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Stay at this Xpu-Ha property and you'll be within half a mile (1 km) of Ecopark Kantun Chi and 2 miles (3 km) of Xpu-ha Beach. Puerto Aventuras Marina and Dolphin Discovery are also within 3 miles (5 km).
This smoke-free property features a private beach, a casino, and a full-service spa. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus. Enjoy the 2 outdoor tennis courts and get free self parking.
Sofa beds, LCD TVs
Featuring conveniences like sofa beds and coffee/tea makers, the 480 guestrooms also offer balconies or patios and LCD TVs with satellite channels. Minibars (stocked with some free items), free bottled water, and ceiling fans are also available.
Barceló Maya Colonial - All Inclusive ratings based on 81 Verified Reviews
Guest reviews for Barceló Maya Colonial - All Inclusive
Jul 20, 2019 by The Management
Dear guest, First of all we would like to thank you for choosing Barceló Maya Colonial to enjoy your holidays and have dedicated part of your time to comment and evaluate your stay with us. In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. At Barceló we understand that food and drinks are important aspects of our guests’ overall expérience, this is why our chefs have created a varied assortment of options to please every type of palate. Reading that you were satisfied with the quality but at times a little bit disappointed with the variety, makes us feel that we are doing a good job but with possibilities to do even better, and therefore we will revise why during your stay we didn´t seem to achieve our goal to offer a wide choice in each and every meal. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Regards
Jul 8, 2019 by The Management
Dear guest, We want to thank you for choosing our Barceló Maya Colonial hotel for your vacation in the Riviera Maya, as well as dedicate part of your time to evaluate and discuss your experience with us. In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Regards
May 27, 2019 by The Management
Dear Guest, We want to thank you for choosing our Barceló Maya Colonial hotel for your vacation in La Riviera Maya, as well as dedicating part of your time to assess and discuss your experience with us. We appreciate your support with your opinion in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue to improve and make the stay at the Barceló hotels an unforgettable experience. We hope to welcome you again very soon. Regards
Apr 28, 2019 by The Management
Dear guest, First of all, we want to thank you for having chosen Barceló Maya Colonial to enjoy your holidays and for having taken part of your time in valuing your stay with us. We lament hearing that the service provided at reception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their expérience among us. We would like to thank you for your highlights on the service you received in our restaurant and we will not fail to share your praising comments with the entire team with our congratulations for their contribution to your wellbeing whilst staying in the hotel. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Regards
Mar 28, 2019 by The Management
Dear guest, We want to thank you for choosing our Barceló Maya Colonial hotel to enjoy your vacation in La Riviera Maya, as well as dedicate part of your time to assess and discuss your experience with us. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Regards
Aug 5, 2018 by The Management
Dear Claudia, First of all, I would like to thank you for choosing Barceló Maya Colonial as your vacation resort and the comments you kindly share with us, we are happy you could enjoy the property and the service, I can let you know that all guest comments are very important to us, as they show us our strengths and opportunity areas. We are really happy that our main goal of creating unforgettable experiences have accomplished on you. and we appreciate the fact that you are sharing your good experience to family and friends, we will be happy to welcome everybody. We will be pleased to serve you again in the future. It will be a pleasure to receive you again. Best Regards Management
Nice place, wish it would be more inclusive
Jul 26, 2018 by The Management
Dear Dairon, First of all we would like to say thank you. We really appreciate your visit and the time you took to share your impression about your stay, Barceló Maya Tropical is committed to providing our guests with the highest quality services and facilities, and your comments help us every day to improve our Service. We have verified in our records and we really sorry about the misunderstanding with the room location, as you know each of our guests' requests are subject to availability upon check in time, in this case we do not find specific kind of beds request. Regarding hotel location, Barcelo Maya Beach, Caribe, Colonial & Tropical are part of a Complex, sharing facilities and services therefore our guests enjoy the same benefits by staying in any of them. We apologize for this wrong impression. Regarding your comments about Wi fi I would like to mention that we do have service in all areas of the hotel, however it has an extra cost or is included in the Club Premium package. We do have a courtesy service as well that we provide to all our guests from 10:00 -13: 00 Hrs in Maya Mall and Plaza Mexicana. In case of a la cart restaurants, sorry if at the moment that you tried to book the a la cart restaurant they were not available. The a la cart restaurants have certain sittings available for each time and we cannot overfill those spaces, because the service in a la cart restaurants is different that a buffet and in our effort for the deserve attention to all our guest we do not overfill the specialty restaurants. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Best Regards, Management
