Hard Rock Hotel Riviera Maya - All Inclusive

4.5 star property
4.5-star beachfront property near Puerto Aventuras Marina

Choose dates to view prices

Hard Rock Hotel Riviera Maya - All Inclusive

Photo gallery for Hard Rock Hotel Riviera Maya - All Inclusive

2 outdoor pools
Aerial view
Premium bedding, in-room safe, blackout drapes, iron/ironing board
9 restaurants, breakfast, dinner served; international cuisine
2 outdoor pools

Overview of Hard Rock Hotel Riviera Maya - All Inclusive

Reviews
8.0

Very good

Popular amenities

  • Hot TubHot TubHot Tub
  • Pet friendlyPet friendlyPet friendly
  • PoolPoolPool
  • On private beachOn private beachOn private beach
  • SpaSpaSpa
  • Parking includedParking includedParking included

Explore the area

Map
Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, QROO, 77710
  • Popular LocationBlu Riviera Maya16 min walk
  • Popular LocationPuerto Aventuras Marina7 min drive
  • Popular LocationDolphin Discovery8 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)61 min drive

Room options

Deluxe Room, 1 King Bed (Diamond)

  • 482 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, 2 Bedrooms, Oceanfront (Rock Suite, Rooftop Lounge)

  • 5166 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Suite, 2 Bedrooms, Oceanfront (Rock Suite)

  • 2583 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Deluxe Room, 1 King Bed (Gold, Pure Wellness)

  • 482 sq ft
  • Sleeps 2
  • 1 King Bed

Royal Room, 2 Double Beds, Partial Ocean View (Rock Royalty, Personal Assistant)

  • 482 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Royal Room, 1 King Bed (Heaven, Rock Royalty, Pers. Asst.)

  • 482 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Double Beds, Partial Ocean View

  • 482 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 2 Double Beds (Gold)

  • 482 sq ft
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 2 Double Beds (Gold, Pure Wellness)

  • 482 sq ft
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 2 Double Beds (Heaven, Gold)

  • 482 sq ft
  • Sleeps 3
  • 2 Double Beds

Deluxe Room, 1 King Bed (Heaven, Gold)

  • 482 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed (Heaven, Diamond)

  • 482 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed (Heaven - Swim Up)

  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed (Heaven, Gold, Pure Wellness)

  • 482 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, Oceanfront (Heaven, Rock Suite)

  • 2583 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Suite (Heaven, Rock Suite Platinum)

  • 5166 sq ft
  • Ocean view
  • Sleeps 4
  • 2 King Beds

Deluxe Room (Heaven, Sky Terrace)

  • 964 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed (Gold)

  • 482 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Room (Grand Sky Terrace)

  • 1928 sq ft
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Royal Room, 1 King Bed, Partial Ocean View (Rock Royalty, Personal Assistant)

  • 482 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Room (Sky Terrace)

  • 964 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Family Room

  • 964 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Similar properties

About the neighborhood

Puerto Aventuras

On the beach.You'll find Puerto Aventuras Marina and Chac Mol Cenote within 3 miles (5 km) of this property. Ecopark Kantun Chi is within 6 miles (10 km) and Xpu-ha Beach is within 9 miles (15 km).

What's nearby

  • Blu Riviera Maya - 16 min walk
  • Puerto Aventuras Golf Club - 6 min drive
  • Puerto Aventuras Marina - 7 min drive
  • Dolphin Discovery - 8 min drive
  • Chac Mol Cenote - 12 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 62 min drive

Restaurants

  • The Market - 10 min walk
  • El Abuelo - 9 min drive
  • Toro Steak House - 8 min walk
  • Restaurante Ipanema - 7 min walk
  • Bamboleo Snack & Grill - 9 min drive

About this property

Hard Rock Hotel Riviera Maya - All Inclusive

4.5-star beachfront property near Puerto Aventuras Marina
Hard Rock Hotel Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. At Hard Rock Hotel Riviera Maya - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Puerto Aventuras property.

  • 1264 guestrooms or units
  • 3 levels
  • 9 buildings
  • 9 dining venues
  • 7 bars or lounges
  • 2 coffee shops
  • Meeting rooms
  • 87823 sq ft of conference space
  • 8159 sq m of conference space
  • Built in 2013
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Hard Rock Hotel Riviera Maya - All Inclusive offers 1264 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels.

Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Puerto Aventuras property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

Rock Spa® has 50 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Portuguese, Spanish

Property amenities

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • Mini golf
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 coffee shops/cafes
  • 7 bars/lounges
  • 9 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18 holes of golf
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Gym
  • Kayaking
  • Mini golf
  • Nightclub
  • Pro golf lessons
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • TV in common areas
  • Volleyball

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Entertainment

  • Flat-screen TV with premium satellite channels

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels

Outdoor space

  • Balcony

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 68 per person (roundtrip)
  • Pet fee: USD 150 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

All Inclusive Hard Rock Hotel Riviera Maya
Hard Rock Hotel All Inclusive Riviera Maya
Hard Rock Hotel Maya
Hard Rock Hotel Maya Riviera
Hard Rock Hotel Riviera
Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya All Inclusive
Hard Rock Hotel Riviera Maya All Inclusive Puerto Aventuras
Hard Rock Riviera Maya
Hard Rock Riviera Maya Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras
Hard Rock Hotel Riviera Maya All Inclusive Solidaridad
Hard Rock Hotel Riviera Maya Solidaridad
Hard Rock Riviera Maya Inclus
Hard Rock Hotel Riviera Maya All Inclusive
Hard Rock Hotel Riviera Maya - All Inclusive Puerto Aventuras

Frequently asked questions

How close is Hard Rock Hotel Riviera Maya - All Inclusive to the airport?

