ADVERTISING SPONSORED LISTING
You'll find Ecopark Kantun Chi and Cenote Cristalino within a 15-minute walk of this Xpu-Ha property. Xpu-ha Beach and Bel Air Animal Park are also within 2 miles (3 km).
This all-inclusive property features a casino, a full-service spa, and a nightclub. Enjoy a day at the beach snorkeling, or relax with beach umbrellas. Bring the family and enjoy the free kid's club, children's pool, and playground.
WiFi, LCD TVs
The 478 guestrooms feature furnished balconies or patios, LCD TVs with digital channels, and thoughtful touches like minibars (stocked with some free items) and bathrobes. Other amenities include WiFi, room service, and coffee/tea makers.
Jun 13, 2019 by Barceló Maya Tropical
Dear Anonymous, Thank you for taking the time you took to provide us with your feedback. We have a program for Barceló Maya Grand Resort "Stay at 1 play at 4" we have four lobbies that are the same category Beach, Caribe, Colnial, and Tropical and reservations can be allocated in any of these lobbies as they are the same category and have access to the same services. We are sorry for any inconvenience that the lack of information might have caused and for the restaurante booking confusion. Kind regards,
Dec 7, 2018 by The Management.
Dear Anonymous, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards, The Management.
Jul 30, 2018 by Barceló Maya Tropical Manager
"We thank you for choosing Barceló Maya Tropical to spend your vacations and for the feedback of your recent holiday experience. Guest satisfaction is our number one goal and we are happy our hotel and staff were able to meet all your needs during your stay. Looking forward to having you as our guest again in the near future, The Management."
Mar 24, 2018 by The Management
Dear Minnesota Erik, Thank you for your feedback we are glad you enjoyed your stay with us and we look forward to hosting you again in the near future. Kind regards, The Management.
Mar 24, 2018 by The Management
Dear Debbie, Although we sincerely regret reading that your stay at our Barceló Maya Tropical fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. We were very disappointed to read your experience during your stay in our Barceló Maya Tropical hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We would also like to confirm that we sell Barcelo Maya Grand as one resort as part of our Stay At 1 Play at 4 program that means your reservation can be allocated to any of the 4 hotels. We are sorry this was not clarified during your booking process. Kind regards, The Management.
Aug 20, 2017 by The Management
Dear AT user, We have received your comments regarding your recent stay at the Barceló Maya Grand Resort. Feedback from our guests is essential to improve our services and achieve our goal to fulfill your expectations. We would like to let you know that the Hotels Barceló Tropical. Caribe, Colonial and Beach are in the same category, these Hotels share the same services, facilities and have four front desks to provide better services to all our guests. Unfortunately in this case, we did not have availability of rooms in the Tropical Hotel at the time of their arrival but your room was assigned in the same room category with the same services. We apologize for any inconveniences this might have caused. We regret reading that you found ants in your room. We have in place a regular pest-control plan and of course work hard on a daily basis to avoid their presence within our grounds; however due to the fact that we are surrounded by vegetation, the presence of insects is unfortunately unavoidable. We are deeply concerned to hear that you when you brought your concerns to our team they were not able to give you a fully satisfactory solution. We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Warm regards, The Management
Jul 10, 2017 by La Gerencia Barcelo Maya Tropical
Dear Anonymous , Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. We also greatly appreciate your highlight on the good value of our All Inclusive type of meal plan and for recommending this option to the travel community of Expedia. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.
May 3, 2017 by La Gerencia Barcelo Maya Tropical
Thank you for the time you took out of your day to share your comments regarding your recent stay in our Barceló Tropical hotel. We want to apologize for not being able to make you feel supported when having an issue with, we do our best to offer a caring and personalized service giving all the possible solutions to make sure you fully enjoy your stay among us. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
May 3, 2017 by La Gerencia Barcelo Maya Tropical
We first would like to thank you for choosing our Barceló tropical hotel for your holidays and for sharing your comments on your experience among us. At Barceló we strive to deliver an excellent service to our international clientele, therefore we always ensure that on every shift we have réceptionists able to communicate with all main nationalities represented by our guests, nevertheless we thank you for your constructive remark and will make sure to share your review with our head of departments for improvement Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future.
May 1, 2017 by Gerente en Barcelo Maya Tropical
Dear M, We first would like to thank you for choosing our Barceló Maya Tropical hotel for your holidays in Riviera Maya and for sharing your comments on your experience among us. We have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
Barceló Maya Tropical - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Unwind on the property's private beach. At Barceló Maya Tropical - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a swim-up bar. Public spaces have WiFi for a fee. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking is available. For a fee, the property may offer extended parking privileges after check-out. Smoking is allowed in designated areas at this 4-star Xpu-Ha property.
Available in all rooms: WiFi (surcharge)
Available in some public areas: WiFi (surcharge)
Free self parking
Barceló Maya Tropical - All Inclusive offers 478 air-conditioned accommodations with minibars (stocked with some free items) and laptop-compatible safes. Rooms open to furnished balconies or patios. LCD televisions come with premium digital channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. This Xpu-Ha property provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
Barceló Maya Tropical - All Inclusive has 4 restaurants serving breakfast, lunch, and dinner.
Room service is available.
Outdoor tennis courts and a health club are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the property's full-service spa, U SPA. Services include deep-tissue massages, Swedish massages, Thai massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.
The spa is open daily.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.
An airport shuttle service (surcharge) is available on request. For more details, please contact the property using the information on the reservation confirmation after booking.
Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.