Mar 8, 2018 by Management
First of all, I would like to thank you for choosing Barceló Maya Colonial as your vacation resort and the comments you kindly share with us, we are happy you could enjoy the property and the service, I can let you know that all guest comments are very important to us, as they show us our strengths and opportunity areas. We are really happy that our main goal of creating unforgettable experiences have accomplished on you. and we appreciate the fact that you are sharing your good experience to family and friends, we will be happy to welcome everybody. We will be pleased to serve you again in the future. It will be a pleasure to receive you again. Best Regards Management
Huge resort, pretty beaches, dirty rooms!
Feb 17, 2018 by Management
First of all, I would like to thank you for choosing Barceló Maya Colonial as your vacation hotel and the comments you kindly share with us. Guest feedback is very important for us, as we know they help us to continue improving our services. Thank you for taking the time to tell us why our service failed to meet your expectations. We value your preference, and would like to address your concerns as quickly as possible. I understand your frustration, and I sincerely apologize for any inconvenience we have caused you. We will address this via training and good hiring practices to reinforce and try to find employees that are motivated by serving others, and gaining satisfaction and motivation from helping to create special moments for each of our guests, which is our main goal. We will inform about your issue as well hotel where you have been staying. Best regards Management
Lack of communication and awful check-in process
Sep 26, 2017 by La Gerencia
Dear Jervis Let me extend you an apology for the inconveniences you have found during your stay. Our number one priority is always the satisfaction of oyr customers. We have addressed your inquiry to the corresponding department in order to avoid any similar attitude being displayed with our guests. Regarding your disappointing with the hotel change without notification, we have a new concept "stay in one and enjoy four hotels" share as restaurants, pools, a la carte restaurants, shopping área, theater and the rest of the facilities of the Barceló Maya Beach, Barceló Maya Caribe, Barceló Maya Colonial and Barceló Maya Tropical with the same Price and category, I am very sorry to know that nobody informed you about the benefit and the same hotel category that we have. We are sorry this has happened to you, and we really will appreciate if you let us show the real Barceló style attention in a future visit to our beautiful destination. Best Regards
About the Barceló Maya Colonial - All InclusiveLocation Carretera Chetumal-Puerto Juarez, Xpu-Ha, QROO 77750
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
- Meals, snacks, and beverages included
- Meals and beverages at companion properties
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
- Fitness facilities
- Miniature golf
- Supervised activities for children between 4 and 12 years old
- Access to onsite clubs
- Onsite live performances
- Motorized water sports
- Premium and/or non-domestic beverages
- Surcharge for room service
- Airport transfers
- Laundry/dry cleaning services
- Spa/beauty facilities and services
- Offsite tours
- Kayaking included
- Access to onsite clubs included
- Sailing included
- Windsurfing included
- Taxes included
- Airport transfers not included
- Premium/non-domestic beverages not included
- Fitness facilities included
- Tennis included
- Volleyball included
- Laundry/dry cleaning services not included
- Childcare not included
- Motorized water sports not included
- Spa/beauty facilities and services not included
- Surcharge for room service
- Miniature golf included
- Offsite tours not included
- Dancing classes/lessons included
- Gratuities included
- Additional gratuities accepted
- Food and beverage restrictions apply
- Meals and drinks at companion properties included
- All onsite activities, and facilities and equipment included
- Onsite live performances included
- Snorkeling included
Barceló Maya Colonial - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply step outside to unwind on the property's beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Barceló Maya Colonial - All Inclusive like a complimentary children's club and an outdoor pool. There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a swim-up bar. Public spaces have WiFi for a fee. This Colonial property also offers a children's pool, outdoor tennis courts, and a health club. Free self parking is available. This 4-star Xpu-Ha property is smoke free.
