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"Disappointing that they don’t offer more shows and activities on site for the guests. " More

By a verified traveler on Sun 06 Nov 2022

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Hotel Description

4.5-star beachfront property with 3 outdoor pools

Beachfront retreat

Within a 5-minute walk of the property, you'll find Cenote Cristalino and Oasis Beach. Also, Cenote Azul is within half a mile (1 km) and Ecopark Kantun Chi is within 2 miles (3 km).

All-inclusive

This all-inclusive property features a private beach, a full-service spa, and a water park. Enjoy a day at the beach snorkeling, or relax with beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.

Junior Room

Bed Count 1 King Bed Maximum Occupancy 5 Max
$276* Per night/room Dec 2 - Dec 3

Junior Suite, Pool View (Premium Level)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Junior Suite, Oceanfront (Premium Level)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Barceló Maya Palace - All Inclusive ratings based on 32 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Barceló Maya Palace - All Inclusive

Everyone (12) Couples (3) Family (14)
4 out of 5
Disappointing that they don’t offer more shows and activities on site for the guests.

Posted by on Nov 6, 2022

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Comment from Hotel Management

Nov 17, 2022 by The Management.

Dear Ricardo,Thank you for choosing Barceló Maya Palace as your vacation resort and the time you have taken to share your impressions about your stay.I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve. We will be pleased to serve you again in the future.Best regards,

4 out of 5
I like the food and the atención provided by the staff

Posted by on Oct 16, 2022

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Comment from Hotel Management

Oct 22, 2022 by The Management

Dear Gustavo,Thank you very much for sharing your great comments. We are glad that you truly enjoyed the hotel, but specially the great service we are well known for. We hope to welcome you back soon. Thank you once again for staying with us.Best Regards,

2 out of 5
Honestly I was very disappointed with this resort. Saw all the good reviews and it was a huge disappointment. We got there around 2pm and rooms weren’t available until 4:30pm even tho check in was at 3pm. Huge line of everyone complaining. Couldn’t get a reservation for any of the restaurants for at least 3 days out bc they were all booked and the buffet sucked. Nothing tasted good. Rooms were well kept and clean tho. Overall I would not recommend this resort.

Posted by on Aug 30, 2022

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Comment from Hotel Management

Sep 1, 2022 by The Management.

Dear Andrew,First of all, we would like to thank you for your preference and we appreciate the fact that you took some time to write your feedback about our resort.We want to apologize for any inconvenience caused during your stay, we are sharing this comments to all heads of the departments in order to improve in our opportunity areas as the ones youve mentioned.We apologize once again and hope you can give us another chance to welcome you.Best Regards

2 out of 5
My family trip was 4th time to cancun. My whole family members were 13 (adults and kids). We'd upgraded to premium level with extra cost. When we were checked in, they didnt enough staffs so we were waiting for loger than regular level service. Their premium level lounge was worst in this entier property. Overall this poperty was ok, however, we couldn't get any quality of service (they called premium level service). They couldn't provided towles and roomservice. We paied extra for premium level, but we didn't get any valuable service at all. Money was not worthy. Specially, I didn't know why they made premium level and provided worst service to customers. They didn't try to help their customers. Buffet was almost same everyday. It was hard to make reservations for restaurants. The taco restaurant was horrible. Japanese restaurant's food was not able to eat and their performance was terrible and kept on mistake. Only my parents were there, they couldn't eat their dinner at that time. They served trash. Also, they didn't do any grill near pool so whenever we wanted eat some finger food, we needed to go to buffet. So we couldn't eat like before. I STRONGLLY recommend DO NOT THINK ABOUT THIS PROPERTY if you want to have good quality of service. But, this property was clean. (People couldn't eat / dirink as much they want) If you like to stay clean hotel, we will like it. But, their activity staffs were good. They worked hard. I will go back to cancun within 2~3yrs but not here

Posted by , from Woodbridge on Jul 31, 2022

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Comment from Hotel Management

Aug 1, 2022 by The Management

Dear KAY HYUNKYUNG, First of all thank you for visiting our hotel and for sharing your point of view. Regarding the situation described, we are sorry that we have not exceeded your expectations and disappointment with some services we offer; accept our sincere apologies that certainly does not reflect the commitment and the quality that we have exhibited for many years. We hope to have the opportunity to change your perception in the future as we believe you will enjoy our new services. Regards,

5 out of 5
N/A

Posted by on Jun 28, 2022

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Comment from Hotel Management

Jun 29, 2022 by La Gerencia.

Estimado Roberto, Gracias por su maravillosa calificación. Es muy gratificante saber que nuestros servicios han ido más allá de sus expectativas. Estamos encantados de saber que disfrutó su estancia en todos los aspectos y esperamos poder darle la bienvenida a Barceló Maya Palace muy pronto. Saludos,

5 out of 5
My family had a great and amazing time at the Barcelo Maya Palace !!!! Hands down a great place to go on vacation and I will be back next June I’m already trying to book it …

Posted by on Jun 27, 2022

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Comment from Hotel Management

Jun 29, 2022 by The Management

Dear Jorge Luis, Thank you for your five-star review. We really appreciate our guests taking the time to leave us their feedback. It is an honor to hear about our guest’s experiences at Barceló Maya Palace. We hope that you will consider us again host you very soon. We look forward to welcoming you back to Hotel. Warm Regards,

