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Serenity Authentic Glamping Tulum

3.5 star property
3.5-star beach hotel near Puerto Aventuras Marina

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Photo gallery for Serenity Authentic Glamping Tulum

Beach nearby, white sand
1 King Bed, Garden View (Harmony Tent) | 1 bedroom, premium bedding, minibar, in-room safe
2 restaurants, breakfast, lunch, dinner served; international cuisine
1 King Bed, Jetted Tub, Garden View (Bliss Tent) | Terrace/patio
Outdoor pool, sun loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Housekeeping
  • Room service
  • Bar
  • Pool
  • Laundry

Explore the area

Map
Carretera Federal Mz 21 Lote 18-4, Solidaridad, Xpu-Ha, QROO, 77733
  • Cenote Azul
    ‪1 min drive‬
  • Ecopark Kantun Chi
    ‪2 min drive‬
  • Puerto Aventuras Marina
    ‪5 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for 1 King Bed, Jetted Tub, Garden View (Bliss Tent)

1 King Bed, Jetted Tub, Garden View (Bliss Tent) | 1 bedroom, premium bedding, minibar, in-room safe

1 King Bed, Jetted Tub, Garden View (Bliss Tent)

  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Cabin

Family Cabin | 1 bedroom, premium bedding, minibar, in-room safe

Family Cabin

  • Sleeps 6
  • 3 King Beds

View all photos for Two Double Beds, Garden View (Harmony Tent)

Two Double Beds, Garden View (Harmony Tent) | View from room

Two Double Beds, Garden View (Harmony Tent)

  • 559 sq ft
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Twin Bed

View all photos for 1 King Bed, Garden View (Harmony Tent)

1 King Bed, Garden View (Harmony Tent) | 1 bedroom, premium bedding, minibar, in-room safe

1 King Bed, Garden View (Harmony Tent)

  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed, Garden View (Harmony Tent)

1 King Bed, Garden View (Harmony Tent) | 1 bedroom, premium bedding, minibar, in-room safe

1 King Bed, Garden View (Harmony Tent)

  • 445 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

About the neighborhood

Xpu-Ha

Seaside stay .Within 2 miles (3 km) of this Xpu-Ha hotel, you'll find Ecopark Kantun Chi and Xpu-ha Beach. Oasis Beach and Tajma Ha Cenote are also within 2 miles (3 km).

What's nearby

  • Cenote Azul - 1 min drive - 1.2 miles
  • Ecopark Kantun Chi - 2 min drive - 1.8 miles
  • Xpu-ha Beach - 2 min drive - 1.4 miles
  • Cenote Cristalino - 2 min drive - 1.6 miles
  • Puerto Aventuras Marina - 5 min drive - 3.8 miles

Getting around

  • Tulum Intl. Airport (TQO) - 76 min drive

Restaurants

  • ‪Mirador Buffet - ‬5 min drive
  • ‪Carey Lobby Bar - ‬5 min drive
  • ‪Palmeras - ‬4 min drive
  • ‪Tokyo - ‬3 min drive
  • ‪Bar Mojado Beach - ‬4 min drive

About this property

Serenity Authentic Glamping Tulum

3.5-star beach hotel near Puerto Aventuras Marina
Serenity Authentic Glamping Tulum offers its guests a full-service spa and an outdoor pool. There are 2 restaurants on site, along with a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A free manager's reception is offered daily. WiFi is free in public spaces.

Spa services, a terrace, and an arcade/game room are also featured at Serenity Authentic Glamping Tulum. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Xpu-Ha hotel.

  • 1 building
  • 1 floor
  • 30 guestrooms or units
  • 2 dining venues
  • 2 bars or lounges
  • Built in 2016
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Terrace
  • Garden
  • Smoking in designated areas
Serenity Authentic Glamping Tulum offers 30 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Beds feature premium bedding. This Xpu-Ha hotel provides complimentary wireless Internet access.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hair dryers can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, facials, and body wraps.

