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El Dorado Seaside Suites, Gourmet All Inclusive by Karisma

5-star property
Km 95 Carretera Cancun-Tulum, Kantenah, QROO 1-855-201-7819
4.5 out of 5
Excellent!
See all 25 travelocity Reviews

"The property seemed a little older and needed some touch up for sure! " More

By a verified traveler on Thu 18 Apr 2019

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Hotel Description

5-star beachfront property near Xpu-ha Beach

On the beach

Stay at this Kantenah property and you'll be within 2 miles (3 km) of Xpu-ha Beach and 6 miles (10 km) of Tajma Ha Cenote. Ecopark Kantun Chi and Cenote Cristalino are also within 6 miles (10 km).

All-inclusive

A full-service spa, 10 restaurants, and 5 outdoor pools are all featured at this smoke-free property. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Relax with a drink at one of the 11 bars/lounges and enjoy free perks like cooked-to-order breakfast and free self parking.

Oceanfront Swim Up Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max
$373* Per night/room Jul 29 - Jul 30

Presidential Studio (Infinity)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Royal Suite (Infinity Swim Up)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Oceanfront Honeymoon Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Presidential Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Oceanfront Pool Swim Up Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

El Dorado Seaside Suites, Gourmet All Inclusive by Karisma ratings based on 25 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for El Dorado Seaside Suites, Gourmet All Inclusive by Karisma

Everyone (3) Couples (2)
1 out of 5
I am very disappointed in my experience with El dorado seaside suites. The resort was great, until it got to Covid-19 protocols. My Girlfriend received a positive test and it seemed that the resort both didn’t care and also wanted to offer us any support in the next steps that needed to be taken. It made what would have been a relaxing vacation a anxiety riddled stress fueled nightmare. First of all, no one even made an attempt to contact us regarding our positive result. We didn’t check our email to see the results for 6 hours, and no one called our cell phones which we provided or even left a message at the room. We were scarily able to keep going about our vacation using amenities and going to restaurants. We were mortified when we checked our emails 6 hours later (when they told us we would have our results) when we found out she was positive. What followed was equally disappointing as our countless questions and attempts to get help and guidance were ignored. We were offered no insight by the staff, the only answer we got was that a manager was contacted about our situation. In all of my trips to the desk to get answers we found that other guests in similar situations were getting the same run around that we were. Bottom line is this resort is ill equipped to deal with Covid I don’t know if it was incompetence of the staff or just a lack of care by the resort but it was inexcusable how we, and presumably many others, were treated.

Posted by on Jan 2, 2022

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Comment from Hotel Management

Jan 5, 2022 by Your Hotel Management

Dear Jordan Steven I would like to thank you for taking the time to share your experience and please accept my sincerest apologies for the disappointment you feel about your time at El Dorado Seaside Suites Riviera Maya, a SPA Resort by Karisma. We are working during extraordinary times and the current restrictions are a challenge, however, this is no excuse for the lack of welcome or attentive service. On this occasion, we failed to provide you with the five-star experience you expected and I am sorry. We take all guest feedback seriously and I thank you for highlighting these areas of our service that need our focus for improvement. We have reached out to you via private message which I trust you have received and I hope we will have the pleasure to welcome you back to El Dorado Seaside Suites Riviera Maya, a SPA Resort by Karisma in the future; I am confident that you will find our services are much improved.

5 out of 5

Posted by on Dec 20, 2021

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3 out of 5
The property seemed a little older and needed some touch up for sure!

Posted by on Apr 18, 2019

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Comment from Hotel Management

Apr 22, 2019 by Your Hotel Management

Dear Guest Thank you for your recent review and sharing your experiences of your most recent visit at El Dorado Seaside Suites, a SPA Resort by Karisma. Our mission is to make every stay as close to perfection and ensuring our guest with the most relaxing experience and we are very sory if you felt short during your stay with us Your comments and feedback will help us to perfect the quality of our service and ensure our guests have a luxurious environment to enjoy their vacation experience in the Riviera Maya. Thank you once again, your feedback is truly invaluable to us. Kind Regards.

5 out of 5
One of the best all inclusive experiences I've had. Food was excellent and premium liquor was awesome. Great service and a lot of activities during the day and at night. The beds on the beach were amazing if you like some shade but you have to get up early to get one. The only downside is there is not much beach in the Seaside Suites resort and the sun goes behind the building early at the pool. Also we never used the swim out pool from our room because it's too cold. The rooms are very nice and spacious. Beds were just so so. We went to the Sunsimar resort everyday where the beach is nicer and most of the restaurants are located. It was about a 10 minute walk. The Asian and Italian restaurants in the new main lobby where you check in for the Seaside Suites are the best. Overall excellent week and would definitely recommend it.

