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Grand Palladium Colonial Resort & Spa All Inclusive

4.0 star property
4-star beachfront property near Half Moon Bay

Choose dates to view prices

Photo gallery for Grand Palladium Colonial Resort & Spa All Inclusive

6 outdoor pools, pool umbrellas, sun loungers
Aerial view
Lobby sitting area
Lobby
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service

Explore the area

Map
Carretera Chetumal-Puerto Juarez, KM 256-100, Kantenah, QROO, 77710
  • Akumal Beach
    ‪6 min drive‬
  • Yal-ku Lagoon
    ‪9 min drive‬
  • Half Moon Bay
    ‪9 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Deluxe Single use Garden View

2 bedrooms, down comforters, minibar, in-room safe

Deluxe Single use Garden View

9.6 out of 10
Exceptional
(5 reviews)
  • 397 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Connecting Suite

2 bedrooms, down comforters, minibar, in-room safe

Connecting Suite

  • 904 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Double Sofa Beds and 2 Double Beds

View all photos for Junior Suite Poolside

2 bedrooms, down comforters, minibar, in-room safe

Junior Suite Poolside

8.0 out of 10
Very good
(7 reviews)
  • 452 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Garden View

32-inch flat-screen TV with cable channels, TV, iPod dock

Junior Suite Garden View

7.0 out of 10
Good
(4 reviews)
  • 452 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Romance Villa Suite Poolside

Romance Villa Suite Poolside | 2 bedrooms, down comforters, minibar, in-room safe

Romance Villa Suite Poolside

  • 629 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Triple Garden View

2 bedrooms, down comforters, minibar, in-room safe

Deluxe Triple Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • 397 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Garden View

2 bedrooms, down comforters, minibar, in-room safe

Deluxe Garden View

7.4 out of 10
Good
(36 reviews)
  • 397 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite Junior

2 bedrooms, down comforters, minibar, in-room safe

Suite Junior

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior With Pool View

2 bedrooms, down comforters, minibar, in-room safe

Suite Junior With Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior

2 bedrooms, down comforters, minibar, in-room safe

Suite Junior

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite Junior

2 bedrooms, down comforters, minibar, in-room safe

Suite Junior

  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Room Deluxe

2 bedrooms, down comforters, minibar, in-room safe

Room Deluxe

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior

2 bedrooms, down comforters, minibar, in-room safe

Suite Junior

  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Suite Junior

2 bedrooms, down comforters, minibar, in-room safe

Suite Junior

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior

2 bedrooms, down comforters, minibar, in-room safe

Suite Junior

  • Sleeps 4
  • 2 King Beds

View all photos for Suite Junior

2 bedrooms, down comforters, minibar, in-room safe

Suite Junior

  • Sleeps 1
  • 1 Twin Bed

View all photos for Room Deluxe

2 bedrooms, down comforters, minibar, in-room safe

Room Deluxe

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Suite Junior

2 bedrooms, down comforters, minibar, in-room safe

Suite Junior

  • Sleeps 3
  • 2 King Beds

View all photos for Room Deluxe

2 bedrooms, down comforters, minibar, in-room safe

Room Deluxe

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Suite Junior

2 bedrooms, down comforters, minibar, in-room safe

Suite Junior

  • Sleeps 4
  • 2 King Beds

View all photos for Room Deluxe

2 bedrooms, down comforters, minibar, in-room safe

Room Deluxe

  • Sleeps 1
  • 1 Twin Bed

View all photos for Suite Luxury

2 bedrooms, down comforters, minibar, in-room safe

Suite Luxury

  • Sleeps 1
  • 1 Twin Bed

View all photos for Suite Luxury

2 bedrooms, down comforters, minibar, in-room safe

Suite Luxury

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite Junior With Pool View

2 bedrooms, down comforters, minibar, in-room safe

Suite Junior With Pool View

  • Sleeps 3
  • 2 King Beds

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About the neighborhood

Kantenah

On the beach.Within 9 miles (15 km) of this property, you'll find Puerto Aventuras Marina and Akumal Beach. Xel-Há Park is 12.6 mi (20.3 km) away.

What's nearby

  • Cenote Azul - 6 min drive - 4.7 miles
  • Akumal Beach - 6 min drive - 4.7 miles
  • Yal-ku Lagoon - 9 min drive - 3.5 miles
  • Half Moon Bay - 9 min drive - 5.8 miles
  • Xel-Há Park - 16 min drive - 12.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 67 min drive

Restaurants

  • ‪Xtra Time Sports Bar - ‬1 min walk
  • ‪Guacamayas Bar - ‬5 min drive
  • ‪Mezcal Lobby Bar - ‬8 min drive
  • ‪Beach Bbq - ‬5 min drive
  • ‪Lobby Bar White Sand - ‬6 min walk

About this property

Grand Palladium Colonial Resort & Spa All Inclusive

4-star beachfront property near Half Moon Bay
Grand Palladium Colonial Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Grand Palladium Colonial Resort & Spa All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 swim-up bars, a beach bar, and a bar/lounge. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and a steam room. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Kantenah property.

