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"Stayed at Hacienda Tres Rios for 5 days and had a great time. Travelled with my husband and 3 kids. We were given a studio room which was a little too ... " More

By jnarinesingh, from Trinidad and Tobago on Tue 13 Aug 2013

Hotel Description

4.5-star beachfront property near El Camaleon Mayakoba Golf Course

Beachside getaway

Within 6 miles (10 km) of this Playa del Carmen property, you'll find Maroma Beach and Grand Coral Golf Riviera Maya. Also within 9 miles (15 km) are Quinta Avenida and Plaza Las Americas.

All-inclusive

This all-inclusive property features a private beach, a full-service spa, and 6 restaurants. Relax with beach cabanas and sun loungers, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and mini golf, and families will appreciate the onsite laundry facilities.

Free WiFi, sofa beds

Featuring conveniences like sofa beds and coffee/tea makers, the 257 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Free minibar items, furnished balconies, and iPod docks are also available.

Junior Suite Mangrove View With Balcony

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$295* Per night/room Nov 1 - Nov 2

Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive ratings based on 20 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive

Everyone (2) Family (1)
5 out of 5
Staff was very helpful and friendly. Property was clean and welcoming. Food was mediocre. Need more non-water activities. Resort activities could have been promoted better.

Posted by on Aug 17, 2019

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1 out of 5

NO BEACH THERE!

Pros: The employees were friendly that is about it.
Cons: Clean the seaweed from the beach and it might be improved and the food selection in the buffet needs to be improved.
The food was horrible same food everyday in the morning and at night. There is no beach unless you are a premier club member on the other side of the hotel for regular guests like myself and my family there is small area next to the bridge that separates the beaches and it has rocks and seaweed. There is no hotel night life. I do not recommend you to waste your money there. Guests got hurt in the hotel because there were no wet floor signs and they took about an hour to call the medics to treat the guest. HORRIBLE HOTEL!!!!!

Posted by , from New Jersey on Jan 24, 2017

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2 out of 5

Don't reccomend

Very disappointed and not recommended for a young group of people. The beach is small and the water is dirty- no clear blue waters here and it smells. Entertainment is poor, the bars shut down at 5pm. When there is an event going on, no one shows up. Definitely not a party place. It's meant strictly for families or retirement age groups. The rooms are new and updated. Food is just okay. Unfortunately would not come back.

Posted by , from ny on Dec 13, 2015

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3 out of 5

Not as good as it looks

We just came back from a one week vacation at tres rios. The facility is first rate, The staff is excellent. They go out of their way to make your stay the best experience it can be. The food was terribly disappointed. If you like a cheap Las Vegas Casino buffet, hamburgers, hot dogs, and pizza you'll be fine. There is no authentic Mexican cuisine. At the authentic Mexican restaurant we a had lobster tail (like red lobster), at the Italian restaurant we had grilled shrimp (like red lobster), At the breakfast buffet you can get frozen hash browns like McDonald's. The beach was horrible. The water was brown and the beach was small. TERRIBLY DISAPPOINTED.

Posted by , from El Paso, TX on Oct 20, 2013

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4 out of 5

Would recommend it

Stayed at Hacienda Tres Rios for 5 days and had a great time. Travelled with my husband and 3 kids. We were given a studio room which was a little too small for 5 of us. You need a 2 bedroom suite for that many people. The view was not too great. We saw a lot of mangrove from our balcony and you have to really stretch your eyes and body to see the ocean. The resort has ocean view rooms but I guess they were at a premium price. The kids play club needs an upgrade and retooling. It was unimpressive. Wi Fi is a challenge to get a hold of as it seems the traffic was too much for the bandwidth they had. Nighttime activities were limited and could do with a little more variety. The beach could do with some work as the water was laden with mangrove roots which made the water seem black rather than blue. There is also a shallow area with clear water but it was way too shallow to be considered a beach, it was more of a lagoon. There could also be more motorized sports to compensate for the poor beach facilities. On the positive side the food was very good with an appropriate mix. The staff was always warm, friendly, cooperative and responsive. They seem to love their jobs and enjoy what they do.  The room was clean and well kept. Room service was prompt and the mini bar replenished on time every day. Drinks of all types were in plentiful supply and readily available. Calls to the front desk were dealt with promptly and we were treated very well. Overall I would recommend this resort to anyone travelling with kids looking for relaxing and fun vacation.

