On the beach
You'll find Dolphinaris Riviera Maya Park and Puerto Aventuras Marina within 2 miles (3 km) of this property. Chac Mol Cenote and Ecopark Kantun Chi are also within 3 miles (5 km).
This all-inclusive property features a private beach, a full-service spa, and a nightclub. Enjoy a day at the beach kayaking, or relax with beach umbrellas. Enjoy the 2 outdoor pools and free perks like full breakfast and valet parking.
Jetted tubs, free WiFi
Boasting jetted bathtubs, the 1264 guestrooms also offer free WiFi and balconies. Other amenities include 24-hour room service, premium bedding, and flat-screen TVs with satellite channels.
Dec 6, 2019 by Jan Hundrieser
Hello, Thank you for share your kind comments with us, we are so happy to know we met your expectations. We look forward to welcoming you very soon! Kind regards. Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya.
Sep 22, 2019 by Jan Hundrieser General Manager Hard Rock Hotel Riv
Dear Guest, Thank you so much for sharing your experience with us. We are happy to know you spent such an amazing time at our resort. Be sure we will notify all our rocking band members about your kind words that encourage us to keep on rocking every day! It’s been a pleasure having you here and cannot wait for your next vacation at the Hard Rock Hotel Riviera Maya. Regards,
Aug 17, 2019 by Jan
Thank you for sharing your valuable feedback, it is great to know you had an excellent experience with the Kidz Bop concert and we really appreciate your kind words, it has been great to have you here and look forward to pamper you again in the near future. Kind Regards, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
Jun 11, 2019 by Jan Hundrieser General Manager Hard Rock Hotel Riv
Hello Rossanna, Thank you so much for taking the time to post your review regarding your last stay at Hard Rock Hotel Riviera Maya; I am thrilled to read your kind words about our food offer and entertainment, but especially your remarks on service quality; it makes all the hard work worth it every second. Make sure that our band members will know about your experience. Hope that you choose us again as your traveling destination to keep on the good times and memories full of ROCK!!
Jan 26, 2018 by Jan Hundrieser
Dear rocker! Thanks for being our guest. We're happy you enjoyed your stay overall, although we wish your experience had been perfect. We never want to disappoint a guest, so please accept our apology. Our entire team hopes you will stay with us again as we'd love to ensure your next visit is excellent. Thanks again. Best regards, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Hard Rock Hotel Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. At Hard Rock Hotel Riviera Maya - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 9 restaurants and 2 coffee shops/cafés, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4.5-star Puerto Aventuras property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Hard Rock Hotel Riviera Maya - All Inclusive offers 1264 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Rooms open to balconies. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Puerto Aventuras property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.
Guests are served free full breakfast daily from 7 AM to 11:30 AM.
The Market - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Pizzeto - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Frida - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Ipanema - This restaurant specializes in Brazilian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Zen - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a spa tub, and a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
Rock Spa® has 50 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, and a steam room.
The spa is open daily. Guests under 16 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.
Front desk staff will greet guests on arrival.
Airport transportation is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.