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Secrets Moxché Playa del Carmen - Adults Only - All Inclusive

5.0 star property
5-star beachfront property near Gran Coyote Golf

Choose dates to view prices

Photo gallery for Secrets Moxché Playa del Carmen - Adults Only - All Inclusive

Exterior
Property video
Preferred Club Master Suite King Ocean Front | 1 bedroom, premium bedding, minibar, in-room safe
Buffet
7 outdoor pools, open 8:00 AM to 6:00 PM, cabanas (surcharge)

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Bar

Explore the area

View in a map
Carr Tulum playa del carmen km 294, Corasol, Playa del Carmen, QROO, 77710
  • Place, Gran Coyote Golf
    ‪5 min drive‬
  • Place, Mamitas Beach
    ‪14 min drive‬
  • Place, Quinta Avenida
    ‪14 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪62 min drive‬

Room options

View all photos for Suite Junior with Garden View

1 bedroom, premium bedding, minibar, in-room safe

Suite Junior with Garden View

  • 667 sq ft
  • Sleeps 2

View all photos for Suite Junior with Garden View

1 bedroom, premium bedding, minibar, in-room safe

Suite Junior with Garden View

  • 667 sq ft
  • Sleeps 3

View all photos for Suite Junior with Ocean View

1 bedroom, premium bedding, minibar, in-room safe

Suite Junior with Ocean View

  • 667 sq ft
  • Sleeps 2

View all photos for Suite Luxury with Ocean View

1 bedroom, premium bedding, minibar, in-room safe

Suite Luxury with Ocean View

  • 667 sq ft
  • Sleeps 2

View all photos for Suite Luxury

1 bedroom, premium bedding, minibar, in-room safe

Suite Luxury

  • 667 sq ft
  • Sleeps 2

View all photos for Suite Junior with Ocean View

1 bedroom, premium bedding, minibar, in-room safe

Suite Junior with Ocean View

  • 667 sq ft
  • Sleeps 2

View all photos for Suite Luxury with Ocean View

1 bedroom, premium bedding, minibar, in-room safe

Suite Luxury with Ocean View

  • 667 sq ft
  • Sleeps 2

View all photos for Junior Suite Double Ocean View

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite Double Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • 668 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite Double Tropical View

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite Double Tropical View

9.6 out of 10
Exceptional
(8 reviews)
  • 668 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite King Ocean View

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite King Ocean View

8.6 out of 10
Excellent
(11 reviews)
  • 668 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite King Tropical View

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite King Tropical View

9.4 out of 10
Exceptional
(22 reviews)
  • 668 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Double Ocean View

Preferred Club Junior Suite Double Ocean View | 1 bedroom, premium bedding, minibar, in-room safe

Preferred Club Junior Suite Double Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 668 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Preferred Club Junior Suite King Ocean View

1 bedroom, premium bedding, minibar, in-room safe

Preferred Club Junior Suite King Ocean View

8.8 out of 10
Excellent
(23 reviews)
  • 668 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite King Ocean Front

Preferred Club Junior Suite King Ocean Front | 1 bedroom, premium bedding, minibar, in-room safe

Preferred Club Junior Suite King Ocean Front

8.0 out of 10
Very good
(1 review)
  • 668 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Superior Junior Suite King Ocean View

1 bedroom, premium bedding, minibar, in-room safe

Preferred Club Superior Junior Suite King Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • 952 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Paramount Suites Ocean View King

Preferred Club Paramount Suites Ocean View King | View from room

Preferred Club Paramount Suites Ocean View King

  • 1926 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swim Out King Tropical View

1 bedroom, premium bedding, minibar, in-room safe

Preferred Club Junior Suite Swim Out King Tropical View

9.8 out of 10
Exceptional
(11 reviews)
  • 823 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite King Ocean Front

Preferred Club Master Suite King Ocean Front | 1 bedroom, premium bedding, minibar, in-room safe

Preferred Club Master Suite King Ocean Front

10.0 out of 10
Exceptional
(1 review)
  • 1560 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for The Stellar Presidential Penthouse

The Stellar Presidential Penthouse | 1 bedroom, premium bedding, minibar, in-room safe

The Stellar Presidential Penthouse

  • 4736 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 2 Queen Beds

View all photos for Junior Suite, 2 Double Beds

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 2 Double Beds

10.0 out of 10
Exceptional
(5 reviews)
  • 668 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(12 reviews)
  • 668 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Playa del Carmen

Beachfront retreat .Your stay at this Corasol property places you within 3 miles (5 km) of Mamitas Beach and Gran Coyote Golf. Also, Quinta Avenida is within 3 miles (5 km) and El Camaleón Mayakoba Golf Course is within 6 miles (10 km).

