With a stay at this Xpu-Ha property, you'll be steps from Ecopark Kantun Chi and within a 15-minute walk of Cenote Cristalino. Xpu-ha Beach and Puerto Aventuras Golf Club are also within 2 miles (3 km).
This all-inclusive property features a private beach, a full-service spa, and a water park. Enjoy a day at the beach snorkeling, or relax with sun loungers. Enjoy a meal in one of the 5 restaurants and perks like free buffet breakfast and free self parking.
Apr 24, 2022 by The Management.
Dear Svetlana, We first would like to thank you for choosing our Barceló Maya Caribe for your holidays in Riviera Maya and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Jul 25, 2021 by The Management.
Dear Guest, Although we are quite surprised and dismayed by the content of your review regarding your holiday at our Barceló Maya Beach, please rest assured that your comments have been taken onboard and revised by the entire Management team, however we would like to take this opportunity to clarify certain aspects of your review as a simple matter of exactness of the information reported. Regards,
Jul 20, 2021 by The Management.
Dear Guest, Thanks for your rating. Regards,
Apr 27, 2021 by La Gerencia
Estimado Huésped, Nos gustaría agradecerle su calificación tan positiva que ha compartido referente a su reciente visita a nuestro hotel Barceló, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas. Esperamos poder atenderle nuevamente. Saludos,
Dec 1, 2019 by The Management
Dear Guest, We are sincerely grateful for the time you spent to share your comments on your recent stay in our Barceló Maya Caribe hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. The Management
Sep 11, 2019 by Management
Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Barceló Maya Caribe. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. We have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Best regards.
Jul 25, 2019 by Management
Dear Anonymous, First of all i would like to thank you for choosing Barceló for your vacations, we really appreciate the time you took for rate your stay with us. Please feel free to contact us in firstname.lastname@example.org in order to follow up your case with the transportation an check what happened with it. Best regards!
May 3, 2019 by Front desk Manager
Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló Maya Caribe and are delighted to read that we were able to match your holiday expectations.
Jan 18, 2019 by Front desk Manager
Dear Anonymous, We're sorry you did not experience your vacations as well as you expected - we'll work hard to fix the issue you experienced. Thank you for letting us know.
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Barceló Maya Caribe - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. At Barceló Maya Caribe - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Xpu-Ha property.
Available in some public areas: Free WiFi
Free self parking , Parking (limited spaces)
Barceló Maya Caribe - All Inclusive offers 414 air-conditioned accommodations with minibars (stocked with some free items) and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.
Caribe Buffet - This buffet restaurant serves breakfast, lunch, and dinner. A children's menu is available.
Capitan Morgan Grill - This restaurant serves brunch and lunch. A children's menu is available.
La Fuente - This fine-dining restaurant specializes in Spanish cuisine and serves dinner only. Reservations are required.
A private beach, 2 outdoor tennis courts, a health club, and a water park (surcharge) with waterslides are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
U-Spa and U-Spa Kids has 25 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Barceló Maya Caribe - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast and through room service. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.