4-star beachfront property near Puerto Aventuras Marina
Beachfront retreat
Within a 10-minute walk of the property, you'll find Cenote Cristalino and Ecopark Kantun Chi. Xpu-ha Beach and Chac Mol Cenote are also within 3 miles (5 km).
All-inclusive
This smoke-free property features a private beach, a full-service spa, and a water park. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus. Enjoy the 2 outdoor tennis courts and free perks like buffet breakfast and free self parking.
Barceló Maya Colonial - All Inclusive ratings based on 23 Verified Reviews
Review Summary
3.3
out of 5
3.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff3.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Barceló Maya Colonial - All Inclusive
Everyone (7)Couples (3)Family (15)
5 out of 5
location
Posted by Cuong on Aug 5, 2022
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Comment from Hotel Management
Aug 31, 2022
by The Management
We would like to thank you for the lovely review you shared following your recent visit to our Barceló Maya Colonial hotel and are delighted to read that we were able to match your holiday expectations and we look forward to see you soon.
1 out of 5
Es impresionante, que los trabajadores, no sepan quien es el Grupo Barcelo. En las tiendas del hotel no puedes pagar en efectivo.
en ningun hotel te recchasan wue pagues en $ , La limpieza de las habitaciones, pecima, tienes que estar pidiendo a recepcion. por favor que te cambien las tohallas, y que nos den jabon para banarse. El servicio de recepcion pecimo.
Posted by Mercedes on Jul 19, 2022
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Comment from Hotel Management
Aug 1, 2022
by The Management
Lamentamos sinceramente su decepción con su estancia en nuestro Barceló Maya Colonial, gracias por su tiempo y esperamos que Barceló siga siendo una opción para sus próximas vacaciones y que tengamos la oportunidad de devolverle la confianza en nuestra empresa en un futuro próximo .
4 out of 5
They need to fill more sand and clear ooff the rocks
Posted by yvonne on Apr 5, 2022
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Comment from Hotel Management
Apr 30, 2022
by The Management
Thank you for sharing your feedback on your recent experience in our hotel, your comments are crucial in our improvement process therefore we highly value your time and feedbak, we hope to welcoming you in a near future
5 out of 5
The Barcelo was a great resort. The seaweed and wind were our only issues... hard to snorkel, kayak... which of course are not fault of the resort. Thankfully there was plenty of other things to do. Service was very good and the resort was kept very clean. Overall impressive.
Posted by SHANNON, from Chubbuck on Mar 26, 2022
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Comment from Hotel Management
Mar 30, 2022
by The Management
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon
1 out of 5
No comment
Posted by GEORGE OLIVER on Mar 19, 2022
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Comment from Hotel Management
Mar 30, 2022
by The Management
We sincerely regret your disappointment with your stay in our Barceló Maya Colonial, thank you for your time and we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.
2 out of 5
Food was not good, and the drinks were not good. If all you want to do is sit by the pool, but not eat or drink, then this is the place for you. How can a major resort run out of french fries, chicken and guac during lunchtime of New Years weekend? Drinks were watered down, I feel like I drank syrup water with carmel coloring for 4 days. They had one bottle of each brand to share between the few swim up bars and had to go get it from the other bar when you ordered. How hard is it to have an extra bottle of rum for each bar? Employees worked their butt's off, to their credit, but there wasn't enough of them. Obviously trying to save payroll... Buffet was also not staffed- only 1 person for 3-4 stations, so everyone waited a LONG time. Easily took 20 minutes to get a burger for lunch. Drinks: you could easily be gone from your chair for 30 minutes.
Huge resort, lots of walking. Plenty of chairs and towels, pool water was clean and warm. Bed was not comfortable and the frame on our kids bed broke while they were sleeping one night. In a nut shell: We don't stay at Barcelo again.
Posted by Drew, from Colorado on Jan 4, 2021
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Comment from Hotel Management
Jan 7, 2021
by Management
Dear guest,
Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel.
Please receive our most sincere apologies for failing to meet your expectations regarding our all inclusive service.
Our main commitment is our guests' satisfaction and our goal, their preference for our hotels year after year, this is why the management team together with all departmental managers, check regularly our installations, revise restaurants' menus and products, undertake regular service trainings so as to ensure the compliance of our high standards of quality as a distinctive feature of our brand; this is why we hope we will have the pleasure to welcome you back on your next visit to La Riviera Maya and encourage you to point out any imperfection if any appears, we commit to do our utmost to make sure that you have a fantastic holiday experience among us.
