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El Beso Adults Only at Ocean Coral & Turquesa - All Inclusive

4.5-star property
S.S. 12, Mza. 15, Lote 1-02, 103, Puerto Morelos, QROO 1-855-201-7819
4.0 out of 5
Very good!
See all 10 travelocity Reviews

"Staff was absolutely amazing, super attentive and very friendly. Transportation to town was convenient and easily accessible. Reservations are nee ... " More

By a verified traveler on Wed 26 Oct 2022

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Hotel Description

Adults-only beachfront property with spa

On the beach

Within a 10-minute walk of the property, you'll find Puerto Morelos Beach and Arrecife de Puerto Morelos National Park. Petempich Bay and Ojo de Agua Beach are also within 3 miles (5 km).

All-inclusive

A full-service spa, a gym, and a restaurant are all featured at this smoke-free property. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the outdoor pool and perks like free self parking.

Junior Suite Beso Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max
$415* Per night/room Jan 3 - Jan 4

Junior Suite Beso Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

El Beso Adults Only at Ocean Coral & Turquesa - All Inclusive ratings based on 10 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for El Beso Adults Only at Ocean Coral & Turquesa - All Inclusive

Everyone (3) Couples (6)
3 out of 5
Staff was absolutely amazing, super attentive and very friendly. Transportation to town was convenient and easily accessible. Reservations are needed for most restaurants. Restaurant food is good. Buffet food was mediocre at best. Pools close at 8pm each day. Property is starting to show its age. In room bathrooms are less than desirable. Flooring is dirty, showers have build up and ours wouldn’t drain so we stood in standing water, actually we would have to turn the shower off mid way through, wait for the water to drain and then finish our showers. Front desk said they would fix it but it never got done. Wi-Fi was spotty and stopped working in the room altogether. When questioning the front desk about the issue they told us they didn’t know and it was working fine where they were. Power went out at least 3 times during our stay and flickered more than that. Construction within the grounds starts early and there is a sewage smell while walking through some parts of the grounds. During check in, be prepared to sit through a push to become a member. Essentially, they want you to sit through a presentation and buy into a “timeshare”. This was not expected after a day of traveling and we had to say no more than 4 times and get up from the table to be taken seriously. Overall, our trip to Mexico was great but we would choose another property on our next trip.

Posted by , from Pea Ridge on Oct 26, 2022

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Comment from Hotel Management

Nov 9, 2022 by GUEST SERVICE

Dear Ms. Casey:Thank you for visiting us and taking the time to share your experience through this platform.We greatly appreciate your point of view regarding services that did not meet your expectations. We value your feedback regarding your experience and regret that we were unable to satisfy your vacation as you expected. We thank you for your comments that helps us to get better, we will send the comments to the departments involved and we will continue working to further improve the quality of our services. So that on your next visit you give us the opportunity to change your point of view and give you and your family a great vacation.We hope to have the opportunity to welcome you again soon in this, your home and to change your perception. Kind regards, Ocean Coral & Turquesa

5 out of 5
It was clean and beautiful. Many options to eat within the resort. The staff was friendly attentive and respectful

Posted by on Sep 3, 2022

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Comment from Hotel Management

Sep 15, 2022 by GUEST SERVICE

Dear Mr. Marcos:We appreciate your excellent review and the time you spent in sharing it through this platform. We will forward and convey your congratulations to our departments and staff since they delivered their best effort, so you and your family could spent a great vacation.We look forward to your soon return, for you to have a great experience again at The Ocean Coral & Turquesa

4 out of 5
Enjoyed our time. The chairs is a non issue we found chairs daily and 1 day dragged 2 lounges from the beach to the pool. If u want to get up at 4am Go For It. Paid for El Baso, adult section but found the nightlife to be non existant for couples. No club, nothing to do after dinner. Pool bar was where most people met but kids all around.. overall wonderful weather and food was a 3* at best

Posted by on Apr 28, 2022

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Comment from Hotel Management

Apr 28, 2022 by Dear Lisa

Thank you for taking the time to share your insight about the different components of your vacation experience with us. It truly hits hard when we are unable to deliver our guests with a product that is on par with their expectations for a luxurious getaway. I will certainly take consider your observations as we continue to work hard to live up to our five stars certifications. I am confident that in the near future, you will provide us another opportunity to demonstrate that this was the exception rather than the rule at The Ocean Coral & Turquesa. We remain at your service.

