For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
You'll be within 3 miles (5 km) of Xpu-ha Beach and 6 miles (10 km) of Ecopark Kantun Chi with a stay here. Taj Mahal Cenote and Cenote Cristalino are also within 6 miles (10 km).
All-inclusive
This all-inclusive property features a private beach, a full-service spa, and a nightclub. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Enjoy the 9 outdoor pools and perks like free WiFi.
Free WiFi, iPod docks
The 454 guestrooms feature free WiFi, flat-screen TVs with cable channels, and thoughtful touches like pillow menus and bathrobes. Furnished balconies, iPod docks, and 24-hour room service are also available.
TRS Yucatan Hotel - Adults Only - All Inclusive ratings based on 12 Verified Reviews
Review Summary
4.7
out of 5
4.5 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition5.0 out of 5.0
Guest reviews for TRS Yucatan Hotel - Adults Only - All Inclusive
Everyone (5)Couples (5)Family (2)
5 out of 5
Love the Grand Palladium compound. It has beach, pool, food....everything you need.
Posted by a verified traveler on Feb 3, 2020
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Comment from Hotel Management
Feb 4, 2020
by Lizeth Arratia/Hospitality Manager
Dear guest,
Thank you for choosing TRS Yucatan Hotel as your vacation destination and for sharing your excellent review.
We are glad to know you enjoyed all our facilities.
It will be a pleasure to welcome you back in the future.
Kind regards,
Lizeth Arratia
Hospitality Manager
5 out of 5
Posted by a verified traveler on Jan 31, 2020
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Comment from Hotel Management
Feb 1, 2020
by Lizeth Arratia /Hospitality Manager
Dear guest,
Thank you for your preference and for sharing an excellent rating about your stay.
We hope to welcome you back in the future.
Kind regards,
Lizeth Arratia
Hospitality Manager
5 out of 5
Posted by a verified traveler on Jan 4, 2020
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Comment from Hotel Management
Jan 4, 2020
by Lizeth Arratia /Hospitality Manager
Dear guest,
Thank you for sharing your rating about your recent vacations in our resort.
We are glad to know you enjoyed your stay and we hope to welcome you back in the future.
Kind regards,
Lizeth Arratia
Hospitality Manager
5 out of 5
Staff and resort were amazing. So many different options of things to do. Staff were professional and courteous. I will definitely be going back.
Posted by a verified traveler on Sep 24, 2019
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Comment from Hotel Management
Sep 25, 2019
by Lizeth Arratia /Hospitality Manager
Dear guest,
Thank you for choosing TRS Yucatan Hotel as your vacation destination and for sharing your review about your stay.
It is great to know you had a great time enjoying the excellent service provided by our staff as well as the variety of activities the resort has to offer.
We hope to have the opportunity to welcome you back in the future.
Kind regards,
Lizeth Arratia
Hospitality Manager
4 out of 5
All the staffs were very nice but The butler sucks every time we ask for something he responds towards the the end of the day I would have to call the front lobby to request my transportation. My room was located in the cabana area and overall my stay at the trs was good my only concern was the big cracks under the doors where lizards and spiders get inside the room, literally every single day I would have spider bites all over my leg. Please consider getting a new door for all the cabana rooms.
Posted by a verified traveler on Jul 31, 2019
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Comment from Hotel Management
Aug 1, 2019
by Lizeth Arratia/ Hospitality Manager
Dear guest,
Thank you for sharing your opinion about your recent stay at TRS Yucatan Hotel and for your preference.
We are glad to know that overall your stay was good and that you appreciated the attention of our staff; however, we regret to know that the butler service was not up to your expectations.
We do hope to have the opportunity to welcome you back in the future.
Kind regards,
Lizeth Arratia
Hospitality Manager
5 out of 5
Beautiful resort. Very large property with shuttles provided to all points. Outstanding service by all staff, especially the personal butlers.
