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5.0 out of 5

" The place has a lots of activities to do. The bands are great. " More

By a verified traveler on Tue 29 Sep 2020

Hotel Description

5-star beachfront property with 4 outdoor pools

Beachside getaway

Within a 10-minute walk of the property, you'll find Petempich Bay and Puerto Morelos Beach. Crococun Zoo is within 3 miles (5 km) and Puerto Morelos Town Square is within 9 miles (15 km).

All-inclusive

A full-service spa, 4 restaurants, and 4 outdoor pools are all featured at this smoke-free property. Enjoy beachfront dining and relax with free beach cabanas and sun loungers. Families will appreciate the free kid's club, complimentary bicycles, and in-room childcare.

Indoor spa tubs, free WiFi

The 148 individually decorated guestrooms offer free WiFi and iPod docks. Smart TVs come with cable channels, and other amenities include indoor private spa tubs and free minibar items.

Room (Paradise)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$437* Per night/room Aug 16 - Aug 17

Suite (Swim Up)

Bed Count room.options.bedSize.SofaBed.Singular Maximum Occupancy 4 Max

Presidential Suite (Swim Up)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Royal Suite (Swim Up)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite (Swim Up)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Royal Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

New Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma ratings based on 2 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for New Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma

Everyone (2)
5 out of 5

Posted by on Apr 5, 2021

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Comment from Hotel Management

Apr 15, 2021 by The Hotel Management

Thank you for such a good review. We hope that Margaritaville Island Reserve Riviera Cancun will be your preferred resort for your next visit to the Riviera Maya and Mexico.

5 out of 5
The place has a lots of activities to do. The bands are great.

Posted by on Sep 29, 2020

Was this review helpful to you?
Comment from Hotel Management

Sep 30, 2020 by Anna, Head of Customer Services

Thank you for your rating and comments , we appreciate your feedback and hope to see you again soon. Fins Up!

About the New Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma

Location Km 27.5 Mza. 37 SM. 12, Puerto Morelos, QROO 77580

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Water activities

  • Kayaking
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Volleyball
  • Kids club

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Sailboats
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Volleyball included
  • Premium food items included
  • Scuba diving excursions not included
  • Motorized water sports not included
  • All available beverages included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Sailboats not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • Kids club included
  • Minibar (all beverages included)
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

New Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At New Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 6 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a health club, and a steam room. Self parking and valet parking are free. A complete renovation of New Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma was completed in March 2020. This 5-star Puerto Morelos property is smoke free.

  • 148 guestrooms or units
  • 4 dining venues
  • 3 bars by the pool
  • 6 bars or lounges
  • Cooked-to-order breakfast (free)
  • Karaoke
  • Bar on the beach
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (free)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 4
  • Supervised childcare/activities (free)
  • Free WiFi
  • Rollaway/extra beds available
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Babysitting or childcare (free)
  • In-room childcare (surcharge)
  • Sofa bed
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

New Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma offers 148 air-conditioned accommodations with indoor private spa tubs and iPod docking stations. Rooms open to furnished balconies or patios. These individually decorated and furnished accommodations include sofa beds. Beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. 42-inch Smart televisions come with premium cable channels, first-run movies, and pay movies. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Private indoor hot tub
  • Private balcony or patio (furnished)
  • Deep soaking tub
  • Pull-out sofa bed
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Smart television
  • Cable channels
  • Premium channels
  • First-run movies
  • Movies for purchase
  • Coffee maker
  • Frette Italian linens
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds available
  • Housekeeping (daily)
  • Nightly turndown service
  • International calls (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Children's slippers
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free cooked-to-order breakfast daily from 6:30 AM to 10:00 AM.

The Beach House - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Rita's Taco House - This restaurant is located on the beach. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Frank & Lola's - This restaurant serves dinner only. Open daily.

Latino - Onsite restaurant. Guests can enjoy drinks at the bar. Open daily.

5 O'Clock Somewhere Bar - Onsite bar. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

4 outdoor swimming pools and 3 spa tubs are on site. Other recreational amenities include a health club, a sauna, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Horse riding nearby
  • Beach yoga on site
  • Free bicycles on site
  • Ecotours nearby
  • Fitness classes on site
  • Hiking/biking trails on site
  • Skydiving nearby
  • Yoga classes/instruction on site

Spa Services

St. Somewhere Spa, by Karisma has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

  • Number of treatment rooms 6
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 116 per vehicle (roundtrip, maximum occupancy 7)
  • Airport shuttle fee per child: MXN 0 (roundtrip)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Margaritaville Island Reserve Riviera Cancun
  • Margaritaville Island Reserve Riviera Cancun All Inclusive

You should know

  • New Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.