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Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated

4.5 star property
4.5-star beachfront property near Moon Palace Golf Club

Choose dates to view prices

Photo gallery for Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated

Outdoor wedding area
Creator video - submitted by Sasou mpa nwi travel explorer
Couples treatment rooms, sauna, hot tub, steam room, body treatments
Interior detail
8 outdoor pools, pool umbrellas, sun loungers

Reviews

7.4 out of 10
Good

Popular amenities

  • Hot tub
  • Breakfast included
  • All inclusive
  • Parking included

Explore the area

View in a map
Carr Federal 307 Tulum-Cancun Km 332.15, SM31 MZ03, Puerto Morelos, QROO, 77580
  • Place, Arrecife de Puerto Morelos National Park
    ‪3 min walk‬
  • Place, Puerto Morelos Beach
    ‪29 min drive‬
  • Place, Puerto Morelos Town Square
    ‪33 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

View all photos for Luxury Junior Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Luxury Junior Suite Ocean View

  • Ocean view
  • 560 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

  • Ocean view
  • 3800 sq ft
  • Sleeps 12
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential Two Bedroom Suite Ocean View

  • Ocean view
  • 1851 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

9.2 out of 10
Wonderful
(7 reviews)
  • Ocean view
  • 1259 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi

Free minibar, in-room safe, desk, blackout drapes

Luxury Suite Ocean View with Terrace Jacuzzi

7.4 out of 10
Good
(34 reviews)
  • Ocean view
  • 592 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential One Bedroom Suite Ocean View

8.2 out of 10
Very good
(10 reviews)
  • Ocean view
  • 1259 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Swim Out Diamond Club

View from room

Luxury Presidential One Bedroom Suite Swim Out Diamond Club

  • 1259 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Swim Out DC

View from room

Luxury Presidential Two Bedroom Suite Swim Out DC

  • 1851 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out

Free minibar, in-room safe, desk, blackout drapes

Luxury Junior Suite Swim Out

7.8 out of 10
Good
(56 reviews)
  • 560 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite with Terrace Jacuzzi

Free minibar, in-room safe, desk, blackout drapes

Luxury Suite with Terrace Jacuzzi

7.4 out of 10
Good
(45 reviews)
  • Garden view
  • 592 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 3207 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

  • Ocean view
  • 1259 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite

Free minibar, in-room safe, desk, blackout drapes

Luxury Junior Suite

7.4 out of 10
Good
(93 reviews)
  • Garden view
  • 560 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Junior Suite Swim Out Diamond Club

7.0 out of 10
Good
(19 reviews)
  • 560 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Bed

View all photos for Luxury Presidential One Bedroom Suite Swim Out

View from room

Luxury Presidential One Bedroom Suite Swim Out

  • 1259 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Swim Out

View from room

Luxury Presidential Two Bedroom Suite Swim Out

  • 1851 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Family Suite Ocean View Diamond Club

  • Ocean view
  • 656 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Junior Suite Ocean View Diamond Club

8.4 out of 10
Very good
(8 reviews)
  • Ocean view
  • 560 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential One Bedroom Suite Diamond Club

  • Garden view
  • 1259 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

8.0 out of 10
Very good
(14 reviews)
  • Ocean view
  • 592 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Luxury Family Suite Ocean View

  • Ocean view
  • 656 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1851 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

About the neighborhood

Puerto Morelos

On the beach.Stay at this Puerto Morelos property and you'll be within 9 miles (15 km) of El Tinto Golf Course and 16 miles (25 km) of Puerto Morelos Town Square.

