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4.3 out of 5

"It was a great stay. We went with our kids and the hotel is friendly with kids. The food was excellent. The staff were excellent and friendly. We went ... " More

By a verified traveler on Wed 01 Aug 2018

Hotel Description

4-star beachfront property near Puerto Aventuras Marina

Beachfront retreat

Stay at this Xpu-Ha property and you'll be within half a mile (1 km) of Ecopark Kantun Chi and 2 miles (3 km) of Xpu-ha Beach. Puerto Aventuras Marina and Dolphin Discovery are also within 3 miles (5 km).

All-inclusive

This smoke-free property features a private beach, a casino, and a full-service spa. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus. Enjoy the 2 outdoor tennis courts and get free self parking.

Sofa beds, LCD TVs

Featuring conveniences like sofa beds and coffee/tea makers, the 480 guestrooms also offer balconies or patios and LCD TVs with satellite channels. Minibars (stocked with some free items), free bottled water, and ceiling fans are also available.

Superior Room (2 adults)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$157* Per night/room Sep 1 - Sep 2

Superior Room (2 adults + 2 children)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room (2 adults plus 1 child)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room (4 adults)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room (3 adults +1 child)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite Oceanfront Premium Level, 2 adults + 2 children

Bed Count 1 King Bed Maximum Occupancy 4 Max

Barceló Maya Colonial - All Inclusive ratings based on 81 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Barceló Maya Colonial - All Inclusive

Everyone (20) Couples (2) Family (7)
3 out of 5
The property was nice with several amenities but for so many things you had to make a reservation. The day we arrived we were too tired to deal with that so we went the following morning and we could not make any reservations because everything was booked. We could not get a reservation at the restaurant we wanted to we settled. The food at the buffets seemed to be the same every day.

Posted by on Jul 17, 2019

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Comment from Hotel Management

Jul 20, 2019 by The Management

Dear guest, First of all we would like to thank you for choosing Barceló Maya Colonial to enjoy your holidays and have dedicated part of your time to comment and evaluate your stay with us. In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. At Barceló we understand that food and drinks are important aspects of our guests’ overall expérience, this is why our chefs have created a varied assortment of options to please every type of palate. Reading that you were satisfied with the quality but at times a little bit disappointed with the variety, makes us feel that we are doing a good job but with possibilities to do even better, and therefore we will revise why during your stay we didn´t seem to achieve our goal to offer a wide choice in each and every meal. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Regards

1 out of 5
Anything we asked, they said they don’t have it.. such as towels, toilet paper and mango. It was so hot since everything was outdoor. They shut off the air conditioner while we were still eating dinner at the restaurant. Waste of time and money to visit this place. I will never visit them again. Worst vacation place in my life.

Posted by on Jul 8, 2019

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Comment from Hotel Management

Jul 8, 2019 by The Management

Dear guest, We want to thank you for choosing our Barceló Maya Colonial hotel for your vacation in the Riviera Maya, as well as dedicate part of your time to evaluate and discuss your experience with us. In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Regards

4 out of 5
We travelled in a group of 20 which we all booked at different times and all travelled from different countries but yet our whole group was told at different arrival times that there was no reservation/room for us at the original location. After hours of fighting we were all placed in a different location within Barcelo. No sensitivity or remorse for the mistake on the resorts part.

Posted by on May 26, 2019

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Comment from Hotel Management

May 27, 2019 by The Management

Dear Guest, We want to thank you for choosing our Barceló Maya Colonial hotel for your vacation in La Riviera Maya, as well as dedicating part of your time to assess and discuss your experience with us. We appreciate your support with your opinion in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue to improve and make the stay at the Barceló hotels an unforgettable experience. We hope to welcome you again very soon. Regards

3 out of 5
The guest services staff were very rude. Waited a full 24 hrs before we got the room we paid for and they acted like that wasn’t a big deal. The first night they put us in a handicap accessible room and the toilet was broke. We then had to pack up our stuff again, check out of that room at 9am, leave our stuff with bellups, and was told to come back at 3pm. Went back to guest services at 3pm and was told our room was not ready. We were told to come back two more times before we finally got our room. The buffets/restaurants were good and service was ok! The dive shop we wasted $400 scuba diving they don’t take you to a very good spot. We also wasted $400 deep sea fishing and we were originally told it was $350 so that’s why we signed up.

