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"The Barcelo Maya is a big resort. We booked the Caribe and was put in the Tropical when we checked in. The beach is the best thing about this resort. ... " More

By a verified traveler on Sun 17 Jun 2018

Hotel Description

4-star all-inclusive property near Xpu-ha Beach, connected to a shopping center

Beachside getaway

At this property, you'll be steps from Ecopark Kantun Chi and within a 15-minute walk of Cenote Cristalino. Xpu-ha Beach and Bel Air Animal Park are also within 2 miles (3 km).

All-inclusive

This all-inclusive property features a private beach, a casino, and a full-service spa. Enjoy a day at the beach snorkeling, or relax with sun loungers. Enjoy the 2 outdoor pools and get free self parking.

Sofa beds, WiFi

The 414 guestrooms feature furnished balconies or patios, LCD TVs with satellite channels, and thoughtful touches like minibars (stocked with some free items) and bathrobes. Other amenities include sofa beds, WiFi, and rainfall showerheads.

Superior Room (2 adults)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$166* Per night/room Oct 28 - Oct 29

Suite Oceanfront Premium Level - 3 adults

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite Oceanfront Premium Level 3 adults + 2 children

Bed Count 1 King Bed Maximum Occupancy 5 Max

Junior Suite Swim Up Premium Level - 2 adults

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room (2 adults + 1 child)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite Oceanfront Premium Level - 2 adults + 2 children

Bed Count 1 King Bed Maximum Occupancy 4 Max

Barceló Maya Caribe - All Inclusive ratings based on 34 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Barceló Maya Caribe - All Inclusive

Everyone (12) Couples (1) Family (2)
3 out of 5
The bartenders at the pool where not friendly we are people that tip ever time we order but they hardly even say thinks, very poor service at the pool bars to. To many kids hang out around the pool bars and jump off the stools there should be an age limit to be by the bar know need for kids to be there. The Captain Morgan bar and Strikers had the best bartenders friendly to everyone and fun. Hotel over all is nice but the kids at the bars is out of control. The food love the steak place and Tokyo to me the other places weren't good and that is just my opinion. Like how there is a lot of places around the pool with fast food to eat and Strikers.

Posted by on Sep 8, 2019

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Comment from Hotel Management

Sep 11, 2019 by Management

Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Barceló Maya Caribe. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. We have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Best regards.

4 out of 5
There transportation to the airport was cancelled on us

Posted by on Jul 25, 2019

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Comment from Hotel Management

Jul 25, 2019 by Management

Dear Anonymous, First of all i would like to thank you for choosing Barceló for your vacations, we really appreciate the time you took for rate your stay with us. Please feel free to contact us in maya.caribe.jrec@barcelo.com in order to follow up your case with the transportation an check what happened with it. Best regards!

2 out of 5
The room size was average, but the house keeping was poor. They never restocked our fridge which was included in price. Service was not very good through out the all inclusive.

Posted by on Apr 1, 2019

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Comment from Hotel Management

May 3, 2019 by Front desk Manager

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló Maya Caribe and are delighted to read that we were able to match your holiday expectations.

2 out of 5
*Check in took way to long, 45 minutes then another 2-3 hours for rooms to be ready. We had 2 rooms, 1 king & 1 with 2 beds. Ended up with 2 King rooms which was inconvenient for my family. *WiFi was limited to a time and location, of course during prime time beach/pool time . *No communication on activities we had to seek out ourself or came across entertainment by accident. *Restaurant's had limited availability and very strict on pants for men. The men could wear long sweatpants to supper but not dress shorts! *Bathrooms at pool where always out of toilet paper/paper towels. One day we where at the pool for 6 hours straight and the bathroom never had toilet or paper towels that whole time. *Buffet was so-so . Every buffet had same food over and over. The food did not agree with many of us . *This was a very disappointing resort for the money, we have traveled to several Mexico resorts cheaper and better. We will not be returning or stay at Barcelo location again.

