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4.1 out of 5

"Except for the buffets, restaurants were good. It was difficult to transfer from kantenah to white sand, due to lack of shuttles. Also long wait for ... " More

By a verified traveler on Sat 03 Jul 2021

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Hotel Description

4-star beachfront property near Xpu-ha Beach

Beachside getaway

Within 9 miles (15 km) of this property, you'll find Puerto Aventuras Marina and Akumal Beach.

All-inclusive

This all-inclusive property features a private beach, a full-service spa, and 14 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with mini golf and a children's pool, and families will appreciate the onsite laundry facilities.

Free WiFi, iPod docks

The 422 guestrooms have flat-screen TVs with cable channels and offer free WiFi and furnished balconies. Other amenities include iPod docks, minibars, and room service.

Deluxe Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max
$260* Per night/room Dec 5 - Dec 6

Romance Villa Suite Beachside

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Triple Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Sigle use Garden View

Bed Count 2 Full Beds Maximum Occupancy 1 Max

Junior Suite Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Grand Palladium Kantenah Resort & Spa All Inclusive ratings based on 30 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Palladium Kantenah Resort & Spa All Inclusive

Everyone (6) Couples (1) Family (5)
2 out of 5

Posted by on Jul 13, 2021

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Comment from Hotel Management

Jul 23, 2021 by Pamela Viana

Dear Guest, Thank you for staying at Grand Palladium Kantenah Resort & Spa It is very sad to realize by this media that your stay did not meet your expectations. We would like to know the aspects that you consider we can improve, so please do not hesitate to contact us and share your point of view with us as we gladly accept any suggestions. We hope to welcome you again. Kind regards,

3 out of 5
Except for the buffets, restaurants were good. It was difficult to transfer from kantenah to white sand, due to lack of shuttles. Also long wait for making reservations

Posted by on Jul 3, 2021

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Comment from Hotel Management

Jul 3, 2021 by Kenia Rodriguez

Dear Guest, Thank you for sharing your experience at Grand Palladium Kantenah Resort & Spa to contribute to the constant improvement of our service. I want to apologize if we fail in the services provided and therefore in your expectations. We already took note of your feedback, and we will take immediate action in the areas that are necessary. It is through our guest’s comments that we can identify situations that help us to improve. We hope you will give us the opportunity to welcome you again. Warmest regards, Kenia Rodriguez, Hospitality Manager

5 out of 5

Posted by on Apr 10, 2021

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Comment from Hotel Management

Apr 22, 2021 by Kenia Rodriguez Hospitality Manager

Dear Guest We are grateful to you for sharing your opinion through Expedia Even knowing that your experience did not impress you, we are grateful to share your evaluation, now we have the opportunity to know our areas of improvement and focus our efforts on improvement strategies aimed at the satisfaction of our guests. We hope you will give us the opportunity to welcome you back at Grand Palladium White Sand Resort & Spa Kind regards

4 out of 5

Posted by on Apr 5, 2021

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Comment from Hotel Management

Apr 16, 2021 by Kenia Rodriguez Hospitality Manager

Dear Guest Thank you for taking the time and valuing your experience at Grand Palladium Kantenah Resort & Spa. Our doors will always be open to please you once again with our unparalleled Palladium hospitality. Kind regards,

3 out of 5
We have been to this resort a few years ago and my wife wanted to return because she enjoyed it. The resort has changed, no more robes and slippers in the room, and the rooms require some serious maintenance. Our sink drain would not stay up so we had to pull the drain out in order to use the sink, you would think room staff would address this but never did. We had to constantly request enough towels for three people and our coffee supplies were never restocked, I had to chase down room staff for cream and sugar. Another issue was the glass brick windows in the bathroom could be clearly seen thru from the outside walkway, my wife had me go out and I could clearly see her in the bathroom waving at me.we had to cover it with tape and the laundy bag. the restaurants have gone down because a lot of the food was lukewarm and their was not much variety. A lot of the same stuff everyday (I don't think I ever saw a non burnt piece of bacon while there) The staff was great but the quality has gone down. My wife couldn't wait to get to the El Dorodo restaurant to get their short rib dinner because we used to love it. This time it was very mushy and my wife and son couldn't eat it. The resort is kept clean and the beaches were decent, but we couldn't get over the amount of cats on the resort. Every day we would walk by hundreds of cats on the property. i.e restaurants, lobby paths to buildings. I have never seen so many cats in my life on a resort, it doesn't help that guest feed them