Languages

English, Spanish

Similar properties

2 outdoor pools, open 9:00 AM to 7:00 PM, sun loungers

Barceló Maya Tropical - All Inclusive

  • Pool
  • Breakfast included
  • All inclusive
  • Spa
4.2 out of 5, Very Good, 1,002 reviews
$201 nightly
The price is $245
Jun 24 - Jun 25
Total includes taxes and fees
Barceló Maya Tropical - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Full-service spa
  • Outdoor pool

Accessibility

  • No elevator

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children 2 and younger are not allowed at this property. All guests older than 2 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 120 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 2 years old and younger aren't allowed at this property.

Property is also known as

Serenity Luxury Tented Camp Xperience Hotels Hotel Xpu-Ha
Serenity Luxury Tented Camp Xperience Hotels Hotel
Serenity Luxury Tented Camp Xperience Hotels Xpu-Ha
Serenity Luxury Tented Camp Xperience Hotels
Serenity Eco Luxury Tented Camp Xperience Hotels Hotel Xpu-Ha
Serenity Eco Luxury Tented Camp Xperience Hotels Hotel
Serenity Eco Luxury Tented Camp Xperience Hotels Xpu-Ha
Serenity Eco Luxury Tented Camp Xperience Hotels
Serenity Luxury Tented Camp by Xperience Hotels
Serenity Tented Camp by Xperi

Frequently asked questions

How close is Serenity Authentic Glamping Tulum to the airport?

Serenity Authentic Glamping Tulum is 26.9 mi (262-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

Does Serenity Authentic Glamping Tulum have an airport shuttle?

Serenity Authentic Glamping Tulum offers an airport shuttle 24 hours a day, for a charge of USD 120 per person.

How close is Serenity Authentic Glamping Tulum to the beach?

This hotel is 10.1 mi (13-min drive) from Akumal Beach and 11.1 mi (23-min drive) from Half Moon Bay. Don't forget your sunscreen!

Does Serenity Authentic Glamping Tulum offer free breakfast?

Serenity Authentic Glamping Tulum does not offer free breakfast.

Is there a casino at Serenity Authentic Glamping Tulum?

No, there is no casino at this hotel.

What time is check-in at Serenity Authentic Glamping Tulum?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM.

Is there free parking at Serenity Authentic Glamping Tulum?

This hotel offers free self parking.

Does Serenity Authentic Glamping Tulum have a pool?

Serenity Authentic Glamping Tulum features an outdoor pool.

Does Serenity Authentic Glamping Tulum have a restaurant?

There are 2 onsite restaurants, offering options like international cuisine and happy hour.

Does Serenity Authentic Glamping Tulum have a spa?

This hotel has a spa, which features deep-tissue massages, body wraps, and body treatments.

How close is Serenity Authentic Glamping Tulum to downtown Xpu-Ha?

Serenity Authentic Glamping Tulum is 0.5 mi away from Xpu-Ha.

Serenity Authentic Glamping Tulum Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 123 out of 209 reviews
Rating 8 - Good. 56 out of 209 reviews
Rating 6 - Okay. 11 out of 209 reviews
Rating 4 - Poor. 11 out of 209 reviews
Rating 2 - Terrible. 8 out of 209 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Seungwoo

Liked: Cleanliness, amenities
Very good
Stayed 1 night in Mar 2025

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our room could not have been better. It exceeded my expectation. The restaurant was a disappointment. I'm an early riser and waiting until 8:00am for coffee was inconvenient. Also the breakfast menu was limited and not great.
Stayed 3 nights in Mar 2025

10/10 Excellent

Antonia

Stayed 4 nights in Feb 2025

8/10 Good

Adam

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Much nicer than expected!

