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Ocean Coral & Turquesa All Inclusive

4.5-star property
Super manzana 12, Lote 1-05, Puerto Morelos, QROO 1-855-201-7819
3.7 out of 5
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See all 23 travelocity Reviews

"I had the best time the staff was so friendly and helpful. The food selection was great. I met so many different people from all over the daytime and ... " More

By a verified traveler on Thu 25 May 2023

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Hotel Description

4.5-star beachfront property with 4 outdoor pools

Beachfront retreat

Within a 15-minute walk of the property, you'll find Arrecife de Puerto Morelos National Park and Puerto Morelos Beach. Petempich Bay and Ojo de Agua Beach are also within 3 miles (5 km).

All-inclusive

A full-service spa, 9 restaurants, and 4 outdoor pools are all featured at this all-inclusive property. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. Bring the family and enjoy the free kid's club, children's pool, and playground.

Junior Suite Garden View with balcony

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$263* Per night/room Jun 11 - Jun 12

Privilege Junior Suite Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Privilege Junior Suite Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Daisy Junior Suite Familiar

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite Ocean View / balcony

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Daisy Junior Suite Familiar Sea View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Ocean Coral & Turquesa All Inclusive ratings based on 23 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Ocean Coral & Turquesa All Inclusive

Everyone (9) Couples (4) Family (7)
5 out of 5
I had the best time the staff was so friendly and helpful. The food selection was great. I met so many different people from all over the daytime and night Activities were amazing. Can’t wait to come back next year.

Posted by , from chicago on May 25, 2023

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Comment from Hotel Management

May 26, 2023 by Ocean Coral & Turquesa

Dear Teoler:Thank you for choosing Ocean Coral & Turquesa for your vacation.We really appreciate your excellent comments and let us know that our team did everything possible to make your stay with us a unique and incredible experience.Thank you for taking the time to write your comments on this page.We hope you will return soon and experience new memories at Ocean Coral & Turquesa.Kind regards

5 out of 5

Posted by on May 25, 2023

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Comment from Hotel Management

May 26, 2023 by Ocean Coral & Turquesa

Dear Miss Monique:Thank you for choosing Ocean Coral & Turquesa for your vacation.We really appreciate your excellent comments and let us know that our team did everything possible to make your stay with us a unique and incredible experience.Thank you for taking the time to write your comments on this page.We hope you will return soon and experience new memories at Ocean Coral & Turquesa.Kind regards

4 out of 5
The resort was well maintained, felt safe and was beautiful. Loved our jr suite with the ocean view that never gets old. All staff were friendly and helpful. For those who left reviews saying housekeeping didn’t measure up-did you tip them daily? Because they work hard and deserve a smile and respect and a tip. Our service was awesome. The only weak link was the food. Even if you wake up by 8 to secure a reservation and put your towel on a beach or pool chair, the restaurants aren’t very good. The buffet occasionally had some interesting items and the omelette bar at breakfast was very good. But mostly the food was disappointing. Also, the evening entertainment was kind of campy and forgettable. Not much to do after 10:00 p.m. But on a positive note, the pools were lovely, the beach was private and easy to get to from the rooms and the bartenders were fabulous, keeping everyone well supplied with pina coladas and banana daiquiris round the clock. We also really LOVED the bubble party in the pool-definitely a highlight. Lovely place-we appreciated the kind hospitality. Just need to work on the food quality.

Posted by on Apr 26, 2023

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Comment from Hotel Management

Apr 27, 2023 by Jorge C.

Dear Ms. Lynn:Thank you for taking your vacation at Ocean Coral & Turquesa.We very much appreciate your point of view regarding the services that did not meet your expectations, which were not a reason to minimize the happiness in your vacations. We greatly appreciate your excellent comments regarding the positive and letting us know that we have done our best to end your stay satisfactorily.We remind you that if you have a comment or suggestion about the services offered by the hotel, we invite you to contact Customer Service, which will take care of solving the problem quickly and efficiently.We will send the comments to the departments involved in making an excellent vacation for you and your family. Likewise, we will continue working to further improve the quality of our services.We look forward to your return soon and once again let yourself be pampered by Ocean Coral & Turquesa.

