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Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

5.0 star property
5-star beachfront property near Puerto Morelos Beach

Choose dates to view prices

Photo gallery for Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

On the beach, beach cabanas, sun loungers, beach umbrellas
Aerial view
6 bars/lounges, 3 poolside bars, swim-up bar, beach bar
6 bars/lounges, 3 poolside bars, swim-up bar, beach bar
Garden

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi

Explore the area

View in a map
Km 27.5 Mza. 37 SM. 12, Bahia Petempich, Puerto Morelos, QROO, 77580
  • Place, Arrecife de Puerto Morelos National Park
    ‪6 min walk‬
  • Place, Puerto Morelos Beach
    ‪14 min drive‬
  • Place, Puerto Morelos Town Square
    ‪20 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬

Room options

View all photos for Suite (Swim Up Paradise)

View from room

Suite (Swim Up Paradise)

8.0 out of 10
Very good
(5 reviews)
  • 463 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (Paradise)

Property amenity

Room (Paradise)

9.2 out of 10
Wonderful
(77 reviews)
  • Garden view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Paradise Suite

Premium bedding, down comforters, free minibar, in-room safe

Paradise Suite

9.6 out of 10
Exceptional
(40 reviews)
  • Garden view
  • 534 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Paradise)

Premium bedding, down comforters, free minibar, in-room safe

Junior Suite (Paradise)

9.2 out of 10
Wonderful
(15 reviews)
  • Garden view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite (Swim Up Paradise)

View from room

Junior Suite (Swim Up Paradise)

  • 463 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Paradise Junior Suite

  • Sleeps 2

View all photos for Room, Ocean View (Paradise)

Room, Ocean View (Paradise) | View from room

Room, Ocean View (Paradise)

9.0 out of 10
Wonderful
(77 reviews)
  • Ocean view
  • 312 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (PARADISE CHILL OUT )

Suite (PARADISE CHILL OUT ) | Premium bedding, down comforters, free minibar, in-room safe

Suite (PARADISE CHILL OUT )

  • Ocean view
  • 624 sq ft
  • Sleeps 4
  • 1 King Bed

Suite (PARADISE CHILL OUT SWIM UP)

10.0 out of 10
Exceptional
(2 reviews)
  • 624 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite with Sea View

Premium bedding, down comforters, free minibar, in-room safe

Suite with Sea View

  • Sea view
  • 376 sq ft
  • Sleeps 2

View all photos for Suite with internal view

Premium bedding, down comforters, free minibar, in-room safe

Suite with internal view

  • 322 sq ft
  • Sleeps 2

View all photos for Suite with internal view

Outdoor dining | 4 restaurants, breakfast, lunch, dinner served; international cuisine

Suite with internal view

  • 548 sq ft
  • Sleeps 4

View all photos for Suite with internal view

Premium bedding, down comforters, free minibar, in-room safe

Suite with internal view

  • 548 sq ft
  • Sleeps 4

View all photos for Suite with internal view

Premium bedding, down comforters, free minibar, in-room safe

Suite with internal view

  • 667 sq ft
  • Sleeps 2

View all photos for Suite with internal view

Premium bedding, down comforters, free minibar, in-room safe

Suite with internal view

  • 753 sq ft
  • Sleeps 4

View all photos for Suite with internal view

Premium bedding, down comforters, free minibar, in-room safe

Suite with internal view

  • 699 sq ft
  • Sleeps 4

View all photos for Suite with internal view

Premium bedding, down comforters, free minibar, in-room safe

Suite with internal view

  • 699 sq ft
  • Sleeps 4

Paradise Ocean View Room

  • Sleeps 2

Paradise Room

  • Sleeps 2

Paradise Suite

  • Sleeps 2

Swim up Paradise Junior Suite

  • Sleeps 2

Swim up Paradise Suite

  • Sleeps 3

View all photos for Paradise Chill Out Suite

Combined shower/tub, rainfall showerhead, free toiletries, hair dryer

Paradise Chill Out Suite

  • Sleeps 3

View all photos for Paradise Swim Up Chill Out Suite

Combined shower/tub, rainfall showerhead, free toiletries, hair dryer

Paradise Swim Up Chill Out Suite

  • Sleeps 3

About the neighborhood

Puerto Morelos

Beachside getaway.You'll be steps from Arrecife de Puerto Morelos National Park and a 5-minute walk from Petempich Bay. Also, Puerto Morelos Beach is within 2 miles (3 km) and Dr. Alfredo Barrera Marin Botanical Garden is within 6 miles (10 km).

