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Princess Family Club Riviera - All Inclusive

5-star beachfront resort near El Camaleón Mayakoba Golf Course

Choose dates to view prices

Where to?

Dates

June 2025

23

July 2025

On the beach, white sand, sun loungers, beach umbrellas

Property video

Family Room, Pool Access (Club) | Children's theme room

Meeting facility

Sports facility

Overview
Rooms
Location
Policies

Very good

Popular amenities

All inclusive
Bar
Breakfast included
Parking included
Room service

Explore the area

Prolongación 5ta Avenida Mza 20 Lote 06, Playa del Carmen, QROO, 77710

Playa Xcalacoco
‪19 min walk‬
Gran Coyote Golf
‪4 min drive‬
El Camaleón Mayakoba Golf Course
‪4 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪54 min drive‬

Room options

Family Room (Club) | 1 bedroom, free minibar, in-room safe, desk

Family Room (Club)

Good

628 sq ft
Sleeps 5
1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

1 bedroom, free minibar, in-room safe, desk

Family Room, Pool Access (Club)

Very good

635 sq ft
Sleeps 5
1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

1 bedroom, free minibar, in-room safe, desk

Triple Room Luxury With Pool View

Sleeps 4
2 Double Beds and 1 Twin Sofa Bed

1 bedroom, free minibar, in-room safe, desk

Double Room Luxury With Pool View

Sleeps 4
2 Double Beds

1 bedroom, free minibar, in-room safe, desk

Single Room Deluxe With Garden View

Sleeps 5
1 Double Sofa Bed and 2 Queen Beds

1 bedroom, free minibar, in-room safe, desk

Double Room Deluxe With Garden View

Sleeps 4
2 Double Beds

1 bedroom, free minibar, in-room safe, desk

Quadruple Room Deluxe With Garden View

Sleeps 4
2 Double Beds

1 bedroom, free minibar, in-room safe, desk

Single Room Deluxe With Garden View

Sleeps 2
1 Double Bed

1 bedroom, free minibar, in-room safe, desk

Quadruple Room Luxury With Pool View

Sleeps 4
2 Double Beds

1 bedroom, free minibar, in-room safe, desk

Single Room Deluxe With Garden View

Sleeps 3
2 Double Beds

1 bedroom, free minibar, in-room safe, desk

Single Room Luxury With Pool View

Sleeps 4
2 Double Beds

1 bedroom, free minibar, in-room safe, desk

Triple Room Luxury With Pool View

Sleeps 3
2 Double Beds

1 bedroom, free minibar, in-room safe, desk

Single Room Deluxe With Garden View

Sleeps 4
2 Queen Beds

1 bedroom, free minibar, in-room safe, desk

Triple Room Deluxe With Garden View

Sleeps 5
1 Twin Sofa Bed and 2 Double Beds

1 bedroom, free minibar, in-room safe, desk

Double Room Luxury With Pool View

Sleeps 3
2 Double Beds

1 bedroom, free minibar, in-room safe, desk

Triple Room Deluxe With Garden View

Sleeps 4
2 Double Beds

1 bedroom, free minibar, in-room safe, desk

Single Room Luxury With Pool View

Sleeps 3
2 Double Beds

1 bedroom, free minibar, in-room safe, desk

Single Room Deluxe With Garden View

Exceptional

Sleeps 2
1 Double Bed

1 bedroom, free minibar, in-room safe, desk

Single Room Luxury With Pool View

Sleeps 2
1 Double Bed

1 bedroom, free minibar, in-room safe, desk

Family Room -5 Guests- Deluxe With Garden View

Sleeps 5
2 Double Beds and 1 Twin Sofa Bed

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5 outdoor pools, pool umbrellas, sun loungers

Paradisus Playa del Carmen – Riviera Maya - All Inclusive

Luis Donaldo Colosio

Pool
Hot Tub
All inclusive
Spa

$515 nightly

$626 total

Total includes taxes and fees

Jun 28 - Jun 29

About the neighborhood

Playa del Carmen

Beachside getaway.You'll find Playa Xcalacoco and Chun-Zumbul (diving site) within 2 miles (3 km) of this resort. El Camaleón Mayakoba Golf Course and Gran Coyote Golf are also within 3 miles (5 km).

