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Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

4.5 star property
4.5-star beachfront property near Moon Palace Golf Club

Choose dates to view prices

Photo gallery for Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Stroll along the pathway to a serene seating area surrounded by lush greenery and a semi-circular wooden structure.
Guests can enjoy access to the beach via the pier, which features lounge chairs and a hammock.
Enjoy a scenic view of the sea and a bridge from this room's large window.
Enjoy thrilling water slides and a pool surrounded by natural rock formations.
Enjoy meals in the spacious kitchen with a stove and dining island.

Popular amenities

  • Bar
  • Hot Tub
  • Breakfast included
  • Room service
  • All inclusive

Explore the area

Map
Carr Federal 307 Tulum-Cancun Km 332.15, SM31 MZ03, Puerto Morelos, QROO, 77580
  • Moon Palace Golf Club
    ‪15 min drive‬
  • Petempich Bay
    ‪24 min drive‬
  • Puerto Morelos Town Square
    ‪25 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬

Room options

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

View from room

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

8.0 out of 10
Very good
(13 reviews)
  • 592 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Luxury Family Suite Ocean View

7.0 out of 10
Good
(19 reviews)
  • 656 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

10.0 out of 10
Exceptional
(1 review)
  • 1851 sq ft
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Swim Out

View from room

Luxury Presidential Two Bedroom Suite Swim Out

  • 1851 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Family Suite Ocean View Diamond Club

  • 656 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Junior Suite Ocean View Diamond Club

8.4 out of 10
Very good
(8 reviews)
  • 560 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential One Bedroom Suite Diamond Club

  • 1259 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

9.2 out of 10
Wonderful
(7 reviews)
  • 1259 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi

View from room

Luxury Suite Ocean View with Terrace Jacuzzi

7.4 out of 10
Good
(33 reviews)
  • 592 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential One Bedroom Suite Ocean View

8.2 out of 10
Very good
(10 reviews)
  • 1259 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Swim Out Diamond Club

View from room

Luxury Presidential One Bedroom Suite Swim Out Diamond Club

  • 1259 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Luxury Junior Suite Ocean View

  • 560 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

  • 3800 sq ft
  • Ocean view
  • Sleeps 12
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential Two Bedroom Suite Ocean View

  • 1851 sq ft
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

  • 1259 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite

Free minibar, in-room safe, desk, blackout drapes

Luxury Junior Suite

7.4 out of 10
Good
(87 reviews)
  • 560 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Junior Suite Swim Out Diamond Club

7.4 out of 10
Good
(18 reviews)
  • 560 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Bed

View all photos for Luxury Presidential One Bedroom Suite Swim Out

View from room

Luxury Presidential One Bedroom Suite Swim Out

  • 1259 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Swim Out DC

View from room

Luxury Presidential Two Bedroom Suite Swim Out DC

  • 1851 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out

Free minibar, in-room safe, desk, blackout drapes

Luxury Junior Suite Swim Out

7.8 out of 10
Good
(56 reviews)
  • 560 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite with Terrace Jacuzzi

View from room

Luxury Suite with Terrace Jacuzzi

7.6 out of 10
Good
(44 reviews)
  • 592 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

View from room

Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

10.0 out of 10
Exceptional
(1 review)
  • 3207 sq ft
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

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Secrets Riviera Cancún All Preferred - Adults Only - All inclusive

Puerto Morelos
  • On private beach
  • Pool
  • Hot Tub
  • Breakfast included
4.4 out of 5, Excellent, 276 reviews
$413 nightly
The price is $413
Aug 19 - Aug 20
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About the neighborhood

Puerto Morelos

On the beach.At this Puerto Morelos property, you'll be within 9 miles (15 km) of El Tinto Golf Course and 12 miles (20 km) of Ventura Park Cancun. Puerto Morelos Town Square is 12.6 mi (20.4 km) away.

What's nearby

  • Moon Palace Golf Club - 15 min drive - 7.0 miles
  • Puerto Morelos Beach - 21 min drive - 11.1 miles
  • Petempich Bay - 24 min drive - 9.1 miles
  • Ventura Park Cancun - 24 min drive - 13.3 miles
  • Puerto Morelos Town Square - 25 min drive - 13.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪Grand Lobby Bar - ‬15 min drive
  • ‪Grand Central Buffet - ‬17 min drive
  • ‪Agave Mexican Cuisine - ‬16 min walk
  • ‪The Grill - ‬17 min drive
  • ‪Cusco - ‬18 min drive

About this property

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

4.5-star beachfront property near Moon Palace Golf Club
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 beach bars, 3 swim-up bars, and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Beaux Arts property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

  • 833 guestrooms or units
  • 4 levels
  • 9 dining venues
  • 4 bars on the beach
  • 2 bars by the pool
  • 3 swim-up bars
  • 3 bars or lounges
  • Meeting rooms
  • Built in 2014
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino offers 833 accommodations with MP3 docking stations and free minibar items. Rooms open to balconies. 49-inch plasma televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.

