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"The resort was great! Lots of activities, it was beautiful and the staff was professional and hospitable. The only downside to this resort was the foo ... " More

By a verified traveler on Sun 28 May 2023

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Hotel Description

4-star beachfront property near Akumal Beach

On the beach

You'll find Hekab Be Biblioteca and Akumal Ecological Center within 3 miles (5 km) of this property. Xpu-ha Beach and Tajma Ha Cenote are also within 6 miles (10 km).

All-inclusive

This all-inclusive property features a private beach, a full-service spa, and 10 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Bring the family and enjoy the lazy river, free kid's club, and children's pool.

Deluxe Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Mini Suite

Bed Count 1 King Bed Maximum Occupancy 5 Max

Deluxe Junior Suite Single

Bed Count 1 King Bed Maximum Occupancy 1 Max

Deluxe Junior Suite Ocean View Quadruple

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Junior Suite Ocean View

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Deluxe Junior Suite Quadruple

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive ratings based on 77 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

Everyone (15) Couples (13) Family (32)
5 out of 5

Posted by on Jun 1, 2023

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Comment from Hotel Management

Jun 2, 2023 by Assistant Manager

Dear ralphFirst of all, we are so grateful that you took your time to give us a positive score. We are very thankful to you that you decided to choose our Resort.For us, our principal mission is that all our guests have the most amazing experience.We really hope to see you again here with us to have another amazing vacation.Kind regards, Monica GarciaAssistant Manager

3 out of 5
The resort was great! Lots of activities, it was beautiful and the staff was professional and hospitable. The only downside to this resort was the food. We never made a reservation for the restaurants but the buffets were not good.

Posted by on May 28, 2023

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Comment from Hotel Management

May 29, 2023 by Assistant Manager

Dear Renae,Thank you sincerely for taking the time to share your review of your stay at the Grand Sirenis Riviera Maya Resort & Spa. We are glad to hear that you enjoyed the plethora of activities, the beauty of the resort, and the professionalism and hospitality of our staff. However, we regret that the food did not meet your expectations. At Grand Sirenis, we work with top-notch suppliers and have a highly skilled culinary team. Nevertheless, we have taken note of your comments and will share them with our Executive Chef for analysis and to improve the quality of our buffets.We value your feedback as it helps us identify areas where we can improve and provide an even better experience for our guests. Our aim is to ensure that every aspect of your stay is exceptional, including the dining experience, so we will work diligently to address this matter and exceed your expectations on future visits.We hope to have the opportunity to welcome you back in the future and demonstrate the positive changes we have implemented in our culinary offerings.Kind regards,Monica GarciaAssistant Manager

2 out of 5
Upon arrival, we were waiting in 91 degree weather to be escorted to our room by the bell hop and another group checks in behind us. And they took them to their room first, so obviously they do not care about first come, first serve. We got to our room and there was an orange film all over the bottom of the bathtub, the sofa was visibly dirty and ripped in several spots. There was a glass door leading into the toilet, and it was filthy as well. There were several onsite restaurants and a buffet, which did not serve hardly any Mexican food. I thought that maybe since we were in Mexico and it was a buffet, that we would have options for chips and salsa or guac. But no. There was a snake in the lazy River and tons of leaves in all the pools. Not to mention tons and tons of seaweed lining the beach/ocean. Upon checking out, the manager asked us if we received the complementary bottle of champagne sent to our room… which we never got. And on top of that, we got engaged while there. So it would have been nice but of course that didn’t happen. Lastly, they tried to charge us for a massage that we never got because our shuttle was late picking us up….. I would never go back.

Posted by on May 18, 2023

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Comment from Hotel Management

May 20, 2023 by Grand Sirenis Riviera Maya Resort & Spa

Dear Peyton,Thank you for taking the time to share your experience of your stay at Grand Sirenis Riviera Maya Resort & Spa with the Expedia community. We apologize for the inconveniences you encountered during your visit. Your feedback regarding the delays in the check-in process, room cleanliness, and other issues has been duly noted. We are committed to providing quality service and a pleasant environment for all our guests.We value your comments as they help us identify areas for improvement and take necessary actions. We regret that your overall experience did not meet your expectations and apologize for any disappointment you may have experienced during your stay.If there is anything else you would like to discuss or if we can provide you with any further assistance, please feel free to contact us directly.Kind Regards,Monica GarciaAssistant Manager

5 out of 5
We had a great stay . The staff were super friendly and attentive. The food was what u would expect from a buffet . The kids loved it . To all the reviews about the beach not being swimmable There is a sea weed problem all over the river Maya . There is always people working to combat the seaweed and we enjoyed swimming and snorkeling on the beach . We visited other beaches in the area and the problem was much worse . The property is huge and lots of fun stuff for the kiddos to do . Super fun nightly entertainment for all the family . The property is well kept and is teaming with tropical wildlife and cute little furry animals that roam around . We will be back for sure .

