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Grand Palladium White Sand Resort & Spa All Inclusive

5.0 star property
5-star beachfront property near Half Moon Bay

Choose dates to view prices

Photo gallery for Grand Palladium White Sand Resort & Spa All Inclusive

Aerial view
Lobby sitting area
Exterior
Couples treatment rooms, sauna, hot tub, steam room, Turkish bath
Aerial view

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • All inclusive
  • Breakfast included
  • Room service

Explore the area

View in a map
Carr Federal Chetumal - Puerto Juarez, Km 256-100 Municipio Solidaridad, Kantenah, QROO, 77710
  • Akumal Beach
    ‪6 min drive‬
  • Yal-ku Lagoon
    ‪9 min drive‬
  • Half Moon Bay
    ‪9 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Junior Suite Single use Garden View

1 bedroom, minibar, in-room safe, desk

Junior Suite Single use Garden View

8.0 out of 10
Very good
(2 reviews)
  • 566 sq ft
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Beachside

Junior Suite, Beachside | 1 bedroom, minibar, in-room safe, desk

Junior Suite, Beachside

7.8 out of 10
Good
(18 reviews)
  • 566 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Beachside

Suite, Beachside | 1 bedroom, minibar, in-room safe, desk

Suite, Beachside

  • 728 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Romance Bungalow by the lake

Romance Bungalow by the lake | 1 bedroom, minibar, in-room safe, desk

Romance Bungalow by the lake

9.4 out of 10
Exceptional
(3 reviews)
  • 744 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

Junior Suite Poolside

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Garden View

1 bedroom, minibar, in-room safe, desk

Junior Suite Garden View

8.0 out of 10
Very good
(34 reviews)
  • 566 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Garden View

Suite Garden View | 1 bedroom, minibar, in-room safe, desk

Suite Garden View

  • 728 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Romance Villa Suite Poolside

  • 566 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Deluxe

1 bedroom, minibar, in-room safe, desk

Suite Deluxe

  • 731 sq ft
  • Sleeps 2

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, desk

Suite Junior

  • 570 sq ft
  • Sleeps 2

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, desk

Suite Junior

  • 570 sq ft
  • Sleeps 3

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, desk

Suite Junior

  • 570 sq ft
  • Sleeps 4

View all photos for Bungalow Superior with Pool View

1 bedroom, minibar, in-room safe, desk

Bungalow Superior with Pool View

  • 742 sq ft
  • Sleeps 2

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, desk

Suite Junior

  • 570 sq ft
  • Sleeps 2

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, desk

Suite Junior

  • 570 sq ft
  • Sleeps 4

View all photos for Suite Superior

1 bedroom, minibar, in-room safe, desk

Suite Superior

  • 731 sq ft
  • Sleeps 3

View all photos for Suite Deluxe

1 bedroom, minibar, in-room safe, desk

Suite Deluxe

  • 731 sq ft
  • Sleeps 4

View all photos for Suite Deluxe with View

1 bedroom, minibar, in-room safe, desk

Suite Deluxe with View

  • 731 sq ft
  • Sleeps 1

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, desk

Suite Junior

  • 570 sq ft
  • Sleeps 3

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, desk

Suite Junior

  • 570 sq ft
  • Sleeps 4

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, desk

Suite Junior

  • 570 sq ft
  • Sleeps 3

View all photos for Suite Deluxe

1 bedroom, minibar, in-room safe, desk

Suite Deluxe

  • 731 sq ft
  • Sleeps 3

View all photos for Suite Superior

1 bedroom, minibar, in-room safe, desk

Suite Superior

  • 731 sq ft
  • Sleeps 2

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, desk

Suite Junior

  • 570 sq ft
  • Sleeps 4

View all photos for Suite Superior

1 bedroom, minibar, in-room safe, desk

Suite Superior

  • 731 sq ft
  • Sleeps 4

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, desk

Suite Junior

  • 570 sq ft
  • Sleeps 1

View all photos for Suite Superior

1 bedroom, minibar, in-room safe, desk

Suite Superior

  • 731 sq ft
  • Sleeps 3

View all photos for Suite Deluxe

1 bedroom, minibar, in-room safe, desk

Suite Deluxe

  • 731 sq ft
  • Sleeps 3

View all photos for Suite Deluxe

1 bedroom, minibar, in-room safe, desk

Suite Deluxe

  • 731 sq ft
  • Sleeps 4

View all photos for Suite Superior

1 bedroom, minibar, in-room safe, desk

Suite Superior

  • 731 sq ft
  • Sleeps 4

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, desk

Suite Junior

  • 570 sq ft
  • Sleeps 3

View all photos for Suite Junior with View

1 bedroom, minibar, in-room safe, desk

Suite Junior with View

  • 570 sq ft
  • Sleeps 1

View all photos for Suite Superior

1 bedroom, minibar, in-room safe, desk

Suite Superior

  • 731 sq ft
  • Sleeps 1

Suite Junior with Garden View

  • 452 sq ft
  • Sleeps 1

Villa Luxury

  • 624 sq ft
  • Sleeps 1

Suite Junior with Garden View

  • 452 sq ft
  • Sleeps 3

Villa Luxury with Garden View

  • 624 sq ft
  • Sleeps 2

Suite Junior with Garden View

  • 452 sq ft
  • Sleeps 4

Suite Junior with Garden View

  • 452 sq ft
  • Sleeps 2

Suite Junior with Garden View

  • 452 sq ft
  • Sleeps 3

Suite Junior with Garden View

  • 452 sq ft
  • Sleeps 4

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About the neighborhood

Kantenah

Beachside getaway.You'll be within 6 miles (10 km) of Akumal Beach and 16 miles (25 km) of Xel-Há Park.