- 480 guestrooms or units
- 3 levels
- 4 dining venues
- 3 bars or lounges
- 9999 sq ft of conference space
- 929 sq m of conference space
- Built in 2006
- Bar by the pool
- Swim-up bar
- Kid's club (free)
- Childcare (surcharge)
- Business facilities
- Conference space
- Dry cleaning
- Front desk (24 hours)
- Staff is multilingual
- Storage area for luggage
- Front-desk safe
- Tour and ticket information
- Wedding services available
- Gift shop
- Beauty salon
- Newspapers in lobby (free)
- Television in lobby
- Onsite shopping
- No smoking on site
Family Friendly Amenities
- On private beach
- Outdoor pool
- Children's pool
- Outdoor tennis courts - 2
- Children's club (free)
- Babysitting or childcare (surcharge)
- In-room childcare (surcharge)
- Playground on site
- Sofa bed
Available in some public areas: WiFi (surcharge)
Free self parking
- Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (79.4 km / 49.4 mi)
- Property shuttles: Airport shuttle
- Parking: Free self parking
Barceló Maya Colonial - All Inclusive offers 480 air-conditioned accommodations with minibars (stocked with some free items) and laptop-compatible safes. Rooms open to balconies or patios. Accommodations are furnished with unspecified sofa beds and day beds. LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
- Private balcony or patio
- Pull-out sofa bed
- Stocked minibar (select free items)
- Day bed
- LCD television
- Satellite channels
- Premium channels
- Coffee maker
- Shower and tub combination
- Housekeeping (daily)
- Childcare in room (surcharge)
- Hair dryer
- Laptop safe
- Toiletries (free)
- Iron and ironing board
- Blackout drapes
- Climate control (air conditioning)
- Ceiling fan
- Ensuite bathroom
Food & Drink
Barceló Maya Colonial - All Inclusive has 4 restaurants serving breakfast and dinner.
A private beach, outdoor tennis courts, and a health club are featured at the property. An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Snorkeling on site
- Ziplining on site
- Playground on site
- Fishing on site
- Golfing nearby
- Fitness classes on site
- Sailing on site
- Basketball on site
- Scuba diving on site
- Volleyball on site
- Kayaking on site
- Windsurfing on site
U-Spa and U-Spa Kids has 25 treatment rooms including rooms for couples. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a steam room and Turkish bath/hammam.
The spa is open daily.
- Steam room in spa
- Number of treatment rooms 25
- Couples treatment rooms
- Body treatments
- Facial treatments
- Aromatherapy treatments
- Hydrotherapy treatments
If you have requests for specific accessibility needs, please note them at check-out when you book your room.
- Accessible bathroom
- In-room accessibility
- Check-in time starts at 3 PM
- Minimum check-in age is 18
Special check-in instructions:
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.
An airport shuttle service (surcharge) is available on request. For more details, please contact the property using the information on the reservation confirmation after booking.
Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.
- Check-out by noon
Children and extra beds
- Children are welcome.
- Rollaway/extra beds are not available.
- Cribs (infant beds) are not available.
- No pets allowed
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
- No rollaway/extra beds available
- No cribs (infant beds) available
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Fee for wireless Internet in public areas: USD 12 per 24-hour period (rates may vary)
- Airport shuttle fee: USD 123 per vehicle (one-way)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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You should know
- Barceló Maya Colonial - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
- Registered guests are the only ones allowed to be in guestrooms.