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4.0 out of 5

" I went with a couple of friends and we stayed for 4 nights and the resort itself is beautiful. Staff service was great, and the variety of food was a ... " More

By a verified traveler on Fri 24 Aug 2018

Hotel Description

4-star beach property near Playacar Golf Club

Close to the boardwalk

You'll be within half a mile (1 km) of Xplor Theme Park and 2 miles (3 km) of Xcaret Eco Theme Park with a stay at this Playa del Carmen property. Quinta Avenida and Playa del Carmen Main Beach are also within 6 miles (10 km).

All-inclusive

This all-inclusive property features 11 restaurants, 5 outdoor pools, and a fitness center. Traveling on business? Take advantage of the business center and WiFi in public areas. Relax with a drink at one of the 10 bars/lounges and enjoy free perks like full breakfast and free self parking.

WiFi, LED TVs

In addition to LED TVs with cable channels, the 765 guestrooms offer WiFi and coffee/tea makers. Free bottled water, ceiling fans, and hair dryers are also available.

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
$194 per night

Deluxe Room Concierge 1AD

Bed Count 1 King Bed Maximum Occupancy 1 Max

Deluxe Room 1AD Unlimited XCARET Xperience

Bed Count 1 King Bed Maximum Occupancy 1 Max

Deluxe Room Unlimited XCARET Entrance and Xperience

Bed Count 1 King Bed Maximum Occupancy 4 Max

Royal Level Luxury Room Unlimited XCARET Xperience

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room 1AD

Bed Count 1 King Bed Maximum Occupancy 1 Max

Occidental at Xcaret Destination - All Inclusive ratings based on 249 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Occidental at Xcaret Destination - All Inclusive

Everyone (46) Couples (3) Family (18)
4 out of 5
This hotel is beautiful and clean staff very friendly food was great the only thing I don’t like is that they don’t provide you with WiFi you have to paid ridiculous price like $12 the day. You have to bring a lot of money if you plan to do any activity the prices for active are very pricey as well. $123 to go to Xcaret park per person... overall the hotel is beautiful

Posted by on Jul 17, 2019

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Comment from Hotel Management

Jul 18, 2019 by Social Media & Customer Care Coordinator

Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

5 out of 5
Excellent service Excellent food Staff is nice Everything was amazing

Posted by on Jul 16, 2019

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Comment from Hotel Management

Jul 16, 2019 by Social Media & Customer Care Coordinator

Thank you for taking the time to write your opinion about our hotel. We are very happy to hear that you have enjoyed the service and attention we offer to our guests. It gives me a great pride to know that our staff are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staff as we constantly strive to provide consistent quality of service to our guests. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

5 out of 5
the property was beautiful I love the swimming pools all the wildlife they overall Hotel and property is gorgeous I would definitely recommend it to any one and my wife and I are definitely planning on going back one day

Posted by on Jul 9, 2019

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Comment from Hotel Management

Jul 9, 2019 by Social Media & Customer Care Coordinator

Thank you for taking the time to write your opinion about our hotel. We are very happy to hear that you have enjoyed the service and attention we offer our guests. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staffs as we constantly strive to provide consistent quality of service to our guests. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

5 out of 5
Closeness to nature, exotic animals free in the property.

Posted by on Jun 21, 2019

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Comment from Hotel Management

Jun 22, 2019 by Social Media & Customer Care Coordinator

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards,

5 out of 5

Posted by on Jun 16, 2019

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Comment from Hotel Management

Jun 17, 2019 by Social Media & Customer Care Coordinator

Thank you for taking the time to write your opinion about our hotel. We are very happy to hear that you have enjoyed the service and attention we offer our guests. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards,

5 out of 5

Posted by on Jun 9, 2019

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Comment from Hotel Management

Jun 10, 2019 by Social Media & Customer Care Coordinator

Thank you for taking the time to write your opinion about our hotel. We are very happy to hear that you have enjoyed the service and attention we offer our guests. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards,

5 out of 5
Rhis place is excellent, very clean, the personalities of the people are amazing. Only 2 downfalls ,the internet should not be charged extra which i am against. The sports bar was exceptionally elegant but with the worst people tables ever for somewhere so nice. But everything else is excellent ! First Class Experience !