What's nearby

Playa Xcalacoco - 19 min walk - 1.0 mile
Gran Coyote Golf - 4 min drive - 1.6 miles
El Camaleón Mayakoba Golf Course - 4 min drive - 1.6 miles
Playa del Carmen Main Beach - 10 min drive - 5.3 miles
Tres Rios Ecopark - 11 min drive - 4.6 miles

Getting around

Cancun Intl. Airport (CUN) - 40 min drive

Restaurants

‪Amaranto - ‬18 min walk
‪Alberca - Pool - ‬6 min walk
‪Privilege Lounge - ‬16 min walk
‪Piano Bar - ‬20 min walk
‪Restaurante Hacienda - ‬7 min walk

About this property

Princess Family Club Riviera - All Inclusive

5-star beachfront resort near El Camaleón Mayakoba Golf Course

Princess Family Club Riviera - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Princess Family Club Riviera - All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 12 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include 20 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking is free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen resort.

1 building

144 guestrooms or units

3 levels

12 dining venues

20 bars or lounges

2532 sq m of conference space

Buffet breakfast (free)

Nightclub

Kid's club (free)

Supervised kid's activities (free)

Childcare (surcharge)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Business facilities

Conference space

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff is multilingual

Storage area for luggage

Front-desk safe

Tour and ticket information

Concierge

Wedding services available

Game room or arcade

Pool or billiards table

Convenience store

Terrace

Garden

Gift shop

Beauty salon

ATM

Onsite shopping

Bellhop

Elevator

Smoking in designated areas

Bar on the beach

Bar by the pool

Swim-up bar

Princess Family Club Riviera - All Inclusive offers 144 accommodations with free minibar items and safes. Rooms open to balconies or patios. Plasma televisions come with cable channels.

Bathrooms include bathtubs or showers with jetted bathtubs and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hair dryers can be requested.

Guests can indulge in a pampering treatment at the resort's full-service spa, Spa Princess. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

English, French, Spanish

Similar properties

Table tennis, music library

Pool
Hot Tub
Breakfast included
All inclusive

$184 nightly

Jun 24 - Jun 25

Total includes taxes and fees

Property amenities

Family friendly

12 outdoor pools
Arcade/game room
Children's pool
Free children's club
Free rollaway/extra bed
Free supervised activities for children
Grocery/convenience store
In-room babysitting (surcharge)
In-room crib
Laundry facilities
Playground
Waterslide

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking on site
Wheelchair-accessible parking available

Food and drink

Free buffet breakfast available daily 7:00 AM to 10:00 AM
12 restaurants
20 bars/lounges
A beach bar
A poolside bar
A swim-up bar

Things to do

12 outdoor pools
6 outdoor tennis courts
Arcade/game room
Basketball
Beach volleyball
Billiards/pool table
Children's pool
Fitness classes
Free children's club
Full-service spa
Health club
Nightclub
Playground
Shopping
Waterslide

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair-accessible parking
Wheelchair-accessible path of travel

Room amenities

Entertainment

Plasma TV with cable channels

Bedroom

Bedsheets provided
Free crib
Free rollaway/extra bed

Bathroom

Bathtub or shower
Free toiletries
Hair dryer (on request)
Jetted bathtub
Private bathroom
Towels provided

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar

More

Ceiling fan
Connecting rooms available
Desk
Iron/ironing board
Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Princess Family Club Riviera - All Inclusive

Children and extra beds

Children are welcome.

Free rollaway/extra beds!

Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: USD 2.99 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a security system and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a security system and a first aid kit in each accommodation.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.

Property is also known as

Family Club Grand Riviera Princess All Inclusive

Family Club Grand Riviera Princess Playa del Carmen

Family Club Grand Riviera Princess

Family Riviera Princess Inclu

Frequently asked questions

How close is Princess Family Club Riviera - All Inclusive to the airport?

Princess Family Club Riviera - All Inclusive is 26 mi (286-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Princess Family Club Riviera - All Inclusive ?

As of Jun 23, 2025, prices found for a 1-night stay for 2 adults at Princess Family Club Riviera - All Inclusive on Jul 1, 2025 start from $239.48, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Princess Family Club Riviera - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Princess Family Club Riviera - All Inclusive .

How close is Princess Family Club Riviera - All Inclusive to the beach?

This resort is on the beach. Don't forget your sunscreen!

Does Princess Family Club Riviera - All Inclusive offer free breakfast?

Princess Family Club Riviera - All Inclusive offers free buffet breakfast every day from 7:00 AM to 10:00 AM.

Is there a casino at Princess Family Club Riviera - All Inclusive ?

No, there is no casino at this resort, but Riviera Gran Casino (11-min drive) is nearby.

What time is check-in at Princess Family Club Riviera - All Inclusive ?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Princess Family Club Riviera - All Inclusive ?

This resort offers free self parking.

Does Princess Family Club Riviera - All Inclusive have a pool?

Princess Family Club Riviera - All Inclusive features 12 outdoor pools and a children's pool.

