4.3 out of 5

"Awesome place to stay in Cancun, enough restaurants to try, breakfast was excellent, I was in the pool every day and on the beach " More

By a verified traveler on Wed 09 May 2018

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Hotel Description

A luxury stay in the heart of Puerto Morelos awaits you at Royalton Riviera Cancun Resort & Spa - All Inclusive. You'll be 16.9 km (10.5 mi) from Ventura Park Cancun and 18.4 km (11.4 mi) from Cancun Country Club. Highlights at this all-inclusive resort include 10 restaurants, 12 outdoor swimming pools, and a full-service spa.

You can enjoy plasma TVs with cable channels, and all 840 rooms feature private spa tubs, free WiFi, and furnished balconies. Minibars provide free refreshments, and 24-hour room service is also available. Nice touches to enhance your stay include jetted tubs and rainfall showerheads, while premium linens invite a good night's rest. Additionally, MP3 docks, separate bathtubs and showers, and coffee/tea makers are available.

A day of pampering can include deep-tissue massages, detox wraps, and body scrubs along with access to the sauna and spa tub. The restaurant, Gourmet Marche, serves international cuisine and is open for breakfast, lunch, and dinner. With 3 beach bars and 3 poolside bars to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find free cabanas, and enjoy the 3 indoor tennis courts and free water park. A conference center, meeting rooms, and a business center are among the business amenities offered. Other amenities include a nightclub, free WiFi in public areas, and a fitness center. There's also the convenience of free valet parking.

With a stay at this 4.5-star Puerto Morelos resort, you'll be 20.4 km (12.7 mi) from Puerto Morelos Town Square.

Luxury Junior Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 5 Max

Luxury Junior Suite Swim Out

Bed Count 1 King Bed Maximum Occupancy 5 Max

Luxury Suite Ocean View With Terrace Jacuzzi

Bed Count 1 King Bed Maximum Occupancy 6 Max

Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

Bed Count 1 King Bed Maximum Occupancy 6 Max

Luxury Suite Ocean View With Terrace Jacuzzi Diamond Club

Bed Count 1 King Bed Maximum Occupancy 6 Max

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Bed Count 1 King Bed Maximum Occupancy 4 Max

Royalton Riviera Cancun Resort & Spa - All Inclusive ratings based on 23 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0
4 out of 5
The beach had so much seaweed. We came to Cancun so that the kids could experience the beach but due to the massive amout of seaweed, they weren't able to swim in the ocean.

Posted by , from Texas on Jul 19, 2018

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Comment from Hotel Management

Jul 21, 2018 by Community Manager

Dear D-Lama Thank you for your feedback, it is hard to know that your vacations were not the best experience due to the seaweed season. We hope that you will soon give us the opportunity to enjoy a vacation at Royalton Rivera Cancun. Luxury Regards

5 out of 5
Awesome place to stay in Cancun, enough restaurants to try, breakfast was excellent, I was in the pool every day and on the beach

Posted by on May 9, 2018

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Comment from Hotel Management

May 11, 2018 by Community Manager

Dear guest It is a pleasure for us to know how you enjoy our Restaurants and specially the taste and food presentation. It feels really good to acknowledge, through your words, that all our efforts to achieve our guests’ satisfaction have been worth it. Looking forward to welcome you back at Royalton Riviera Cancun. Luxury regards

5 out of 5
This place has very special people that makes the resort unique. Jorge was excellent, he was calling us daily to see how he can make our day better and Erica Rivera was in my room daily doing her job going above and beyond to make me smile leaving notes and towel designs. She was amazing. All the staff in the resort was friendly and customer oriented. Great pools, bars, restaurants and night entertainment. Beautiful rooms and comfy beds. The only not so good thing was the beach. We will be back soon!

Posted by on May 5, 2018

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Comment from Hotel Management

May 6, 2018 by Community Manager

Dear Guest We feel very thrilled with your comments about your stay at Royalton Riviera Cancun. Our main goal is to make your holidays unforgettable and i think we accomplished it. You can be sure that Erica and Jorge will recceive your message, this help us to keep improving and be better day by day. We really hope to host you again in a near future. Luxury Regards.

5 out of 5

Awesome vacation something for everyone

Great hotel, food was best I’ve had at an all inclusive resort. Pool entertainment excellent. Beach was def a let down but would still return.

Posted by , from boston on Apr 20, 2018

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Comment from Hotel Management

Apr 20, 2018 by Community Manager

Dear Deirdre We are constantly working towards creating a pleasing environment for all of our customers. Our goal is to provide you with a magical experience at our resort that will always be remembered. We hope to see you again at Royalton during your next vacation. Luxury regards

1 out of 5

Not so good

Felt trapped, room right off the lobby, management not willing to accomadate a room change, not address the issue. Checked out after one day of a scheduled 6 day stay.

Posted by on Apr 4, 2018

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Comment from Hotel Management

Apr 6, 2018 by Community Manager

Dear guest Thank you for your comment. We apologize for not reaching your expectations. Your opinion as well as all of our guests are important to us. Thank you again and we hope to welcome you again at Royalton. Luxury Regards

5 out of 5
We had a wonderful stay. The resort was very busy so getting dinner reservations through the Diamond Club was very helpful. however it did take about 24 hours to get in touch with the butler. We had requested a room with 2 queens but were given a room with a king. They did give us a different room after a couple a nights and were accommodating with bringing a rollaway for our son as the pull out was not very comfortable.

