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Hard Rock Hotel Riviera Maya - All Inclusive

4.5 star property
4.5-star beachfront property near Puerto Aventuras Marina

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Photo gallery for Hard Rock Hotel Riviera Maya - All Inclusive

2 outdoor pools
Creator video - submitted by Jet Set with Sarita
Exterior
7 bars/lounges, swim-up bar, poolside bar
Private beach, white sand, beach umbrellas, beach towels

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • All inclusive
  • Spa
  • Pet friendly

Explore the area

View in a map
Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, QROO, 77710
  • Place, Blu Riviera Maya
    ‪5 min drive‬
  • Place, Puerto Aventuras Marina
    ‪7 min drive‬
  • Place, Dolphin Discovery
    ‪7 min drive‬

Room options

View all photos for Room, 1 King Bed, Partial Ocean View (Rock Royalty)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed, Partial Ocean View (Rock Royalty)

  • Partial ocean view
  • 482 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Gold Deluxe King Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Gold Deluxe King Room

8.6 out of 10
Excellent
(8 reviews)
  • Garden view
  • 482 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed (Diamond)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed (Diamond)

  • Garden view
  • 482 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed (Gold, Pure Wellness)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed (Gold, Pure Wellness)

  • Garden view
  • 482 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Double Room, Partial Ocean View (Rock Royalty)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Double Room, Partial Ocean View (Rock Royalty)

  • Partial ocean view
  • 482 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 2 Double Beds (Gold)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 2 Double Beds (Gold)

7.8 out of 10
Good
(23 reviews)
  • Garden view
  • 482 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 2 Double Beds, Partial Ocean View

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 2 Double Beds, Partial Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Partial ocean view
  • 482 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 2 Double Beds (Gold, Pure Wellness)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 2 Double Beds (Gold, Pure Wellness)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 482 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 1 King Bed (Heaven, Rock Royalty)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed (Heaven, Rock Royalty)

  • Garden view
  • 482 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed (Heaven, Gold)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed (Heaven, Gold)

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 482 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed (Heaven, Diamond)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed (Heaven, Diamond)

  • Garden view
  • 482 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Double Beds (Heaven, Gold)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 2 Double Beds (Heaven, Gold)

  • Garden view
  • 482 sq ft
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed (Heaven, Gold, Pure Wellness)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed (Heaven, Gold, Pure Wellness)

  • Garden view
  • 482 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 Bedroom, Terrace (Heaven, Sky)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 Bedroom, Terrace (Heaven, Sky)

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 964 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite (Heaven, Rock, Platinum Rooftop)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Suite (Heaven, Rock, Platinum Rooftop)

  • Ocean view
  • 5166 sq ft
  • Sleeps 4
  • 3 Double Beds
  • Free WiFi

View all photos for Suite, 2 Bedrooms, Oceanfront (Heaven, Rock)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Suite, 2 Bedrooms, Oceanfront (Heaven, Rock)

  • Ocean view
  • 2583 sq ft
  • 1 bedroom
  • Sleeps 4
  • 3 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 1 Bedroom, Terrace (Sky)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 Bedroom, Terrace (Sky)

  • Partial ocean view
  • 964 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Family Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Family Room

  • Garden view
  • 964 sq ft
  • Sleeps 6
  • 3 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 2 Bedrooms, Terrace (Grand Sky)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 2 Bedrooms, Terrace (Grand Sky)

  • Partial ocean view
  • 1928 sq ft
  • Sleeps 6
  • 3 Double Beds
  • Free WiFi

View all photos for Suite, 2 Bedrooms, Oceanfront (Rock, Lounge, Personal Assistant)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Suite, 2 Bedrooms, Oceanfront (Rock, Lounge, Personal Assistant)

  • Ocean view
  • 5166 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 3 Double Beds
  • Free WiFi

View all photos for Suite, 2 Bedrooms, Oceanfront (Rock, Personal Assistant)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Suite, 2 Bedrooms, Oceanfront (Rock, Personal Assistant)

  • Ocean view
  • 2583 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed (Heaven - Swim Up)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed (Heaven - Swim Up)

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 484 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 2 Double Beds

  • Garden view
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 2 Double Beds (Heaven)

Separate tub and shower, jetted tub, rainfall showerhead

Deluxe Room, 2 Double Beds (Heaven)

  • Garden view
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed (Heaven)

Deluxe Room, 1 King Bed (Heaven) | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed (Heaven)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Puerto Aventuras

On the beach.You'll find Puerto Aventuras Marina and Chac Mol Cenote within 3 miles (5 km) of this property. Ecopark Kantun Chi is within 6 miles (10 km) and Xpu-ha Beach is within 9 miles (15 km).

