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"AAAAAAA Would stay again, the staff treated us with respect and super friendlyness " More

By a verified traveler on Mon 29 Jan 2024

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Hotel Description

5-star beachfront property with 3 restaurants

Beachfront retreat

Your stay at this Riviera Maya property places you within 3 miles (5 km) of El Camaleón Mayakoba Golf Course and Tres Rios Ecopark. Playa Xcalacoco and Gran Coyote Golf are also within 3 miles (5 km).

All-inclusive

This all-inclusive property features a full-service spa, a marina, and 3 restaurants. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like cooked-to-order breakfast and valet parking.

Junior Suite, Patio

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$464* Per night/room Apr 18 - Apr 19

Beach Front Casita

Bed Count 1 King Bed Maximum Occupancy 2 Max

Palafitos Junior Suite Rooftop

Bed Count 1 King Bed Maximum Occupancy 2 Max

Cenote Lagoon Deluxe Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Palafitos Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Patio Diamond Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Blue Diamond Luxury Boutique - All Inclusive - Adults Only ratings based on 9 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Blue Diamond Luxury Boutique - All Inclusive - Adults Only

Everyone (4) Couples (2) Family (1)
5 out of 5
AAAAAAA Would stay again, the staff treated us with respect and super friendlyness

Posted by on Jan 29, 2024

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Comment from Hotel Management

Jan 31, 2024 by Blue Diamond Team

Dear William Franklin,Thank you for the time you have dedicated writing and sharing your experiences at the Blue Diamond Luxury Boutique Hotel. We look forward to your soon return to this home away from home; please do not hesitate to contact us beforehand to make the corresponding arrangements as repeat guest...Sincerely,

4 out of 5
Room was clean, quiet and peaceful-just what I needed! The property is unique and I loved being able to ride a bike or walk around to explore the different art installations on my way to the beach or spa. I appreciated that it wasn’t a party-type atmosphere trying to force any specific vibe. The resort drew adults of all ages and backgrounds and I appreciated that staff made golf carts service available to ensure everyone could enjoy the grounds with ease. The spa area had a separate pool/sun deck area for use wrought a booking, which provided a great break when the wind kicked up or when I wanted a little more solitude. The treatments were wonderful! The amenities like the steam room and gym were a bit outdated and could use an update, but nonetheless provided all I wanted! Service was wonderful the first few days, but mid stay, things seemed to lag and I was brought the wrong food or ignored completely. Everyone was so kind, but there just wasn’t enough staff as the guest count increased. Staff works really hard though, so I never said anything. The resort is lovely, just needs a little updating and maintenance. I would certainly book again!

Posted by , from Napa on Jan 11, 2024

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Comment from Hotel Management

Jan 15, 2024 by Blue Diamond Team

Dear Angela, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We appreciate all comments and we are truly very sorry that there were aspects that you did not enjoy on this vacation. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities.We will be looking forward to warmly welcoming you again to Blue Diamond Luxury Boutique Hotel in the near future. Yours sincerely,

1 out of 5
The property is in bad shape. Room didn’t have air conditioning or hot water. Only about half the resort is open. Had to walk to reception every day with broken room key. Staff did nothing to make up for all the problems. I would never stay at Blue Diamond again.

Posted by on Oct 15, 2023

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Comment from Hotel Management

Oct 17, 2023 by Blue Diamond Team

Dear Jay, We appreciate all comments and we are truly very sorry that there were aspects that you did not enjoy on this vacation at Blue Diamond Luxury Boutique Hotel. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities

2 out of 5
Pros: It is secluded and extremly quiet. It is for people in their 60's or more. The premisses need to be painted and they look outdated. Food is average, the staff tries their best but the BIGGEST disapointment was that our pool was not a pool it was a pileta which means it is just a whole in the ground covered by cement, dirty, no water flowing like a real pool and COLD as hell. They tell you is room temperature but it is freezing we were not able to use it and we booked it just because we wanted a private pool. Very disappointed with the premises we ended up going to Playa del Carmen for entertainment because it is a hotel for probably 60-70 year olds that go to bed at 8. A waste of money DO NOT BOOK this property.

Posted by on Apr 11, 2023

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Comment from Hotel Management

Apr 21, 2023 by Blue Diamond Team

Dear Ana, We appreciate all comments and we are truly very sorry that there were aspects that you did not enjoy on this vacation at Blue Diamond Luxury Boutique Hotel. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities

5 out of 5
Amazing !

Posted by on Feb 8, 2022

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Comment from Hotel Management

Feb 15, 2022 by Alonzo Avila

Dear Raussie, Thank you for your recent visit and your comment. We would love to welcome you again soon. Regards,

5 out of 5
This property is lovely! Staff is excellent and very friendly. Beautiful beach, pool, dining areas. We came here after staying down the road at a resort that was awful. Reading the other reviews about staff not serving us fast enough if we didn't tip. This did not happen to us and we did not tip very much. I also tip at the end of trips. It really didn't seem to affect the service but I guess it depends on who is working. Rooms are huge and spotless. The patio suites open on jungle and are very private. Two restaurants, one snack bar suited us fine. We did dine one night at the Ambar restaurant which is upscale and does offer some items for an additional cost but we never ordered any of them and had lovely meals. We also never ordered the bottles of wine that were offered at additional cost and no one seemed to be pushing them on us. Rooms are spread out and if your room is closer to the entrance, you will need a golf cart to take you back and forth to the beach/pool/restaurant areas. There seemed to be always a golf going by offering us a lift but we were about a 10 minute walk to the beach and didn't mind the exercise. They also offer bicycles to take you to and from your rooms to the beach. Probably not the best place for people who get short of breath or cannot walk far without assistance. I would definitely come back.

