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4.1 out of 5

"This is a perfect place for couples or families alike. Great food, superior staff and the pools are awesome. If you are a beach person, this is not ... " More

By a verified traveler on Mon 07 Jun 2021

Hotel Description

4-star beachfront property near Puerto Morelos Town Square

Beachside getaway

You'll find Puerto Morelos Town Square and Ojo de Agua Beach within 2 miles (3 km) of this property. Artisans Market and San Jose Catholic Parish are also within 2 miles (3 km).

All-inclusive

This all-inclusive property features a full-service spa, a marina, and 5 restaurants. Enjoy a day at the beach surfing, or relax with sun loungers. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus.

WiFi, balconies

Boasting comforts like premium bedding and pillow menus, the 500 guestrooms also offer balconies and TVs with satellite channels. Other amenities include 24-hour room service, WiFi, and minibars.

Luxury Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$182* Per night/room Aug 28 - Aug 29

Studio With Jacuzzi

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

One Bedroom Suite Platinum

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Room

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Hotel Marina El Cid Spa & Beach Resort All Inclusive ratings based on 30 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Marina El Cid Spa & Beach Resort All Inclusive

Everyone (17) Couples (2) Family (10)
1 out of 5
The pools were awesome! Dinner reservations were very hard! Check in was over an hour wait with 1 person servicing the guests.

Posted by on Jul 18, 2021

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Comment from Hotel Management

Jul 23, 2021 by Dear Guest,

I would like to start by thanking you for evaluating our service and facilities on this media. We are very sorry to conclude in your evaluation that this past visit to our facilities has been a negative vacation experience. Please, accept our apologies for the inconveniences that the situation occurred has caused you, nevertheless, you can be certain that your feedback does not fall on deaf ears and e will correct the deviations detected in your review as soon as possible. We look forward to having the pleasure f welcoming you back in the near future and exceed all your expectations. Sincerely, El Cid Resorts.

1 out of 5
Well unfortunately other than the folks working in the kitchen and servers. Our trip was terrible! We got at the hotel at 2:30pm check in is at 3:00. Unfortunately we didn’t get our room till 6:30pm! It was unpleasant waiting for our room during that time and all the staff could do is trying to sell us stuff. Knowing we were tired and just wanted to get our room and shower, rest, eat something. The drinks were watered down! The valet folks were somewhat unhelpful at times. The swimming pool experience was the WORST. This hotel allows people to claim folding chairs at the pool without them being present! I brought to their attention and did absolutely NOTHING. I was confronted by 2 individuals that had apparently claimed these pool chairs for 2 1/2 hours. Again, I was told by the general manager that folks aren’t allowed to claim chairs without them being present! Our room was connected to another room however, we couldn’t sleep for 3 days because of the constant crying of kids at 12:00am. Trust me I have kids but my kids are sleeping by that time. Granted I get it if it’s 1 night of unpleasant feelings for kids. I called the desk and wanted to be moved after our 4th day without sleeping. The whole experience was terrible from the beginning! I wouldn’t recommend this hotel to anyone I know.

Posted by on Jun 24, 2021

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Comment from Hotel Management

Jun 25, 2021 by Dear Guest,

First and foremost, I would like to thank you very much for choosing our resort as your host for this past holiday. It is a pity to conclude that this vacation has not been as pleasant as you expected, we can guarantee you that our purpose has been to create the best vacation experiences for all our guests and we hope to have another opportunity to serve you again and recover your confidence in our resort soon. Cordially, El Cid Resorts.

5 out of 5
This is a perfect place for couples or families alike. Great food, superior staff and the pools are awesome. If you are a beach person, this is not the place for you. Sebastien in the Consierge desk provided exceptional service, so Kudos to him for a job well done.

Posted by on Jun 7, 2021

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Comment from Hotel Management

Jun 7, 2021 by Dear guest,

Thank you very much for taking part of your time to qualify our resort through this media. It makes us feel very proud to hear that you have enjoyed an excellent vacation experience at our facilities. We will be pleased to share your positive comments with Sebastián. We hope your plans bring you back to El Cid in the near future. Sincerely, El Cid Resorts.

5 out of 5
First time and we loved it we will be back for sure and recommended to all my family and friends. Great service from reception to room service to restauran. Everyone was so nice and helpful

Posted by on Jun 2, 2021

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Comment from Hotel Management

Jun 4, 2021 by Dear guest,

I would like to start by thanking you for choosing us. We are very proud to hear that all your expectations were met on this past stay at our resort. It will be an honor to have you back as a guest of our resort in the future. Sincerely, El Cid Resorts.

5 out of 5
Muy buen servicio y todos muy amables

Posted by on May 16, 2021

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Comment from Hotel Management

May 17, 2021 by Estimado Huésped,

A nombre de todo nuestro equipo, nos gustaría darle las gracias por compartir su reseña a través del sitio web de Expedia. Nos llena de alegría el conocer que nuestro servicio e instalaciones han superado todas sus expectativas. Será un gran placer tenerle de vuelta y continuar cumpliendo con sus expectativas en un futuro. Cordialmente, El Cid Resorts.

4 out of 5
We really enjoyed our stay. The staff was awesome! Food was really good, only the breakfast buffet was repetitive. The beach is really rocky so we couldn’t enjoy it as much as we wanted to.

Posted by on Apr 26, 2021

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Comment from Hotel Management

Apr 27, 2021 by Dear Guest,

What a great pleasure to have the oppportunity to receive your review for ur resort on this media. We sincerely appreciate your kudos for ur complex and service and we are happy to conclude that this sty with us has been enjoyable. Thank you also for bringing to our attention your observations we will make sure in turned whit the involved areas and correct any deviation in our service. We look forward to having the opportunity of welcoming you back in the near future. Cordially, El Cid Resorts.

