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Ocean Riviera Paradise El Beso - All Inclusive - Adults Only

4.5-star property
Carr Fed Chetumal Cancun km 296 Predio, Playa del Carmen, QROO 1-855-201-7819

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3.9 out of 5
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See all 22 Travelocity Reviews

"service was ok! What I didn't like was the following: beach was not clean trash, outside the room was not clean along with the elevatory. Not enough s ... " More

By a verified traveler on Fri 14 Aug 2020

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Hotel Description

4.5-star beachfront property near Punta Esmeralda Beach

Beachfront retreat

Within 3 miles (5 km) of this Playa del Carmen property, you'll find Punta Esmeralda Beach and Playa 88. Quinta Avenida and Mamitas Beach Club are also within 6 miles (10 km).

All-inclusive

This all-inclusive property features free water park access, a casino, and a full-service spa. Traveling on business? Take advantage of the business center and free WiFi in public areas. Free self parking is free for guests, and you can enjoy a meal in one of the 10 restaurants.

Soaking tubs, free WiFi

Boasting deep soaking bathtubs, the 192 guestrooms also offer free WiFi and free minibar items. Other amenities include furnished balconies, room service, and LCD TVs with satellite channels.

Junior Suite Swim Up

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite Beso NRF

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite Roof Top

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite El Beso

Bed Count 1 King Bed Maximum Occupancy 3 Max

Ocean Riviera Paradise El Beso - All Inclusive - Adults Only ratings based on 22 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Ocean Riviera Paradise El Beso - All Inclusive - Adults Only

Everyone (15) Couples (3) Family (2)
3 out of 5
service was ok! What I didn't like was the following: beach was not clean trash, outside the room was not clean along with the elevatory. Not enough service help had to wait at breakfast time! No service at the beach area for drinks and for swiming area to many rocks someone could get hurt?

Posted by on Aug 14, 2020

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Comment from Hotel Management

Aug 16, 2020 by Ocean Riviera Paradise Management

Dear guest, Thank you for your review. We are glad to read you had an amazing experience with us, all your comments help us improve. We hope to have the opportunity to welcome you again soon. Best regards

5 out of 5
We loved everything about the property except that the whole resort wasn’t right on the beach. That’s the only thing we were disappointed about. But it’s a short walk and the beach is gorgeous at this location!

Posted by , from West Jordan on Oct 12, 2019

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Comment from Hotel Management

Oct 12, 2019 by Ocean Riviera Paradise Management

Dear guest, Thank you for taking the time to share your experience and rate our resort. We are glad you had a wonderful stay and hope to have the opportunity to host you again soon. Best regards,

4 out of 5
Super fun hotel! We stayed in the adults only side and they had great pool games all day for us to enjoy and dancing! The “disco” nights are definitely a blast if you feel like dancing the night away as well! Great place to go. Personally I wouldn’t bring kids because there is an adult only section so lots of intoxicated loud adults running around. But great place if you don’t have any or want a break from them

Posted by on Oct 8, 2019

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Comment from Hotel Management

Oct 9, 2019 by Ocean Riviera Paradise Management

Dear guest, Thank you for taking the time to share your experience and rate our resort. We are glad you had a wonderful stay and hope to have the opportunity to host you again soon. Best regards,

5 out of 5

Posted by on Oct 2, 2019

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Comment from Hotel Management

Oct 3, 2019 by Ocean Riviera Paradise Management

Dear guest, Thank you for taking the time to share your experience and rate our resort. We hope you had a wonderful stay an to have the opportunity to host you again soon. Best regards,

4 out of 5
Huge facility. friendly smiley staff, not asking for tips but they appreciate it. Nice continuous entertainment and animation. Great food lots of variety. Beach full of algae and rocks (all playa del carmen). Sales try to sell “time share like” vacations at their resort, they do it professionally, friendly but too pushy. They compensate your time (and frustration) with a discount toward excursions, which is appreciated but you can get better deals online anyway. We had great time.

Posted by on Jul 14, 2019

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Comment from Hotel Management

Aug 10, 2019 by Ocean Riviera Paradise Management

Dear guest, Thank you for taking the time to share your experience. We are glad to know that you enjoyed your overall experience and look forward to host you again soon. Best regards,

4 out of 5

Posted by on Jul 4, 2019

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Comment from Hotel Management

Jul 9, 2019 by Ocean Riviera Paradise Management

Dear guest, Thank you for taking the time to review our resort. We look forward to host you again in the future. Kind regards,

4 out of 5
Not an all adult resort, but if kids don’t bother you it’s a great resort with many activities.

