"The resort was great! Lots of activities, it was beautiful and the staff was professional and hospitable. The only downside to this resort was the foo ... " More
On the beach
You'll find Hekab Be Biblioteca and Akumal Ecological Center within 3 miles (5 km) of this property. Xpu-ha Beach and Tajma Ha Cenote are also within 6 miles (10 km).
All-inclusive
This all-inclusive property features a private beach, a full-service spa, and 10 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Bring the family and enjoy the lazy river, free kid's club, and children's pool.
Jun 2, 2023 by Assistant Manager
Dear ralphFirst of all, we are so grateful that you took your time to give us a positive score. We are very thankful to you that you decided to choose our Resort.For us, our principal mission is that all our guests have the most amazing experience.We really hope to see you again here with us to have another amazing vacation.Kind regards, Monica GarciaAssistant Manager
May 29, 2023 by Assistant Manager
Dear Renae,Thank you sincerely for taking the time to share your review of your stay at the Grand Sirenis Riviera Maya Resort & Spa. We are glad to hear that you enjoyed the plethora of activities, the beauty of the resort, and the professionalism and hospitality of our staff. However, we regret that the food did not meet your expectations. At Grand Sirenis, we work with top-notch suppliers and have a highly skilled culinary team. Nevertheless, we have taken note of your comments and will share them with our Executive Chef for analysis and to improve the quality of our buffets.We value your feedback as it helps us identify areas where we can improve and provide an even better experience for our guests. Our aim is to ensure that every aspect of your stay is exceptional, including the dining experience, so we will work diligently to address this matter and exceed your expectations on future visits.We hope to have the opportunity to welcome you back in the future and demonstrate the positive changes we have implemented in our culinary offerings.Kind regards,Monica GarciaAssistant Manager
May 20, 2023 by Grand Sirenis Riviera Maya Resort & Spa
Dear Peyton,Thank you for taking the time to share your experience of your stay at Grand Sirenis Riviera Maya Resort & Spa with the Expedia community. We apologize for the inconveniences you encountered during your visit. Your feedback regarding the delays in the check-in process, room cleanliness, and other issues has been duly noted. We are committed to providing quality service and a pleasant environment for all our guests.We value your comments as they help us identify areas for improvement and take necessary actions. We regret that your overall experience did not meet your expectations and apologize for any disappointment you may have experienced during your stay.If there is anything else you would like to discuss or if we can provide you with any further assistance, please feel free to contact us directly.Kind Regards,Monica GarciaAssistant Manager
Apr 23, 2023 by Assistant Manager
Dear Joseph Thank you for your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We really grateful to read that you had an amazing experience at the resort. Thank you for enjoyed entertainment program and facilities, we are going to send the information to the staff to let them know that they are doing a great job.It's a pleasure to see that you had a wonderful stay with us!We really hope see you again here with us to have another amazing vacation.Kind regards,Monica GarciaAssistant Manager
Apr 11, 2023 by Assistant Manager
Dear Azizbek,Thank you for your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa.Regarding the seaweed problem, it is a natural phenomen around all the Riviera Maya and we do not have the total control of that but we are doing our best to try to keep clean our beach with a barrier inside the sea and staff that works hard every day to keep clean our seashoreWe really hope see you again here with us to have another amazing vacation.Kind regards,Monica GarciaAssistant Manager
Apr 6, 2023 by Assistant Manager
Dear DOMINGOThank you for your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We really appreciate that you took your time to give us this review because is our way to now the importance that has for us our guests to be heard.For us, our principal mission is that all our guests have the most amazing experience.It's a pleasure to see that you had a wonderful stay with us!We really hope see you again here with us to have another amazing vacation.Kind regards,Monica GarciaAssistant Manager
Mar 31, 2023 by Assistant Manager
Dear Kent Thank you for your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We have a commitment to give all our guests the best experience and the best service. We really grateful to read that you had an amazing experience at the resort. Thank you for enjoyed our food, beach and our facilities, we are going to send the information to the staff to let them know that they are doing a great job.We really hope see you again here with us to have another amazing vacation.Kind regards,Monica GarciaAssistant Manager
Mar 25, 2023 by Assistant Manager
Dear Ms. Lynn Thank you for your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We really appreciate that you took your time to give us this review because is our way to now the importance that has for us our guests to be heard.For us, our principal mission is that all our guests have the most amazing experience.Thank you for your suggestions, they have been sent to the corresponding departments to continue improving our services.We really hope see you again here with us to have another amazing vacation.Kind regards,Monica GarciaAssistant Manager
Mar 12, 2023 by Assistant Manager
Dear ANDY ,Thank you for your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We have a commitment to give all our guests the best experience and the best service. I am very disappointed to learn that we did not meet your expectations regarding the beach I would like to mention that it is a natural area that we cannot modificate.I hope you can give us another chance to not only meet but exceed those expectations and welcome you back again very soon...Kind regards, Monica GarciaAssistant Manager
Mar 8, 2023 by Assistant Manager
Dear George D Scott Thank you for your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We really appreciate that you took your time to give us this review because is our way to now the importance that has for us our guests to be heard.For us, our principal mission is that all our guests have the most amazing experience.It's a pleasure to see that you had a wonderful stay with us!We really hope see you again here with us to have another amazing vacation.Kind regards,Monica GarciaAssistant Manager
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Water activities
Entertainment
Not included
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Grand Sirenis Riviera Maya Resort & Spa - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 11 bars/lounges, a beach bar, and a poolside bar. Public spaces have WiFi for a fee. This all-inclusive property also offers a complimentary children's club, a children's pool, and a spa tub. Self parking is free. This 4-star Akumal property is smoke free.
Available in all rooms: WiFi (surcharge)
Available in some public areas: WiFi (surcharge)
Free self parking
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive offers 934 accommodations, which are accessible via exterior corridors and feature private spa tubs and free minibar items. Rooms open to balconies. Accommodations have separate sitting areas and are furnished with double sofa beds. Smart televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and hydromassage showerheads. Bathrooms are also outfitted with slippers, designer toiletries, and hair dryers. This Akumal property provides wireless Internet access for a surcharge. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.
Akumal and Tulum - Overlooking the ocean, this restaurant serves breakfast, lunch, and dinner. A children's menu is available.
Ikebana - This restaurant specializes in Japanese cuisine. Reservations are required. Open daily.
Relais Gourmand - This restaurant specializes in French cuisine. Reservations are required. Open daily.
El Patio - This restaurant specializes in Mexican cuisine. Reservations are required. Open daily.
Siam - This restaurant specializes in Thai cuisine. Reservations are required. Open daily.
Room service (during limited hours) is available.
A private beach and complimentary bicycles are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a lazy river, a spa tub, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has 17 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs, and detox wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.
The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions and key retrieval information. Front desk staff will greet guests on arrival.
Unlimited a la carte themed dining is available by reservation only, and is subject to availability. Reservations can be made upon arrival. This property enforces a dress code in the themed dining venues.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
