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Ocean Coral & Turquesa - All Inclusive

4.5-star property
Super manzana 12, Lote 1-05, Puerto Morelos, QROO 1-855-201-7819

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4.1 out of 5
Very good!
See all 43 Travelocity Reviews

"This was my second time at Ocean Coral and i loved it both times. The resort is clean, friendly staff, beautiful views, variety of restaurants. Will d ... " More

By a verified traveler on Thu 27 Feb 2020

Points Of Interest

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Hotel Description

4.5-star beachfront property near Puerto Morelos Town Square

Beachfront retreat

You'll find Petempich Bay and Crococun Zoo within 2 miles (3 km) of this property. Puerto Morelos Town Square and Ojo de Agua Beach are also within 3 miles (5 km).

All-inclusive

A full-service spa, 9 restaurants, and 4 outdoor pools are all featured at this smoke-free property. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus.

Free Internet, balconies

The 591 guestrooms offer free WiFi and free wired Internet, LCD TVs with satellite channels, and free minibar items. Furnished balconies, room service, and premium bedding are also available.

Privilege Junior Suite Ocean View

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Junior Suite, Balcony, Garden View

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Privilege Junior Suite Garden Jetted Tub

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Daisy Junior Suite Familiar

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Junior Suite, Balcony, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Daisy Junior Suite Familiar Sea View

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Ocean Coral & Turquesa - All Inclusive ratings based on 43 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Ocean Coral & Turquesa - All Inclusive

Everyone (22) Couples (7) Family (15)
5 out of 5

Posted by on Mar 13, 2021

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Comment from Hotel Management

Mar 24, 2021 by Guest Service Supervisor

thank you so much, we hope see you back soon

4 out of 5

Posted by on Feb 6, 2021

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Comment from Hotel Management

Feb 20, 2021 by Supervisor Privilege & Guest Service

Thank you for taking your vacation at Ocean Coral & Turquesa. We greatly appreciate your point of view regarding services that did not meet your expectations, which were not a reason to minimize happiness on your vacation. We value your excellent comments regarding the positive and let us know that we have achieved the best to end your stay satisfactorily. We thank you for your comments that helps us to get better, We will send the comments to the departments involved in making you and your family a great vacation. Likewise, we will continue working to further improve the quality of our services. We look forward to your soon return, to offer our best to you have a great experience again on The Ocean Coral & Turquesa

3 out of 5

Posted by , from Abilene, Texas on Aug 12, 2020

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Comment from Hotel Management

Aug 18, 2020 by Guest Service Supervisor

Dear Ms. Shannon, Thank you so much for stayed with us during your holidays. Really sorry for had not cover your expectations 100%, our main goal is your satisfaction but we appreciate to much your review. Have a great day!!

5 out of 5
This was my second time at Ocean Coral and i loved it both times. The resort is clean, friendly staff, beautiful views, variety of restaurants. Will definitely return soon.

Posted by , from Queens, NY on Feb 27, 2020

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Comment from Hotel Management

Mar 4, 2020 by oct

Thank you so much for choosing OCT as your hotel of destination in the Riviera Maya. It is great to read that you had such a great time in our resort. It is really rewarding to read that you had such a good time in our hotel with our hard working, friendly staff. We would like to thank you for taking the time to leave your valuable comments on this page. And we look forward to receive you again in our hotel. Best Regards, The Ocean Coral & Turquesa Management

5 out of 5

Posted by on Feb 15, 2020

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Comment from Hotel Management

Feb 19, 2020 by oct

Thank you very much for the score. Warm Regards Ocean Coral and Turquesa.

3 out of 5

Posted by on Jan 27, 2020

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Comment from Hotel Management

Feb 7, 2020 by asist

Thank you for take the time to give us a score, although without a comment it is not possible to understand your lower evaluation. Warm regards Ocean Coral and Turquesa

4 out of 5
Staff was super. Our spot on the beach couldn’t have been better! Buffett food was okay, nothing spectacular but we found things we liked and were satisfied with. Dinner at Villa Marina was tasty but not hot at all, plus there were cats inside the restaurant! Not the best dining experience. Other restaurants were good. A couple things that didn’t like. 1-Privileged guests could make reservations for dinner, which was perfectly understood. But if you make one for 6, please be there on time. We had to wait 20 minutes until all privilege guest with reservations showed up before we were seated. 2- a family group of 13 was told they couldn’t get a table together unless they bought 2 bottles of wine. 6 of these were children under the age of 10! They agreed on getting 2 tables! All in all we had a good time but not sure if we would return.

Posted by on Jan 12, 2020

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Comment from Hotel Management

Jan 15, 2020 by asist

Thank you so much for choosing OCT as your hotel of destination in the Riviera Maya. It is great to read that you had such a great time in our resort. It is really rewarding to read that you had such a good time in our hotel with our hard working, friendly staff. We would like to thank you for taking the time to leave your valuable comments on this page. And we look forward to receive you again in our hotel. Best Regards, The Ocean Coral & Turquesa Management

3 out of 5
This is a larger resort with multiple pools, restaurants and activities. Those are all bonuses. We reserved two double beds and a pull out for 3 adults and two teenagers. After waiting in line for an hour behind 3 other guests, they tried giving us a King with a pull out- NOT HAPPENING! We waited for another 30 minutes for them to get us a room with two dbls and a pull out (which they said they couldn't do) and it finally worked out. 90 plus minutes for check in was ridiculous! If you want a resort where cigarette smoke is prevalent, this is your place. They had smoking trays every 50 feet or so and no designated smoking area, so you could not escape it at any point! Pool, lobby, restaurants with open breezes and your balcony will always have smoke- guaranteed. The food was below average, but the Hibachi grill is worth the reservation! The ice cream shack is good, but always busy. They were regularly 'out of clean towels or cards for towels' at the pool, so planning for an excursion where you need towels takes some major effort! This is a 2 star resort, but has potential to be a 4 star with some effort!

