Within a 5-minute walk of the property, you'll find Arrecife de Puerto Morelos National Park and Puerto Morelos Beach. Petempich Bay and Ojo de Agua Beach are also within 3 miles (5 km).
This smoke-free property features free water park access, a full-service spa, and a nightclub. Enjoy a day at the beach snorkeling, or relax with beach umbrellas. There's fun for all ages with mini golf and a children's pool, and families will appreciate the onsite laundry facilities.
Dec 20, 2022 by Social Media Coordinator
Dear Guest,Thank you very much for your visit. We apologize if our service did not meet your expectations.We really hope to have another opportunity to welcome you again to regain your confidence with our service.Sincerely,Olivia Rodríguez
Jul 5, 2022 by Social Media Coordinator
Dear Guest, Thank you for your visit and comments on Expedia. Please accept our sincere apologies for not fulfilling your expectations. We hope to welcome you again yo restore your confidence with our service. Sincerely, Olivia Rodriguez
Apr 16, 2022 by Social Media Coordinator
Dear Guest, Thank you very much for your 5 ratings! We hope to welcome you back soon. Regards Olivia Rodriguez
Jun 1, 2021 by Social Media Coordinator
Dear Guest, Thank you very much for your visit! We hope to welcome you back soon, Warmest regards, Olivia Rodriguez
Feb 26, 2020 by Social Media Coordinator
Dear Guest, Thank you very much for your visit and comments shared on Travelocity. We are so happy to hear that you enjoyed your stay at our resort. We will share your feedback with the Operations Committee to improve the opportunity areas. We hope to welcome you back soon. Warmest regards Olivia Rodriguez
Jan 6, 2020 by Social media Coordinator
Dear Guest, Thank you very much for your visit and ratings. We hope to welcome you back soon. Warmest regards, Olivia Rodriguez
Dec 30, 2019 by Social media Coordinator
Dear Guest, Thank you very much for your 5- star rating. Happy New Year! Warmest regards, Olivia Rodriguez
Nov 9, 2019 by Social media Coordinator
Dear Guest, Thank you very much for your visit and comments about your stay at our resort. We are sharing your feedback with the Operations Committee. Please accept our sincere apology for any service inconvenience. We really hope to have the opportunity to welcome you again to regain your confidence with our service. Sincerely, Olivia Rodríguez
Oct 10, 2019 by Social Media Coordinator
Dear Guest, Thank you for your visit and comments. We will share your feedback with the Operations Committee to improve the opportunity areas. We really hope to welcome you back soon. Warmest regards, Olivia Rodríguez
Apr 26, 2019 by Social Media Coordinator
Dear Guest, Thank you for your 4 ratings. We hope to welcome you back soon. We hope to welcome you back soon. Warmest regards Olivia Rodriguez
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports are included.
Dreams Sapphire Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Dreams Sapphire Resort & Spa - All Inclusive, you'll find a full-service spa, a complimentary water park, and 3 outdoor swimming pools. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 5 bars/lounges. Free breakfast is served daily. Business amenities include a business center and a meeting room. Event space at this property measures 8295 square feet (771 square meters) and includes conference space. A children's pool, a nightclub, and a fitness center are also featured at the luxury Dreams Sapphire Resort & Spa - All Inclusive. This Colonial Puerto Morelos property is smoke free.
Available in all rooms: Free WiFi , Wireless internet access
Available in some public areas: Free WiFi
Dreams Sapphire Resort & Spa - All Inclusive offers 488 accommodations with iPod docking stations and safes. Rooms open to balconies. Beds feature down comforters. A pillow menu is available. 50-inch LED televisions come with cable channels. Bathrooms include complimentary toiletries, hair dryers, and toothbrushes and toothpaste. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
Guests are served free buffet breakfast daily.
Dreams Sapphire Resort & Spa - All Inclusive has 7 restaurants on site.
24-hour room service is available.
2 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Some rooms at this property are not suitable for children; please add child ages in the search parameters to display available rooms
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Some rooms at this property are not suitable for children. Please add child ages in the search parameters to display available rooms. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted.
For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings. On-site antigen/rapid COVID-19 testing is available for a USD 35 fee. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.