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Aparthotel

Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive

4.5 star property
4.5-star beachfront aparthotel near El Camaleón Mayakoba Golf Course

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Photo gallery for Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive

6 restaurants, breakfast, lunch, dinner served; international cuisine
Sauna, hot tub, steam room, body treatments, aromatherapy
6 restaurants, breakfast, lunch, dinner served; international cuisine
2 outdoor pools, pool umbrellas, sun loungers
Lobby sitting area

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • All inclusive
  • Pool
  • Hot Tub
  • Room service
  • Outdoor Space

Explore the area

View in a map
Carretera Cancún-Tulum, Km. 54, Tres Ríos, Riviera Maya, Playa del Carmen, QROO, 77760
  • Place, Tres Rios Ecopark
    ‪1 min drive‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Place, Maroma Beach
    ‪13 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪51 min drive‬

Room options

View all photos for Premium Room, 2 Queen Beds (Club | Mangrove View)

Free minibar, in-room safe, blackout drapes, iron/ironing board

Premium Room, 2 Queen Beds (Club | Mangrove View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Mangrove View)

Shower, free toiletries, hair dryer, bathrobes

Suite, 1 Bedroom (Mangrove View)

  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 2 Queen Beds (Mangrove View)

Free minibar, in-room safe, blackout drapes, iron/ironing board

Studio, 2 Queen Beds (Mangrove View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Top Floor | Mangrove View)

Free minibar, in-room safe, blackout drapes, iron/ironing board

Suite, 1 Bedroom (Top Floor | Mangrove View)

  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed (Mangrove View)

Free minibar, in-room safe, blackout drapes, iron/ironing board

Studio, 1 King Bed (Mangrove View)

  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 2 Queen Beds, Ocean View (Adults Only)

Shower, free toiletries, hair dryer, bathrobes

Studio, 2 Queen Beds, Ocean View (Adults Only)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 2 Queen Beds, Oceanfront (Adults Only)

Free minibar, in-room safe, blackout drapes, iron/ironing board

Studio, 2 Queen Beds, Oceanfront (Adults Only)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite (Adults Only)

Shower, free toiletries, hair dryer, bathrobes

Presidential Suite (Adults Only)

  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 2 Queen Beds (Mangrove View | Soaker Tub)

Free minibar, in-room safe, blackout drapes, iron/ironing board

Studio, 2 Queen Beds (Mangrove View | Soaker Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed (Mangrove View | Soaker Tub)

Free minibar, in-room safe, blackout drapes, iron/ironing board

Studio, 1 King Bed (Mangrove View | Soaker Tub)

  • Sleeps 3
  • 1 King Bed

Room (CSTG)

  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Suite, 3 Bedrooms (Mangrove View)

Free minibar, in-room safe, blackout drapes, iron/ironing board

Suite, 3 Bedrooms (Mangrove View)

  • Sleeps 10
  • 2 King Beds and 2 Queen Beds

View all photos for Room, 2 Queen Beds (Mangrove View)

Free minibar, in-room safe, blackout drapes, iron/ironing board

Room, 2 Queen Beds (Mangrove View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms (Mangrove View)

Free minibar, in-room safe, blackout drapes, iron/ironing board

Suite, 2 Bedrooms (Mangrove View)

  • Sleeps 8
  • 2 Queen Beds and 1 King Bed

View all photos for Premium Room, 1 King Bed (Club | Mangrove View)

Free minibar, in-room safe, blackout drapes, iron/ironing board

Premium Room, 1 King Bed (Club | Mangrove View)

  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed (Mangrove View Swim-up - Adults Only)

Shower, free toiletries, hair dryer, bathrobes

Studio, 1 King Bed (Mangrove View Swim-up - Adults Only)

  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Club | Swim Up - Adults Only)

Free minibar, in-room safe, blackout drapes, iron/ironing board

Premium Room, 1 King Bed (Club | Swim Up - Adults Only)

  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed (Mangrove View | Private Plunge Pool)

Free minibar, in-room safe, blackout drapes, iron/ironing board

Studio, 1 King Bed (Mangrove View | Private Plunge Pool)

  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed, Ocean View (Adults Only)

Free minibar, in-room safe, blackout drapes, iron/ironing board

Studio, 1 King Bed, Ocean View (Adults Only)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mangrove View)

Free minibar, in-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed (Mangrove View)

  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed, Oceanfront (Adults Only)

Free minibar, in-room safe, blackout drapes, iron/ironing board

Studio, 1 King Bed, Oceanfront (Adults Only)

  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Playa del Carmen

On the beach.A stay at this Riviera Maya aparthotel places you within 6 miles (10 km) of Maroma Beach and 9 miles (15 km) of Gran Coyote Golf. Plaza Las Americas is within 9 miles (15 km) and Mamitas Beach is within 12 miles (20 km).
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What's nearby

  • Tres Rios Ecopark - 1 min drive - 0.3 miles
  • El Camaleón Mayakoba Golf Course - 7 min drive - 3.1 miles
  • Gran Coyote Golf - 9 min drive - 4.9 miles
  • Maroma Beach - 13 min drive - 5.2 miles
  • Playa del Carmen Main Beach - 15 min drive - 8.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪Festival - ‬11 min drive
  • ‪Black & White - ‬11 min drive
  • ‪Jaal-Ha - ‬12 min drive
  • ‪El Charro - ‬11 min drive
  • ‪Bar Columpios - ‬12 min drive

About this property

Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive

4.5-star beachfront aparthotel near El Camaleón Mayakoba Golf Course
This aparthotel is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with cabanas (surcharge). At this aparthotel you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. This all-inclusive aparthotel also offers a complimentary children's club, a children's pool, and a hot tub. Free self parking is available.