Posted by a verified traveler on Jun 2, 2019
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Comment from Hotel Management
Jun 4, 2019
by Rosa Rivero/Hospitality Manager
Dear Guest,
Thank you for taking the time to share a review about your vacation at TRS Yucatan Hotel.
We are delighted to know that you enjoyed the property and that you especially appreciated the attention provided by our staff.
We hope to have the opportunity to welcome you back in the future.
Kind regards,
Lizeth Arratia
Hospitality Manager
5 out of 5
The service at trs is exceptional. This is first time butlers have ever been so useful. We stayed in building 61, Nalley always went out of her way for us. Marcos was great too. Bartenders always so friendly. Erick and Adele at full moon bar were phenomenal, magic tricks fantastic and drinks even better. The infinity pool was where we spent most time. The view from pool of ocean is incredible. Alfonso was a great bartender there too. Music at pool is a little monotonous and could use a change.
Posted by JESS on Mar 28, 2019
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Comment from Hotel Management
Mar 29, 2019
by Rosa Rivero/Hospitality Manager
Dear Jess,
Thank you for your exceptional review and your kind recommendation regarding your recent stay atl TRS Yucatan.
We are pleased to know that your stay was very satisfactory and that you were delighted with our services, but above all we appreciate the recognition of the wonderful work of our staff, their genuine kindness and dedication in your work make guests like you take a beautiful memory of your vacation and cannot wait to return to this beautiful paradise.
No doubt you are already a TRS Fan, and it will be a pleasure to welcome you on your next visit to Mexico.
Kind regards,
Kenia Rodriguez
Hospitality Manager
4 out of 5
Pros: beautiful, new facilities. Even the Basic room was one of the nicest we’ve stayed in and cleaning service was amazing. Food was great, lots of healthy options! Spa was amazing. Poolside service was frequent and infinity pool was clean, beautiful. Fun poolside activities, not too wild or loud.
Cons: when we arrived at 2:45pm we couldn’t check in until much later and getting our bags to our room was a nightmare and took over an hour of us walking all over resort. Making reservations to restaurants was super frustrating (there were empty tables but they would tell us you can’t eat there) and we were unable to eat at places before 10pm with a party of 6. MAJOR CON AND WHY WE PROBABLY WONT RETURN OR RECOMMEND: husband got sick from the lobster the last night at Helios and spent the following day violently ill. Hard to recover from that experience although the resort is beautiful!
Posted by a verified traveler on Feb 9, 2019
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Comment from Hotel Management
Feb 11, 2019
by Rosa Rivero/Hospitality Manager
Dear Guest,
Thank you very much fort taking the time to leave us a review of your experience, and for noting the aspects of your stay both positive and for improvement.
Your comment will be being reviewed with the department responsible to make sure this does not arise again, as we aim to stay humble by learning from our guest’s experiences, which then allows us to enhance our services moving forward.
We respect your decision of taking another way in your future vacations, we kindly remind you that we always leave our Hotel doors open for when you decide to return, so we can regain your confidence, as our guest’s well-being is and will always be, our top priority.
Kind regards,
Kenia Rodriguez
Hospitality Manager
4 out of 5
Posted by a verified traveler on Feb 9, 2019
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Comment from Hotel Management
Apr 1, 2019
by E-Butler
Thanks for choosing us. We highly appreciate your feedback!
4 out of 5
This hotel was amazing! The language barrier was hard at times with some of the staff but they always worked hard to get requests right. Had an issue on our first day and the hotel was very accommodating and helped to make things right. The food was not the best, some restaurants were not very good at all. The Italian place on TRS and the Japanese were awesome! If you go to the Italian resultant, you should request Ventura's section, he was the best part of our trip! We were very disappointed in the Mexican cuisine, being in Mexico, the food was not good. Overall everything was amazing, service, staff, cleanliness, food. I would recommend this resort to anyone!
Posted by Andrea, from Portland, OR on May 29, 2018
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Comment from Hotel Management
May 30, 2018
by Rosa Rivero/Hospitality Manager
Dear Andrea,
Thank you for making TRS Yucatán your chosen destination for your Mexican holidays!
