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Occidental at Xcaret Destination - All Inclusive

4.0 star property
4-star beachfront property near Playacar Golf Club

Choose dates to view prices

Photo gallery for Occidental at Xcaret Destination - All Inclusive

Exterior
Creator video
Private beach, white sand, beach towels, beach massages
Building design
7 outdoor pools, sun loungers, lifeguards on site

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • All inclusive

Explore the area

View in a map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Place, Cenote Santa Cruz
    ‪3 min walk‬
  • Place, Xcaret Eco Theme Park
    ‪16 min walk‬
  • Place, Xplor Theme Park
    ‪3 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Royal Suite (Level)

Royal Suite (Level) | 1 bedroom, premium bedding, down comforters, free minibar

Royal Suite (Level)

8.6 out of 10
Excellent
(19 reviews)
  • Garden view
  • 969 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Studio Suite

Junior Studio Suite | 1 bedroom, premium bedding, down comforters, free minibar

Junior Studio Suite

7.6 out of 10
Good
(48 reviews)
  • Garden view
  • 506 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Luxury Room (Royal Level)

Luxury Room (Royal Level) | 1 bedroom, premium bedding, down comforters, free minibar

Luxury Room (Royal Level)

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 431 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

Deluxe Room (Concierge) | 1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Concierge)

7.6 out of 10
Good
(64 reviews)
  • Garden view
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room

8.0 out of 10
Very good
(410 reviews)
  • Garden view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

View from room

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

7.2 out of 10
Good
(42 reviews)
  • Garden view
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

View from room

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

8.4 out of 10
Very good
(29 reviews)
  • Garden view
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(8 reviews)
  • Garden view
  • 506 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 969 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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  • Pool
  • Breakfast included
  • All inclusive
  • Spa
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About the neighborhood

Playa del Carmen

On the beach.You'll find Xcaret Eco Theme Park and Xplor Theme Park within 2 miles (3 km) of this property. Quinta Avenida and Playa del Carmen Maritime Terminal are also within 6 miles (10 km).

What's nearby

  • Cenote Santa Cruz - 3 min walk - 0.2 miles
  • Xcaret Eco Theme Park - 16 min walk - 0.9 miles
  • Xenses Park - 17 min walk - 1.0 mile
  • Xplor Theme Park - 3 min drive - 1.1 miles
  • Ferry to Cozumel - 5 min drive - 1.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 54 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬10 min walk
  • ‪The Buffete - ‬3 min walk
  • ‪Arriba Baja - ‬17 min walk
  • ‪El Mercado De San Juan - ‬7 min drive
  • ‪Cafeteca - ‬7 min drive

About this property

Occidental at Xcaret Destination - All Inclusive

4-star beachfront property near Playacar Golf Club
Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Cool off in one of the 7 outdoor swimming pools at Occidental at Xcaret Destination - All Inclusive, and enjoy amenities like a complimentary water park and a complimentary children's club.

Free breakfast is served daily. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers outdoor tennis courts, a sauna, and a fitness center. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 765 guestrooms or units
  • 11 dining venues
  • 11 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Lockers available
  • Coffee shop
Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

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Hotel Xcaret Mexico - All Parks / All Fun Inclusive
  • Pool
  • Breakfast included
  • All inclusive
  • Spa
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$1,194 nightly
The price is $1,449
Mar 3 - Mar 4
Total with taxes and fees
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Property amenities

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room crib
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 11 bars/lounges
  • 11 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Free water park
  • Gym
  • Mini golf
  • Playground
  • Sauna
  • Shopping mall
  • Snorkeling

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 37-inch LED TV with cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The All-Inclusive rate plan does not include room service. Fees apply for this service.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Occidental at Xcaret Destination - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.38 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector, a security system, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a smoke detector, a security system, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Frequently asked questions

How close is Occidental at Xcaret Destination - All Inclusive to the airport?

Occidental at Xcaret Destination - All Inclusive is 17.4 mi (250-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Occidental at Xcaret Destination - All Inclusive?

As of Feb 6, 2026, prices found for a 1-night stay for 2 adults at Occidental at Xcaret Destination - All Inclusive on Mar 1, 2026 start from $322.32, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Occidental at Xcaret Destination - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Occidental at Xcaret Destination - All Inclusive.

How close is Occidental at Xcaret Destination - All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Occidental at Xcaret Destination - All Inclusive offer free breakfast?