Hard Rock Hotel Riviera Maya - All Inclusive is 23.2 mi (257-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Hard Rock Hotel Riviera Maya - All Inclusive?

As of Apr 18, 2024, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Riviera Maya - All Inclusive on Apr 19, 2024 start from $430.89, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hard Rock Hotel Riviera Maya - All Inclusive have an airport shuttle?

Hard Rock Hotel Riviera Maya - All Inclusive offers an airport shuttle 24 hours a day, for a charge of USD 68 per person, roundtrip.

How close is Hard Rock Hotel Riviera Maya - All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Hard Rock Hotel Riviera Maya - All Inclusive offer free breakfast?

Hard Rock Hotel Riviera Maya - All Inclusive does not offer free breakfast.

Is there a casino at Hard Rock Hotel Riviera Maya - All Inclusive?

No, there is no casino at this property, but Riviera Gran Casino (21-min drive) is nearby.

What time is check-in at Hard Rock Hotel Riviera Maya - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM.

Is there free parking at Hard Rock Hotel Riviera Maya - All Inclusive?

This property offers free self parking and valet parking.

Does Hard Rock Hotel Riviera Maya - All Inclusive have a pool?

Hard Rock Hotel Riviera Maya - All Inclusive features 2 outdoor pools and a children's pool.

Does Hard Rock Hotel Riviera Maya - All Inclusive have a restaurant?

Hard Rock Hotel Riviera Maya - All Inclusive is home to The Market, which features international cuisine.

Does Hard Rock Hotel Riviera Maya - All Inclusive have a spa?

Pamper yourself with a day at Rock Spa®, where you can enjoy mani/pedis, body treatments, and hydrotherapy.

How close is Hard Rock Hotel Riviera Maya - All Inclusive to downtown Puerto Aventuras?

Hard Rock Hotel Riviera Maya - All Inclusive is 1.1 mi away from Puerto Aventuras.

Hard Rock Hotel Riviera Maya - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 484 out of 1002 reviews" "
Rating 8 - Good. 241 out of 1002 reviews" "
Rating 6 - Okay. 111 out of 1002 reviews" "
Rating 4 - Poor. 91 out of 1002 reviews" "
Rating 2 - Terrible. 75 out of 1002 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Nadine

Stayed 7 nights in Jan 2024

6/10 Okay

Diane

Traveled with family and small children, Traveled with family
Disliked: Amenities, property conditions & facilities
Nothing exceptional. Very dated property. Food below average. Wish we had stayed elsewhere.
Stayed 5 nights in Jan 2024

2/10 Terrible

Mary

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

8/10 Good

Arenda Culver

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay with the family.
Stayed 4 nights in Dec 2023

4/10 Poor

Jamie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I like is the girls from kids club! Service terrible! They were not taking reservations for restaurants! They didn’t have good food! The only restaurant we can eat was The market! You ask for something and they always tell you that they don’t have no more! For room supplies we have to wait for more than two hours to get it and sometimes they forgot! Room an halls very duty !
Stayed 4 nights in Dec 2023

4/10 Poor

Kristy, arlington

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms are small and outdated. The pool towels are stained and smelly. The food is extremely bland and they clearly use low quality ingredients and add a lot of water to things to extend the portions. Our room had many issues that never got fixed - broken furniture, water leak, and noisy pipes. The overpriced mani/pedi I got was nothing more than a $130 polish change. The lobby is so cold you need a jacket. The restaurants are impossible to book - they must be made day-of beginning at 12am. The guest reps are so very nice but do little to offset these inconveniences. They make many promises that they will try, but they never follow up. They will, however, pester you to sit through their marketing campaign, including unsolicited wake up calls to invite you to attend. Every. Single. Morning. The water park is fun but outdated and much smaller than it looks online. Overall, this is way overrated, even at “good”.
Stayed 5 nights in Dec 2023

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just outstanding especially the coffee shops and the service
Stayed 6 nights in Dec 2023

6/10 Okay

Kadie

Traveled with family and small children
Liked: Amenities
We've stayed at the resort twice before and had a great experiences. Our most recent visit was very disappointing, as the service, dining, food quality, and cleanliness were all problematic. 1) Service. We booked 8 hotel rooms for our extended family. We called the hotel for months to ensure we could have adjoining rooms. Getting in touch with anyone was difficult - nearly every time we were disconnected on the phone or transferred to someone who couldn't help us. As a result, our rooms were scattered across the property. 2) Dining. Hard Rock doesn't allow advanced reservations, which makes it challenging for a large group. Once we checked in, we were told the system wouldn't allow even the concierge to book more than a day in advance. Instead, they told us to set an alarm for midnight every night. Unfortunately, even then spaces weren't guaranteed. On more than one occasion, all the reservations were already gone by midnight, which suggests there is a way to pre-book. 3) Food Quality. This was the biggest disappointment. Buffets were typically the only option (see above) and would be picked over just an hour into service and not replenished. Poolside options were exclusively fried foods - the salad options listed were never actually there. 4) Cleanliness. One of the rooms had not been cleaned from the previous guest. The toiletries were used, the room smelled, and the bathtub, hot tub, and floor were visibly dirty. Housekeeping didn't refresh rooms daily.

10/10 Excellent

Santosh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

2/10 Terrible

Aanchal

Stayed 6 nights in Dec 2023