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 Playa del Carmen •1 Room
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Royal Hideaway Playacar All Inclusive - Adults only

4.5-star property
Lote Hotelero No 6 Desarollo, Playa del Carmen, QROO 1-855-201-7819
4.3 out of 5
Very good!
See all 22 travelocity Reviews

"This resort is a must visit. The hospitality is top notch, the food is incredible, the views are stunning and it is all around perfect. We were lookin ... " More

By a verified traveler on Thu 20 May 2021

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Hotel Description

4.5-star beachfront hotel near Playa del Carmen Main Beach

Beachside getaway

Your stay at this Playacar hotel places you within 2 miles (3 km) of Quinta Avenida and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are also within 3 miles (5 km).

All-inclusive

This all-inclusive hotel features a full-service spa, 2 outdoor tennis courts, and a restaurant. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Enjoy the outdoor pool and free perks like full breakfast and valet parking.

Luxury Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
$279* Per night/room Jul 29 - Jul 30

Luxury Room (Sunrise)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Room (Royal View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Room (Relax Pool)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Royal Hideaway Playacar All Inclusive - Adults only ratings based on 22 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Royal Hideaway Playacar All Inclusive - Adults only

Everyone (11) Couples (10)
2 out of 5
Rooms were hot and smelt like mold. After complaining we were told it’s fine to them. Only 2 bars are open. The pool bar requires you to put on a mask before they will serve you (which okay, I understand COVID, but realistically to get out the the pool soaking wet, to get you mask, to walk to the bar, to then take off you mask to get in the pool again, over and over again because there wasn’t enough staff to serve you, kind of irritating). Also, make sure men bring PANTS, we brought dress shorts for dinner, not pants, only one restaurant will serve you with no pants. It’s hot, in Mexico, dress shorts should be allowed.

Posted by on Aug 2, 2021

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Comment from Hotel Management

Sep 11, 2021 by Deputy Manager

Dear guests, Thank you for taking the time to share with us your point of view about our resort and your recent visit to our property. We are truly sorry to hear that your experience was not up to your expectations, and that some situations; although they were addressed and explained, caused a negative perception of our services. Thank you for your visit, hope we can have the opportunity to see you in the future and have the chance to change your perception of our hotel, staff, and services. Warm Regards, Mariano Casasús Deputy Manager

5 out of 5
This resort is a must visit. The hospitality is top notch, the food is incredible, the views are stunning and it is all around perfect. We were looking for a relaxing vacation and we got it. They made the Covid testing so easy that it not even a minor inconvenience. I HIGHLY recommend this resort.

Posted by on May 20, 2021

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Comment from Hotel Management

May 22, 2021 by Deputy Manager

Dear guests, Thank you for taking the time to share your comments about your recent vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We are very happy to know we were able to exceed your expectations and have enjoyed all that our resort has to offer. We hope to see you back very soon! Kind Regards, Mariano Casasús Deputy Manager

5 out of 5
We just got back from our five night stay at the Royal Hideaway and it was amazing! I was skeptical reading all the great reviews; sometimes you can't always trust them. And there were so many of them! But it was everything and more. I almost don't want to write another great review and keep this secret to myself. The staff are amazing and so accommodating. From the bellman, Manuel, to our concierge Luis, to all the restaurant staff! There are too many names to mention, but the pool staff, Luis and Javier were excellent! They remembered what we drank every day and worked their butts off to bring you non-stop drinks while you relax by the pool or on the beach. The food was also very good! I don't think we ever had a bad meal or anything we didn't like. We made all of our reservations before we got there and this bit of advice was the best advice we got. We were able to get all the restaurants we wanted at the times we preferred. Our concierge Luis and The Grill's manager Hector did amazing setting up a romantic dinner for us on the beach for our anniversary even with a chance of thunderstorms coming in. The hotel and grounds itself are so beautiful and clean. There was very little seaweed and the small amount that was there was cleaned up every morning by the staff. Our room was perfect! We were upgraded to a room overlooking one of the relaxation pools. I just can't say enough about our stay and how perfect it was! We will definitely be back.

Posted by , from Denver on Oct 10, 2019

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Comment from Hotel Management

Nov 20, 2019 by Community Manager

Dear Mrs. Christy, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

5 out of 5
The service at The Royal Hideaway is unmatched!!!!