Posted by , from Trinidad and Tobago on Aug 13, 2013

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5 out of 5

Loved the Resort

Pros: staff, beds, area
Cons: noisy when weddings time limit for that like 11;0
My husband & I went in May , 2012, We were 1st. put in a rm . near the garden, but was later moved to one with a better view & balcony. The staff was great, and ready to help you when you needed anything, drinks , etc. Loved the idea of the adult pool. Food was okay, some better then other's. We liked the Italian the best , also the pizza, sooo good. The cafe by the adult pool also very good. The timeshare thing could go a miss, but no pressure. We will be going back.

Posted by , from Alberta, Canada on Sep 7, 2012

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5 out of 5

Amazing - can't wait to get back to Tres Rios!

My husband and I were there November 2010 and LOVED Hacienda Tres Rios. The staff is wonderful - they pampered us, ordered for us and remembered us each day. At night we found special treats in our room such as wine and cheese, apples, chocolates. The beds were the most comfortable of any place we have stayed at any other resort in Mexico. The pool was wonderful as well as the staff at the pool. We ordered one time in the morning and the rest of the day they would bring us drinks before we even asked. The food was delicious - the buffet was not as big as other resorts but the the quality more than made up for the quantity. As for the sales presentation - they were very pleasant, no high pressure. We will go back at least once a year! We are going back in November 2011 and can't wait to get there.

Posted by on Oct 12, 2011

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3 out of 5

Overpriced & overrated - will not return

Just returned from a 7-day stay at the Hacienda Tres Rios resort. The pros: Rooms & hotel are very clean and beautifully appointed. Emphasis on environmental sustainability. Informative nursery tour. Front desk & curbside staff friendly and helpful. Security checks everyone going in & out, so guests can feel pretty secure that there's not anyone on the property that shouldn't be there. If you are travelling with young children, this place is completely oriented towards you. The cons: Slow, unresponsive waitstaff poolside (except the small adults-only area) and in the restaurants. Expect to wait a minimum of 45 minutes from the time you place your order to the time you receive it (and don't be surprised if they get it wrong). Don't bother tipping, you won't get any better service than those that don't. If you are looking for a relaxing, adult-oriented atmosphere - this is definitely NOT the place for you. In fact, the hotel rulebook goes so far as to state that you are not allowed to have guests of the opposite sex that are not traveling with you in your room (how they monitor for this, I don't know). Heavy emphasis on timeshare selling and inability to go to a "sister" resort without paying a $* per person day pass or spending half a day in a sales seminar. Usually, day passes to area resorts owned by the same company are free. The in-betweens: Food & drink quality was average - nothing particularly bad but nothing particularly good either. Hotel is about a half-hour drive from Playa del Carmen, where there is abundant shopping and restaurants, but an hour drive away from Cancun and many popular tourist activities (i.e. Mayan ruins, young-adult oriented nightlife).

Posted by on Mar 5, 2011

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5 out of 5

This hotel was amazing!

Pros: Close restaurants, Quiet
My husband and I took our 18 year old daughter to the Hacienda Tres Rios hoping for a place she could relax and have fun and be safe - Tres Rios exceeded our expectations. Employees were more than accomodating - they were always smiling and ready to please. The resort felt safe and secure leaving my husband and I able to relax and enjoy the vacation without being overly protective of our daughter. The facility also offered a great array of activities to please everyone. Everything we wanted or needed was available right on the grounds. A concierge helped us plan all other activities we participated in off grounds, giving us ideas on where to go, what to see and what to expect. We are definately planning on taking our son there when he graduates next year!

