Hotel Marina El Cid Spa & Beach Resort All Inclusive ratings based on 43 Verified Reviews
Review Summary
4.2
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Hotel Marina El Cid Spa & Beach Resort All Inclusive
Everyone (14)Couples (7)Family (18)
4 out of 5
The staff are very accommodating and friendly
Posted by MARIA on Aug 9, 2022
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Comment from Hotel Management
Aug 10, 2022
by Dear Maria,
Thank you very much for this evaluation of our facilities on this media.
We feel very pleased to determine that this stay at our facilities was an incredible vacation experience.
It will be a great pleasure to have the opportunity of serving you again soon.
Cordially,
El Cid Resorts.
4 out of 5
Loved all the activities for the kids throughout the day and the clubs. Would love to have more options at night on the grounds for the kids to do
Posted by Lynn Marie on Aug 3, 2022
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Comment from Hotel Management
Aug 3, 2022
by El Cid Team
Dear Guest,
We are very pleased to have guests like you, it is really very gratifying to know a job well done.
Ratings like yours encourage us to continue giving our all in what we do.
We look forward to continuing to serve you and your family for many years to come.
Respectfully,
El Cid Team
2 out of 5
I liked location and the people that work there were really nice.\Did not like that the beach is nasty, dirty full of sea weeds that they don't take and it smells like sewer, the whole place. Did not like that the internet was not included and they wanted 60.00 us dollars a day for 1 phone, same price as in Dubai.
We had to move from our room because the drain in the sink was clogged and it smell really bad.
Posted by Victor on Aug 1, 2022
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Comment from Hotel Management
Aug 2, 2022
by El Cid Team
Dear Guest,
Thank you for taking the time on sharing your feedback with us. It was a pleasure to have you as our guest and your comments are very important for us to continuously strive in improving our services and facilities in the hotel. We sincerely apologize for the inconvenience during your stay. Unfortunately, mother nature and climate change are out of our control, even do we keep working hard to keep cleaning the beach so that you could enjoy swimming in the Caribbean ocean.
Rest assured that we are going to work on the points that you have mentioned in order to serve you better on your next stay with us.
My best,
El Cid Team
3 out of 5
The hotel itself is nice and makes an impression on you when you walk in. I would not recommend this hotel to a family or friend. They make it nearly impossible for you to make a reservation at one of the many restaurants they claim to have online. We stayed 6 nights and only got to try two restaurants. We had to argue with staff for one of them, which to me is not worth it on vacation. That leaves you to eat at the buffet every night which is almost always the same thing every night. The staff is so rude and not helpful. The rooms are clean and AC work great. Pool area is also nice.
Posted by Osiel on Jul 6, 2022
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Comment from Hotel Management
Jul 6, 2022
by Dear Osiel,
Thank you very much for sharing your evaluation of our facilities in relation to this recent visit to our resort.
We regret that your stay at El Cid has caused you dissatisfaction. We can assure you that our purpose has been making our guests happy and create this visit an insurmountable vacation experience.
Although determining that your expectations were not met disappointed us, we will be very pleased to share each of your comments with the area manager in charge in order to work on the action plans to improve and regain our quality service that characteristics of El Cid Resorts.
We hope you can give us a second opportunity to serve you and recover your trust in us.
Cordially,
El Cid Resorts.
4 out of 5
Staff very friendly. Certain restaurants were not included. When I asked she said they were and we were charged a lot. Beaches was a lot of seaweed couldn’t swim the gulf. Over all great time with family
Posted by Cheryl on May 29, 2022
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Comment from Hotel Management
Jun 17, 2022
by Dear guest,
Thank you very much for taking part of your time to qualify our resort on this media.
We are very happy to conclude that this was a pleasant vacation, nevertheless, we would like to take this opportunity to ask you if it could be possible that you can share with us more information in relation to the situation you describe in your review.
On the other hand, we certainly understand your concerns in regards to the situation in the Beach area, nevertheless, we can guarantee you we continue working to keep the beach area in the best conditions and improve the damages caused due to the past hurricanes and the seaweed phenomena for you and the rest of our guests.
