Sensira Resort & Spa Riviera Maya – All Inclusive

4.5 star property
4.5-star beachfront hotel near Puerto Morelos Beach

Choose dates to view prices

Photo gallery for Sensira Resort & Spa Riviera Maya – All Inclusive

Relax by the pool surrounded by lush greenery and shaded seating areas.
Enjoy a casual dining experience in our restaurant with wooden tables, pendant lights, and rustic decor.
Relax in this serene hotel room with a large bed, ocean views, and a balcony.
Relax in style with a spacious room featuring a bathtub and balcony with lounge chairs.
Enjoy a meal in our beachfront dining area with round tables, comfortable chairs, and beautiful floral arrangements.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • On private beach
  • Hot Tub

Explore the area

Map
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO, 77580
  • Arrecife de Puerto Morelos National Park
    ‪5 min walk‬
  • Petempich Bay
    ‪7 min drive‬
  • Puerto Morelos Beach
    ‪14 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪27 min drive‬

Room options

Ruby Suite

9.8 out of 10
Exceptional
(19 reviews)
  • 624 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Sapphire, 2 Bedrooms

9.0 out of 10
Wonderful
(8 reviews)
  • 807 sq ft
  • Partial ocean view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 1 Large Twin Bunk Bed

Agatha King

8.8 out of 10
Excellent
(118 reviews)
  • 463 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Agatha Queen

8.6 out of 10
Excellent
(156 reviews)
  • 463 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Amber 2 Queen beds

10.0 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

Amber Room

9.6 out of 10
Exceptional
(31 reviews)
  • 463 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Sapphire Room

8.0 out of 10
Very good
(52 reviews)
  • 538 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

Family Room -5 guests- Superior with Side Sea View

  • Partial sea view
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Double Bunk Bed

Room Superior with Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

Room Premium with Sea View

  • Sea view
  • Sleeps 2
  • 1 Queen Bed

Room Standard with Sea View

  • Sea view
  • Sleeps 3

Double Room Standard with Sea View

9.0 out of 10
Wonderful
(2 reviews)
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Puerto Morelos

Beachfront retreat .Within a 5-minute walk of this Puerto Morelos hotel, you'll find Petempich Bay and Arrecife de Puerto Morelos National Park. Also, Puerto Morelos Beach is within 2 miles (3 km) and Sanctuary of Hope and Time Capsule is within 6 miles (10 km).

What's nearby

  • Arrecife de Puerto Morelos National Park - 5 min walk - 0.3 miles
  • Petempich Bay - 7 min drive - 1.8 miles
  • Puerto Morelos Beach - 14 min drive - 4.0 miles
  • Ojo de Agua Beach - 17 min drive - 5.7 miles
  • Puerto Morelos Town Square - 17 min drive - 6.0 miles

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Sensai - ‬16 min drive
  • ‪Casa del Mar - ‬16 min drive
  • ‪Preferred Club Bar - ‬7 min drive
  • ‪Coco Café - ‬19 min drive
  • ‪Desires Music And Sports Bar - ‬19 min drive

About this property

Sensira Resort & Spa Riviera Maya – All Inclusive

4.5-star beachfront hotel near Puerto Morelos Beach
Sensira Resort & Spa Riviera Maya – All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At Sensira Resort & Spa Riviera Maya – All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This all-inclusive hotel also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking is available.

This 4.5-star Puerto Morelos hotel is smoke free.

  • 359 guestrooms or units
  • 6771 sq ft of conference space
  • 629 sq m of conference space
  • Built in 2020
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Sensira Resort & Spa Riviera Maya – All Inclusive offers 359 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to balconies. Pillowtop beds feature premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with cable channels. Espresso makers and minibars are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Puerto Morelos hotel provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Inspiration Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

English, Spanish

Similar properties

Property amenities

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 43-inch flat-screen TV with cable channels
  • iPod dock

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sensira Resort & Spa Riviera Maya – All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.64 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Sensira Resort Spa
Sensira Resort Spa Riviera Maya – All Inclusive
Sensira Resort & Spa Riviera Maya – All Inclusive Hotel
Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos

Frequently asked questions

How close is Sensira Resort & Spa Riviera Maya – All Inclusive to the airport?

Sensira Resort & Spa Riviera Maya – All Inclusive is 14 mi (22-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Sensira Resort & Spa Riviera Maya – All Inclusive?

As of Jul 12, 2025, prices found for a 1-night stay for 2 adults at Sensira Resort & Spa Riviera Maya – All Inclusive on Aug 10, 2025 start from $252.06, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Sensira Resort & Spa Riviera Maya – All Inclusive have an airport shuttle?

Airport shuttle services are not available at Sensira Resort & Spa Riviera Maya – All Inclusive.

How close is Sensira Resort & Spa Riviera Maya – All Inclusive to the beach?

This hotel is on a private beach. Don't forget your sunscreen!

Does Sensira Resort & Spa Riviera Maya – All Inclusive offer free breakfast?

