Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

5.0 star property
5-star beachfront property near West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park

Choose dates to view prices

Photo gallery for Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

Aerial view
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12 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Breakfast included
  • All inclusive
  • Free WiFi

Explore the area

View in a map
Carretera Federal 307, Puerto Morelos, QROO, 77712
  • Place, Arrecife de Puerto Morelos National Park
    ‪2 min walk‬
  • Place, Puerto Morelos Beach
    ‪19 min drive‬
  • Place, Puerto Morelos Town Square
    ‪23 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

Luxury Junior Suite Ocean Front Terrace Jacuzzi

7.8 out of 10
Good
(34 reviews)
  • Ocean view
  • 548 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Queen Beds and 1 Twin Sofa Bed

Two Bedroom Luxury Junior Suite Ocean Front Diamond Club

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 1096 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 2 Double Sofa Beds

Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 994 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite Swim Out

7.6 out of 10
Good
(35 reviews)
  • 548 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Queen Beds and 1 Twin Sofa Bed

Two Bedroom Luxury Junior Suite Ocean View Diamond Club

  • Ocean view
  • 1096 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Double Sofa Beds and 2 Queen Beds

Two Bedroom Luxury Junior Suite

7.4 out of 10
Good
(3 reviews)
  • 1089 sq ft
  • Sleeps 8
  • 2 Queen Beds, 2 Double Sofa Beds and 1 King Bed

Luxury Junior Suite Ocean View

8.0 out of 10
Very good
(35 reviews)
  • Ocean view
  • 548 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Queen Beds and 1 Twin Sofa Bed

Luxury Junior Suite Swim Out Diamond Club

8.4 out of 10
Very good
(5 reviews)
  • 548 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Queen Beds and 1 Twin Sofa Bed

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 5205 sq ft
  • 1 bedroom
  • Sleeps 8
  • 1 Double Sofa Bed, 2 Queen Beds and 1 King Bed

Luxury Junior Suite Ocean Front

7.2 out of 10
Good
(34 reviews)
  • Ocean view
  • 548 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Queen Beds and 1 Twin Sofa Bed

Luxury Junior Suite Ocean View Diamond Club

7.0 out of 10
Good
(8 reviews)
  • Ocean view
  • 548 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Ocean Front Diamond Club

7.0 out of 10
Good
(2 reviews)
  • Ocean view
  • 548 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Queen Beds and 1 Twin Sofa Bed

Luxury Junior Suite Ocean Front Swim Out Diamond Club

8.0 out of 10
Very good
(6 reviews)
  • Ocean view
  • 548 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

  • Ocean view
  • 3437 sq ft
  • 1 bedroom
  • Sleeps 10
  • 1 King Bed, 2 Double Sofa Beds and 2 Queen Beds

Luxury Junior Suite

8.2 out of 10
Very good
(137 reviews)
  • 544 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Queen Beds and 1 Twin Sofa Bed

Luxury Junior Suite Ocean Front Terrace Jacuzzi Diamond Club

7.2 out of 10
Good
(5 reviews)
  • Ocean view
  • 548 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Queen Beds and 1 Twin Sofa Bed

About the neighborhood

Puerto Morelos

Beachside getaway.Stay at this Puerto Morelos property and you'll be within 9 miles (15 km) of El Tinto Golf Course and 16 miles (25 km) of Puerto Morelos Town Square.

What's nearby

  • Arrecife de Puerto Morelos National Park - 2 min walk - 0.1 miles
  • Moon Palace Golf Club - 14 min drive - 7.0 miles
  • Puerto Morelos Beach - 19 min drive - 11.1 miles
  • Ojo de Agua Beach - 22 min drive - 12.7 miles
  • Puerto Morelos Town Square - 23 min drive - 12.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • ‪the cave - ‬6 min walk
  • Agave Mexican Cuisine
  • ‪Diamond Club Lounge - ‬1 min walk
  • ‪Diamond Club Bar - ‬1 min walk
  • ‪Taj - ‬17 min walk

About this property

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

5-star beachfront property near West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 12 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars, and 8 bars/lounges. WiFi is free in public spaces. This Beaux Arts property also offers a complimentary water park, a complimentary children's club, and a children's pool.

Smoking is allowed in designated areas at this 5-star Puerto Morelos property.

  • 1005 guestrooms or units
  • 9 levels
  • 12 dining venues
  • 2 bars on the beach
  • 3 bars by the pool
  • 3 swim-up bars
  • 8 bars or lounges
  • Full breakfast (free)
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort offers 1005 accommodations with free minibar items and minibars. Rooms open to balconies. Beds feature down comforters and premium bedding. A pillow menu is available. Plasma televisions come with premium cable channels.

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.