Posted by on Mar 26, 2019

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Comment from Hotel Management

Jun 20, 2019 by Ocean Riviera Paradise Management

Dear guest, Thank you for taking the time to share your experience; we regret if some aspects of your stay failed to meet your expectations. We hope to have another opportunity to host you in the future and improve your perception of our resort. Best regards,

5 out of 5
My friend and I came here for 6 days and we had the best time. It was nice to have a pool for only adults, because there were a lot of children at all the other pools. I liked that you didn't need to make reservations for most of the restaurants, it made finding a place for dinner easy! I loved the look of the whole place and the rooms were really nice. All the bars and restaurants were good too. The staff was awesome! We really loved Marco and Kevin who do a lot of the entertainment, they were amazing. The only thing that was a small bummer was that we tried to fill our bathtub, but the water would only trickle out, so it would have never been able to fill up, but I'm guessing that just has to do with the water scarcity in the country. Also, I would suggest to give guests some more information at check-in that Sakura needs a reservation and how to do so, and that all the others don't because we were very confused about it at first until we asked someone. We will definitely be coming back!

Posted by on Mar 13, 2019

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Comment from Hotel Management

Jun 20, 2019 by Ocean Riviera Paradise Management

Dear guest, Thank you very much for taking the time to share your excellent comments about your recent visit to ORP. We look forward to host you again in the near future. Best regards,

2 out of 5
This was not adult only. Kids running around in lobby bar was unacceptable!

Posted by on Mar 3, 2019

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Comment from Hotel Management

Jun 20, 2019 by Ocean Riviera Paradise Management

Dear guest, Thank you for taking the time to review our resort. We truly lament if the mentioned situations affected your overall experience, the El Beso building is the only part of the resort that is adults only. We hope to have the opportunity to host you again in the future and change your perception. Best regards.

3 out of 5

NOT a adults only resort!

Pros: Food was great at all restaurants and excellent buffets
Cons: No kids at adults only resort, Less pressure from staff on time share Ocean not clear as expected. Lots of seaweed
Location: 5th street downtown is nice to visit. Isla Mujeres is definitely a have to island to visit, especially North Beach. Mayan ruins are awesome to see.
This is a nice resort, but it's no where near a adults only resort. Half is family resort with a kids water park and the other half is supposed to be adults only. Although we had a swim up room on the adult side and 2 kids under 10 years old were in the swim up area too. I have nothing against staying in a family resort, we do that every other year with our kids, but when we want to stay at a adult resort, we don't want kids running around us either. A little pushy with trying to sell time shares too.

Posted by , from California on Jul 23, 2018

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About the Ocean Riviera Paradise El Beso - All Inclusive - Adults Only

Location Carr Fed Chetumal Cancun km 296 Predio, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)

  • Buffet and à la carte dining
  • Room service during certain hours
  • All food and beverages included
  • Minibar (all beverages included)

Property Features

Ocean Riviera Paradise El Beso - All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Ocean Riviera Paradise El Beso - All Inclusive - Adults Only, you'll find a full-service spa, a complimentary water park, and 4 outdoor swimming pools. There are 10 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 4 poolside bars and 12 bars/lounges. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. A casino, a nightclub, and a 24-hour fitness center are also featured at the luxury Ocean Riviera Paradise El Beso - All Inclusive - Adults Only. Free self parking is available. This 4.5-star Playa del Carmen property is smoke free.

  • 1 building
  • 192 guestrooms or units
  • 4 levels
  • 10 dining venues
  • 4 bars by the pool
  • 12 bars or lounges
  • Built in 2016
  • Casino
  • Nightclub
  • Swim-up bar
  • Coffee shop
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (52 km / 32.3 mi)
  • Parking: Free self parking

Room Amenities

Ocean Riviera Paradise El Beso - All Inclusive - Adults Only offers 192 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies. LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony (furnished)
  • Deep soaking tub
  • Stocked minibar (free)
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Ocean Riviera Paradise El Beso - All Inclusive - Adults Only has 10 restaurants on site.

Room service (during limited hours) is available.

Nearby Activities

3 outdoor tennis courts and a complimentary water park are featured at the property. 4 outdoor swimming pools are on site along with a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Basketball on site
  • Beach volleyball on site
  • Bowling alley on site

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa. Services include hot stone massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room.

  • Hot stone massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 between bookings.The property affirms that it adheres to the European Holiday Home Association (EHHA - Europe) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitization practices of European Holiday Home Association (EHHA - Europe)
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.40 per accommodation, per night

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ocean Riviera Paradise El Beso Adults Resort Xcaret
  • Ocean Riviera Paradise El Beso Adults Resort
  • Ocean Riviera Paradise El Beso All Inclusive Adults Only
  • Ocean Riviera Paradise El Beso All Inclusive Adults
  • Ocean Riviera Paradise El Beso Adults Only
  • Ocean Riviera Paradise Beso

You should know

  • Pool access available from 8:00 AM to 5:00 PM.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.