We are glad to know that our team was able to serve you so well, contributing to your wellbeing and ensuring that you enjoyed every moment of your stay, especially Ventura who added a special touch to your dinner at our Italian restaurant, we are very proud of him!
Regarding the food of our restaurants we appreciate your honest opinion and our chefs will be notified if this impression to continue enhancing the delicious food served in our complex, especially the Mexican food.
We really hope that you return to visit us, we are to serve you and remember that in TRS, you will always find your home in the Riviera Maya.
Kind regards,
Rosa Rivero
Hospitality Manager
About the TRS Yucatan Hotel - Adults Only - All Inclusive
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Activities and facilities/equipment All onsite activities and use of facilities and equipment are included.
Water activities
Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Windsurfing
Land activities
Fitness facilities
Miniature golf
Soccer
Tennis
Tennis lessons
Volleyball
Lessons/classes/games
Aerobics
Entertainment
Onsite entertainment and activities
Access to onsite clubs
Onsite live performances
Theme parties
Not included
Golf green fees
Use of golf cart
Use of golf equipment
Motorized water sports
Sailboats
Scuba-diving certification
Scuba-diving excursions
Scuba-diving lessons
Snorkeling excursions
Surcharge for bottled wine
Airport transfers
Laundry/dry cleaning services
Spa/beauty facilities and services
Activities and services offered by independent operators
Offsite tours
Transportation to offsite activities
Kayaking included
Access to onsite clubs included
Sailing included
Windsurfing included
Taxes included
24-hour room service
Buffet and à la carte dining
Airport transfers not included
Fitness facilities included
Tennis included
Volleyball included
Laundry/dry cleaning services not included
Soccer (football) included
Scuba diving excursions not included
Snorkeling excursions not included
Scuba diving certification not included
Motorized water sports not included
All available beverages included
Golf green fees not included
Use of golf equipment not included
Use of golf cart not included
Spa/beauty facilities and services not included
Activities/services from independent operators not included
Miniature golf included
Transportation to offsite activities not included
Offsite tours not included
Scuba diving lessons not included
Sailboats not included
Aerobics classes/lessons included
Onsite entertainment and activities included
Gratuities included
Additional gratuities accepted
All food and beverages included
Surcharge for bottled wine
Minibar (all beverages included)
Scuba lessons included
Tennis lessons included
All onsite activities, and facilities and equipment included
All non-motorized water sports included
Onsite live performances included
Theme parties included
Snorkeling included
Property Features
TRS Yucatan Hotel - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At TRS Yucatan Hotel - Adults Only - All Inclusive you can cool off in one of the 9 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 14 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 20 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers outdoor tennis courts, a spa tub, and a sauna. A complete renovation of TRS Yucatan Hotel - Adults Only - All Inclusive was completed in November 2017. Smoking is allowed in designated areas at this 5-star Kantenah property.
454 guestrooms or units
2 levels
4 buildings
14 dining venues
20 bars or lounges
15597 sq ft of conference space
1449 sq m of conference space
Built in 2006
Nightclub
Bar on the beach
Bar by the pool
Coffee shop
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Poolside lounge chairs
Umbrellas for the pool
Conference center
Business facilities
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Pool or billiards table
Terrace
Garden
BBQ grill(s)
Gift shop
Beauty salon
Newspapers in lobby (free)
ATM
Onsite shopping
Bellhop
Smoking in designated areas
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Transport
Airport: Cancun Intl. Airport (CUN) (85.8 km / 53.3 mi)
Property shuttles: Area shuttle
Room Amenities
TRS Yucatan Hotel - Adults Only - All Inclusive offers 454 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to furnished balconies. A pillow menu is available. 55-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. This Kantenah property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
Private balcony (furnished)
Minibar
IPod dock
In-room dining (24 hours)
Flat-screen television
Cable channels
Premium channels
Movies for purchase
Coffee maker
Pillow options
Shower
Housekeeping (daily)
Hair dryer
Safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ensuite bathroom
Connecting rooms available
Wardrobe or closet
Food & Drink
El Jardin - Overlooking the garden, this fine-dining restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
El Dorado - Overlooking the garden, this steakhouse serves dinner only.