5 out of 5
I love the quality of the food. The service was superb. We will definitely come back.

Posted by on Apr 6, 2021

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Comment from Hotel Management

Apr 7, 2021 by Dear Guest,

First of all, I would like to thank you for sharing your review of our resort on this website. We are very glad to hear that this vacation at our resort has exceeded all your expectations and we hope to have the pleasure of welcoming you back soon. Sincerely, El Cid Resorts.

4 out of 5

Posted by on Mar 28, 2021

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Comment from Hotel Management

Apr 7, 2021 by Dear guest,

Thank you very much for taking part of your time in qualify our facilities on this media. We are very happy to identify that you have enjoyed a wonderful vacation experience at our resort and we hope to have the opportunity of serving you again in the near future. Sincerely, El Cid Resorts.

5 out of 5
The staff was absolutely fantastic! Food was delicious! The grounds were kept impeccable.

Posted by , from San Diego on Oct 20, 2020

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Comment from Hotel Management

Oct 28, 2020 by Dear Mr. Jesús,

Thank you very much for your time in sharing your review based on your recent experience at our resort. We are very happy to hear that this past vacation at our resort was an enjoyable vacation experience. We look forward to having the opportunity of greeting you again soon. Sincerely, Iván Bringas El Cid Resorts.

2 out of 5
This is the third time I have stayed at this property. Food is good. Beach is not. Also consistantly get put in a subpar room. Paid for ocean view -- $200 for 1 night for 1 person! Got put in the last room of the hall overlooking road and mechanical service facilities-- could only see ocean if strained neck and looked around corner of building. Put in a suit with 3 separate rooms -- the other 2 rooms were filled with teanage boys who left their room doors open at all times. Lastly, the smoke detector started beeping incessantly (in need of a battery change) 10 mins after midnight. It took 40 minutes for maintenance to show up to change the battery -- and 2 phone calls!!

Posted by on Jan 6, 2020

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Comment from Hotel Management

Jan 9, 2020 by Dear guest,

Thank you very much for your time in sharing your recent vacation experience at our resort. We are very sorry to determine in your review that this stay at our facilities has not been as pleasant as you expected. However, we can assure you that your feedback does not be fall into deaf ears and we will work on the measure to redirect the deviation in our service detected in your comments. We hope to have another opportunity to be your hosts and restore your trust in our complex in the future. Cordially, Iván Bringas El Cid Resorts.

About the Hotel Marina El Cid Spa & Beach Resort All Inclusive

Location Boulevard el Cid Unidad 15, Puerto Morelos, QROO 77580

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Kayaking
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis

Kids' club

  • Supervised activities for children between 4 and 11 years old

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Motorized water sports
  • Childcare
  • Spa/beauty facilities and services
  • Offsite tours

  • Kayaking included
  • Surfing/boogie boarding included
  • Windsurfing included
  • Taxes included
  • 24-hour room service
  • Onsite entertainment and activities included
  • A la carte dining included
  • Gratuities included
  • Additional gratuities accepted
  • Fitness facilities included
  • All meals included
  • Tennis included
  • Childcare not included
  • Motorized water sports not included
  • All available beverages included
  • Minibar (all beverages included)
  • Bicycling included
  • Spa/beauty facilities and services not included
  • All onsite activities, and facilities and equipment included
  • Offsite tours not included
  • Onsite live performances included

Property Features

Hotel Marina El Cid Spa & Beach Resort All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Hotel Marina El Cid Spa & Beach Resort All Inclusive, you'll find a full-service spa, a marina, and 2 outdoor swimming pools. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. A business center and a meeting room are available. A children's pool, a spa tub, and a fitness center are also featured at the family-friendly Hotel Marina El Cid Spa & Beach Resort All Inclusive. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free. Smoking is allowed in designated areas at this Colonial Puerto Morelos property.

  • 500 guestrooms or units
  • 4 levels
  • 12 buildings
  • 5 dining venues
  • 2 bars or lounges
  • Built in 2006
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Outdoor tennis court
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: WiFi (surcharge)

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (28.2 km / 17.5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Hotel Marina El Cid Spa & Beach Resort All Inclusive offers 500 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Beds feature premium bedding. A pillow menu is available. Televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available

Food & Drink

Hacienda Arrecife - This poolside restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner.

Alhambra - Overlooking the garden, this buffet restaurant serves breakfast, lunch, and dinner.

El Alcazar - This fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required.

La Marina - Overlooking the ocean, this restaurant specializes in seafood and serves dinner only. Reservations are required.

Tratorria Da'Gulio - Overlooking the garden, this fine-dining restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Ecotours on site
  • Fishing on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Kayaking on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Playground on site
  • Bicycle rentals nearby
  • Boat tours nearby
  • Fitness classes on site
  • Scuba diving on site
  • Hiking/biking trails nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, El Cocay Spa. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

Guests under 6 years old are not allowed in the spa.

  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 6
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets and service animals are not allowed at Hotel Marina El Cid Spa & Beach Resort All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Debit cards
  • Property confirms they are implementing guest safety measures
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.34 per accommodation, per night

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 315 per 24-hour period (1-device limit, rates may vary)
  • Airport shuttle fee: USD 2300 per person (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Marina Cid
  • Marina El Cid Spa Beach Puerto Morelos
  • El Cid Puerto Morelos
  • Marina El Cid Spa Beach All Inclusive Puerto Morelos
  • Hotel Marina El Cid Spa & Beach Puerto Morelos
  • Hotel Marina El Cid Spa And Beach Resort
  • ina Cid Inclusive Puerto More
  • Marina El Cid Spa Beach

You should know

  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.