For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"I liked the friendliness of staff
I did not like that I did not have hot water in my shower the first day
I did not like the buffet food a few times
...
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More
Within 6 miles (10 km) of this property, you'll find Xpu-ha Beach and Akumal Beach. Cenote Cristalino and Half Moon Bay are also within 6 miles (10 km).
All-inclusive
This all-inclusive property features a private beach, a full-service spa, and a nightclub. Relax with sun loungers and beach umbrellas, and enjoy a drink at one of the 3 beachside bars. There's fun for all ages with a free kid's club and mini golf, and barbecue grills are available on site.
Indoor spa tubs, free WiFi
Boasting indoor private spa tubs and jetted bathtubs, the 264 guestrooms offer flat-screen TVs with cable channels, along with free WiFi. Other amenities include furnished balconies, iPod docks, and sofa beds.
Grand Palladium White Sand Resort & Spa All Inclusive ratings based on 17 Verified Reviews
Review Summary
4.2
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Grand Palladium White Sand Resort & Spa All Inclusive
Everyone (4)Couples (1)
3 out of 5
I liked the friendliness of staff
I did not like that I did not have hot water in my shower the first day
I did not like the buffet food a few times it had a metallic after taste
I did not like that the trolleys did not come as frequent as stated
I did not like the juices and majority of beverages because they tasted like diet/ made with splenda and unpleasant
Posted by a verified traveler on May 3, 2021
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Comment from Hotel Management
May 6, 2021
by Kenia Rodriguez Hospitality Manager
Dear Guest
Thank you very much for sharing your vacation experience at Grand Palladium White Sand Resort & Spa.
We are grateful to mention some aspects of improvement for our restaurants, without doubt they will be considered for our growth.
Even knowing that your experience did not achievement to impress you, we are grateful to you for share your evaluation, now we have the opportunity to know our areas of improvement.
We want to have a second chance to delight you as you deserve and to regain your trust.
Best Regards
5 out of 5
It was really gorgeous! The food was good and lots to do!
Posted by a verified traveler on Dec 8, 2019
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Comment from Hotel Management
Dec 9, 2019
by Lizeth Arratia/ Hospitality Manager
Dear guest,
Thank you for sharing your review about your stay at Grand Palladium White Sand Resort & Spa.
It is great to know you enjoyed the facilities and the food.
We hope to welcome you back in the future.
Kind regards,
Lizeth Arratia
Hospitality Manager
4 out of 5
Pros:Pools are great and choice of restaurants is good. They have changed two of them. Shows each night are good. Staff work hard to make your stay great
6th stay at this resort.we always enjoy our visit. This time our stay was just as expected.
Posted by a verified traveler on Apr 14, 2017
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Comment from Hotel Management
Apr 17, 2017
by Rosa Rivero/Hospitality Manager
Dear guest,
Thank you for trusting us to spend your holidays during your visits to the beautiful Riviera Maya, we could fulfill your expectations this time.
We appreciate your kind feedback and we are delighted to know that you noticed the 2 restaurants we renovated as we always look on ways to improve our services and we love it when this is recognized.
Thanks again for your time and for the affection expressed in your thanks to our staff, we hope to continue sharing many special moments with you.
Warmest regards,
3 out of 5
Not worth the money
Pros:The hotel rooms were a nice size
Cons:Internet , food at restaurants , hot food at buffets , tv programming , check in had long line took awhile shouldn't happen
Location:Ok
A few things they could do better, Internet terrible then they want to charge you $15.00 a day for faster internet outrageous ! Food mediocre at best , two days we had to ask for face cloths , tv should have more American channels in English some of the wooden walkways were in disrepair , very dangerous when railings on walkway bridge rotten , a lot of walking to and from restaurants food cold a lot of times, money better spent on a cruise !
Posted by a verified traveler on Dec 20, 2015
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Comment from Hotel Management
Jan 2, 2016
by Assistant Manager
I am really sorry to comprehend that your stay in the resort was a disappointed experience. About the issues that you said in your trip report, I would like to mention that it is important for us as a hotel to know how and where we fall short and what we need to do to better meet our guests’ expectations.
