4.5-star beachfront property near Puerto Aventuras Marina
Beachside getaway
Within a 15-minute walk of the property, you'll find Ecopark Kantun Chi and Xpu-ha Beach. Chac Mol Cenote and Puerto Aventuras Marina are also within 3 miles (5 km).
All-inclusive
A full-service spa, 5 restaurants, and 4 outdoor pools are all featured at this all-inclusive property. Enjoy the 2 outdoor tennis courts and perks like free self parking and free WiFi. Enjoy the gym and visit the 5 bars/lounges and poolside bar for drinks.
Barceló Maya Riviera - Adults Only - All Inclusive ratings based on 13 Verified Reviews
Review Summary
4.5
out of 5
4.5 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition5.0 out of 5.0
Guest reviews for Barceló Maya Riviera - Adults Only - All Inclusive
Everyone (4)Couples (7)Family (2)
4 out of 5
Posted by Crystal on Sep 11, 2022
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5 out of 5
Beautiful people !!!! Property is gorgeous!!!! Definitely best hotel I ever went to!!!
Posted by Adromeda on Sep 7, 2022
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Comment from Hotel Management
Sep 8, 2022
by Customer Service
First and foremost we would like to thank you for the praising review you shared following your recent visit to our Barceló Riviera hotel and are delighted to read that we were able to match your expectations. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.
5 out of 5
Posted by Jennifer Anne on Jul 5, 2022
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4 out of 5
This property is beautiful and well maintained. The pool is fantastic
Posted by BRAD, from NORTHGLENN on Jun 26, 2022
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Comment from Hotel Management
Jun 26, 2022
by Customer Service
First and foremost we would like to thank you for the praising review you shared following your recent visit to our Barcelo Maya Riviera hotel and are delighted to read that we were able to match your expectations.
Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.
5 out of 5
This is the most beautiful property with the best staff. Third visit. Excellent
Posted by Laurie Kim on May 24, 2022
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Comment from Hotel Management
Jun 10, 2022
by Customer Service
Thank you very much for sharing this great review of your recent stay at Barceló Maya Riviera. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.
5 out of 5
The staff and service were amazing. It was the perfect vacation to sit back and relax. I highly recommend this resort.
Posted by Ashby on Apr 15, 2022
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Comment from Hotel Management
Apr 16, 2022
by Guest Service
Firstly we would like to thank you for choosing our Barceló hotel for your holidays in and for the review you shared , all of your kind words about your stay with us are great to hear.
5 out of 5
Staff was friendly, buffet options were endless, and I enjoy the opportunity to walk amongst the various resorts.
Posted by Brandy on Mar 16, 2022
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Comment from Hotel Management
Mar 22, 2022
by Guest Service
Thank you very much for sharing this great review of your recent stay at Barceló Maya Riviera. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Look forward to serving you again soon. Best regards.
5 out of 5
It was a fantastic trip and very accommodating.
Posted by Mitchell on Jan 10, 2022
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Comment from Hotel Management
Jan 10, 2022
by The Managment
Dear
Thank you very much for sharing this great review of your recent stay at Barceló Maya Riviera. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon
Best Regards
Customer service
Barceló Maya Riviera
5 out of 5
Posted by Lorine on Nov 1, 2021
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2 out of 5
For the price we paid, I expected a higher standard. The staff was unfriendly and unhelpful, distasteful food, watered down drinks, and bartenders were mostly cold or rude. The food at the buffets was dry and barely edible, we had stomach problems/pains for 3 days, suspecting it was food poisoning. It’s not worth eating. And food was always cold as soon as we walked back to our table, staff catered to local guests (difficult to find staff that spoke basic English) and didn’t care about tourists. It was even difficult to get a glass of water during breakfast. The restaurant food is maybe a touch better but not worth the money you spend to come here. Would not recommend and will definitely not be returning!
Posted by Joshua on Oct 19, 2021
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Comment from Hotel Management
Oct 25, 2021
by Gerente de Recepción
Dear Joshua,
In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics
We first would like to extend our sincere apologies for the imperfections of service you describe in your review and although your comments do not seem to match the usual feedback we receive both onsite and online, we will make sure to discuss your review internally so as to avoid giving this kind of impressions from our dedicated employees.
At Barceló we understand that food and drinks are important aspects of our guests’ overall expérience, this is why our chefs have created a varied assortment of options to please every type of palate. Reading that you were satisfied with the quality but at times a little bit disappointed with the variety, makes us feel that we are doing a good job but with possibilities to do even better, and therefore we will revise why during your stay we didn´t seem to achieve our goal to offer a wide choice in each and every meal.
Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance
Warm Regards,
About the Barceló Maya Riviera - Adults Only - All Inclusive
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Property Features
Barceló Maya Riviera - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Barceló Maya Riviera - Adults Only - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, outdoor tennis courts, and a fitness center. There are 5 restaurants on site. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. WiFi is free in public spaces. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Barceló Maya Riviera - Adults Only - All Inclusive. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis. A complete renovation of Barceló Maya Riviera - Adults Only - All Inclusive was completed in December 2019. This 4.5-star Xpu-Ha property is smoke free.
