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"Gustavo (the bartender at the pool) was awesome, without him we would not have had nearly as much fun as we did. I wish the property would have set ... " More

By a verified traveler on Mon 15 Nov 2021

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Hotel Description

4.5-star beachfront property near Puerto Morelos Beach

Beachfront retreat

With a stay at this well-placed property, you'll be half a mile (1 km) from Puerto Morelos Beach and within 3 miles (5 km) of Puerto Morelos Town Square. Petempich Bay and Crococun Zoo are also within 2 miles (3 km).

All-inclusive

A full-service spa, 9 restaurants, and 4 outdoor pools are all featured at this smoke-free property. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. Bring the family and enjoy the free kid's club, children's pool, and playground.

Free Internet, balconies

The 591 guestrooms offer free WiFi and free wired Internet, LCD TVs with satellite channels, and free minibar items. Furnished balconies, room service, and premium bedding are also available.

Junior Suite Garden View with balcony

Bed Count 2 Full Beds Maximum Occupancy 5 Max
$196* Per night/room May 30 - May 31

Privilege Junior Suite Ocean View

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Privilege Junior Suite Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Daisy Junior Suite Familiar

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Junior Suite Ocean View / balcony

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Daisy Junior Suite Familiar Sea View

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Ocean Coral & Turquesa - All Inclusive ratings based on 32 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Ocean Coral & Turquesa - All Inclusive

Everyone (8) Couples (8) Family (18)
2 out of 5
The only good thing about this hotel was their people. Employees super friendly. The check-in horrible, no a/c in the room, not enough towels, the dinner reservations food quality was horrible. We were not happy with overall experience. We have been in other places and had a great experience. They focus too much in selling the upgrade for your next visit.

Posted by on Apr 24, 2022

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Comment from Hotel Management

Apr 25, 2022 by Dear Carmen

Thank you for taking your vacation at Ocean Coral & Turquesa. We greatly appreciate your point of view regarding services that did not meet your expectations, which were not a reason to minimize happiness on your vacation. We value your feedback regarding your experience and regret that we were unable to satisfy your vacation as you expected. We thank you for your comments that helps us to get better, We will send the comments to the departments involved and we will continue working to further improve the quality of our services. So that on your next visit you give us the opportunity to change your point of view and give you and your family a great vacation. We hope to have the opportunity to welcome you again soon in this, your home and to change your perception. Kind regards, The Ocean Coral & Turquesa

4 out of 5

Posted by on Feb 14, 2022

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3 out of 5
Gustavo (the bartender at the pool) was awesome, without him we would not have had nearly as much fun as we did. I wish the property would have set the proper expectations with regard to the "All-Inclusive" restaurants and what is really open and when. It was disappointing to find out that the Buffet was closed for dinner three nights in a row. Had I known the buffet was going to be closed these nights, I might have taken a later lunch, or been better prepared to make reservations for other restaurants. The lines at the other restaurants were quite long just to get in, and slow service once you were seated. This was our second visit and felt as though it has gone downhill a little in the past few years and I'm sure it is mostly due to Covid-19 and the struggle surrounding it. The room was OK, but the bathroom was a little gross and often smelly from the water. Had issues occasionally with no warm water when trying to shower. If you are lucky enough to have a dehumidifier in your room, make sure to use it, this helps a bunch. Get up early and put a towel down on a lounge chair if you want anything by the pool. (630AM at the latest) which is kind of a pain. Best part of these vacations are the people you meet. For us, it was typically at the pool or the bar at the pool.

