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"Great place to stay! Very easy to travel to the tourist sites and parks. Staff was friendly and helpful. resort beach was lacking sand but made up for
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By mexitravel, from Denver, CO, USA on Tue 20 Nov 2012
Within 2 miles (3 km) of this Puerto Aventuras property, you'll find Puerto Aventuras Golf Club and Puerto Aventuras Marina. CEDAM Museum and Oasis Beach are also within 3 miles (5 km).
All-inclusive
This all-inclusive property features a private beach, free water park access, and a full-service spa. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Enjoy a meal in one of the 9 restaurants and perks like free buffet breakfast and free valet parking.
Spa tubs, free WiFi
Boasting private spa tubs and jetted bathtubs, the 577 guestrooms offer LCD TVs with satellite channels, along with free WiFi. Other amenities include balconies, 24-hour room service, and premium bedding.
Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive ratings based on 9 Verified Reviews
Review Summary
3.6
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort3.0 out of 5.0
Hotel condition0.0 out of 5.0
Guest reviews for Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive
5 out of 5
This place is a real great place to stay. Bed is very uncomfortable but food was good and staff is friendly.
Pros:Free breakfast, Free Internet, Quiet, close to sites to see
Cons:uncomfortable beds
Great place to stay! Very easy to travel to the tourist sites and parks. Staff was friendly and helpful. resort beach was lacking sand but made up for it with extra curricular activities.
Posted by mexitravel, from Denver, CO, USA on Nov 20, 2012
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2 out of 5
Palace reputation
Pros:Close restaurants, Free Internet
Just came back from my vacation. The resort is changing to hard rock but the palace name still on the line. I have a great respect for the palace resort name but I left this resort very disappointed. There are very short of staff and more than do not what is going on. There is a lot of lack of information. The lobby of the cove is close after 11pm, we learn that the same night that we were living when we could not get of hold of any bellboy. There was a lot of hair flying on the rooms hallways. Around 9pm the food on buffets were cold. There are more services and restaurants on the adult side than on the family side, it feels like family is not welcome. The excuse for every comment is that the resort will be changing to hard rock, which is own by the other side of the family. I am so dissatisfied with my stay. The palace resorts needs to watch there interest because their still on the line.
Posted by Palacemember on Mar 23, 2012
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4 out of 5
WARNING
Cons:sale sharks
Hotel is beautiful. Regular staff very friendly and helpful Food was good. 1500.00 credit was a crock not at all what it's cracked up to be - very limited on what excursions you can use it for! BUT beware of the sale sharks trying to rope you into becoming a member!! They sucker you into what was to be a 90 minute speech by promising you a free gift. Well in the beginning they are all sweet but boy when you say no - attitude city!! They kept sending different sales people to try and persuade you and before you know it 1/2 day gone - then they blame you for it taking so long but what part of NO (multiple no's) don't they understand!!!!!! They will continue to hound you up to the day before you leave - leaving phone messages. Spoke to a black band presidential member who said DON'T do it - not worth it, wished he'd never did it himself and he approached us not knowing we were just pecked almost to death by these people. Warning us that they will try their hardest to rope us into a membership. This hounding really put a damper on my vacation, don't think I'll ever go back. What a shame! Also beware of the piranhas at the airport offering you deals on excursions RUN FAST past them don't stop and talk or you will be sorry you did! If they want people to return they should leave them alone and let them enjoy the vacation. If you rent a car beware at the gas station they will rip you off - when they pump the gas watch the dial. Playa del Carmen not worth the time - set up like a flea market but they keep yelling at you to come to them - you can't even enjoy looking. Tulum, Akumal, Xcaret and renting a car on Cozumel a must!! What was to be a great relaxing vacation turned into a so so one because of the sale sharks at the resort and airport. I would highly suggest refusing any so called free gifts and if possible book your excursions online before going so you avoid any dealings with the sales staff at the resort or at the airport. Hope this saves you aggravation so you can enjoy your vacation.
Posted by Hockeymom714 on Nov 27, 2011
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4 out of 5
This Resort was a great get away!
