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Palmar Beach Resort and Spa Riviera Maya All-Inclusive

4.5 star property
4.5-star beachfront property near Puerto Morelos Beach

Choose dates to view prices

Photo gallery for Palmar Beach Resort and Spa Riviera Maya All-Inclusive

Exterior
Honeymoon Suite, Oceanfront | View from room
Luxury Suite (Walkout) | View from room
On the beach, free beach cabanas, sun loungers, beach umbrellas
Honeymoon Suite, Oceanfront | 2 bedrooms, Egyptian cotton sheets, premium bedding, free minibar

Popular amenities

  • Bar
  • Hot Tub
  • Room service
  • All inclusive

Explore the area

Map
Carretera Cancun Puerto Morelos km 27.5, Manz 37 Super Manz12 Bahía Petempic, Puerto Morelos, QROO, 77580
  • Petempich Bay
    ‪6 min drive‬
  • Puerto Morelos Beach
    ‪9 min drive‬
  • Puerto Morelos Town Square
    ‪12 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪28 min drive‬

Room options

View all photos for Premium Suite

Premium Suite | 2 bedrooms, Egyptian cotton sheets, premium bedding, free minibar

Premium Suite

8.6 out of 10
Excellent
(4 reviews)
  • 620 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Honeymoon Suite, Oceanfront

Honeymoon Suite, Oceanfront | View from room

Honeymoon Suite, Oceanfront

  • 625 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite (Walkout)

Luxury Suite (Walkout) | Pool | 6 outdoor pools, free cabanas, pool umbrellas

Luxury Suite (Walkout)

8.6 out of 10
Excellent
(7 reviews)
  • 640 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite, Ocean View

View from room

Family Suite, Ocean View

7.4 out of 10
Good
(3 reviews)
  • 625 sq ft
  • Ocean view
  • Sleeps 5
  • 1 Queen Bed and 2 Double Sofa Beds

View all photos for Luxury Suite, Ocean View

2 bedrooms, Egyptian cotton sheets, premium bedding, free minibar

Luxury Suite, Ocean View

8.0 out of 10
Very good
(47 reviews)
  • 520 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite

2 bedrooms, Egyptian cotton sheets, premium bedding, free minibar

Junior Suite

9.4 out of 10
Exceptional
(29 reviews)
  • 534 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite (Swim Up)

Premium Suite (Swim Up) | 2 bedrooms, Egyptian cotton sheets, premium bedding, free minibar

Premium Suite (Swim Up)

  • 539 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Suite, Ocean View (Connecting)

2 bedrooms, Egyptian cotton sheets, premium bedding, free minibar

Luxury Suite, Ocean View (Connecting)

  • 1250 sq ft
  • Ocean view
  • Sleeps 6
  • 1 Double Sofa Bed, 1 King Bed and 2 Queen Beds

View all photos for Family Suite

View from room

Family Suite

7.6 out of 10
Good
(5 reviews)
  • 625 sq ft
  • Sleeps 5
  • 2 Double Sofa Beds and 1 Queen Bed

View all photos for Junior Suite (Swim Up)

Junior Suite (Swim Up) | 2 bedrooms, Egyptian cotton sheets, premium bedding, free minibar

Junior Suite (Swim Up)

8.2 out of 10
Very good
(12 reviews)
  • 520 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite

2 bedrooms, Egyptian cotton sheets, premium bedding, free minibar

Luxury Suite

8.6 out of 10
Excellent
(56 reviews)
  • 640 sq ft
  • Sleeps 4
  • 1 King Bed

About the neighborhood

Puerto Morelos

Beachfront retreat .Within a 5-minute walk of this Puerto Morelos property, you'll find Petempich Bay and Arrecife de Puerto Morelos National Park. Also, Puerto Morelos Beach is within 2 miles (3 km) and San Jose Catholic Parish is within 6 miles (10 km).

What's nearby

  • Petempich Bay - 6 min drive - 1.4 miles
  • Puerto Morelos Beach - 9 min drive - 2.7 miles
  • Crococun Zoo - 10 min drive - 3.5 miles
  • Ojo de Agua Beach - 12 min drive - 4.4 miles
  • Puerto Morelos Town Square - 12 min drive - 4.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • ‪Market Cafe - ‬16 min drive
  • ‪Sensai - ‬17 min drive
  • ‪Preferred Club Lounge - ‬16 min drive
  • ‪Casa del Mar - ‬17 min drive
  • ‪Preferred Club Bar - ‬7 min drive