Posted by on Nov 27, 2019

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Comment from Hotel Management

Jan 6, 2020 by JVARGAS

Dear Anonymous: We are grateful to you for having chosen Blue Diamond Luxury Boutique Hotel as your holiday destination as well as for sharing your opinion about your stay with other travelers around the world. It is an honor for us to know that you spent an unforgettable time enjoying our hotel. As professionals in the service industry we know that our guest’s feedback is very valuable, and the key to allow the constant improvement in order to reach an enduring high quality level in services. Furthermore, we would like to thank you for highlighting our staff´s exceptional service; we will share your kind compliments with them to congratulate them for being embodying our brand’s philosophy. We hope to welcome you back once again to offer you an even more amazing experience. Kind Regards, Jose Vargas Deputy Manager Blue Diamond Luxury Boutique Hotel

5 out of 5

Posted by on Nov 7, 2019

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3 out of 5

Needs Work

Pros: Room size, quiet location and the food.
Cons: Maintenance of the rooms. The people area's around the beach location are tight. When around the pool walking through the diners at the restaurant.
Location: Ruins, under water caves and beach snorkeling.
Thick jungle surrounds this hotel. Quiet and secluded with little to no activity but wildlife. Deer, birds, lemurs and spider monkeys looking for handouts provide the entertainment. Rooms are large and spacious as is the double shower. The bath outside is a cement recess providing a cold water event not close to a romantic experience. Maintenance to the room was called half a dozen times as the AC stayed on continuous for two days and finally we had them throw the breaker so we had no AC. Made sleeping better but mornings and late afternoons a sauna. We had other issues of with maintenance like the DVD player, curtains and poor drain on one of the sinks. Last day we were pinched $ 45.00 US dollars on the beach from what we figure the towel collector. I guess my tips were too small.

Posted by , from Charlotte, NC on Apr 4, 2017

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Comment from Hotel Management

Apr 8, 2017 by Aracely

First of all I would like to apologize for the disappointing experience you had with us. We would be delighted for you to give us a second chance to show you a true Blue Diamond experience and enjoy the carefree vacation you deserve.

5 out of 5

Excelent Service

Pros: Free breakfast, Free Internet, Quiet
A dream come true!!! Amazing property, excellent service!!! A very high-end resort, quiet and calm, a relaxed atmosphere!! WOW

Posted by , from NY on Mar 22, 2012

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About the Blue Diamond Luxury Boutique - All Inclusive - Adults Only

Location Km. 298.8 Carretera #307, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Premium alcoholic beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Lessons/classes/games

  • Cooking
  • Language

Entertainment

  • Onsite live performances

Not included

  • Use of golf equipment
  • Surcharge for room service
  • Activities and services offered by independent operators
  • Offsite tours

  • Language classes/lessons included
  • Buffet-style meals included
  • A la carte dining included
  • Gratuities included
  • Cooking classes/lessons included
  • Local non-alcoholic beverages and soft drinks included
  • Basic alcoholic beverages included
  • Additional gratuities accepted
  • Premium or imported alcoholic beverages included
  • All meals included
  • Premium food items included
  • Limited meals offered through room service
  • All available beverages included
  • Minibar (all beverages included)
  • Use of golf equipment not included
  • Activities/services from independent operators not included
  • Surcharge for room service
  • Offsite tours not included
  • All non-motorized water sports included
  • Onsite live performances included

Property Features

Blue Diamond Luxury Boutique - All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Blue Diamond Luxury Boutique - All Inclusive - Adults Only like a marina and an outdoor pool. Free breakfast is served. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. This Art Deco property also offers a health club, a steam room, and a garden. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

  • 128 guestrooms or units
  • 2 levels
  • 3 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 2260 sq ft of conference space
  • 210 sq m of conference space
  • Built in 2007
  • Cooked-to-order breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Smoking in designated areas
  • Bar by the pool

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Blue Diamond Luxury Boutique - All Inclusive - Adults Only offers 128 accommodations with free minibar items and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. 42-inch plasma televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Stocked minibar (free)
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Egyptian cotton linens
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • International calls (free)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Guests are served free cooked-to-order breakfast.

Aquamarina Restaurant - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Ceviche-Tapas Bar - This beachfront restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Ambar Restaurant - Overlooking the garden, this fine-dining restaurant specializes in Fusion cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Late night fare is available from 24-hour room service.

Nearby Activities

A marina, a health club, and complimentary bicycles are featured at the property. In addition to an outdoor pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/bodyboarding nearby
  • Beach volleyball on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Boat tours nearby
  • Fitness classes on site
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

The onsite spa has 11 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 11
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 1:00 AM

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Blue Diamond Luxury Boutique - All Inclusive - Adults Only offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 35 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 23 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, debit cards, and cash.

For guests' safety, the property includes a smoke detector in each accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Pets cannot be left unattended
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Onsite COVID-19 testing (PCR) is available
  • Onsite COVID-19 testing (Antigen) is available
  • LGBTQ friendly
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Reservations are required for onsite COVID-19 testing
  • Minimum guest age is 18
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 250 per vehicle (roundtrip, maximum occupancy 4)
  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Blue Diamond Luxury Boutique Adults Playa del Carmen
  • Blue Diamond Riviera Maya All Inclusive Resort Playa del Carmen
  • Blue Diamond Riviera Maya Playa del Carmen
  • Blue Diamond Riviera Maya All Inclusive Adults Only
  • Blue Diamond Riviera Maya All Inclusive Resort
  • Blue Diamond Luxury Boutique All Inclusive Adults Only
  • Blue Diamond Inclusive Adults
  • Blue Diamond Inclusive Carmen

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.