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"They need to fill more sand and clear ooff the rocks " More

By a verified traveler on Tue 05 Apr 2022

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Hotel Description

4-star beachfront property near Puerto Aventuras Marina

Beachfront retreat

Within a 10-minute walk of the property, you'll find Cenote Cristalino and Ecopark Kantun Chi. Xpu-ha Beach and Chac Mol Cenote are also within 3 miles (5 km).

All-inclusive

This smoke-free property features a private beach, a full-service spa, and a water park. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus. Enjoy the 2 outdoor tennis courts and free perks like buffet breakfast and free self parking.

Superior Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
$162* Per night/room Oct 5 - Oct 6

Junior Suite, Oceanfront (Premium Level)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Barceló Maya Colonial - All Inclusive ratings based on 23 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Barceló Maya Colonial - All Inclusive

Everyone (7) Couples (3) Family (15)
5 out of 5
location

Posted by on Aug 5, 2022

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Comment from Hotel Management

Aug 31, 2022 by The Management

We would like to thank you for the lovely review you shared following your recent visit to our Barceló Maya Colonial hotel and are delighted to read that we were able to match your holiday expectations and we look forward to see you soon.

1 out of 5
Es impresionante, que los trabajadores, no sepan quien es el Grupo Barcelo. En las tiendas del hotel no puedes pagar en efectivo. en ningun hotel te recchasan wue pagues en $ , La limpieza de las habitaciones, pecima, tienes que estar pidiendo a recepcion. por favor que te cambien las tohallas, y que nos den jabon para banarse. El servicio de recepcion pecimo.

Posted by on Jul 19, 2022

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Comment from Hotel Management

Aug 1, 2022 by The Management

Lamentamos sinceramente su decepción con su estancia en nuestro Barceló Maya Colonial, gracias por su tiempo y esperamos que Barceló siga siendo una opción para sus próximas vacaciones y que tengamos la oportunidad de devolverle la confianza en nuestra empresa en un futuro próximo .

4 out of 5
They need to fill more sand and clear ooff the rocks

Posted by on Apr 5, 2022

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Comment from Hotel Management

Apr 30, 2022 by The Management

Thank you for sharing your feedback on your recent experience in our hotel, your comments are crucial in our improvement process therefore we highly value your time and feedbak, we hope to welcoming you in a near future

5 out of 5
The Barcelo was a great resort. The seaweed and wind were our only issues... hard to snorkel, kayak... which of course are not fault of the resort. Thankfully there was plenty of other things to do. Service was very good and the resort was kept very clean. Overall impressive.

Posted by , from Chubbuck on Mar 26, 2022

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Comment from Hotel Management

Mar 30, 2022 by The Management

We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon

1 out of 5
No comment

Posted by on Mar 19, 2022

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Comment from Hotel Management

Mar 30, 2022 by The Management

We sincerely regret your disappointment with your stay in our Barceló Maya Colonial, thank you for your time and we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.

2 out of 5
Food was not good, and the drinks were not good. If all you want to do is sit by the pool, but not eat or drink, then this is the place for you. How can a major resort run out of french fries, chicken and guac during lunchtime of New Years weekend? Drinks were watered down, I feel like I drank syrup water with carmel coloring for 4 days. They had one bottle of each brand to share between the few swim up bars and had to go get it from the other bar when you ordered. How hard is it to have an extra bottle of rum for each bar? Employees worked their butt's off, to their credit, but there wasn't enough of them. Obviously trying to save payroll... Buffet was also not staffed- only 1 person for 3-4 stations, so everyone waited a LONG time. Easily took 20 minutes to get a burger for lunch. Drinks: you could easily be gone from your chair for 30 minutes. Huge resort, lots of walking. Plenty of chairs and towels, pool water was clean and warm. Bed was not comfortable and the frame on our kids bed broke while they were sleeping one night. In a nut shell: We don't stay at Barcelo again.

Posted by , from Colorado on Jan 4, 2021

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Comment from Hotel Management

Jan 7, 2021 by Management

Dear guest, Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. Please receive our most sincere apologies for failing to meet your expectations regarding our all inclusive service. Our main commitment is our guests' satisfaction and our goal, their preference for our hotels year after year, this is why the management team together with all departmental managers, check regularly our installations, revise restaurants' menus and products, undertake regular service trainings so as to ensure the compliance of our high standards of quality as a distinctive feature of our brand; this is why we hope we will have the pleasure to welcome you back on your next visit to La Riviera Maya and encourage you to point out any imperfection if any appears, we commit to do our utmost to make sure that you have a fantastic holiday experience among us.  Regards

1 out of 5

Posted by on Oct 12, 2020

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Comment from Hotel Management

Oct 17, 2020 by Management

Dear guest, First of all, we would like to thank you for choosing our Barceló Maya Grand Resort for your visit to the Riviera Maya. Although we sincerely regret reading that your stay fell short of your expectations, we appreciate the time spent sharing this information about your experience. We certainly believe that there is always room for improvement and your constructive feedback would have been very valuable to us and thus have helped us identify our areas of opportunity to offer the best possible service to our future. We hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Regards

5 out of 5
Five properties available to all. Sailing,diving,snorkeling swimming all on site, absolutely no reason to leave property. Staff and culinary offerings are exceptional.

