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Dreams Sapphire Resort & Spa - All Inclusive

4.5 star property
4.5-star beachfront property near Puerto Morelos Beach

Choose dates to view prices

Photo gallery for Dreams Sapphire Resort & Spa - All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
Property video
Club Junior Suite Ocean Front Swim Out King | Premium bedding, down comforters, free minibar, in-room safe
Exterior
Ballroom

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Pet friendly
  • Free WiFi

Explore the area

View in a map
Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, QROO, 77580
  • Place, Arrecife de Puerto Morelos National Park
    ‪3 min walk‬
  • Place, Puerto Morelos Beach
    ‪11 min walk‬
  • Place, Puerto Morelos Town Square
    ‪6 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪39 min drive‬

Room options

View all photos for Junior Suite Tropical View Double

Terrace/patio

Junior Suite Tropical View Double

9.0 out of 10
Wonderful
(43 reviews)
  • 520 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean Front Double

Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Junior Suite Ocean Front Double

8.4 out of 10
Very good
(6 reviews)
  • 520 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Tropical View Double

Terrace/patio

Preferred Club Junior Suite Tropical View Double

7.6 out of 10
Good
(12 reviews)
  • 520 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean Front Swim Out King

Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Junior Suite Ocean Front Swim Out King

8.0 out of 10
Very good
(5 reviews)
  • 534 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front Swim Out Double

Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Junior Suite Ocean Front Swim Out Double

10.0 out of 10
Exceptional
(1 review)
  • 520 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Governor Suite Ocean Front King

Preferred Club Governor Suite Ocean Front King | Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Governor Suite Ocean Front King

  • 990 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Two-Bedroom Family Suite Tropical View

Terrace/patio

Two-Bedroom Family Suite Tropical View

9.0 out of 10
Wonderful
(2 reviews)
  • 1040 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front King

Preferred Club Master Suite Ocean Front King | Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Master Suite Ocean Front King

  • 1040 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Preferred Club Master Suite Ocean Front Swim Out King

Preferred Club Master Suite Ocean Front Swim Out King | Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Master Suite Ocean Front Swim Out King

10.0 out of 10
Exceptional
(1 review)
  • 1040 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Club Junior Suite Ocean Front King

Club Junior Suite Ocean Front King | Premium bedding, down comforters, free minibar, in-room safe

Club Junior Suite Ocean Front King

8.0 out of 10
Very good
(1 review)
  • 614 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Junior Suite Ocean Front Double

Club Junior Suite Ocean Front Double | Premium bedding, down comforters, free minibar, in-room safe

Club Junior Suite Ocean Front Double

  • 614 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Junior Suite Ocean Front Swim Out King

Club Junior Suite Ocean Front Swim Out King | Premium bedding, down comforters, free minibar, in-room safe

Club Junior Suite Ocean Front Swim Out King

10.0 out of 10
Exceptional
(1 review)
  • 614 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Junior Suite Ocean Front Swim Out Double

Club Junior Suite Ocean Front Swim Out Double | Premium bedding, down comforters, free minibar, in-room safe

Club Junior Suite Ocean Front Swim Out Double

  • 614 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Master Suite Ocean Front King

Club Master Suite Ocean Front King | Premium bedding, down comforters, free minibar, in-room safe

Club Master Suite Ocean Front King

  • 1227 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Master Suite Ocean Front Swim Out King

Club Master Suite Ocean Front Swim Out King | Premium bedding, down comforters, free minibar, in-room safe

Club Master Suite Ocean Front Swim Out King

  • 1227 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Two-Story Villa

Club Two-Story Villa | Terrace/patio

Club Two-Story Villa

10.0 out of 10
Exceptional
(1 review)
  • 1291 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

View all photos for Junior Suite Tropical View King

Terrace/patio

Junior Suite Tropical View King

8.2 out of 10
Very good
(67 reviews)
  • 520 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Tropical View King

Terrace/patio

Preferred Club Junior Suite Tropical View King

7.6 out of 10
Good
(8 reviews)
  • 520 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front King

Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Junior Suite Ocean Front King

7.4 out of 10
Good
(10 reviews)
  • 520 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Puerto Morelos

Beachfront retreat .Within a 15-minute walk of the property, you'll find Puerto Morelos Beach and Arrecife de Puerto Morelos National Park. Ojo de Agua Beach and Puerto Morelos Town Square are also within 3 miles (5 km).