1 out of 5

Posted by on Jul 13, 2021

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Comment from Hotel Management

Jul 30, 2021 by Privilege & Guest Services Supervisor

Thank you for taking your vacation at Ocean Coral & Turquesa. We greatly appreciate your point of view regarding services that did not meet your expectations, which were not a reason to minimize happiness on your vacation. We value your feedback regarding your experience and regret that we were unable to satisfy your vacation as you expected. We thank you for your comments that helps us to get better, We will send the comments to the departments involved and we will continue working to further improve the quality of our services. So that on your next visit you give us the opportunity to change your point of view and give you and your family a great vacation. We hope to have the opportunity to welcome you again soon in this, your home and to change your perception. Kind regards, The Ocean Coral & Turquesa

5 out of 5
Pools were awesome, beach was clean, staff was incredible

Posted by on Mar 8, 2021

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Comment from Hotel Management

Mar 8, 2021 by Guest Service Supervisor

Thank you for choosing your vacation at Ocean Coral & Turquesa. We greatly appreciate your excellent feedback and let us know that we have done our best to successfully finalize your stay. Thank you for taking the time to write your comments on this page. We will send your congratulations to the departments and staff involved in making you and your family have a great vacation. We look forward to your soon return, to offer our best to you have a great experience again on The Ocean Coral & Turquesa

4 out of 5
Hotel was nice. Many great employees. Drinks were great!!! Food situation during our stay was a bit tough. Only 3 restaurants open each night. If you don’t get reservations at one of the “specialty” restaurants and the buffet is not open for dinner, you will have to get room service. Been to Mexico many times, understand that I am going to get bothered about the timeshares, but could not go in the lobby without being bombarded by people. We say no, that means no, leave me alone. Not all elevators working either.

Posted by on Sep 19, 2020

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Comment from Hotel Management

Sep 22, 2020 by Privilege & Guest Services Supervisor

Dear guest, Thank you so much for choosing us for your holidays, we want to cover totally your expectations but is really important to mention you, we will working to hard in our weaknesses. Please if you need something, do not hesitate to contact to us.

5 out of 5
This Vacation was luxurious and very inexpensive!! All the staff was extremely kind and more than happy to help and answer questions and helped to make sure I was happy and well attended to. We stayed on the adults only side and it was so quiet and serene! I loved the exclusive access for adults to the beach bar and pool areas. The restaurants were centrally located. One of the pool bar staffs suggestions was that we upgrade our stay to Privilege and it was well worth it! Thank you Juan in the Privilege pool area for the tip. Anthony the bellman walked us all over and showed us where everything was located, and the main bar staff Johnson and Mateo made sure we always had beverages and made us feel like welcomed friends!

Posted by , from Savannah GA on Jan 20, 2020

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4 out of 5
We upgraded to Privilege and it was worth it. The facilities were better

Posted by on Oct 13, 2019

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Comment from Hotel Management

Oct 20, 2019 by Oliver Palomo

Dear Guest, we would like to express our gratitude for having chosen Ocean Coral&Turquesa as your holiday destination at Riviera Maya. We look forward to receive you again and say thank you for the opportunity to assist you. Warm Regards.

