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"I was instantly impressed with the quality of my room. Spacious....gorgeous marble floors. Shower was huge and water output was spa-like. I stayed in ... " More

By a verified traveler on Tue 03 Mar 2020

Hotel Description

4.5-star beachfront property near El Camaleon Mayakoba Golf Course

On the beach

Within 6 miles (10 km) of this property, you'll find Maroma Beach and Grand Coral Golf Riviera Maya. Also within 9 miles (15 km) are Quinta Avenida and Plaza Las Americas.


This all-inclusive property features a private beach, a full-service spa, and 6 restaurants. Relax with beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Bring the family and enjoy the free kid's club, mini golf, and children's pool.

Free WiFi, sofa beds

The 257 guestrooms feature free WiFi, flat-screen TVs with satellite channels, and thoughtful touches like free minibar items and bathrobes. Other amenities include furnished balconies, iPod docks, and sofa beds.

Junior Suite Mangrove View With Balcony

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$207* Per night/room Oct 30 - Oct 31

Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive ratings based on 23 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive

Everyone (3) Couples (2) Family (1)
4 out of 5
I was instantly impressed with the quality of my room. Spacious....gorgeous marble floors. Shower was huge and water output was spa-like. I stayed in 4016....first floor “mangrove view”. Although at first I didn’t like the view I came to appreciate the quiet. Food was especially good and showcased appropriately. No rush...after 10 years of resorts in Mexico....this was a welcome surprise. Waiters were attentive. One thing: why did I have to always ask for salt & pepper?? Very minor quibble. No “saving” beach chairs! Another plus...again no rushing or running....very laid back adult atmosphere. Loved that. Nightly theme shows were good especially the outdoor Mexican fiesta. The beach is the only you can’t swim....mixture of black seaweed and rocks. All in all a great, relaxing week surrounded by smiling faces

Posted by on Mar 3, 2020

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4 out of 5
The property was lovely, well kept and clean. We enjoyed kayaking through the mangroves and biking around the resort. The river flows through the property and ends at the ocean and brings with it all the natural debris. Not ideal for swimming off the beach.

Posted by on Dec 14, 2019

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4 out of 5

Posted by on Nov 30, 2019

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5 out of 5
Staff was very helpful and friendly. Property was clean and welcoming. Food was mediocre. Need more non-water activities. Resort activities could have been promoted better.

Posted by on Aug 17, 2019

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1 out of 5


Pros: The employees were friendly that is about it.
Cons: Clean the seaweed from the beach and it might be improved and the food selection in the buffet needs to be improved.
The food was horrible same food everyday in the morning and at night. There is no beach unless you are a premier club member on the other side of the hotel for regular guests like myself and my family there is small area next to the bridge that separates the beaches and it has rocks and seaweed. There is no hotel night life. I do not recommend you to waste your money there. Guests got hurt in the hotel because there were no wet floor signs and they took about an hour to call the medics to treat the guest. HORRIBLE HOTEL!!!!!

Posted by , from New Jersey on Jan 24, 2017

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2 out of 5

Don't reccomend

Very disappointed and not recommended for a young group of people. The beach is small and the water is dirty- no clear blue waters here and it smells. Entertainment is poor, the bars shut down at 5pm. When there is an event going on, no one shows up. Definitely not a party place. It's meant strictly for families or retirement age groups. The rooms are new and updated. Food is just okay. Unfortunately would not come back.

Posted by , from ny on Dec 13, 2015

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3 out of 5

Not as good as it looks

We just came back from a one week vacation at tres rios. The facility is first rate, The staff is excellent. They go out of their way to make your stay the best experience it can be. The food was terribly disappointed. If you like a cheap Las Vegas Casino buffet, hamburgers, hot dogs, and pizza you'll be fine. There is no authentic Mexican cuisine. At the authentic Mexican restaurant we a had lobster tail (like red lobster), at the Italian restaurant we had grilled shrimp (like red lobster), At the breakfast buffet you can get frozen hash browns like McDonald's. The beach was horrible. The water was brown and the beach was small. TERRIBLY DISAPPOINTED.