Sensira Resort & Spa Riviera Maya – All Inclusive does not offer free breakfast.

Is there a casino at Sensira Resort & Spa Riviera Maya – All Inclusive?

No, there is no casino at this hotel.

What time is check-in at Sensira Resort & Spa Riviera Maya – All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Sensira Resort & Spa Riviera Maya – All Inclusive?

This hotel offers free self parking.

Does Sensira Resort & Spa Riviera Maya – All Inclusive have a pool?

Sensira Resort & Spa Riviera Maya – All Inclusive features 4 outdoor pools and a children's pool.

Does Sensira Resort & Spa Riviera Maya – All Inclusive have a restaurant?

Sensira Resort & Spa Riviera Maya – All Inclusive is home to La Pergola, which features international cuisine.

Does Sensira Resort & Spa Riviera Maya – All Inclusive have a spa?

Pamper yourself with a day at Inspiration Spa, where you can enjoy facials, massages, and body treatments.

How close is Sensira Resort & Spa Riviera Maya – All Inclusive to downtown Puerto Morelos?

Sensira Resort & Spa Riviera Maya – All Inclusive is 4.5 mi away from Puerto Morelos.

Sensira Resort & Spa Riviera Maya – All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1088 out of 1998 reviews
Rating 8 - Good. 458 out of 1998 reviews
Rating 6 - Okay. 202 out of 1998 reviews
Rating 4 - Poor. 121 out of 1998 reviews
Rating 2 - Terrible. 129 out of 1998 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Johnathan Brian

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Best place for families with small kids. Great food and better service!
Stayed 7 nights in Jun 2025

4/10 Poor

Susann, JOHNS ISLANS

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 3 nights in Jun 2025

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time. Food and accommodations exceed our expectations. Great for kids but with an adults only section also. Will certainly visit again
Stayed 9 nights in Mar 2025

8/10 Good

Liezel

Stayed 5 nights in Mar 2025

4/10 Poor

Jason

Traveled with family and small children, Traveled with group
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
My family of 4 spent 7 nights at Sensira in April 2025. For the first 5 nights, it was generally a good experience. Our room door was unable to lock, but they were quick to fix that within 30 minutes. There are a lot of activities for kids and my son especially loved the adventure club, zipline and the trampoline park. Cleanliness however was an issue on one day where there was urine all over the bathroom floor of the adventure club, and they had to close it down for more than half a day to clean. The first 5 days of our stay, all of the restaurants were open. However, the last two days, the resort started preparing for a big group that was supposed to arrive. There were no new guests arriving as this big group had reserved the entire resort for themselves. They shut down the main buffet and only had 2 of the 3 restaurants open. They moved the buffet to a restaurant with very limited choices for food, and did NOT make any announcements or give any explanations to us. Some of the staff was rude, but overall, the staff at the restaurants still provided good service. They also closed down the mini golf for repair. On the last two nights of our stay, we did not have water for a period of time. The first one was a planned water maintenance disruption from 12-4am. The second night was an unplanned water disruption that lasted from 9pm-4am. There was no running water and toilets were not flushable. We were forced to live in unsanitary conditions. I would NOT recommend Sensira.
Stayed 7 nights in Apr 2025

2/10 Terrible

Jessey

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We came to Sensira looking for a relaxing, all-inclusive vacation. What we got was a chaotic, mismanaged disaster from the moment we arrived. This resort is absolutely not what it advertises, and the level of disrespect shown to guests outside of a large incoming group (a private event) is appalling. Let me break it down: • On our first night, we had to change rooms twice. The first room had no working TV, no working phone, a broken toilet, and no hot water. The second room’s faucet sprayed directly onto the closet, soaking our shoes and clothes. Only after two moves did we end up in a functioning room—at 1:30 AM. • Over the course of our stay, the buffet was closed for two full days with no prior notice. Mini golf, beach areas, and other amenities were also off-limits. Restaurants were randomly closed or unavailable for days at a time. • The water in the hotel stopped working entirely—no showers, no toilets, no brushing teeth. We were told it would be fixed overnight (April 8th from 12AM–4AM). As of 10:30 PM that same day, we still had no running water, and staff just kept saying “a few more hours.” Not a single apology. • Throughout the stay, we were met with zero accountability. The hotel manager, David, offered a “gift card if we return” instead of compensation. Why would we ever come back? The only apology we received was from him on the first night. Every other issue was met with indifference or silence.
Stayed 7 nights in Apr 2025

2/10 Terrible

Mandeep

Disliked: Cleanliness, property conditions & facilities
No buffet for anyone.. only very first 2 days was ok.. after that terrible.. no water in the room at night. No lunch for 9 April.. very few options for kids meal..not recommended
Stayed 5 nights in Apr 2025