Posted by on Jan 7, 2019

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Comment from Hotel Management

Jan 18, 2019 by Front desk Manager

Dear Anonymous, We're sorry you did not experience your vacations as well as you expected - we'll work hard to fix the issue you experienced. Thank you for letting us know.

4 out of 5
The Barcelo Maya is a big resort. We booked the Caribe and was put in the Tropical when we checked in. The beach is the best thing about this resort. There are many activities to do at this resort. The buffets are not very good. The a la Carte restaurants are good, but book dinner reservations as soon as you get checked in. I recommend upgrading to the premium level when you check in.

Posted by , from Oregon on Jun 17, 2018

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Comment from Hotel Management

Jun 18, 2018 by Management

Dear Sheila, Thank you for sharing your experience with others. We appreciate your feedback verymuch. Best regards.

3 out of 5
Bad smell in the room. Very dirty floor and furniture. Food in buffet was okay. Good entertainment and helpful staff.

Posted by on Mar 28, 2018

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Comment from Hotel Management

Mar 29, 2018 by Management

Dear guest, We appreciate your feedback, we will keep working to get better. Thank you!

3 out of 5

Beautiful location, subpar management

The beaches and overall presentation of the resort is great. Our room had issues with the plumbing (only scorching hot water at times, toilet constantly ran) and the toilet seat didn't stay up. Otherwise I had no complaints about the room. My main issue with the resort was how the lack of empathy from the Tokyo restaurant hostess and manager. (05/13/17)

Posted by on May 16, 2017

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Comment from Hotel Management

May 18, 2017 by Barcelo Maya Caribe

Dear guest, Thank you for taking the time to tell us why our service failed to meet your expectations. We value your preference, and would like to address your concerns as quickly as possible. We will happy to pass your comment on to our japanish restaurant as a mean to improve its service. We look forward to serving you again. Regards,

4 out of 5

Great Family Resort

Pros: Great resort for a family vacation.
Location: Great location, beaches and near numerous activities outside of the resort. You don't need to leave, but we decided to take a taxi to Akumal
Great trip to Barcelo! Amazing beaches, friendly staff, clean rooms, activities galore. Our only complaint was the hotel was very busy so we were not able to schedule any dinner reservations. We were fine with the buffet - they did a great job.

Posted by , from Lincoln Nebraska on Mar 20, 2017

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Comment from Hotel Management

Mar 22, 2017 by Barceló Maya Caribe

Dear Nebraska, Thank you so much for sharing your impressions about Barcelo Maya Caribe, we are glad we have fulfilled your expectations and that you have enjoyed your vacation with us. We love your positive attitude towards our services, and we will be pleased to serve you again in the future.

4 out of 5

Beautiful beach and pool. Service can be slow.

Pros: Pools, beaches, cleanliness. Staff are friendly.
Cons: Make the check-in process faster.Faster response when something needs to be addressed in your room.Currently takes at least 2 calls to the front desk.
Location: It is only 20 - 30 minutes from Playa del Carmen so you can easily go to town to shop. Several excursion options. A lot to do on the resort too.
The beach and pool are beautiful. Check-in process is very slow. They need to have more staff checking people in. Also, check-in is at 3:00PM but our room wasn't ready until 3:30 - 3:45. They kept telling us to come back in 15 minutes. The resort has a lot of activities, beautiful, and safe. If you need something addressed in your hotel room, it takes several calls to the front desk to get someone to come and sometimes more than 1 day before a response. With that said, we have been here 6 times because we feel safe, the rooms are clean, love the pool and beach, love the large size of the resort, and all the activities it has available.

Posted by on Mar 17, 2017

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Comment from Hotel Management

Mar 20, 2017 by Barceló Maya Caribe

Dear guest, Many thanks, we value your preference and we want to thank you for choosing Barceló Maya Caribe as your favorite vacation spot once again, we really appreciate the time you have taken to share your experience. We will happy to pass your comment on to our front desk manager as a mean to improve its service. We will be pleased to serve you again in the future. Kind regards,

4 out of 5

Nice and relaxing

So much to do and see at resort there is no need to leave! 2nd time there and enjoyed it.

