Skip to main content
Beginning of main content
 Playa del Carmen •1 Room
 Playa del Carmen • 1 Room
Book online or call 1-855-214-3079 Phone Number

Occidental at Xcaret Destination - All Inclusive

4-star property
Carretera Federal 307, KM 282, Playa del Carmen, QROO 1-855-201-7819
4.0 out of 5
Very good!
See all 69 travelocity Reviews

"The property, the nature, the food.the hotel is beautiful!! " More

By a verified traveler on Sun 12 Jun 2022

Points Of Interest

View all on Map

Enter dates to see availability

Hotel Description

4-star beachfront property near Playacar Golf Club

On the beach

At this Playa del Carmen property, you'll be within half a mile (1 km) of Xcaret Eco Theme Park and 6 miles (10 km) of Xplor Theme Park. Quinta Avenida and Playa del Carmen Main Beach are also within 6 miles (10 km).

All-inclusive

A nightclub, 10 restaurants, and 7 outdoor pools are all featured at this all-inclusive property. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities. Enjoy the 2 outdoor tennis courts and free perks like full breakfast and free self parking.

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
$181* Per night/room Aug 31 - Sep 1

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room (Concierge)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Luxury Room (Royal Level)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Occidental at Xcaret Destination - All Inclusive ratings based on 69 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Occidental at Xcaret Destination - All Inclusive

Everyone (13) Couples (19) Family (31)
4 out of 5
The property, the nature, the food.the hotel is beautiful!!

Posted by on Jun 12, 2022

Was this review helpful to you?
Comment from Hotel Management

Jun 13, 2022 by Expedia Care

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards,

5 out of 5
We had a great experience. I wish we have stayed longer to explore Xcaret actvities. Our 8 days stay seemed so short since we are having so much fun.

Posted by on Jun 8, 2022

Was this review helpful to you?
Comment from Hotel Management

Jun 9, 2022 by Expedia Care

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards,

3 out of 5
the property itself is very nice. lots of vegetation and clean. the rooms are nice/clean and roomy. the food is ok, not great. more not so good as there was really good food. the staff are helpful, but you have to ask more than once to get your needs attended to.

Posted by , from Mesa on May 23, 2022

Was this review helpful to you?
Comment from Hotel Management

Jun 10, 2022 by Expedia Care

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards,

2 out of 5
Good: Convenience to Xcaret park and beach. Disappointing: food was not good. No options for vegan or dairy free. Dinner restaurants don’t fit capacity of visitors, can’t make a reservation and when you arrive they tell you it’s full! Was not given the room I booked, requested to switch rooms. Cleaning service left us without clean towels after cleaning room. Refrigerator in room was out of service. Coffee machine with ‘NO coffee’ to make. Had issues with toilet and sink.

Posted by on May 4, 2022

Was this review helpful to you?
Comment from Hotel Management

May 5, 2022 by Expedia Care

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. Please accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it give us the opportunity to improve. I’m very sorry to hear about your disappointing experience at Occidental at Xcaret Destination. We pride ourselves on providing guests with amazing and memorable vacations, offering high quality service, and we regret that this is not what you experienced. Our guests’ satisfaction is our priority; therefore, we will review them with the Hotel Manager in order to avoid this incidents in the future. We hope you give us the chance to demonstrate you that our main goal is to create unforgettable experiences with a high quality service. Kind Regard

5 out of 5
the property is great for any family or couple. the snorkeling at the hotel is better then you will get at Chakkanab in Cozumel. the hotel staff is excellent, although the company was very understaffed we had a great time. the room keys around the wrist is one of the greatest amenities lol, no more walking around with keys to get into your room

Posted by on Apr 18, 2022

Was this review helpful to you?
Comment from Hotel Management

Apr 19, 2022 by Expedia Care

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards,

4 out of 5
The property was fantastic, the employees were great. The meals were not well organized, they don’t reserve times for you. You have to go stand in a line for the restaurants. The breakfast and lunches were good and easy. The dress code for dining is one sided. It seems ladies can wear about anything, but men have to wear pants, sleeved shirt and closed toed shoes, even for the buffet. I would not go back unless they find a way to make dining easier.

