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Occidental at Xcaret Destination - All Inclusive

4-star property
Carretera Federal 307, KM 282, Playa del Carmen, QROO 1-855-201-7819
3.9 out of 5
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See all 75 travelocity Reviews

"Great people and service. It was a great experience and the room was always clean. The attention were great to all of our families members. " More

By a verified traveler on Wed 23 Aug 2023

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Hotel Description

4-star beachfront property near Playacar Golf Club

On the beach

You'll find Xcaret Eco Theme Park and Xplor Theme Park within 2 miles (3 km) of this property. Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach are also within 6 miles (10 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 10 restaurants. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the 7 outdoor pools and free perks like full breakfast and free self parking.

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
$183* Per night/room Sep 25 - Sep 26

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room (Concierge)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Luxury Room (Royal Level)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Occidental at Xcaret Destination - All Inclusive ratings based on 75 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Occidental at Xcaret Destination - All Inclusive

Everyone (20) Couples (19) Family (27)
5 out of 5
Great people and service. It was a great experience and the room was always clean. The attention were great to all of our families members.

Posted by , from Jayuya on Aug 23, 2023

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Comment from Hotel Management

Aug 23, 2023 by Expedia Care

Thank you for taking the time to write your opinion about our hotel. We are very happy to hear that you have loved your vacations here. It gives me a great pride to know that our staff are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staff as we constantly strive to provide consistent quality of service to our guests.It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.Regards.

5 out of 5
Beautiful place , all the staff are very friendly, quiet and clean , we love it

Posted by on Aug 18, 2023

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Comment from Hotel Management

Aug 18, 2023 by Expedia Care

Thank you for taking the time to write your opinion about our hotel. We are very happy to hear that you have loved your vacations here. It gives me a great pride to know that our staff are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staff as we constantly strive to provide consistent quality of service to our guests.It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.Regards.

1 out of 5
Horrible experience. The hotel lost power and their generators weren’t working we had no AC. Everyday they would say it would be fixed by tonight and it took them 5 days to fix it. My three year old daughter fainted due to their negligence. My poor baby was so hot at night she became dehydrated by the morning. Do not waste your money here.

Posted by on Aug 7, 2023

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Comment from Hotel Management

Aug 8, 2023 by Expedia Care

Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience.We are sorry if we could not fulfill your expectations but we appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which we will constructively use to improve our services and facilities.It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.Regards.

3 out of 5
We had no electricity for two days and theee night no sleep on a hot room with a fan that didn’t blow air.

Posted by on Aug 7, 2023

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Comment from Hotel Management

Aug 7, 2023 by Expedia Care

Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience.We are sorry if we could not fulfill your expectations but we appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which we will constructively use to improve our services and facilities.It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.Regards.

5 out of 5
Everything was good to relax and food was delicious. What we didn't like was the walking from building 22. There was never transportation and if we saw in some time, they just told us "we have other people waiting" "we are not available". They would drive their people. We just had a ride when leaving the hotel on our seventh day because they saw us with our heavy suitcases.

Posted by on Jul 4, 2023

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Comment from Hotel Management

Jul 5, 2023 by Expedia Care

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. Please accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it give us the opportunity to improve. I’m very sorry to hear about your disappointing experience at Occidental at Xcaret Destination. We pride ourselves on providing guests with amazing and memorable vacations, offering high quality service, and we regret that this is not what you experienced. Our guests’ satisfaction is our priority; therefore, we will review them with the Hotel Manager in order to avoid this incidents in the future. We hope you give us the chance to demonstrate you that our main goal is to create unforgettable experiences with a high quality service. Kind Regards.

5 out of 5
I stayed at the resort with my family and boyfriend June 2-9.It was our first time staying at this resort but we definitely enjoyed it! We loved how close Xcaret was. All the staff was super friendly! Special shoutout to the staff at the steakhouse! Chef Ozuna came out and greeted us at our table and the food was amazing and the hostess and servers were very hospitable and friendly! The food at the steakhouse and the Italian restaurant was really good! I loved how many pools there were and seeing all the wildlife. I’m already planning on going back in December with my sister!

