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4.1 out of 5

"Staff was wonderful. Too many people trying to up sell us. Buffet food quality changed day to day. LaBrisa was our standby. The other was okay but h ... " More

By a verified traveler on Mon 23 Jul 2018

Hotel Description

3.5-star beachfront property near Dolphin Discovery

On the beach

Within a 15-minute walk of the property, you'll find Dolphin Discovery and Kantenah Lagoon. CEDAM Museum and Oasis Beach are also within half a mile (1 km).

All-inclusive

This all-inclusive property features a private beach, a full-service spa, and a nightclub. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus. Free self parking is free for guests, and you can enjoy a meal in one of the 10 restaurants.

Free WiFi, balconies

The 423 guestrooms boast modern comforts like plasma TVs with cable channels, along with free WiFi. Other amenities include furnished balconies, minibars, and rainfall showerheads.

Standard Room, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$191 per night

Privileged Romance

Bed Count 1 King Bed Maximum Occupancy 2 Max

Privileged Superior Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Privileged Family Suite

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Privileged Superior

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Catalonia Riviera Maya Resort and Spa All Inclusive ratings based on 173 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Catalonia Riviera Maya Resort and Spa All Inclusive

Everyone (22) Couples (2) Family (2)
5 out of 5

Posted by on Jun 15, 2019

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Comment from Hotel Management

Jun 24, 2019 by General Manager

Dear guest, Thank you for taking the time to rate the service received during your visit, we are happy to know that we meet your expectations. We would be happy to serve you again, I hope you come back soon. Best regards.

4 out of 5

Posted by on Jun 10, 2019

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Comment from Hotel Management

Jun 10, 2019 by guest exp

Dear Guest, Thanks for staying with us and for your score. We will definitely be happy to welcome you back for another vacation. Best regards

4 out of 5
I enjoyed the grounds of the resort as outside it was wonderful, wildlife was present, and it was nicely upkept. The rooms needed to have proper air conditioning, as the first room we had wouldn't cool down and we had to switch rooms. The second room also reached a point where it would not cool lower than a certain degree. Everyone has different comfort levels and I need it to be colder in order to sleep well. The staff was more than pleasant and helpful, especially Pedro from the beach bar; he went above and beyond to assist us and make sure we were enjoying ourselves. The only other thing I would add to this resort is a limited room service menu. That is something that is standard with most resorts. The restrooms in the main areas need some work, especially by the front desk. Many restrooms did not fully have working toilets and sinks as many were not in service. Ultimately a very nice resort and very beautiful.

Posted by , from Iowa on May 15, 2019

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Comment from Hotel Management

May 21, 2019 by General Manager

Dear Sara, thank you very much for taking the time to describe your experience, we have always liked our guests to take the time to share, because it helps us a lot to know the areas in which we must work to eliminate bad impressions, such as maintenance in the room and public areas, that without a doubt, our Maintenance Manager will be aware that a situation like this is not repeated. Dear guest, thank you very much for your contribution and let us know the memory with which you have returned home, we certainly wish you to come back once again, we would love to show you the positive changes we can make and take care of you. Best regards.

5 out of 5
Resort is perfect. Great pools or snorkeling in lagoon. Clean, comfortable and great location. Staff is friendly and nice. Safe location.

Posted by on Mar 3, 2019

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Comment from Hotel Management

Mar 19, 2019 by General Manager

Dear Guest, Thanks for staying with us and for share your score. We are glad that you had choose our hotel as a destination in the Caribbean and we wait you come back soon!

5 out of 5
Overall, we had a great stay at the Catalonia Riviera Maya. It is connected with the Yucatan resort and in fact our hotel room ended up being closer to the Yucatan lobby. Food was great, many options with 5 restaurants to choose from and several buffets. We really enjoyed the shows in the evening and all of the activities!

Posted by , from USA on Dec 29, 2018

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Comment from Hotel Management

Jan 2, 2019 by General Manager

Dear Vlad, Thank you for your contribution, we are glad to know that you enjoyed the culinary offer, the shows made by our unstoppable animation team and all their activities during the day, we hope you grant us the honor of attending you soon, it will be a pleasure to serve you. Best regards.