Posted by on Nov 27, 2018

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Comment from Hotel Management

Nov 28, 2018 by Customer Services

Dear Guest Thank you for your review and for sharing your experiences. It is a pleasure for us to know that your experience exceeded your expectations. We hope that El Dorado Seaside Suites Riviera Maya, a SPA Resort by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico. Best Regards,

4 out of 5

Love the infinity pool in front of every room.

Rooms were nice. I have never seen an infinity pool on floors! Food was probably the best we have had in Mexico. We had a hiccup with the service in the beginning but the staff more than made up for it.

Posted by , from Cincinnati, Ohio on Jul 17, 2016

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5 out of 5

Awesome hotel

Pros: Close restaurants, Quiet, Free breakfast
Cons: No free Internet
I went with my fiancee to this resort and we truly loved it. Food was great, service was excellent! They cleaned our rooms every day and room service was available 24/7. They had different activities everyday. It was a very private resort. Can't wait to go back!

Posted by , from Dallas, TX, USA on Jul 24, 2012

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5 out of 5

Loved this hotel

Pros: Free breakfast, Close restaurants, Quiet
Cons: No free Internet
My fiance and I loved this hotel. Staff was friendly and very attentive. Rooms were clean, 24 hour room service was great. We definitely want to go back to this resort. We had a great time.

Posted by , from Dallas, TX, USA on Jul 10, 2012

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3 out of 5

A Mixed Bag

We really liked our stay at this hotel and would recommend it highly in MOST cases. Ill explain: The hotel has a personal feel as it has no high rise buildings. The grounds were gorgeous, the employees were wonderful and hard working. Even the most basic rooms are amazing and the bars and spa area were awesome! (Joshua gave the most amazing massage!) I cant believe I actually enjoyed the food as much as I did. (Ive had some very mediocre experiences at other all inclusives) Now some negatives: When we arrived they had overbooked the hotel and were going to give us a downgraded room furthest away from eveything. They do offer a credit in this case, but even though the room was a downgrade (it was gorgeous still) I stood my ground and they miraculously came up with a room right in the middle of the place. So you just have to insist. Another thing is that my partner and I are in our 30's and this place was basically for 50-70 year olds. No biggie really. Lastly, the beach was a disappointment. I love a soft white sand beach with an undisturbed view of the clear ocean water. If the beach is a big deal to you, DO NOT COME HERE. Very rough/coral sand, inaccessible to 1/2 of the resort and massive ugly sand bags and cement blocks thrown out into the ocean the entire resort across. Bring shoes to walk the beach. So basically if youre late middle age and a pristine beach is not a big deal, this is a wonderful little getaway. ps- There are NO OCEAN VIEWS, despite what they say, from most (maybe all) rooms. All rooms are set back from the "beach" and are obstructed by palm tress.

Posted by , from Chicago, Il on Feb 18, 2011

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5 out of 5

Felt like coming home

This was our second time staying at the El Dorado Seaside Suites. The staff is so welcoming and make sure to take care of all of your needs. We booked a swim up room both times and would definately do that again. Food at all the restaurants is wonderful! Unlike other all inclusives, you do not need to make reservations in advance to get into any of the restaurants, which is great! This resort is more exclusive, and smaller than most all inclusives. You are in your own private little world. No guests from other resorts are walking through. That is why we love it so much! You really feel like you are special and the staff knows your names. Can't wait to go back again!

Posted by , from Philadelphia, PA on Feb 10, 2011

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5 out of 5

Loved the Seaside Resort.

Pros: Close restaurants
We loved the El Dorado Seaside resort. We normally stay at the El Dorado Royale Casitas. The Seaside takes a little longer to get to but was well worth it. We found it to be a little more cozy and did not have to walk to much to get around to the bars and restaurants. Very Clean and friendly. Will definitely return.

Posted by , from DFW on Feb 6, 2011

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About the El Dorado Seaside Suites, Gourmet All Inclusive by Karisma

Location Km 95 Carretera Cancun-Tulum, Kantenah, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Snorkeling

Land activities
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball
  • Tennis rackets

Lessons/classes/games
  • Aerobics
  • Bartending
  • Dancing
  • Water fitness

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Tennis lessons
  • Cooking classes/lessons
  • Language classes/lessons
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Taxes included
  • 24-hour room service
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Premium food items included
  • Soccer (football) included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Tennis rackets included
  • Cooking classes/ lessons not included
  • Aerobics classes/lessons included
  • Language classes/ lessons not included
  • Dancing classes/lessons included
  • Tennis lessons not included
  • Onsite entertainment and activities included
  • Bartending classes/lessons included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Snorkeling included

Property Features

El Dorado Seaside Suites, Gourmet All Inclusive by Karisma is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At El Dorado Seaside Suites, Gourmet All Inclusive by Karisma you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 11 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a health club, a spa tub, and a steam room. Self parking is free. This 5-star Kantenah property is smoke free.

