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"would like to see some sort of restaurant open during late hours instead of having to pay for room service since I'm already paying for "all inclusive ... " More

By a verified traveler on Sat 25 Sep 2021

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Hotel Description

4.5-star beachfront property near Xpu-ha Beach

Beachfront retreat

You'll find Xpu-ha Beach and Ecopark Kantun Chi within 2 miles (3 km) of this property. Cenote Cristalino and Puerto Aventuras Golf Club are also within 2 miles (3 km).

All-inclusive

This all-inclusive property features a private beach, a full-service spa, and a water park. Enjoy a day at the beach snorkeling, or relax with beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.

LCD TVs

The 756 guestrooms feature furnished balconies or patios, LCD TVs with satellite channels, and thoughtful touches like minibars (stocked with some free items) and bathrobes. Other amenities include 24-hour room service, rainfall showerheads, and coffee/tea makers.

Junior Room

Bed Count 1 King Bed Maximum Occupancy 5 Max
$259* Per night/room Nov 1 - Nov 2

Junior Suite, Pool View (Premium Level)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Junior Suite, Oceanfront (Premium Level)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Barceló Maya Palace - All Inclusive ratings based on 31 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Barceló Maya Palace - All Inclusive

Everyone (16) Couples (1) Family (11)
4 out of 5
would like to see some sort of restaurant open during late hours instead of having to pay for room service since I'm already paying for "all inclusive"

Posted by on Sep 25, 2021

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Comment from Hotel Management

Sep 30, 2021 by Cristina Caraveo Chief Concierge

Dear Roberto, At this time, due to government indications, we cannot have consumption centers open beyond 11 at night. We hope that in a short time this situation will improve and be able to offer our food service 24 hours a day. Thank you for sharing your comments with us, We will be delighted to welcome you again.

2 out of 5
Not happy

Posted by on Aug 21, 2021

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Comment from Hotel Management

Aug 23, 2021 by The Management

Dear traveler, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one.It is our hope that you will give us the opportunity to better serve you in the future. Regards,

5 out of 5
Great place. Staff was excellent and worked around excursions and schedules well.

Posted by on Aug 3, 2021

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Comment from Hotel Management

Aug 23, 2021 by The Management

Dear traveler, Thank you for reviewing your recent stay in our Barceló Maya Palace. We look forward to welcoming you back again very soon. Regards,

1 out of 5
The service was horrible

Posted by on Jul 27, 2021

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Comment from Hotel Management

Jul 28, 2021 by The Management

Dear Guest, Thank you for your contact, we are sorry that you left with this negative view of our property that not allowed you to fully enjoy your Vacation. I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve. We will be happy to receive you again one day with a guarantee that we can exceed your expectations. Warm regards,

1 out of 5

Posted by on Jul 16, 2021

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Comment from Hotel Management

Jul 27, 2021 by La Gerencia.

Estimado Huésped, Agradecemos el tiempo que se tomó para evaluarnos, lamentamos que se haya ido con esta impresión negativa de nuestra propiedad que no le permitió disfrutar plenamente de sus vacaciones. Nos hubiese gustado que nos indicara que aspectos de su estancia no disfrutó ya que todos los comentarios de nuestros clientes son muy importantes, ya sean negativos o positivos, debido a que nos muestran las áreas que debemos mejorar. Estaremos encantados de recibirlo nuevamente con la garantía de que podemos superar sus expectativas. Un cordial saludo

4 out of 5
In general, the service and staff were great. Specially for the animation team specially tha animator Josue for animating us to participate in most of the activities and make us have a great time. Thank you so much to Barcelo Maya Palace staff…

Posted by on Jul 12, 2021

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Comment from Hotel Management

Jul 27, 2021 by The Management

Dear Guest, Thank you for sharing your comments on your recent stay at Barceló Maya Palace Specially mentioning the great service, we have provided. We give our very best in order to provide unforgettable moments. It is very gratifying to hear you had an amazing experience. We look forward to welcoming you to Barceló Maya Palace soon. Warm Regards,

4 out of 5
The plaice is very nice. Large resort. Food is good.

Posted by on Jul 10, 2021

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3 out of 5
It was okay overall, I had issue with check-in person. I paid for premium service and received bad service. I was disappointed when checking in to the hotel. The employee (Oscar) was not very nice, did not explain what our service included and when trying to make restaurant reservation he wasn't giving us choices. Was very disappointed. Overall the pools are great! Warm and clean. Restaurant were nice and had different food to choose from.