Posted by on Mar 6, 2017

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Comment from Hotel Management

Mar 11, 2017 by Barceló Maya Caribe

Dear guest, 21. Many thanks, we value your preference and we want to thank you for choosing Barceló Maya Caribe as your favorite vacation spot once again, we really appreciate your kind words and the time you have taken to share your experience. Kind regards,

About the Barceló Maya Caribe - All Inclusive

Location Carr. Federal Chetumal-Puerto Juárez, Xpu-Ha, QROO 77750

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Scuba-diving lessons
  • Snorkeling
  • Windsurfing

Land activities
  • Climbing wall
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Language

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Surcharge for room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite clubs included
  • Windsurfing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Tennis included
  • Wireless Internet access not included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Climbing wall included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Room service not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Local beverages and soft drinks only
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Scuba lessons included
  • All non-motorized water sports included
  • All land activities, and recreational facilities and equipment included
  • Snorkeling included

Property Features

Barceló Maya Caribe - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. At Barceló Maya Caribe - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a swim-up bar. WiFi is available in public spaces for a fee. This all-inclusive property also offers a water park, a complimentary children's club, and a children's pool. Self parking is free. Smoking is allowed in designated areas at this 4-star Xpu-Ha property.

  • 414 guestrooms or units
  • 3 levels
  • 2 buildings
  • 5 dining venues
  • 4 bars or lounges
  • 12105 sq ft of conference space
  • 1125 sq m of conference space
  • Built in 1999
  • Casino
  • Nightclub
  • Bar by the pool
  • Swim-up bar
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 2
  • Children's pool
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Sofa bed

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (79.2 km / 49.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Barceló Maya Caribe - All Inclusive offers 414 air-conditioned accommodations with minibars (stocked with some free items) and laptop-compatible safes. Rooms open to furnished balconies or patios. Accommodations are furnished with unspecified sofa beds and day beds. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. This Xpu-Ha property provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony or patio (furnished)
  • Pull-out sofa bed
  • Stocked minibar (select free items)
  • Day bed
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Rainfall showerhead
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Caribe Buffet - This buffet restaurant serves breakfast, lunch, and dinner. A children's menu is available.

Capitan Morgan Grill - This restaurant serves brunch and lunch. A children's menu is available.

La Fuente - This fine-dining restaurant specializes in Spanish cuisine and serves dinner only. Reservations are required.

Nearby Activities

A private beach, outdoor tennis courts, a health club, and a water park are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Rock climbing on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Playground on site
  • Ecotours nearby
  • Fitness classes on site
  • Basketball on site
  • Scuba diving on site
  • Personal motorized watercraft on site

Spa Services

U-Spa and U-Spa Kids has 25 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

  • Number of treatment rooms 25
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

An airport shuttle service (surcharge) is available on request. For more details, please contact the property using the information on the reservation confirmation after booking.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 12 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 12 per 24-hour period (rates may vary)
  • Airport shuttle fee: USD 123 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Barcelo Caribe
  • Barcelo Caribe Maya
  • Barcelo Maya Caribe
  • Barcelo Maya Caribe All Inclusive Xpu-Ha
  • Barcelo Maya Caribe All Inclusive
  • Barcelo Maya Caribe Xpu-Ha
  • Caribe Barcelo
  • Barceló Maya Caribe All Inclusive
  • Barceló Maya Caribe Xpu-Ha
  • Barceló Maya Caribe All Inclusive Hotel Xpu-Ha
  • Barceló Maya Caribe All Inclusive Hotel
  • Barceló Maya Caribe All Inclusive Xpu-Ha
  • Barceló Maya Caribe All Inclusive All-inclusive property Xpu-Ha
  • Barceló Maya Caribe All Inclusive All-inclusive property
  • Barceló Maya Caribe Inclusive
  • Barceló Maya Caribe - All Inclusive Xpu-Ha
  • Barceló Maya Caribe - All Inclusive All-inclusive property

You should know

  • Barceló Maya Caribe - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.