Posted by , from BEAVERTON on Apr 22, 2023

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Comment from Hotel Management

Apr 23, 2023 by Assistant Manager

Dear Joseph Thank you for your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We really grateful to read that you had an amazing experience at the resort. Thank you for enjoyed entertainment program and facilities, we are going to send the information to the staff to let them know that they are doing a great job.It's a pleasure to see that you had a wonderful stay with us!We really hope see you again here with us to have another amazing vacation.Kind regards,Monica GarciaAssistant Manager

5 out of 5
Excellent service, lots of activities, huge territory. Didn't like - seaweed on the beach. There was not a lot of seaweed, but it was not being cleaned fast enough. Did not get to swim in the sea (and that's what we came for)

Posted by on Apr 10, 2023

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Comment from Hotel Management

Apr 11, 2023 by Assistant Manager

Dear Azizbek,Thank you for your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa.Regarding the seaweed problem, it is a natural phenomen around all the Riviera Maya and we do not have the total control of that but we are doing our best to try to keep clean our beach with a barrier inside the sea and staff that works hard every day to keep clean our seashoreWe really hope see you again here with us to have another amazing vacation.Kind regards,Monica GarciaAssistant Manager

5 out of 5
For the amount of people entering and leaving, the property and amenities were keep in outstanding state. Hotel staff from corner to corner were outstanding. We will surely return. Thank you all

Posted by , from Henderson on Apr 4, 2023

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Comment from Hotel Management

Apr 6, 2023 by Assistant Manager

Dear DOMINGOThank you for your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We really appreciate that you took your time to give us this review because is our way to now the importance that has for us our guests to be heard.For us, our principal mission is that all our guests have the most amazing experience.It's a pleasure to see that you had a wonderful stay with us!We really hope see you again here with us to have another amazing vacation.Kind regards,Monica GarciaAssistant Manager

5 out of 5
The people here are wonderful! I love this place! Staci y Gladis in The Coffee Shop is amazing! Leo our concierge went out of his way to make our stay perfect. There are so many things to do and the resort is beautiful! Dolphins, a spa, shows in the evening, pools, a lazy river, or just lay back and relax! I have honestly never seen so much food in my life! It was wonderful to be there and I cannot wait to go back!

Posted by on Mar 31, 2023

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Comment from Hotel Management

Mar 31, 2023 by Assistant Manager

Dear Kent Thank you for your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We have a commitment to give all our guests the best experience and the best service. We really grateful to read that you had an amazing experience at the resort. Thank you for enjoyed our food, beach and our facilities, we are going to send the information to the staff to let them know that they are doing a great job.We really hope see you again here with us to have another amazing vacation.Kind regards,Monica GarciaAssistant Manager

5 out of 5
Great Property. Felt cery safe. Beautiful views. Lots activities and exploring at no costs. Hotel is very nice, could use some repairing and painting however constant work being done by very nice staff.

Posted by on Mar 25, 2023

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Comment from Hotel Management

Mar 25, 2023 by Assistant Manager

Dear Ms. Lynn Thank you for your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We really appreciate that you took your time to give us this review because is our way to now the importance that has for us our guests to be heard.For us, our principal mission is that all our guests have the most amazing experience.Thank you for your suggestions, they have been sent to the corresponding departments to continue improving our services.We really hope see you again here with us to have another amazing vacation.Kind regards,Monica GarciaAssistant Manager

3 out of 5
the resort is ok. there is no long beach walk like others places.

Posted by , from olathe on Mar 12, 2023

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Comment from Hotel Management

Mar 12, 2023 by Assistant Manager

Dear ANDY ,Thank you for your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We have a commitment to give all our guests the best experience and the best service. I am very disappointed to learn that we did not meet your expectations regarding the beach I would like to mention that it is a natural area that we cannot modificate.I hope you can give us another chance to not only meet but exceed those expectations and welcome you back again very soon...Kind regards, Monica GarciaAssistant Manager

5 out of 5
We loved every moment of our stay at Grand Sirenis, the ease of check in, the staff was incredible, and the beauty of the resort was outstanding! Every staff member was friendly, hardworking and helpful. This was our first trip to Mexico, and we cannot wait to return to Grand Sirenis. We had no issues with the food, there was plenty of options and all was fresh and delicious. The servers at the restaurants and buffets were prompt and thorough, not to mention the pool and beach side servers. They never let your drink go empty! There were plenty of seats at the pools and beach, and a fun bonus was the abundant wildlife. All in all, a dream vacation!

