Enter dates to see availability

4.7 out of 5

"My wife and I celebrated our honeymoon here almost 7 years ago. We've been back two other times and looking forward to returning this October. When th ... " More

By a verified traveler on Fri 17 Aug 2018

Hotel Description

5-star beachfront property with 6 outdoor pools

Beachfront retreat

Within 3 miles (5 km) of this Puerto Morelos property, you'll find Crococun Zoo and Ojo de Agua Beach. Puerto Morelos Town Square and San Jose Catholic Parish are also within 3 miles (5 km).

All-inclusive

This all-inclusive property features a private beach, a full-service spa, and 10 restaurants. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free valet parking. Enjoy the 6 outdoor pools and free buffet breakfast each morning.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 440 guestrooms also offer free WiFi and free minibar items. Other amenities include furnished balconies or patios, pillowtop beds, and flat-screen TVs with satellite channels.

Junior Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Swim-Up Suite Spa or Pool View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Excellence Club Junior Swim-Up Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Club Junior Suite Ocean Front

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Club Honeymoon Suite Ocean Front

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Spa or Pool View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Excellence Riviera Cancun - Adults Only - All Inclusive ratings based on 305 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Excellence Riviera Cancun - Adults Only - All Inclusive

Everyone (25) Couples (14) Family (4)
5 out of 5
Absolutely amazing in every way!!!! We will be back!!!

Posted by on Jun 30, 2019

Was this review helpful to you?
4 out of 5
Beautiful place, but newer is always better. Excellent service from check in to checking out, very friendly and courteous staff, always aiming to please. The only thing that wasn't pleasing to us was the food, into simple foods, not much for the gourmet style but most people would be pleased with the food style. But the people and resort was great.

Posted by on Jun 30, 2019

Was this review helpful to you?
5 out of 5
I liked everything, staff, property, activities, restaurants, and 24/7 room service.

Posted by on Jun 27, 2019

Was this review helpful to you?
5 out of 5
We loved the staff. They were so happy to be there and to serve us. The entertainment staff especially was really good to us. Merik was incredible and so was Gio. They talked to us so often and we felt so welcomed

Posted by , from Charlotte, NC on Jun 9, 2019

Was this review helpful to you?
5 out of 5
All the staff are extremely helpful and friendly. The resort is beautiful and the food is delicious. The only downside was that the seaweed was so bad we couldn’t get in the ocean but that is not the resort’s fault. They are doing all they can.

Posted by on Jun 6, 2019

Was this review helpful to you?
5 out of 5
This was our 7th time at this resort because everything that we like is here, the staff, food, entertainment are great. Property is paradise and we are looking forward to our 8th stay.

Posted by on Jun 5, 2019

Was this review helpful to you?
4 out of 5

Posted by on May 31, 2019

Was this review helpful to you?
5 out of 5
Service was outstanding and no doubt what makes this resort successful and amazing as a result will bring people back. Only regret is that we only booked 6 days and would definitely stay much longer next time around.

Posted by on May 27, 2019

Was this review helpful to you?
5 out of 5

Posted by on Apr 2, 2019

Was this review helpful to you?
5 out of 5

Posted by on Mar 2, 2019

Was this review helpful to you?

About the Excellence Riviera Cancun - Adults Only - All Inclusive

Location Carr. Federal 307 Chet-Pto. Juarez, Puerto Morelos, QROO 77580

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Miniature golf
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Surcharge for bottled wine
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Sailing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Bicycling included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Miniature golf not included
  • Yoga classes/lessons included
  • Sailboats not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and drinks at companion properties included
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included
  • Theme parties included
  • Snorkeling included

Property Features

Excellence Riviera Cancun - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply step outside to unwind on the property's beach. At Excellence Riviera Cancun - Adults Only - All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 10 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 11 bars/lounges, a beach bar, and a swim-up bar. Public spaces have free WiFi. This all-inclusive property also offers an outdoor pool, an outdoor tennis court, and a 24-hour fitness center. Valet parking is free. This 5-star Puerto Morelos property is smoke free.

