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Occidental at Xcaret Destination - All Inclusive

4.0 star property
4-star beachfront property near Playacar Golf Club

Choose dates to view prices

Photo gallery for Occidental at Xcaret Destination - All Inclusive

7 outdoor pools, pool umbrellas, sun loungers
View from property
11 restaurants, dinner served, seafood
Private beach, white sand, beach towels, beach massages
Body treatments, aromatherapy, hot stone massages, deep-tissue massages

Reviews

8.2 out of 10
Very good

Popular amenities

Explore the area

Map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Xcaret Eco Theme Park
    ‪16 min walk‬
  • Xplor Theme Park
    ‪4 min drive‬
  • Ferry to Cozumel
    ‪6 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(26 reviews)
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

7.2 out of 10
Good
(40 reviews)
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

Premium bedding, down comforters, free minibar, in-room safe

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

10.0 out of 10
Exceptional
(1 review)
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

View from room

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

7.8 out of 10
Good
(7 reviews)
  • 506 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

Premium bedding, down comforters, free minibar, in-room safe

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

  • 969 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level)

Premium bedding, down comforters, free minibar, in-room safe

Royal Suite (Level)

8.4 out of 10
Very good
(16 reviews)
  • 969 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Royal Level)

Premium bedding, down comforters, free minibar, in-room safe

Luxury Room (Royal Level)

10.0 out of 10
Exceptional
(3 reviews)
  • 431 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Studio Suite

Premium bedding, down comforters, free minibar, in-room safe

Junior Studio Suite

7.6 out of 10
Good
(37 reviews)
  • 506 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room

8.0 out of 10
Very good
(356 reviews)
  • 344 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room (Concierge)

7.6 out of 10
Good
(55 reviews)
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

10.0 out of 10
Exceptional
(1 review)
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the neighborhood

Playa del Carmen

On the beach.You'll find Xcaret Eco Theme Park and Xplor Theme Park within 2 miles (3 km) of this property. Quinta Avenida and Playa del Carmen Maritime Terminal are also within 6 miles (10 km).

What's nearby

  • Xcaret Eco Theme Park - 16 min walk - 0.9 miles
  • Xplor Theme Park - 4 min drive - 1.1 miles
  • Ferry to Cozumel - 6 min drive - 1.4 miles
  • Playa del Carmen Main Beach - 13 min drive - 6.8 miles
  • Playacar Golf Club - 14 min drive - 5.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 54 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬10 min walk
  • ‪Festival Grand Buffet - ‬9 min drive
  • ‪Cafeteca - ‬7 min drive
  • ‪The Buffete - ‬11 min walk
  • ‪El Mercado de San Juan - ‬7 min drive

About this property

Occidental at Xcaret Destination - All Inclusive

4-star beachfront property near Playacar Golf Club
Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Cool off in one of the 7 outdoor swimming pools at Occidental at Xcaret Destination - All Inclusive, and enjoy amenities like a complimentary children's club and outdoor tennis courts.

Free breakfast is served daily. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a sauna, a fitness center, and a garden. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 765 guestrooms or units
  • 11 dining venues
  • 11 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Lockers available
  • Coffee shop
Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

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Property amenities

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Grocery/convenience store
  • In-room crib
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 11 bars/lounges
  • 11 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Gym
  • Mini golf
  • Playground
  • Sauna
  • Shopping mall
  • Snorkeling

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 37-inch LED TV with cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Occidental at Xcaret Destination - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.97 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector, a security system, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a smoke detector, a security system, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Frequently asked questions

How close is Occidental at Xcaret Destination - All Inclusive to the airport?

Occidental at Xcaret Destination - All Inclusive is 17.4 mi (250-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Occidental at Xcaret Destination - All Inclusive?

As of Jul 2, 2025, prices found for a 1-night stay for 2 adults at Occidental at Xcaret Destination - All Inclusive on Jul 6, 2025 start from $665.94, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Occidental at Xcaret Destination - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Occidental at Xcaret Destination - All Inclusive.