4 out of 5
The regular rooms need upgrades. A/c does not work good, bed was very hard, need more outlets.

Posted by on Sep 6, 2018

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Comment from Hotel Management

Sep 10, 2018 by General Manager

Dear guest, Thank you for taking the time to share your opinion. I regret to hear that your experience did not meet your expectations; please allow me to express my most sincere apologies. At Catalonia Riviera Maya, we continuously strive to meet your needs and expectations. I have shared your survey with the entire Management Staff, they will work with their respective teams to improve on our areas of opportunity. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely.

4 out of 5
Staff was wonderful. Too many people trying to up sell us. Buffet food quality changed day to day. LaBrisa was our standby. The other was okay but had fewer options. Terrace restaurant was the worst and Amaya was the best! The activities were good but limited between A half hour to an hour. The only part that was frustrating was people would get up at 6am to put towels on pool chairs to save their place and sometimes they would never show up.

Posted by , from Glendale, AZ on Jul 23, 2018

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Comment from Hotel Management

Jul 23, 2018 by General Manager

Dear Lynette, Thank you for taking the time to share with us your comments and thoughts about your latest visit to our resort. We are very glad to learn that you had a pleasant stay and we appreciate very much your honest and sincere comments, which give us important information about the points of opportunity in order to bring our guest a better service. We hope you give us the opportunity to serve you again to enjoy the improvements we are working on. Warm regards.

3 out of 5

Nice hotel

The food was not so interesting and both buffet restaurant was the same food always.. plus less .. I was disappointed with buffet

Posted by , from los angeles on Jul 4, 2018

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Comment from Hotel Management

Jul 12, 2018 by General Manager

Dear Kailash, thank you very much for sharing your experience with us, I am sorry to read that our options in both buffet have not been to your liking, if this was only the reason for your score, we would have liked you to have approached Guest Service in order to search some options so that you could eat better, in any way, thank you very much for staying with us and it's good that our facilities were to your liking. Best regards.

4 out of 5
They are remodeling some of the rooms, which will be a plus. They have changed the way you can eat in the specialty restaurants, which was a plus for us. The outsider vendors are on the property several nights so you never have to leave the property to shop. Food is very good. We love the lagoon as it is nice for the kids to snorkel in. Only bummer was a night snorkel. We were told it was not permitted anymore. Found out it is b/c the police couldn't tell the night divers & snorkelers from the drug runners.

Posted by on Jun 13, 2018

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Comment from Hotel Management

Jun 18, 2018 by General Manager

Dear guest, My warmest thanks for your fantastic and kind comment, we are very grateful to hear that you had a pleasant and gratifying experience with us. We'll be waiting for you for your next trip, it will be our pleasure to welcome and pamper you once again. Best regards, General Manager

4 out of 5
Comfortable clean very friendly resort. Loved that we could snorkel right at the resort. My husband had a chance to paddle board for the first time and loved it. Kayaked for the first time which was fun. The only thing we did not like was the Italian restaurant. Very pretentious rather than concentrating on good quality food. Served a stuffed mushroom appetizer on a LARGE decorated plate with 4 SMALL mushrooms...please. Pasta was not the best. My husband ordered the Italian beef plate which he could not eat...all fat and grizzle!! How do you serve that?! Hostess that greeted us Was the only unfriendly person in the entire place. Jojo

Posted by on Apr 23, 2018

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Comment from Hotel Management

Apr 23, 2018 by GM

Dear guest; Thank you for taking the time to share your experience about your recent stay at our hotel. We are very happy to hear that you enjoyed the different water activities offered at the resort and that you loved snorkeling in the crystal clear waters of our Mexican Caribbean. On the other hand, I really appreciate your feedback regarding the Italian restaurant. At Catalonia Riviera Maya our guests satisfaction is our top priority, so I can assure you that our chef and food and beverage manager will take your comments on board to improve our service and meet your needs and expectations in a future stay. We hope to see you back soon! Best regards, General Manager Catalonia Riviera Maya

