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Within 6 miles (10 km) of this property, you'll find Xpu-ha Beach and Akumal Beach. Cenote Cristalino and Half Moon Bay are also within 6 miles (10 km).
This all-inclusive property features a private beach, a full-service spa, and a nightclub. Relax with sun loungers and beach umbrellas, and enjoy a drink at one of the 3 beachside bars. There's fun for all ages with a free kid's club and mini golf, and in-room childcare is an added bonus.
Free WiFi, iPod docks
The 264 guestrooms feature free WiFi, plasma TVs with cable channels, and thoughtful touches like bathrobes and slippers. Other amenities include furnished balconies, iPod docks, and room service.
Grand Palladium White Sand Resort & Spa All Inclusive ratings based on 15 Verified Reviews
Guest reviews for Grand Palladium White Sand Resort & Spa All Inclusive
Apr 17, 2017 by Rosa Rivero/Hospitality Manager
Dear guest, Thank you for trusting us to spend your holidays during your visits to the beautiful Riviera Maya, we could fulfill your expectations this time. We appreciate your kind feedback and we are delighted to know that you noticed the 2 restaurants we renovated as we always look on ways to improve our services and we love it when this is recognized. Thanks again for your time and for the affection expressed in your thanks to our staff, we hope to continue sharing many special moments with you. Warmest regards,
Not worth the money
Jan 2, 2016 by Assistant Manager
I am really sorry to comprehend that your stay in the resort was a disappointed experience. About the issues that you said in your trip report, I would like to mention that it is important for us as a hotel to know how and where we fall short and what we need to do to better meet our guests’ expectations. We are working every day in order to improve our services and we really appreciate all comments that help us to be a better hotel. While the staff at Palladium does their best to make sure that our guests have a great experience while with us, at times our efforts are not successful. I hope you could give us another opportunity and come back to let us show you the Palladium hospitality. If there is anything else that we can do for you, please do not hesitate to contact us. Best regards, David Calvo
Beautiful hotel that has everything
Jan 16, 2017 by Rosa Rivero/ Hospitality Manager
Dear Eric, Thank you for your wonderful review, nothing makes us happier than being able to provide our customers with such unforgettable memories of their vacations. It will be our pleasure to welcome you again in beautiful Riviera Maya!
Awful in every single category!
Plenty available to do. BIG
I loved this hotel
Great but slippery flooring
Choose Grand Palladium White Sands!!!
Remote,plenty of oceanfront,good value. 60 miles south of Cancun.
About the Grand Palladium White Sand Resort & Spa All InclusiveLocation Carr Federal Chetumal - Puerto Juarez, Kantenah, QROO 77710
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
- Buffet and à la carte meals, snacks, and beverages included
- In-room minibar (all beverages included)
- Dining availability limited at one or more venues
Activities and facilities/equipment
All non-motorized water sports are included.
- Fitness facilities
- Miniature golf
- Water fitness
- Supervised activities for children between 2 and 16 years old
- Onsite entertainment and activities
- Access to onsite clubs
- Golf green fees
- Use of golf equipment
- Motorized water sports
- Scuba-diving certification
- Scuba-diving excursions
- Scuba-diving lessons
- Snorkeling excursions
- Snorkeling gear
- Tennis lessons
- Airport transfers
- Laundry/dry cleaning services
- Spa/beauty facilities and services
- Activities and services offered by independent operators
- Offsite tours
- Transportation to offsite activities
- Kayaking included
- Access to onsite clubs included
- Sailing included
- Windsurfing included
- Taxes included
- Buffet and à la carte dining
- Airport transfers not included
- Fitness facilities included
- Tennis included
- Water fitness classes/lessons included
- Volleyball included
- Laundry/dry cleaning services not included
- Soccer (football) included
- Scuba diving excursions not included
- Snorkeling excursions not included
- Scuba diving certification not included
- Motorized water sports not included
- All available beverages included
- Golf green fees not included
- Use of golf equipment not included
- Spa/beauty facilities and services not included
- Activities/services from independent operators not included
- Miniature golf included
- Transportation to offsite activities not included
- Offsite tours not included
- Scuba diving lessons not included
- Snorkeling gear not included
- Aerobics classes/lessons included
- Tennis lessons not included
- Onsite entertainment and activities included
- Gratuities included
- Food and beverage restrictions apply
- One or more venues limit dining availability
- Minibar (all beverages included)
- All non-motorized water sports included
- Snorkeling included
Grand Palladium White Sand Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Grand Palladium White Sand Resort & Spa All Inclusive you can cool off in one of the 9 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served. There are 14 restaurants on site. You can enjoy a drink at one of the bars, which include 3 beach bars, 2 swim-up bars, and 20 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking is free. Smoking is allowed in designated areas at this 4-star Kantenah property.
