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4.0 out of 5

"Pools were awesome, beach was clean, staff was incredible " More

By a verified traveler on Mon 08 Mar 2021

Hotel Description

4.5-star beachfront property near Puerto Morelos Town Square

On the beach

You'll be within half a mile (1 km) of Puerto Morelos Beach and 2 miles (3 km) of Petempich Bay with a stay here. Crococun Zoo and Ojo de Agua Beach are also within 3 miles (5 km).

All-inclusive

A full-service spa, 9 restaurants, and 4 outdoor pools are all featured at this all-inclusive property. Traveling on business? Take advantage of the business center and free WiFi in public areas. Relax with a drink at one of the 5 bars/lounges and enjoy perks like free self parking.

Free Internet, plasma TVs

The 200 guestrooms offer free WiFi and free wired Internet, plasma TVs with cable channels, and room service. Coffee/tea makers, free bottled water, and safes are also available.

Junior Suite Beso Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max
$174* Per night/room Aug 23 - Aug 24

Junior Suite Beso Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Ocean Coral & Turquesa El Beso Adults Only - All Inclusive ratings based on 7 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Ocean Coral & Turquesa El Beso Adults Only - All Inclusive

Everyone (3) Couples (3)
1 out of 5

Posted by on Jul 13, 2021

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Comment from Hotel Management

Jul 30, 2021 by Privilege & Guest Services Supervisor

Thank you for taking your vacation at Ocean Coral & Turquesa. We greatly appreciate your point of view regarding services that did not meet your expectations, which were not a reason to minimize happiness on your vacation. We value your feedback regarding your experience and regret that we were unable to satisfy your vacation as you expected. We thank you for your comments that helps us to get better, We will send the comments to the departments involved and we will continue working to further improve the quality of our services. So that on your next visit you give us the opportunity to change your point of view and give you and your family a great vacation. We hope to have the opportunity to welcome you again soon in this, your home and to change your perception. Kind regards, The Ocean Coral & Turquesa

5 out of 5
Pools were awesome, beach was clean, staff was incredible

Posted by on Mar 8, 2021

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Comment from Hotel Management

Mar 8, 2021 by Guest Service Supervisor

Thank you for choosing your vacation at Ocean Coral & Turquesa. We greatly appreciate your excellent feedback and let us know that we have done our best to successfully finalize your stay. Thank you for taking the time to write your comments on this page. We will send your congratulations to the departments and staff involved in making you and your family have a great vacation. We look forward to your soon return, to offer our best to you have a great experience again on The Ocean Coral & Turquesa

4 out of 5
Hotel was nice. Many great employees. Drinks were great!!! Food situation during our stay was a bit tough. Only 3 restaurants open each night. If you don’t get reservations at one of the “specialty” restaurants and the buffet is not open for dinner, you will have to get room service. Been to Mexico many times, understand that I am going to get bothered about the timeshares, but could not go in the lobby without being bombarded by people. We say no, that means no, leave me alone. Not all elevators working either.

Posted by on Sep 19, 2020

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Comment from Hotel Management

Sep 22, 2020 by Privilege & Guest Services Supervisor

Dear guest, Thank you so much for choosing us for your holidays, we want to cover totally your expectations but is really important to mention you, we will working to hard in our weaknesses. Please if you need something, do not hesitate to contact to us.

5 out of 5
This Vacation was luxurious and very inexpensive!! All the staff was extremely kind and more than happy to help and answer questions and helped to make sure I was happy and well attended to. We stayed on the adults only side and it was so quiet and serene! I loved the exclusive access for adults to the beach bar and pool areas. The restaurants were centrally located. One of the pool bar staffs suggestions was that we upgrade our stay to Privilege and it was well worth it! Thank you Juan in the Privilege pool area for the tip. Anthony the bellman walked us all over and showed us where everything was located, and the main bar staff Johnson and Mateo made sure we always had beverages and made us feel like welcomed friends!

Posted by , from Savannah GA on Jan 20, 2020

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4 out of 5
We upgraded to Privilege and it was worth it. The facilities were better

Posted by on Oct 13, 2019

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Comment from Hotel Management

Oct 20, 2019 by Oliver Palomo

Dear Guest, we would like to express our gratitude for having chosen Ocean Coral&Turquesa as your holiday destination at Riviera Maya. We look forward to receive you again and say thank you for the opportunity to assist you. Warm Regards.