Posted by on Jun 2, 2021

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Comment from Hotel Management

Jun 8, 2021 by The Management

Dear Guest, We value all of our guests and we appreciate you taking the time to write us on your stay at Barceló Maya Palace. I sincerely apologize for your experience during your recent stay. Our goal is to always try to exceed our guests expectations. Please forgive us for not been able to accomplish this for you. It is not atypical of our service, the majority of our reviews on this site, mention the how great of memories we can delivered. We would be more than thank full if you give us a second opportunity to show our great service. Best Regards,

3 out of 5

Posted by on Apr 12, 2021

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Comment from Hotel Management

Apr 29, 2021 by The management

Dear Guest, We would like to express our appreciation for the comments you have made about your recent visit, as they help us understand how our guests enjoy their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to see that you enjoyed your vacation at the Barceló Maya Palace hotel, although we understand that there are some points to improve. We continually strive to offer the best quality and to ensure that all of our guests return home with fond memories of their vacations. Regards

4 out of 5
Perfect for kids and families!!!! Restaurants hard to get into for reservations cause of covid but buffets were great. Check in took way to long. Staff very friendly! Covid testing a bit confusing but got it done. Would go back!

Posted by on Apr 12, 2021

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Comment from Hotel Management

Apr 29, 2021 by The management

Dear Guest, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Palace hotel with us and Expedia readers. Regards

About the Barceló Maya Palace - All Inclusive

Location Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, QROO 77750

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Rowing/canoeing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Bartending
  • Cooking
  • Dancing
  • Language

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Access to onsite nightclubs
  • Theme parties

Not included

  • Use of golf cart
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Surcharge for room service
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Access to onsite nightclubs included
  • Rowing/canoeing included
  • Windsurfing included
  • Taxes included
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Surcharge for room service
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Theme parties included
  • Snorkeling included

Property Features

Barceló Maya Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. At Barceló Maya Palace - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 6 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis. This 4.5-star Xpu-Ha property is smoke free.

  • 756 guestrooms or units
  • 3 levels
  • 6 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • 2350 sq ft of conference space
  • 218 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Swim-up bar
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 3
  • Children's pool
  • Waterslide
  • Free WiFi
  • Outdoor tennis courts - 3
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Barceló Maya Palace - All Inclusive offers 756 air-conditioned accommodations with minibars (stocked with some free items) and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony or patio (furnished)
  • Stocked minibar (select free items)
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Rainfall showerhead
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

Mirador - This buffet restaurant specializes in international cuisine.

La Hacienda - This buffet restaurant specializes in Mexican cuisine.

Rodizio - This restaurant specializes in Brazilian cuisine.

Brasserie - This restaurant specializes in French cuisine.

Caribe - This restaurant specializes in Caribbean cuisine.

24-hour room service is available.

Nearby Activities

3 outdoor tennis courts and a water park (surcharge) with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Ecotours nearby
  • Fitness classes on site
  • Basketball on site
  • Scuba diving on site
  • Volleyball on site
  • Kayaking on site
  • Sailing nearby

Spa Services

The onsite spa has massage/treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body treatments. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily.

  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 6:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

An airport shuttle service (surcharge) is available on request.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, and debit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast and through room service.

  • Noise-free rooms not guaranteed
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Gloves are available to guests
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 1.5 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 123 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Barcelo Maya Palace Deluxe
  • Barcelo Maya Palace Deluxe
  • Barceló Maya Palace All Inclusive Hotel Xpu-Ha
  • Barcelo Maya Palace Deluxe All Inclusive Xpu-Ha
  • Barcelo Maya Palace Deluxe Xpu-Ha
  • Barcelo Palace Maya Deluxe
  • Maya Barcelo Palace
  • Maya Palace Barcelo
  • Maya Palace Deluxe All Inclusive
  • Palace Barcelo
  • Barcelo Maya Palace Deluxe All Inclusive Hotel Xpu-Ha
  • Barcelo Maya Palace Deluxe All Inclusive Hotel
  • Barcelo Maya Palace All Inclusive Xpu-Ha
  • Barceló Maya Palace All Inclusive Xpu-Ha
  • Barcelo Maya Palace Xpu-Ha
  • Barceló Maya Palace All Inclusive All-inclusive property Xpu-Ha
  • Barceló Maya Palace All Inclusive All-inclusive property
  • Barceló Maya Inclusive XpuHa
  • Barcelo Maya Inclusive Xpu Ha
  • Barceló Maya Palace - All Inclusive Xpu-Ha
  • Barceló Maya Palace - All Inclusive All-inclusive property

You should know

  • Barceló Maya Palace - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.