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4.0 out of 5

"One of the beds mattresses and pillows smell like death even after they came in and change the sheets so they need to replace some pillows " More

By a verified traveler on Mon 03 Sep 2018

Hotel Description

4-star beachfront property with 4 outdoor pools

Beachside getaway

Within 3 miles (5 km) of this Puerto Morelos property, you'll find Crococun Zoo and Ojo de Agua Beach. Puerto Morelos Town Square and San Jose Catholic Parish are also within 3 miles (5 km).

All-inclusive

This all-inclusive property features a private beach, a full-service spa, and 9 restaurants. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.

Free Internet, balconies

The 591 guestrooms offer free WiFi and free wired Internet, LCD TVs with satellite channels, and free minibar items. Furnished balconies, room service, and premium bedding are also available.

Junior Suite, Balcony, Garden View

Bed Count 2 Full Beds Maximum Occupancy 5 Max
$123* Per night/room Aug 20 - Aug 21

Privilege Junior Suite Ocean View

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Privilege Junior Suite Garden Jetted Tub

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Daisy Junior Suite Familiar

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Junior Suite, Balcony, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Daisy Junior Suite Familiar Sea View

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Ocean Coral & Turquesa - All Inclusive ratings based on 126 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Ocean Coral & Turquesa - All Inclusive

Everyone (39) Couples (4) Family (11)
3 out of 5

Posted by on Aug 14, 2019

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Comment from Hotel Management

Aug 16, 2019 by asist dir

Thank you for the score, although without a comment it is not possible to understand your evaluation. Warm regards Ocean Coral and Turquesa

2 out of 5
The poop is crowded. Aggressive soliciting at the reception area. Unexpected fee when checking in.

Posted by on Aug 10, 2019

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Comment from Hotel Management

Aug 13, 2019 by Oliver Palomo

Hello, sorry for this issues, we want to know if you report this to the guest service people

4 out of 5
Faraway from the airport, but in general is a good hotel yo be with the family .

Posted by on Jul 29, 2019

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Comment from Hotel Management

Jul 29, 2019 by asist dir

thank you for your comments

1 out of 5
Needing drinks you have to hunt somebody down.. Jacuzzi they don’t have one they have one but it’s in the spa section and you have to pay extra to use it and it doesn’t even work.. Pools close early... Foods OK.. Check in time was horribly long wait like an hour and a half Wait

Posted by on Jul 26, 2019

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Comment from Hotel Management

Jul 29, 2019 by Oliver Palomo

hi, sorry for this issues you present in our hotel, unfortunately like you mention we don't have a jacuzzi and we never offer something like that as well the reason have extra cost the jacuzzi in the spa is because this place is a external company. In case for drinks sorry for recieve this comment about no budy help you, i pass the information to our manager from food and beverages

5 out of 5
Advice best for family with kid's. Best v.i.p services. There is so much for everyone. The food is amazing and drinks. The best of all is bar pool and entertainment. Worth every penny. Dont look further. If you want to be spoiled book here. 5 stars .

Posted by , from Austin TX on Jul 26, 2019

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Comment from Hotel Management

Jul 26, 2019 by asist dir

thank you for your comments!

3 out of 5
I like the kids pool, the music, the open areas and the rooms. What I didn't like was reception service. It took almos 50 minutes to check in, only one person at the front desk. Almost an hour to check out, again, only one person in front desk. This should be unacceptable when is high season during summer.

Posted by on Jul 12, 2019

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Comment from Hotel Management

Jul 15, 2019 by asist dir

thank you for your comments, we are going to pass to the involve areas.

3 out of 5
Staff was not friendly, nor well with accommodating larger parties at restaurants and the food was not that good.. Route66 restaurant was by far the worse, very dry everything brisket, burgers, even the chicken. The seaweed is also another issue there but, that goes beyond their control but don’t expect to be able to swim at the beach there, you’ll need to go on an excursion to even be able to touch the water. Seaweed also makes the resort smell not the greatest. Gift shop was also super over priced as to be expected again. The pool and rooms were very clean and housekeeping did a great job as well as the bartenders but that is about it. Check in process was very unorganized and took forever because it was so unorganized. Staff also isn’t too well with English but that’s to be expected being in a Spanish speaking country.