Posted by on Sep 8, 2019

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Comment from Hotel Management

Dec 2, 2019 by Community Manager

Dear Guest, Thank you for this heartwarming review of your stay with us, we look forward to your next visit. Warmest regards!

5 out of 5
Beautiful property in a nice area on the beach (Playacar). Resort and rooms were gorgeous, clean and very well kept, restaurant food was DELICIOUS, and service was always friendly. Definitely easy to spend a week here and not want to leave! RECOMMENDATIONS: - Book your shuttle ahead of your arrival - Google the resort and make dinner reservations via email in advance of your arrival (week before is OK) - Rent a catamaran or kayak (they have some right on the beach by the resort, it's free to rent but you have to pay if you need lessons) - Take a stroll outside the resort along playacar blvd or 5th avenue (very safe and beautiful area with shopping and restaurants) - Go snorkeling or scuba diving via the on-site tour service - TIP YOUR SERVERS! They work for a living. $1-2 per drink and $5-10 per meal is fine, they will take care of you. Trust me on this. We were worried by a few of the negative reviews before arriving, and now see they must have been left by people who 1. Don't know how to tip, or 2. are entitled, finicky uptights who are rude to wait and service staff (we saw a few people like this...as a result they often had drink orders take a loooong time). Be courteous, greet everyone kindly, slip your server a tip here and there, and I promise you will have a great time.

Posted by on Apr 24, 2019

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Comment from Hotel Management

May 3, 2019 by Community Manager

Dear Guest, Thank you for taking the time to share your comments about your recent vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

2 out of 5

Posted by on Nov 11, 2018

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Comment from Hotel Management

Nov 12, 2018 by Community Manager

Thank you for taking the time to share your comments about your recent vacation with us. It is with regret however that some aspects of our hotel did not meet your expectations; We are working with all the staff to give you the best service. Your comments have been taken on board and will help to improve our service and quality of them for all our guests. We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

3 out of 5

Close to beach

There was a letter in our room telling us the electricity would be out over night. We were not informed at check in. The electricity was out a lot longer than stated in the letter, the water was also off for an unknown reason. Our towels were replaced once, I was told numerous times in 2 days that they bring them to my room, I finally hunted some down on my own. You have to have reservations at every restaurant in the resort for an evening meal, we weren’t informed about this rule. Had to plead for a table the first night we were there. The staff wasn’t good about sharing information.

Posted by on Feb 21, 2018

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Comment from Hotel Management

Feb 22, 2018 by Community Manager

Dear Guest, Thank you for taking the time to share your comments about your recent vacation with us. It is with regret however that some aspects of our hotel did not meet your expectations; We are working with all the staff to give you the best service. Your comments have been taken on board and will help to improve our service and quality of them for all our guests. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

5 out of 5

Incredible hotel on the beach with great service

Only great things to say about this hotel, their staff, and the location. 6-8 different restaurants to choose from with great food. Staff are amazing. Even get food and drink service all day long on the beach. Already planning our next trip back.

Posted by , from south caroline on Jan 7, 2018

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Comment from Hotel Management

Jan 8, 2018 by Community Manager

Dear Sheri, First of all, we want to thank you for your comments after your recent visit with us and we are delighted to read that we were able to exceed your holiday expectations. We are happy to choose you to stay on your vacation, your opinion is very important to us and we assure you that we will share it internally. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We hope you will allow us to make your next stay unforgettable. The warmest greetings!

4 out of 5

staff was wonderful.

Pros: the villas and pathways throughout the property. No rooms higher than 3 stories
Cons: Air conditioning and mini bar was always warm. Concierge was gone before 5.
Location: great for shopping. Right across the street.
Staff was wonderful. Air conditioning and refrigeration need to be improved. Beer and water always warm. Need some more english speaking channels on TV. Beach was beautiful. Food OK. Need more selections.