  • 425 guestrooms or units
  • 3 levels
  • 14 buildings
  • 2 swim-up bars
  • Meeting rooms
  • Built in 2002
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Dining venue
Grand Palladium Colonial Resort & Spa All Inclusive offers 425 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to furnished balconies. Beds feature down comforters. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

This Kantenah property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Similar properties

Aerial view

Grand Palladium White Sand Resort & Spa All Inclusive

  • On private beach
  • Pool
  • Hot Tub
  • Breakfast included
4.1 out of 5, Very Good, 689 reviews
$399 nightly
The price is $482
Jun 28 - Jun 29
Total includes taxes and fees
Grand Palladium White Sand Resort & Spa All Inclusive

Property amenities

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 swim-up bars
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 5 hot tubs
  • 6 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Steam room
  • Tennis
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 2 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Colonial Grand Palladium
Colonial Palladium
Grand Colonial Palladium
Grand Palladium Colonial Resort All Inclusive
Grand Palladium Colonial All Inclusive Kantenah
Grand Palladium Colonial Resort
Grand Palladium Colonial All Inclusive
Grand Palladium Colonial Resort All Inclusive Kantenah
Palladium Colonial Resort
Palladium Grand Colonial
Grand Palladium Colonial Resort Spa All Inclusive
Pallaum Colonial Inclusive Ka
Grand Palladium Colonial Resort & Spa All Inclusive Kantenah

Frequently asked questions

How close is Grand Palladium Colonial Resort & Spa All Inclusive to the airport?

Grand Palladium Colonial Resort & Spa All Inclusive is 29.9 mi (264-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Grand Palladium Colonial Resort & Spa All Inclusive?

As of Jun 23, 2025, prices found for a 1-night stay for 2 adults at Grand Palladium Colonial Resort & Spa All Inclusive on Jul 14, 2025 start from $328.76, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Grand Palladium Colonial Resort & Spa All Inclusive have an airport shuttle?

Airport shuttle services are not available at Grand Palladium Colonial Resort & Spa All Inclusive.

How close is Grand Palladium Colonial Resort & Spa All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Grand Palladium Colonial Resort & Spa All Inclusive offer free breakfast?

Grand Palladium Colonial Resort & Spa All Inclusive offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Grand Palladium Colonial Resort & Spa All Inclusive?

No, there is no casino at this property.

What time is check-in at Grand Palladium Colonial Resort & Spa All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Grand Palladium Colonial Resort & Spa All Inclusive?

This property offers free self parking.

Does Grand Palladium Colonial Resort & Spa All Inclusive have a pool?

Grand Palladium Colonial Resort & Spa All Inclusive features 6 outdoor pools and a children's pool.

Does Grand Palladium Colonial Resort & Spa All Inclusive have a restaurant?

Grand Palladium Colonial Resort & Spa All Inclusive is home to La Adelita, which features Mexican cuisine.

Does Grand Palladium Colonial Resort & Spa All Inclusive have a spa?

This property has a spa, which features body scrubs, body treatments, and Thai massages.

How close is Grand Palladium Colonial Resort & Spa All Inclusive to downtown Kantenah?

Grand Palladium Colonial Resort & Spa All Inclusive is 6.2 mi away from Kantenah.

Grand Palladium Colonial Resort & Spa All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 439 out of 1002 reviews
Rating 8 - Good. 317 out of 1002 reviews
Rating 6 - Okay. 119 out of 1002 reviews
Rating 4 - Poor. 63 out of 1002 reviews
Rating 2 - Terrible. 64 out of 1002 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

8/10 Good

Chantal

Liked: Staff & service
Stayed 7 nights in Mar 2025

10/10 Excellent

Caroline Esther, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities
The property is so large and beautiful. The food was delicious and there is so many restaurants to choose from. The staff was friendly and I know i will definitely return!
Stayed 5 nights in Mar 2025

10/10 Excellent

Ignacio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

2/10 Terrible

Vincent William

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was involved in Golf cart accident driven by a resort stagg worker that landed me in the hospital for 2 days out of my stay.
Stayed 4 nights in Mar 2025

10/10 Excellent

Devyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay! We were well taken care of for the entirety of the trip.
Stayed 7 nights in Feb 2025

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are so many pools, restaurants, and bars to choose from that you can spend each day in a new area if you choose to. We stayed for a week and still didn't have enough time to try each dinner restaurant. Overall the food, service, and grounds were excellent. We never once worried about our valuables being left out in our room or by the pool.
Stayed 7 nights in Mar 2025

10/10 Excellent

Mert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wild animals roaming freely Quiet place
Stayed 6 nights in Feb 2025

4/10 Poor

Robert E.