What's nearby

  • Arrecife de Puerto Morelos National Park - 3 min walk - 0.2 miles
  • Puerto Morelos Beach - 11 min walk - 0.6 miles
  • Ojo de Agua Beach - 5 min drive - 2.5 miles
  • Puerto Morelos Town Square - 6 min drive - 2.7 miles
  • Moon Palace Golf Club - 27 min drive - 11.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Swim Up Bar - ‬7 min walk
  • ‪Bistro El Beso - ‬7 min walk
  • ‪Blue Moon - ‬8 min walk
  • ‪Route 66 - ‬7 min walk
  • ‪Villa Marina - ‬10 min walk

About this property

Dreams Sapphire Resort & Spa - All Inclusive

4.5-star beachfront property near Puerto Morelos Beach
Dreams Sapphire Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Dreams Sapphire Resort & Spa - All Inclusive, you'll find a full-service spa, a complimentary water park, and 4 outdoor swimming pools. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 6 bars/lounges. Free breakfast is served daily. WiFi is free in public spaces.

Event space at this property measures 8295 square feet (771 square meters) and includes a conference center. A children's pool, a fitness center, and a sauna are also featured at the luxury Dreams Sapphire Resort & Spa - All Inclusive.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

  • 568 guestrooms or units
  • 3 levels
  • 15 buildings
  • 8 dining venues
  • 3 bars by the pool
  • 6 bars or lounges
  • 8295 sq ft of conference space
  • 771 sq m of conference space
  • Built in 2001
  • Buffet breakfast (free)
  • Deli
  • Kid's club
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Coffee shop
  • Swim-up bar
Dreams Sapphire Resort & Spa - All Inclusive offers 568 accommodations with iPod docking stations and free minibar items. Beds feature down comforters and premium bedding. A pillow menu is available. 50-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, hair dryers, and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages. Renovation of all guestrooms was completed in September 2019.

Dreams Spa by Pevonia has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

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The price is $471
Jan 3 - Jan 4, 2026
Total with taxes and fees
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Property amenities

Family friendly

  • 4 outdoor pools
  • Beach toys
  • Children's club
  • Children's games
  • Children's pool
  • Children's toys
  • Free rollaway/extra bed
  • Free water park access
  • In-room babysitting (surcharge)
  • In-room crib
  • Mini golf
  • Playground
  • Snack bar/deli
  • Stroller
  • Trampoline
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 3 poolside bars
  • 6 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 4 outdoor pools
  • Air hockey
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Fitness classes
  • Foosball table
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Paddleboard
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Water sports equipment
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Handrails in stairways (44 inches high)
  • Magnifying mirror
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Entertainment

  • 50-inch LED TV with cable channels
  • iPod dock

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

We should mention

  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • For stays on January 1, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Now Sapphire Riviera Cancun
Now Riviera Sapphire
Now Sapphire All Inclusive
Now Sapphire Cancun
Now Sapphire Cancun All Inclusive
Now Sapphire Riviera Cancun
Now Sapphire Riviera Cancun All Inclusive
Now Sapphire Riviera Cancun All Inclusive Puerto Morelos
Now Sapphire Riviera Cancun Puerto Morelos
Riviera Sapphire Cancun
Now Sapphire Riviera Cancun All Inclusive All-inclusive property

Frequently asked questions

How close is Dreams Sapphire Resort & Spa - All Inclusive to the airport?

Dreams Sapphire Resort & Spa - All Inclusive is 14.4 mi (22-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Dreams Sapphire Resort & Spa - All Inclusive?

As of Dec 24, 2025, prices found for a 1-night stay for 2 adults at Dreams Sapphire Resort & Spa - All Inclusive on Jan 4, 2026 start from $449.88, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Dreams Sapphire Resort & Spa - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Dreams Sapphire Resort & Spa - All Inclusive.

How close is Dreams Sapphire Resort & Spa - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Dreams Sapphire Resort & Spa - All Inclusive offer free breakfast?

Dreams Sapphire Resort & Spa - All Inclusive offers free buffet breakfast every day from 7:00 AM to 11:30 AM.

Is there a casino at Dreams Sapphire Resort & Spa - All Inclusive?

No, there is no casino at this property.

What time is check-in at Dreams Sapphire Resort & Spa - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Dreams Sapphire Resort & Spa - All Inclusive?

Free parking is not available at this property.

Does Dreams Sapphire Resort & Spa - All Inclusive have a pool?

Dreams Sapphire Resort & Spa - All Inclusive features 4 outdoor pools and a children's pool.

Does Dreams Sapphire Resort & Spa - All Inclusive have a restaurant?

Yes, there are 8 restaurants on site.

Does Dreams Sapphire Resort & Spa - All Inclusive have a spa?

Pamper yourself with a day at Dreams Spa by Pevonia, where you can enjoy aromatherapy, Swedish massages, and facials.

How close is Dreams Sapphire Resort & Spa - All Inclusive to downtown Puerto Morelos?

Dreams Sapphire Resort & Spa - All Inclusive is 2.2 mi away from Puerto Morelos.