How close is Occidental at Xcaret Destination - All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Occidental at Xcaret Destination - All Inclusive offer free breakfast?

Occidental at Xcaret Destination - All Inclusive offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Occidental at Xcaret Destination - All Inclusive?

No, there is no casino at this property, but Riviera Gran Casino (11-min drive) is nearby.

What time is check-in at Occidental at Xcaret Destination - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Occidental at Xcaret Destination - All Inclusive?

This property offers free self parking.

Does Occidental at Xcaret Destination - All Inclusive have a pool?

Occidental at Xcaret Destination - All Inclusive features 7 outdoor pools.

Does Occidental at Xcaret Destination - All Inclusive have a restaurant?

Occidental at Xcaret Destination - All Inclusive is home to El Pescador, which features seafood.

Does Occidental at Xcaret Destination - All Inclusive have a spa?

This property doesn't have a spa, but it does offer hot stone massages, aromatherapy, and reflexology.

How close is Occidental at Xcaret Destination - All Inclusive to downtown Playa del Carmen?

Occidental at Xcaret Destination - All Inclusive is 1.7 mi away from Xcaret.

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 2248 out of 4451 reviews
Rating 8 - Good. 1027 out of 4451 reviews
Rating 6 - Okay. 626 out of 4451 reviews
Rating 4 - Poor. 300 out of 4451 reviews
Rating 2 - Terrible. 250 out of 4451 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

8/10 Good

Lawrence Steven

Liked: Cleanliness, staff & service, property conditions & facilities
This was my 2nd visit to this property. I enjoyed the 1st time so i returned few years later. This time it was dingy, under staffed and pool was dirty. Noone cleaned the pool each morning like ppool
Stayed 3 nights in May 2025

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
There is wheelchair accessibility throughout the entire property, some buildings dont have an elevator so make sure to get a room near the lobby where there are two. And it's near most restaurants and stores. The property is beautiful specially if you like nature. There are plenty of choices for food and its pretty good, dont expect 5star restaurant quality on all of it but you will always find something you like. All the staff is really nice, any issues and they will make it right. There are several pools, very very big pools so there are choices for tranquility and there are choices for entertainment.
Stayed 7 nights in Apr 2025

10/10 Excellent

Bernice Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Katherine Louise

Liked: Cleanliness, staff & service, property conditions & facilities
This resort is beautiful! Check in process is horrific. Concierge at desk in each building becomes very annoying. Every time you pass them they are trying to sell you something club membership, excursions etc

10/10 Excellent

Suzane

Stayed 3 nights in Mar 2025

6/10 Okay

Bobbi, Sparks

Traveled with family
Disliked: Amenities
The food was horrible.
Stayed 7 nights in Mar 2025

10/10 Excellent

Ebelin

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
i’d come back so many things to do
Stayed 6 nights in Mar 2025

8/10 Good

Maria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family oriented place
Stayed 7 nights in Mar 2025

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoy the stay at this location. Family safe and every accommodative.
Stayed 1 night in Apr 2025

10/10 Excellent

Maya

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I’m coming back!!!
Stayed 2 nights in Mar 2025

2/10 Terrible

Ivan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Restaurants require pants and closed shoes, they require reservations most of them. Has 3 buffets, serving american food. Pools were dirty and no maintenance personnel cleaning them. Every time you walk out of your room, theres personnel trying to get you to buy their memerbership (time share). It became annoying after the first 3 times. The small beqch area is about the only good thing about this place.
Stayed 3 nights in Mar 2025

8/10 Good

Juan E

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Es excelente para vacacionar y estar en contacto con la naturaleza. Deben de presentarse más atención a la limpieza de la habitación, la calidad de las toallas y las habitaciones estén reparadas de todo lo que esté dañado o no funcione correctamente
Stayed 4 nights in Mar 2025

