8/10 Good
David, ASHEVILLE
Traveled with family
May 3, 2025
Liked: Staff & service
The staff were very friendly and helpful. Wendy Murillo was especially helpful getting the missing blinds in our unit replaced, as well as finding a toaster oven for the kitchen, which was missing when we arrived. The place shows some wear, and was not very clean. We did not have a car and there are no nearby establishments that are walkable, as far as restaurants and grocery stores. A car and a 15-20 minute drive to Puerto Morelos or Playa del Carmen are necessary to find any stores. The "fully stocked kitchen" left a lot to be desired. There was no oven, and the gas stove top was only half-functional. Very minimal as far as pots, pans, and cooking tools. We had planned on cooking our food the three nights we stayed there, but it was challenging, given the lack of needed kitchen tools.
The beachfront location is beautiful, and our daughter loved the pool. I loved the rooftop hot tubs. The location is safe, but remote.
David
Stayed 3 nights in Apr 2025
