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4.8 out of 5

"The property was clean and well kept. The extra for the Excellence Club was not worth it we not allowed early check in like they said and we were only ... " More

By a verified traveler on Fri 16 Apr 2021

Hotel Description

5-star beachfront property near Puerto Morelos Town Square

Beachside getaway

You'll be within half a mile (1 km) of Puerto Morelos Beach and 2 miles (3 km) of Crococun Zoo with a stay here. Puerto Morelos Town Square and Ojo de Agua Beach are also within 3 miles (5 km).

All-inclusive

This all-inclusive property features a private beach, a full-service spa, and 10 restaurants. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the 6 outdoor pools and free perks like buffet breakfast and free self parking.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 440 guestrooms also offer free WiFi and free minibar items. Other amenities include pillowtop beds, living rooms, and flat-screen TVs with satellite channels.

Junior Suite Spa or Pool View + Free On-Site Covid-19 Test

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$433* Per night/room Jun 19 - Jun 20

Junior Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Club Junior Suite Pool View + Free On-Site Covid-19 Test

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Swim-Up Suite Spa or Pool View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Excellence Club Junior Suite Ocean Front + Free On-Site Covid-19 Test

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Club Honeymoon Suite Ocean Front + Free On-Site Covid-19 Test

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Riviera Cancun - Adults Only - All Inclusive ratings based on 32 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Excellence Riviera Cancun - Adults Only - All Inclusive

Everyone (14) Couples (13) Family (5)
4 out of 5
The property was clean and well kept. The extra for the Excellence Club was not worth it we not allowed early check in like they said and we were only a hour early. Also couldn’t make reservations for the Japanese restaurant two days in advance.

Posted by on Apr 16, 2021

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Comment from Hotel Management

Apr 16, 2021 by The Excellence Collection

Thank you for choosing Excellence RIviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. We are passionate about paying attention to detail since our main goal is to provide high standards of cleanliness and hygiene, Nevertheless, we appreciate your feedback which serves us to review our service and implement necessary improvements. Our commitment is to make every guest experience, as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5 out of 5
We walked the beach in both directions and found theirs to be by far the cleanest. Even with reduced staf

Posted by on Feb 16, 2021

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Comment from Hotel Management

Feb 17, 2021 by The Excellence Collection

First of all, allow us to thank you for choosing Excellence Riviera Cancun for your Caribbean holidays. We thank you for your remarks on those positive aspects of your stay with us. We know the hotel staff will be happy to receive your compliments. In addition, given your feedback regarding the beach, seaweed is a natural occurrence along all coastal destinations. In spite of this fact our valued staff performs proactive maintenance to keep our beach immaculate. Greetings from The Excellence Collection.

5 out of 5
We returned to the US from our trip just a few days ago, and if I could go back tomorrow, I wouldn't waste a moments thought. My wife and I have been to ERC multiple times through these last few years, and decided to return again to celebrate our 25th wedding anniversary. Like some, we've been reluctant to travel since early last year and admittedly we were nervous about this trip. All I can say is, judging by what we observed and what we experienced, we made the right choice in going. Yes, some things were different from our last time there. They're still working their way through some of last season's hurricane damage, which appeared to reduce some of the dining options. The restaurant above the pool bar was destroyed, which has changed some of the breakfast and lunch options. CoVid has affected how breakfast was served, as it is no longer a self-serve breakfast/lunch buffet. The reduction in overall travel appears to have reduced some menu and drink options. BUT... the food and drink were still plentiful and expertly prepared. Our dinners were still high quality and delicious. We were catered to and pampered by everyone we encountered, whether it was our favorite bar servers Antonio and Amele, to the waiters in the restaurant, Amir and Mario. The Guest Relations staff was incredible. Fatima Young, went out of her way to ensure our anniversary trip was a memorable one, and really took care of us. I can not thank her enough. Other staff members helped guide us

Posted by on Feb 11, 2021

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Comment from Hotel Management

Feb 11, 2021 by The Excellence Collection

Thank you for choosing Excellence Riviera Cancun once again as the host of your Caribbean 25th anniversary holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5 out of 5

Posted by on Dec 10, 2020

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Comment from Hotel Management

Jan 21, 2021 by The Excellence Collection

Allow us to thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

4 out of 5
The property was beautiful and the staff was great. Especially Daniela, Alberto and Benito. The Activities were fun! The food was very bland. I can't say it was bad but I can't say it was extremely good either. Just something to eat.