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Feb 2025

4/10 Poor

Robert

Disliked: Staff & service, property conditions & facilities
Room was not ready when we arrived: phone didn’t work, tv didn’t work, bed our grandson was going to sleep on had mold on mattress. Room old and dirty. We were moved to new room. Portofino rest grossly overcharged us on wine. Never received itemized charges. Future guests should beware of bait & swtch scam with wines at restaurants: very fraudulent. I estimate that we were charged $150-$200 a bottle without knowing prices. Our bill totaled $658 for 3-4 bottles. We would never purchase wine at those prices. This practice has to stop. Our concierge could not get our bill credited. Shameful Robert Edmonston
Stayed 7 nights in Feb 2025

8/10 Good

Yujie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good maintenance
Stayed 5 nights in Feb 2025

10/10 Excellent

Marja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Benjamin

Stayed 7 nights in Feb 2025

8/10 Good

Sherry

Traveled with partner
Buffet food was average-good. A La Carts were good. Played mini golf, shuffle board. Had couples massage at spa. Went to Bravo & CHIC show. Colonial pool is large, maintained. We managed to get chairs. Hotel has a Hospitality room a guest can use when they first arrive. Rooms are not available until 3:00 pm. The same room can be used on the day you check out (and all hotel amenities) until 6:00 pm.
Stayed 7 nights in Feb 2025

8/10 Good

Chantal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we loved the resort, but our room wasn't cleaned the first two days and the resort is very large, a team was supposed to take us to and from our room and check in and check out, at check in after waiting a half hour we just walked, and for check out the tram came a half hour late. Overall, staff was wonderful and the facilities were great.
Stayed 6 nights in Feb 2025

2/10 Terrible

Vibhu

Traveled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
Won’t be going back to this property again. Never experienced line-ups for restaurants at an all-inclusive. We had to wait pretty much 30/40 mins to get inside the main restaurant for every meal. Making a reservation for their specialty restaurants is like a mission. And good luck getting water in your room. It takes a minimum of an hour to get anything in the room.
Stayed 5 nights in Dec 2024

4/10 Poor

Renetta

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Screen door broken , tv broken , mold in bathroom , no blankets asked for one first night shows up at 2 in the morning . Hard to book alacartes . Service was slow. Lots of areas off limits unless you are an exclusive member .
Stayed 7 nights in Jan 2025

6/10 Okay

Shekima

Liked: Cleanliness, staff & service, amenities
The property was good but the rooms are old and they have a smell
Stayed 1 night in Jan 2025

8/10 Good

Sherin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property but the food was not great at the restaurants we were pushed to make reservations with. The buffet was the same food as the restaurant food just on a different scale. Also we had a hard time getting a hold of guest services for towels, the room was cleaned towels were taken but never replenished. Took 2 days for that to resolve.
Stayed 4 nights in Dec 2024

10/10 Excellent

kishan adel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resrot. Great staff. Rooms need an uplift other than that great stay
Stayed 10 nights in Dec 2024

8/10 Good

CRYSTALYNE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall had a good vacation here. The food was good, the drinks were good, the property is beautiful. You can snorkel right from the beach and see beautiful colorful fish and stingrays, but the entry to the water is rocky so be ready for that. Booking the ala carte restaurants required either being in line at the concierge desk at 7 am or getting on the app then if you could get it to work, so that did impact sleeping in. One complaint we had was when we checked in they did not have the connecting rooms we booked, and they wouldn't have them for two days. They gave us tickets to the show dinner as a concession so they did something for it, but this added a good bit of inconvenience for our first couple days, with my husband and I having to be in separate rooms so our kids weren't alone in a room, and we couldn't unpack until 3 days into our week. That said, we did enjoy our stay, and the staff was friendly.
Stayed 7 nights in Dec 2024

8/10 Good

bernard L

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, family experience some broken stuff. Some requests was not deliver when ask.
Stayed 6 nights in Dec 2024

10/10 Excellent

Zenit

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time. The beach is rocky so bring swim shoes or go towards the left for swimmable beach. Book reservations for the restaurants because there's not much options at the buffet. Also got a free upgrade and the room was amazing.
Stayed 7 nights in Dec 2024

6/10 Okay

Riquet

Stayed 2 nights in Nov 2024

4/10 Poor

ALEKSANDR

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
It all started with room not being ready to check in till almost 4 pm instead of 3:00pm. Had to move from the first room on the second day due mold being all over the place. Also, Safebox battery died and after calling help desk I was told to wait 10 minutes for someone to come and fix the issue. After 20 minutes of waiting and no one showing up, I called again and was told the same to wait for another 10 minutes. Waited for 30 minutes, still no one showed up. Went to the front desk and explained the situation, was told that their supervisor was going to come right away. Unfortunately, it was a lie again! No one showed up and I simply wasted over 3 hours of my vacation time waiting with no one ever coming. It was my 2nd time at this resort and unlike first stay, this time, I left feeling very disappointed due to extremely unfriendly unreliable customer service.
Stayed 7 nights in Nov 2024