What's nearby

  • Gran Coyote Golf - 5 min drive - 1.1 miles
  • El Camaleón Mayakoba Golf Course - 8 min drive - 3.3 miles
  • Mamitas Beach - 14 min drive - 2.7 miles
  • Quinta Avenida - 14 min drive - 4.6 miles
  • Playa del Carmen Maritime Terminal - 17 min drive - 5.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪La Laguna - ‬13 min walk
  • ‪The Royal Market - ‬11 min walk
  • ‪Marley Coffee - ‬20 min walk
  • ‪La Toscana - ‬12 min walk
  • ‪Bar L'Elefant - ‬11 min walk

About this property

Secrets Moxché Playa del Carmen - Adults Only - All Inclusive

5-star beachfront property near Gran Coyote Golf
Some rates at Secrets Moxché Playa del Carmen - Adults Only - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Secrets Moxché Playa del Carmen - Adults Only - All Inclusive you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 7 bars/lounges. Public spaces have free WiFi. This luxury property also offers outdoor tennis courts, a steam room, and a fitness center. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

  • 485 guestrooms or units
  • 8 levels
  • 2 buildings
  • 10 dining venues
  • 2 swim-up bars
  • 7 bars or lounges
  • 11950 sq ft of conference space
  • 1110 sq m of conference space
  • Built in 2021
  • Nightclub
  • Karaoke
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
Secrets Moxché Playa del Carmen - Adults Only - All Inclusive offers 485 air-conditioned accommodations with tablet computers and minibars. Accommodations offer separate sitting areas. Beds feature premium bedding. This Playa del Carmen property provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices).

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Impression Moxché by Secrets – Adults Only – All Inclusive
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • 10 restaurants
  • 2 swim-up bars
  • 7 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pickleball courts
  • 7 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Bicycle storage
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Golf carts
  • Golf driving range
  • Gym
  • Karaoke
  • Nightclub
  • Outdoor tennis court
  • Shopping mall
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water sports equipment
  • Wine tasting room
  • Winery release events

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • Tablet computer

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per pet, per night, plus a deposit of USD 65 per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 10 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls and an off-leash area are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 65 per night
  • Pet fee: USD 65 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses a grey water recycling system and eco-friendly cleaning products.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Secrets Moxché Playa del Carmen
Secrets Moxché Playa del Carmen Adults Only
Secrets Moxché Playa del Carmen Adults Only All Inclusive

Frequently asked questions

How close is Secrets Moxché Playa del Carmen - Adults Only - All Inclusive to the airport?

Secrets Moxché Playa del Carmen - Adults Only - All Inclusive is 26.2 mi (264-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Secrets Moxché Playa del Carmen - Adults Only - All Inclusive?

As of Nov 10, 2025, prices found for a 1-night stay for 2 adults at Secrets Moxché Playa del Carmen - Adults Only - All Inclusive on Dec 8, 2025 start from $578.78, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Secrets Moxché Playa del Carmen - Adults Only - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Secrets Moxché Playa del Carmen - Adults Only - All Inclusive.

How close is Secrets Moxché Playa del Carmen - Adults Only - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Secrets Moxché Playa del Carmen - Adults Only - All Inclusive offer free breakfast?

Secrets Moxché Playa del Carmen - Adults Only - All Inclusive does not offer free breakfast.

Is there a casino at Secrets Moxché Playa del Carmen - Adults Only - All Inclusive?

No, there is no casino at this property, but Riviera Gran Casino (13-min drive) is nearby.

What time is check-in at Secrets Moxché Playa del Carmen - Adults Only - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Secrets Moxché Playa del Carmen - Adults Only - All Inclusive?

This property offers free self parking and valet parking.

Does Secrets Moxché Playa del Carmen - Adults Only - All Inclusive have a pool?

Secrets Moxché Playa del Carmen - Adults Only - All Inclusive features 7 outdoor pools. Guests can enjoy pool access from 8:00 AM to 6:00 PM.

Does Secrets Moxché Playa del Carmen - Adults Only - All Inclusive have a restaurant?

There are 10 onsite restaurants, offering options like international cuisine, pool views, and al fresco dining.

Does Secrets Moxché Playa del Carmen - Adults Only - All Inclusive have a spa?

This property has a spa, which features Swedish massages, mani/pedis, and facials.

How close is Secrets Moxché Playa del Carmen - Adults Only - All Inclusive to downtown Playa del Carmen?

Secrets Moxché Playa del Carmen - Adults Only - All Inclusive is 2.9 mi away from Playa del Carmen.

Secrets Moxché Playa del Carmen - Adults Only - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 697 out of 930 reviews
Rating 8 - Good. 133 out of 930 reviews
Rating 6 - Okay. 60 out of 930 reviews
Rating 4 - Poor. 18 out of 930 reviews
Rating 2 - Terrible. 22 out of 930 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lauren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Shawna Michelle Van

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was everything I hoped it would be and more. The resort is absolutely stunning! There are so many pools and they were all incredible. Tons of restaurants and food options and everything we ate was amazing! The staff members are all so wonderful and helpful, they really try to know you and remember your orders and preferences. We never went without because everyone is so attentive and quick to be helpful. I literally can’t say enough good things - we will definitely be back!
Stayed 6 nights in Aug 2025

10/10 Excellent

CARLOS

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service and atention.
Stayed 3 nights in Aug 2025