Posted by on Apr 27, 2019

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Comment from Hotel Management

Apr 28, 2019 by The Management

Dear guest, First of all, we want to thank you for having chosen Barceló Maya Colonial to enjoy your holidays and for having taken part of your time in valuing your stay with us. We lament hearing that the service provided at reception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their expérience among us. We would like to thank you for your highlights on the service you received in our restaurant and we will not fail to share your praising comments with the entire team with our congratulations for their contribution to your wellbeing whilst staying in the hotel. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Regards

4 out of 5
The Beach setting was beautiful. The staff were very friendly

Posted by on Mar 28, 2019

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Comment from Hotel Management

Mar 28, 2019 by The Management

Dear guest, We want to thank you for choosing our Barceló Maya Colonial hotel to enjoy your vacation in La Riviera Maya, as well as dedicate part of your time to assess and discuss your experience with us. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Regards

5 out of 5
It was a great stay. We went with our kids and the hotel is friendly with kids. The food was excellent. The staff were excellent and friendly. We went to La Fuente restaurant for an elegant diner with our kids and Felipe was our waitress. He did a superb job. We enjoyed our diner on La Fuente restaurant. Also Noe from the buffet restaurant did an excellent job. Also we enjoyed scuba diving and snorkeling.

Posted by , from Georgia on Aug 1, 2018

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Comment from Hotel Management

Aug 5, 2018 by The Management

Dear Claudia, First of all, I would like to thank you for choosing Barceló Maya Colonial as your vacation resort and the comments you kindly share with us, we are happy you could enjoy the property and the service, I can let you know that all guest comments are very important to us, as they show us our strengths and opportunity areas. We are really happy that our main goal of creating unforgettable experiences have accomplished on you. and we appreciate the fact that you are sharing your good experience to family and friends, we will be happy to welcome everybody. We will be pleased to serve you again in the future. It will be a pleasure to receive you again. Best Regards Management

3 out of 5

Nice place, wish it would be more inclusive

The place is nice overall but there are things that being an all inclusive Resort did not meet my expectations. For some reason I booked the Colonial and stayed at the Tropical, no big difference but the tours and shuttles were all confused because of it. I feel the Wifi should have been complimentary in an all inclusive. And lastly I was there for 4 days and was not able to reserve at any of the restaurants Because they were always full. The staff was very kind and helpful.

Posted by , from Miami on Jul 23, 2018

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Comment from Hotel Management

Jul 26, 2018 by The Management

Dear Dairon, First of all we would like to say thank you. We really appreciate your visit and the time you took to share your impression about your stay, Barceló Maya Tropical is committed to providing our guests with the highest quality services and facilities, and your comments help us every day to improve our Service. We have verified in our records and we really sorry about the misunderstanding with the room location, as you know each of our guests' requests are subject to availability upon check in time, in this case we do not find specific kind of beds request. Regarding hotel location, Barcelo Maya Beach, Caribe, Colonial & Tropical are part of a Complex, sharing facilities and services therefore our guests enjoy the same benefits by staying in any of them. We apologize for this wrong impression. Regarding your comments about Wi fi I would like to mention that we do have service in all areas of the hotel, however it has an extra cost or is included in the Club Premium package. We do have a courtesy service as well that we provide to all our guests from 10:00 -13: 00 Hrs in Maya Mall and Plaza Mexicana. In case of a la cart restaurants, sorry if at the moment that you tried to book the a la cart restaurant they were not available. The a la cart restaurants have certain sittings available for each time and we cannot overfill those spaces, because the service in a la cart restaurants is different that a buffet and in our effort for the deserve attention to all our guest we do not overfill the specialty restaurants. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Best Regards, Management

5 out of 5

Family friendly

We stayed for one week in the tropical . We had age range of 5 to 70 years old and there was a lot of activities to keep us all so very happy. First of all the kids club staff were amazing with our son Mitzi, Zuly, cinthia,Sarah had great crafts and activities that he wanted to join in. The kids club building is located right where the pools are so he could be with us but then drop in with them on and off depending on what he was interested in doing. I'm active and did the stretching group and water aerobics. We also snorkelers right off the pier with thousands of fish. The water bike was also a big hit with my son. All the staff were extremely kind and attentive.

