Barceló Maya Colonial - All Inclusive

Jul 20, 2019 by The Management

Dear guest, First of all we would like to thank you for choosing Barceló Maya Colonial to enjoy your holidays and have dedicated part of your time to comment and evaluate your stay with us. In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. At Barceló we understand that food and drinks are important aspects of our guests’ overall expérience, this is why our chefs have created a varied assortment of options to please every type of palate. Reading that you were satisfied with the quality but at times a little bit disappointed with the variety, makes us feel that we are doing a good job but with possibilities to do even better, and therefore we will revise why during your stay we didn´t seem to achieve our goal to offer a wide choice in each and every meal. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Regards

Jul 8, 2019 by The Management

Dear guest, We want to thank you for choosing our Barceló Maya Colonial hotel for your vacation in the Riviera Maya, as well as dedicate part of your time to evaluate and discuss your experience with us. In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Regards

May 27, 2019 by The Management

Dear Guest, We want to thank you for choosing our Barceló Maya Colonial hotel for your vacation in La Riviera Maya, as well as dedicating part of your time to assess and discuss your experience with us. We appreciate your support with your opinion in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue to improve and make the stay at the Barceló hotels an unforgettable experience. We hope to welcome you again very soon. Regards

Apr 28, 2019 by The Management

Dear guest, First of all, we want to thank you for having chosen Barceló Maya Colonial to enjoy your holidays and for having taken part of your time in valuing your stay with us. We lament hearing that the service provided at reception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their expérience among us. We would like to thank you for your highlights on the service you received in our restaurant and we will not fail to share your praising comments with the entire team with our congratulations for their contribution to your wellbeing whilst staying in the hotel. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Regards

Mar 28, 2019 by The Management

Dear guest, We want to thank you for choosing our Barceló Maya Colonial hotel to enjoy your vacation in La Riviera Maya, as well as dedicate part of your time to assess and discuss your experience with us. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Regards

Aug 5, 2018 by The Management

Dear Claudia, First of all, I would like to thank you for choosing Barceló Maya Colonial as your vacation resort and the comments you kindly share with us, we are happy you could enjoy the property and the service, I can let you know that all guest comments are very important to us, as they show us our strengths and opportunity areas. We are really happy that our main goal of creating unforgettable experiences have accomplished on you. and we appreciate the fact that you are sharing your good experience to family and friends, we will be happy to welcome everybody. We will be pleased to serve you again in the future. It will be a pleasure to receive you again. Best Regards Management

Jul 26, 2018 by The Management

Dear Dairon, First of all we would like to say thank you. We really appreciate your visit and the time you took to share your impression about your stay, Barceló Maya Tropical is committed to providing our guests with the highest quality services and facilities, and your comments help us every day to improve our Service. We have verified in our records and we really sorry about the misunderstanding with the room location, as you know each of our guests' requests are subject to availability upon check in time, in this case we do not find specific kind of beds request. Regarding hotel location, Barcelo Maya Beach, Caribe, Colonial & Tropical are part of a Complex, sharing facilities and services therefore our guests enjoy the same benefits by staying in any of them. We apologize for this wrong impression. Regarding your comments about Wi fi I would like to mention that we do have service in all areas of the hotel, however it has an extra cost or is included in the Club Premium package. We do have a courtesy service as well that we provide to all our guests from 10:00 -13: 00 Hrs in Maya Mall and Plaza Mexicana. In case of a la cart restaurants, sorry if at the moment that you tried to book the a la cart restaurant they were not available. The a la cart restaurants have certain sittings available for each time and we cannot overfill those spaces, because the service in a la cart restaurants is different that a buffet and in our effort for the deserve attention to all our guest we do not overfill the specialty restaurants. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Best Regards, Management

Mar 8, 2018 by Management

First of all, I would like to thank you for choosing Barceló Maya Colonial as your vacation resort and the comments you kindly share with us, we are happy you could enjoy the property and the service, I can let you know that all guest comments are very important to us, as they show us our strengths and opportunity areas. We are really happy that our main goal of creating unforgettable experiences have accomplished on you. and we appreciate the fact that you are sharing your good experience to family and friends, we will be happy to welcome everybody. We will be pleased to serve you again in the future. It will be a pleasure to receive you again. Best Regards Management

Feb 17, 2018 by Management

First of all, I would like to thank you for choosing Barceló Maya Colonial as your vacation hotel and the comments you kindly share with us. Guest feedback is very important for us, as we know they help us to continue improving our services. Thank you for taking the time to tell us why our service failed to meet your expectations. We value your preference, and would like to address your concerns as quickly as possible. I understand your frustration, and I sincerely apologize for any inconvenience we have caused you. We will address this via training and good hiring practices to reinforce and try to find employees that are motivated by serving others, and gaining satisfaction and motivation from helping to create special moments for each of our guests, which is our main goal. We will inform about your issue as well hotel where you have been staying. Best regards Management

Sep 26, 2017 by La Gerencia

Dear Jervis Let me extend you an apology for the inconveniences you have found during your stay. Our number one priority is always the satisfaction of oyr customers. We have addressed your inquiry to the corresponding department in order to avoid any similar attitude being displayed with our guests. Regarding your disappointing with the hotel change without notification, we have a new concept "stay in one and enjoy four hotels" share as restaurants, pools, a la carte restaurants, shopping área, theater and the rest of the facilities of the Barceló Maya Beach, Barceló Maya Caribe, Barceló Maya Colonial and Barceló Maya Tropical with the same Price and category, I am very sorry to know that nobody informed you about the benefit and the same hotel category that we have. We are sorry this has happened to you, and we really will appreciate if you let us show the real Barceló style attention in a future visit to our beautiful destination. Best Regards