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4.4 out of 5

"Good experience overall, I’ll recommend to a friend or family Not a party place is more for big families and kids " More

By a verified traveler on Mon 03 Sep 2018

Hotel Description

4.5-star beachfront property near Xpu-ha Beach

Beachfront retreat

Within 3 miles (5 km) of this property, you'll find Xpu-ha Beach and Dolphin Discovery. Also, Ecopark Kantun Chi is within half a mile (1 km) and Cenote Cristalino is within 2 miles (3 km).

All-inclusive

This smoke-free property features a private beach, a casino, and a full-service spa. Enjoy a day at the beach snorkeling, or relax with beach umbrellas. There's fun for all ages with a water park and a free kid's club, and families will appreciate the onsite laundry facilities.

Jetted tubs, sofa beds

Boasting jetted bathtubs, the 756 guestrooms also offer WiFi and furnished balconies or patios. LCD TVs come with satellite channels, and other amenities include sofa beds and minibars (stocked with some free items).

Junior Suite (2 Adults)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$291 per night

Junior Suite (4 Adults)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite (2 adults + 2 children)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, Pool View (Premium Level 3 Adults)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite (3 adults + 1 child)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, Pool View (Premium Level 2 adults + 1 child)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Barceló Maya Palace - All Inclusive ratings based on 121 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Barceló Maya Palace - All Inclusive

Everyone (28)
5 out of 5

Posted by on Jun 10, 2019

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Comment from Hotel Management

Jun 11, 2019 by Manager on Duty

Dear Guest; We would like to thank you for your positive rating that you have shared regarding your recent visit to our Barceló hotel, we are delighted to know that we were able to meet your expectations. The Management

4 out of 5

Posted by on May 18, 2019

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Comment from Hotel Management

May 18, 2019 by Manager on Duty

Dear Guest; Thank you for the time you took out of your day to share your comments regarding your recent stay in our Barceló Palace hotel. We hope to see you soon

4 out of 5
Giant pool made up for terrible sea conditions (windy, no sand & a lot of algae).

Posted by on May 16, 2019

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Comment from Hotel Management

May 17, 2019 by Manager on Duty

Dear Guest; We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one.

5 out of 5

Posted by on Apr 13, 2019

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Comment from Hotel Management

Apr 14, 2019 by Manager on Duty

Dear Guest; We would like to thank you for your positive rating that you have shared regarding your recent visit to our Barceló hotel, we are delighted to know that we were able to meet your expectations. The Management

5 out of 5

Posted by on Jan 17, 2019

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Comment from Hotel Management

Jan 18, 2019 by Manager on Duty

Dear Guest; Thank you for the great feedback of your recent holiday experience at our Barceló Palace; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Best Regards

5 out of 5

Posted by on Nov 11, 2018

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Comment from Hotel Management

Nov 11, 2018 by The Management

Dear Guest, We would like to thank you for your positive rating that you have shared regarding your recent visit to our Barceló hotel, we are delighted to know that we were able to meet your expectations. The Management

5 out of 5

Posted by on Sep 16, 2018

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Comment from Hotel Management

Sep 16, 2018 by Jose Luis Serratos - Manager on Duty

Dear Guest, Thank you for taking the time to write such an excellent review, we are so pleased to read your positive and delightful comments. This mean the world to us, it marks the outstanding service that we are well known. We look forward to welcoming you to Barceló Maya Palace soon. Warm Regards,

4 out of 5
Good experience overall, I’ll recommend to a friend or family Not a party place is more for big families and kids

Posted by on Sep 3, 2018

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Comment from Hotel Management

Sep 4, 2018 by Jose Luis Serratos - Manager on Duty

Dear Guest, Thank you for taking the time to write such an excellent review, we are so pleased to read your positive and delightful comments. This mean the world to us, it marks the outstanding service that we are well known. We look forward to welcoming you to Barceló Maya Palace soon. Warm Regards,

5 out of 5
Everything thing was great. Only complaint is service was a bit slow. Other then that it was great.

Posted by , from los angeles on Jul 12, 2018

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Comment from Hotel Management

Aug 10, 2018 by The Management

Dear Eric, We greatly appreciate the time you spent share your comments of your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Thank you again, The Management

5 out of 5
It was phenomenal . Staff was super friendly. Drinks where great . People are super friendly. Great fun in the sun, pools are great , food

Posted by , from Illinois on Apr 25, 2018

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Comment from Hotel Management

Apr 25, 2018 by Manager on Duty.