Regards
1 out of 5
Posted by a verified traveler on Oct 12, 2020
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Comment from Hotel Management
Oct 17, 2020
by Management
Dear guest,
First of all, we would like to thank you for choosing our Barceló Maya Grand Resort for your visit to the Riviera Maya.
Although we sincerely regret reading that your stay fell short of your expectations, we appreciate the time spent sharing this information about your experience. We certainly believe that there is always room for improvement and your constructive feedback would have been very valuable to us and thus have helped us identify our areas of opportunity to offer the best possible service to our future.
We hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times.
Regards
5 out of 5
Five properties available to all. Sailing,diving,snorkeling swimming all on site, absolutely no reason to leave property. Staff and culinary offerings are exceptional.
Posted by Chris, from midland, MI USA on Feb 24, 2020
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Comment from Hotel Management
Feb 24, 2020
by Management
Dear Chris,
We want to thank you for choosing our Barceló Maya Colonial hotel for your vacation in La Riviera Maya, as well as dedicating part of your time to valuing and discussing your experience with us. We are pleased to know that we were able to meet your expectations.
We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.
It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours.
We appreciate your support in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us keep improving and make the stay at the Barceló hotels an unforgettable experience.
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.
Regards
2 out of 5
All inclusive but you have to make reservations in most restaurants and they don’t tell you about it.
Posted by a verified traveler on Jan 7, 2020
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Comment from Hotel Management
Jan 9, 2020
by Management
Dear guest,
We want to thank you for choosing our Barceló Maya Colonial hotel for your vacation in La Riviera Maya, as well as dedicating part of your time to valuing and discussing your experience with us.
Information regarding specialty restaurants is published on our website, and at the time of check-in they are informed about the process to be able to book at those restaurants.
Regards
2 out of 5
Check in reps were rude, moved my hotel, lies about premium services. Once in my room door did not lock, safe was closed, shower would not drain. Ice been to this resort 5 other times and this is my worst visit by far
Posted by a verified traveler on Dec 15, 2019
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Comment from Hotel Management
Dec 15, 2019
by Management
Dear guest,
We want to thank you for choosing our Barceló Maya Colonial hotel for your vacation in La Riviera Maya, as well as dedicating part of your time to valuing and discussing your experience with us.
We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one.
Regarding Premium Level services, the information is available on our website and is the same information offered at the hotel.
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Regards
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Activities and facilities/equipment All onsite activities and use of facilities and equipment are included.
Water activities
Kayaking
Sailing
Snorkeling
Windsurfing
Land activities
Fitness facilities
Miniature golf
Tennis
Volleyball
Lessons/classes/games
Dancing
Entertainment
Access to onsite nightclubs
Onsite live performances
Not included
Motorized water sports
Premium/non-domestic alcoholic beverages
Surcharge for room service
Childcare
Spa/beauty facilities and services
Offsite tours
Kayaking included
Access to onsite nightclubs included
Sailing included
Windsurfing included
Dancing classes/lessons included
Taxes included
Gratuities included
Additional gratuities accepted
Premium/imported alcoholic beverages not included
Fitness facilities included
Tennis included
Volleyball included
Childcare not included
Motorized water sports not included
Spa/beauty facilities and services not included
Meals and drinks at companion properties included
Surcharge for room service
Miniature golf included
All onsite activities, and facilities and equipment included
Offsite tours not included
Onsite live performances included
Snorkeling included
Property Features
Barceló Maya Colonial - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply step outside to unwind on the property's beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Barceló Maya Colonial - All Inclusive like a water park (surcharge) and a complimentary children's club. Free breakfast is available. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. WiFi is free in public spaces. This Colonial property also offers an outdoor pool, a children's pool, and outdoor tennis courts. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis. This 4-star Xpu-Ha property is smoke free.