Posted by , from midland, MI USA on Feb 24, 2020

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Comment from Hotel Management

Feb 24, 2020 by Management

Dear Chris, We want to thank you for choosing our Barceló Maya Colonial hotel for your vacation in La Riviera Maya, as well as dedicating part of your time to valuing and discussing your experience with us. We are pleased to know that we were able to meet your expectations. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. We appreciate your support in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us keep improving and make the stay at the Barceló hotels an unforgettable experience. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Regards

2 out of 5
All inclusive but you have to make reservations in most restaurants and they don’t tell you about it.

Posted by on Jan 7, 2020

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Comment from Hotel Management

Jan 9, 2020 by Management

Dear guest, We want to thank you for choosing our Barceló Maya Colonial hotel for your vacation in La Riviera Maya, as well as dedicating part of your time to valuing and discussing your experience with us. Information regarding specialty restaurants is published on our website, and at the time of check-in they are informed about the process to be able to book at those restaurants. Regards

2 out of 5
Check in reps were rude, moved my hotel, lies about premium services. Once in my room door did not lock, safe was closed, shower would not drain. Ice been to this resort 5 other times and this is my worst visit by far

Posted by on Dec 15, 2019

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Comment from Hotel Management

Dec 15, 2019 by Management

Dear guest, We want to thank you for choosing our Barceló Maya Colonial hotel for your vacation in La Riviera Maya, as well as dedicating part of your time to valuing and discussing your experience with us. We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Regarding Premium Level services, the information is available on our website and is the same information offered at the hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Regards

About the Barceló Maya Colonial - All Inclusive

Location Carretera Chetumal-Puerto Juarez, Xpu-Ha, QROO 77750

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Tennis
  • Volleyball

Lessons/classes/games
  • Dancing

Entertainment

  • Access to onsite nightclubs
  • Onsite live performances

Not included

  • Motorized water sports
  • Premium/non-domestic alcoholic beverages
  • Surcharge for room service
  • Childcare
  • Spa/beauty facilities and services
  • Offsite tours

  • Kayaking included
  • Access to onsite nightclubs included
  • Sailing included
  • Windsurfing included
  • Dancing classes/lessons included
  • Taxes included
  • Gratuities included
  • Additional gratuities accepted
  • Premium/imported alcoholic beverages not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Childcare not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Meals and drinks at companion properties included
  • Surcharge for room service
  • Miniature golf included
  • All onsite activities, and facilities and equipment included
  • Offsite tours not included
  • Onsite live performances included
  • Snorkeling included

Property Features

Barceló Maya Colonial - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply step outside to unwind on the property's beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Barceló Maya Colonial - All Inclusive like a water park (surcharge) and a complimentary children's club. Free breakfast is available. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. WiFi is free in public spaces. This Colonial property also offers an outdoor pool, a children's pool, and outdoor tennis courts. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis. This 4-star Xpu-Ha property is smoke free.

  • 480 guestrooms or units
  • 3 levels
  • 4 dining venues
  • 3 bars or lounges
  • 9999 sq ft of conference space
  • 929 sq m of conference space
  • Built in 2006
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 1
  • Children's pool
  • Waterslide
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Barceló Maya Colonial - All Inclusive offers 480 accommodations with minibars (stocked with some free items) and laptop-compatible safes. Rooms open to balconies or patios. LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. This Xpu-Ha property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony or patio
  • Stocked minibar (select free items)
  • Day bed
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast from 7:00 AM to 11:00 AM.

Barceló Maya Colonial - All Inclusive has 4 restaurants serving breakfast and dinner.

Nearby Activities

A private beach, 2 outdoor tennis courts, a health club, and a water park (surcharge) with waterslides are featured at the property. An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Fishing on site
  • Golfing nearby
  • Volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Health or beauty spa nearby
  • Yoga classes/instruction on site
  • Playground on site
  • Fitness classes on site
  • Sailing on site
  • Basketball on site
  • Scuba diving on site

Spa Services

U-Spa and U-Spa Kids has 25 treatment rooms including rooms for couples. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

  • Number of treatment rooms 25
  • Steam room in spa
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Barceló Maya Colonial - All Inclusive offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Noise-free guestrooms cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast and through room service.

  • Noise-free rooms not guaranteed
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Gloves are available to guests
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 1.5 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 278 per vehicle (roundtrip, maximum occupancy 7)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Barcelo Colonial Maya
  • Barcelo Maya Colonial
  • Barcelo Maya Colonial All Inclusive Xpu-Ha
  • Barcelo Maya Colonial All Inclusive. Resort
  • Barcelo Maya Colonial All Inclusive. Resort Xpu-Ha
  • Barcelo Maya Colonial All Inclusive. Xpu-Ha
  • Colonial Maya
  • Colonial Maya Barcelo
  • Maya Colonial
  • Maya Colonial Barcelo
  • Barceló Maya Colonial Xpu-Ha
  • Barcelo Maya Colonial Xpu-Ha
  • Barceló Maya Colonial All Inclusive All-inclusive property
  • Barceló Maya Colonial All Inclusive
  • Barceló Maya Colonial All Inclusive Hotel Xpu-Ha
  • Barcelo Maya Colonial All Inclusive
  • Barceló Maya Colonial All Inclusive Xpu-Ha
  • Barcelo Maya Colonial All Inclusive.
  • Barceló Maya Colonial All Inclusive Hotel Solidaridad
  • Barceló Maya Colonial All Inclusive Solidaridad
  • Barceló Maya Colonial Inclusi
  • Barceló Maya Colonial - All Inclusive Xpu-Ha
  • Barceló Maya Colonial - All Inclusive All-inclusive property

You should know

  • Pool access available from 9:00 AM to 7:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.