Posted by on May 26, 2019

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Comment from Hotel Management

May 27, 2019 by Social Media & Customer Care Coordinator

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

5 out of 5
Very nice staff, love the nature and animals of the property..

Posted by on May 16, 2019

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Comment from Hotel Management

May 16, 2019 by Social Media & Customer Care Coordinator

Thank you for taking the time to write your opinion about our hotel. We are very happy to hear that you have enjoyed the service and attention we offer our guests. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staffs as we constantly strive to provide consistent quality of service to our guests. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards,

4 out of 5
Property was beautiful. Well managed. My only issues were that my room's bathroom ceiling leaked. The walls are thin-we listened to a baby crying in the room next to us all night. Also, there is no quiet pool to sit at unless you pay extra for Royal Level, which is insanely expensive. There aren't enough pool chairs for everyone. And housekeeping kept coming between 4 and 5pm. That's usually when we were done with our daily activites and wanted to nap or shower, and had to either turn them away, or sit in the room while they cleaned, which is awkward. There were never washcloths, and they have one sponge for 3 people. Mixed drinks were sometimes good, sometimes gross. One day I bought sunblock from one of the shops, and it was $10, and 2 days later the same product was $13. I think the clerk pocketed $3.Small annoyances. None of these should deter you from visiting this hotel, though. It was totally worth the trip. Food was good and plentiful, and I have picky kids. Staff (especially activities center) were so friendly and helpful. We did not get harassed regarding timeshares at all.Overall, wonderful experience. I'd go back in a heartbeat!

Posted by on May 13, 2019

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Comment from Hotel Management

May 13, 2019 by Social Media & Customer Care Coordinator

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

1 out of 5
This is the biggest hoax I’ve ever experienced. I arrived to a completely different experience than what I signed up for. When I approached them about this, they said Travelocity promises people things to get them to buy it and since they aren’t Travelocity, they are not responsible. The all inclusive food that you can’t find due to the lack of signage and lighting, is actually not all inclusive, and the color of your wristband delegates what facilities you can eat in. Once you finally get to a facility that has food, you are told after at least 30 minutes of inconsistent and evolving information it’s for members only, or you can’t eat there because your boyfriend isn’t in slacks, or they are actually closed even though they are serving people. They will then offer to give you room service for an outrageous price and it’s the same food. Well a couple times I got lucky and had something to eat...so I thought. This food is atrocious. I am not picky and even this hoax managed to ruin cheese pizza. The only other meal I could choke down and was lucky enough to get past the mafia to eat was a plate (because they wouldn’t give bowls or spoons even though a lot of the food could only be consumed that way) of chocolate sauce and the most unripened tomatoes I’ve ever seen. I plan on exposing this for what it really is but my characters are up. Anyone can message me for more horror stories.

Posted by on May 6, 2019

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Comment from Hotel Management

May 9, 2019 by Social Media & Customer Care Coordinator

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. Please accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it give us the opportunity to improve. I’m very sorry to hear about your disappointing experience at Occidental at Xcaret Destination. We pride ourselves on providing guests with amazing and memorable vacations, offering high quality service, and we regret that this is not what you experienced. Our guests’ satisfaction is our priority; therefore, we will review them with the Hotel Manager in order to avoid this incidents in the future. Please know that our Executive Chef works to offer a variety of fresh options for each meal, featuring a different daily dish made from seasonal ingredients. We also provide a fresh omelet station at breakfast and a carving station with prime cuts of meat at lunch and dinner. In addition to the lunch buffet, guests also have the option of eating at the Beach Club restaurant, which offers fresh salads, fruit, seafood and meat, or our other lunch restaurant Lagoon, where guests can find hamburgers, sandwiches, chicken salad and more. For dinner, guests can choose from one of our five gourmet specialty restaurants, which include a seafood restaurant, a Mexican restaurant, a Mediterranean restaurant, a steak house and an Oriental restaurant. Guests also have the options of dining at Paco’s Tacos or our pizza parlor. We hope you give us the chance to demonstrate you that our main goal is to create unforgettable experiences with a high quality service. Regards.