Occidental at Xcaret Destination - All Inclusive offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Occidental at Xcaret Destination - All Inclusive?

No, there is no casino at this property, but Riviera Gran Casino (11-min drive) is nearby.

What time is check-in at Occidental at Xcaret Destination - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Occidental at Xcaret Destination - All Inclusive?

This property offers free self parking.

Does Occidental at Xcaret Destination - All Inclusive have a pool?

Occidental at Xcaret Destination - All Inclusive features 7 outdoor pools.

Does Occidental at Xcaret Destination - All Inclusive have a restaurant?

Occidental at Xcaret Destination - All Inclusive is home to El Pescador, which features seafood.

Does Occidental at Xcaret Destination - All Inclusive have a spa?

This property doesn't have a spa, but it does offer mani/pedis, body scrubs, and Swedish massages.

How close is Occidental at Xcaret Destination - All Inclusive to downtown Playa del Carmen?

Occidental at Xcaret Destination - All Inclusive is 1.7 mi away from Xcaret.

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 2683 out of 5160 reviews
Rating 8 - Good. 1179 out of 5160 reviews
Rating 6 - Okay. 702 out of 5160 reviews
Rating 4 - Poor. 329 out of 5160 reviews
Rating 2 - Terrible. 267 out of 5160 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

HUMBERTO, CALI

Liked: Cleanliness, amenities, property conditions & facilities
The best option
Stayed 7 nights in Jan 2026

10/10 Excellent

Douglas

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was 100%. Drinks were amazing! The taco stand was at 100% every single night. We went during Christmas Eve. The buffet was done up nicely. Bathrooms always clean. Tons of walking, which could make or break some nights missing the cart. Towards the end of stay we had a pretty big massive trip coming from the ceiling. That was leaking quite a bit of water. And the jetted tubs looked outdated in full of caulking. And there was a lot of wires showing. During the walkway, which isn’t a big thing but it’s a very nice resort that cleaning up the ugly would make it 100%.
Stayed 5 nights in Dec 2025

10/10 Excellent

Mirella Ruby

Stayed 6 nights in Nov 2025

10/10 Excellent

Terri Lee, lapeer

Would definitely come back! Very large property lots of things to do
Stayed 3 nights in Dec 2025

6/10 Okay

Meaghan

Traveled with partner
Liked: Property conditions & facilities
Uncomfortable conversation with staff after declining buying a 20k “vacation club” Food was mediocre made my fiance ill!
Stayed 7 nights in Nov 2025

8/10 Good

Jorge

Stayed 5 nights in Nov 2025

10/10 Excellent

Dongxue

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love this place!!! We had so much fun ~ we enjoyed the beach and the themed park. We also loved the Monkeys.
Stayed 5 nights in Nov 2025

10/10 Excellent

Gerardo

Stayed 8 nights in Nov 2025

10/10 Excellent

Gerardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the different options and variety o food
Stayed 8 nights in Nov 2025

10/10 Excellent

Jennifer

Stayed 7 nights in Oct 2025

10/10 Excellent

Norma Selene

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 3 nights in Oct 2025

10/10 Excellent

Pablo Vazquez

Liked: Cleanliness, amenities, property conditions & facilities
None
Stayed 4 nights in Nov 2025

2/10 Terrible

Michael Navarro

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Barcelo was trying to sell us a 25 weeks vacation package and they lied to us The said if we buy the $30.000 packs for 25 weeks we only have to pay $518 maintenance fee every time we use a week They never tell us the food wasn’t included So when we were about to sign the contract they told us otherwise.. I’m sharing this bc I don’t want this to happen to anyone else also they made us lose 5 hours on vacation.. worst hotel ever and I’ve been all over the place
Stayed 4 nights in Nov 2025

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic resort with friendly staff and clean rooms. Tons to do in the area. Food was great. Highly recommend.
Stayed 7 nights in Oct 2025

8/10 Good

Margarita, Fort Worth

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The scenery was beautiful and the staff was amazing. The food at the buffet and their tacos and pizza restaurant were not that good.
Stayed 4 nights in Oct 2025

