On the beach
Stay at this Kantenah property and you'll be within 2 miles (3 km) of Xpu-ha Beach and 6 miles (10 km) of Tajma Ha Cenote. Ecopark Kantun Chi and Cenote Cristalino are also within 6 miles (10 km).
A full-service spa, 10 restaurants, and 5 outdoor pools are all featured at this smoke-free property. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Relax with a drink at one of the 11 bars/lounges and enjoy free perks like cooked-to-order breakfast and free self parking.
Jan 5, 2022 by Your Hotel Management
Dear Jordan Steven I would like to thank you for taking the time to share your experience and please accept my sincerest apologies for the disappointment you feel about your time at El Dorado Seaside Suites Riviera Maya, a SPA Resort by Karisma. We are working during extraordinary times and the current restrictions are a challenge, however, this is no excuse for the lack of welcome or attentive service. On this occasion, we failed to provide you with the five-star experience you expected and I am sorry. We take all guest feedback seriously and I thank you for highlighting these areas of our service that need our focus for improvement. We have reached out to you via private message which I trust you have received and I hope we will have the pleasure to welcome you back to El Dorado Seaside Suites Riviera Maya, a SPA Resort by Karisma in the future; I am confident that you will find our services are much improved.
Apr 22, 2019 by Your Hotel Management
Dear Guest Thank you for your recent review and sharing your experiences of your most recent visit at El Dorado Seaside Suites, a SPA Resort by Karisma. Our mission is to make every stay as close to perfection and ensuring our guest with the most relaxing experience and we are very sory if you felt short during your stay with us Your comments and feedback will help us to perfect the quality of our service and ensure our guests have a luxurious environment to enjoy their vacation experience in the Riviera Maya. Thank you once again, your feedback is truly invaluable to us. Kind Regards.
Nov 28, 2018 by Customer Services
Dear Guest Thank you for your review and for sharing your experiences. It is a pleasure for us to know that your experience exceeded your expectations. We hope that El Dorado Seaside Suites Riviera Maya, a SPA Resort by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico. Best Regards,
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
El Dorado Seaside Suites, Gourmet All Inclusive by Karisma is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At El Dorado Seaside Suites, Gourmet All Inclusive by Karisma you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 11 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a health club, a spa tub, and a steam room. Self parking is free. This 5-star Kantenah property is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
El Dorado Seaside Suites, Gourmet All Inclusive by Karisma offers 188 accommodations, which are accessible via exterior corridors and feature indoor private spa tubs and free minibar items. Rooms open to furnished balconies or patios. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 30-inch flat-screen televisions come with cable channels. Rooms have partially open bathrooms. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.
Guests are served free cooked-to-order breakfast daily from 7:00 AM to 11:00 AM. The property hosts a free manager's reception daily.
DRIFTWOOD GOURMET OCEANFR - This restaurant serves lunch only.
SEASIDE MARKET - Onsite restaurant. Open daily.
MIA CASA - Onsite restaurant. Open daily.
KLAY TALAY - Onsite restaurant. Open daily.
SWIM-UP OCEANFRONT BAR - Onsite bar. Open daily.
24-hour room service is available.
5 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a health club and a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the property's full-service spa, NÁAY SPA. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with a sauna.
The spa is open daily.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.