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"I was not picked up from airport like other hotels and I was at the royal which is supposed to be the best. " More

By a verified traveler on Wed 02 Jun 2021

Hotel Description

4-star beachfront property near Playacar Golf Club

On the beach

You'll find Xplor Theme Park and Xcaret Eco Theme Park within 2 miles (3 km) of this property. Quinta Avenida and Playa del Carmen Main Beach are also within 6 miles (10 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 11 restaurants. Bring the family and enjoy the free kid's club, children's pool, and playground. Enjoy the 5 outdoor pools and free perks like full breakfast and free self parking.

Balconies, LED TVs

Boasting comforts like premium bedding and down comforters, the 765 guestrooms also offer balconies and LED TVs with cable channels. Other amenities include minibars, room service, and coffee/tea makers.

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
$219* Per night/room Jul 14 - Jul 15

Royal Suite (Level Unlimited Xcaret Xperience)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room (Unlimited Xcaret Xperience)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room (Concierge)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite (Unlimited Xcaret Xperience)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Luxury Room (Royal Level)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Occidental at Xcaret Destination - All Inclusive ratings based on 80 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Occidental at Xcaret Destination - All Inclusive

Everyone (28) Couples (15) Family (36)
1 out of 5

Posted by on Jun 7, 2021

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Comment from Hotel Management

Jun 18, 2021 by Customer Care Coordinator

Thank you for taking the time to rate us, we hope to have the pleasure to host you once again. Regards.

3 out of 5
I was not picked up from airport like other hotels and I was at the royal which is supposed to be the best.

Posted by on Jun 2, 2021

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Comment from Hotel Management

Jun 2, 2021 by Customer Care Coordinator

We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We appreciated your sincere and constructive comments, I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. Please accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it give us the opportunity to improve. We would love to have a second opportunity to demonstrate you the high quality standards our brand is known for. Kind Regards.

5 out of 5
Clean , great food and staff just planned our 4th trip

Posted by on May 24, 2021

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Comment from Hotel Management

May 26, 2021 by Customer Care Coordinator

Thank you for taking the time to write your opinion about our hotel. We are very happy to hear that you have enjoyed the service and attention we offer to our guests. It gives me a great pride to know that our staff are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staff as we constantly strive to provide consistent quality of service to our guests. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

5 out of 5
Awesome experience, would definitely go back to this hotel.

Posted by on May 20, 2021

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Comment from Hotel Management

May 27, 2021 by Customer Care Coordinator

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards,

4 out of 5
The property had a nice diversity of wildlife and was kept very clean.

Posted by on May 17, 2021

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Comment from Hotel Management

May 18, 2021 by Customer Care Coordinator

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards,

5 out of 5
i pretty much love everything. excellent stuff, love the buffet there is a lady her name is Marbella Gomez she was super super nice, she was on top of everything, thank you! muy muy recomendable el hotel y el stuff excelente, el buffet muy bueno y en lo personal la atención que nos dio Marbella Gomez fue de lo mejor, muy muy atenta en todo, gracias y si volvería pero llevaria a toda mi familia 👪 😉

Posted by on Apr 25, 2021

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Comment from Hotel Management

Apr 26, 2021 by Customer Care Coordinator

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards,

2 out of 5
The best part of the property is nearly every time we walked around, a deer, monkey, coati, or other animal was right on the path and hanging out.

Posted by on Apr 21, 2021

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Comment from Hotel Management

Apr 21, 2021 by Customer Care Coordinator

Thank you for taking the time to write your opinion about our hotel. We are very happy to hear that you have enjoyed the service and attention we offer to our guests. It gives me a great pride to know that our staff are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staff as we constantly strive to provide consistent quality of service to our guests. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

4 out of 5

Posted by on Apr 3, 2021

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Comment from Hotel Management

Apr 13, 2021 by Customer Care Coordinator

Thank you for taking the time to rate us, we hope to have the pleasure to host you once again. Regards.

5 out of 5
The property was everything and more than expected. I look forward to going again and relive these amazing memories that I will never forget, thank you Travelocity . Sincerely, Jandrelis C.

Posted by on Mar 28, 2021

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Comment from Hotel Management

Mar 29, 2021 by Customer Care Coordinator

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me great pride to know that our staff is commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully, you will provide us an opportunity to host your holiday once again. Kind regards,

4 out of 5
Everyone was so friendly and helpful, but be ready to do alot of walking, it is a beautiful resort

Posted by on Feb 14, 2021

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Comment from Hotel Management

Feb 16, 2021 by Customer Care Coordinator

Thank you for taking the time to write your opinion about our hotel. We are very happy to hear that you have enjoyed the service and attention we offer to our guests. It gives me a great pride to know that our staff are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staff as we constantly strive to provide consistent quality of service to our guests. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

About the Occidental at Xcaret Destination - All Inclusive

Location Carretera Federal 307, KM 282, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities

  • Fitness facilities
  • Miniature golf
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Yoga

Kids' club

  • Supervised activities for children ages 12 years old and younger

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving lessons
  • Surcharge for room service
  • Childcare
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

  • Access to onsite nightclubs included
  • Taxes included
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Childcare not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • Minibar beverages - restrictions apply
  • All meals included
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included

Property Features

Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Occidental at Xcaret Destination - All Inclusive offers its guests a full-service spa, 5 outdoor swimming pools, outdoor tennis courts, and a fitness center. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 10 bars/lounges, a beach bar, and a swim-up bar. Free breakfast is served daily. Public spaces have free WiFi. You'll find a business center on site. There are 2 meeting rooms available. A children's pool, a nightclub, and a terrace are also featured at the family-friendly Occidental at Xcaret Destination - All Inclusive. Free self parking is available. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 765 guestrooms or units
  • 11 dining venues
  • 10 bars or lounges
  • Built in 2016
  • Full breakfast (free)
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Towels for the beach
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 5
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Snack bar/deli
  • Playground on site
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (63.5 km / 39.5 mi)
  • Parking: Free self parking

Room Amenities

Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. 37-inch LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony
  • Separate bedroom
  • Minibar
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Guests are served free full breakfast daily from 7:00 AM to 11:00 AM.

Le buffet - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Sonora Steak House - This restaurant specializes in Mediterranean cuisine and serves dinner only. Open daily.

Los Olivos - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

D Oriental - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Nearby Activities

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Ecotours on site
  • Playground on site
  • Golfing nearby
  • Volleyball on site
  • Beach volleyball on site
  • Swimming nearby

Spa Services

The Spa has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Number of treatment rooms 1
  • Minimum age to access spa is 18
  • Massages on beach
  • Sports massage

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

This property offers health screenings for COVID-19 on site. PCR and Antigen screening are available for a surcharge. Guests should contact guest services upon arrival to schedule departure health screenings. The front desk can redirect guests to the right place to book test on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Occidental at Xcaret Destination - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

This property accepts credit cards and cash

This property uses a grey water recycling system

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 21 years old. This property accepts credit cards and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; guests can access their rooms with a mobile device; masks are required in public areas.

  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Food service has been amended for enhanced safety
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: USD 1.34 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Occidental All Inclusive
  • Occidental Grand Xcaret
  • Occidental Xcaret Destination All Inclusive Playa del Carmen
  • Occidental Xcaret Grand
  • Xcaret Grand Occidental
  • Occidental Xcaret Destination Playa del Carmen
  • Occidental Grand Resort All Inclusive
  • Occidental Xcaret Destination All Inclusive

You should know

  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.