Posted by on Nov 15, 2021

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Comment from Hotel Management

Nov 18, 2021 by Supervisor Privilege & Guest Service

Thank you for taking your vacation at Ocean Coral & Turquesa. We greatly appreciate your point of view regarding services that did not meet your expectations, which were not a reason to minimize happiness on your vacation. We value your excellent comments regarding the positive and let us know that we have achieved the best to end your stay satisfactorily. We thank you for your comments that help us to get better; We will send the comments to the departments involved in making you and your family a great vacation. Likewise, we will continue working to further improve the quality of our services. We look forward to your soon return; to offer our best to you have a great experience again on The Ocean Coral & Turquesa

2 out of 5
If you need a place to stay for night it’s ok. My room was superficially clean not the best shower head disgusting. The ceiling lamp was full of dust overall disappointing. The food was blah very to book restaurant call for help they said keep trying took me almost a week to book the damn place. Was my second time here and every single time out of the room someone wanted to sell us something. Never imagine this at a place you payed for understandably by the stands people will always come up to you and try to seek their stuff. Would I recommend,no! Maybe more scorn I’ve else where but maybe worth it. For my family and I was not the first time we n is our way around and had a rental so we pretty much only sleep here.

Posted by on Jul 27, 2021

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Comment from Hotel Management

Jul 27, 2021 by Privilege & Guest Service Supervisor

Thank you very much for taking a moment to share with me your concerns over your Ocean Coral & Turquesa Vacation. I apologize for not living up to your lofty expectations in the area of service and accommodations. You can expect that I will meet with my department heads to discuss the lapses in service that you are describing in order to reinforce in them our philosophy of gracious hospitality. And you can also be assured that one of the topics that will be addressed is proper service when attending to the needs of our valued guests. I do hope to have the pleasure of meeting you in person during a future visit to Riviera Maya to show you, personally, all the positive aspects that previous guests have raved about. And in the meantime, I place myself at your service for all your future needs and requests.

2 out of 5
6

Posted by on Jun 27, 2021

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Comment from Hotel Management

Jul 18, 2021 by Guest Service Supervisor

Thank you for taking your vacation at Ocean Coral & Turquesa. We greatly appreciate your point of view regarding services that did not meet your expectations, which were not a reason to minimize happiness on your vacation. We value your feedback regarding your experience and regret that we were unable to satisfy your vacation as you expected. We thank you for your comments that helps us to get better, We will send the comments to the departments involved and we will continue working to further improve the quality of our services. So that on your next visit you give us the opportunity to change your point of view and give you and your family a great vacation. We hope to have the opportunity to welcome you again soon in this, your home and to change your perception. Kind regards, The Ocean Coral & Turquesa

4 out of 5
Pros: Nice hotel, friendly crew, helpful service. Our room was clean and cool. The swimming pools were in excellent condition. Music was great. The breakfast and lunch at the buffet was delightful. We took several trips from the hotel and they were very well organized. We felt really safe there. Cons: The checking in process was strange because before they let us go to the room , they gave us a lady who was talking and talking and talking. She'd tried to sell something and we were tired after long journey. Her name was Reina. Try to get rid of her as soon as possible and enjoy your stay.

Posted by on Jun 15, 2021

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Comment from Hotel Management

Jun 22, 2021 by Guest Service

¡Thank you for your feedback! We are sorry for the checking in process, we will pass the report with the corresponding authorities. Hope to see you back soon in our hotel.

5 out of 5

Posted by on Mar 13, 2021

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Comment from Hotel Management

Mar 24, 2021 by Guest Service Supervisor

thank you so much, we hope see you back soon

4 out of 5

Posted by on Feb 6, 2021

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Comment from Hotel Management

Feb 20, 2021 by Supervisor Privilege & Guest Service

Thank you for taking your vacation at Ocean Coral & Turquesa. We greatly appreciate your point of view regarding services that did not meet your expectations, which were not a reason to minimize happiness on your vacation. We value your excellent comments regarding the positive and let us know that we have achieved the best to end your stay satisfactorily. We thank you for your comments that helps us to get better, We will send the comments to the departments involved in making you and your family a great vacation. Likewise, we will continue working to further improve the quality of our services. We look forward to your soon return, to offer our best to you have a great experience again on The Ocean Coral & Turquesa

3 out of 5

Posted by , from Abilene, Texas on Aug 12, 2020

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Comment from Hotel Management

Aug 18, 2020 by Guest Service Supervisor

Dear Ms. Shannon, Thank you so much for stayed with us during your holidays. Really sorry for had not cover your expectations 100%, our main goal is your satisfaction but we appreciate to much your review. Have a great day!!