So much nicer than expected! Grounds are gorgeous and lots of very thoughtful details through the walkways to the “rooms” we really enjoyed and would come back for sure.
Stayed 1 night in Feb 2025

10/10 Excellent

Olena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place. Will come back
Stayed 6 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Estefania

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time
Stayed 7 nights in Dec 2024

2/10 Terrible

Grant

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay here

My advice to potential customers - DO NOT STAY HERE. This is by far the worst place we stayed during our time in Mexico. The staff, with exception of the individual serving breakfast, are incompetent fools. The ambience, well if you enjoy the constant sound of high speed lorries hurtling down the dual carriageway 24 hours a day, you may enjoy. We did not. It should also be noted that from 6pm you have no access to food, restaurants, drinks, bars, nothing. You may as well be stranded at sea. For our stay, we were treated to noisy neighbours in adjacent tents. Then, for over 24 hours there was zero electricity or running water. We couldn’t shower. We couldn’t brush our teeth. We couldn’t even see 10cm in front of us after sunset. They did nothing to mitigate this for the guests. Their incompetence shining through yet again. Our stay became untenable, who can put up with this for the amount they charge per night, we decided to leave a day early and it was agreed that if we contacted hotels.com we would be able to receive a refund for the final night of our stay. Hotels.com then tried to contact Serenity to confirm but Serenity refused to respond. We’ve messaged Serenity, they’ve refused to respond to us also. These people are untrustworthy, dishonest, and dishonourable. They displayed a complete lack of customer service when it most needed. The meaning of ‘Serenity’ is the state of being calm, peaceful, and untroubled. They should probably change their name.
Stayed 4 nights in Nov 2024

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice experience for Glamping.
Stayed 2 nights in Jun 2024

8/10 Good

Ryall

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great getaway to slow down and get in nature. Loved the tents, beach and experience. Unfortunately restaurant is painfully slow, with poor service over priced. Other than that, it’s a quaint little getaway!
Stayed 2 nights in May 2024

6/10 Okay

Robin

Liked: Cleanliness, property conditions & facilities
I booked a room for 4 people and found out about extra charges when I arrived. The price on expedia is different than the property. I was disappointed when I could not change my expedia reservation to get a discounted rate for additional people.
Stayed 5 nights in May 2024

8/10 Good

Ryall

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a gem of a place! Tents, setting and beach all amazing! Hugo on the beach was the best waiter! The only downfall was the food in the restaurant at the hotel (beach was great). Poor food quality, over-priced and wait time over 60 minutes for dinner. Try that with kids - you want to stab your eye out with a fork. You don’t have many options down there for food as you’re isolated. If we did it again we would pack some fridge-friendly meals and avoid the restaurant all together. If they improved this aspect of the hotel it would be a 5 star Glamping experience!
Stayed 1 night in Mar 2024

8/10 Good

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience to feel free, close to the beach whici is ideal for the kids
Stayed 7 nights in Feb 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Estefania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it! Very quiet you have your privacy easy acess to beach! Beach was beautiful, Food was delicious! Defenetly will be back with our kids!
Stayed 3 nights in Jan 2024

2/10 Terrible

anna

Stayed 3 nights in Jan 2024

2/10 Terrible

Jeffrey

Business traveler
Disliked: Cleanliness, property conditions & facilities
They weren’t upfront about their cancellation policies. My unit had a dirty bathroom & the shower drain didn’t drain properly & smelled.
Stayed 4 nights in Nov 2023

8/10 Good

Arthur

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice tropical space. Will be better when all the area construction is finished.
Stayed 2 nights in Oct 2023

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Analizeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Staff amazing, helpful
Stayed 1 night in Sep 2023

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
I was only able to stay for one night, but I wish I could have stayed longer! The tent and grounds were GORGEOUS!! It was exactly what I needed for a quiet, relaxing stay. I could have laid in that hammock all day <3 I'll be back for sure!
Stayed 1 night in Jun 2023

10/10 Excellent

Rupeshwar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Glamping

Stayed 2 nights in May 2023

10/10 Excellent

Ryall

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property for a no-frills kinda stay in nature. Camping without the bugs & fan! A/C works well and rooms are clean and very comfortable. Staff super friendly and accommodating. Two areas for improvement: Food could be better - mostly fried and unhealthy. Times are limited. I advise against the spa as the massage was poor quality. Save yourself some $ and get one on the beach! We would stay again!

4/10 Poor

Daniela daniel

Traveled with partner
Liked: Cleanliness
There were at least 10 kids runnning around it was too noisy. Its suppsed to be a relaxing property. It wss not The hotel was full you could see the staff was overwhelmed at dinner time. The food is very boring
Stayed 1 night in Apr 2023