  • 440 guestrooms or units
  • 4 levels
  • 9 buildings
  • 10 dining venues
  • 11 bars or lounges
  • 104410 sq ft of conference space
  • 9700 sq m of conference space
  • Built in 2004
  • Buffet breakfast (free)
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Coffee shop
  • Terrace on the roof
  • Cabanas by the pool (free)
  • Business facilities
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (22.9 km / 14.2 mi)
  • Parking: Free valet parking

Room Amenities

Excellence Riviera Cancun - Adults Only - All Inclusive offers 440 air-conditioned accommodations with DVD players and free minibar items. Rooms open to furnished balconies or patios. Accommodations offer separate living rooms. Pillowtop beds feature premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Living room
  • Pillowtop beds
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • DVD player
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • International calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

Toscana - This restaurant specializes in Italian cuisine and serves dinner only.

Agave - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Spice - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Chez Isabelle - This restaurant specializes in French cuisine and serves dinner only. Open daily.

Basmati - This restaurant specializes in Indian cuisine and serves dinner only. Open daily.

24-hour room service is available.

Nearby Activities

A private beach and an outdoor tennis court are featured at the property. 6 outdoor swimming pools are on site along with an outdoor pool. Other recreational amenities include a spa tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Fitness classes on site
  • Sailing on site
  • Hiking/biking trails on site
  • Bicycle rentals on site
  • Tennis lessons on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Yoga classes/instruction on site

Spa Services

MIILE SPA has 14 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, and Turkish bath/hammam.

Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 14
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Hot springs/mineral springs in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

No shows require payment in full, including taxes and service fee. For more details, please contact the property using the information on the reservation confirmation received after booking.

Guests with service animals should contact this property in advance. Please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only

Hotel Names

  • Excellence Riviera Cancun Adults Only Puerto Morelos
  • Excellence Riviera Cancun Adults All Inclusive Puerto Morelos
  • Excellence Riviera Cancun Adults Puerto Morelos
  • Excellence Riviera Cancun Adults
  • Excellence Riviera Cancun Adults Only All Inclusive
  • Excellence Riviera Cancun Adults All Inclusive
  • Excellence Riviera Cancun Adu

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Anniversary or Honeymoon Offer

Book a stay in any room or rate category for travel on your wedding anniversary or honeymoon and receive a welcome letter, in-room fruit basket and rose petals upon arrival, 1 bottle of sparkling wine,1 romantic dinner at the restaurant, turndown service, sparkling wine in-room breakfast (once per stay), 15% discount on non-wedding photo services, and 15% discount on all spa treatments.


Full details provided at check-in. Guest must request anniversary or honeymoon offer at time of booking and must present a copy of the wedding certificate at time of check-in. Spa appointment may be required. Guest must provide voucher at time of service. Taxes and gratuity may not be included. Anniversary offer: valid 7 days before or 7 days after your anniversary date.

Honeymoon Offer: valid for 3 months after your wedding date. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Complimentary Wedding Offer


Book a qualifying stay and receive a complimentary Excellence Wedding Package. The package includes the following: minister or judge services; 1 on-site wedding coordinator; 1 wedding gazebo overlooking the beach; ceremony decorations with chairs and high tables; bouquet; boutonnière; 1 wedding cake for 10 guests; sparkling wine toast after wedding ceremony; ironing and preparation of wedding attire for wedding couple; complimentary suite for wedding couple the night before the wedding (subject to availability); preferential location of room accommodation in reserved room category; late check-out for wedding couple (subject to availability and upon request); 5 digital color photo prints; and 15% discount on all spa treatments.


This package is complimentary when booking an Excellence Club Jr Suite OCF category or higher, for a minimum of 7 nights, or with a bridal party of minimum 5 rooms of any category for 7 nights. This package cannot be combined with the Excellence Honeymoon complimentary package. Guest list should be provided at the time of redemption. Package suitable for up to 10 guests lodged at the hotel. Fees for all services will be charged for each additional guest. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.