The onsite spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Portuguese, Spanish

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  • Hot Tub
  • Breakfast included
  • All inclusive
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Property amenities

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 3 bars/lounges
  • 3 swim-up bars
  • 4 beach bars
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 12 slot machines
  • 3 outdoor tennis courts
  • 8 gaming tables
  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat tours
  • Casino
  • Children's pool
  • Fishing
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Motor boating
  • Nightclub
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Water skiing
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (36 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom

Room amenities

Entertainment

  • 49-inch plasma TV with premium cable channels
  • MP3 dock

Bedroom

  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer (on request)
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from August 18 2025 to December 6 2025 (completion date subject to change). The following areas are affected:
  • Business center
  • Front desk
  • Guestrooms
  • Hallway
  • Lobby
  • Meeting facilities
  • Swimming pool
  • Water park

Alternate facilities will be available offsite during the renovation.

During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 79.20 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Royalton Cancun
Royalton Riviera
Royalton Riviera Cancun All Inclusive Puerto Morelos
Royalton Riviera Hotel
Royalton Riviera Hotel Cancun
Royalton Riviera Cancun Resort All Inclusive Puerto Morelos
Royalton Riviera Cancun Puerto Morelos
Royalton Riviera Cancun Inclu
Royalton Riviera Cancun Resort Spa All Inclusive

Frequently asked questions

How close is Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino to the airport?

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino is 10.1 mi (19-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

As of Jul 24, 2025, prices found for a 1-night stay for 2 adults at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino on Jul 28, 2025 start from $324.8, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino have an airport shuttle?

Airport shuttle services are not available at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino.

How close is Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino offer free breakfast?

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

During your stay you can enjoy the onsite casino, featuring 12 slot machines and 8 gaming tables.

What time is check-in at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

This property offers free self parking.

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino have a pool?

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino features 8 outdoor pools and a children's pool. The property will be renovating the pool from August 18 2025 to December 6 2025 (completion date subject to change).

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino have a restaurant?

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino is home to Gourmet Marche, which features international cuisine.

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino have a spa?

This property has a spa, which features Swedish massages, hydrotherapy, and body treatments.

How close is Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino to downtown Puerto Morelos?

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino is 7.1 mi away from Puerto Morelos.

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 524 out of 1547 reviews
Rating 8 - Good. 339 out of 1547 reviews
Rating 6 - Okay. 272 out of 1547 reviews
Rating 4 - Poor. 173 out of 1547 reviews
Rating 2 - Terrible. 239 out of 1547 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Mary Blake

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We recently stayed at the Royalton Riviera Cancún and had a mix of experiences during our visit. On the positive side, we really enjoyed the Encore swim-up bar—Javier and Carlos were absolutely fantastic and made our time there even more enjoyable with their friendly service and great drinks. A big shoutout as well to Miguel, who made our omelettes most mornings at the buffet—he was always kind, efficient, and a great start to the day. Unfortunately, the rest of our stay didn’t quite live up to expectations. We were constantly approached by staff trying to upsell extras, and guest services even attempted to sell us a timeshare, which really took away from the relaxing vacation vibe we were hoping for. Additionally, it was surprisingly difficult to make dinner reservations, and there were times when finding food felt like a challenge, which shouldn’t be the case at an all-inclusive resort. All in all, the service from a few standout staff members made our trip better, but the overall experience was underwhelming and fell short of what we expected.
Stayed 5 nights in Apr 2025

8/10 Good

Francis nyasha, Langley City

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
First of the food was amazing, the rooms were really nice. The pools with swim up bars were spectacular. However there are a few downsides. We arrived at the property early and though they allow you to enjoy the property offering at that time, our room was not ready at 3pm, we had to wait for 30 more mins. Secondly, i feel like the elevators are old and we got stuck in the elevator for a good 20mins in such hot weather, after someone came to fix it , there was no apology whatsoever from the admin.
Stayed 5 nights in Apr 2025

4/10 Poor

Andrea

Traveled with family
Disliked: Staff & service, amenities
It was overcrowded and there were limitations on where you can sit and which pools you can go into and what you can order at the bar.
Stayed 3 nights in Apr 2025