10/10 Excellent

Evelyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
"The staff went above and beyond to ensure our comfort and satisfaction. The luxurious accommodations, coupled with exceptional service, made our stay truly memorable." My butler Oscar, Cristian were amazing. They made sure to take care of us in any way they could. Ana, Juan Pablo and Carlos treated us like royalty. Our family and I couldn’t have been treated with such kindness and respect. The room was spotless, the staff were incredibly friendly. Overall, I highly recommend this hotel for your next travel adventure!"
Stayed 4 nights in Apr 2025

2/10 Terrible

bridget

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We were there for 3 nights. The first 24h was great. Then, the whole place pretty much shut down in anticipation for a large group coming the day we left. Kids activities, closed. Buffet, closed. On nights 2-3 we had no running water in the room from 9pm-4am. We understand limited capacity may mean some things close, but this was extreme. There were so many staff present to prep for the arriving group, but none dedicated to the people who were already booked at the resort. For example, we waited with one of the workers for over an hour to have the kids play area opened. She was just waiting for the key. No one at the front desk, the manager we spoke with or anyone else was willing or able to open the kids area as advertised, even though the workers for the space were sitting waiting for it to open too. When we inquired at the front desk with management regarding each above mentioned complaint, we were told it was because the resort was preparing for a large group arriving the day of our departure. We believe this is unacceptable for our experience to be negatively impacted by preparing for guests who have not yet arrived. We did not get what was advertised to us and never would have picked this resort had we known that they operate this way. The management and front desk repeatedly told us they could do nothing for us and we needed to take it up with Expedia. As a Gold Member of Expedia I would like a refund or credit towards another trip to make up for the subpar vacation
Stayed 3 nights in Apr 2025

2/10 Terrible

Sadiya

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We arrive at the property early and requested early check in but the management were not cooperative and we got the keys around 3pm, day 2 buffet was closed and had very limited options for vegetarian people they were least care about the contamination, evening thery was water issue continuously we got the notification that water wont be available for 4- 8 hours, our experiences was terrible and would like some refunds from the property. Staff was good and was welcome that made things better.
Stayed 4 nights in Apr 2025

8/10 Good

Alisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

6/10 Okay

Gurneet

Liked: Cleanliness, staff & service, property conditions & facilities
Overall it is a good resort for families, however we did experience some inconveniences such as buffet being closed multiple times without prior notification, the food choices are limited, the grill food was not good and limited entertainment. Also normally for the kids there are special bracelets for safety and allergies which they didn’t have for kids. We did like the room design for a family with the bunk beds and separation.
Stayed 5 nights in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Sandra Patricia Pinzon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

SAMEER

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Mar 2025

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this resort is the best. They’re constantly cleaning, super friendly and accommodating. Food was really good for an all inclusive. We didn’t want to leave! Seaweed is cleaned each morning and is around the beach area/in the water if that bothers you.
Stayed 6 nights in Apr 2025

4/10 Poor

Matthew

Traveled with family and small children
Disliked: Amenities
-Seaweed all over, looked horrible and smells and kept us from enjoying the ocean and the beach -Most of the “fun” equipment that they advertised having at the resort is broken or has missing pieces -Food is average -Front desk and concierge employees were not welcoming and annoyed that they had to help you -At breakfast, lunch and dinner buffet half of the food stations weren’t ready when the doors opened. Several food stations didn’t open until 30-45 mins after the buffet opened the doors.
Stayed 6 nights in Mar 2025

8/10 Good

sarvesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely recommend this resort best for families.
Stayed 3 nights in Apr 2025

8/10 Good

Jonathan

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Overall the hotel and trip were great. The food was delicious and it was nice to have a little beach that you could actually swim in out front. Just a few things to note, they don’t answer the phone when you call the front desk, it just rings and rings and rings. Also, don’t fall for the free shopping tour. They tell you they take you to town to go shopping for two hours, but its closer to a 5 hour trip and they force you to stop at Matisses jewelry for 45 minutes ( which by the way is fake jewelry and just cut and died glass) and then a “tequila factory” for 45 minutes before they’ll pick you up and then they take you to town. Even if no one on the bus wants to go, they still force you. Might just be worth the taxi ride. When we talked to the hotel about the misguided information, they just say that doesn’t sound like our hotel…
Stayed 5 nights in Mar 2025

10/10 Excellent

Soraya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a family with small children. Never got bored!
Stayed 6 nights in Jan 2025

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice stay. The food was excellent. The rooms were clean. The only complaint was the beach. There was so much seaweed that you didn’t wanna go into the ocean. If you are a beach person I would stay at a different hotel.
Stayed 4 nights in Mar 2025

10/10 Excellent

Clue

Stayed 3 nights in Dec 2024

8/10 Good

Milagren

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are nice spacious and clean. Staff are friendly. It’s good for families with kids. Food is average.
Stayed 4 nights in Mar 2025

10/10 Excellent

Dariusz

Traveled with family and small children
Rooms were clean, modern. Great food
Stayed 6 nights in Mar 2025

10/10 Excellent

LUIS, Joliet

Stayed 3 nights in Mar 2025