What's nearby

  • Akumal Beach - 6 min drive - 4.4 miles
  • Cenote Azul - 6 min drive - 5.1 miles
  • Yal-ku Lagoon - 9 min drive - 3.3 miles
  • Half Moon Bay - 9 min drive - 5.5 miles
  • Xel-Há Park - 15 min drive - 12.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 66 min drive

Restaurants

  • ‪Xtra Time Sport Bar - ‬8 min walk
  • ‪Lobby Bar White Sand - ‬1 min drive
  • ‪Helios Restaurant - ‬2 min drive
  • ‪Guacamayas Bar - ‬7 min drive
  • ‪Ikebana Japanese Restaurant - ‬9 min drive

About this property

Grand Palladium White Sand Resort & Spa All Inclusive

5-star beachfront property near Half Moon Bay
Grand Palladium White Sand Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Grand Palladium White Sand Resort & Spa All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 5 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 6 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a steam room. Self parking is free. A complete renovation of Grand Palladium White Sand Resort & Spa All Inclusive was completed in 2019.

Smoking is allowed in designated areas at this 5-star Kantenah property.

  • 264 guestrooms or units
  • 3 levels
  • 8 buildings
  • 5 dining venues
  • 2 swim-up bars
  • 6 bars or lounges
  • Meeting rooms
  • Built in 2005
  • Buffet breakfast (free)
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
Grand Palladium White Sand Resort & Spa All Inclusive offers 264 air-conditioned accommodations with indoor private hot tubs and iPod docking stations. Rooms open to furnished balconies. 32-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include shower/tub combinations with jetted bathtubs, complimentary toiletries, and hair dryers.

This Kantenah property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Zentropia Palladium Spa & Wellness has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A beach bar
  • A coffee shop/cafe

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Snorkeling
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Magnifying mirror
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from June 1 2025 to December 31 2025 (completion date subject to change). The following areas are affected:
  • Exterior
During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 2 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a smoke detector, a security system, and window guards in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Grand Palladium White Sand Kantenah
Grand Palladium White Sand Resort
Grand Palladium White Sand Solidaridad
Grand Palladium White Sand Resort All Inclusive Kantenah
Grand Palladium White Sand All Inclusive Kantenah
Pallaum White d Inclusive Kan
Grand Palladium White Sand Resort & Spa All Inclusive Kantenah

Frequently asked questions

How close is Grand Palladium White Sand Resort & Spa All Inclusive to the airport?

Grand Palladium White Sand Resort & Spa All Inclusive is 30.2 mi (265-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Grand Palladium White Sand Resort & Spa All Inclusive?

As of Sep 7, 2025, prices found for a 1-night stay for 2 adults at Grand Palladium White Sand Resort & Spa All Inclusive on Sep 29, 2025 start from $256.72, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Grand Palladium White Sand Resort & Spa All Inclusive have an airport shuttle?

Airport shuttle services are not available at Grand Palladium White Sand Resort & Spa All Inclusive.

How close is Grand Palladium White Sand Resort & Spa All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Grand Palladium White Sand Resort & Spa All Inclusive offer free breakfast?

Grand Palladium White Sand Resort & Spa All Inclusive offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Grand Palladium White Sand Resort & Spa All Inclusive?

No, there is no casino at this property.

What time is check-in at Grand Palladium White Sand Resort & Spa All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Grand Palladium White Sand Resort & Spa All Inclusive?

This property offers free self parking.

Does Grand Palladium White Sand Resort & Spa All Inclusive have a pool?

Grand Palladium White Sand Resort & Spa All Inclusive features 5 outdoor pools and a children's pool.

Does Grand Palladium White Sand Resort & Spa All Inclusive have a restaurant?

Yes, there are 5 restaurants on site.

Does Grand Palladium White Sand Resort & Spa All Inclusive have a spa?

Pamper yourself with a day at Zentropia Palladium Spa & Wellness, where you can enjoy facials, beach massages, and body treatments.

How close is Grand Palladium White Sand Resort & Spa All Inclusive to downtown Kantenah?

Grand Palladium White Sand Resort & Spa All Inclusive is 6.4 mi away from Kantenah.

