"Pros:The staff around this property was amazing and very friendly. The pool bartenders remembered us and our drinks. The breakfast buffet was good, th ... " More
Beachfront retreat
Within a 10-minute walk of the property, you'll find Puerto Morelos Beach and Petempich Bay. Also, Crococun Zoo is within 3 miles (5 km) and Ojo de Agua Beach is within 6 miles (10 km).
All-inclusive
This all-inclusive property features free water park access, a full-service spa, and a nightclub. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. There's fun for all ages with a lazy river and a free kid's club, and families will appreciate the onsite laundry facilities.
Indoor spa tubs, free WiFi
Boasting indoor private spa tubs, the 435 guestrooms also offer free WiFi and free minibar items. Flat-screen TVs come with cable channels, and other amenities include furnished balconies or patios and iPod docks.
May 14, 2022 by Travelocity Ambassador
Dear Miss Aimee: We have received your comments, you will soon receive a follow-up from our Travelocity Ambassador who will gladly follow up on your case and thus provide you with an excellent service.
May 15, 2022 by Travelocity Ambassador
Dear guest, We are sorry that it was not what you expected, we will contact Management to improve the necessary areas. We hope you will give us a second chance to provide you with excellent service. We look forward to seeing you again with open arms.
Apr 6, 2019 by NOE
Dear Guest I would like to thank you for rating us on expedia.com. we are very Happy to know you had a great time. Regarding the sunbeds, we will review our internal procedure, I am sure we will improve. we hope you had a nice flight back home my best regards, the management
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
Water activities
Entertainment
Not included
Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 7 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 swim-up bars and 8 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma offers 435 air-conditioned accommodations, which are accessible via exterior corridors and feature indoor private spa tubs and iPod docking stations. Rooms open to furnished balconies or patios. Beds feature Egyptian cotton sheets and premium bedding. 32-inch flat-screen televisions come with premium cable channels and DVD players. Coffee/tea makers and free minibar items are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
SPOON - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
TAPAZ - This family restaurant specializes in international cuisine and serves dinner only. Open daily.
SIENA - This restaurant specializes in Italian cuisine and serves dinner only.
LE CHIQUE - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.
ZAVAZ - This restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.
2 outdoor tennis courts and a complimentary water park with a lazy river and waterslides are featured at the property. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour health club, a spa tub, and a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
Vassa Spa has 13 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.
The spa is open daily.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.