The onsite spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Similar properties

Property amenities

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free water park access
  • In-room crib
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 12 restaurants
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 8 bars/lounges
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 6 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Lazy river
  • Playground
  • Sauna
  • Shopping
  • Splash pad
  • Steam room
  • Table tennis
  • Tennis
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • MP3 dock
  • Plasma TV with premium cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 1 year old or younger stays free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 4.06 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

Property Registration Number 005-007-006211/2025

We should mention

  • One child 1 year old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Royalton Splash Riviera Cancun
Royalton Splash Riviera Cancun All Inclusive Resort

Frequently asked questions

How close is Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort to the airport?

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort is 10.4 mi (20-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

As of Apr 4, 2026, prices found for a 1-night stay for 2 adults at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort on Apr 16, 2026 start from $329, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort have an airport shuttle?

Airport shuttle services are not available at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort.

How close is Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort offer free breakfast?

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort offers free full breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

No, there is no casino at this property.

What time is check-in at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

Free parking is not available at this property.

Does Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort have a pool?

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort features 6 outdoor pools and a children's pool.

Does Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort have a restaurant?

Yes, there are 12 restaurants on site.

Does Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort have a spa?

This property has a spa, which features hydrotherapy, Swedish massages, and body treatments.

How close is Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort to downtown Puerto Morelos?

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort is 6.8 mi away from Puerto Morelos.

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 1262 out of 2686 reviews
Rating 8 - Good. 615 out of 2686 reviews
Rating 6 - Okay. 356 out of 2686 reviews
Rating 4 - Poor. 208 out of 2686 reviews
Rating 2 - Terrible. 245 out of 2686 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Deborah

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everyone that worked there were super friendly and helpful. The service was great although I think they were understaffed, so it was slow at times. The food was wonderful and a ton of things for kids to do. The only thing that I didn’t like was not enough lounge chairs for everyone and people had to fight for them. It was a bit overcrowded probably because it was peak season. I would definitely go back, but not around Christmas and New Year’s.
Stayed 5 nights in Dec 2025

2/10 Terrible

Kremena Ivanova

Stayed 8 nights in Dec 2025

10/10 Excellent

Ramzi, Sterling Heights

Stayed 3 nights in Dec 2025

6/10 Okay

Abdollah

Traveled with family and small children
They must improve staff better.
Stayed 7 nights in Dec 2025

4/10 Poor

Shahin

Stayed 4 nights in Dec 2025

10/10 Excellent

Roberto Joel Santana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to vacation with kids.
Stayed 5 nights in Dec 2025

2/10 Terrible

Tariq

Traveled with family
Disliked: Amenities, property conditions & facilities
Everything was wrong. Over priced hotel. For what we paid. they were over booked big time . You have to compete for everything. I will break it down one item at a time. Pool chairs: you have to be up at 5 AM to reserve seats. If you come by 7 AM You are out of luck. Two grown up men were yelling and fighting over chairs. I'm coming on vacation to relax not to hussle and bussle. Even if you want to pay for a cabana you should reserve before you arrive. Food : they run out of stuff very early in the day, low quality definitely doesn't align with the price Staff: they try their best but you can tell they are trained to twll you i will talk to my manager and see the. An hour after, sorry sir we are out or all tables are booked . Alcohol, very cheap low quality again does not align with the price when we paid 15000 for 6 nights . Front desk : phones don't work ,if they do they don't answer or they hang up on you. You have to hussle for everything. The lady that checked us in didn't give us a piece of information on what is going on, all she said all on the app, the app doesn't work and crashes . Room service sucks 90 minutes to get the food .very limited menu and cold. We stayed here before everything was much better .this place went down big time. Take your family and momey somewhere else.
Stayed 6 nights in Dec 2025

4/10 Poor

John

Stayed 5 nights in Dec 2025

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025

6/10 Okay

Parvinder Jit

Stayed 6 nights in Sep 2025

10/10 Excellent

Chun Kit Jack

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great for families with kids 5+ years of age. pools are great. slides are fun. food is delicious. staff is super friendly. will definitely go again
Stayed 5 nights in Dec 2025

6/10 Okay

Sina

Good food and curteous staff. No
Stayed 5 nights in Dec 2025

8/10 Good

maryam

Liked: Cleanliness, amenities, property conditions & facilities
Other than restaurants staffs who were pushing you to tip more than usual tips at the resorts,( once one of them threw the tips on the table) , everyone and everything else was fine and pleasant. But, in this resorts you don’t want to have pad feelings when you go for dining with your family and friends
Stayed 7 nights in Dec 2025