Posted by , from upstate new York on Mar 4, 2018

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Comment from Hotel Management

Mar 8, 2018 by Management

First of all, I would like to thank you for choosing Barceló Maya Colonial as your vacation resort and the comments you kindly share with us, we are happy you could enjoy the property and the service, I can let you know that all guest comments are very important to us, as they show us our strengths and opportunity areas. We are really happy that our main goal of creating unforgettable experiences have accomplished on you. and we appreciate the fact that you are sharing your good experience to family and friends, we will be happy to welcome everybody. We will be pleased to serve you again in the future. It will be a pleasure to receive you again. Best Regards Management

4 out of 5

Huge resort, pretty beaches, dirty rooms!

Pros: Its huge, tons of stuff to do without having to leave the resort. Ocean is beautiful.
Cons: Major room updates/upgrades, cleanliness, actual resort credit
Location: Only stayed on the resort.
I originally booked the Colonial section of this resort and to my surprise upon arrival, we were moved into another room on the Caribe section. We were also placed in a room closest to the lobby (farthest from the beach) in an outdated, dirty, and disappointing room. Firstly, there were half drank waters in the mini fridge, smudges and stuff all over the walls in the bathroom, parts falling off everywhere in the shower, blood splatter on the bedding... and more. I was expecting a lot more from a resort room, especially when the property is rated above 4 stars. Was told on our last day by the expedia team member that they overbooked everything and moved some unfortunate vacationers to the crappy parts of the hotel. Was not happy about that. Apart from the room itself, do not be fooled by the $1000 usd credit that comes with the reservation. This only applies in certain discounts towards services like the spa (10-25% off). It is not a credit, just minor discounts. Not happy with that. The rest of the resort is ginormous, like huge. The food is pretty good although I spent an entire night/day sick off of something I ate/drank (an no I did not drink unfiltered water). There are a ton of pools, which isn't my favorite feature since I flew all the way here to be in the actual ocean. Tons of greenery and beautiful landscaping. Entertainment was pretty awesome, the night shows were something you don't want to miss. Would go back only with major upgrades.

Posted by , from Brighton, CO on Feb 13, 2018

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Comment from Hotel Management

Feb 17, 2018 by Management

First of all, I would like to thank you for choosing Barceló Maya Colonial as your vacation hotel and the comments you kindly share with us. Guest feedback is very important for us, as we know they help us to continue improving our services. Thank you for taking the time to tell us why our service failed to meet your expectations. We value your preference, and would like to address your concerns as quickly as possible. I understand your frustration, and I sincerely apologize for any inconvenience we have caused you. We will address this via training and good hiring practices to reinforce and try to find employees that are motivated by serving others, and gaining satisfaction and motivation from helping to create special moments for each of our guests, which is our main goal. We will inform about your issue as well hotel where you have been staying. Best regards Management

3 out of 5

Lack of communication and awful check-in process

Pros: Facilities
Cons: Check-in process is a waste of time and awful process. Registration staff was not that friendly.
Location: Location of this facilities is very convenient since there are a lot of attractions nearby.
I originally booked a room at Barcelo Maya Colonial and ended up at Barcelo Maya Tropical. The change was not communicated to me in any way. I understand the both belong to the same hotel chain but my preference was Barcelo Maya Colonial and paid for it. The check-in process was awful since we had to wait in line for about 45 minutes twice: Registration and key pick up. The check-in process seems to be a long manual process which makes client waste a huge amount of time. We were told that once we're checked in, someone will bring the luggage to the room. We waited for a few hours and no one showed up. So we need to go get it ourselves from Lobby. Staff at the registration/check-in area were not too friendly. Very bad service and awful check-in process!!!!!

Posted by , from Connecticut, USA on Sep 10, 2017

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Comment from Hotel Management

Sep 26, 2017 by La Gerencia

Dear Jervis Let me extend you an apology for the inconveniences you have found during your stay. Our number one priority is always the satisfaction of oyr customers. We have addressed your inquiry to the corresponding department in order to avoid any similar attitude being displayed with our guests. Regarding your disappointing with the hotel change without notification, we have a new concept "stay in one and enjoy four hotels" share as restaurants, pools, a la carte restaurants, shopping área, theater and the rest of the facilities of the Barceló Maya Beach, Barceló Maya Caribe, Barceló Maya Colonial and Barceló Maya Tropical with the same Price and category, I am very sorry to know that nobody informed you about the benefit and the same hotel category that we have. We are sorry this has happened to you, and we really will appreciate if you let us show the real Barceló style attention in a future visit to our beautiful destination. Best Regards