Pros:Free breakfast, Close restaurants, Free Internet, Quiet, friendly and helpful staff
Cons:variety of restruants for kids
Got a great deal to go to this resort and it was soooo worth it. Rooms were a little small if you had a family of four... 2 beds are somewhere in between a full and a queen.. We managed to sleep 1 adult and one kids in each bed. There is a huge jacuzzi tub in the room which takes up a bit of space, but the kids where in it everynight. Cove side only has 3 places to eat but it was fine for us, buffet breakfast at Ventanas was awesome, There is also a place where you can get coffe and a muffin for breakfast and at lunch they have sandwiches, paninis and wraps, etc. Mundaca has a buffet lunch, and at the pool during the day you can get snacks, pizza, and burgers. Manduca and the Mexican were the best for dinner, was not crazy about Ventanas for dinner, being from the NY area, nothing beats Italian around here. We ordered room service for breakfast and a late dinner, came within 1/2 hour and was very good. I have nothing but raves about the rest of the resort. Staff was awesome... very attentive. There is no "beach" there is a cove.... hence the name of the resort I guess... my kids did not care... the ocean was VERY rough... you can kayak and snorkle in the cove too. Bring water shoes... it is rocky. Pool is awesome... my kids are 11 and 13 and loved it.... they have games schedule through out the day. There is a little kiddie pool too with a falling bucket of water. We had 1500 in resort credit and used it for excurtions and some spa treatments. The concierge desk booked the whole thing, very helpful. Overall we really had an awesome time here.
Posted by GB136, from Warren, NJ on Apr 14, 2011
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Comment from Hotel Management
Apr 18, 2011
by
Dear GB13663L1I76:
I would like to thank you for choosing Aventura Cove Palace to enjoy a wonderful family vacation in the Riviera Maya. I am glad to know that everyone had a great time with our special activities for children, enjoying our facilities and eating the delightful food at the restaurants.
If you decide to visit us again in the future I would highly recommend you booking our Family suite which is the perfect size for your family to have a more confortable vacation at the aventura Cove Palace. Also you can go to enjoy our facilities at the Aventura Spa Palace which is Adults Only Resort while your children are in the kids club.
I wish you all the best.
Rodrigo Arroyo
5 out of 5
Great Resort
Service was A+ from the moment you walk in the lobby staff are there to great you and take care of all your needs. The resort is divided in two parts one for families and one for adults only.... thats fine for me.. One can sit and relax and read in peace or visit the other section for a noisier atmmosphere with the kids.
The entertaiment was good and the meals were high standard. there are relaxed dinning options with the added benifit that they do enforce a dress code at the ala cart restaurants, so you can eat and enjoy a special meal without having some one in cut offs and no shirt sitting near by.
The pools,fitness facilities and spa are excelent, there is a small lagon for those first attempts at snorkelling or canoeing, but acces to the open sea is limited for those more skilled. so no windsurfing or cats to play with on site.
Room service included provided great snacks and meals on demand and any drink you could want.
The presidential suit was huge, 2 bedrooms and 2300 sq feet of living space plus balconies
Posted by a verified traveler on Apr 4, 2010
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5 out of 5
You've got to be kidding!!!
Stayed from 26 Sept to 11 Oct 2009. It is simply fantastic. I can't imagine what these people are whining about. It's a secure, private resort on 86 acres--no peddlers, no hustlers. The grounds are fabulous, beautifully groomed everywhere. Beautiful pools--love those swim-up bars. Maybe they're complaining about the food--you can't get junk food except at the pools. The eight restaurants are wonderful--they don't have a 2nd class restaurant and the service is exceptional, even when the hotel is full. Rooms are excellent--they all have balconies for private sunbathing with ocean views. I've been to other "all-inclusives" where all they have are cheap drinks and junk food buffets. For those of us who appreciate first class food, drinks and service--this place is a fantasticfind!!!
