Within a 5-minute walk of this Xpu-Ha property, you'll find Xpu-ha Beach and Cenote Cristalino. Ecopark Kantun Chi and Cenote Azul are also within half a mile (1 km).
This all-inclusive property features a full-service spa, a water park, and 3 restaurants. Dine at the beachfront restaurant and relax with sun loungers. Bring the family and enjoy the free kid's club, children's pool, and kid-friendly dining.
Jun 23, 2021 by The Management
We appreciate your preference for Barceló Hotels and the time it took to answer this survey. The feedback of our guests is very important for us, because thanks to it we can identify our strengths, as well as the areas of opportunity in order to improve the quality of our services, so we will be very pleased to take your observations into consideration. It will be an honor if you decide to visit us again. Best regards,
Oct 23, 2019 by Manager
Dear Guest, Thank you for the time you took out of your day to share your comments regarding your recent stay in our Barceló Maya Beach hotel. We were very saddened to read your disappointment with the dining expériences, at Barceló we know that meals are an important aspect of our guests' overall holiday expérience therefore we will make sure to take your comments into account to improve in this aspect of our services. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Regards,
Aug 31, 2019 by Manager
Dear Guest, Thank you for staying with us and taking the time to let us know about your experience at Barceló Maya Beach. I’m sadden to hear your stay was anything less than memorable. I will share your valued review with our staff and Management, so we can ensure perfection. We hope you will grant us with a second visit, to make your stay extraordinary. Best regards, José Luis Serratos Sub Director Barceló Maya Beach
Jul 29, 2019 by José Luis Serratos
Dear Guest, First of all, we want to thank you for your comments after your recent visit with us and we are delighted to read that we were able to exceed your holiday expectations. Your opinion is very important to us, as we strive to provide our guests with a caring and personalized service. We hope you will allow us to make your next stay unforgettable. Yours Truly, José Luis Serratos Subdirector Barceló Maya Beach
Apr 13, 2019 by Manager
Dear Guest, Thank you for providing your positive feedback after your recent stay at Barceló Maya Beach. It is overwhelming to our staff and I, knowing we were able to accomplish yet another wonderful vacation. We will be more that honor to welcome you back soon. Kind regards, José Luis Serratos Sub Director Barcelo Maya Beach
May 9, 2019 by Manager
Dear Guest, Thank you for your valued time and your review on your recent stay at Barceló Maya Beach. It is with great concern that I read your feedback about how we did not manage to exceed your expectations during your stay, please know that day by day each and every staff member puts very much effort in order to work hard and to accomplish your every needs, our goal is to make your holidays as perfect and memorable as they can possibly be. Please forgive us, for not being this the occasion. I truly hope you allow us another opportunity to welcome you and allow me to assure you that you will notice all the improvements we have made since your last stay and hopefully change the thought you have towards our Resort. Best Regards, José Luis Serratos Subdirector Barceló Maya Beach
Jul 15, 2018 by Manager
Dear Casandra, first of all, we would like to thank you for choosing Barceló Maya Beach for your vacations. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Regards
Mar 29, 2018 by manager
Dear Bev, Firstly we would like to thank you for choosing our Barceló Maya Beach hotel for your holidays in teh Riviera Maya and for the review you shared, all of your kind words about your stay with us are great to hear. Regards
Mar 29, 2018 by manager
Dear Anonymous, Firstly we would like to thank you for choosing our Barceló Maya Beach hotel for your holidays in the Riviera Maya and for the review you shared, all of your kind words about your stay with us are great to hear. Regards
Jan 4, 2018 by Manager
Dear Cynthia, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló Maya Beach hotel and are delighted to read that we were able to match your holiday expectations. Please accept our sincerest apologies for the imperfections you describe in your review, all rooms reserved for new arrivals are per standard double checked by our head of housekeeping to ensure that everything is functional and spotless for our guests, clearly we were not performing to our usual standard on this occasion and we regret not being immediatley informed at réception so as to be able to intervene in no time for you to fully enjoy your stay in our hotel. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Regards
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Barceló Maya Beach - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Barceló Maya Beach - All Inclusive, you'll find a full-service spa, a water park (surcharge), and 2 outdoor swimming pools. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Event space at this property measures 12109 square feet (1125 square meters) and includes a conference center. A children's pool, a health club, and a spa tub are also featured at the family-friendly Barceló Maya Beach - All Inclusive. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis. This 4-star Xpu-Ha property is smoke free.
Available in some public areas: Free WiFi
Free self parking , Parking (limited spaces)
Barceló Maya Beach - All Inclusive offers 630 air-conditioned accommodations with minibars (stocked with some free items) and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
Beach Buffet - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Mexico Lindo - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. A children's menu is available. Reservations are required.
Rancho Grande - This beach restaurant specializes in international cuisine and serves brunch and lunch. A children's menu is available.
Lobby Bar Beach - Onsite lobby lounge. Open 24 hours.
2 outdoor tennis courts, a health club, and a water park (surcharge) are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
U Spa and U Spa Kids has 25 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Barceló Maya Beach - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.