4 out of 5
Please know, this is NOT adults only. Overall we enjoyed our stay but this is NOT an adults only resort. It’s a building and a pool that’s “adults” only but really only a pool. We had kids staying in our “adults only” building. The pools are basically a giant hot tub and there’s no shade whatsoever in any of the pools and the beach was overrun by sargassum so we didn’t get to enjoy the beach at all. We had to stay inside one day because there was no where to be in water in the shade and we were really sunburnt. Also, people go to the pools at 6am and throw towels on chairs so we had to leave our stuff by a tree in the grass while chairs were unused all day by people saving them. Pools close by 8pm and everything else is closed by 10 other than the “DJ” party by the pool (you can look at it but can’t get in). We really wanted to have night swims out of the sun but couldn’t. Only one restaurant felt air conditioned so we sweated through every meal (I can imagine the electric bills would be outrageous if they had AC running with the doors constantly opening but it was really hot). The food was really good and lots of good options!! The staff is super super friendly and accommodating! We probably won’t return but we overall enjoyed the getaway and it’s a very family friendly resort with beautiful grounds and really nice rooms.

Posted by on Aug 18, 2019

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Comment from Hotel Management

Aug 31, 2019 by The Ocean Coral & Turquesa Management

Dear Guest, First of all, we would like to express our gratitude for having chosen Ocean Coral&Turquesa as your holiday destination at Riviera Maya. We sorry to read that some aspects of your vacation were not at the height of your expectations. Rest assured that we take good note of all of your comments and that we will transmit them to the different departements implicated in order to improve our service. We would like to thank you for having taken the time to leave your comments on this page. We hope we will have the chance to receive you again in our hotel in the near future and improve your perception of our resort. Warm Regards,

5 out of 5

Great Resort for the Money

Pros: Friendly staff and all inclusive
Cons: softer towels
Location: we went snorkeling in cancun and to Tulum which were both only about 30 minute rides. shopping and excursions galore
This was our first time to Cancun and we will be back! The staff was extremely friendly. Our room was nice. The pools and restaurants were nice. The beach is small and we hit it during a time with a lot of seaweed but the set up was great to sit and enjoy the ocean breeze. Large spaces both inside and outside to sit and have a drink. There were numerous activities available for all ages.

Posted by , from Grove City, OHIO on Nov 5, 2015

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About the El Beso Adults Only at Ocean Coral & Turquesa - All Inclusive

Location S.S. 12, Mza. 15, Lote 1-02, 103, Puerto Morelos, QROO 77511

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property Features

El Beso Adults Only at Ocean Coral & Turquesa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at El Beso Adults Only at Ocean Coral & Turquesa - All Inclusive like an outdoor pool and an outdoor tennis court. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a health club, a spa tub, and a garden. Limited free parking is available on a first-come, first-served basis. This 4.5-star Puerto Morelos property is smoke free.

  • 80 guestrooms or units
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

El Beso Adults Only at Ocean Coral & Turquesa - All Inclusive offers 80 air-conditioned accommodations with safes and complimentary bottled water. 50-inch LCD televisions come with cable channels. Bathrooms include showers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hair dryers can be requested.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer available
  • Safe
  • Telephone
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

El Beso Adults Only at Ocean Coral & Turquesa - All Inclusive has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

An outdoor tennis court and a health club are featured at the property. An outdoor pool and a spa tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Basketball on site
  • Volleyball on site
  • Beach volleyball on site
  • Golf lessons available nearby
  • Fitness classes on site

Spa Services

Despacio Spa has 6 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Number of treatment rooms 6
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Steam room in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

This adults-only property is located within an all-ages resort; common areas and some facilities are shared. Guests have access to facilities and services at the entire resort.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and cash.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Minimum guest age is 18
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Hotel Names

  • Ocean Turquesa All Inclusive Puerto Morelos
  • Privilege Ocean Coral Turquesa All Inclusive Puerto Morelos
  • Privilege Ocean Coral Turquesa All Inclusive
  • Privilege Ocean Coral Turquesa Puerto Morelos
  • Privilege Ocean Coral Turques
  • Ocean Coral Turquesa El Beso Adults Only All Inclusive
  • El Beso Adults Only at Ocean Coral Turquesa All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.