5 out of 5
The staff and amenities were excellent. Falcon is the head butler and his staff made me feel very welcomed as a solo traveler. Pedro, the pool attendant, was very kind and helpful whenever I wanted a pool chair or cabana. Everyone went above and beyond to meet my needs. The food options were very impressive and the food quality was great. I was able to eat breakfast and dinner on an outdoor patio next to the ocean. The atmosphere of the entire resort is very relaxed, welcoming, and fun. The resort is conveniently located right on the beach. I would highly recommended staying here with friends, family, or solo.

Posted by on Apr 21, 2023

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Comment from Hotel Management

Apr 23, 2023 by Jorge C.

Dear Mr. Kenny:Thank you for spending your vacation at Ocean Coral & Turquesa.We greatly appreciate you took the time to share your feedback and for let us know that we succeeded in giving you a pleasant and enjoyable stay for you and your companions. We will forward and convey your congratulations to our departments and staff since they delivered their best effort, so you and your family could spend a great vacation.We look forward to your soon return, for you to have a great experience again at Ocean Coral & Turquesa.

3 out of 5
This resort is not for seniors too many stairs too much area to walk to get from dining to pool to room.

Posted by , from NYC on Apr 5, 2023

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Comment from Hotel Management

Apr 6, 2023 by Jorge C.

Dear Mrs. Sonia:Thank you for choosing Ocean Coral & Turquesa for your vacation.We highly appreciate your point of view regarding the services that did not meet your expectations, which was not a reason to minimize the happiness in your vacations.The hotel has two different areas, one for families and another exclusively for adults known as "El Beso". Our guests can enjoy an exclusive swimming pool and a French-themed restaurant called "El Bistro". It is important to note that access to "El Beso" has an additional cost of 20 dollars per person per night.We remind you that the allocation of rooms depends on the availability of the hotel at the time of check-in.If you have a problem with anything during your stay, we recommend that you report it immediately to our Customer Service. They will receive the report and do their best to fix the problem as soon as possible.We will send the comments to the departments involved and we will continue working to further improve the quality of our services. So that on your next visit you give us the opportunity to change your point of view and give you and your family a great vacation.We hope you will return soon and experience new memories at Ocean Coral & Turquesa.

4 out of 5
We had a group of 16. We were pleasantly surprised with how Katia took care of our group. She went above and beyond. Making sure we had dinner reservations for such a large group, helping us with chairs by pool. My daughter turned 18 on the trip.....she had our room decorated, and helped me get cake ordered. Also did special picture of my daughter on the cake....was very sweet. Also had great time with pool bartenders, especially Gustavo and Pablo and Angel. They did a great job making sure everyone got what they needed fast! Would definitely recommend hotel to others. May not be the newest and best, but the staff was great!

Posted by on Mar 31, 2023

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Comment from Hotel Management

Apr 1, 2023 by Ocean Coral & Turquesa

Dear Ms. Joelle:Thank you for choosing us and for taking the time to share your opinion with us.We are pleased to know that we meet your group expectations and beyond. We have congratulated our concierge Katia for the outstanding service she and the staff involved brought to your group, also to Gustavo, Pablo and Angel.We look forward to your soon return!

5 out of 5

Posted by , from Olathe on Nov 22, 2022

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5 out of 5
everybody was friendly and pleasant the guys at the pool bar were excellent.

