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Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

4.5 star property
4.5-star beachfront property near Moon Palace Golf Club

Choose dates to view prices

Photo gallery for Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Outdoor wedding area
8 outdoor pools, free cabanas, pool umbrellas
Free minibar, in-room safe, desk, blackout drapes
Banquet hall
Lobby

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Hot Tub
  • Breakfast included
  • Room service
  • All inclusive

Explore the area

Map
Carr Federal 307 Tulum-Cancun Km 332.15, SM31 MZ03, Puerto Morelos, QROO, 77580
  • Moon Palace Golf Club
    ‪15 min drive‬
  • Petempich Bay
    ‪24 min drive‬
  • Puerto Morelos Town Square
    ‪25 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬

Room options

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

View from room

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

8.0 out of 10
Very good
(13 reviews)
  • 592 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Luxury Family Suite Ocean View

7.0 out of 10
Good
(19 reviews)
  • 656 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

10.0 out of 10
Exceptional
(1 review)
  • 1851 sq ft
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Swim Out

View from room

Luxury Presidential Two Bedroom Suite Swim Out

  • 1851 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Family Suite Ocean View Diamond Club

  • 656 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Junior Suite Ocean View Diamond Club

8.4 out of 10
Very good
(8 reviews)
  • 560 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential One Bedroom Suite Diamond Club

  • 1259 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

9.2 out of 10
Wonderful
(7 reviews)
  • 1259 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi

View from room

Luxury Suite Ocean View with Terrace Jacuzzi

7.4 out of 10
Good
(33 reviews)
  • 592 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential One Bedroom Suite Ocean View

8.2 out of 10
Very good
(10 reviews)
  • 1259 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Swim Out Diamond Club

View from room

Luxury Presidential One Bedroom Suite Swim Out Diamond Club

  • 1259 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Luxury Junior Suite Ocean View

  • 560 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

  • 3800 sq ft
  • Ocean view
  • Sleeps 12
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential Two Bedroom Suite Ocean View

  • 1851 sq ft
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

  • 1259 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite

Free minibar, in-room safe, desk, blackout drapes

Luxury Junior Suite

7.4 out of 10
Good
(86 reviews)
  • 560 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Junior Suite Swim Out Diamond Club

7.4 out of 10
Good
(18 reviews)
  • 560 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Bed

View all photos for Luxury Presidential One Bedroom Suite Swim Out

View from room

Luxury Presidential One Bedroom Suite Swim Out

  • 1259 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Swim Out DC

View from room

Luxury Presidential Two Bedroom Suite Swim Out DC

  • 1851 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out

Free minibar, in-room safe, desk, blackout drapes

Luxury Junior Suite Swim Out

7.8 out of 10
Good
(56 reviews)
  • 560 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite with Terrace Jacuzzi

View from room

Luxury Suite with Terrace Jacuzzi

7.6 out of 10
Good
(44 reviews)
  • 592 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

View from room

Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

10.0 out of 10
Exceptional
(1 review)
  • 3207 sq ft
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

About the neighborhood

Puerto Morelos

On the beach.At this Puerto Morelos property, you'll be within 9 miles (15 km) of El Tinto Golf Course and 12 miles (20 km) of Ventura Park Cancun. Puerto Morelos Town Square is 12.6 mi (20.4 km) away.

What's nearby

  • Moon Palace Golf Club - 15 min drive - 7.0 miles
  • Puerto Morelos Beach - 21 min drive - 11.1 miles
  • Petempich Bay - 24 min drive - 9.1 miles
  • Ventura Park Cancun - 24 min drive - 13.3 miles
  • Puerto Morelos Town Square - 25 min drive - 13.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪Grand Lobby Bar - ‬15 min drive
  • ‪Grand Central Buffet - ‬17 min drive
  • ‪Agave Mexican Cuisine - ‬16 min walk
  • ‪The Grill - ‬17 min drive
  • ‪Cusco - ‬18 min drive

About this property

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

4.5-star beachfront property near Moon Palace Golf Club
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 beach bars, 3 swim-up bars, and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Beaux Arts property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

  • 833 guestrooms or units
  • 4 levels
  • 9 dining venues
  • 4 bars on the beach
  • 2 bars by the pool
  • 3 swim-up bars
  • 3 bars or lounges
  • Meeting rooms
  • Built in 2014
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino offers 833 accommodations with MP3 docking stations and free minibar items. Rooms open to balconies. 49-inch plasma televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.