Posted by on Mar 7, 2023

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Comment from Hotel Management

Mar 8, 2023 by Assistant Manager

Dear George D Scott Thank you for your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We really appreciate that you took your time to give us this review because is our way to now the importance that has for us our guests to be heard.For us, our principal mission is that all our guests have the most amazing experience.It's a pleasure to see that you had a wonderful stay with us!We really hope see you again here with us to have another amazing vacation.Kind regards,Monica GarciaAssistant Manager

About the Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

Location Zona Costera K256, Akumal, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours (limited menu)
  • In-room minibar (all beverages included)
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Rowing/canoeing
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances

Not included

  • Scuba-diving certification
  • Tennis lessons
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Premium food items
  • Surcharge for room service
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite nightclubs included
  • Rowing/canoeing included
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Premium food items not included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Scuba diving certification not included
  • Limited meals offered through room service
  • All available beverages included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Room service not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Tennis lessons not included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled liquor
  • Minibar (all beverages included)
  • Room service during certain hours
  • All non-motorized water sports included
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Snorkeling included

Property Features

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Grand Sirenis Riviera Maya Resort & Spa - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 11 bars/lounges, a beach bar, and a poolside bar. Public spaces have WiFi for a fee. This all-inclusive property also offers a complimentary children's club, a children's pool, and a spa tub. Self parking is free. This 4-star Akumal property is smoke free.

  • 934 guestrooms or units
  • 3 levels
  • 10 buildings
  • 10 dining venues
  • 11 bars or lounges
  • Built in 2006
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Lockers available
  • Bar on the beach
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 3
  • Children's pool
  • Lazy river
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Playground on site
  • Sofa bed

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive offers 934 accommodations, which are accessible via exterior corridors and feature private spa tubs and free minibar items. Rooms open to balconies. Accommodations have separate sitting areas and are furnished with double sofa beds. Smart televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and hydromassage showerheads. Bathrooms are also outfitted with slippers, designer toiletries, and hair dryers. This Akumal property provides wireless Internet access for a surcharge. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private hot tub
  • Private balcony
  • Sitting area
  • Jetted tub
  • Pull-out sofa bed
  • Stocked minibar (free)
  • In-room dining (limited hours)
  • Private outdoor space
  • Smart television
  • Cable channels
  • Coffee maker
  • Separate shower and tub
  • Hydromassage showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.

Akumal and Tulum - Overlooking the ocean, this restaurant serves breakfast, lunch, and dinner. A children's menu is available.

Ikebana - This restaurant specializes in Japanese cuisine. Reservations are required. Open daily.

Relais Gourmand - This restaurant specializes in French cuisine. Reservations are required. Open daily.

El Patio - This restaurant specializes in Mexican cuisine. Reservations are required. Open daily.

Siam - This restaurant specializes in Thai cuisine. Reservations are required. Open daily.

Room service (during limited hours) is available.

Nearby Activities

A private beach and complimentary bicycles are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a lazy river, a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Ecotours on site
  • Free bicycles on site
  • Golfing nearby
  • Hiking/biking trails on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Motor boating on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Beach yoga on site
  • Rowing or canoeing on site
  • Basketball on site

Spa Services

The onsite spa has 17 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs, and detox wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 17
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Detoxification wrap

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions and key retrieval information. Front desk staff will greet guests on arrival.

Unlimited a la carte themed dining is available by reservation only, and is subject to availability. Reservations can be made upon arrival. This property enforces a dress code in the themed dining venues.

To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

  • Property is cleaned with disinfectant
  • Service animals are allowed
  • Staff wears personal protective equipment
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 1.80 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0 per hour (rates may vary)
  • Fee for wireless Internet in public areas: USD 0 per hour (rates may vary)
  • Late check-out fee: USD 15 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Grand Sirenis Riviera Maya
  • Grand Riviera Maya Sirenis
  • Grand Sirenis All Inclusive
  • Grand Sirenis Riviera
  • Grand Sirenis Riviera Maya Resort All Inclusive Akumal
  • Grand Sirenis Riviera Maya Akumal
  • Grand Sirenis Riviera Maya Resort All Inclusive
  • Grand Sirenis Riviera Maya All Inclusive Akumal
  • Grand Sirenis Riviera Maya All Inclusive Solidaridad
  • Grand Sirenis Riviera Maya Solidaridad
  • Grand Sirenis Riviera Maya All Inclusive Kantenah
  • Sirenis Riviera Maya Inclusiv
  • Grand Sirenis Riviera Maya Resort Spa All Inclusive
  • Grand Sirenis Riviera Maya Resort & Spa - All Inclusive Akumal

You should know

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Travelife
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.