What's nearby

  • Arrecife de Puerto Morelos National Park - 6 min walk - 0.4 miles
  • Puerto Morelos Beach - 14 min drive - 6.5 miles
  • Moon Palace Golf Club - 16 min drive - 9.8 miles
  • Ojo de Agua Beach - 19 min drive - 8.7 miles
  • Puerto Morelos Town Square - 20 min drive - 8.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • ‪Le Chique - ‬6 min drive
  • ‪Siena Restaurant - ‬6 min drive
  • ‪Preferred Club Bar - ‬6 min drive
  • ‪Lobby Bar - ‬4 min walk
  • ‪Restaurante Zócalo - ‬6 min drive

About this property

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

5-star beachfront property near Puerto Morelos Beach
Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 6 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a health club, and a garden. Self parking and valet parking are free.

This 5-star Puerto Morelos property is smoke free.

  • 148 guestrooms or units
  • 4 dining venues
  • 3 bars by the pool
  • 6 bars or lounges
  • Meeting rooms
  • Buffet breakfast (free)
  • Karaoke
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (free)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Swim-up bar
Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All offers 148 air-conditioned accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 42-inch Smart televisions come with premium cable channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 6 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Similar properties

3 outdoor pools, open 7:00 AM to 7:00 PM, cabanas (surcharge)
Margaritaville Island Reserve Riviera Maya - An Adults Only All Inclusive
Puerto Morelos
  • Pool
  • Breakfast included
  • All inclusive
  • Spa
4.3 out of 5, Excellent, 1,802 reviews
$254 nightly
The price is $312
May 17 - May 18
Total with taxes and fees
Margaritaville Island Reserve Riviera Maya - An Adults Only All Inclusive

Property amenities

Family friendly

  • 4 outdoor pools
  • Baby bath
  • Baby toys
  • Changing table
  • Children's games
  • Children's toys
  • Free babysitting
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • High chair
  • Laundry facilities
  • Lifeguards on site
  • Mini-fridge
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 3 poolside bars
  • 4 restaurants
  • 6 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Karaoke
  • Playground
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 42-inch smart TV with premium cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Mini-fridge
  • Restaurant dining guides
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free international calls
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Margaritaville Island Reserve Riviera Cancun
Margaritaville Island Reserve Riviera Cancun All Inclusive

Frequently asked questions

How close is Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All to the airport?

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All is 12.6 mi (20-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

As of May 15, 2026, prices found for a 1-night stay for 2 adults at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All on Jun 2, 2026 start from $336, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All have an airport shuttle?

Airport shuttle services are not available at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All.

How close is Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All offer free breakfast?

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

No, there is no casino at this property.

What time is check-in at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

This property offers free self parking and valet parking.

Does Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All have a pool?

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All features 4 outdoor pools.

Does Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All have a restaurant?

There are 4 onsite restaurants, offering options like international cuisine, a beachfront location, and al fresco dining.

Does Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All have a spa?

This property has a spa, which features aromatherapy, sports massages, and hydrotherapy.

How close is Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All to downtown Puerto Morelos?

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All is 4.3 mi away from Puerto Morelos.

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 602 out of 1053 reviews
Rating 8 - Good. 223 out of 1053 reviews
Rating 6 - Okay. 120 out of 1053 reviews
Rating 4 - Poor. 51 out of 1053 reviews
Rating 2 - Terrible. 57 out of 1053 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Elijah Carter

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This resort had it all! This is one of the smaller resorts we’ve been to and I can’t say enough good things. First of all, the staff is amazing!! Everyone and I mean everyone smiles and greats you. They take the time to make sure that you have what you need and taken care of, room service especially. The bartenders are awesome (shout out Elbert) and pour great drinks. The check in was smooth, plenty of pools, and great activities. Will definitely come back!
Stayed 5 nights in Feb 2026

10/10 Excellent

Bianca

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The food is incredible compared to other resorts, à la carte restaurants first come first serve no reservation needed and you will always be seated. The staff is so friendly, kind and welcoming. The rooms are spacious, beautifully decorated and clean. Beautiful beach, and a lot of places on the resort to lounge. If you’re looking for a destination for pure relaxation, and great food, this is the spot!
Stayed 7 nights in Feb 2026

8/10 Good

Romelia

Stayed 4 nights in Jan 2026

10/10 Excellent

Sam

Stayed 5 nights in Feb 2026

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very well kept property. Staff was always there to see to what ever you needed. Judith made sure are room was always clean. Emilio was the best, always greeted us with a friendly smile. Food was delicious especially Rita’s tacos.
Stayed 7 nights in Jan 2026

10/10 Excellent

Janel

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our room was spotless and many of the staff made our week long stay so much more enjoyable! Shout out to Shirley, Norma, Daniel Ernesto and Picasso!! You all were wonderful bright points of our stay!
Stayed 5 nights in Feb 2026

