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Hotel Description

4.5-star beachfront property with 8 outdoor pools

On the beach

Within 12 miles (20 km) of this property, you'll find Cancun Country Club and Ventura Park Cancun. Puerto Morelos Town Square is 12.7 mi (20.4 km) away.

All-inclusive

This all-inclusive property features free water park access, a casino, and a full-service spa. Relax with free beach cabanas and sun loungers, and enjoy a drink at one of the 3 beachside bars. Enjoy a meal in one of the 10 restaurants and perks like free WiFi.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 840 guestrooms also offer free WiFi and free minibar items. Other amenities include balconies, MP3 docks, and plasma TVs with cable channels.

Luxury Junior Suite

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
$285* Per night/room Jul 15 - Jul 16

Luxury Chairman´s Two Bedroom Suite Ocean Front DC

Bed Count 1 King Bed Maximum Occupancy 8 Max

Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

Bed Count 1 King Bed Maximum Occupancy 8 Max

Luxury Junior Suite Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Luxury Presidential One Bedroom Suite Ocean View Rooftop Jacuzzi

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Junior Suite Swim Out

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Royalton Riviera Cancun Resort & Spa - All Inclusive ratings based on 33 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Royalton Riviera Cancun Resort & Spa - All Inclusive

Everyone (21) Couples (3) Family (3)
3 out of 5
The property is massive and very nice. The rooms are clean and the property is well maintained. The food is about the same as every other all-inclusive property in Cancun, bland and the drinks are weak. The pillows are flimsy and the blankets are thin. Room service here is awful don’t even waste your time. They never show up. Another issue we had was with people reserving seats at the pool for HOURS and the staff doing nothing to patrol this. If you are not out at the pool with a towel by sunrise good luck finding a place to sit. The staff for the most part was very nice and tried to be accommodating. The staff that the front desk on the other hand could care less about any of your issues. The casino is small but never gets crowded so it’s a nice escape. The gift shops are very over priced which is to be expected especially since there is no completion anywhere in walking distance. Getting a late check out is virtually impossible but you can use a hospitality room that has a shower and couch for 30 minutes If you have a late check out. Overall this property is just OK and we most likely will not return to this location or any of its sister properties.

Posted by , from Pittsburgh PA on Feb 24, 2020

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Comment from Hotel Management

Feb 25, 2020 by Online Communications Manager

Dear LolaNicole We appreciate your continued feedback in regards to the ongoing issues surrounding the “Reserving of sun loungers”, out of common courtesy to other guests this practice is not permitted in the Resort, therefore we will be enforcing this policy by removing any unattended items left on the sun loungers or Bali Beds. Luxury regards

3 out of 5

Posted by on Feb 8, 2020

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Comment from Hotel Management

Feb 10, 2020 by Online Communications Manager

Dear guest We would like to extend our thanks for your visit. Hoping to receive you again in sunny at Royalton Riviera Cancun. Luxury regards

5 out of 5
The staff was amazing, the resort was beautiful. This is the best trip we've had. The salon service, the wedding coordinator, i mean, everyone was wonderful. We will be back.

Posted by on Jan 30, 2020

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Comment from Hotel Management

Jan 30, 2020 by Online Communications Manager

Dear Ruben&Maria It was a great pleasure welcoming you to Royalton Riviera Cancun. We are delighted to read that you spent a most wonderful holiday with us and found the staff and the Resort very pleasant. Luxury Regards

5 out of 5

Posted by on Oct 29, 2019

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Comment from Hotel Management

Oct 30, 2019 by Online Communications Manager

Dear guest We would like to extend our thanks for your visit. Hoping to receive you again in sunny at Royalton Riviera Cancun. Luxury regards

1 out of 5
Everything was going well until the 2nd to last day of our stay. The hotel and the excursion company (nexus) are both owned by a Canadian company. The hotel persuaded us into using Nexus to book our excursion. We we were told that our excursion would be a 6 hour trip that included parasailing, lunch, snorkeling (for amateurs), and shopping. The excursion cost $99 each so of course we took it. The excursion ended up not having parasailing. The captain of the boat mentioned that the hotel lies about this to everyone. The snorkeling was not for amateurs, it was done in 24 feet water. And the most disappointing part, the trip was not 6 hours it was 10. We missed an entire day at the resort and was lied to about the excursion. We asked for our money back and they hotel and company refused to give it to us. The staff gave us the run around until we left. We were passed from department to department with no resolution. In the process of being passed around we saw a rat by the buffet. The staff member laughed it off and said he has seen worse like an alligator. When I arrived back to the US I became ill. My doctor said that I picked up a bacteria from the food while I was there. So what started off like Heaven ended up like Hell. It took a week and a half for me to be healthy again.

Posted by , from Atlanta, GA on Sep 27, 2019

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Comment from Hotel Management

Nov 20, 2019 by Online Communications Manager

Dear Guest: We noted you had a bad experience with your travel agency, and this event may change your perspective of your entire stay, we hope to receive you in the future to enjoy our facilities at the resort. Luxury Regards.