Posted by , from madison, Wi on Apr 2, 2018

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Comment from Hotel Management

Apr 4, 2018 by Community Manager

Dear jenny We are very happy that your dream holiday was found at Royalton. As always, our main priority is to make our guests fell welcome and that all of their needs and expectations are met by our staff. It was a pleasure to have you as our guest and we hope to welcome you again for your next vacation. Luxury regards

5 out of 5
beautiful clean hotel. good food. very relaxing. perfect family vacation

Posted by on Mar 29, 2018

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Comment from Hotel Management

Mar 29, 2018 by Community Manager

Dear guest It is always a pleasure to read such positive comments regarding our guests’ experience. We look forward to welcoming you back on your next trip to Riviera Maya. Luxury Regards

5 out of 5

Beautiful resort

From the moment we arrived, we noticed how beautiful the hotel was..the staff that greeted us were super friendly and made us feel welcomed, and all the other staff that we ran into throughout our stay were all smiles and ready to assist us in any way they could! The room was clean and extremely comfortable...it was hard to get the kids out of bed in the morning! Food selection is unreal...from the buffet, to the specialty restaurants, to the cafe, there was a great selection of food for everyone. Tons of activities for the kids, and amazing entertainment every night. Overall, I would highly recommend this resort to anyone looking for a getaway!

Posted by , from Windsor, ON on Mar 16, 2018

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Comment from Hotel Management

Mar 20, 2018 by Community Manager

Dear Hussein It is always a wonderful to read positive comments regarding our guests’ experience at Royalton. We are happy our facilities and services meet your expectations and maintained our high standards. We hope to welcome you once again at Royalton. Luxury Regards

5 out of 5

Great Family Vscation!

We enjoyed everything about this resort! Good, drinks, beach, pool and staffed are all excellent!

Posted by on Aug 11, 2017

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Comment from Hotel Management

Aug 14, 2017 by Community Manager

Dear guest Thank you for your lovely review and we are pleased that you enjoyed your stay with us and we are looking forward to returning again. Luxury regards

5 out of 5

Very happy with the entire stay.

From the moment we entered until we left we were treated like a total couple. The food was great and all the people working there are very nice and respectful. We will recommend it to our friends and will return.

Posted by , from New Orleans on May 21, 2017

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Comment from Hotel Management

May 23, 2017 by Community Manager

Dear guest Thank you for your lovely review and we are pleased that you enjoyed your stay with us and we are looking forward to returning again.

About the Royalton Riviera Cancun Resort & Spa - All Inclusive

Location Carr Federal 307 Tulum-Cancun Km 332.15, Puerto Morelos, QROO 77580

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and local beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Number or type of beverages limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Tennis lessons
  • Premium or imported alcoholic beverages
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Property Features

Royalton Riviera Cancun Resort & Spa - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At Royalton Riviera Cancun Resort & Spa - All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 10 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 beach bars, 3 swim-up bars, and 14 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Beaux Arts resort also offers a complimentary water park, a complimentary children's club, and a children's pool. Free valet parking is available. Smoking is allowed in designated areas at this 4.5-star Puerto Morelos resort.

  • 840 guestrooms or units
  • 4 levels
  • 10 dining venues
  • 3 bars on the beach
  • 3 bars by the pool
  • 3 swim-up bars
  • 14 bars or lounges
  • 3 conference rooms
  • Built in 2014
  • Nightclub
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Free water park access
  • Number of outdoor pools - 12
  • Free WiFi
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Indoor tennis courts - 3
  • Children's club (free)
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (16.3 km / 10.1 mi)
  • Parking: Free valet parking

Room Amenities

Royalton Riviera Cancun Resort & Spa - All Inclusive offers 840 air-conditioned accommodations with private spa tubs and MP3 docking stations. Rooms open to furnished balconies. Beds feature premium bedding. Plasma televisions come with premium cable channels. Coffee/tea makers and free minibar items are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads, bathrobes, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free long-distance calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hair dryers can be requested.

  • Private hot tub
  • Private balcony (furnished)
  • Jetted tub
  • Stocked minibar (free)
  • MP3 dock
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Long distance calls (free)
  • Hair dryer available
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Gourmet Marche - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Zen - This restaurant specializes in Japanese cuisine and serves dinner only.

Hunter Steak House - This fine-dining restaurant specializes in Italian cuisine and serves dinner only.

Grazie Italian Trattoria - This restaurant specializes in Mediterranean cuisine and serves lunch and dinner.

OPA - This restaurant specializes in Mediterranean cuisine and serves dinner only.

24-hour room service is available.

Nearby Activities

Indoor tennis courts and a water park with waterslides are featured at the resort. 12 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Beach yoga on site
  • Fishing on site
  • Boat tours on site
  • Scuba diving on site
  • Beach volleyball on site
  • Kayaking on site
  • Water skiing on site
  • Personal motorized watercraft on site
  • Motor boating on site

Spa Services

The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and massages. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pets

  • Pets and service animals are not allowed at Royalton Riviera Cancun Resort & Spa - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available
  • No pets or service animals allowed
  • Debit cards not accepted

Hotel Names

  • Royalton Cancun
  • Royalton Riviera
  • Royalton Riviera Cancun
  • Royalton Riviera Hotel
  • Royalton Riviera Hotel Cancun
  • Royalton Riviera Cancun Resort All Inclusive Puerto Morelos
  • Royalton Riviera Cancun Puerto Morelos

You should know

  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.