Your feedback is very important for us if you would like to share more details about your experience at our resort please do not hesitate to contact us.
Cordially,
El Cid Resorts.
5 out of 5
Great experience
Posted by Sarah on May 10, 2022
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Comment from Hotel Management
May 11, 2022
by Dear Guest,
First off, thank you very much for allowing us to learn more about your past stay at our resort through Expedia.
We are pleased to conclude in your comments that you and your family enjoyed a wonderful vacation and that our facilities and staff´s service made this stay at El Cid more than accommodating.
Hotel Marina El Cid appreciates your confidence and we hope to have the pleasure of welcoming you back to our facilities, soon.
Sincerely,
El Cid Resorts.
5 out of 5
Gorgeous landscaping throughout the property and access to new restaurants in Ventus and Ventus Ha! We absolutely had the best time. The staff is knowledgeable and made us feel appreciated and valued. Highly recommend!
Posted by Laura, from Richmond on May 4, 2022
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Comment from Hotel Management
May 7, 2022
by Dear guest,
I would like to start by thanking you for your time in sharing your review of ur resort on this media.
We are happy to read in this recent post that your stay at our facilities has fulfilled your expectations and we look forward to having the opportunity of welcoming you back soon.
Cordially,
El Cid Resorts.
5 out of 5
First time travelers to Riviera Maya - very friendly and attentive staff, beautiful surroundings and gardens, and wonderful facilities. Amenities and food choices are great.
Posted by Judson James on May 4, 2022
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Comment from Hotel Management
May 7, 2022
by Dear Mr. James,
Thank you very much, for granting us the opportunity to receive your comments based on this stay.
We are delighted to determine on your positive remarks that this holiday at our complex met all your expectations.
We look forward to having the pleasure of welcoming you back soon.
Sincerely,
El Cid Resorts.
5 out of 5
Staff very friendly and extremely helpful , everything looked like the pictures and as described food good with many options no complaints and actually plan to return in the future have never been more satisfied with a property
Posted by Jeffery on Apr 26, 2022
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Comment from Hotel Management
Apr 26, 2022
by Dear Jeffery,
Thank you very much for writing this review for our resort.
It makes us feel very happy to read in your review that this holiday with us has exceeded all your needs and expectations and we hope to have the fortune of serving you again in the near future.
Best regards,
El Cid Resorts.
5 out of 5
Property, Staff and Resort was very nice and beautiful. Family and friends felt very safe and will come back again to stay.
Posted by sherimetria on Apr 25, 2022
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Comment from Hotel Management
Apr 26, 2022
by Dear Guest,
Thank you very much for sharing with us and the users of this media your review of our facilities.
We are very glad to identify in your positive remarks that our service made this stay at our resort a wonderful vacation experience.
We will b enchanted to have the opportunity of serving you again in the near future.
Cordially,
El Cid Resorts.
About the Hotel Marina El Cid Spa & Beach Resort All Inclusive
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Frequently Asked Questions
Hotel Marina El Cid Spa & Beach Resort All Inclusive is 1.3 mi away from Puerto Morelos.
There are 5 onsite restaurants, offering options like Mexican cuisine, a poolside location, and ocean views.
This property offers free self parking and valet parking.
Hotel Marina El Cid Spa & Beach Resort All Inclusive is 17.5 mi (31-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.
Hotel Marina El Cid Spa & Beach Resort All Inclusive features 2 outdoor pools and a children's pool.
This property is on the beach. Don't forget your sunscreen!
Pamper yourself with a day at El Cocay Spa, where you can enjoy aromatherapy, mani/pedis, and body wraps.
Hotel Marina El Cid Spa & Beach Resort All Inclusive offers free buffet breakfast every day from 7:00 AM to 11:00 AM.
Check-in is from 3 PM - 11:30 PM.
Airport shuttle services are not available at Hotel Marina El Cid Spa & Beach Resort All Inclusive.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