This 4.5-star Playa del Carmen aparthotel is smoke free.

  • 257 guestrooms or units
  • 4 levels
  • 5 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Coffee shop
  • 1 conference room
This aparthotel offers 257 accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to furnished balconies or patios. Accommodations are furnished with double sofa beds. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

This Playa del Carmen aparthotel provides complimentary wireless Internet access. 42-inch flat-screen televisions come with satellite channels. Additionally, rooms include safes and complimentary bottled water. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa, Ya Ax Che. Services include hot stone massages, facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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Property amenities

Beach

  • On a private white sand beach
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels

Pool/Spa

  • 2 outdoor pools
  • Aromatherapy
  • Facials
  • Full-service spa
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Pool loungers
  • Pool umbrellas
  • Reflexology
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free theme park shuttle
  • Free self parking on site
  • Onsite parking includes off-street options

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club

Restaurants on site

  • Casa Las Islas
  • Hacienda Grill
  • Il Forno
  • Kotori
  • Porto Bello

Food and drink

  • Coffee/tea maker

Dining

  • 2 poolside bars
  • 3 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Free stocked minibar
  • Room service (24 hours)

Bedrooms

  • Bedsheets provided
  • Double sofa bed

Bathroom

  • 1 private bathroom
  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • DVD player
  • iPod dock

Outdoor areas

  • Furnished balcony
  • Garden
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Meeting room

Climate control

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Gift shop/newsstand
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Safe
  • Tour and ticket assistance
  • Wedding services

Things to do

  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Ecotours
  • Free bicycle rentals
  • Free children's club
  • Gym
  • Hiking/biking trails
  • Kayaking
  • Mini golf
  • Segway rentals/tours
  • Snorkeling
  • Fishing nearby
  • Hiking/biking trails nearby
  • Scuba diving nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Window guards
  • Fire extinguisher

General

  • 257 units
  • 4 floors
  • 5 buildings
  • Access via exterior corridors
  • Ballroom
  • Banquet hall
  • Connecting units available
  • Ecotours
  • Free bicycle rentals
  • Garden

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

Kakao beach area is included for Vacation Club Members only.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hacienda Tres Rios All Inclusive Playa del Carmen
Hacienda Tres s Nature Park I
Hacienda Tres Rios Playa del Carmen
Hacienda Tres Rios
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico
Kimpton Tres Rios Inclusive
Kimpton Tres Rios All Inclusive Resort
Kimpton Tres Rios All-Inclusive Resort Aparthotel
Kimpton Tres Rios All-Inclusive Resort Playa del Carmen
Hacienda Tres Rios Resort Spa Nature Park – All Inclusive
Kimpton Hacienda Tres Ríos All Inclusive Resort Spa Nature Park

Frequently asked questions

How close is Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive to the airport?

This aparthotel is 29.8 mi (268-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

Does Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive have an airport shuttle?

Airport shuttle services are not available at this aparthotel.

How close is Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive to the beach?

This aparthotel is on a private beach. Don't forget your sunscreen!

Does Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive offer free breakfast?

This aparthotel does not offer free breakfast.

Is there a casino at Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive?

No, there is no casino at this aparthotel, but Riviera Gran Casino (17-min drive) is nearby.

What time is check-in at Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive?

This aparthotel offers free self parking.

Does Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive have a pool?

This aparthotel features 2 outdoor pools and a children's pool.

Does Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive have a restaurant?

There are 6 onsite restaurants, offering options like international cuisine, a poolside location, and pool views.

Does Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive have a spa?

Pamper yourself with a day at Ya Ax Che, where you can enjoy mani/pedis, massages, and facials.

How close is Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive to downtown Playa del Carmen?

This aparthotel is 6.7 mi away from Playa del Carmen.

Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 7 out of 18 reviews
Rating 8 - Good. 3 out of 18 reviews
Rating 6 - Okay. 3 out of 18 reviews
Rating 4 - Poor. 1 out of 18 reviews
Rating 2 - Terrible. 4 out of 18 reviews

8.2/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

JOANNE

Traveled with group
Disliked: Property conditions & facilities
Customer service is terrible. Complained to front desk and they stated had to make a report. After several reports nothing ever happened. Hotel room AC did not work our first night. They then changed us to another room that the hot water did not work. One day the entire hotel did not have hot water. Need to have more dining options especially for breakfast. We were not members so we only had the buffet restaurant for 4 day stay. Outside of our patio smelled from the water . Disappointed in our stay here.
Stayed 4 nights in Aug 2025