Posted by on Oct 25, 2022

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Comment from Hotel Management

Nov 1, 2022 by GUEST SERVICE

Dear Ms. Mirna:Thank you for visiting us and for your time spent in sharing this review.We are pleased to know that our bar staff had a great role in making your stay excellent.Looking forward to your soon visit.Kind regardsOcean Coral & Turquesa

2 out of 5
It was dirty, and out dated

Posted by on Oct 15, 2022

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Comment from Hotel Management

Oct 23, 2022 by GUEST SERVICE

Dear Ms. Kasia:Thank you for taking your vacation at Ocean Coral & Turquesa.We greatly appreciate your point of view regarding services that did not meet your expectations. We value your feedback regarding your experience and regret that we were unable to satisfy your vacation as you expected. We thank you for your comments that helps us to get better, we will send the comments to the departments involved and we will continue working to further improve the quality of our services. So that on your next visit you give us the opportunity to change your point of view and give you and your family a great vacation.We hope to have the opportunity to welcome you again soon in this, your home and to change your perception. Kind regards, Ocean Coral & Turquesa

4 out of 5
The property was overall great the staff was amazing. I’ll definitely visit again

Posted by on Sep 11, 2022

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Comment from Hotel Management

Sep 15, 2022 by GUEST SERVICE

Dear Mrs. Michelle:Thank you for taking your vacation at Ocean Coral & Turquesa.We very much appreciate your excellent comments and let us know that our staff has been a key part in successfully completing your stay, we will send the comments to the departments involved in making you and your family an excellent vacation. We look forward to your soon return, to offer our best to you have a great experience again on The Ocean Coral & Turquesa

About the Ocean Coral & Turquesa All Inclusive

Location Super manzana 12, Lote 1-05, Puerto Morelos, QROO 77580

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Water fitness

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Windsurfing
  • Premium/non-domestic alcoholic beverages
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Buffet-style meals included
  • A la carte dining included
  • Premium/imported alcoholic beverages not included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Windsurfing not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Room service during certain hours
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included
  • Theme parties included

Property Features

Ocean Coral & Turquesa All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Ocean Coral & Turquesa All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Limited free parking is available on a first-come, first-served basis.

  • 511 guestrooms or units
  • 3 levels
  • 21 buildings
  • 9 dining venues
  • 5 bars or lounges
  • Built in 2008
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Onsite shopping
  • Elevator
  • Water dispenser
  • Coffee shop
  • Bar by the pool
  • Swim-up bar

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Property shuttles: Shopping center shuttle
  • Parking: Free self parking

Room Amenities

Ocean Coral & Turquesa All Inclusive offers 511 accommodations, which are accessible via exterior corridors and feature free minibar items and laptop-compatible safes. Rooms open to furnished balconies. Beds feature premium bedding. 50-inch LCD televisions come with satellite channels. Bathrooms include shower/tub combinations and hair dryers. This Puerto Morelos property provides complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony (furnished)
  • Stocked minibar (free)
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Blue Moon - This fine-dining restaurant serves dinner only.

Route 66 - This restaurant specializes in American cuisine and serves dinner only. Open daily.

Sensai - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.

Ritratto D Italia - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

Los Girasoles - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor tennis courts and complimentary bicycles are featured at the property. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a 24-hour fitness center.

Children under 11 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Free bicycles on site
  • Golfing nearby
  • Parasailing nearby
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site
  • Fitness classes on site
  • Basketball on site
  • Golf lessons available nearby
  • Scuba diving nearby

Spa Services

Despacio Spa has 6 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and thalassotherapy.

  • Number of treatment rooms 6
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Steam room in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Ocean Coral & Turquesa All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

This property uses a grey water recycling system and eco-friendly cleaning products

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and cash. This property uses a grey water recycling system and eco-friendly cleaning products.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Grey water recycling system
  • Humane animal treatment
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 2
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are not available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ocean Coral
  • Ocean Coral All Inclusive
  • Ocean Coral All Inclusive Puerto Morelos
  • Ocean Coral Puerto Morelos
  • Ocean Coral & Turquesa Hotel Puerto Morelos
  • Ocean Coral & Turquesa Riviera Maya, Mexico - Puerto Morelos
  • Ocean Coral Turquesa All Inclusive Puerto Morelos
  • Ocean Coral Turquesa Puerto Morelos
  • Ocean Coral Turquesa
  • Ocean Coral And Turquesa
  • Ocean Coral Turquesa All Inclusive
  • Ocean Coral & Turquesa All Inclusive Puerto Morelos
  • Ocean Coral & Turquesa All Inclusive All-inclusive property

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Biosphere
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.