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Execellent clean nice room and staff really professional

This hotel is beautiful and clean staff very friendly food was great the only thing I don’t like is that they don’t provide you with WiFi you have to paid ridiculous price like $12 the day. You have to bring a lot of money if you plan to do any activity the prices for active are very pricey as well. $123 to go to Xcaret park per person... overall the hotel is beautiful

Hotel Xcaret far exceeded my expectations! It was everything you dream of and more. What first struck me was the absolute beauty of the place everywhere your turn, every nook and cranny of this property is dazzling with nature and beauty. The staff where all phenomenal, so friendly and kind. When I asked how to get somewhere on the property, they would not just tell me how to get there, instead they would take the time to walk me there. There are so many options of things to do in this all inclusive with 8 theme parks and transportation is included. Staff are always available and ready to help and provide information. So many amazing restaurants, I believe there are 10 restaurants. The food is top-notch, so delicious. You will not go hungry here, food surrounds you! We did ziplining, hiking, jet speed boats, water rafting, salt water rivers that let you naturally float along, swimming through caves, made chocolate as the ancient Mayans used to, spa treatments, snuba (not scuba) diving, snorkeling and more! The beaches are just like in the pictures, gorgeous! Luxury, class, and beauty. Can't say enough about this place, and I can't think of one single complaint, there were no negatives to this stay. Dreaming of going back next year!

Great hotel! Definitely will go back!! The food, pools, bars, everything was excellent. My kids loved the Star Camp

We liked that it was in zone 1/downtown because it was a city feel (if you want a resort feel, not this one). Most staff were gracious, welcoming and warm. The buffet breakfast offered lots of variety and so many choices. It had more than something for everyone! We didn’t like the pool. Again this is a nice, clean, attractive city hotel, not a resort. The pool, though cute is kid pool size and not one for lounging the day away. However, there was a plethora of nearby swim/lounge options, it’s Cozumel!

Location-excellent! Great snorkeling right out our door which was our primary reason for coming to Cozumel. Bar glasses desperately need replacing; they never look clean. Would recommend bringing own insulated tumbler. Food was mediocre. One day they cooked on the beachside which was awesome! Entertainment staff was lively, engaging and truly great. Moaserrat was a gem. Maids did a good job keeping rooms clean. But overall the rooms need much updating. The front desk staff was nice, but able to assist us with an early departure refund. Checking in was a breeze, but clearly if you need true help, they are not very well trained in custom service.