Posted by on Dec 31, 2019

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Comment from Hotel Management

Jan 1, 2020 by Kenia Rodriguez, Hospitality Manager

Dear Guest, Thank you for taking the time to share your feedback of Grand Palladium Kantenah Resort & Spa. While I am glad to hear that you enjoyed the resort’s cleaning, it is deeply disappointing to hear of the challenges you faced throughout your stay. We strive to deliver an extraordinary experience for all our guests and sincerely apologize that we did not meet or exceed your expectations. I hope that we are able to welcome you back to Grand Palladium Kantenah Resort & Spa in the near future in order to recover your loyalty. Kind regards, Kenia Rodriguez Hospitality Manager

5 out of 5
I liked the nature around the property. I did not like that you could not get breakfast in your room. Too spread out with too much walking

Posted by on Aug 25, 2019

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Comment from Hotel Management

Aug 25, 2019 by Lizeth Arratia/ Hospitality Manager

Dear guest, Thank you for choosing Grand Palladium Kantenah Resort & Spa to spend your vacations and for sharing your review. We are glad to know you enjoyed our natural environment and we hope to have the opportunity to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager

5 out of 5
Our stay was magical! Our Villa was on the beach and we had an amazing outdoor shower. The food was top notch and the staff was incredible. We cannot wait to return!

Posted by , from Bedford, TX on Jun 12, 2019

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Comment from Hotel Management

Jun 17, 2019 by Lizeth Arratia /Hospitality Manager

Dear Elizabeth, It is a pleasure to read that your stay at Grand Palladium Kantenah Resort & Spa was magical and we would like to thank you for sharing your opinion. We are already looking forward to welcoming you back in the future. Kind regards, Lizeth Arratia Hospitality Manager

5 out of 5
This resort was amazing! The ff was friendly and helpful, the rooms, the pools, the restaurants, and the beaches were beautiful. It was nice being able to go to most restaurants without reservations and my family had an incredible time!

Posted by on May 22, 2019

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Comment from Hotel Management

May 23, 2019 by Rosa Rivero/Hospitality Manager

Dear Guest, Thank you very much for sharing an extraordinary evaluation of your stay at the Grand Palladium Colonial Resort & Spa. It is a pleasure to know that thanks to the attentions of our staff and mainly the delights of our a la carte restaurants your holiday experience was gratifying. It will always be a pleasure to welcome you with open arms. Kind regards, Kenia Rodriguez Hospitality Manager

5 out of 5

Excellent

Best time ever! Excellent customer service, staff, and management! Clean, from start to Finnish, no regrets.

Posted by on May 8, 2017

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Comment from Hotel Management

May 10, 2017 by Rosa Rivero/Hospitality Manager

Dear Wood Family, Thank you for your amazing feedback and for taking the time to post your comments. Our staff will be very happy to know that you were pleased with the attentions and everything was perfect during your stay at Grand Palladium Kantenah. We look forward to giving all your family a warm welcome back on your next stay to this mexican paradise. Best regards,

5 out of 5

Great hotel with plenty of entertainment options!