The onsite spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Portuguese, Spanish

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The price is $396
Jul 9 - Jul 10
Total includes taxes and fees
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Property amenities

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park access
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 3 bars/lounges
  • 3 swim-up bars
  • 4 beach bars
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 12 slot machines
  • 3 outdoor tennis courts
  • 8 gaming tables
  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat tours
  • Casino
  • Children's pool
  • Fishing
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Motor boating
  • Nightclub
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Water skiing
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom

Room amenities

Entertainment

  • 49-inch plasma TV with premium cable channels
  • MP3 dock

Bedroom

  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer (on request)
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from August 18 2025 to December 6 2025 (completion date subject to change). The following areas are affected:
  • Business center
  • Front desk
  • Guestrooms
  • Hallway
  • Lobby
  • Meeting facilities
  • Swimming pool

Alternate facilities will be available offsite during the renovation.

During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 79.20 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Royalton Cancun
Royalton Riviera
Royalton Riviera Cancun All Inclusive Puerto Morelos
Royalton Riviera Hotel
Royalton Riviera Hotel Cancun
Royalton Riviera Cancun Resort All Inclusive Puerto Morelos
Royalton Riviera Cancun Puerto Morelos
Royalton Riviera Cancun Inclu
Royalton Riviera Cancun Resort Spa All Inclusive

Frequently asked questions

How close is Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino to the airport?

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino is 10.1 mi (19-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

As of Jul 8, 2025, prices found for a 1-night stay for 2 adults at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino on Jul 9, 2025 start from $313.6, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino have an airport shuttle?

Airport shuttle services are not available at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino.

How close is Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino offer free breakfast?

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

During your stay you can enjoy the onsite casino, featuring 12 slot machines and 8 gaming tables.

What time is check-in at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

This property offers free self parking.

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino have a pool?

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino features 8 outdoor pools and a children's pool. The property will be renovating the pool from August 18 2025 to December 6 2025 (completion date subject to change).

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino have a restaurant?

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino is home to Gourmet Marche, which features international cuisine.

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino have a spa?

This property has a spa, which features Swedish massages, hydrotherapy, and body treatments.

How close is Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino to downtown Puerto Morelos?

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino is 7.1 mi away from Puerto Morelos.

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 525 out of 1540 reviews
Rating 8 - Good. 338 out of 1540 reviews
Rating 6 - Okay. 267 out of 1540 reviews
Rating 4 - Poor. 173 out of 1540 reviews
Rating 2 - Terrible. 237 out of 1540 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Chovani

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Wonderful resort no complaints at all !!
Stayed 4 nights in Mar 2025

10/10 Excellent

Reshma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2025

8/10 Good

Jasdeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

2/10 Terrible

LUCHANA

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Shawna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Would stay again
Stayed 10 nights in Mar 2025

10/10 Excellent

david michael

Liked: Property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Francisco Noel, Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Everything ing was great
Stayed 3 nights in Apr 2025

4/10 Poor

Jaykumar

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The room service and customer service is worse then ever i have seen in my whole life. All employees working there as some kind of attitude towards customers. They do what they wants to do , they doesn’t care about customers. Never recommend anyone to go there.
Stayed 3 nights in Apr 2025

4/10 Poor

Hector

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never go back again

The service was very bad, the food was not good, the restaurant smells bad, the drinks were terrible, nobody answer the front desk phone, I will never go back to this hotel!!
Stayed 4 nights in Mar 2025

10/10 Excellent

nildaliz

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Apr 2025

6/10 Okay

Gina

Traveled with group, Traveled with family
Liked: Amenities
Disliked: Staff & service
The service at this resort is not good. Many nights, we waited over 30 minutes to order a drink at dinner and another 30 to order our meals. And that was after a ridiculous process of waiting up until Midnight when dinner reservations open for booking. They need a lot of work in the restaurant and bar operations. It was much worse than when I was there 3 years ago.
Stayed 6 nights in Mar 2025

10/10 Excellent

Yadwinder

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience
Stayed 4 nights in Mar 2025

8/10 Good

Jeff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The size was great. Something different every day. Service was good even for the size. Will come back!
Stayed 7 nights in Mar 2025

10/10 Excellent

darlaysha

Stayed 3 nights in Mar 2025

4/10 Poor

Terri

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

Amy Wenda

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really sugest putting a few fans in the check in and out area. The lines were long and it was extremely hot waiting in line. A minor change will help with the hot waits. Also more pool chairs.
Stayed 7 nights in Mar 2025