Posted by on Apr 4, 2022

Was this review helpful to you?
Comment from Hotel Management

Apr 4, 2022 by Expedia Care

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards,

5 out of 5
This resort is amazing!!! It provided a bit of everything for all different people with multiple activities and amenities. All of the staff were incredible and worked so hard to make the best experience. During the end of our stay, the seaweed started to take over, and the cleaning crew had been working tirelessly to keep the bay clean (which looked exhausting and they deserve more pay). The grounds are so beautiful and well kept, the night shows were great, the portion sizes at the restaurants were large, and there was a good selection of dining places to choose from. There were a few minor details that were a little disappointing: the alcohol selection that cost extra included flavored vodka and Malibu which are cheap at cost anyways and should’ve been included. Our spa experience was less than appealing and I wouldn’t recommend it. It was just a basic room we went to for a couples massage, there were no other experiences such as a steam room or sauna, and it was loud. You could hear people playing tennis and the groundskeepers mowing. The only other option was an outdoor massage which is located above the beach bar so that is loud as well. Our final dislike was some of the dine-in restaurants were closed randomly and required men to wear pants.

Posted by on Apr 3, 2022

Was this review helpful to you?
Comment from Hotel Management

Apr 3, 2022 by Expedia Care

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards,

2 out of 5
No hot water for 3 days. Keys were programmed wrong. Food was not the best. Couldn't get into most restaurants. Staff was good, drinks were good

Posted by on Mar 27, 2022

Was this review helpful to you?
Comment from Hotel Management

Mar 28, 2022 by Expedia Care

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards,

5 out of 5
Excellent costumer service. Property is beautiful and the food was excellent.

Posted by , from SYLMAR on Mar 20, 2022

Was this review helpful to you?
Comment from Hotel Management

Mar 21, 2022 by Expedia Care

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards,

4 out of 5
all staff was vary helpful

Posted by on Mar 18, 2022

Was this review helpful to you?
Comment from Hotel Management

Mar 18, 2022 by Expedia Care

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards,

About the Occidental at Xcaret Destination - All Inclusive

Location Carretera Federal 307, KM 282, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities

  • Fitness facilities
  • Miniature golf
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving lessons
  • Surcharge for room service
  • Childcare
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

  • Access to onsite nightclubs included
  • Taxes included
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Childcare not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included

Property Features

Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Occidental at Xcaret Destination - All Inclusive offers its guests 7 outdoor swimming pools, outdoor tennis courts, a sauna, and a fitness center. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 10 bars/lounges, a beach bar, and a swim-up bar. Free breakfast is served daily. Public spaces have free WiFi. You'll find a business center on site. There are 2 meeting rooms available. A children's pool, a nightclub, and a terrace are also featured at the family-friendly Occidental at Xcaret Destination - All Inclusive. Free self parking is available. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 765 guestrooms or units
  • 10 dining venues
  • 10 bars or lounges
  • Built in 2016
  • Full breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Towels for the beach
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Swim-up bar

Family Friendly Amenities

  • Number of outdoor pools - 7
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Playground on site
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi , Internet access in public areas - high speed , Internet access in public areas - surcharge

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. 37-inch LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony
  • Separate bedroom
  • Minibar
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Guests are served free full breakfast daily from 7:00 AM to 11:00 AM.

Le buffet - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Sonora Steak House - This steakhouse serves dinner only. Open daily.

Los Olivos - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

D Oriental - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Nearby Activities

7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Ecotours on site
  • Playground on site
  • Golfing nearby
  • Volleyball on site
  • Beach volleyball on site
  • Swimming nearby

Spa Services

  • Number of treatment rooms 1
  • Massages on beach
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sports massage

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Occidental at Xcaret Destination - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

This property accepts credit cards and cash

This property uses a grey water recycling system

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; guests can access their rooms with a mobile device; masks are required in public areas.

  • Grey water recycling system
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Food service has been amended for enhanced safety
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Onsite COVID-19 testing (PCR) is available
  • Onsite COVID-19 testing (Antigen) is available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Service animals not allowed
  • Reservations are required for onsite COVID-19 testing
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: USD 1.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Occidental All Inclusive
  • Occidental Grand Xcaret
  • Occidental Xcaret Destination All Inclusive Playa del Carmen
  • Occidental Xcaret Grand
  • Xcaret Grand Occidental
  • Occidental Xcaret Destination Playa del Carmen
  • Occidental Grand Resort All Inclusive
  • Occidental Xcaret Destination All Inclusive

You should know

  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Globe
url importing http://www.travelocity.com/Playa-del-Carmen-Hotels-Occidental-at-Xcaret-Destination---All-Inclusive.h882765-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Playa-del-Carmen-Hotels-Occidental-at-Xcaret-Destination---All-Inclusive.h882765-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/Playa-del-Carmen-Hotels-Occidental-at-Xcaret-Destination---All-Inclusive.h882765-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

Most Popular

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.