Posted by , from Lead, SD on Feb 10, 2011

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4 out of 5

Our stay at Tres Rios.

Overall we had a good stay at Tres Rios. Resort is beautiful, grounds are immaculate, rooms are extremely modern and updated. Service is great but the food is just ok. We're beginning to think great food at an all inclusive, doesn't happen. Pool was extremely cold, beach was not great for walking/swimming, but beds by the beach were nice to lounge in. It's definitely a quieter resort. Not much going on by the pool or in the evening. They do usually have live music in the lobby at night but it's usually done by 10:30. Its a 10-15 minute cab ride to town and it costs about 13 dollars each way. We loved the town of playa at night. Something to do for everyone. Great restaurants, good nightlife, shopping, hookah lounges and yes, starbucks. For restaurants, we loved Cenacolo for great Italian and a nice bottle of wine and Los Carniceros for great casual. Burgers and great meat. We were a little bothered that they wouldn't work with us when our flight home was cancelled after staying there a week, especially when the hotel seemed fairly empty. We left and stayed the extra night in cancun for half the price. Overall tres rios is a good value, I'm not sure if Im in a rush to get back but I would definitely recommend it for people headed to that area.

Posted by , from Chicago on Feb 8, 2011

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About the Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive

Location Carretera Cancún-Tulum, Km. 54, Playa del Carmen, QROO 77760

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Motorized water sports
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Transportation to offsite activities
  • Gratuities

  • Kayaking included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Soccer (football) included
  • Motorized water sports not included
  • All available beverages included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Miniature golf included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Onsite entertainment and activities included
  • Additional gratuities accepted
  • Gratuities not included
  • All food and beverages included
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included
  • Snorkeling included

Property Features

Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Enjoy the cabanas (surcharge) and sun loungers for a relaxing day at the beach. At Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 6 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and a spa tub. Free self parking is available. This 4.5-star Playa del Carmen property is smoke free.

  • 257 guestrooms or units
  • 4 levels
  • 5 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • Buffet breakfast (free)
  • Bar on the beach
  • Coffee shop
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Free theme park shuttle
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Miniature golf on site
  • Sofa bed
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (45.5 km / 28.3 mi)
  • Property shuttles: Free theme park shuttle
  • Parking: Free self parking

Room Amenities

Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive offers 257 air-conditioned accommodations with iPod docking stations and DVD players. Rooms open to furnished balconies. Accommodations are furnished with double sofa beds. 42-inch flat-screen televisions come with satellite channels. Coffee/tea makers and free minibar items are provided. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony (furnished)
  • Pull-out sofa bed
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • DVD player
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 11 AM.

Casa Las Islas - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Porto Bello - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.

Kotori - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open select days.

Hacienda Grill - This poolside restaurant specializes in international cuisine and serves brunch, lunch, and dinner. Open daily.

Il Forno - This poolside restaurant specializes in Italian cuisine and serves brunch and lunch. Open daily.

24-hour room service is available.

Nearby Activities

A private beach and complimentary bicycles are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Ecotours on site
  • Beach yoga on site
  • Free bicycles on site
  • Miniature golf on site
  • Segway rental/tour on site
  • Hiking/biking trails on site
  • Beach volleyball on site
  • Kayaking on site
  • Scuba diving nearby
  • Yoga classes/instruction on site

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, Ya Ax Che. Services include hot stone massages, facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

  • Hot stone massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Kakao beach area is included for Vacation Club Members only. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Debit cards not accepted

Hotel Names

  • Hacienda Tres Rios All Inclusive Playa del Carmen
  • Hacienda Tres s Nature Park I
  • Hacienda Tres Rios Playa del Carmen
  • Hacienda Tres Rios
  • Hacienda Tres Rios Hotel Playa Del Carmen
  • Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.