4/10 Poor

Luz María

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We wasted a lot of time waiting for checking in, there was a sign for “Expedia guests” and we were told to go to the regular line as they didn’t have such special check-in for Expedia. There was only 1 waiter at the main pool, and he only offered us drinks once. The pool was extremely dirty with sunscreen around the edges, my swimsuit even got stains because of that. Service at the bar by the pool was super slow, there were like 4 bartenders and only 1 was serving the drinks, the rest were chatting between them and ignoring the people, if they were off duty what was the reason for them to be at the bar? Drinks and meals quality were poor. We had no electricity in the morning hence no air conditioning, we reported and nobody went to the room to check what was going on, I reported again at check-out and nobody seemed to care, the receptionist didn’t seem surprised at all.
Stayed 1 night in Mar 2025

10/10 Excellent

OSCAR FERNANDO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE RESORT WAS AMAZING BUT THE PEOPLE WERE THE BEST, FRIENDLY RESPECTFUL, HAPPY TO SERVE US , MEXICO ALWAYS HAVE A GREAT CUSTOMER SERVICE
Stayed 4 nights in Mar 2025

10/10 Excellent

Tricia Lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a wonderful experience except I didn't like having to always having to use the app to schedule dining for the evening. Also our butler was no help probably due to I used Facebook messessenger verses Whats up app. He was not help after first day. I could not book restaurants. Hubby went to the desk. Other people were awesome though! Lovely actually
Stayed 5 nights in Mar 2025

8/10 Good

Mayra

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Great property, amazing staff and service but the rooms are looking a little rough. Scratched, broken, peeling, and stained furniture. Wobbly and hard to slide doors. Mirrors were clean but stained and scraped along the edges. The place was very clean, don’t get me wrong, but it’s starting to get quite worn and dingy. Besides that, I’d recommend this resort to others. The check in process, as with many other resorts, could be a lot better.
Stayed 3 nights in Mar 2025

4/10 Poor

Kate

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I would not recommend this resort due to the numerous issues encountered during our stay. While the resort's aesthetic appeal and cleanliness were commendable, our experience with restaurant reservations was consistently subpar throughout our 5-night stay. The staff often struggled to accommodate our party or requested additional compensation for a table. Unfortunately, many staff members displayed unprofessional behavior, seemingly driven by the expectation of extra gratuity. The service was slow, with wait times exceeding an hour for basic requests, such as a bucket of ice. Additionally, securing pool chairs required an early rise, typically before 6:30 am.
Stayed 5 nights in Mar 2025

10/10 Excellent

Feyoneisha, Brooklyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the diamond experience on the property that came with 3 butlers. Sarah was amazing! Alejandro was very good, Ulysses was terrible. I also felt like the person who checked me in was not very accomodating when my niece wantes to stay an extra night and I tried to add her to my room. He first told me to go through expedia. Then expedia told me.to speak to the property. Then i went back to hom and he said no because the room was at capacity. The booking says the room sleeps four and there were 3 people in there. I could not understand how this was at capacity. He also could not help us to book a new room, he told us to do it online.
Stayed 5 nights in Mar 2025

6/10 Okay

Christina Delgado

Check in is extremely
Stayed 4 nights in Mar 2025

2/10 Terrible

Guadalupe

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy mala experiencia con este hotel

Desde antes de llegar un persona del hotel, nos hizo un fraude por 32,000 pesos intenta gestionar un cambio de fecha, la persona contesta en el hotel y luego se comunica de otro número y desde ahí hace el fraude. El servicio fatal los meseros y el personal atienden de muy mala manera Las toalla viejas Un olor a humedad No había caray mayones ni mostaza para hoy dog y hamburguesas Se les acababa el hielo Pedías un plato en el restaurante y te decía que apenas iban a comprar los ingredientes No volvería a hospedarme ahí y jamás lo recomendaría
Stayed 3 nights in Mar 2025

6/10 Okay

Ashley Raye

Traveled with family
The smell of the buffet was absolutely awful every meal it smelled like a backed up sewer. The pool needed maintenance and cleaning, our family suite was in horrible disarray as the pull out couch didn't hold a mattress and one had to be brought to me and the couch was so stained we wouldn't even sit on it. also found small but dead cockroaches in our room must be from fuming or pesticide treatment? 4 out of 15 of our party became ill and cost us a few days of our trip, vomitting and diarrhea. 3.5 stars in my opinion
Stayed 7 nights in Mar 2025