Dreams Sapphire Resort & Spa - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 485 out of 1026 reviews
Rating 8 - Good. 247 out of 1026 reviews
Rating 6 - Okay. 150 out of 1026 reviews
Rating 4 - Poor. 55 out of 1026 reviews
Rating 2 - Terrible. 89 out of 1026 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Beatriz De Los Angeles

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a short drive from the airport. I loved the nature paths to the rooms, as well as the big pool with enough space for everyone. The resort never felt crowded. The food options were great. Despite being an all-inclusive, the drinks were actually good. Also very family friendly!
Stayed 4 nights in Sep 2025

10/10 Excellent

CHRISTOPHER DEAN

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 5 nights in Jul 2025

8/10 Good

Jehu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is very beautiful, unfortunately the beach was not. Though they were cleaning it up the state that I saw the beach in was unacceptable. Especially since there were other sections on the same beach that were a lot cleaner. Additionally who ever is in charge of the events planning, if they could please put in place something native to Mexico. The views from the Sky Bar/Infinity pool are absolutely breathtaking definitely worth the additional $60.00.
Stayed 4 nights in Sep 2025

2/10 Terrible

Terez

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

6/10 Okay

Erika

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Jacob

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome trip great place
Stayed 2 nights in Aug 2025

8/10 Good

Saphie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

Stayed 4 nights in Sep 2025

2/10 Terrible

Deonica

Disliked: Cleanliness
I never heard back from the property
Stayed 3 nights in Aug 2025

10/10 Excellent

Luis

Stayed 6 nights in Aug 2025

4/10 Poor

Sevinj

Traveled with family and small children, Traveled with family
Disliked: Property conditions & facilities
beach was not accessible due to excessive seaweed
Stayed 6 nights in Aug 2025

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indigo area is the way to go. The staff there are incredible, especially Daniel, Victor and Santos. Staff and food at all the restaurants were great.
Stayed 6 nights in Aug 2025

10/10 Excellent

Harminder Singh

Traveled with family
Liked: Cleanliness, staff & service, amenities
It’s big resort. With nice big size pool and awesome food.
Stayed 4 nights in Aug 2025

10/10 Excellent

Sophia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 4 nights in Aug 2025

6/10 Okay

ANDRES HERNAN

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Run down property seems like an old time share. Furniture is decent in rooms but ac seems to be old and not good enough to keep the rooms cool and with low humidity. The algae problem makes it not worth it to visit during algae season and definitely not worth paying a room upgrade because you are in front of the beach with the stank of rotting algae. Major issues with property are ac in rooms not working properly and no elevators. Service of course is amazing, it is Mexico!!!…the property is just not in line with the quality of people they have
Stayed 4 nights in Aug 2025

10/10 Excellent

RUTH

Stayed 4 nights in Aug 2025

8/10 Good

Tamara

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
It was good experience
Stayed 7 nights in Aug 2025

10/10 Excellent

Andrzej, Maspeth

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice resort with friendly staff and lot off activities , but beach was not usable on this time of the year
Stayed 5 nights in Aug 2025

6/10 Okay

Irma

Traveled with family
Liked: Cleanliness, amenities
The food was very good. The staff at check in were not friendly and told us we would get a tour of the hotel and never got one. The room was hot, no AC was working and the beverage friedge was not working, sliding door was open amd broken lock.
Stayed 4 nights in Aug 2025

8/10 Good

Nadia

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our villa, but besides the resort was only ok. Some staff we re wonderful, others felt like you were bothering them when you asked them for anything. The acrobatic show was great. the pool was on the hotter side due to it being August (understandable but wish they would’ve pumped cold water into it), and the beach was not usable due to the sargassum, but again that is not the resorts fault.
Stayed 4 nights in Aug 2025

4/10 Poor

Cassandre

Traveled with family
Nothing good to say.
Stayed 4 nights in Aug 2025

4/10 Poor

Anne

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2025

2/10 Terrible

Ekaterina Albertovna

Stayed 13 nights in Aug 2025

2/10 Terrible

luz

Disliked: Cleanliness, property conditions & facilities, room comfort

Dirty beach

It was the only hotel in the area that had the beach dirty. Not only the sargasso but also trash. The hotel next to it kept their beach clean from sargasso
Stayed 4 nights in Aug 2025

2/10 Terrible

phillip

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was bad and staff was rud
Stayed 6 nights in Aug 2025

6/10 Okay

Chantel

Liked: Cleanliness, staff & service
Great food and service. Hotel a bit dated. Not much to do without paying extra for Indigo or Preferred to access other parts of the hotel and lots of sargassum where you cannot swim or sit on the beach as it has a high sulphur smell.
Stayed 7 nights in Aug 2025