Grand Palladium White Sand Resort & Spa All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 374 out of 723 reviews
Rating 8 - Good. 191 out of 723 reviews
Rating 6 - Okay. 70 out of 723 reviews
Rating 4 - Poor. 41 out of 723 reviews
Rating 2 - Terrible. 47 out of 723 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ermion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Palladium, staf is very friendly, our concierge Cielo and Karen were the best, they texted us every morning when they came at work if we needed anything and also again before leaving work. The food is the best on the buffets, you could find anything, delicious fresh food. The alacarte restaurants were amazing, just make sure you book ahead. We did try 7 of them and the favorite was La Adelita. The cleaning crew everyday cleaned our room and also left wine and deserts for us at the room. From all our other Mexico vacations thus at Palladium was the best, except the fact that we could not enjoy the sea because of seaweed.
Stayed 7 nights in Jul 2025

10/10 Excellent

Sandra

Stayed 6 nights in Jun 2025

10/10 Excellent

Lervy

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Kory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Beaches were full of a seaweed and unusable. Food was ok, pools were amazing.
Cool details all over the property
Lobbies were grand and welcoming.
Pools and sunset were incredible. Huge pools.
The trashed beaches and water.
Stayed 5 nights in Mar 2025

10/10 Excellent

Maria

Stayed 5 nights in May 2025

10/10 Excellent

Yicel Ramirez

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was overall amazing and friendly! Especially David who was the concierge assigned to our villa. He went above and beyond, always checking in making sure we had a great experience. Overall, the resort offers a wide variety of restaurants and pools from family to adult only options.
Stayed 5 nights in May 2025

8/10 Good

John

Stayed 7 nights in May 2025

10/10 Excellent

Lervy De Jesus

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very quiet and beautiful scenery. Everything is a small walk away. This resort offers everything, spa, fine dining and live entertainment. The staff is amazing and will do everything possible to make your stay even better.
Stayed 4 nights in May 2025

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This resort blew me away. Absolutely stunning. The pictures do no justice, the staff was so friendly and welcoming. The whole hotel was the cleanest hotel iv ever stayed in. The food was incredible. Which isn’t normally typical for an all inclusive. This was the most unexpected pleasurable experience I have had. There was entertainment every night somewhere, the resort is huge so be aware of some shuttling around, but there is an endless variety of different options for everyone. Whether with kids, no kids. We will definitely be coming back here. The detail to everything was amazing. Very happy we chose this property.
Stayed 3 nights in May 2025

10/10 Excellent

Kelsey

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2025

6/10 Okay

Alfredo

Traveled with family
Liked: Cleanliness, property conditions & facilities
El servicio es bueno , la comida es buena pero no excelente , la bebida es regular el transporte dentro del resort es malo la limpieza es impecable los mayordomos excelentes en general diria que es bueno a secas
Stayed 4 nights in May 2025

10/10 Excellent

Kenya

Liked: Staff & service, property conditions & facilities
Had a
Stayed 3 nights in May 2025

10/10 Excellent

Diana

Liked: Cleanliness, property conditions & facilities
Overall it was a great experience, the only thing that sucked was that there was that they don’t have elevator in the villas. We had our baby girl, bringing up the stroller to and from our room was just another task . I truly loved their food menu!
Stayed 4 nights in Mar 2025

10/10 Excellent

ZAIRA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very pleasant. The staff is very friendly. The restaurant service is excellent. The food is excellent
Stayed 1 night in May 2025

10/10 Excellent

GLIYA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had experience of outstanding service at Grand Palladium White Sand Resort in every way. The staff was super friendly. We had two concierges at our villa - Cielo and David - who was in touch with us with all tiny details of our needs. We got a welcome bottle of champagne in our room and then bye rose bottle. The swimming pool and buffet were all nearby. Everything was so comfy and feel like home. and entertainment was amazing!
Stayed 5 nights in May 2025

8/10 Good

Maria Andrea

Liked: Staff & service, property conditions & facilities
I liked that the staff was very friendly, waiters were the best. The room was a little bit stuffy and humid, but otherwise things were good.
Stayed 3 nights in May 2025

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

2/10 Terrible

Latoya

Stayed 4 nights in Mar 2025

6/10 Okay

Nataliya

Traveled with family
Liked: Cleanliness, staff & service
Same food everyday. In buffet some empty plates, not enough stuff to fill the plates. Not many spots to swim in the sea. Sometimes rooms where not cleaned. Huge property. Takr some time to figured out where is what. Noy my info was provided for VIP clients. Only at the end of my vacations found all pleasures of VIP access.
Stayed 9 nights in May 2025

10/10 Excellent

Meryalt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with top of the line customer service. Cielo and David were our concierges and they were amazing! Always checking on us, they helped with reservation for the shows. Will be definitely back soon!!!!
Stayed 4 nights in May 2025

10/10 Excellent

Amemarie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The concierges Cielo and David were very helpful and nice, also the rifle instructor Victor was very nice. The dinner at El Dorado restaurant was my favorite.
Stayed 6 nights in Apr 2025

8/10 Good

S'rae

Stayed 5 nights in Apr 2025

4/10 Poor

EILEEN

Traveled with family
Disliked: Property conditions & facilities
Stayed 5 nights in Mar 2025