10/10 Excellent

Dawna-Rae

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We booked the Diamond Club and it was well worth it. Clarissa was our butler and she was the absolute best- calm and friendly and gets the job done! We also had a server named Marco, at multiple restaurants, who was the friendliest, happiest person who offered amazing service as well. Juan was a Diamond Club pool attendant who was so helpful and gracious. Everyone made our stay that much better. Our room was super clean and overlooked the pool and beach. The resort itself was very clean and well taken care of. The food was wonderful and there was so many options! We loved the cafe for our caffeine fix and a little treat anytime of day. The pools, splash area and water slides were perfect. The beach had the softest, nicest sand on that stretch of resorts in my opinion. I can’t say enough great things about this place. We’ll definitely be back!
Stayed 7 nights in Dec 2025

6/10 Okay

Kinya

Stayed 5 nights in Dec 2025

2/10 Terrible

Ian

Liked: Amenities, property conditions & facilities
Good parts first, because fair is fair: * Beautiful location and rooms * Great variety of food and drink * Kids club is excellent * Guest services was clutch helping me recover my wallet * Amazing crepes That said... It's hard to describe how bad this experience was. Worst part was having the buffet explode like a bomb in front of me and my son. The poor family in front of us had a son with red face crying. It was terrifying - the fire, the smoke, the pots and pans going everywhere. Second worst part was food poisoning. The hygiene at the place was substandard. The pools were unusable as a family due to overcrowded chairs. You had to be up at 6am to reserve chairs. They didn't help with a late checkout, despite having food poisoning and this explosion happen to us. Then as we were leaving - and late for the airport- they detained us telling us didn't have them the paper (which we did, earlier to another person). Sprinkle over all this: constant upsells and marketing pitches disguised as hospitality. (Can't get a pool chair? Buy one!! But wait: become a member and it's 75% off. Oh, we can't reserve one unless you're a member. Oh wait. There's none available anyway. Maybe tomorrow.) I thought this would be a place my family could relax and enjoy our vacation, not get our faces burned off and food poisoning and sold club memberships and then HELD FROM GOING TO THE AIRPORT. What the actual hell.
Stayed 5 nights in Dec 2025

10/10 Excellent

Rachel

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great
Stayed 7 nights in Dec 2025

10/10 Excellent

Satish

Traveled with family
Liked: Cleanliness, staff & service, amenities
Rooms were clean and spacious. We loved the cleaniness and amenities provided in the room.
Stayed 5 nights in Dec 2025

10/10 Excellent

Ravi

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed the hospitality. Amazing staff. Smiling faces greeting us all the time.
Stayed 3 nights in Dec 2025

10/10 Excellent

Ivan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay with lots to do for the kids!! Rooms were spotless
Stayed 5 nights in Dec 2025

6/10 Okay

Alan

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Disappointed Despite Hardworking Staff The staff were courteous and worked tirelessly, but management decisions consistently undermined the experience. Staff parking lines the end of the two-mile entrance drive—a cluttered, unprofessional first impression that set low expectations the property unfortunately met. I paid a significant premium for Diamond Club, expecting elevated service. While the assistants helped (Ivan & Enrique were great) with reservations, the "Diamond" rooms disappointed. Hallways showed wear, and food plates sat outside rooms for 12+ hours—not the attention to detail expected when paying extra for premium status. Every restaurant visit involved extended waits for seating, service, and drinks. This reflects poorly on management, not the staff, who were stretched impossibly thin. At check-in, before receiving my room, I was pressured to schedule a timeshare presentation. I'd already paid premium rates—why pitch more memberships before I've even seen my room? The nickel-and-diming continued: wristbands replace keycards, but lose yours and face substantial replacement charges. I spent four days at the Waldorf Astoria next door. The difference was night and day—impeccable maintenance, proper staffing, no upselling. Premium pricing should deliver premium experience. Here, it doesn't. Management prioritizes profit over guest satisfaction.
Stayed 2 nights in Dec 2025

10/10 Excellent

Dashawn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 4 nights in Sep 2025

8/10 Good

Samrat

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pros newly build hotel has a modern 5 star feeling , clean and manicured. good variety of restaurants beautiful pools and water park. evening programs are average but enjoyable. beach is not very wide , probably 2 feet from the boundary , beach is not very clean , lots black debris floating make the water black. Cons 2 queen beds are advertised but we have given 1 king bed , they explained it’s there in the rule, you can’t choose the beds they will assign on check in, this was a huge deal breaker for us, as we are traveling with family of four almost all adults. the sofa beds are awful don’t count on even sleeping even a day, we end up getting a rollaway bed that saved our trip. Very bad experience on day one. limited or no nightlife very secluded area from the city , you have to pay $100 to reach nearest locality. , if you are looking to explore local areas you should not book this hotel. very hard to reserve dinner as the provided app opens slot at midnight and if you are 5 min late you will not get your choice.
Stayed 5 nights in Dec 2025

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. Food needs improvement
Stayed 5 nights in Dec 2025

10/10 Excellent

Mariam

Stayed 4 nights in Dec 2025