Posted by on Feb 19, 2020

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4 out of 5

Posted by on Jan 13, 2020

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5 out of 5
My fourth time here. The entire staff is not only professional, but always quick to say hello. I've observed staff do whatever they can to help people out. The property is kept in immaculate condition. The food preparation has been excellent. The buffet for breakfast, and lunch, is now called The Kitchen Table. It was closed for several months to be remodeled. They did a great job. It looks great, and the layout seems to be well thought out. Since we were there for the opening day, the staff seemed a little slow, maybe not sure how to work very efficiently, but I suspect that they will get their act together. No reservations needed for dinner. That's much nicer than several other resorts that we've been to in the past year.

Posted by on Dec 19, 2019

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5 out of 5
The entertainment was terrific - and the facilities were just beautiful

Posted by on Dec 15, 2019

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5 out of 5
My stay here was wonderful. I always had whatever I needed, the staff was friendly, no wait for restaurants. The spa was wonderful too. The only issue I had was trouble getting service while on the beach. The same server was down there each time and would skip me when doing the rounds. I was tipping, so the only thing I can think of is that he was uncomfortable with me as a female traveling alone. But even that wasn't a big deal - it wasn't a far trip to go get stuff myself. Everywhere else the service was very fast and friendly.

Posted by , from MN on Dec 15, 2019

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5 out of 5
Great location and not too far from the hotel. Rooms were nice.

Posted by on Nov 25, 2019

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About the Excellence Riviera Cancun - Adults Only - All Inclusive

Location Carr. Federal 307 Chet-Pto. Juarez, Puerto Morelos, QROO 77580

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Miniature golf
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Sailing included
  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Soccer (football) included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Bicycling included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Miniature golf not included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Sailboats not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All meals included
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and drinks at companion properties included
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Theme parties included
  • Snorkeling included

Property Features

Excellence Riviera Cancun - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply step outside to unwind on the property's beach. At Excellence Riviera Cancun - Adults Only - All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 11 bars/lounges, a beach bar, and a swim-up bar. Public spaces have free WiFi. This all-inclusive property also offers an outdoor tennis court, a 24-hour fitness center, and a spa tub. Self parking is free. This 5-star Puerto Morelos property is smoke free.

  • 440 guestrooms or units
  • 4 levels
  • 9 buildings
  • 10 dining venues
  • 11 bars or lounges
  • 104410 sq ft of conference space
  • 9700 sq m of conference space
  • Built in 2004
  • Buffet breakfast (free)
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Cabanas by the pool (free)
  • Business facilities
  • Conference space
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (22.9 km / 14.2 mi)
  • Parking: Free self parking

Room Amenities

Excellence Riviera Cancun - Adults Only - All Inclusive offers 440 accommodations with free minibar items and minibars. Accommodations offer separate living rooms. Pillowtop beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes along with free international calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Living room
  • Pillowtop beds
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • International calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Toothbrush and toothpaste

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

The Kitchen Table - This buffet restaurant specializes in international cuisine and serves breakfast and lunch.

Agave - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Spice - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Chez Isabelle - This restaurant specializes in French cuisine and serves dinner only. Open daily.

Basmati - This restaurant specializes in Indian cuisine and serves dinner only. Open daily.

24-hour room service is available.

Nearby Activities

6 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a private beach, an outdoor tennis court, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Fitness classes on site
  • Sailing on site
  • Hiking/biking trails on site
  • Bicycle rentals on site
  • Tennis lessons on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Yoga classes/instruction on site

Spa Services

MIILE SPA has 14 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, and Turkish bath/hammam.

Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 14
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Hot springs/mineral springs in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

No shows require payment in full, including taxes and service fee.

Guests with service animals should contact this property in advance.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Security system
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • LGBTQ friendly
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • No gap period between guest stays

Hotel Names

  • Excellence Riviera Cancun Adults Only Puerto Morelos
  • Excellence Riviera Cancun Adults All Inclusive Puerto Morelos
  • Excellence Riviera Cancun Adults Puerto Morelos
  • Excellence Riviera Cancun Adults
  • Excellence Riviera Cancun Adults Only All Inclusive
  • Excellence Riviera Cancun Adults All Inclusive
  • Excellence Riviera Cancun Adu

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.