Posted by a verified traveler on Apr 4, 2010
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1 out of 5
Not what it's advertised
We stayed in the hotel for a week, We got a family room because we are 6.The rooms are so small that we have to put our luggage in the balcony. The only place were a rollover bed can be placed was on the king bed side. we tried to talk to the manager to see if we can upgrade, or have and extra room and after wait an hour and talk to someone who clearly couldn't take any decision we left without any solution. The hotel has only 2 restaurants, the other one is under construction. So your kids only can eat all their meals inside the room or in the restaurant next to the pool. The mexican restaurant, Hacienda, has a dress code that doesn't allow people, even kids, in bermudas. We had and awfull dinner with my oldest daughter crying because of the rudeness of the hotel manager.
It's not worth a penny. We aware, their pics and description is not faithfull.
Posted by a verified traveler on Jul 12, 2009
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1 out of 5
Bad Experience
I was in this hotel a week and we had many problems, the hotel is divived into two parts and the kids only can stay in one part, the rooms are small and the service is slow. And I would say the worst part was the management every time we try to get something solved they were not cooperative I would say the opposite, they make your experience more difficult.
Posted by a verified traveler on Jul 12, 2009
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5 out of 5
Feb 28-Mar6 awesome stay very uncrowded highly recommend
Pros:Free breakfast, Close restaurants, Free Internet, Quiet, authentic mexican food, safe cove for children to swim, not crowded, spa was amazing, !500 resort credit, very friendly staff
The Aventura Cove Mexico hotel was very good nobody there maybe 30-40 guests.
Compaired to the Sirenis olny thing better was the reef outside the Sirenis beach.
However I saw snorkeling lots of Conch, sea cuchumber lots of different colored urchins and a bounty of fish.
Not much coral but no waves to make the snorkling murky.
Food was stellar due to being able to eat at a la carte every night. La Mexicana was amazing authentic cusine.
Beach was hard sand but awesome for families with little kids as no waves and shallow depths in the ocean.
Pool was emaculatly clean and nobody using it made the whole trip awesome. Hotel room was a nice size and house keeping
did a great job every day. In room Jacuzzi was a great touch as was the $1500 resort credit that we used for massages.
Beautiful spa with a variety of great treatments. I would recommend this hotel to all young families.
Posted by DosEquisMIMWtraining, from Mississauga, ON, Canada on Mar 19, 2012
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About the Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes Gratuities and taxes are included.
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
24-hour room service
Activities and facilities/equipment All non-motorized water sports are included.
Water activities
Kayaking
Snorkeling
Land activities
Bicycling
Tennis
Entertainment
Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Not included
Golf green fees
Motorized water sports
Scuba-diving excursions
Spa/beauty facilities and services
Kayaking included
Access to onsite nightclubs included
Taxes included
24-hour room service
Buffet-style meals included
Onsite entertainment and activities included
A la carte dining included
Gratuities included
All meals included
Tennis included
Scuba diving excursions not included
Motorized water sports not included
All available beverages included
Golf green fees not included
Bicycling included
Spa/beauty facilities and services not included
All non-motorized water sports included
Onsite live performances included
Snorkeling included
Property Features
Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 9 restaurants and 2 coffee shops/cafés, as well as a grocery/convenience store. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a swim-up bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, outdoor tennis courts, and a spa tub. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4.5-star Puerto Aventuras property.
577 guestrooms or units
3 levels
9 dining venues
7 bars or lounges
2 coffee shops
Buffet breakfast (free)
Nightclub
Karaoke
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Poolside lounge chairs
Umbrellas for the pool
Conference center
Business facilities
Dry cleaning
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Pool or billiards table
Convenience store
Terrace
Garden
Gift shop
Beauty salon
Newspapers in lobby (free)
Television in lobby
ATM
Bellhop
Elevator
Smoking in designated areas
Swim-up bar
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
Property shuttles: Airport shuttle
Parking: Free valet parking and self parking
Room Amenities
Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive offers 577 accommodations with private spa tubs and laptop-compatible safes. Rooms open to balconies. Beds feature premium bedding. LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, designer toiletries, and hair dryers. This Puerto Aventuras property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Private hot tub
Private balcony
Separate bedroom
Jetted tub
In-room dining (24 hours)
LCD television
Satellite channels
Premium channels
Coffee maker
Luxury bedding
Separate shower and tub
Housekeeping (daily)
Nightly turndown service
Hair dryer
Laptop safe
Bathrobes
Designer toiletries
Iron and ironing board
Desk
Climate control (air conditioning)
Food & Drink
Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
Toro - This restaurant specializes in international cuisine and serves lunch and dinner.