What's nearby

  • Kantenah Lagoon - 8 min walk - 0.5 miles
  • Blu Riviera Maya - 5 min drive - 1.4 miles
  • Puerto Aventuras Golf Club - 6 min drive - 2.2 miles
  • Puerto Aventuras Marina - 7 min drive - 2.5 miles
  • Dolphin Discovery - 7 min drive - 2.7 miles

Getting around

  • Tulum Intl. Airport (TQO) - 81 min drive

Restaurants

  • ‪Las Brisas - ‬11 min drive
  • ‪El Abuelo - ‬10 min drive
  • ‪Bloved Restaurant & Lounge - ‬11 min drive
  • ‪The Market - ‬4 min walk
  • ‪Bamboleo Snack & Grill - ‬11 min drive

About this property

Hard Rock Hotel Riviera Maya - All Inclusive

4.5-star beachfront property near Puerto Aventuras Marina
Hard Rock Hotel Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. At Hard Rock Hotel Riviera Maya - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Puerto Aventuras property.

  • 1264 guestrooms or units
  • 3 levels
  • 9 buildings
  • 9 dining venues
  • 7 bars or lounges
  • 2 coffee shops
  • Meeting rooms
  • 87823 sq ft of conference space
  • 8159 sq m of conference space
  • Built in 2013
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Hard Rock Hotel Riviera Maya - All Inclusive offers 1264 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels.

Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Puerto Aventuras property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

Rock Spa® has 50 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Similar properties

7 bars/lounges, swim-up bar
Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive
Puerto Aventuras
  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.1 out of 5, Very Good, 557 reviews
$338 nightly
The price is $412
May 31 - Jun 1
Total with taxes and fees
Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive

Property amenities

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • Mini golf
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 coffee shops/cafes
  • 7 bars/lounges
  • 9 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Nightclub
  • Pro golf lessons
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Volleyball
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Entertainment

  • Flat-screen TV with premium cable/satellite channels

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 68 per person (roundtrip)
  • Pet fee: USD 150 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

All Inclusive Hard Rock Hotel Riviera Maya
Hard Rock Hotel All Inclusive Riviera Maya
Hard Rock Hotel Maya
Hard Rock Hotel Maya Riviera
Hard Rock Hotel Riviera
Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya All Inclusive
Hard Rock Hotel Riviera Maya All Inclusive Puerto Aventuras
Hard Rock Riviera Maya
Hard Rock Riviera Maya Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras
Hard Rock Hotel Riviera Maya All Inclusive Solidaridad
Hard Rock Hotel Riviera Maya Solidaridad
Hard Rock Riviera Maya Inclus
Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya All Inclusive
Hard Rock Hotel Riviera Maya - All Inclusive Puerto Aventuras

Frequently asked questions

How close is Hard Rock Hotel Riviera Maya - All Inclusive to the airport?

Hard Rock Hotel Riviera Maya - All Inclusive is 23.5 mi (258-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Hard Rock Hotel Riviera Maya - All Inclusive?

As of May 28, 2026, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Riviera Maya - All Inclusive on May 31, 2026 start from $402, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hard Rock Hotel Riviera Maya - All Inclusive have an airport shuttle?

Hard Rock Hotel Riviera Maya - All Inclusive offers an airport shuttle 24 hours a day, for a charge of USD 68 per person, roundtrip.

How close is Hard Rock Hotel Riviera Maya - All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Hard Rock Hotel Riviera Maya - All Inclusive offer free breakfast?

Hard Rock Hotel Riviera Maya - All Inclusive does not offer free breakfast.

Is there a casino at Hard Rock Hotel Riviera Maya - All Inclusive?

No, there is no casino at this property, but Riviera Gran Casino (22-min drive) is nearby.

What time is check-in at Hard Rock Hotel Riviera Maya - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM.

Is there free parking at Hard Rock Hotel Riviera Maya - All Inclusive?

This property offers free self parking and valet parking.

Does Hard Rock Hotel Riviera Maya - All Inclusive have a pool?

Hard Rock Hotel Riviera Maya - All Inclusive features 2 outdoor pools and a children's pool.

Does Hard Rock Hotel Riviera Maya - All Inclusive have a restaurant?

Hard Rock Hotel Riviera Maya - All Inclusive is home to The Market, which features international cuisine.

Does Hard Rock Hotel Riviera Maya - All Inclusive have a spa?

Pamper yourself with a day at Rock Spa®, where you can enjoy body treatments, hydrotherapy, and body wraps.

How close is Hard Rock Hotel Riviera Maya - All Inclusive to downtown Puerto Aventuras?

Hard Rock Hotel Riviera Maya - All Inclusive is 0.9 mi away from Puerto Aventuras.