We are working every day in order to improve our services and we really appreciate all comments that help us to be a better hotel. While the staff at Palladium does their best to make sure that our guests have a great experience while with us, at times our efforts are not successful.
I hope you could give us another opportunity and come back to let us show you the Palladium hospitality. If there is anything else that we can do for you, please do not hesitate to contact us.
Best regards,
David Calvo
5 out of 5
Beautiful hotel that has everything
Pros:Food, friendly and helpful staff, so clean and immaculate. Full of native tropical plants and trees, you feel they really tried to preserve jungle.
Cons:Nothing really
Location:Close to a lot of excursions. Xel-Ha is a must! Also went to Tulum and Playa Del Carmen for short trips.
We went with another family, 7 in all and we all had a blast. First of all the hotel is massive with 4 different sections (Kantenah, Colonial, White Sands, Riviera). We stayed at the white sands. Kantenah and Colonial are closer to the sandy beach and White Sands and Riviera closer to rocky beach but are just a short walk through the beautifully landscaped resort. Wherever you stay, you can use the facilities of all of them. I suggest you take the Segway tour the first day. We took it on the last day and it was great but all of us thought it would have been better early on so we could get to know the resort better since it is do large. It takes you to all parts and with the big tires, you get to go on the beach too.
As far as the sections, the Kantenah/Colonial main pool and beach had more going on as far as more people there, a kids pool/activity section, beach volleyball, etc. The other side was more laid back with more people just lounging at the pool or beach. We are a pretty active family with an 11 and 17 year old boy so if we went again we would stay at the Kantenah. Since it was so big, it was a little inconvenient to go back and forth from the room.
The food was really good. Buffets and separate restaurants. All were good but buffets were really amazing. The staff was so friendly and helpful. Other than massive size (you can get lost), every aspect was superb.
Posted by Eric, from San Antonio, Tx on Nov 29, 2014
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Comment from Hotel Management
Jan 16, 2017
by Rosa Rivero/ Hospitality Manager
Dear Eric,
Thank you for your wonderful review, nothing makes us happier than being able to provide our customers with such unforgettable memories of their vacations. It will be our pleasure to welcome you again in beautiful Riviera Maya!
1 out of 5
Awful in every single category!
Cons:Nothing close, No free Internet, awful customer service, disgusting food
We spent 10 days at this hotel. Our friends had purchased the buy-in travel club and we were going ask guests. We were told that this entitles you to being treated like "royalty" and first class.
Initially, we were excited by the photos and reviews.
Within a few hours at the resort we realized that there would be issues that surfaced time and time again during our stay.
Housekeeping was inconsistent. The first day we were there we had human hair (not ours) in the sheets. Our rooms were not always cleaned properly.
The first night we were there the air conditioning broke down in the room. We were told that 74 degrees is the norm for all of the rooms and it doesn't get cooler. 74 degrees in a hotel is ridiculous and after sweating for much of the night we were finally moved to another room - at 11pm. The fridge was also broken.
The second room also had a broken AC and fridge. They fixed the fridge and never could get the AC to work properly.
Every time we tried to call the front desk for repairs or towels we got a busy signal. This was a theme and typically it meant that we would have to keep dialing - sometimes for up to 10 minutes just to get through to the front desk.
We were most excited about the food. To say the least it was less than average. The Chinese/Asian was American Beef Stew called "Red Curry", the Ribs place was pre-cooked food straight from Sysco. Gross food and if you're going stay away from the "nice restaurants".
There were nights that we waited 45 minutes for the train. When we asked for transporation in the golf cart (2 were idle) we were told that they were "out of battery."
These were just a few of the issues - and every single time they would apologize but things would never get better.
I have since corresponded with the "Director" and just like his staff - he apologizes and promises that "next time will be better."
No thanks!!
Posted by NewYorkTravelMama, from New York on Sep 14, 2012
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5 out of 5
Plenty available to do. BIG
Pros:Free breakfast
You do have to walk a bit but that isn't a bad thing. You eat a lot! Plenty for the kids of all ages to do. A little tricky to get around because it's big but after a day, you get to know to know where everything is.