Ciao - This restaurant specializes in Italian cuisine and serves breakfast and dinner.
Le Petit Cochon - This restaurant specializes in French cuisine and serves dinner only.
Los Gallos - This restaurant specializes in Mexican cuisine.
Dive - This poolside bar serves light fare only.
24-hour room service is available.
Nearby Activities
2 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Pilates classes on site
Ziplining on site
Miniature golf on site
Golf lessons on site
Golfing nearby
Fitness classes on site
Basketball on site
Rock climbing on site
Tennis lessons on site
Volleyball on site
Spa Services
Rock Spa has 50 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a steam room.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
Number of treatment rooms 50
Steam room in spa
Minimum age to access spa is 18
Couples treatment rooms
Manicures and pedicures
Body treatments
Facial treatments
Aromatherapy treatments
Hydrotherapy treatments
Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible bathroom
Roll-in shower
Wheelchair-accessible concierge desk
In-room accessibility
Wheelchair-accessible registration desk
Wheelchair accessible (may have limitations)
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at 5:30 AM
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
This property welcomes adults only.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets: USD 150 per pet, per stay
Only dogs and cats are allowed
Maximum 2 per room (weight limit: 40 lbs)
Pets cannot be left unattended
Food and water bowls are available
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. On-site PCR COVID-19 testing is available for a fee. Property requires all guests aged 2 and up receive on-site PCR COVID-19 testing (USD 150 per person, per stay). This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Property does not require health documentation at check-in
Guest accommodation is sealed after cleaning
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Pets cannot be left unattended
Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Caters to adults only
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Contactless check-out is not available
Staff wears personal protective equipment
Protective clothing is not available to guests
Property follows sanitization practices of Safe Travels (WTTC - Global)
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
No cribs (infant beds) available
Onsite COVID-19 testing (PCR) is available
Property confirms they are implementing enhanced cleaning measures
Onsite COVID-19 testing (PCR) is required
Individually-wrapped food options are not available
Debit cards
Minimum age for COVID-19 test requirement: 2
No gap period between guest stays
Fees
Guests will be asked to pay the following charges at the property:
COVID-19 testing fee (PCR screening): USD 150 per person, per stay.
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Airport shuttle fee: USD 90.00 per room (roundtrip)
Pet fee: USD 150 per pet, per stay
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hard Rock Hotel Riviera Maya Adults Solidaridad
Hard Rock Riviera Maya Adults Only
Hard Rock Riviera Maya Adults Only Puerto Aventuras
Hard Rock Hotel Riviera Maya Adults
Hard Rock Hotel Riviera Maya Adults Puerto Aventuras
Hard Rock Hotel Riviera Maya Adults All Inclusive
Hard Rock Hotel Riviera Maya Adults Only All Inclusive
Hard Rock Riviera Maya Adults
Hard Rock Hotel Riviera Maya Adults Only All Inclusive
You should know
Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions
Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive is 1.1 mi away from Puerto Aventuras.
There are 9 onsite restaurants, offering options like international cuisine, a poolside location, and light fare.
This property offers free self parking and valet parking.
Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive is 46.9 mi (67-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.
Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive features 3 outdoor pools.
This property is on a private beach. Don't forget your sunscreen!
Pamper yourself with a day at Rock Spa, where you can enjoy hydrotherapy, aromatherapy, and facials.
Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive offers free buffet breakfast every day from 7:00 AM to 11:00 AM.
Check-in is from 3:00 PM - 5:30 AM.
Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive offers an airport shuttle 24 hours a day, on request, for a charge of USD 90.00 per room, roundtrip.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