About this property

Palmar Beach Resort and Spa Riviera Maya All-Inclusive

4.5-star beachfront property near Puerto Morelos Beach
Palmar Beach Resort and Spa Riviera Maya All-Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Palmar Beach Resort and Spa Riviera Maya All-Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site. For a drink, you can stop by one of the onsite bars, including 3 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

  • 435 guestrooms or units
  • 4 levels
  • 4 buildings
  • 6 dining venues
  • 3 bars by the pool
  • 3 swim-up bars
  • 6 bars or lounges
  • 3154 sq ft of conference space
  • 293 sq m of conference space
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
Palmar Beach Resort and Spa Riviera Maya All-Inclusive offers 435 air-conditioned accommodations, which are accessible via exterior corridors and feature indoor private hot tubs and free minibar items. Rooms open to furnished balconies or patios. Beds feature Egyptian cotton sheets and premium bedding. 50-inch flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

The onsite spa has 13 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

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Property amenities

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 3 poolside bars
  • 3 swim-up bars
  • 6 bars/lounges
  • 6 restaurants
  • Couples/private dining

Things to do

  • 2 outdoor tennis courts
  • 24-hour health club
  • 6 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Hot tub
  • Kayaking
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • TV in common areas
  • Waterslide

Accessibility

  • No elevator

Room amenities

Entertainment

  • 50-inch flat-screen TV with premium cable channels

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Palmar Beach Resort and Spa Riviera Maya All-Inclusive

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Azul Sensatori Hotel Karisma All Inclusive
Azul Sensatori Hotel Karisma All Inclusive Puerto Morelos
Azul Beach Resort Sensatori Mexico Karisma Puerto Morelos
Azul Sensatori Karisma Puerto Morelos
Hotel Azul Sensatori
Sensatori Azul Hotel
Azul Beach Sensatori Mexico Karisma Puerto Morelos
Azul Beach Resort Sensatori Mexico Karisma
Azul Beach Resort Riviera Cancun Gourmet Karisma All Inclusive
Azul Beach Resort Riviera Cancun Gourmet All Inclusive Karisma
Azul Beach Riviera Cancun Gourmet Karisma All Inclusive
Azul Beach Resort Riviera Cancun Gourmet All Inclusive Karisma
Azul Beach Riviera Cancun Gourmet All Inclusive Karisma
Azul Beach Riviera Cancun Gourmet All Inclusive Karisma
Azul Beach Resort Riviera Cancun by Karisma Gourmet All Inc
Azul Sensatori Hotel By Karisma All Inclusive
Azul Beach Resort Sensatori by Karisma Gourmet All Inclusive
Azul Beach Resort Sensatori Mexico by Karisma
Azul Beach Resort Riviera Cancun by Karisma Gourmet All Inc
Azul Sensatori Hotel By Karisma All Inclusive
Azul Beach Resort Sensatori by Karisma Gourmet All Inclusive
Azul Beach Resort Sensatori Mexico by Karisma
Azul Beach Resort Riviera Cancun by Karisma Gourmet All Inc
Azul Sensatori Hotel By Karisma All Inclusive
Azul Beach Resort Sensatori by Karisma Gourmet All Inclusive
Azul Beach Resort Sensatori Mexico by Karisma

Frequently asked questions

How close is Palmar Beach Resort and Spa Riviera Maya All-Inclusive to the airport?

Palmar Beach Resort and Spa Riviera Maya All-Inclusive is 12.7 mi (21-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

Does Palmar Beach Resort and Spa Riviera Maya All-Inclusive have an airport shuttle?

Airport shuttle services are not available at Palmar Beach Resort and Spa Riviera Maya All-Inclusive.

How close is Palmar Beach Resort and Spa Riviera Maya All-Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Palmar Beach Resort and Spa Riviera Maya All-Inclusive offer free breakfast?

Palmar Beach Resort and Spa Riviera Maya All-Inclusive does not offer free breakfast.

Is there a casino at Palmar Beach Resort and Spa Riviera Maya All-Inclusive?

No, there is no casino at this property.

What time is check-in at Palmar Beach Resort and Spa Riviera Maya All-Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Palmar Beach Resort and Spa Riviera Maya All-Inclusive?

This property offers free self parking.

Does Palmar Beach Resort and Spa Riviera Maya All-Inclusive have a pool?

Palmar Beach Resort and Spa Riviera Maya All-Inclusive features 6 outdoor pools and a children's pool.

Does Palmar Beach Resort and Spa Riviera Maya All-Inclusive have a restaurant?

Palmar Beach Resort and Spa Riviera Maya All-Inclusive is home to SPOON, which features international cuisine.