Does Princess Family Club Riviera - All Inclusive have a restaurant?

Princess Family Club Riviera - All Inclusive is home to Buffet Family Club, which features international cuisine.

Does Princess Family Club Riviera - All Inclusive have a spa?

Pamper yourself with a day at Spa Princess, where you can enjoy mani/pedis, deep-tissue massages, and reflexology.

How close is Princess Family Club Riviera - All Inclusive to downtown Playa del Carmen?

Princess Family Club Riviera - All Inclusive is 4 mi away from Playa del Carmen.

Princess Family Club Riviera - All Inclusive Reviews

8.0

Very Good

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

4/10 Poor

Carol Ann

May 25, 2025

Stayed 6 nights in May 2025

10/10 Excellent

Jagjit singh

Traveled with family and small children, Traveled with group, Traveled with family

Mar 24, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Perfect for family vacations....

Stayed 5 nights in Mar 2025

8/10 Good

Paolo, Acton On

Mar 24, 2025

Liked: Cleanliness, staff & service

Food was great,

Stayed 6 nights in Mar 2025

10/10 Excellent

Deborah

Traveled with family and small children

Mar 21, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We stayed at the Princess Family Club, but you have access to all areas and ammenities of the Grand Riviera Princess. We went with our 3 year old granchild and he had a blast! The Family club has a pool for small kids, a playground, a kids club and a restaurant, all with Pirates theam. They also have an "Heladeria" (icecream shop) decorated as in the 50's that was a great addition to our stay. To get to the beach it's a long walk, but they have carts that take you and are part of the fun for the little ones. The pirate restaurant it's very cute and although it's smaller than the restaurants at the Grand Princess, they had many options and all the food was very tasty. It was perfect for breakfast before the beach. There is a bar at the beach and they have que kiosko too where they serve simple food @ 12.00 pm for those whe want to stay longer (burgers, hot dogs, french fries, etc). The big pools of the Grand Princess are very close to the beach, and they have a buffet restaurant for lunch that opens @ 12.30pm. They had an offer that you pay 15.00 usd per person per day and they give you access to the Platinum Club. We took this offer and were very happy to do it. They have a lounge with delicious sandwiches and coffe and drinks, the pool is small but private and it was perfect to relax during our last day. It also includes free room service 24hrs and a private area at the beach with drink service. The beach was not the best (but being originally from Cuba, we are spoiled)

Stayed 5 nights in Mar 2025

8/10 Good

Verified traveler

Traveled with family

Mar 21, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 7 nights in Mar 2025

8/10 Good

Dinara

Mar 19, 2025

Liked: Staff & service, property conditions & facilities

Stayed 5 nights in Mar 2025

10/10 Excellent

Sarah

Traveled with family and small children

Mar 13, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved the a la cartes and how they had gluten free options at all of them.

Stayed 7 nights in Jan 2025

2/10 Terrible

Prathap

Mar 13, 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Stayed 2 nights in Mar 2025

8/10 Good

Holly

Traveled with family and small children

Mar 11, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This place was very family oriented the kids did not have any issues playing with other kids. The food in the princess family club buffet was not the best. Very dry over cooked food. The snack Rivera is where I would recommend going to for food. A few safety things I would recommend would be making sure all patios have the lock on, not every room does. Thankfully ours did but my mom’s did not. Another thing I would suggest for the company would be to put a chain lock higher up on the door. Young kids can easily get out when they should not be. Overall was a great vacation!

Stayed 5 nights in Mar 2025

10/10 Excellent

Pascal

Mar 7, 2025

Stayed 7 nights in Feb 2025

6/10 Okay

Nakul

Traveled with family and small children

Feb 21, 2025

Liked: Cleanliness

We stayed at Princess family club for 7D/6N and this is not a 5 star property by any means. The rooms were clean but showed their age. The staff is welcoming but the reception is rude, when I tried to look for the manager the reception staff behaved as if they don't know her. We were informed that our rooms were not ready after all the check in formalities were completed neither we were offered any welcome drinks. Although they have different cuisine every day but the taste at the buffet is bland. The ala carte restaurant are hit or miss We liked the family club and kids activities. There are bars all around and the bartenders are generous. Go if u get a good deal otherwise give it a pass. We are not coming back.

Stayed 6 nights in Feb 2025

10/10 Excellent

Katherine

Feb 20, 2025

Stayed 7 nights in Feb 2025

10/10 Excellent

Pierre

Traveled with family and small children

Feb 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We loved it. Service/food/entertainment was amazing, the only thing I wished was that they had 24 hr (our at least the majority of the day) snack bars where you could take the food out of the buffet - if you want a late night snack, you have to use room service which you have to pay for.