- 264 guestrooms or units
- 3 levels
- 8 buildings
- 14 dining venues
- 3 bars on the beach
- 2 swim-up bars
- 20 bars or lounges
- 16415 sq ft of conference space
- 1525 sq m of conference space
- Built in 2005
- Buffet breakfast (free)
- Bar by the pool
- Kid's club (free)
- Supervised kid's activities (free)
- Childcare (free)
- Terrace on the roof
- Beach lounge chairs
- Towels for the beach
- Umbrellas for the beach
- Umbrellas for the pool
- Business facilities
- Conference space
- Dry cleaning
- Self-service laundry
- Front desk (24 hours)
- Express check-in
- Express check-out
- Staff is multilingual
- Storage area for luggage
- Front-desk safe
- Tour and ticket information
- Wedding services available
- Game room or arcade
- Pool or billiards table
- BBQ grill(s)
- Gift shop
- Beauty salon
- Newspapers in lobby (free)
- Onsite shopping
- Smoking in designated areas
Family Friendly Amenities
- On private beach
- Number of outdoor pools - 9
- Children's pool
- Supervised childcare/activities (free)
- Free WiFi
- Outdoor tennis courts - 6
- Children's club (free)
- Laundry facilities
- Babysitting or childcare (free)
- In-room childcare (surcharge)
- Arcade/game room
- Playground on site
- Miniature golf on site
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free RV, bus, truck parking
- Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (86.3 km / 53.6 mi)
- Property shuttles: Area shuttle
- Parking: Free self parking and RV/bus/truck parking
Grand Palladium White Sand Resort & Spa All Inclusive offers 264 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Rooms open to furnished balconies. 25-inch plasma televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. This Kantenah property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
- Private balcony (furnished)
- IPod dock
- In-room dining (limited hours)
- Plasma television
- Cable channels
- Coffee maker
- Shower and tub combination
- Housekeeping (daily)
- Childcare in room (surcharge)
- Hair dryer
- Laptop safe
- Toiletries (free)
- Iron and ironing board
- Blackout drapes
- Climate control (air conditioning)
- Ceiling fan
- Ensuite bathroom
- Connecting rooms available
Food & Drink
Guests are served free buffet breakfast.
Bahia E Brasa - This theme restaurant specializes in Brazilian cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Ribs More - This theme restaurant specializes in Tex-Mex cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Portofino - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Lola - This theme restaurant specializes in Spanish cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Punta Emilia - Onsite theme restaurant. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.
A private beach and outdoor tennis courts are featured at the property. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Miniature golf on site
- Golfing nearby
- Surfing/boogie boarding on site
- Snorkeling nearby
- Volleyball on site
- Beach volleyball on site
- Windsurfing on site
- Playground on site
- Bicycle rentals nearby
- Ecotours nearby
- Segway rental/tour on site
- Boat tours nearby
- Fitness classes on site
- Basketball on site
- Scuba diving on site
- Hiking/biking trails nearby
- Sailing nearby
Zentropia has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a steam room.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
- Number of treatment rooms 16
- Outdoor treatment areas
- Couples treatment rooms
- Massages on beach
- Manicures and pedicures
- Body wraps
- Body treatments
- Body scrubs
- Facial treatments
- Aromatherapy treatments
- Hydrotherapy treatments
- Steam room in spa
- Minimum age to access spa is 18
- Minimum check-in age is 18
- Check-out by noon
Children and extra beds
- Children are welcome.
- Kids stay free! One child 2 years old or younger stays free when using existing bedding.
- Rollaway/extra beds are not available.
- Cribs (infant beds) are not available.
- No pets allowed
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
- No rollaway/extra beds available
- One child stays free
- No cribs (infant beds) available
- No elevators
- 24-hour check-in
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Early check-in is available for a fee (subject to availability)
- Facilities fee: USD 50 per person, per day and includes use of:
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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You should know
- Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
- One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
- Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.