What's nearby

  • Arrecife de Puerto Morelos National Park - 3 min walk - 0.2 miles
  • Moon Palace Golf Club - 19 min drive - 7.0 miles
  • El Tinto Golf Course - 23 min drive - 8.1 miles
  • Puerto Morelos Beach - 29 min drive - 10.5 miles
  • Puerto Morelos Town Square - 33 min drive - 12.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪the cave - ‬19 min walk
  • ‪Agave Mexican Cuisine - ‬17 min walk
  • ‪The Grill - ‬17 min drive
  • ‪Grand Central Buffet - ‬16 min drive
  • ‪Diamond Club Bar - ‬15 min walk

About this property

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated

4.5-star beachfront property near Moon Palace Golf Club
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 beach bars, 3 swim-up bars, and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Beaux Arts property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

  • 833 guestrooms or units
  • 4 levels
  • 9 dining venues
  • 4 bars on the beach
  • 2 bars by the pool
  • 3 swim-up bars
  • 3 bars or lounges
  • Meeting rooms
  • Built in 2014
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated offers 833 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. 49-inch plasma televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.

The onsite spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

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Property amenities

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 3 bars/lounges
  • 3 swim-up bars
  • 4 beach bars
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 12 slot machines
  • 3 outdoor tennis courts
  • 8 gaming tables
  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat tours
  • Casino
  • Children's pool
  • Fishing
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Motor boating
  • Nightclub
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Water skiing
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (36 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom

Room amenities

Entertainment

  • 49-inch plasma TV with premium cable channels
  • MP3 dock

Bedroom

  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer (on request)
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 79.20 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash.

Property Registration Number 005-007-005839/2025

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Royalton Cancun
Royalton Riviera
Royalton Riviera Cancun All Inclusive Puerto Morelos
Royalton Riviera Hotel
Royalton Riviera Hotel Cancun
Royalton Riviera Cancun Resort All Inclusive Puerto Morelos
Royalton Riviera Cancun Puerto Morelos
Royalton Riviera Cancun Inclu
Royalton Riviera Cancun Resort Spa All Inclusive

Frequently asked questions

How close is Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated to the airport?

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated is 10.2 mi (19-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated?

As of Feb 2, 2026, prices found for a 1-night stay for 2 adults at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated on Feb 10, 2026 start from $302.52, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated have an airport shuttle?

Airport shuttle services are not available at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated.

How close is Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated offer free breakfast?

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated?

During your stay you can enjoy the onsite casino, featuring 12 slot machines and 8 gaming tables.

What time is check-in at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated?

This property offers free self parking.

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated have a pool?

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated features 8 outdoor pools and a children's pool.

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated have a restaurant?

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated is home to Gourmet Marche, which features international cuisine.

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated have a spa?

This property has a spa, which features body treatments, reflexology, and hydrotherapy.

How close is Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated to downtown Puerto Morelos?

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated is 7.1 mi away from Puerto Morelos.

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 18 out of 44 reviews
Rating 8 - Good. 9 out of 44 reviews
Rating 6 - Okay. 6 out of 44 reviews
Rating 4 - Poor. 5 out of 44 reviews
Rating 2 - Terrible. 6 out of 44 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Nichole Marie

Liked: Cleanliness, amenities, property conditions & facilities
Room was very nice and clean! All of the staff was extremely friendly and helpful, especially our concierge, Yael, and Luis who was part of the entertainment staff. They really helped make our stay memorable!
Stayed 5 nights in Jan 2026

6/10 Okay

Parimal

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The resort has been renovated, but there are several issues that shouldn’t be overlooked. Communication in English can be challenging with some staff members. The food quality is below expectations and is often served cold. Activity schedules are not shared in advance or posted anywhere, making it difficult to plan. Pool seating is very limited and extremely difficult to secure. Our room door was locked before the scheduled checkout time. Check-in and check-out lines are excessively long. Room service was consistently delayed, and by the time it arrived, the food was cold and disappointing. There are also very limited options for lunch and dinner reservations. Reservations cannot be made in advance until a room is assigned, and by the time the room is assigned, most time slots are already fully booked leaving only the 9:30 PM option, which is inconveniently late since the kitchens close at 10:00 PM.
Stayed 4 nights in Jan 2026

8/10 Good

Amber, Frankford

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location was clean and staff were friendly! Food was good.
Stayed 5 nights in Jan 2026