10/10 Excellent

Brittany

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the food options and also that there were activities during the day and an entertainment crew! Also awesome nightlife! The Gypsy club was a blast and the resort did an awesome job at making it exciting!
Stayed 3 nights in Aug 2025

10/10 Excellent

Maxim

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 7 nights in Aug 2025

10/10 Excellent

Nicholas

Stayed 5 nights in Jul 2025

10/10 Excellent

GRANT ELIAS

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite resort in Cancun.
Stayed 4 nights in Jul 2025

8/10 Good

PAULA

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent facility and amenities. July was crowded so limited options on reszaurants and food. Rates lower thru Hyatt- Expedia would allow us to switch. Beach was horrible with seaweed - tractors on beach everyday. Small beach and unusable but the 6-7 pools were amazing and rocking everyday or you could enjoy relaxing quiet pools. Great concierge - Beatti was the best!!
Stayed 4 nights in Jul 2025

4/10 Poor

Joel

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We got sick from the food on the first day. Recovery from bacterial infection took 3 weeks. Service is not good in restaurants. Wait time to eat dinner is ridiculous - should have the buffet available for dinner. Property is beautiful, and bed and room is very comfortable. Not thrilled about grounds staff moving our personal items from lounge chairs when we went to eat a meal.
Stayed 8 nights in Jun 2025

10/10 Excellent

Morgan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for our honeymoon. Food was absolutely amazing, everything we ate was 5 star! Beach is lack luster but the pools definitely make up for it! So many different spots to soak up the sun! Definitely recommend this hotel!
Stayed 3 nights in Jul 2025

10/10 Excellent

Keirsten

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went here on our honeymoon and it was soooo amazing! The staff was lovely and very kind. The food options were SO good. The hotel was a 10/10 for us, definitely want to go back! The only think we would like to see in the future would be being able to make reservations for the restaurants.
Stayed 5 nights in Jul 2025

10/10 Excellent

Cristina

Stayed 3 nights in Jul 2025

8/10 Good

Marco

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The only thing we did not like was the property only has 1 elevator per section and it runs very slow. Long wait time on several occasions.
Stayed 4 nights in Jul 2025

10/10 Excellent

Sohaib Al

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be back definitely, thank you for making this stay so special
Stayed 6 nights in Jul 2025

10/10 Excellent

Dallan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Like
Stayed 3 nights in Jul 2025

8/10 Good

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More traditional Yucatán dishes would be good to have at the restaurant.
Stayed 3 nights in Jul 2025

10/10 Excellent

Rylee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

JESSICA MARIE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best AI we’ve ever been to. We really enjoyed the pools, food, and all the staff members were very friendly -especially in the Sports Bar.
Stayed 6 nights in Jun 2025

6/10 Okay

WANESA

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I normally stay with secrets hotel every year but different locations. We love secrets !!! For this location I was disappointed with the service. Compare to other locations Our whole group agree with the service need to be improve because most of the staff don’t following at the restaurant not paying attention at the Bar when we wanna order drinks. ignoring us which will have patients and We all tip!! But there are staff that are really nice Shout out to Cristina and Alberto at the preferred Bar they both are Amazing !! Daniel at Amber BBQ he was so attentive !! All the Bartenders at the Gypsy club was very nice The activities guider was all so very fun The hotel properties is really really nice clean and relax. I love the rooms and the pool around the properties
Stayed 3 nights in Jul 2025

10/10 Excellent

Chaz

Liked: Cleanliness, staff & service, property conditions & facilities
Great service. Great fun.
Stayed 4 nights in Jul 2025

10/10 Excellent

Katrina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Jul 2025

10/10 Excellent

Sean Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Jeong, Jacksonville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 2 nights in Jul 2025

10/10 Excellent

Marcia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estuve recientemente en este hotel y, en general, la experiencia fue excelente. El lugar es 10 de 10: absolutamente todo es nuevo, moderno y bellísimo. Las instalaciones están impecables, con muchas piscinas increíbles, modernas y súper lindas que realmente hacen que uno se sienta en el paraíso. 🌴💦 La playa, lamentablemente, no está en buen estado. Está llena de sargazo y realmente nadie se mete al agua. Pero las piscinas son tan buenas que compensan completamente eso. Ahora, lo negativo —y es importante decirlo para que puedan mejorar—: • El servicio de room service es lentísimo. Se demoran bastante en llevar lo que uno pide a la habitación. • La comida es 0 de 10 para mí. No sé si es porque soy latina y tengo otro tipo de paladar, pero encontré la comida muy desabrida, sin sabor. Todo se ve bonito, perfecto para las fotos, pero al probarlo, no tiene sazón, no tiene vida. Probé varias cosas y ninguna me gustó realmente. A pesar de esos puntos, si mejoraran la comida y el tiempo de respuesta del room service, definitivamente volvería. El lugar tiene mucho potencial y visualmente es espectacular. 💫
Stayed 3 nights in Jul 2025

6/10 Okay

Ashley Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2025