5 out of 5
This was my second time at Ocean Coral and i loved it both times. The resort is clean, friendly staff, beautiful views, variety of restaurants. Will definitely return soon.

Posted by , from Queens, NY on Feb 27, 2020

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Comment from Hotel Management

Mar 4, 2020 by oct

Thank you so much for choosing OCT as your hotel of destination in the Riviera Maya. It is great to read that you had such a great time in our resort. It is really rewarding to read that you had such a good time in our hotel with our hard working, friendly staff. We would like to thank you for taking the time to leave your valuable comments on this page. And we look forward to receive you again in our hotel. Best Regards, The Ocean Coral & Turquesa Management

About the Ocean Coral & Turquesa - All Inclusive

Location Super manzana 12, Lote 1-05, Puerto Morelos, QROO 77580

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Water fitness

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Windsurfing
  • Premium/non-domestic alcoholic beverages
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Taxes included
  • Buffet-style meals included
  • A la carte dining included
  • Premium/imported alcoholic beverages not included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Windsurfing not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Room service during certain hours
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included
  • Theme parties included

Property Features

Ocean Coral & Turquesa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Ocean Coral & Turquesa - All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Limited free parking is available on a first-come, first-served basis. This 4.5-star Puerto Morelos property is smoke free.

  • 591 guestrooms or units
  • 3 levels
  • 21 buildings
  • 9 dining venues
  • 5 bars or lounges
  • Built in 2008
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool
  • Swim-up bar

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Property shuttles: Shopping center shuttle
  • Parking: Free self parking

Room Amenities

Ocean Coral & Turquesa - All Inclusive offers 591 accommodations, which are accessible via exterior corridors and feature free minibar items and laptop-compatible safes. Rooms open to furnished balconies. Beds feature premium bedding. 32-inch LCD televisions come with satellite channels and pay movies. Bathrooms include shower/tub combinations and hair dryers. This Puerto Morelos property provides complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony (furnished)
  • Stocked minibar (free)
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Blue Moon - This fine-dining restaurant serves dinner only.

Route 66 - This restaurant specializes in American cuisine and serves dinner only.

Ritratto D Italia - This restaurant specializes in Italian cuisine and serves dinner only.

Los Girasoles - This restaurant specializes in Mexican cuisine and serves dinner only.

Room service (during limited hours) is available.

Nearby Activities

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a spa tub, a sauna, and a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Parasailing nearby
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site
  • Fitness classes on site
  • Basketball on site
  • Golf lessons available nearby
  • Scuba diving nearby

Spa Services

Despacio Spa has 6 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and thalassotherapy.

  • Number of treatment rooms 6
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Steam room in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Ocean Coral & Turquesa - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa and Mastercard. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 between bookings, and can be accessed from outside the building via exterior corridors.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: MXN 800 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ocean Coral
  • Ocean Coral All Inclusive
  • Ocean Coral All Inclusive Puerto Morelos
  • Ocean Coral Puerto Morelos
  • Ocean Coral & Turquesa Hotel Puerto Morelos
  • Ocean Coral & Turquesa Riviera Maya, Mexico - Puerto Morelos
  • Ocean Coral Turquesa All Inclusive Puerto Morelos
  • Ocean Coral & Turquesa - All Inclusive Puerto Morelos
  • Ocean Coral Turquesa Puerto Morelos
  • Ocean Coral Turquesa
  • Ocean Coral And Turquesa
  • Ocean Coral & Turquesa - All Inclusive All-inclusive property

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.