About the Occidental at Xcaret Destination - All Inclusive

Location Carretera Federal 307, KM 282, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (some restrictions)

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities

  • Fitness facilities
  • Miniature golf
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Yoga

Kids' club

  • Supervised activities for children ages 12 years old and younger

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving lessons
  • Premium and/or non-domestic beverages
  • Surcharge for room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Offsite tours
  • Transportation to offsite activities

  • Access to onsite clubs included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Tennis included
  • Wireless Internet access not included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Room service not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Minibar beverages - restrictions apply
  • All food and beverages included
  • Surcharge for premium or imported alcoholic beverages
  • All non-motorized water sports included
  • Onsite live performances included

Property Features

Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Occidental at Xcaret Destination - All Inclusive, you'll find 5 outdoor swimming pools, a fitness center, and a children's pool. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 10 bars/lounges, a beach bar, and a swim-up bar. Free breakfast is available daily. WiFi is available in public spaces for a fee. You'll find a business center on site. A terrace, tour/ticket assistance, and multilingual staff are also featured at the eco-friendly Occidental at Xcaret Destination - All Inclusive. Self parking is free. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 765 guestrooms or units
  • 11 dining venues
  • 10 bars or lounges
  • Built in 2016
  • Full breakfast (free)
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 5
  • Children's pool
  • Snack bar/deli
  • Miniature golf on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (63.5 km / 39.5 mi)
  • Parking: Free self parking

Room Amenities

Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations with safes and complimentary bottled water. 32-inch LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily. Renovation of all guestrooms was completed in December 2016.

  • Separate bedroom
  • LED television
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free full breakfast daily from 7:00 AM to 11:30 AM.

Le buffet - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Sonora Grill - This restaurant specializes in Mediterranean cuisine and serves dinner only. Open daily.

Los Olivos - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

D Oriental - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Nearby Activities

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours on site
  • Miniature golf on site
  • Golfing nearby
  • Volleyball on site

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sports massage
  • Massages on beach

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom

Hotel Policies

Check-in

  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 21 years old. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old.

  • 24-hour check-in

Fees

This property charges a mandatory environmental fee of MXN 20 per accommodation per night. For more details, please contact the property using the number provided on the booking confirmation email.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 15 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 15 per day (1-device limit, rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Occidental All Inclusive
  • Occidental Grand Xcaret
  • Occidental Xcaret Destination All Inclusive Playa del Carmen
  • Occidental Xcaret Grand
  • Xcaret Grand Occidental
  • Occidental Xcaret Destination Playa del Carmen
  • Occidental Grand Resort All Inclusive
  • Occidental Xcaret Destination All Inclusive

You should know

  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Deluxe Room Concierge Benefits

Book a stay in a "Deluxe Room Concierge" or "Deluxe Room Concierge 1AD" room category and receive concierge service and in-room fruit platter with bottle of house wine day after arrival.


Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Royal Level Room Benefits

Book a stay in a "Royal Level Luxury Room", "Royal Level Luxury Room 1AD", Royal Level Suite", or "Royal Level Suite 1AD" room type and receive private check-in and check-out, access to the a la carte Royal Level restaurant and room service, concierge service, and Royal Level pool and whirlpool access.


Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Unlimited XCARET Xperience

Book a stay in any "Unlimited XCARET Xperience" room and receive the following: all inclusive benefits; VIP hotel check-in with Mayan Welcome; bottle of tequila and fruit plate in the room; unlimited access and multi-entrance to Xcaret park per stay; 10% off select souvenirs at Xcaret Park; and 30% off 80-minute "WAYAK" Special Mayan Massage at the hotel spa.


Must book a "Unlimited XCARET Xperience" room to receive benefits. Full details provided at check-in. Spa appointment may be required. Taxes and gratuity may not be included. Resort credit cannot be applied towards room rate or tax. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.