4 out of 5
Awesome place to stay but the beach was dirty and we couldn’t enjoy the beach. We didn’t like the insisting pressing from the concierge personnel to get coupons if we talk to them.

Posted by on Sep 11, 2019

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Comment from Hotel Management

Sep 11, 2019 by Online Communications Manager

Dear guest Thank you for sharing your experience at Royalton and we hope you enjoyed your stay. Your opinion is valuable to us and I assure you that they will be taken seriously Luxury regards

5 out of 5
Our swim out jr suite. Activities at all the pools. Excellent restaurants

Posted by on Aug 15, 2019

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Comment from Hotel Management

Aug 15, 2019 by Online Communications Manager

Dear guest It has been nice to read your lovely review and we are pleased that you enjoyed your stay with us. We hope to welcome you soon back at Royalton in the near future. Luxury regards

3 out of 5
Zen restaurant was not good. They told us to come to get inline at 2:30pm but we got there and they said no more table. They said we had to pay to get the table. What is all inclusive mean to them?

Posted by , from Los angeles on Aug 14, 2019

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Comment from Hotel Management

Aug 15, 2019 by Online Communications Manager

Dear Cindy Please rest assured that your comments have been shared with the managers of the departments involved to ensure corrections are immediately put in place. Regards

5 out of 5
Beautiful Resort! I’ll be back for sure! The food was amazing!

Posted by on Jul 16, 2019

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Comment from Hotel Management

Jul 17, 2019 by Online Communications Manager

Dear Shay It is a great pleasure to know that we were able to exceed your expectations and that you enjoyed our service and food. We look forward to welcoming you soon at Royalton Riviera Cancun. Luxury regards

5 out of 5
Travelocity booked my hotel quickly. Ground transportation was on time to as well as from the resort. Resort staff were friendly. The resort was huge and amazingly beautiful. I travel a lot. First time using Travelocity, but definitely not the last time.

Posted by on Jul 15, 2019

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Comment from Hotel Management

Jul 16, 2019 by Online Communications Manager

Dear guest It is a pleasure to read your comments regarding our service and facilities. Comments like yours constitute some good motivation for us to keep working to achieve our guests’ satisfaction. Hoping to welcome you once again at Royalton Riviera Cancun. Luxury regards

About the Royalton Riviera Cancun Resort & Spa - All Inclusive

Location Carr Federal 307 Tulum-Cancun Km 332.15, Puerto Morelos, QROO 77580

Renovations + Closures

This property is closed from March 28 2020 to July 14 2020 (dates subject to change).

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and local beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Number or type of beverages limited at one or more venues

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Kayaking

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Tennis lessons
  • Surcharge for premium or imported alcoholic beverages
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Tennis lessons not included
  • Onsite entertainment and activities included
  • Local beverages and soft drinks only
  • Gratuities included
  • Additional gratuities accepted
  • Food and beverage restrictions apply
  • One or more venues limit beverages
  • Surcharge for premium or imported alcoholic beverages
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included

Property Features

Royalton Riviera Cancun Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Royalton Riviera Cancun Resort & Spa - All Inclusive you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 10 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 beach bars, 3 swim-up bars, and 12 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Beaux Arts property also offers a complimentary water park, a complimentary children's club, and a children's pool. Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

  • 840 guestrooms or units
  • 4 levels
  • 10 dining venues
  • 3 bars on the beach
  • 3 bars by the pool
  • 3 swim-up bars
  • 12 bars or lounges
  • Built in 2014
  • Casino
  • Nightclub
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 8
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 3
  • Children's club (free)
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Cancun Intl. Airport (CUN) (16.3 km / 10.1 mi)

Room Amenities

Royalton Riviera Cancun Resort & Spa - All Inclusive offers 840 accommodations with MP3 docking stations and free minibar items. Rooms open to balconies. Beds feature premium bedding. 49-inch plasma televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.

  • Private balcony
  • Jetted tub
  • Stocked minibar (free)
  • MP3 dock
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer available
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Gourmet Marche - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Zen - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Hunter Steak House - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Grazie Italian Trattoria - This restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Open daily.

Taj - This restaurant specializes in Indian cuisine and serves dinner only. Open daily.

24-hour room service is available.

Nearby Activities

3 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Beach yoga on site
  • Fishing on site
  • Boat tours on site
  • Scuba diving on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Water skiing on site
  • Personal motorized watercraft on site
  • Motor boating on site

Spa Services

The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Royalton Riviera Cancun Resort & Spa - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No onsite parking is available. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 between bookings.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 between bookings.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Cash or credit card deposit required
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays 24

Hotel Names

  • Royalton Cancun
  • Royalton Riviera
  • Royalton Riviera Cancun All Inclusive Puerto Morelos
  • Royalton Riviera Hotel
  • Royalton Riviera Hotel Cancun
  • Royalton Riviera Cancun Resort All Inclusive Puerto Morelos
  • Royalton Riviera Cancun Puerto Morelos
  • Royalton Riviera Cancun Inclu

You should know

  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Travelife
  • Green Globe
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.