Posted by , from NY on Jul 18, 2017

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Comment from Hotel Management

Jul 20, 2017 by Community Manager

Dear Valued guest, We truly appreciate the time you have taken to share with us your impression about your stay at Royal Hideaway Playacar. Rest assured that your feedback will be taken into consideration as it helps us improve our facilities and services. We are constantly striving to achieve the highest level of guest satisfaction and this is very useful to us. At Royal Hideaway we are always looking to surpass our clients’ expectations of genuine luxury hospitality by providing outstanding locations and service excellence. We hope you allow us to make your next stay an unforgettable one. All best wishes,

5 out of 5

Honeymoon

Pros: Service
Cons: More party atmosphere til later in the evening. More music in the pool area during the day.
Location: Plenty snorkeling in Puerto Morelos, cenotes and nightlife in town.
Impeccable. I've read other people's reviews in reference to dining reservations being difficult. I didn't see the difficulty all our accommodation were meat.

Posted by on Jul 17, 2017

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Comment from Hotel Management

Jul 19, 2017 by Community Manager

Dear valued guest, We appreciate your comments regarding your stay at The Royal Hideaway Playacar. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,

About the Royal Hideaway Playacar All Inclusive - Adults only

Location Lote Hotelero No 6 Desarollo, Playa del Carmen, QROO 77710

All-inclusive Details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Dining availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Rowing/canoeing
  • Sailing
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

  • Kayaking included
  • Rowing/canoeing included
  • Sailing included
  • Surfing/bodyboarding included
  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • One or more venues limit dining availability
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Theme parties included
  • Snorkeling included

Property Features

Royal Hideaway Playacar All Inclusive - Adults only is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Royal Hideaway Playacar All Inclusive - Adults only offers its guests a full-service spa, outdoor tennis courts, and an outdoor pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and a meeting room. A health club, a spa tub, and a sauna are also featured at the luxury Royal Hideaway Playacar All Inclusive - Adults only. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen hotel.

  • 200 guestrooms or units
  • Built in 1998
  • Full breakfast (free)
  • Dining venue
  • Bar by the pool
  • Deli
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Royal Hideaway Playacar All Inclusive - Adults only offers 200 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers and slippers. This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony or patio (furnished)
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Housekeeping (daily)
  • Safe
  • Slippers
  • Telephone
  • Desk
  • Air conditioning
  • Fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

Guests are served free full breakfast daily from 7:00 AM to 11:00 AM.

Royal Hideaway Playacar All Inclusive - Adults only has a restaurant on site.

24-hour room service is available.

Nearby Activities

2 outdoor tennis courts and a health club are featured at the hotel. An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Fitness classes on site
  • Sailing on site
  • Basketball on site
  • Tennis lessons on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site

Spa Services

The Retreat has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including hydrotherapy.

The spa is open daily.

  • Number of treatment rooms 7
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 10:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Royal Hideaway Playacar All Inclusive - Adults only offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The restaurants at this property enforce a formal dress code.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Minimum guest age is 18
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 1.5 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 250 per vehicle (roundtrip, maximum occupancy 5)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hideaway Playacar
  • Playacar Hideaway
  • Playacar Royal Hideaway
  • Royal Hideaway
  • Royal Hideaway All Inclusive
  • Royal Hideaway Playacar
  • Royal Hideaway Playacar All Inclusive
  • Royal Playacar
  • Royal Playacar Hideaway
  • Occidental Royal Hideaway
  • Royal Hideaway Mexico
  • Royal Hideaway Playa Del Carmen
  • Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
  • Royal Hideaway Playacar And Occidental Resorts
  • Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico
  • Royal Hideaway Playacar Adults Playa del Carmen
  • Royal Hideaway Playacar Adults
  • Royal Hideaway Playacar Resort All Inclusive Adults
  • Royal Hideaway Playacar All Inclusive Adults Playa del Carmen
  • Royal Hideaway Playacar All Inclusive Adults
  • Royal Hideaway Playacar All Inclusive Adults Hotel
  • Royal Hideaway Playacar Resort All Inclusive Adults only
  • Royal Hideaway Playacar All Inclusive Adults
  • Royal Hideaway All Inclusive Adults
  • Royal Hideaway Playacar All Inclusive Adults only
  • Royal Hideaway Playacar All Inclusive - Adults only Hotel
  • Royal Hideaway Playacar All Inclusive Adults only
  • Royal Hideaway All Inclusive Adults All-inclusive property
  • Royal Hideaway Playacar All Inclusive
  • Royal Hideaway Playacar Resort All Inclusive Adults only

You should know

  • Reservations are needed for golf tee times and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 17 years old and younger aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.