4/10 Poor

Rossana Raquel

Stayed 3 nights in Apr 2025

4/10 Poor

Suvethini

Disliked: Staff & service
Property is huge and surrounding is clean and taken care but inside the building room hallways is dirty. Staffs are not providing good service . At the buffet while eating , they took away the cups and clean up fast to finish their work. They don’t wait for guests to finish having meal. Stop I’m not happy another one from the beginning of the first day we started it terrible OK how is surviour they didn’t put towels the first two days. OK OK under that and then we could be some hard to change the new room after second day OK next day we can stay in electricity so they were blaming us and then they did our towers no bath towels no bathmat no soap no cream nothing inside about three people stay there there’s no not even anything that we have to ask every single thing every single thing we had to ask and when we changed to the new old room to the new room, they said they told us to leave the bags in the Orville the bell boys come and change things in the new room so I said no I’ll take it. Don’t worry you just pack everything and leave at 11 o’clock and then we wait until six or 530 after numerous calls finally they arrive and I had to go down and speak. Louder to get my stuff and they have no idea what’s going on. The staff doesn’t know I went to reception told me to go to guest service. The boys had to go to guest services and then I called and they were not listening properly. they are ignoring and talking in language and they’re not listening and answering my question and I’
Stayed 5 nights in Apr 2025

10/10 Excellent

Jenna

Stayed 4 nights in Apr 2025

10/10 Excellent

Brandie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All inclusive
Stayed 3 nights in Apr 2025

8/10 Good

samantha

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
I thoroughly enjoyed my stay at this hotel and appreciated many aspects, However, there was one significant issue that affected our experience: the towel situation regarding sun loungers. It was frustrating to see guests reserving chairs as early as 5:00AM, which left our group scattered and sometimes without a spot to relax. While I understand the desire to claim a sunbed, it should not come at the expense of other guests' enjoyment. We often found ourselves having to stash our belongings on the outdoor snack area chairs just to enjoy the pool and beach, as some guests would leave their towels on chairs all day without returning all day or some people would put multiple towels in all pool or beach areas so they could do both at the same time limiting chairs for other guests. I believe the hotel can accommodate more guests, but the limited availability of beach and pool chairs creates a challenging scenario for everyone, especially for those not in the Diamond Club. We had to sit at diamond club before we got kicked out to go back to the main area to not find lounger. I hope the management can address this to enhance the overall experience for all visitors
Stayed 5 nights in Apr 2025

10/10 Excellent

Cheryl E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Norma Lilia

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very nice and the facility is clean and love the pool.
Stayed 4 nights in Apr 2025

10/10 Excellent

Ashley

Stayed 3 nights in Apr 2025

8/10 Good

Ramakrishnan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good: Very friendly staff, pools and evening entertainment, beach Not so good: Property is dated, restaurants are just OK, getting reservations in the restaurants was extremely difficult and inconvenient.
Stayed 7 nights in Apr 2025

10/10 Excellent

Jagjeet

Stayed 6 nights in Apr 2025

6/10 Okay

Mohammad Raheel

Traveled with family and small children, Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property was great. The staff is very useless not accommodating at all. We had a large group and restaurant staff was always unhelpful and reluctant in helping Check in process is very unorganized we waited in line to check in it took about 35-40 mins, were told rooms were not ready and to come back at 3 to get room number (we expected this as it says check in starts at 3). Went for lunch and came back having to stand in the same check in line again and being told multiple times to switch lines as this was not the line for pre checked in guests, this process took and additional 45 mins
Stayed 4 nights in Apr 2025

8/10 Good

sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband went to the store downstairs and was charged $22 for a bag of Doritos and I went back and the associate said that the American Doritos was more expensive than the Mexican ones and I said how am I supposed to know the difference the bag looks the same 😤😤😤😤😤
Stayed 4 nights in Apr 2025

10/10 Excellent

Johann A.

Stayed 3 nights in Apr 2025

4/10 Poor

Kelli

Stayed 7 nights in Apr 2025

10/10 Excellent

Petrit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Gloria

Stayed 3 nights in Apr 2025

10/10 Excellent

Jonathan Dale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly, Oscar our butler was top notch and Sergio by the DC pool was amazing as well. Food was phenomenal, buffet and restaurants alike. There was quite a few uneven walking surfaces but I would assume those things will be addressed when they shut down for upkeep at the end of this year
Stayed 4 nights in Apr 2025

6/10 Okay

Marco

Lots of potential, but the good parts are quickly forgotten when you smell sewage throughout the different restaurants and lots of worn down things, including broken shower head, broken door lock, broken cabinets, broken phone, stained/moldy shower hinges, dirty/stained pillows, dirty/stained napkins in restaurants, etc. lack of attention to details
Stayed 5 nights in Apr 2025

8/10 Good

Waimarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools, spacious, dinning options
Stayed 7 nights in Apr 2025

10/10 Excellent

Francisco, Richmond hill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXELLENT SERVICE FROM STAFF ALL EMPLOYEES THANK YOU SO MUCH FOR MAKES ME FEEL LIKE A pRince the only one complaint is the transportation from and to the airport too expensive… you Royalton was supposed to offer shuttle transportation for guest .
Stayed 3 nights in Apr 2025

8/10 Good

Victor

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its always a pleasure to stay there.
Stayed 5 nights in Apr 2025

8/10 Good

Vickram

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025