4 out of 5
Please know, this is NOT adults only. Overall we enjoyed our stay but this is NOT an adults only resort. It’s a building and a pool that’s “adults” only but really only a pool. We had kids staying in our “adults only” building. The pools are basically a giant hot tub and there’s no shade whatsoever in any of the pools and the beach was overrun by sargassum so we didn’t get to enjoy the beach at all. We had to stay inside one day because there was no where to be in water in the shade and we were really sunburnt. Also, people go to the pools at 6am and throw towels on chairs so we had to leave our stuff by a tree in the grass while chairs were unused all day by people saving them. Pools close by 8pm and everything else is closed by 10 other than the “DJ” party by the pool (you can look at it but can’t get in). We really wanted to have night swims out of the sun but couldn’t. Only one restaurant felt air conditioned so we sweated through every meal (I can imagine the electric bills would be outrageous if they had AC running with the doors constantly opening but it was really hot). The food was really good and lots of good options!! The staff is super super friendly and accommodating! We probably won’t return but we overall enjoyed the getaway and it’s a very family friendly resort with beautiful grounds and really nice rooms.

Posted by on Aug 18, 2019

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Comment from Hotel Management

Aug 31, 2019 by The Ocean Coral & Turquesa Management

Dear Guest, First of all, we would like to express our gratitude for having chosen Ocean Coral&Turquesa as your holiday destination at Riviera Maya. We sorry to read that some aspects of your vacation were not at the height of your expectations. Rest assured that we take good note of all of your comments and that we will transmit them to the different departements implicated in order to improve our service. We would like to thank you for having taken the time to leave your comments on this page. We hope we will have the chance to receive you again in our hotel in the near future and improve your perception of our resort. Warm Regards,

5 out of 5

Great Resort for the Money

Pros: Friendly staff and all inclusive
Cons: softer towels
Location: we went snorkeling in cancun and to Tulum which were both only about 30 minute rides. shopping and excursions galore
This was our first time to Cancun and we will be back! The staff was extremely friendly. Our room was nice. The pools and restaurants were nice. The beach is small and we hit it during a time with a lot of seaweed but the set up was great to sit and enjoy the ocean breeze. Large spaces both inside and outside to sit and have a drink. There were numerous activities available for all ages.

Posted by , from Grove City, OHIO on Nov 5, 2015

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About the Ocean Coral & Turquesa El Beso Adults Only - All Inclusive

Location S.S. 12, Mza. 15, Lote 1-02, 103, Puerto Morelos, QROO 77511

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property Features

Ocean Coral & Turquesa El Beso Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Ocean Coral & Turquesa El Beso Adults Only - All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers an outdoor tennis court, a health club, and a spa tub. Limited free parking is available on a first-come, first-served basis. This 4.5-star Puerto Morelos property is smoke free.

  • 200 guestrooms or units
  • 9 dining venues
  • 5 bars or lounges
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Cancun Intl. Airport (CUN) (23.8 km / 14.8 mi)
  • Parking: Free self parking

Room Amenities

Ocean Coral & Turquesa El Beso Adults Only - All Inclusive offers 200 air-conditioned accommodations with safes and complimentary bottled water. 32-inch plasma televisions come with cable channels. Bathrooms include showers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hair dryers can be requested.

  • In-room dining (limited hours)
  • Plasma television
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer available
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Casa del Mar - Overlooking the garden, this buffet restaurant serves breakfast, lunch, and dinner.

Blue Moon - Overlooking the garden, this restaurant specializes in Italian cuisine and serves dinner only.

Sensai - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.

Hacienda Los Girasoles - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.

Villa Marina - This restaurant specializes in Mexican cuisine and serves brunch and dinner. Open select days.

Room service (during limited hours) is available.

Nearby Activities

4 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include an outdoor tennis court and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Basketball on site
  • Volleyball on site
  • Beach volleyball on site
  • Golf lessons available nearby
  • Fitness classes on site

Spa Services

Despacio Spa has 6 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Number of treatment rooms 6
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Steam room in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 between bookings. This property affirms that it adheres to the cleaning and disinfection practices of European Holiday Home Association (EHHA - Europe).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitization practices of European Holiday Home Association (EHHA - Europe)
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Ocean Turquesa All Inclusive Puerto Morelos
  • Privilege Ocean Coral Turquesa All Inclusive Puerto Morelos
  • Privilege Ocean Coral Turquesa All Inclusive
  • Privilege Ocean Coral Turquesa Puerto Morelos
  • Privilege Ocean Coral Turques

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.