2/10 Terrible
Sandra
Traveled with family and small children, Traveled with family
Oct 8, 2025
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Would I recommend this resort? NOOOOOO
Please take my comments to heart from someone who has traveled to 30+ countries and stayed at different resorts.
My wife and I traveled with our 2 young children ( under 5) end of September.
This was our first time taking our children from a family trip. Our trip was a pure DISAPPOINTMENT. The Resort management is either NON-EXISTENT OR DON'T CARE about improving their service. I would give credit to customer service. They try so hard, but evidently, if Management is OFF, Customer service is limited.
FYI. I am attaching most of the photos to show you what I meant
1. Our patio door was broke from day1. It was not closing right. We made a complaint and it was not still fixed until day 5 when we left. This is a serious safety issue. You can imagine how many What ifs could happen with unlocked room where we left our valuables everyday
2. The NEST ( buffet restaurant) served spoiled food. I complained to the manager on duty that morning and the Chef. I was told, it would be addressed by the higher administration. Again, no action was taken until I left the resort on day 5.
3. My son has allergies which we specifically mentioned each time we entered the restaurant. Here we are in the evening, eating at the Thai restaurant, we order FRIES, plain French fries. The fries were delivered with 2 pieces of TOFU. What if my son had allergies to TOFU?
Same night, I ordered CHICKEN WINGS and instead I got PORK😡😡
NOTE: Read more on Google
Sandra
Stayed 5 nights in Sep 2025