Posted by on Jan 6, 2020

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Comment from Hotel Management

Jan 9, 2020 by aisst

Dear guest, First of all, we would like to express our gratitude for having chosen Ocean Coral & Turquesa as your host for your last vacation in the Riviera Maya. We lament reading that some aspects of your vacation were not at the height of your expectactions. Rest assured that we take good note of all of your comments and that we will transmit them to the different departements implicated so that we can make our service offer even better. We would like to thank you for having taken the time to leave your comments on this page. We hope we will have the chance to receive you again in our hotel in the near future and improve your perception of our resort. Best Regards, The Ocean Coral & Turquesa Management

4 out of 5
Beautiful resort with something for everyone. My highlights: Entire resort is kept very clean. Rooms are nice, but the mattresses are very firm. 4 pools and a nice beach area. We had good drinks at all of the bars. Nightly entertainment was good. Breakfast buffet gets a little old, but that's normal with AI. Restaurants were good where we could get in. We did not do the privilege upgrade, but it was almost impossible to get in for dinner anywhere without the upgrade and /or the ability to make a reservation. We were there 4 nights and only got into 2 restaurants. We tried to make a reservation at Sensai the night we arrived and it was already booked well past our departure date. This trip confirmed why I typically do not stay in resorts that have different levels of service at an all inclusive resort. I will probably steer away from these in the future, because you are in a fabulous place and I think everyone should be treated / offered the same amenities. Overall, it is a really solid resort with nice amenities. If you upgrade to the privilege package you should be very happy. We did not travel with children, but the resort seems to have a lot to offer the little ones. There were a lot of families there during our stay.

Posted by on Jan 4, 2020

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Comment from Hotel Management

Jan 4, 2020 by asist

Thank you so much for choosing OCT as your hotel of destination in the Riviera Maya. It is great to read that you had such a great time in our resort. It is really rewarding to read that you had such a good time in our hotel with our hard working, friendly staff. We would like to thank you for taking the time to leave your valuable comments on this page. And we look forward to receive you again in our hotel. Best Regards, The Ocean Coral & Turquesa Management

5 out of 5

Posted by on Nov 15, 2019

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Comment from Hotel Management

Nov 19, 2019 by asist dir

Thank you very much for the score, Warm Regards Ocean Coral and Turquesa

About the Ocean Coral & Turquesa - All Inclusive

Location Super manzana 12, Lote 1-05, Puerto Morelos, QROO 77580

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Water fitness

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Windsurfing equipment
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Taxes included
  • A la carte dining included
  • Airport transfers not included
  • Premium/imported non-alcoholic beverages not included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Windsurfing not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • xFood and beverage restrictions apply
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Room service during certain hours
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included
  • Theme parties included

Property Features

Ocean Coral & Turquesa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Ocean Coral & Turquesa - All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Limited free parking is available on a first-come, first-served basis. This 4.5-star Puerto Morelos property is smoke free.

  • 591 guestrooms or units
  • 3 levels
  • 21 buildings
  • 9 dining venues
  • 5 bars or lounges
  • Built in 2008
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Property shuttles: Shopping center shuttle
  • Parking: Free self parking

Room Amenities

Ocean Coral & Turquesa - All Inclusive offers 591 accommodations, which are accessible via exterior corridors and feature free minibar items and laptop-compatible safes. Rooms open to furnished balconies. Beds feature premium bedding. 32-inch LCD televisions come with satellite channels and pay movies. Bathrooms include shower/tub combinations and hair dryers. This Puerto Morelos property provides complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony (furnished)
  • Stocked minibar (free)
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Blue Moon - This fine-dining restaurant serves dinner only.

Route 66 - This restaurant specializes in American cuisine and serves dinner only.

Ritratto D Italia - This restaurant specializes in Italian cuisine and serves dinner only.

Los Girasoles - This restaurant specializes in Mexican cuisine and serves dinner only.

Room service (during limited hours) is available.

Nearby Activities

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a spa tub, a sauna, and a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Snorkeling on site
  • Golfing nearby
  • Parasailing nearby
  • Fitness classes on site
  • Basketball on site
  • Volleyball on site
  • Beach volleyball on site
  • Golf lessons available nearby
  • Kayaking on site
  • Scuba diving nearby

Spa Services

Despacio Spa has 6 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and thalassotherapy.

  • Number of treatment rooms 6
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Steam room in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Ocean Coral & Turquesa - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it adheres to the cleaning and disinfection practices of European Holiday Home Association (EHHA - Europe).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitization practices of European Holiday Home Association (EHHA - Europe)
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: MXN 800 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ocean Coral
  • Ocean Coral All Inclusive
  • Ocean Coral All Inclusive Puerto Morelos
  • Ocean Coral Puerto Morelos
  • Ocean Coral & Turquesa Hotel Puerto Morelos
  • Ocean Coral & Turquesa Riviera Maya, Mexico - Puerto Morelos
  • Ocean Coral Turquesa All Inclusive Puerto Morelos
  • Ocean Coral & Turquesa - All Inclusive Puerto Morelos
  • Ocean Coral Turquesa Puerto Morelos
  • Ocean Coral Turquesa
  • Ocean Coral And Turquesa
  • Ocean Coral & Turquesa - All Inclusive All-inclusive property

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.