Posted by , from El Paso, TX on Oct 20, 2013

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4 out of 5

Would recommend it

Stayed at Hacienda Tres Rios for 5 days and had a great time. Travelled with my husband and 3 kids. We were given a studio room which was a little too small for 5 of us. You need a 2 bedroom suite for that many people. The view was not too great. We saw a lot of mangrove from our balcony and you have to really stretch your eyes and body to see the ocean. The resort has ocean view rooms but I guess they were at a premium price. The kids play club needs an upgrade and retooling. It was unimpressive. Wi Fi is a challenge to get a hold of as it seems the traffic was too much for the bandwidth they had. Nighttime activities were limited and could do with a little more variety. The beach could do with some work as the water was laden with mangrove roots which made the water seem black rather than blue. There is also a shallow area with clear water but it was way too shallow to be considered a beach, it was more of a lagoon. There could also be more motorized sports to compensate for the poor beach facilities. On the positive side the food was very good with an appropriate mix. The staff was always warm, friendly, cooperative and responsive. They seem to love their jobs and enjoy what they do.  The room was clean and well kept. Room service was prompt and the mini bar replenished on time every day. Drinks of all types were in plentiful supply and readily available. Calls to the front desk were dealt with promptly and we were treated very well. Overall I would recommend this resort to anyone travelling with kids looking for relaxing and fun vacation.

Posted by , from Trinidad and Tobago on Aug 13, 2013

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5 out of 5

Loved the Resort

Pros: staff, beds, area
Cons: noisy when weddings time limit for that like 11;0
My husband & I went in May , 2012, We were 1st. put in a rm . near the garden, but was later moved to one with a better view & balcony. The staff was great, and ready to help you when you needed anything, drinks , etc. Loved the idea of the adult pool. Food was okay, some better then other's. We liked the Italian the best , also the pizza, sooo good. The cafe by the adult pool also very good. The timeshare thing could go a miss, but no pressure. We will be going back.

Posted by , from Alberta, Canada on Sep 7, 2012

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5 out of 5

Amazing - can't wait to get back to Tres Rios!

My husband and I were there November 2010 and LOVED Hacienda Tres Rios. The staff is wonderful - they pampered us, ordered for us and remembered us each day. At night we found special treats in our room such as wine and cheese, apples, chocolates. The beds were the most comfortable of any place we have stayed at any other resort in Mexico. The pool was wonderful as well as the staff at the pool. We ordered one time in the morning and the rest of the day they would bring us drinks before we even asked. The food was delicious - the buffet was not as big as other resorts but the the quality more than made up for the quantity. As for the sales presentation - they were very pleasant, no high pressure. We will go back at least once a year! We are going back in November 2011 and can't wait to get there.

Posted by on Oct 12, 2011

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About the Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive

Location Carretera Cancún-Tulum, Km. 54, Playa del Carmen, QROO 77760

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Volleyball

  • Aerobics
  • Water fitness
  • Yoga


  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Motorized water sports
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Transportation to offsite activities
  • Gratuities

  • Kayaking included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Childcare not included
  • Motorized water sports not included
  • All available beverages included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Onsite entertainment and activities included
  • Additional gratuities accepted
  • Gratuities not included
  • All food and beverages included
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included
  • Snorkeling included

Property Features

Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with cabanas (surcharge). At Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 6 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and a spa tub. Free self parking is available. This 4.5-star Playa del Carmen property is smoke free.

  • 257 guestrooms or units
  • 4 levels
  • 5 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • Buffet breakfast (free)
  • Bar on the beach
  • Coffee shop
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Free theme park shuttle
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Miniature golf on site
  • Sofa bed
  • DVD player


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking


  • Airport: Cancun Intl. Airport (CUN) (47.2 km / 29.4 mi)
  • Property shuttles: Free theme park shuttle
  • Parking: Free self parking

Room Amenities

Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive offers 257 accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to furnished balconies. Accommodations are furnished with double sofa beds. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. 42-inch flat-screen televisions come with satellite channels. Additionally, rooms include safes and complimentary bottled water. Housekeeping is provided daily.

  • Private balcony (furnished)
  • Pull-out sofa bed
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • DVD player
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 11 AM.

Casa Las Islas - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Porto Bello - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.

Kotori - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open select days.

Hacienda Grill - This poolside restaurant specializes in international cuisine and serves brunch, lunch, and dinner. Open daily.

Il Forno - This poolside restaurant specializes in Italian cuisine and serves brunch and lunch. Open daily.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Ecotours on site
  • Beach yoga on site
  • Free bicycles on site
  • Miniature golf on site
  • Segway rental/tour on site
  • Hiking/biking trails on site
  • Beach volleyball on site
  • Kayaking on site
  • Scuba diving nearby
  • Yoga classes/instruction on site

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, Ya Ax Che. Services include hot stone massages, facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

  • Hot stone massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages


If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed


Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Kakao beach area is included for Vacation Club Members only.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 72 hours

Hotel Names

  • Hacienda Tres Rios All Inclusive Playa del Carmen
  • Hacienda Tres s Nature Park I
  • Hacienda Tres Rios Playa del Carmen
  • Hacienda Tres Rios
  • Hacienda Tres Rios Hotel Playa Del Carmen
  • Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.