480 guestrooms or units
3 levels
4 dining venues
3 bars or lounges
9999 sq ft of conference space
929 sq m of conference space
Built in 2006
Buffet breakfast (free)
Nightclub
Deli
Kid's club (free)
Childcare (surcharge)
Poolside lounge chairs
Business facilities
Conference space
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Terrace
Garden
Gift shop
Beauty salon
Newspapers in lobby (free)
Television in lobby
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Bar by the pool
Swim-up bar
Family Friendly Amenities
Family property
On private beach
Number of outdoor pools - 1
Children's pool
Waterslide
Free WiFi
Outdoor tennis courts - 2
Children's club (free)
Snack bar/deli
Laundry facilities
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Playground on site
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Parking (limited spaces)
Transport
Parking: Free self parking
Room Amenities
Barceló Maya Colonial - All Inclusive offers 480 accommodations with minibars (stocked with some free items) and laptop-compatible safes. Rooms open to balconies or patios. LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. This Xpu-Ha property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
Private balcony or patio
Stocked minibar (select free items)
Day bed
LCD television
Satellite channels
Premium channels
Coffee maker
Shower and tub combination
Housekeeping (daily)
Childcare in room (surcharge)
Hair dryer
Laptop safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ceiling fan
Ensuite bathroom
Food & Drink
Guests are served free buffet breakfast from 7:00 AM to 11:00 AM.
Barceló Maya Colonial - All Inclusive has 4 restaurants serving breakfast and dinner.
Nearby Activities
A private beach, 2 outdoor tennis courts, a health club, and a water park (surcharge) with waterslides are featured at the property. An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Snorkeling on site
Fishing on site
Golfing nearby
Volleyball on site
Kayaking on site
Windsurfing on site
Health or beauty spa nearby
Yoga classes/instruction on site
Playground on site
Fitness classes on site
Sailing on site
Basketball on site
Scuba diving on site
Spa Services
U-Spa and U-Spa Kids has 25 treatment rooms including rooms for couples. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Number of treatment rooms 25
Steam room in spa
Couples treatment rooms
Manicures and pedicures
Body treatments
Facial treatments
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible on-site restaurant
Wheelchair accessible path of travel
Wheelchair-accessible registration desk
Wheelchair accessible (may have limitations)
In-room accessibility
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at anytime
Minimum check-in age is: 18
Special check-in instructions:
This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Barceló Maya Colonial - All Inclusive offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast and through room service.
Noise-free rooms not guaranteed
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Staff wears personal protective equipment
Masks are available to guests
Gloves are available to guests
Protective clothing is not available to guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
No cribs (infant beds) available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available through room service
Debit cards
Fees
Guests will be asked to pay the following charges at the property:
Sanitation services: USD 1.5 per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Airport shuttle fee: USD 278 per vehicle (roundtrip, maximum occupancy 7)
Early check-in is available for a fee (subject to availability, amount varies)
Late check-out is available for a fee (subject to availability, amount varies)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Barcelo Colonial Maya
Barcelo Maya Colonial
Barcelo Maya Colonial All Inclusive Xpu-Ha
Barcelo Maya Colonial All Inclusive. Resort
Barcelo Maya Colonial All Inclusive. Resort Xpu-Ha
Barcelo Maya Colonial All Inclusive. Xpu-Ha
Colonial Maya
Colonial Maya Barcelo
Maya Colonial
Maya Colonial Barcelo
Barceló Maya Colonial Xpu-Ha
Barcelo Maya Colonial Xpu-Ha
Barceló Maya Colonial All Inclusive All-inclusive property
Barceló Maya Colonial All Inclusive
Barceló Maya Colonial All Inclusive Hotel Xpu-Ha
Barcelo Maya Colonial All Inclusive
Barceló Maya Colonial All Inclusive Xpu-Ha
Barcelo Maya Colonial All Inclusive.
Barceló Maya Colonial All Inclusive Hotel Solidaridad
Barceló Maya Colonial All Inclusive Solidaridad
Barceló Maya Colonial Inclusi
Barceló Maya Colonial - All Inclusive Xpu-Ha
Barceló Maya Colonial - All Inclusive All-inclusive property
You should know
Pool access available from 9:00 AM to 7:00 PM.
Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions
Barceló Maya Colonial - All Inclusive is 49.1 mi (72-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.
Airport shuttle services are not available at Barceló Maya Colonial - All Inclusive.
This property is on a private beach. Don't forget your sunscreen!
Yes, Barceló Maya Colonial - All Inclusive offers free breakfast.
No, there is no casino at this property.
Check-in is from 3:00 PM - anytime. A fee applies for early check-in (amount may vary).
This property offers free self parking.
Barceló Maya Colonial - All Inclusive features an outdoor pool and a children's pool. Guests can enjoy pool access from 9:00 AM to 7:00 PM.
Yes, there are 4 restaurants on site.
Pamper yourself with a day at U-Spa and U-Spa Kids, where you can enjoy body treatments, mani/pedis, and body scrubs.
Barceló Maya Colonial - All Inclusive is 1.1 mi away from Xpu-Ha.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
