You'll find Puerto Morelos Town Square and Ojo de Agua Beach within 2 miles (3 km) of this property. Artisans Market and San Jose Catholic Parish are also within 2 miles (3 km).
This all-inclusive property features a full-service spa, a marina, and 5 restaurants. Enjoy a day at the beach surfing, or relax with sun loungers. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus.
Boasting comforts like premium bedding and pillow menus, the 500 guestrooms also offer balconies and TVs with satellite channels. Other amenities include WiFi, minibars, and room service.
Jan 9, 2020 by Dear guest,
Thank you very much for your time in sharing your recent vacation experience at our resort. We are very sorry to determine in your review that this stay at our facilities has not been as pleasant as you expected. However, we can assure you that your feedback does not be fall into deaf ears and we will work on the measure to redirect the deviation in our service detected in your comments. We hope to have another opportunity to be your hosts and restore your trust in our complex in the future. Cordially, Iván Bringas El Cid Resorts.
Nov 30, 2019 by Dear guest,
What a great pleasure to have the opportunity to receive your comments on this media. We are happy to conclude that your recent stay at our resort has been an incredible and enjoyable vacation experience. We will be happy to have the pleasure of serving you again in the future. Cordially, Iván Bringas El Cid Resorts.
May 15, 2019 by Your Guest
thank you very much for taking a minute of your time to qualify our service and facilities through this website.We feel honored to conclude in your review that you had an excellent vacation experience at our resort. Best regards, Iván Bringas El Cid Resorts.
Feb 20, 2019 by Dear guest,
First of all, I wish to thank you for granted our resort the opportunity to host you during this recent visit to the Riviera Maya. We are very glad to identify that you had a pleasant vacation with us, however, we are very sorry for the inconveniences occurred with our staff, your comments are truly important for us and we will make sure of properly follow up your feedback with the head of the area and correct this important deviation in our service soon. We hope to have the pleasure of welcoming you back in the near future. Best regards, Iván Bringas El Cid Resorts.
Jan 12, 2019 by Dear Guest
I hope you are well and enjoying a lovely Wednesday afternoon. I would like to offer a sincere token of gratitude and appreciation for giving us the opportunity to be your hosts. I am sorry that the membership presentation and dining experiences were a sour note on this recent vacation at our resort. We adhere to the highest customer service etiquette and train all our staff on when to take no for an answer. It is clear that this was not that case here. Our aim is to make people happy, delighted and optimistic, never has it been our intention to anger or frustrate our guests. Rest assured your comments do not fall on deaf ears and we will follow up on these important opportunity areas in our service. With all kindness and respect, we humbly invite you to revisit any of our El Cid Resorts where we will gladly welcome you with open arms. Warm regards, Iván Bringas El Cid Resorts.
Jan 4, 2019 by Dear guest,
First of all, I would like to thank you for sharing your comments in base this past visit to our resort. We are glad to identify that all in all you had a wonderful vacation experience, nevertheless, it is a shame to know about the negative details which prevented your holiday of an excellent getaway. Our resort is located in front of one of the largest reef in the Mexican Caribbean and this is one of the reasons because our beaches tend to be rocky. On the other hand, it will be a pleasure to take into account your feedback and shared with our food and beverage manager with the aim to correct this deviation in our quality service. It will be an honor to have the pleasure to greet you again in the future. Best regards, Iván Bringas El Cid Resorts.
Jul 16, 2018 by Dear Mrs. Christy,
Thank you very much for sharing your comments about your past stay at El Cid through Expedia´s platform, We are very glad to hear that you spent a wonderful time and that the service from our staff and your room accommodations meet your expectations during your stay with us. Thank you also for sharing your feedback we will make sure to share it with the proper areas as an alternative to increase the quality of our services. We look forward to having the opportunity to greet you again in the future. Sincerely, Iván Bringas El Cid Resorts.
Jan 10, 2018 by Ivan Bringas/El Cid Resorts
Dear Natalia, Thank you very much for sharing your comments through this platform. We are glad to hear that we met your expectations and that you had a great time. Please be assure that the waitress service will be reinforce with the staff in order to make the improvements necessaries. We hope to continue being your choice the next time. Sincerely,
Mar 4, 2018 by Ivan Bringas/El Cid Resorts
Dear Julia, Wow! Such an awesome comment. Thank you for sharing your experience with us through Expedia regarding your recent stay with us at El Cid Marina. We are very pleased to hear that all our staff attended to all of your expectations and made of your vacation at El Cid something unforgettable. Be assured they will receive recognition for their good efforts. Comments like yours motivate us to always try to improve the quality of our service, and It is very good to hear that we met all your expectations, food, services, facilities, location and activities. We will be awaiting your return the next time you visit this beautiful town and we look forward to attend you during your vacation. Kind Regards,
May 4, 2017 by Ricardo Bustamante/ General Manager
Dear Guest, We are very happy to hear we met all your expectations and that you enjoyed your vacations with us. We hope to continue being your choice the next time you come back to Riviera Maya. Kind Regards,
This property is closed from April 1 2020 to June 30 2020 (dates subject to change).
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
Hotel Marina El Cid Spa & Beach Resort All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Hotel Marina El Cid Spa & Beach Resort All Inclusive, you'll find a full-service spa, a marina, and 2 outdoor swimming pools. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. A business center and a meeting room are available. A children's pool, a spa tub, and a fitness center are also featured at the family-friendly Hotel Marina El Cid Spa & Beach Resort All Inclusive. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free. Smoking is allowed in designated areas at this Colonial Puerto Morelos property.
Available in all rooms: WiFi (surcharge)
Free self parking , Free valet parking
Hotel Marina El Cid Spa & Beach Resort All Inclusive offers 500 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Beds feature premium bedding. A pillow menu is available. Televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Hacienda Arrecife - This poolside restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner.
Alhambra - Overlooking the garden, this buffet restaurant serves breakfast, lunch, and dinner.
El Alcazar - This fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required.
La Marina - Overlooking the ocean, this restaurant specializes in seafood and serves dinner only. Reservations are required.
Tratorria Da'Gulio - Overlooking the garden, this fine-dining restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.
Room service (during limited hours) is available.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a spa tub, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the property's full-service spa, El Cocay Spa. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.
Guests under 6 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Airport transportation is offered 24 hours a day. Fees may apply. For details, please contact the property in advance.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a smoke detector. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Each guestroom is kept vacant for a minimum of 24 hours between bookings.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Each guestroom is kept vacant for a minimum of 24 hours between bookings.
Guests will be asked to pay the following charges at the property:
The charges below are included in your overall room price:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.