850 guestrooms or units
5 levels
5 dining venues
5 bars or lounges
Built in 2019
Poolside lounge chairs
Conference center
Dry cleaning
Front desk (24 hours)
Express check-out
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Terrace
Garden
Gift shop
Beauty salon
Newspapers for purchase
ATM
Elevator
No smoking on site
Bar by the pool
Swim-up bar
Internet
Available in some public areas:
Free WiFi
, WiFi (surcharge)
Parking
Free self parking
, Parking (limited spaces)
Transport
Property shuttles: Airport shuttle
Parking: Free self parking
Room Amenities
Barceló Maya Riviera - Adults Only - All Inclusive offers 850 air-conditioned accommodations with rooftop private spa tubs and free minibar items. Rooms open to balconies. Each accommodation is individually furnished. 50-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations with hydromassage showerheads, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily. Renovation of all guestrooms was completed in December 2019.
Private rooftop hot tub
Private balcony
Stocked minibar (free)
LCD television
Cable channels
Coffee maker
Shower and tub combination
Hydromassage showerhead
Housekeeping (daily)
Hair dryer
Laptop safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Air conditioning
Ensuite bathroom
Unique furnishings
Wardrobe or closet
Toothbrush and toothpaste
Food & Drink
Barceló Maya Riviera - Adults Only - All Inclusive has 5 restaurants on site.
Nearby Activities
4 outdoor swimming pools are on site along with outdoor tennis courts and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Snorkeling on site
Miniature golf on site
Fitness classes on site
Scuba diving on site
Volleyball on site
Windsurfing on site
Spa Services
U-Spa has 26 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Number of treatment rooms 26
Couples treatment rooms
Manicures and pedicures
Body wraps
Facial treatments
Aromatherapy treatments
Hydrotherapy treatments
Hot stone massage
Deep tissue massage
Swedish massage
Sauna in spa
Spa tub in spa
Steam room in spa
Sports massage
Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible on-site restaurant
Accessible bathroom (in select rooms)
Roll-in shower (in select rooms)
Wheelchair accessible parking
In-room accessibility (in select rooms)
Wheelchair-accessible registration desk
Wheelchair accessible (may have limitations)
Wheelchair-accessible meeting spaces/business center
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at anytime
Minimum check-in age is: 18
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Barceló Maya Riviera - Adults Only - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets and service animals are not allowed at Barceló Maya Riviera - Adults Only - All Inclusive
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast and through room service.
Caters to adults only
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Staff wears personal protective equipment
Masks are available to guests
Gloves are available to guests
Protective clothing is not available to guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
No cribs (infant beds) available
Property confirms they are implementing enhanced cleaning measures
Smoke detector
Individually-wrapped food options are available
Service animals not allowed
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available through room service
Minimum guest age is 18
Debit cards
Fees
Guests will be asked to pay the following charges at the property:
Sanitation services: USD 1.8 per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for wireless Internet in public areas: USD 12 per night (2-device limit, rates may vary)
Airport shuttle fee: USD 278 per vehicle (roundtrip, maximum occupancy 7)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Barcelo Maya Riviera Resort Xpu-Ha
Barcelo Maya Riviera Adults Resort Xpu-Ha
Barcelo Maya Riviera Adults Resort
Barcelo Maya Riviera Adults Xpu-Ha
Barcelo Maya Riviera Adults
Resort Barcelo Maya Riviera - Adults only Xpu-Ha
Xpu-Ha Barcelo Maya Riviera - Adults only Resort
Resort Barcelo Maya Riviera - Adults only
Barcelo Maya Riviera - Adults only Xpu-Ha
Barcelo Maya Riviera Resort
Barcelo Maya Riviera Xpu-Ha
Resort Barcelo Maya Riviera Xpu-Ha
Xpu-Ha Barcelo Maya Riviera Resort
Resort Barcelo Maya Riviera
Barcelo Maya Riviera
Barcelo Maya Riviera Adults
Barcelo Maya Riviera Adults Only All Inclusive
Barceló Maya Riviera - Adults Only - All Inclusive Xpu-Ha
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
This is an adults-only property and guests under 18 years old aren't allowed.
Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions
Barceló Maya Riviera - Adults Only - All Inclusive is 49.9 mi (73-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.
Barceló Maya Riviera - Adults Only - All Inclusive offers an airport shuttle 24 hours a day, at scheduled times, for a charge of USD 278 per vehicle, roundtrip.
This property is on the beach. Don't forget your sunscreen!
Barceló Maya Riviera - Adults Only - All Inclusive does not offer free breakfast.
No, there is no casino at this property.
Check-in is from 3:00 PM - anytime. A fee applies for early check-in.
This property offers free self parking.
Barceló Maya Riviera - Adults Only - All Inclusive features 4 outdoor pools.
Yes, there are 5 restaurants on site.
Pamper yourself with a day at U-Spa, where you can enjoy sports massages, body wraps, and aromatherapy.
Barceló Maya Riviera - Adults Only - All Inclusive is 0.6 mi away from Xpu-Ha.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