Posted by on Jul 4, 2023

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Comment from Hotel Management

Jul 5, 2023 by Expedia Care

Dear Ms. Susana, Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience.It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.Kind regards.

3 out of 5

Posted by , from LAYTON on Jun 27, 2023

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Comment from Hotel Management

Jun 28, 2023 by Expedia Care

Dear Mr.Edwardo, Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience.It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.Kind regards,

1 out of 5

Posted by on Jun 7, 2023

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Comment from Hotel Management

Jun 8, 2023 by Reeshel Thompson

Dear Mr.Brian,Dear Mr.javier,Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience.It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.Kind regards,

4 out of 5
We loved how convenient it was to Xcaret. My only issue was the AC in my room didn't seem to want to get very cold. It was ok, just not as cold as I like

Posted by on Jun 4, 2023

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3 out of 5
Our room was so humid our clothes were wet and the comforter had mildew on it and it smelled rancid. It was so uncomfortable. We had no wash clothes, or a blow dryer.

Posted by on Jun 4, 2023

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Comment from Hotel Management

Jun 4, 2023 by Reeshel Thompson

Dear Ms.Briget, Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. Please accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it give us the opportunity to improve. I’m very sorry to hear about your disappointing experience at Occidental at Xcaret Destination. We pride ourselves on providing guests with amazing and memorable vacations, offering high quality service, and we regret that this is not what you experienced.

About the Occidental at Xcaret Destination - All Inclusive

Location Carretera Federal 307, KM 282, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities

  • Fitness facilities
  • Miniature golf
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving lessons
  • Surcharge for room service
  • Childcare
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

  • Access to onsite nightclubs included
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Childcare not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included

Property Features

Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Occidental at Xcaret Destination - All Inclusive offers its guests a full-service spa, 7 outdoor swimming pools, outdoor tennis courts, and a sauna. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 10 bars/lounges, a beach bar, and a poolside bar. Free breakfast is served daily. Public spaces have free WiFi. A business center and 2 meeting rooms are available. A children's pool, a nightclub, and spa services are also featured at the eco-certified Occidental at Xcaret Destination - All Inclusive. Free self parking is available. A complete renovation of Occidental at Xcaret Destination - All Inclusive was completed in December 2016. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 765 guestrooms or units
  • 10 dining venues
  • 10 bars or lounges
  • Built in 2016
  • Full breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Towels for the beach
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Number of outdoor pools - 7
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi , Internet access in public areas - high speed , Internet access in public areas - surcharge

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. 37-inch LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Private balcony
  • Separate bedroom
  • Minibar
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served free full breakfast daily from 7:00 AM to 11:00 AM.

Le buffet - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Reservations are required.

Steak House - This steakhouse serves dinner only. Reservations are required. Open daily.

Los Olivos - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

D Oriental - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.

A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Nearby Activities

7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Ecotours on site
  • Playground on site
  • Miniature golf on site
  • Golfing nearby
  • Volleyball on site
  • Beach volleyball on site
  • Archery on site
  • Swimming nearby

Spa Services

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages.

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Number of treatment rooms 1
  • Couples treatment rooms
  • Massages on beach
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Occidental at Xcaret Destination - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

This property accepts credit cards and cash

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; guests can access their rooms with a mobile device; masks are required in public areas.

  • Grey water recycling system
  • Humane animal treatment
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Water dispenser use by guests actively encouraged
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Food service has been amended for enhanced safety
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Onsite COVID-19 testing (PCR) is available
  • Onsite COVID-19 testing (Antigen) is available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Service animals not allowed
  • Reservations are required for onsite COVID-19 testing
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.81 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Occidental All Inclusive
  • Occidental Grand Xcaret
  • Occidental Xcaret Destination All Inclusive Playa del Carmen
  • Occidental Xcaret Grand
  • Xcaret Grand Occidental
  • Occidental Xcaret Destination Playa del Carmen
  • Occidental Grand Resort All Inclusive
  • Occidental Xcaret Destination All Inclusive

You should know

  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.