4/10 Poor

Sara

Traveled with family
Disliked: Amenities
Firstly, if a wheelchair dependent guest checks in, be sure that they can ALWAYS access the outside (i.e.- the lobby) at the very least, if not all the amenities, without facing a staircase. In our case the elevator on our floor broke down and the only way for us to leave our floor was to take two flights of stairs. The situation was rectified, but should not have happened in the first place. I would also like to note that if there were no elevator service, a wheelchair dependent guest would have no access to ANY food, none of the buffets, nor any of the restaurants. Secondly, when a guest requires safety equipment with a certain weight capacity, makes this request MORE THAN ONCE, this needs to be fulfilled, it is not a request made for convenience, but out of NECESSITY! My shower chair broke from under me and I was injured, not mention the time and effort it took to get up off a slick wet floor. The chair was replaced as well but with one of the same inferior quality and I never used it. Thirdly, signage for proper, safe, COMPLETELY STEP FREE, paths, and ramps needs to be addressed, as well as full access to ALL POOLS, and other amenities, shops, etc- every single shop had steps that prevented me from entering, it was also difficult to find a way into the main theater. The whole property is a disabled guests worst nightmare, huge cracks, uneven pavement, and ramps that are too steep, accessible sinks that are either too high or too large. No real attempt to meet food allergy
Stayed 7 nights in Oct 2025

2/10 Terrible

Karen

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Out of the four nights we were scheduled to stay at Occidental Xcaret, we were only able to enjoy the first night. For the remainder of our stay, we were confined to our room, extremely ill, unable to eat or leave the room. To make matters worse, during this time, the air conditioning in our room went out for hours. The room became unbearably hot, with floors and doors sweating from the humidity - making an already distressing situation even more unbearable. My children each lost between 6 to 8 pounds due to their inability to eat or keep anything down as a result of the parasitic infection. What was meant to be a surprise 50th birthday celebration for my husband - an occasion we had looked forward to with great excitement - turned into a traumatic and unforgettable experience for all the wrong reasons. Additionally, I was shocked to find that there was no hand sanitizer available anywhere throughout the hotel. With the volume of guests on-site. I tried to get a refund for my stay through Expedia, as that’s who I booked with, but they informed me that the hotel wouldn’t reimburse us, so they were unable to assist further.
Stayed 4 nights in May 2025

6/10 Okay

Adrian

Traveled with partner
Liked: Staff & service, amenities
This was our second stay. Food was subpar the first time, this time it was slightly worse. Most of the food is cold and not tasteful. The building itself is getting dirtier, the mantente is kept up in certain aspects but overall quality is going downhill. Restaurant reservations are disappointing. Overall an amazing stay.. beautiful beachfront love the salt water pool, love the property itself. Love that you’re so close to Xcaret. Staff was pleasant, will return in a few years but if nothing has changed food wise probably won’t return.. the food is the killer for me.
Stayed 4 nights in Oct 2025

8/10 Good

Michele

Stayed 6 nights in Oct 2025

8/10 Good

Cassandra

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff are kind and do their best to ensure satisfaction. Daily room cleaning and towels are included. For beaches you receive a towel card that you return to receive a new towel for each visit to the beach. Lots of fish and wild life to see. I recommend brining snorkelling gear to see the coral. Check the flags and ask life guards if it’s safe to enter the ocean beyond the beach. They will let you know if your are in a danger zone by blowing the whistle. Very helpful as it’s easy to get caught up in the views. The resort itself in a rainforest so lots of animals to keep your eyes open for. Don’t walk around without shoes as there are scorpions that may cross your foot path. You have to pay admissions to the parks. Transportation to resort is not included with booking through Expedia. My main complaint was the food was not up to my standards including restaurants… definitely spent a good amount of time in the bathroom… I’m blessed with great dining in Canada and have grown up with chefs. Next visit will be to arte as the food and views are more interesting. Lots of great memories made here!
Stayed 9 nights in Oct 2025

8/10 Good

Joshua

Traveled with family
Liked: Property conditions & facilities
Hotel was good but no air conditioning for two days. The food was good and staff very friendly and helpful
Stayed 7 nights in Oct 2025

10/10 Excellent

Diana

Stayed 6 nights in Oct 2025

10/10 Excellent

JoAnn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing! Staff couldn't do enough for us! Samantha, Fernanda and Nancy in building #21 were so helpful and friendly .
Stayed 7 nights in Oct 2025

6/10 Okay

Sheri

Liked: Cleanliness
Stayed 7 nights in Oct 2025

10/10 Excellent

Jennifer Anne, Susanville

Stayed 7 nights in Oct 2025