8/10 Good

Rosalba

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The checkin was too long
Stayed 3 nights in Mar 2025

10/10 Excellent

Susan Irene Frances, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
The resort is very wonderful with the Jungle and wildlife very welcoming. The resort is huge alot of walking not enough cart stops.Smoking was designated but but wasnt a problem. Food not catered as much for Canadian cusine but alot of mexican but was Plentiful.
Stayed 10 nights in Mar 2025

10/10 Excellent

Alyssa

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the accessibility in this hotel. It was easy to get places and had very friendly staff.
Stayed 5 nights in Mar 2025

8/10 Good

Pedro J Cabrera

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, the room service was not great, barely any options to choose from if you order before 11pm.
Stayed 4 nights in Mar 2025

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is absolutely beautiful. The staff was very pleasant. The food was delicious and the views were gorgeous.
Stayed 4 nights in Mar 2025

8/10 Good

Claudia Barros

Stayed 3 nights in Mar 2025

8/10 Good

Joseph

Liked: Cleanliness
Stayed 5 nights in Mar 2025

2/10 Terrible

Mai-Anh Valérie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT BOOK WITH EXPEDIA, hotel stay was lovely, but we had to pay almost double because Expedia did not send the right information to the hotel. I am extremely disappointment with the service my family and I recently experienced while using Expedia. We will no longer be using the service ourselves, nor will we recommend it to anyone we know. Our frustration stems from the fact that we booked our vacation through the app and properly selected the ages of our children during the booking process. Despite this, we were still required to pay for our children at the hotel. We felt completely trapped in this situation, as we had to pay extra for a vacation that was already very costly. While we understand that the hotel was not at fault—since they received incorrect information from Expedia—it did not make the situation any less stressful. What added to our frustration was that Expedia did not help us resolving this issue. Instead of offering credit for the extra costs, Expedia's response was to try to shift the burden onto the hotel. This lack of support left us feeling unsupported and taken advantage of. While we had a lovely stay at the hotel, we are deeply disappointed with how Expedia handled this issue, and unfortunately, this will be the last time we use Expedia for any travel arrangements after using it for years. We will also be advising our family and friends to avoid using this service moving forward.
Stayed 7 nights in Mar 2025

10/10 Excellent

Anja

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Resort! Friendly staff and lots of food choices. Loved the wild life!!! I wish the evening shows would have started a tad earlier..2130 was a little late for us. Nonetheless, we had an amazing time.
Stayed 5 nights in Mar 2025

6/10 Okay

Suguey

Stayed 6 nights in Mar 2025

10/10 Excellent

Leslie Margarita

Stayed 6 nights in Feb 2025

8/10 Good

Sarah

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed with our twins 11 year olds last week for one week. We stayed in building 22. The check in process was incredibly stressful and took forever. Make sure you double and triple check your entries in Expedia because ours were incorrect and it ended up costing us $1400 more when we got to the resort. All of the other staff members that we encountered were friendly and you could tell they worked very hard and enjoyed their jobs. Our room was cleaned appropriately every day and on the day I wasn't feeling well the maids brought me a case of water and the restaurant made sure I had something to eat (even though that's something they don't do unless you're in Royal). The grounds were beautiful and all of the animals absolutely enchanting. The number of pools was very nice and the swim up bar a double bonus although the drunk adults might turn you off. People from every age range and nationality were there during our trip and we enjoyed meeting new friends from all over the world. Everyone we met was friendly and we felt safe the entire time. This is our first time to Mexico with kids and I felt safe enough that they could walk alone from place to place. We went to Xcaret for 4 days which was exhausting but the kids loved it. Loved the proximity but be prepared to walk 15k steps a day because it is enormous. Food needs upgrade but we never had a "bad" meal. Great wait staff. Ok drinks. You get what you pay for. Would like full beach but lagoon was great for kids
Stayed 7 nights in Mar 2025