Posted by on Jul 7, 2019

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Comment from Hotel Management

Jul 10, 2019 by asist dir

thank you for your comments, and we lament to read that some aspect where not good for you, we are passing the information to all the involve departments. from the other side, the mother nature it is not under our control, but every day we make our best with people and machines for clean the beach from the seaweed.

3 out of 5
I paid for ocean view and got tree view instead of ocean view.. the food was good

Posted by on Jun 30, 2019

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Comment from Hotel Management

Jul 2, 2019 by Oliver Palomo

Sorry about that, but in our hotel we have differents kind of views, the ocean view (this is parcial view at the ocean) and the Ocean front (this kind of views is only for the master suites and royal master suites)

4 out of 5
Staff was very friendly and accommodating. Beautiful pools and wonderful room. Had dinner at Blue Moon the last night and it was outstanding.

Posted by , from Dallas, TX on Jun 29, 2019

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Comment from Hotel Management

Jun 29, 2019 by Oliver Palomo

Thanks for all this good comments, we pass the infomation to our co-workers

5 out of 5
El servicio de cada uno de los empleados fue de calidad. Sin duda alguna regresamos al Ocean Coral

Posted by on Jun 16, 2019

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Comment from Hotel Management

Jun 19, 2019 by asist dir

gracias por sus comentarios

About the Ocean Coral & Turquesa - All Inclusive

Location Super manzana 12, Lote 1-05, Puerto Morelos, QROO 77580

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities

  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Water fitness

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Windsurfing equipment
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Taxes included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Tennis included
  • Laundry/dry cleaning services not included
  • Volleyball included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Windsurfing equipment not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Food and beverage restrictions apply
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Room service during certain hours
  • Onsite live performances included
  • Theme parties included

Property Features

Ocean Coral & Turquesa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Ocean Coral & Turquesa - All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Limited free parking is available on a first-come, first-served basis. This 4-star Puerto Morelos property is smoke free.

  • 591 guestrooms or units
  • 3 levels
  • 21 buildings
  • 9 dining venues
  • 5 bars or lounges
  • Built in 2008
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (23.4 km / 14.5 mi)
  • Property shuttles: Shopping center shuttle
  • Parking: Free self parking

Room Amenities

Ocean Coral & Turquesa - All Inclusive offers 591 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and laptop-compatible safes. Rooms open to furnished balconies. Beds feature premium bedding. 32-inch LCD televisions come with satellite channels and pay movies. Bathrooms include shower/tub combinations and hair dryers. This Puerto Morelos property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony (furnished)
  • Stocked minibar (free)
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Blue Moon - This fine-dining restaurant serves dinner only.

Route 66 - This restaurant specializes in American cuisine and serves dinner only.

Ritratto D Italia - This restaurant specializes in Italian cuisine and serves dinner only.

Los Girasoles - This restaurant specializes in Mexican cuisine and serves dinner only.

Room service (during limited hours) is available.

Nearby Activities

A private beach and outdoor tennis courts are featured at the property. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Snorkeling on site
  • Golfing nearby
  • Parasailing nearby
  • Fitness classes on site
  • Basketball on site
  • Volleyball on site
  • Beach volleyball on site
  • Golf lessons available nearby
  • Kayaking on site
  • Scuba diving nearby

Spa Services

Despacio Spa has 6 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and thalassotherapy.

  • Number of treatment rooms 6
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Steam room in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 5:30 AM
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 24.18 per night

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: MXN 800 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ocean Coral
  • Ocean Coral All Inclusive
  • Ocean Coral All Inclusive Puerto Morelos
  • Ocean Coral Puerto Morelos
  • Ocean Coral & Turquesa Hotel Puerto Morelos
  • Ocean Coral & Turquesa Riviera Maya, Mexico - Puerto Morelos
  • Ocean Coral Turquesa All Inclusive Puerto Morelos
  • Ocean Coral Turquesa Puerto Morelos
  • Ocean Coral Turquesa
  • Ocean Coral And Turquesa

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Green / Sustainable Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.