About the Catalonia Riviera Maya Resort and Spa All Inclusive

Location Av. Xcacel, Lote 1, Plano 2, Puerto Aventuras, QROO 77783

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All meals, snacks, and beverages included
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Yoga

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Offsite tours

  • Kayaking included
  • Access to onsite clubs included
  • Sailing included
  • Taxes included
  • Airport transfers not included
  • Fitness facilities included
  • Premium food items not included
  • Tennis included
  • Wireless Internet access not included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Offsite tours not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Meals and drinks at companion properties included
  • All non-motorized water sports included
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included
  • Theme parties included
  • Snorkeling included

Property Features

Catalonia Riviera Maya Resort and Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply step outside to unwind on the property's beach. At Catalonia Riviera Maya Resort and Spa All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 10 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars, and 9 bars/lounges. This Art Deco property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Puerto Aventuras property.

  • 423 guestrooms or units
  • 4 levels
  • 15 buildings
  • 10 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 9 bars or lounges
  • Built in 2000
  • Nightclub
  • Swim-up bar
  • Coffee shop
  • Kid's club (free)
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • On private beach
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (77.9 km / 48.4 mi)
  • Parking: Free self parking

Room Amenities

Catalonia Riviera Maya Resort and Spa All Inclusive offers 423 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to furnished balconies. Plasma televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Puerto Aventuras property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony (furnished)
  • Minibar
  • Plasma television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning

Food & Drink

La Brisa - This poolside buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.

El Mercado - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Bamboleo - Overlooking the pool, this restaurant specializes in international cuisine and serves lunch only. Open daily.

La Creperie - This poolside theme restaurant serves breakfast and lunch. Open daily.

Bellavista - This theme restaurant specializes in Italian cuisine and overlooks the ocean. Open daily.

Nearby Activities

A private beach, outdoor tennis courts, a health club, and complimentary bicycles are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Free bicycles on site
  • Golf driving range on site
  • Golfing nearby
  • Parasailing nearby
  • Volleyball on site
  • Kayaking on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Boat tours nearby
  • Fitness classes on site
  • Sailing on site
  • Scuba diving on site

Spa Services

Alegria Spa has 7 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 7
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

Please note: Guests require a ticket to access each a la carte restaurant. Tickets are provided at check-in, based on length of stay. Tickets cannot be purchased.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets and service animals are not allowed at Catalonia Riviera Maya Resort and Spa All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No pets or service animals allowed

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 20 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Catalonia Maya Resort
  • Catalonia Maya Riviera
  • Catalonia Maya Riviera Resort
  • Catalonia Riviera Maya All Inclusive
  • Catalonia Riviera Maya Puerto Aventuras
  • Catalonia Riviera Maya Resort All Inclusive Puerto Aventuras
  • Catalonia Riviera Resort
  • Riviera Catalonia
  • Riviera Catalonia Maya Resort
  • Riviera Maya Catalonia
  • Catalonia Riviera Maya Resort All Inclusive
  • Catalonia Riviera Maya Resort All Inclusive Solidaridad
  • Catalonia Riviera Maya Solidaridad
  • Catalonia Riviera Maya
  • Catalonia Riviera Maya Resort Spa All Inclusive
  • Catalonia Riviera Maya All Inclusive Puerto Aventuras
  • Catalonia Riviera Maya Inclus

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Promotions

Privileged Room Benefits

Book a stay in a "Privileged" room type and receive 24-hour room service, 10% off massages and treatments at Alegria Spa (reservation required), access to the spa's wet areas (once per stay, subject to availability), beach towel service delivered to rooms, exclusive access to the Pure Chill Out bar, Privileged swimming pool, and privileged area at the beach, a la carte breakfast, lunch, and dinner at BLoved, 10% off romantic dinner, 10% off boutique and shops, 10% off all extra services at the hotel, and early check-in/late check-out until 3 PM (subject to availability).


Full details provided at check-in. Spa appointment required. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.