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At this property, you'll be steps from Ecopark Kantun Chi and within a 15-minute walk of Cenote Cristalino. Xpu-ha Beach and Bel Air Animal Park are also within 2 miles (3 km).
This all-inclusive property features a private beach, a casino, and a full-service spa. Enjoy a day at the beach snorkeling, or relax with sun loungers. Enjoy the 2 outdoor pools and get free self parking.
WiFi, LCD TVs
The 414 guestrooms feature furnished balconies or patios, LCD TVs with satellite channels, and thoughtful touches like minibars (stocked with some free items) and bathrobes. Other amenities include WiFi, rainfall showerheads, and coffee/tea makers.
Dec 1, 2019 by The Management
Dear Guest, We are sincerely grateful for the time you spent to share your comments on your recent stay in our Barceló Maya Caribe hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. The Management
Sep 11, 2019 by Management
Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Barceló Maya Caribe. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. We have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Best regards.
Jul 25, 2019 by Management
Dear Anonymous, First of all i would like to thank you for choosing Barceló for your vacations, we really appreciate the time you took for rate your stay with us. Please feel free to contact us in email@example.com in order to follow up your case with the transportation an check what happened with it. Best regards!
May 3, 2019 by Front desk Manager
Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló Maya Caribe and are delighted to read that we were able to match your holiday expectations.
Jan 18, 2019 by Front desk Manager
Dear Anonymous, We're sorry you did not experience your vacations as well as you expected - we'll work hard to fix the issue you experienced. Thank you for letting us know.
Jun 18, 2018 by Management
Dear Sheila, Thank you for sharing your experience with others. We appreciate your feedback verymuch. Best regards.
Mar 29, 2018 by Management
Dear guest, We appreciate your feedback, we will keep working to get better. Thank you!
May 18, 2017 by Barcelo Maya Caribe
Dear guest, Thank you for taking the time to tell us why our service failed to meet your expectations. We value your preference, and would like to address your concerns as quickly as possible. We will happy to pass your comment on to our japanish restaurant as a mean to improve its service. We look forward to serving you again. Regards,
Mar 22, 2017 by Barceló Maya Caribe
Dear Nebraska, Thank you so much for sharing your impressions about Barcelo Maya Caribe, we are glad we have fulfilled your expectations and that you have enjoyed your vacation with us. We love your positive attitude towards our services, and we will be pleased to serve you again in the future.
Mar 20, 2017 by Barceló Maya Caribe
Dear guest, Many thanks, we value your preference and we want to thank you for choosing Barceló Maya Caribe as your favorite vacation spot once again, we really appreciate the time you have taken to share your experience. We will happy to pass your comment on to our front desk manager as a mean to improve its service. We will be pleased to serve you again in the future. Kind regards,
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Barceló Maya Caribe - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. At Barceló Maya Caribe - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a swim-up bar. WiFi is available in public spaces for a fee. This all-inclusive property also offers a water park, a complimentary children's club, and a children's pool. Self parking is free. Smoking is allowed in designated areas at this 4-star Xpu-Ha property.
Available in all rooms: WiFi (surcharge)
Available in some public areas: WiFi (surcharge)
Free self parking
Barceló Maya Caribe - All Inclusive offers 414 air-conditioned accommodations with minibars (stocked with some free items) and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. This Xpu-Ha property provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
Caribe Buffet - This buffet restaurant serves breakfast, lunch, and dinner. A children's menu is available.
Capitan Morgan Grill - This restaurant serves brunch and lunch. A children's menu is available.
La Fuente - This fine-dining restaurant specializes in Spanish cuisine and serves dinner only. Reservations are required.
2 outdoor tennis courts and a water park are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a spa tub, and a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
U-Spa and U-Spa Kids has 25 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.
An airport shuttle service (surcharge) is available on request. For more details, please contact the property using the information on the reservation confirmation after booking.
Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.