8/10 Good

Olivia

Traveled with family
Liked: Cleanliness
The Expedia team was great. But the hotel staff was less than adequate. I had two rooms one got robes, treats, face towels, and slippers. The other had none of this and there was damage to the wall. The hotel did nothing when informed of the issues.
Stayed 4 nights in Jan 2026

10/10 Excellent

Claire

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Our Expedia champion Victor was absolutely amazing. Nothing was too much trouble for him and he went above & beyond to make our stay extra special. All of the staff are very polite and work very hard
Stayed 11 nights in Jan 2026

10/10 Excellent

Justin L

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Service was fantastic.
Stayed 5 nights in Jan 2026

2/10 Terrible

Mahvish

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I have already provided my feedback multiple times. Not coming back.
Stayed 4 nights in Jan 2026

8/10 Good

Alvin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wish the water was hotter.
Stayed 4 nights in Jan 2026

2/10 Terrible

Adrineh

Stayed 4 nights in Dec 2025

8/10 Good

Raveena

Stayed 5 nights in Jan 2026

8/10 Good

Christina Sylina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was always kept clean, the staff were very friendly and helped if needed, the air conditioning was very good in my room, i did find breakfast colder then warm unless you got something made fresh not buffet.
Stayed 6 nights in Dec 2025

4/10 Poor

Jasmine Elan

Liked: Staff & service, property conditions & facilities
N/a
Stayed 4 nights in Jan 2026

6/10 Okay

Monica, Willow Springs

The food is not too good. The service in some of the restaurants was slow. The water in the pool was freezing.
Stayed 7 nights in Dec 2025

10/10 Excellent

Brent

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We have a good allergy kid and the staff made it very easy for us to dine without worries. Victor, Guillermo, and Roger on the dining team were awesome!!
Stayed 7 nights in Dec 2025

2/10 Terrible

Daphne Angel

Stayed 4 nights in Jan 2026

2/10 Terrible

Tero

Traveled with family
Liked: Amenities
Disliked: Staff & service
Rude staff, long wait times, and no working internet
Stayed 6 nights in Dec 2025

6/10 Okay

travis

Traveled with family
Liked: Amenities, property conditions & facilities
Dinner reservation system is terrible. We could not get more than one reservation our whole stay.
Stayed 4 nights in Jan 2026

10/10 Excellent

Lisa, Oregon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, excellent stay. We upgraded to diamond club and it was worth every penny. Our primary butler, Nassar, was phenomenal. The food and drinks were so-so for the most part, but no major complaints. Indian restaurant, Taj, was so good. TVs didn’t have netflix option or ability to connect with devices and while we didn’t want to spend vac watching TV, we wanted to watch Stranger Things season finale. Wifi pretty good, AC great. Beautiful ocean views, enjoyed swim out but very cold water in all pools. Resort very fast to respond to needs while on site. Only 1 hot tub was warm on property and filled with kids, so unable to enjoy. Decent beach and pools, many bars. Enjoyed room service and mini bar. Tip the staff, be flexible and kind and it returns to you.
Stayed 6 nights in Dec 2025

10/10 Excellent

Lucie

Stayed 4 nights in Dec 2025

6/10 Okay

Sabrina

Traveled with family
Liked: Cleanliness, property conditions & facilities
Yes
Stayed 6 nights in Dec 2025

4/10 Poor

Daniel

Wrong room. Check in took forever. Dinner Reservations all gone before we could check in. Really slow on customer service.
Stayed 4 nights in Dec 2025

4/10 Poor

Elizabeth Ann

Liked: Cleanliness
Stayed 4 nights in Dec 2025

4/10 Poor

Judith

Traveled with family
Liked: Amenities, property conditions & facilities
As for towels, we hadn’t had any it took many hours to receive them. Our room smelled like urine never go back.
Stayed 4 nights in Dec 2025

4/10 Poor

Lyne

Stayed 7 nights in Dec 2025

6/10 Okay

Huong Winnie Thi

Traveled with family
Liked: Cleanliness
overall not a very good experience cant book the restaurant entertainment is not too good, 2 silent party night and 1 night just play music not real entertainment. music band not so good
Stayed 7 nights in Dec 2025