Posted by sprgbrk2012 on Mar 26, 2012
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4 out of 5
I loved this hotel
Pros:Free breakfast, Close restaurants, Quiet
Cons:No free Internet
I was very impressed with the White Sands hotel.
It was so clean, fancy, quiet, and close to the beach.
I am recommending this hotel to anyone going down to Mexico
Posted by jddery, from Calgary, AB, Canada on Dec 5, 2011
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4 out of 5
Great but slippery flooring
Great place, but the flooring is polished marble everywhere which is slippery when wet. We had some rain and wet feet from pool. We slipped and fell. This took some of the enjoyment from the stay. Observed other guests slip and fall because of polished marble flooring.
Posted by a verified traveler on Jun 29, 2010
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5 out of 5
beautiful resort
We just came back from Grand Palladium. Can not wait to come back. The best hotel we ever stayed in so far in Mexico. The places we weren't exactly satisfied with were: restaurants ( except Japanese) and beach. Overview: its very good.
Posted by a verified traveler on Nov 11, 2009
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About the Grand Palladium White Sand Resort & Spa All Inclusive
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes Gratuities and taxes are included.
Food and beverages
Buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues
Activities and facilities/equipment All non-motorized water sports are included.
Water activities
Kayaking
Sailing
Snorkeling
Windsurfing
Land activities
Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball
Lessons/classes/games
Aerobics
Water fitness
Kids' club
Supervised activities for children between 2 and 16 years old
Entertainment
Onsite entertainment and activities
Access to onsite clubs
Not included
Golf green fees
Use of golf equipment
Motorized water sports
Scuba-diving certification
Scuba-diving excursions
Scuba-diving lessons
Snorkeling excursions
Snorkeling gear
Tennis lessons
Spa/beauty facilities and services
Activities and services offered by independent operators
Offsite tours
Transportation to offsite activities
Kayaking included
Access to onsite nightclubs included
Sailing included
Windsurfing included
Taxes included
A la carte dining included
Airport transfers not included
Fitness facilities included
Tennis included
Water fitness classes/lessons included
Volleyball included
Laundry/dry cleaning services not included
Soccer (football) included
Scuba diving excursions not included
Snorkeling excursions not included
Scuba diving certification not included
Motorized water sports not included
All available beverages included
Golf green fees not included
Use of golf equipment not included
Spa/beauty facilities and services not included
Activities/services from independent operators not included
Miniature golf included
Transportation to offsite activities not included
Offsite tours not included
Scuba diving lessons not included
Aerobics classes/lessons included
Snorkeling not included
Tennis lessons not included
Onsite entertainment and activities included
Gratuities included
Food and beverage restrictions apply
One or more venues limit dining availability
Minibar (all beverages included)
All non-motorized water sports included
Snorkeling included
Property Features
Grand Palladium White Sand Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Grand Palladium White Sand Resort & Spa All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like surfing/boogie boarding and scuba diving. There are 14 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 2 swim-up bars, and 20 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, an outdoor pool, and a children's pool. Self parking is free. A complete renovation of Grand Palladium White Sand Resort & Spa All Inclusive was completed in 2019. Smoking is allowed in designated areas at this 4-star Kantenah property.