4 out of 5
Beautiful property, both the beach areas and the resort were absolutely stunning. Some of the rooms are a good bit away from the main facility and the beach. The transportation was hit or miss, we waited as little as 1 minute to 30 minutes and just went ahead and made the walk never seeing the bus. We did the introduction to scuba diving on site and that turned out to be the highlight of the trip and was budget friendly at $134 pp. I highly recommend checking that out, very professional and hands on. The activities at the resort are endless but they start to shut the outdoor activities down around 6:30 which we found odd since there was another couple of hours of sunlight left. The dining options are plentiful consisting of a main buffet and several other sit down restaurants. My advice would be to make your reservations upon arrival as they tend to fill up quickly. My families favorites were Kyoto (Hibachi) and Rodizio’s (Brazilian). I would say the food is a step above most resort foods if you understand it’s a resort and not world class dining. Also men should be prepared to wear pants and a collared shirt to the reservation restaurants even though it’s seems women did not have a dress code (We saw everything from jeans that looked like a bikini to bike shorts while dining). I would highly recommend the resort as the pros definitely outweigh the cons and it is one of the most beautiful resorts we have stayed at.

Posted by on Jun 17, 2022

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Comment from Hotel Management

Jun 27, 2022 by The Management

Dear Frank, First of all, we want to thank you for your comments after your recent visit with us and we are delighted to read that we were able to exceed your holiday expectations. Your opinion is very important to us, as we strive to provide our guests with a caring and personalized service. We hope you will allow us to make your next stay unforgettable. Yours Truly,

5 out of 5

Posted by on Jun 17, 2022

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4 out of 5
Very nice property!

Posted by , from Berkeley on Jun 7, 2022

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Comment from Hotel Management

Jun 12, 2022 by The Management

Dear Su Yun, We are very happy about your feedback as our main goal is to leave all our Guest satisfied . We will continue all the hard work to keep satisfying all our guests and we hope to host you back real soon. Best Regards.

5 out of 5

Posted by on Jun 6, 2022

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About the Barceló Maya Palace - All Inclusive

Location Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, QROO 77750

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Rowing/canoeing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Bartending
  • Cooking
  • Dancing
  • Language

Entertainment

  • Access to onsite nightclubs
  • Theme parties

Not included

  • Use of golf cart
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Surcharge for room service
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Access to onsite nightclubs included
  • Rowing/canoeing included
  • Windsurfing included
  • Taxes included
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Surcharge for room service
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Theme parties included
  • Snorkeling included

Property Features

Barceló Maya Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. At Barceló Maya Palace - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 6 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis. This 4.5-star Xpu-Ha property is smoke free.

  • 756 guestrooms or units
  • 3 levels
  • 6 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • 2350 sq ft of conference space
  • 218 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 3
  • Children's pool
  • Waterslide
  • Free WiFi
  • Outdoor tennis courts - 3
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Barceló Maya Palace - All Inclusive offers 756 air-conditioned accommodations with minibars (stocked with some free items) and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony or patio (furnished)
  • Stocked minibar (select free items)
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Rainfall showerhead
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

Mirador - This buffet restaurant specializes in international cuisine.

La Hacienda - This buffet restaurant specializes in Mexican cuisine.

Rodizio - This restaurant specializes in Brazilian cuisine.

Brasserie - This restaurant specializes in French cuisine.

Caribe - This restaurant specializes in Caribbean cuisine.

24-hour room service is available.

Nearby Activities

A private beach, 3 outdoor tennis courts, a health club, and a water park (surcharge) with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Ecotours nearby
  • Fitness classes on site
  • Basketball on site
  • Scuba diving on site
  • Volleyball on site
  • Kayaking on site
  • Sailing nearby
  • Yoga classes/instruction on site

Spa Services

The onsite spa has massage/treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body treatments. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. The spa is open daily.

  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Barceló Maya Palace - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Barceló Maya Palace - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Noise-free guestrooms cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast and through room service.

  • Noise-free rooms not guaranteed
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Gloves are available to guests
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 1.5 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 278 per vehicle (roundtrip, maximum occupancy 7)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Barcelo Maya Palace Deluxe
  • Barcelo Maya Palace Deluxe
  • Barceló Maya Palace All Inclusive Hotel Xpu-Ha
  • Barcelo Maya Palace Deluxe All Inclusive Xpu-Ha
  • Barcelo Maya Palace Deluxe Xpu-Ha
  • Barcelo Palace Maya Deluxe
  • Maya Barcelo Palace
  • Maya Palace Barcelo
  • Maya Palace Deluxe All Inclusive
  • Palace Barcelo
  • Barcelo Maya Palace Deluxe All Inclusive Hotel Xpu-Ha
  • Barcelo Maya Palace Deluxe All Inclusive Hotel
  • Barcelo Maya Palace All Inclusive Xpu-Ha
  • Barceló Maya Palace All Inclusive Xpu-Ha
  • Barcelo Maya Palace Xpu-Ha
  • Barceló Maya Palace All Inclusive All-inclusive property Xpu-Ha
  • Barceló Maya Palace All Inclusive All-inclusive property
  • Barceló Maya Inclusive XpuHa
  • Barcelo Maya Inclusive Xpu Ha
  • Barceló Maya Palace - All Inclusive Xpu-Ha
  • Barceló Maya Palace - All Inclusive All-inclusive property

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.