Dear Eric, Thank you for choosing Barceló Maya Palace and for taking the time to write such a wonderful review. We are delighted to read you enjoyed every aspect of your vacation, especially service provided from our wonderful staff and the resort in general. We certainly hope that we created a very memorable stay and look forward to welcoming you back soon. Yours Truly, José Luis Serratos

About the Barceló Maya Palace - All Inclusive

Location Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, QROO 77750

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Rowing/canoeing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Bartending
  • Cooking
  • Dancing
  • Language

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Access to onsite clubs
  • Theme parties

Not included

  • Use of golf cart
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Surcharge for bottled wine
  • Surcharge for room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Access to onsite clubs included
  • Rowing/canoeing included
  • Windsurfing included
  • Taxes included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Wireless Internet access not included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Activities/services from independent operators not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • Food and beverage restrictions apply
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Theme parties included
  • Snorkeling included

Property Features

Barceló Maya Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to feel the sun on your face and the sand in your toes on the white sand beach. At Barceló Maya Palace - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 6 restaurants on site. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. WiFi is available in public spaces for a fee. This all-inclusive property also offers a water park, a complimentary children's club, and an outdoor pool. Free self parking is available. This 4.5-star Xpu-Ha property is smoke free.

  • 756 guestrooms or units
  • 3 levels
  • 6 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • 2350 sq ft of conference space
  • 218 sq m of conference space
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Swim-up bar
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • On private beach
  • Number of outdoor pools - 3
  • Outdoor pool
  • Children's pool
  • Outdoor tennis courts - 3
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Sofa bed

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (78.7 km / 48.9 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Barceló Maya Palace - All Inclusive offers 756 air-conditioned accommodations with minibars (stocked with some free items) and laptop-compatible safes. Rooms open to furnished balconies or patios. Accommodations are furnished with sofa beds and day beds. 32-inch LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. This Xpu-Ha property provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony or patio (furnished)
  • Jetted tub
  • Pull-out sofa bed
  • Stocked minibar (select free items)
  • Day bed
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.

Mirador - This buffet restaurant specializes in international cuisine.

La Hacienda - This buffet restaurant specializes in Mexican cuisine.

Rodizio - This restaurant specializes in Brazilian cuisine.

Brasserie - This restaurant specializes in French cuisine.

Caribe - This restaurant specializes in Caribbean cuisine.

Nearby Activities

A private beach, outdoor tennis courts, a health club, and a water park are featured at the property. 3 outdoor swimming pools are on site along with an outdoor pool. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Ecotours nearby
  • Fitness classes on site
  • Basketball on site
  • Scuba diving on site
  • Volleyball on site
  • Kayaking on site
  • Sailing nearby

Spa Services

The onsite spa has massage/treatment rooms. Services include facials and body treatments. The spa is equipped with a sauna and Turkish bath/hammam.

  • Sauna in spa
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

An airport shuttle service (surcharge) is available on request. For more details, please contact the property using the information on the reservation confirmation after booking.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 2 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 12 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 12 per 24-hour period (rates may vary)
  • Airport shuttle fee: USD 123 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Barcelo Maya Palace Deluxe
  • Barcelo Maya Palace Deluxe
  • Barceló Maya Palace All Inclusive Hotel Xpu-Ha
  • Barcelo Maya Palace Deluxe All Inclusive Xpu-Ha
  • Barcelo Maya Palace Deluxe Xpu-Ha
  • Barcelo Palace Maya Deluxe
  • Maya Barcelo Palace
  • Maya Palace Barcelo
  • Maya Palace Deluxe All Inclusive
  • Palace Barcelo
  • Barcelo Maya Palace Deluxe All Inclusive Hotel Xpu-Ha
  • Barcelo Maya Palace Deluxe All Inclusive Hotel
  • Barcelo Maya Palace All Inclusive Xpu-Ha
  • Barceló Maya Palace All Inclusive Xpu-Ha
  • Barcelo Maya Palace Xpu-Ha
  • Barceló Maya Palace All Inclusive All-inclusive property Xpu-Ha
  • Barceló Maya Palace All Inclusive All-inclusive property
  • Barceló Maya Inclusive XpuHa

You should know

  • Barceló Maya Palace - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.

Promotions

Club Premium Offer


Book a stay in a "Junior Suite, Pool View (Deluxe Club Premium /access 5 Hotels)" or "Junior Suite, Ocean View (Club Premium free access to 5 hotels)" room category for travel anytime and receive Club Premium benefits including private check-in/check-out, personalized concierge services, priority reservations at à la carte restaurants, and best available view. Also enjoy access to the Club Premium Lounge with international drinks, canapés, continental breakfast, table games, books, newspaper, and Internet access. In the room, enjoy petit fours and a domestic bottle of sparkling wine in the room upon arrival; pool towels; VIP minibar with soda, water, beer, and snacks; turndown service; free local calls; Free WiFi; room service; express laundry service with regular charge; premium brand liquors; and premium bathroom amenities. Aromatherapy menu is available. Also enjoy late check-out (subject to availability), bottle of tequila (with a minimum 4-night stay), souvenir for kids ages 2-12 (minimum 4-night stay), access to hydrotherapy areas (once daily), 20% off spa services, and 10% off purchases at the Barceló gift shops.


Must book the "Junior Suite, Pool View (Deluxe Club Premium /access 5 Hotels)" or "Junior Suite, Ocean View (Club Premium free access to 5 hotels)" room category to receive benefits. Full details at check-in. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. The property can change or discontinue this offer at any time without prior notice. Other restrictions and blackout dates may apply.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.