About the Barceló Maya Colonial - All Inclusive

Location Carretera Chetumal-Puerto Juarez, Xpu-Ha, QROO 77750

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • Meals, snacks, and beverages included
  • Meals and beverages at companion properties

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Tennis
  • Volleyball

Lessons/classes/games
  • Dancing

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Access to onsite clubs
  • Onsite live performances

Not included

  • Motorized water sports
  • Premium and/or non-domestic beverages
  • Surcharge for room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours

  • Kayaking included
  • Access to onsite clubs included
  • Sailing included
  • Windsurfing included
  • Taxes included
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Miniature golf included
  • Offsite tours not included
  • Dancing classes/lessons included
  • Gratuities included
  • Additional gratuities accepted
  • Food and beverage restrictions apply
  • Meals and drinks at companion properties included
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included
  • Snorkeling included

Property Features

Barceló Maya Colonial - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply step outside to unwind on the property's beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Barceló Maya Colonial - All Inclusive like a complimentary children's club and an outdoor pool. There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a swim-up bar. Public spaces have WiFi for a fee. This Colonial property also offers a children's pool, outdoor tennis courts, and a health club. Free self parking is available. This 4-star Xpu-Ha property is smoke free.

  • 480 guestrooms or units
  • 3 levels
  • 4 dining venues
  • 3 bars or lounges
  • 9999 sq ft of conference space
  • 929 sq m of conference space
  • Built in 2006
  • Casino
  • Nightclub
  • Bar by the pool
  • Swim-up bar
  • Kid's club (free)
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • On private beach
  • Outdoor pool
  • Children's pool
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Sofa bed

Internet

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (79.4 km / 49.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Barceló Maya Colonial - All Inclusive offers 480 air-conditioned accommodations with minibars (stocked with some free items) and laptop-compatible safes. Rooms open to balconies or patios. Accommodations are furnished with unspecified sofa beds and day beds. LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony or patio
  • Pull-out sofa bed
  • Stocked minibar (select free items)
  • Day bed
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Barceló Maya Colonial - All Inclusive has 4 restaurants serving breakfast and dinner.

Nearby Activities

A private beach, outdoor tennis courts, and a health club are featured at the property. An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Ziplining on site
  • Playground on site
  • Fishing on site
  • Golfing nearby
  • Fitness classes on site
  • Sailing on site
  • Basketball on site
  • Scuba diving on site
  • Volleyball on site
  • Kayaking on site
  • Windsurfing on site

Spa Services

U-Spa and U-Spa Kids has 25 treatment rooms including rooms for couples. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a steam room and Turkish bath/hammam.

The spa is open daily.

  • Steam room in spa
  • Number of treatment rooms 25
  • Couples treatment rooms
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

An airport shuttle service (surcharge) is available on request. For more details, please contact the property using the information on the reservation confirmation after booking.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for wireless Internet in public areas: USD 12 per 24-hour period (rates may vary)
  • Airport shuttle fee: USD 123 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Barcelo Colonial Maya
  • Barcelo Maya Colonial
  • Barcelo Maya Colonial All Inclusive Xpu-Ha
  • Barcelo Maya Colonial All Inclusive. Resort
  • Barcelo Maya Colonial All Inclusive. Resort Xpu-Ha
  • Barcelo Maya Colonial All Inclusive. Xpu-Ha
  • Colonial Maya
  • Colonial Maya Barcelo
  • Maya Colonial
  • Maya Colonial Barcelo
  • Barceló Maya Colonial Xpu-Ha
  • Barcelo Maya Colonial Xpu-Ha
  • Barceló Maya Colonial All Inclusive All-inclusive property
  • Barceló Maya Colonial All Inclusive
  • Barceló Maya Colonial All Inclusive Hotel Xpu-Ha
  • Barcelo Maya Colonial All Inclusive
  • Barceló Maya Colonial All Inclusive Xpu-Ha
  • Barcelo Maya Colonial All Inclusive.
  • Barceló Maya Colonial All Inclusive Hotel Solidaridad
  • Barceló Maya Colonial All Inclusive Solidaridad
  • Barceló Maya Colonial Inclusi

You should know

  • Barceló Maya Colonial - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.