Does Palmar Beach Resort and Spa Riviera Maya All-Inclusive have a spa?

This property has a spa, which features body treatments, aromatherapy, and Swedish massages.

How close is Palmar Beach Resort and Spa Riviera Maya All-Inclusive to downtown Puerto Morelos?

Palmar Beach Resort and Spa Riviera Maya All-Inclusive is 3.6 mi away from Puerto Morelos.

Palmar Beach Resort and Spa Riviera Maya All-Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 401 out of 1002 reviews
Rating 8 - Good. 226 out of 1002 reviews
Rating 6 - Okay. 156 out of 1002 reviews
Rating 4 - Poor. 103 out of 1002 reviews
Rating 2 - Terrible. 116 out of 1002 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Jennifer

Traveled with family
Liked: Cleanliness
Disliked: Amenities
O
Stayed 7 nights in Mar 2025

10/10 Excellent

Brittany Terri

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of pools.
Stayed 5 nights in Feb 2025

6/10 Okay

Samandeep Singh

Traveled with family and small children
Liked: Staff & service
Beach is not clear water and lots of weeds in the water and not any entertainment in the night.
Stayed 7 nights in Mar 2025

8/10 Good

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort and amazing staff (they were the highlight). Our favorite was the cabanas on the beach. Under new ownership with renos underway so lowlight was loud construction one night until 2 am and no running water on our departure day at 5:30 am (no shower before long travel day). There were no 'heads up' about these. Got called daily about meeting with sales person for excursions, etc, despite being very clear we weren't interested. Beach is very rocky (big rocks) and lots of seaweed at times. Overall, trip was good, but probably would try som
Stayed 7 nights in Mar 2025

10/10 Excellent

Melina

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our very first family vacation with our 2 kids. Everything was amazing. The food at every restaurant was incredible, the staff were all amazing. The waiter Alma was our favorite, she was always brining drinks, telling us about Mexico. The property was clean, the kids side pool does need to be renovated but our kids were in there for hours every day. Highly recommend!!!
Stayed 7 nights in Mar 2025

10/10 Excellent

Benjamin

Stayed 5 nights in Dec 2024

8/10 Good

Emily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was average as far as variations which would be okay for a short stay, but it became monotonous after a few dinners and lunches. The rooms and property were VERY clean. The beach is not great. Lots of seaweed, rocky and murky. Beach beds are nice, it just not a swimable beach and there is no where to walk along the beach as it is blocked off about a 1/2 mile down with walls and no sand. Every staff member was amazing and got us anything we needed. Great for a short stay as long as you don't want to get in the ocean water from the beach.
Stayed 9 nights in Mar 2025

8/10 Good

Véronique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was well maintained and staff were mostly all really friendly and professional. The atmosphere was great and we never felt like the hotel was jammed. The food was amazing and the pop-up stands for lunch was great. Even the buffet for breakfast and lunch was great. But some guests were there to party and they kept me and my two kids up a few nights. Maybe ensuring that adults are not in a room next to someone with kids could be helpful. The expeditions offered at the hotel are way too expensive. Expediation offered them and they were affordable. The guy offering Kayak time is not telling you at first that you need to pay and then he refused our money in front of everyone. If you choose this hotel, plan for a shuttle to and from the airport. It is not provided in the package nor mentioned.
Stayed 5 nights in Mar 2025

8/10 Good

Kent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at the Palmar Beach resort, formally named the Azul Beach Resort. The food was the best part, with 5 or 6 dining options. We had some amazing meals and amazing service. The name a few people that helped us at the restaurants and around the hotel: Javier, Mateo from the main dinning room, can't remember the name. Jesus, Angel from Al Forno the pizza and service was amazing and enjoyed eating and talking with them everyday! Mannanuel, Cruz and a taller guy helped us and 2 different locations for dinner and were absolutely amazing team. Really grateful for them all. We spilt drinks each night, had to reorder do to kids not likely they food choices and we got no issues or push back, just quick happy service. Thank you guys!! Around the hotel we had Emir and Bettyna help us most and really made us feel taken care of. The house keeping was good. No complaint on their work, our only issue was they didn't come at the same time each day, so we never knew when to expect. The service staff spoke very little english which made it hard to communicate any requests, like more towels or water. Lastly we needed an extra bed for our room and had to ask 10 times over 8 hours (through the main desk, operator on the room, bell boy, and a housekeeper). at 9 pm I went up to the front desk crying I was so tired before we finally got our 5th bed for 5 people. So that sucked. But it was all uphill from that moment. Great time overall. Safe, quiet, clean and fun!
Stayed 6 nights in Feb 2025