264 guestrooms or units
3 levels
8 buildings
14 dining venues
3 bars on the beach
2 swim-up bars
20 bars or lounges
16415 sq ft of conference space
1525 sq m of conference space
Built in 2005
Nightclub
Bar by the pool
Deli
Kid's club (free)
Supervised kid's activities (free)
Childcare (surcharge)
Terrace on the roof
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Umbrellas for the pool
Business facilities
Conference space
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Game room or arcade
Pool or billiards table
Garden
BBQ grill(s)
Gift shop
Beauty salon
Newspapers in lobby (free)
ATM
Onsite shopping
Bellhop
Smoking in designated areas
Family Friendly Amenities
Family property
On private beach
Outdoor pool
Children's pool
Supervised childcare/activities (free)
Free WiFi
Outdoor tennis courts - 6
Children's club (free)
Snack bar/deli
Laundry facilities
Babysitting or childcare (surcharge)
Arcade/game room
Playground on site
Miniature golf on site
Sofa bed
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Airport: Cancun Intl. Airport (CUN) (86.3 km / 53.6 mi)
Property shuttles: Area shuttle
Parking: Free self parking
Room Amenities
Grand Palladium White Sand Resort & Spa All Inclusive offers 264 air-conditioned accommodations with indoor private spa tubs and iPod docking stations. Rooms open to furnished balconies. Accommodations are furnished with unspecified sofa beds. 42-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include shower/tub combinations with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.
Private indoor hot tub
Private balcony (furnished)
Jetted tub
Pull-out sofa bed
Minibar
IPod dock
In-room dining (limited hours)
Flat-screen television
Cable channels
Premium channels
Movies for purchase
Coffee maker
Shower and tub combination
Cribs (free)
Housekeeping (daily)
Hair dryer
Safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ceiling fan
Ensuite bathroom
Connecting rooms available
Wardrobe or closet
Food & Drink
Bahia E Brasa - This theme restaurant specializes in Brazilian cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Ribs More - This theme restaurant specializes in Tex-Mex cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Portofino - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Lola - This theme restaurant specializes in Spanish cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Punta Emilia - Onsite theme restaurant. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.
Nearby Activities
An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a private beach, outdoor tennis courts, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Miniature golf on site
Golfing nearby
Surfing/boogie boarding on site
Snorkeling nearby
Volleyball on site
Beach volleyball on site
Windsurfing on site
Playground on site
Bicycle rentals nearby
Ecotours nearby
Segway rental/tour on site
Boat tours nearby
Fitness classes on site
Basketball on site
Scuba diving on site
Hiking/biking trails nearby
Sailing nearby
Spa Services
Zentropia has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a steam room.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
Number of treatment rooms 16
Outdoor treatment areas
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body treatments
Body wraps
Facial treatments
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Steam room in spa
Minimum age to access spa is 18
Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible on-site restaurant
Handrails in stairways
In-room accessibility
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair accessible (may have limitations)
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! One child 2 years old or younger stays free when using existing bedding.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pet Policy
Pets and service animals are not allowed at Grand Palladium White Sand Resort & Spa All Inclusive
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).
One child stays free
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Contactless check-out is not available
Staff wears personal protective equipment
Security system
Protective clothing is available to guests
Masks are available to guests
Debit cards not accepted
Gloves are available to guests
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
No elevators
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Service animals not allowed
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
Gap period enforced between guest stays - 24 hours
Fees
Guests will be asked to pay the following charges at the property:
A tax is imposed by the city: USD 1.5 per accommodation, per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Facilities fee: USD 50 per person, per day and includes use of: sauna; spa
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Grand Palladium White Sand Kantenah
Grand Palladium White Sand Resort
Grand Palladium White Sand Solidaridad
Grand Palladium White Sand Resort All Inclusive Kantenah
Grand Palladium White Sand All Inclusive Kantenah
Pallaum White d Inclusive Kan
Grand Palladium White Sand Resort & Spa All Inclusive Kantenah
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions
Grand Palladium White Sand Resort & Spa All Inclusive is home to Bahia E Brasa, which features Brazilian cuisine.
This property offers free self parking.
Grand Palladium White Sand Resort & Spa All Inclusive is 53.6 mi (75-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.
Grand Palladium White Sand Resort & Spa All Inclusive features an outdoor pool and a children's pool.
This property is on a private beach. Don't forget your sunscreen!
Pamper yourself with a day at Zentropia, where you can enjoy beach massages, hydrotherapy, and body wraps.
Grand Palladium White Sand Resort & Spa All Inclusive does not offer free breakfast.
Check-in is from 3:00 PM - midnight.
Airport shuttle services are not available at Grand Palladium White Sand Resort & Spa All Inclusive.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