  • 188 guestrooms or units
  • 6 levels
  • 2 buildings
  • 10 dining venues
  • 11 bars or lounges
  • Built in 2015
  • Cooked-to-order breakfast (free)
  • Karaoke
  • Manager's reception (free)
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

El Dorado Seaside Suites, Gourmet All Inclusive by Karisma offers 188 accommodations, which are accessible via exterior corridors and feature indoor private spa tubs and free minibar items. Rooms open to furnished balconies or patios. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 30-inch flat-screen televisions come with cable channels. Rooms have partially open bathrooms. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Bathrooms are partially open
  • Private indoor hot tub
  • Private balcony or patio (furnished)
  • Pillowtop beds
  • Deep soaking tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free cooked-to-order breakfast daily from 7:00 AM to 11:00 AM. The property hosts a free manager's reception daily.

DRIFTWOOD GOURMET OCEANFR - This restaurant serves lunch only.

SEASIDE MARKET - Onsite restaurant. Open daily.

MIA CASA - Onsite restaurant. Open daily.

KLAY TALAY - Onsite restaurant. Open daily.

SWIM-UP OCEANFRONT BAR - Onsite bar. Open daily.

24-hour room service is available.

Nearby Activities

5 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Water skiing nearby
  • Ecotours nearby
  • Golfing nearby
  • Boat tours nearby
  • Parasailing nearby
  • Fitness classes on site
  • Volleyball on site
  • Kayaking on site
  • Sailing nearby
  • Windsurfing nearby

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, NÁAY SPA. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with a sauna.

The spa is open daily.

  • Sauna in spa
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at El Dorado Seaside Suites, Gourmet All Inclusive by Karisma

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Minimum guest age is 18
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 40

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dorado Seaside Suites Karisma Gourmet
  • Dorado Seaside Suites Karisma Gourmet All Inclusive
  • Dorado Seaside Suites Karisma Gourmet All Inclusive Kantenah
  • Dorado Seaside Suites Karisma Gourmet Kantenah
  • El Dorado Seaside Suites Karisma All Inclusive Kantenah
  • El Dorado Seaside Suites Karisma
  • El Dorado Seaside Suites Karisma Kantenah
  • El Dorado Seaside Suites Karisma Gourmet All Inclusive Kantenah
  • El Dorado Seaside Suites by Karisma All Inclusive
  • El Dorado Seaside Suites by Karisma Gourmet All Inclusive
  • Dorado Seaside Suites by Karisma Gourmet All Inclusive
  • Dorado Seasi Suites by Karism
  • El Dorado Seaside Suites Karisma Gourmet All Inclusive Kantenah
  • El Dorado Seaside Suites Karisma Gourmet All Inclusive
  • El Dorado Seaside Suites Gourmet All Inclusive Karisma
  • Hotel El Dorado Seaside Suites, Gourmet All Inclusive by Karisma
  • El Dorado Seaside Suites by Karisma Gourmet All Inclusive
  • El Dorado Seaside Suites by Karisma All Inclusive
  • El Dorado Seaside Suites by Karisma Gourmet All Inclusive
  • Dorado Seaside Suites by Karisma Gourmet All Inclusive
  • El Dorado Seaside Suites Karisma Gourmet All Inclusive Hotel
  • El Dorado Seaside Suites Gourmet All Inclusive Karisma Hotel
  • El Dorado Seaside Suites Gourmet All Inclusive Karisma Kantenah
  • El Dorado Seaside Suites Gourmet All Inclusive Karisma Hotel
  • El Dorado Seaside Suites Gourmet All Inclusive Karisma Kantenah
  • El Dorado Seaside Suites Gourmet All Inclusive Karisma
  • El Dorado Seaside Suites by Karisma All Inclusive
  • Dorado Seaside Suites by Karisma Gourmet All Inclusive
  • El Dorado Seaside Suites Gourmet All Inclusive by Karisma
  • Hotel El Dorado Seaside Suites, Gourmet All Inclusive by Karisma
  • El Dorado Seaside Suites by Karisma All Inclusive
  • El Dorado Seaside Suites Gourmet All Inclusive by Karisma
  • El Dorado Seaside Suites by Karisma Gourmet All Inclusive
  • Dorado Seaside Suites by Karisma Gourmet All Inclusive

You should know

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.