8/10 Good

Larry gene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was really nice. Everything was clean food was good. We had no problem waking up and getting chairs right by the pool. Place was pretty empty but nice and quiet . Just was hoping for some adult intertainnment (bands/music for the evening.
Stayed 9 nights in Feb 2025

10/10 Excellent

Tammy

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many dining options, and many pools and activities to do.
Stayed 6 nights in Feb 2025

8/10 Good

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly and attentive. The food quality is very good.
Stayed 4 nights in Feb 2025

10/10 Excellent

Jill, Bucksport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We especially loved the waiters in the Spanish restaurant Cruz, Santiago, Angel made us feel spoiled! The pool bars were wonderful and the rooms were big!
Stayed 7 nights in Feb 2025

8/10 Good

Kelly

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Oct 2024

6/10 Okay

Bruce

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Food in buffet was great. If your were not at an a la carte first wave between 5:30-6:00 you are waiting an hour and half plus to get a table. Also they have a restaurant at the beachside of the resort which serves fresh pizza, it is the best part. Rooms were always cleaned This place is Definitely meant for families. No partying going on
Stayed 7 nights in Dec 2024

6/10 Okay

Giovanni

Liked: Staff & service
Small No hot water Service was very good
Stayed 6 nights in Jan 2025

8/10 Good

Ofelia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
All the staff was great, very attentive and respectful, and always greeted with a smile. Dealing with no hot water for the first half of our trip was frustrating especially coming from the airport and wanting to have a nice warm bath. We traveled with a one year old and she also had to shower with very cold water which she cried about. Other than that, everything else was great.
Stayed 8 nights in Jan 2025

6/10 Okay

marcel

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This property recently changed ownership so they are still getting it up and running. We had the option of 2 restaurants each night to choose from. The food was excellent, and some of the best food I've had in Mexico. My biggest complaint is the lack of hot water. 10 of us went on this trip together (3 families), and none of the rooms that any of us occupied had hot water. This meant only cold showers for our whole vacation. In addition, the pool water was actually very cold as well (probably more related to the time of year we visited; most days were in the low to mid 80's. The room was nicely equipped with a large jacuzzi tub near the balcony, but again, it only had cold water so was essentially unusable. The facility itself was quite quiet and there were few other guests which we actually really enjoyed. It meant poolside service was pretty fast and no wait times to get into any restaurants. Waiting time for food in restaurants was pretty variable. The seafood restaurant had excellent food but expect to spend about 3 hours going out for dinner. We had waits of sometimes 90 minutes to receive or dinner items. However, when the food did arrive, it was always excellent. The service at the other restaurants was faster than the seafood restaurant but still on the slower side. All in all, despite no hot water in any of the rooms, we did enjoy our vacation. I think once they finish renovations and complete the closed coffee shop/restaurants this will be a great resort.
Stayed 5 nights in Jan 2025

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2024

8/10 Good

Jacqueline, west sacramento

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 8 nights in Oct 2024

2/10 Terrible

Dayanne Oliva

Liked: Staff & service
Disliked: Property conditions & facilities
No me gusto nada solo el servisio de los translators el hotel estaba bacon y sin cerbicios la carta de los cuatro restaurants que Brian uno casa dia era la misma todos los Dias sin contact que cambiaron de compania y haste el hombre del hotel y no tinier on la desencia de informations
Stayed 6 nights in Dec 2024

4/10 Poor

Tatiana

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Cuando llegue a el hotel. Su nombre había cambiado y ya no era un hotel 4 diamante. No había buffet. Solo había un solo restaurant y el menú desayuno y almuerzo era el mismo todos los días. Solo un día hubo show. En la semana no hubo ninguna recreación ni de día ni de noche. Ni música. Total aburrimiento. Me siento estafada. Mis peores vacaciones. Solo puedo decir que los trabajadores que nos atendieron en el restaurant nos trataron super bien. Hicieron todo su esfuerzo porque el cumpleaños de mi esposo fuera agradable. Espero una compensación para mí
Stayed 6 nights in Dec 2024

6/10 Okay

Kristy Ann

Traveled with group, Traveled with partner
Liked: Staff & service
The restaurants are not open regularly, the Mexican food is the worst I've had, and there are strong sewage smells outside the buffet and at other locations. The pool outside of my room was often filthy, and we did not go in. I booked and paid for 10 rooms, but I personally received a room that reeked of paint and chemicals and never had hot water. While we had a good time, it was despite rather than becuase of the resort.
Stayed 8 nights in Oct 2024

10/10 Excellent

JOCELYN

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2024