Within 9 miles (15 km) of this property, you'll find Puerto Aventuras Marina and Akumal Beach.
This all-inclusive property features a private beach, a full-service spa, and 14 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with mini golf and a children's pool, and families will appreciate the onsite laundry facilities.
Free WiFi, iPod docks
The 422 guestrooms have flat-screen TVs with cable channels and offer free WiFi and furnished balconies. Other amenities include iPod docks, minibars, and room service.
Jul 23, 2021 by Pamela Viana
Dear Guest, Thank you for staying at Grand Palladium Kantenah Resort & Spa It is very sad to realize by this media that your stay did not meet your expectations. We would like to know the aspects that you consider we can improve, so please do not hesitate to contact us and share your point of view with us as we gladly accept any suggestions. We hope to welcome you again. Kind regards,
Jul 3, 2021 by Kenia Rodriguez
Dear Guest, Thank you for sharing your experience at Grand Palladium Kantenah Resort & Spa to contribute to the constant improvement of our service. I want to apologize if we fail in the services provided and therefore in your expectations. We already took note of your feedback, and we will take immediate action in the areas that are necessary. It is through our guest’s comments that we can identify situations that help us to improve. We hope you will give us the opportunity to welcome you again. Warmest regards, Kenia Rodriguez, Hospitality Manager
Apr 22, 2021 by Kenia Rodriguez Hospitality Manager
Dear Guest We are grateful to you for sharing your opinion through Expedia Even knowing that your experience did not impress you, we are grateful to share your evaluation, now we have the opportunity to know our areas of improvement and focus our efforts on improvement strategies aimed at the satisfaction of our guests. We hope you will give us the opportunity to welcome you back at Grand Palladium White Sand Resort & Spa Kind regards
Apr 16, 2021 by Kenia Rodriguez Hospitality Manager
Dear Guest Thank you for taking the time and valuing your experience at Grand Palladium Kantenah Resort & Spa. Our doors will always be open to please you once again with our unparalleled Palladium hospitality. Kind regards,
Jan 1, 2020 by Kenia Rodriguez, Hospitality Manager
Dear Guest, Thank you for taking the time to share your feedback of Grand Palladium Kantenah Resort & Spa. While I am glad to hear that you enjoyed the resort’s cleaning, it is deeply disappointing to hear of the challenges you faced throughout your stay. We strive to deliver an extraordinary experience for all our guests and sincerely apologize that we did not meet or exceed your expectations. I hope that we are able to welcome you back to Grand Palladium Kantenah Resort & Spa in the near future in order to recover your loyalty. Kind regards, Kenia Rodriguez Hospitality Manager
Aug 25, 2019 by Lizeth Arratia/ Hospitality Manager
Dear guest, Thank you for choosing Grand Palladium Kantenah Resort & Spa to spend your vacations and for sharing your review. We are glad to know you enjoyed our natural environment and we hope to have the opportunity to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager
Jun 17, 2019 by Lizeth Arratia /Hospitality Manager
Dear Elizabeth, It is a pleasure to read that your stay at Grand Palladium Kantenah Resort & Spa was magical and we would like to thank you for sharing your opinion. We are already looking forward to welcoming you back in the future. Kind regards, Lizeth Arratia Hospitality Manager
May 23, 2019 by Rosa Rivero/Hospitality Manager
Dear Guest, Thank you very much for sharing an extraordinary evaluation of your stay at the Grand Palladium Colonial Resort & Spa. It is a pleasure to know that thanks to the attentions of our staff and mainly the delights of our a la carte restaurants your holiday experience was gratifying. It will always be a pleasure to welcome you with open arms. Kind regards, Kenia Rodriguez Hospitality Manager
May 10, 2017 by Rosa Rivero/Hospitality Manager
Dear Wood Family, Thank you for your amazing feedback and for taking the time to post your comments. Our staff will be very happy to know that you were pleased with the attentions and everything was perfect during your stay at Grand Palladium Kantenah. We look forward to giving all your family a warm welcome back on your next stay to this mexican paradise. Best regards,
Apr 5, 2017 by Rosa Rivero/Hospitality Manager
Dear John, Thank you very much for your great review. We are very pleased to have made your stay a special and memorable one at Grand Palladium Kantenah. We are delighted to know that you enjoy so many aspects of your stay, from the pools and restaurants, the entertainment during day and night, to the kind attentions of our staff, and also we are happy that you did amazing excursions outside the resort, making the most of your time at the Riviera Maya. We would be glad to serve you again in the future, should you find another opportunity to return to our gorgeous paradise in the Riviera Maya. Warmest regards,
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Grand Palladium Kantenah Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Grand Palladium Kantenah Resort & Spa All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 14 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 swim-up bars, a bar/lounge, and a beach bar. Public spaces have free WiFi. This all-inclusive property also offers a children's pool, a steam room, and a fitness center. Free self parking is available. Smoking is allowed in designated areas at this 4-star Kantenah property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Grand Palladium Kantenah Resort & Spa All Inclusive offers 422 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to furnished balconies. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include complimentary toiletries and hair dryers. This Kantenah property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
La Adelita - This steakhouse specializes in Mexican cuisine. Guests can enjoy drinks at the bar.
El Dorado - Onsite steakhouse. Guests can enjoy drinks at the bar. Open daily.
Sumptuori - This sushi bar specializes in Japanese cuisine. Guests can enjoy drinks at the bar. Open daily.
La Lola - This restaurant specializes in Spanish cuisine. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.
6 outdoor swimming pools and 5 spa tubs are on site. In addition to a children's pool, other recreational amenities include a private beach, a waterslide, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Zentropia has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, and cash
Safety features at this property include a smoke detector and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.