2/10 Terrible

Nikita

Stayed 6 nights in Jan 2026

8/10 Good

Blake

Stayed 10 nights in Jan 2026

8/10 Good

Colleen

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pools were freezing, coffee shop didn’t open until 8:00 am. Everything else was wonderful!
Stayed 5 nights in Feb 2026

10/10 Excellent

Jonathan Peter Ross

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Margaritaville Island Reserve Riviera Cancún vibe is very relaxed and the place was spotless. Staff without exception were great starting with an "ask" on checking in that was accomodated followed by room service as were arrived later in the evening. The pool was a bit chilly as weather during our week was chilly too but we enjoyed each of the restaurants, the spa and used a bali bed on the beach for our last full day (really worth it if we join family/grandkids there next time!) Thank you to all the staff that made this an awesome trip!
Stayed 8 nights in Jan 2026

6/10 Okay

Kendra

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The staff was very nice and my room was clean. There were a lot of offers that turned out to be only if I became a member. I went for my 40th birthday and saw a voucher for $150 for a facial and massage and hydrotherapy but when I asked about it it was $350. Also they kept saying they would do something nice for my birthday like dinner on the beach or something but I had to buy it all. They did leave rose petals on my bed though and build a cake out of towels. That was pretty cool. Also, I went the one week it was very cold apparently.
Stayed 5 nights in Feb 2026

10/10 Excellent

Belinda

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everyone was so friendly and helpful. I got injured while there and employees were very quick to respond and help me out with crutches and a wheelchair for the rest of our stay. Ernesto was the best at the SOS bar! Thanks for a wonderful stay! We will definitely be back!
Personalized my quesadilla!
Ice cream was so delish!!
Drinks were top notch!
Stayed 5 nights in Feb 2026

8/10 Good

Caitlin

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The grounds were beautiful. Everything was very clean and well manicured. Difficult to get beach and pool chairs. Everyone was up early saving their spots. Hotel is off the beaten path. Beach was ok but Cancun beaches are much nicer. No beach/pool food or drink service. Drinks available at the bar. Smaller resort.
Stayed 6 nights in Feb 2026

10/10 Excellent

Timothy Greene

Stayed 2 nights in Jan 2026

8/10 Good

Christopher Philip

Stayed 5 nights in Jan 2026

10/10 Excellent

Molly

The staff were incredible and very attentive to our every need. The room was cleaned everyday
Stayed 5 nights in Jan 2026

6/10 Okay

Malaysia

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Staff was friendly and resort was beautiful only thing knocking the stars down is the food. Food could’ve definitely been better all the way around. Found myself going off resort to eat was about 2-3 good restaurants in the resort including the buffet.
Stayed 4 nights in Jan 2026

8/10 Good

Marcella

Liked: Cleanliness, amenities, property conditions & facilities
Clean spacious room The beautiful grounds and public areas Nice staff
Stayed 6 nights in Jan 2026

10/10 Excellent

Amber Lynn, Conway

Stayed 4 nights in Jan 2026

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay. This is a smaller resort and a great place to chill out for a few days, perfect for those who would prefer to avoid the party atmosphere but still have a fun time. Food and service is top notch.
Stayed 5 nights in Jan 2026

8/10 Good

Katherine

Stayed 8 nights in Jan 2026

8/10 Good

Carisa Lyn

Stayed 7 nights in Jan 2026

4/10 Poor

Brent, Wentzville

Stayed 5 nights in Jan 2026

8/10 Good

Scott

Traveled with partner
Liked: Cleanliness
We had a great stay. This is a very small resort Staff are amazing. Rooms are clean. A little dated with paint covering up old walls I. Rooms and not done well for a 5 star resort. Restaurants are good. Breakfast was disappointing. Very little options Bread was always hard and no bagels in buffet. The sister hotel had a wonderful breakfast when we went to visit so that was not great for us. Beds were comfy Beach was not good. Lots of seaweed and the smell from the seaweed made it difficult to be on the beach. Pools were all cold which was also a disappointment since you could swim at the beach. 5 star for staff. 3.5-4 for food and facilities
Stayed 8 nights in Jan 2026

2/10 Terrible

Leigh

Traveled with group, Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We’ve traveled to Cancun for over a decade, and this was the worst place we’ve ever stayed. The staff is not friendly. There are very few events/activities. One night there was Bingo at the bar- not even enough cards for 12 players. The food is poor quality. The buffet restaurant was only for breakfast and wasn’t full of options. The taco house was good but closed at 5pm. There is no swimmable ocean. The Live bands and Spa were positive features. My crew is in our 50’s- not a wild bunch. We were not pleased and would never return. Not a lot of people we met were thrilled with this resort, so I have no clue how it has such high reviews.
Stayed 5 nights in Jan 2026