Hard Rock Hotel Riviera Maya - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 485 out of 1003 reviews
Rating 8 - Good. 220 out of 1003 reviews
Rating 6 - Okay. 131 out of 1003 reviews
Rating 4 - Poor. 83 out of 1003 reviews
Rating 2 - Terrible. 84 out of 1003 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

jaclyn

Food and activities
Stayed 4 nights in Feb 2026

10/10 Excellent

Natalie

Liked: Cleanliness, amenities, property conditions & facilities
Great service, great place to stay!
Stayed 5 nights in Feb 2026

10/10 Excellent

Kory

Liked: Cleanliness, amenities, property conditions & facilities
Awesome!
Stayed 7 nights in Feb 2026

10/10 Excellent

Joel

Stayed 6 nights in Feb 2026

10/10 Excellent

Paul

Stayed 6 nights in Feb 2026

10/10 Excellent

Sara

Stayed 4 nights in Feb 2026

10/10 Excellent

Dan

Liked: Cleanliness, amenities, property conditions & facilities
Grest family fun that didn’t feel to overcrowded
Stayed 4 nights in Feb 2026

8/10 Good

Tay

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stay was very good! There were lots of things to do, it wasn’t very crowed, and the staff were very attentive. The only issue is that the ATM machines wouldn’t give out USD; only pesos were available. Maybe they could ensure it’s refilled more frequently. Otherwise, everything was amazing!
Stayed 3 nights in Feb 2026

10/10 Excellent

Ricardo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was good
Stayed 3 nights in Feb 2026

8/10 Good

Shanthi

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean. They didn’t clean the room one day. Staff were courteous and helpful
Stayed 7 nights in Feb 2026

10/10 Excellent

Romi

Stayed 9 nights in Jan 2026

10/10 Excellent

Karla

Stayed 5 nights in Dec 2025

6/10 Okay

Rubi Lizbeth

Traveled with family and small children, Traveled with group
The room was in okay condition. I didn’t have a blow dryer and the iron I had to iron my clothes was in poor condition. When I called guest services they took 4 hours to bring to me after calling multiple times.
Stayed 3 nights in Dec 2025

2/10 Terrible

Igor

Stayed 5 nights in Dec 2025

10/10 Excellent

Kara

Stayed 4 nights in Dec 2025

6/10 Okay

Adrienne

Traveled with family
The grounds and staff were great. The overall resort needs a major renovation. Cracked walls, peeling paint, issues with in room amenities not working (coffee maker & safe). Bed was comfortable but made loud noise when getting up. If you don't have young children go to a different resort. The walls are so thin we could hear the baby crying next door and kids running and slamming doors at all hours of the early mornings. Definitely not a place for families with older teens or no children.
Stayed 1 night in Jan 2026

8/10 Good

Bethany Mc Kenzie

Traveled with family and small children, Traveled with family
Liked: Cleanliness
The staff were all lovely, facilities and rooms clean. Food was good. Some areas, room included need refresh and updating, but i understand they are slowly renovating. Overall a great experience.
Stayed 5 nights in Jan 2026

10/10 Excellent

Andrea M

Traveled with family
Liked: Cleanliness, staff & service, amenities
The property is clean but needs a renovation, the rooms specifically bathroom looks old and to used.
Stayed 2 nights in Jan 2026

6/10 Okay

Olga

Traveled with family
Liked: Cleanliness, staff & service
The resort was beautiful! The best part were the staff, very friendly and accommodating. The room could use improvement. The door leading to the bathroom and shower was broken and we couldn’t open or close it, after staff fixed it, it only partially closed. The door to the toilet did not close fully either, leading to zero privacy if anyone needed to use the sink. Another issue was the wait time for restaurants, you could not make reservations, and there was usually 1-2 hrs wait time, so it was almost impossible to see any of the shows if you wanted to eat at the restaurant because shows started around 8pm and restaurants opened around 5:30, if you did not come right at opening, you will most likely miss the show. The other issue was access to the loungers at the pool and ocean, all were reserved by 9:30, we tried coming at 8:30 and could not find any, we had to lounge on the sand. About half the loungers were ‘reserved’ but always empty. I thought it was not fair especially since staff did not do anything about it. The ocean was very nice and calm, you can reserve snorkeling mask and watch the fish. Overall beautiful resort and amazing staff.
Stayed 7 nights in Dec 2025

10/10 Excellent

John

Stayed 1 night in Jan 2026

6/10 Okay

Kristie, Chicago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has so many things for kids to do: waterpark, trampolines, pools, activities, etc. We had a great time. The staff is friendly and helpful. However, we booked two rooms together and we were not together. Then the plumbing in our room was very loud. They moved our room after day 3 and gave us 2 massages for lack of sleep. Our next room had loud AC, I think the fan was broken. Wonderful vacation, teens had a blast, but rooms need some work.
Stayed 6 nights in Dec 2025

10/10 Excellent

Kelvin

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2025

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 7 nights in Dec 2025

2/10 Terrible

Julio

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel muito cheio. Não tinha nenhuma cadeira vaga em todas piscinas ou área de praia. A maioria reservada para clientes vip. Para quem reservou sem ser vip e pagou apenas US$1.200 dólares a diária, não sobra nenhum espaço após as 07:00 da manhã. Com certeza não vale a pena, e não voltaria.
Stayed 1 night in Dec 2025

10/10 Excellent

Beatrice

Traveled with partner
Liked: Cleanliness
This property is the best for me so far from the rooms to the pool and the activities and the food as well. I will definitely come back
Stayed 3 nights in Dec 2025

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