Stayed 7 nights in Feb 2025

8/10 Good

Ibrahim

Feb 15, 2025

Liked: Cleanliness, staff & service

Stayed 7 nights in Jan 2025

10/10 Excellent

Luis

Traveled with family

Feb 15, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nos encantó. La verdad es un hotel muy completo. Muchas actividades pasa niños. La comida estuvo riquísima.

Stayed 5 nights in Feb 2025

6/10 Okay

Olga

Traveled with family

Feb 5, 2025

Liked: Amenities

The grounds of the hotel are great - very spacious, lots of different pools and entertainment for kids, nice beach. The hotel itself was very dated. When we checked in there was a leak from the ceiling in our room - the plaster had come down and the floor was flooded. It took a very long time to get hotel staff to sort it and move us to a different room. We were exhausted from a 12h flight and our kids were asleep in the corridor while nobody seemed to be in a rush to help. Eventually they moved us into a room next door without any apology. Shame, as it left a bitter taste from the start of our stay. There was a very bad smell in the bathroom which got worse the longer we stayed. I think it's due to old facilities as it wasn't dirty per se. The food in the buffet was poor, although there was a lot of choice. Breakfast was usually good but other meals less so. Not loads of choice of vegetarian meals, apart from fresh salad. We tried a few restaurants but the food quality wasn't fantastic and we couldn't get early bookings as everything was already fully booked, and couldn't go too late with children, which meant we had to do buffet dinners most nights. This was our first time in Mexico, so we didn't know what to expect, but having then stayed in an apartment in town and tried many regular restaurants we soon realised just how amazing food in Mexico is and how very average it was in the hotel, unfortunately. Not very authentic, and not overly fresh.

Stayed 5 nights in Jan 2025

4/10 Poor

Maria, calgary

Traveled with family

Feb 4, 2025

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

The staff are amazing!

Stayed 6 nights in Jan 2025

8/10 Good

Robert

Traveled with family and small children, Traveled with family

Feb 4, 2025

Liked: Staff & service

Was ok. But found cockroaches in the room so the quickly moved us to another room and the same thing. Never got a good sleep the whole time I was there. Good staff. Ok food

Stayed 7 nights in Jan 2025

8/10 Good

Vikram Harper

Feb 1, 2025

Stayed 4 nights in Jan 2025

4/10 Poor

khoa

Traveled with family

Jan 23, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Roaches in their Room & not a quick walk to the be

They had roaches in their room, 1 was stuck in the map on the door & we killed 5 more on the floors. We didn't feel safe leaving our luggages open. We paid for family of 5 correctly on hotels.com & then they made us pay more & the differences of adult price for our 17 years old child vs accommodating/waiving the extra fees with their infested room 31133 & us paying correctly on hotels.com. We paid over $800 for that night. Not worth it, not an easy walk to the beach, everything is far. Staff were not accommodating or kind. Food was ok. The resort on the outside looks grand & beautiful & tailored for kids & family but didn't give our family a great experiences.

Stayed 1 night in Jan 2025

4/10 Poor

Verified traveler

Traveled with family

Jan 21, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Way too expensive hotel with tasteless food and slow service. Our first room had mold in it and smelled terrible. It took a full day for Them to give us a New One (so we had to sleep in the smell and mold). I really expected more - it’s a 5 star hotel!

Stayed 3 nights in Jan 2025

6/10 Okay

Ruslan

Jan 18, 2025

Princess family club building is very close to some kind of industrial fan that is very loud during the night. Ventilation/ AC in the room is very old, smells and loud too. Beach is very rocky and it’s hard to get into the water, they do not clean passage. And you have to ask about service.

Stayed 7 nights in Jan 2025

10/10 Excellent

Ruth L Hernandez

Jan 15, 2025

Liked: Cleanliness

Stayed 5 nights in Jan 2025

10/10 Excellent

Janice Elfreda May

Jan 9, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

I would like an information booklet on check in. No idea what and where everything was. Had to call the desk too many times to find out about laundry process etc. Also the booking of the special restaurants was a nightmare process. Always seem full every time we went in to the app to book. Wishing there was a desk to line up for booking. We where there for 2 weeks and the buffet became to repetitive, same items. Towel process for the pools and beach was also a nightmare. First week no problem, just picked up our towels on way to pool, 2nd week needed to have a card from the concierge or sign out the towels. Crazy why the change. Laundry was pricey, and would have liked to have washer and dyer for doing it myself. If not in the room than in an public area.

Stayed 14 nights in Dec 2024

8/10 Good

Markku

Traveled with family and small children, Traveled with family

Jan 8, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Really easy place for family with small children

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