La Lola - This restaurant specializes in Spanish cuisine. Guests can enjoy drinks at the bar.
Royal Lobby Bar - Onsite lobby lounge.
La Terraza Bar - Onsite bar.
Late night fare is available from 24-hour room service.
Nearby Activities
9 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a private beach, outdoor tennis courts, a sauna, and a fitness center.
Guests under 18 years old are not allowed in the swimming pool or spa tub.
The recreational activities listed below are available either on site or nearby; fees may apply.
Miniature golf on site
Golfing nearby
Snorkeling nearby
Volleyball on site
Beach volleyball on site
Kayaking on site
Casino nearby
Windsurfing on site
Health or beauty spa nearby
Yoga classes/instruction on site
Bicycle rentals nearby
Segway rental/tour on site
Boat tours nearby
Fitness classes on site
Basketball on site
Hiking/biking trails nearby
Golf lessons available nearby
Scuba diving nearby
Spa Services
Zentropia has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.
Guests under 18 years old are not allowed in the spa.
Number of treatment rooms 16
Outdoor treatment areas
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body treatments
Body wraps
Facial treatments
Body scrubs
Sauna in spa
Spa tub in spa
Minimum age to access spa is 18
Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible on-site restaurant
Handrails in stairways
In-room accessibility
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair accessible (may have limitations)
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets and service animals are not allowed at TRS Yucatan Hotel - Adults Only - All Inclusive
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Caters to adults only
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Contactless check-out is not available
Staff wears personal protective equipment
Security system
Protective clothing is available to guests
Masks are available to guests
Debit cards not accepted
Gloves are available to guests
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
No cribs (infant beds) available
No elevators
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Service animals not allowed
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
Minimum guest age is 18
gap period enforced between guest stays 24 hours
Hotel Names
Palladium Yucatan Royal Suites
Royal Suites Palladium Yucatan
Royal Suites Yucatan Palladium Kantenah
Royal Suites Yucatan Palladium Resort
Royal Suites Yucatan Palladium Resort Kantenah
Royal Suites Yucatan Adults All Inclusive Kantenah
Royal Suites Yucatan Adults Kantenah
Royal Suites Yucatan Adults All Inclusive
Royal Suites Yucatan Adults
The Royal Suites Yucatan
TRS Yucatan Hotel Adults All Inclusive Kantenah
TRS Yucatan Hotel Adults All Inclusive
TRS Yucatan Adults All Inclusive Kantenah
TRS Yucatan Adults All Inclusive
The Royal Suites Yucatan Adults Only All Inclusive
TRS Yucatan Hotel Adults Only All Inclusive
TRS Yucatan Adults Inclusive
Trs Yucatan Inclusive Kantenah
TRS Yucatan Hotel - Adults Only - All Inclusive Kantenah
You should know
Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
This is an adults-only property and guests under 18 years old aren't allowed.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions
There are 14 onsite restaurants, offering options like international cuisine and garden views.
Free parking is not available at this property.
TRS Yucatan Hotel - Adults Only - All Inclusive is 53.3 mi (75-min drive) away from the Cancun, Quintana Roo (CUN-Cancun Intl.) airport, the closest popular airport to the property.
TRS Yucatan Hotel - Adults Only - All Inclusive features 9 outdoor pools.
This property is on a private beach. Don't forget your sunscreen!
Pamper yourself with a day at Zentropia, where you can enjoy body scrubs, body wraps, and facials.
TRS Yucatan Hotel - Adults Only - All Inclusive does not offer free breakfast.
Check-in is from 3:00 PM - midnight.
Airport shuttle services are not available at TRS Yucatan Hotel - Adults Only - All Inclusive.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