Pros: Great complex. 4 different lobbies, each with multiple themed restaurants, bars, buffets, etc. Many pools to choose from. Staff is great!
Cons: There were a lot of food options, for the most part, they were just "ok". Some items better than others
The staff is very kind and accommodating. The complex is great, they have 4 different hotel lobbies, each with multiple restaurants, buffets, bars, pools, etc. A lot of shows and entertainment. Spa is great. "AllTournative" and "aventuras mayas" had great excursions. (Leo was a great tour guide). The hotel provided some very generous gifts for us. Wildlife around the resort is awesome. Coati and iguanas are wandering around everywhere and it's really cool. Food was "ok" all in all but there are a lot of options and we didn't get to try all the restaurants. They have Italian, Brazilian, Habachi, Steakhouse, Thai, Seafood, Rib, and Mexican-themed restaurants, plus all the breakfast/lunch/dinner buffets. Check out an excursion that includes "Sonote" (underground water cave) swimming.

Posted by , from Ohio on Apr 3, 2017

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Comment from Hotel Management

Apr 5, 2017 by Rosa Rivero/Hospitality Manager

Dear John, Thank you very much for your great review. We are very pleased to have made your stay a special and memorable one at Grand Palladium Kantenah. We are delighted to know that you enjoy so many aspects of your stay, from the pools and restaurants, the entertainment during day and night, to the kind attentions of our staff, and also we are happy that you did amazing excursions outside the resort, making the most of your time at the Riviera Maya. We would be glad to serve you again in the future, should you find another opportunity to return to our gorgeous paradise in the Riviera Maya. Warmest regards,

About the Grand Palladium Kantenah Resort & Spa All Inclusive

Location Carretera Chetumal, Kantenah, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (some restrictions)
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Language
  • Water fitness

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Theme parties

Not included

  • Golf green fees
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Tennis lessons
  • Childcare
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Windsurfing included
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Spa/beauty facilities and services not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Tennis lessons not included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • Minibar beverages - restrictions apply
  • All meals included
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Room service during certain hours
  • All non-motorized water sports included
  • All land sports and fitness activities and facilities are included
  • Theme parties included
  • Snorkeling included

Property Features

Grand Palladium Kantenah Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Grand Palladium Kantenah Resort & Spa All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 14 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 swim-up bars, a bar/lounge, and a beach bar. Public spaces have free WiFi. This all-inclusive property also offers a children's pool, a steam room, and a fitness center. Free self parking is available. Smoking is allowed in designated areas at this 4-star Kantenah property.

  • 422 guestrooms or units
  • 2 levels
  • 15 buildings
  • 14 dining venues
  • 2 swim-up bars
  • Built in 2002
  • Buffet breakfast (free)
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 6
  • Children's pool
  • Waterslide
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Grand Palladium Kantenah Resort & Spa All Inclusive offers 422 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to furnished balconies. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include complimentary toiletries and hair dryers. This Kantenah property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony (furnished)
  • Minibar
  • IPod dock
  • Day bed
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

La Adelita - This steakhouse specializes in Mexican cuisine. Guests can enjoy drinks at the bar.

El Dorado - Onsite steakhouse. Guests can enjoy drinks at the bar. Open daily.

Sumptuori - This sushi bar specializes in Japanese cuisine. Guests can enjoy drinks at the bar. Open daily.

La Lola - This restaurant specializes in Spanish cuisine. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

6 outdoor swimming pools and 5 spa tubs are on site. In addition to a children's pool, other recreational amenities include a private beach, a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Miniature golf on site
  • Golfing nearby
  • Snorkeling nearby
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Racquetball/squash on site
  • Segway rental/tour on site
  • Fitness classes on site
  • Boat tours on site
  • Basketball on site
  • Scuba diving on site
  • Hiking/biking trails nearby

Spa Services

Zentropia has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 16
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Thai massage
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Handrails in stairways
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, and cash

Safety features at this property include a smoke detector and a security system

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.5 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Facilities fee: USD 50 per person, per day and includes use of: sauna; spa tub

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Palladium Kantenah Solidaridad
  • Grand Palladium Kantenah Resort All Inclusive
  • Kantenah Grand Palladium
  • Grand Palladium Kantenah
  • Grand Palladium Kantenah All Inclusive
  • Grand Palladium Kantenah Resort & Spa All Inclusive Kantenah

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.