See all properties

Grand Palladium Kantenah Resort & Spa All Inclusive

5.0 star property
5-star beachfront property near Half Moon Bay

Choose dates to view prices

Photo gallery for Grand Palladium Kantenah Resort & Spa All Inclusive

Aerial view
View from property
Restaurant
Lake
Outdoor dining

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • On private beach
  • Bar
  • All inclusive
  • Breakfast included
  • Room service

Explore the area

View in a map
Carretera Chetumal, Puerto Juarez KM 256-100, Kantenah, QROO, 77710
  • Akumal Beach
    ‪6 min drive‬
  • Yal-ku Lagoon
    ‪9 min drive‬
  • Half Moon Bay
    ‪9 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Deluxe Garden View

1 bedroom, minibar, in-room safe, desk

Deluxe Garden View

8.4 out of 10
Very good
(54 reviews)
  • 397 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Family Selection Junior Suite Rooftop with Private Pool

Family Selection Junior Suite Rooftop with Private Pool | View from room

Family Selection Junior Suite Rooftop with Private Pool

9.0 out of 10
Wonderful
(2 reviews)
  • 549 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Sigle use Garden View

1 bedroom, minibar, in-room safe, desk

Deluxe Sigle use Garden View

  • 397 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Family Selection Suite Beachside

Family Selection Suite Beachside | 1 bedroom, minibar, in-room safe, desk

Family Selection Suite Beachside

9.6 out of 10
Exceptional
(4 reviews)
  • 1109 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Swim-up

Family Selection Junior Suite Swim-up | Balcony view

Family Selection Junior Suite Swim-up

9.8 out of 10
Exceptional
(7 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Garden View

Family Selection Junior Suite Garden View | 1 bedroom, minibar, in-room safe, desk

Family Selection Junior Suite Garden View

9.2 out of 10
Wonderful
(7 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Luxury with View

1 bedroom, minibar, in-room safe, desk

Suite Luxury with View

  • 624 sq ft
  • Sleeps 1

View all photos for Suite Junior with View

1 bedroom, minibar, in-room safe, desk

Suite Junior with View

  • 452 sq ft
  • Sleeps 3

View all photos for Suite Luxury with View

1 bedroom, minibar, in-room safe, desk

Suite Luxury with View

  • 624 sq ft
  • Sleeps 2

View all photos for Room Deluxe with View

1 bedroom, minibar, in-room safe, desk

Room Deluxe with View

  • 398 sq ft
  • Sleeps 3

View all photos for Room Deluxe with View

1 bedroom, minibar, in-room safe, desk

Room Deluxe with View

  • 398 sq ft
  • Sleeps 1

View all photos for Suite Junior with View

1 bedroom, minibar, in-room safe, desk

Suite Junior with View

  • 452 sq ft
  • Sleeps 4

View all photos for Room Deluxe with View

1 bedroom, minibar, in-room safe, desk

Room Deluxe with View

  • 398 sq ft
  • Sleeps 2

View all photos for Room Deluxe with View

1 bedroom, minibar, in-room safe, desk

Room Deluxe with View

  • 398 sq ft
  • Sleeps 4

View all photos for Room Deluxe with View

1 bedroom, minibar, in-room safe, desk

Room Deluxe with View

  • 398 sq ft
  • Sleeps 3

View all photos for Suite Junior with View

1 bedroom, minibar, in-room safe, desk

Suite Junior with View

  • 452 sq ft
  • Sleeps 3

View all photos for Suite Junior with View

1 bedroom, minibar, in-room safe, desk

Suite Junior with View

  • 452 sq ft
  • Sleeps 1

View all photos for Suite Junior with View

1 bedroom, minibar, in-room safe, desk

Suite Junior with View

  • 452 sq ft
  • Sleeps 2

View all photos for Suite Superior with Garden View

1 bedroom, minibar, in-room safe, desk

Suite Superior with Garden View

  • 1108 sq ft
  • Sleeps 4

View all photos for Suite Junior with View

1 bedroom, minibar, in-room safe, desk

Suite Junior with View

  • 452 sq ft
  • Sleeps 4

View all photos for Suite Master with Garden View

Living area | 32-inch flat-screen TV with cable channels, TV, iPod dock

Suite Master with Garden View

  • 1108 sq ft
  • Sleeps 2

View all photos for Suite Junior with Garden View

1 bedroom, minibar, in-room safe, desk

Suite Junior with Garden View

  • 398 sq ft
  • Sleeps 3

View all photos for Suite Luxury with Pool View

1 bedroom, minibar, in-room safe, desk

Suite Luxury with Pool View

  • 398 sq ft
  • Sleeps 3

View all photos for Suite Premium with Pool View

1 bedroom, minibar, in-room safe, desk

Suite Premium with Pool View

  • 548 sq ft
  • Sleeps 2

View all photos for Suite Master with Garden View

Living area | 32-inch flat-screen TV with cable channels, TV, iPod dock

Suite Master with Garden View

  • 1108 sq ft
  • Sleeps 3

View all photos for Suite Premium with Pool View

1 bedroom, minibar, in-room safe, desk

Suite Premium with Pool View

  • 548 sq ft
  • Sleeps 3

View all photos for Suite Junior with Garden View

1 bedroom, minibar, in-room safe, desk

Suite Junior with Garden View

  • 398 sq ft
  • Sleeps 2

View all photos for Suite Junior with Garden View

1 bedroom, minibar, in-room safe, desk

Suite Junior with Garden View

  • 398 sq ft
  • Sleeps 4

View all photos for Suite Luxury with Pool View

1 bedroom, minibar, in-room safe, desk

Suite Luxury with Pool View

  • 398 sq ft
  • Sleeps 2

View all photos for Suite Luxury with Pool View

1 bedroom, minibar, in-room safe, desk

Suite Luxury with Pool View

  • 398 sq ft
  • Sleeps 4

View all photos for Suite Master with Garden View

Living area | 32-inch flat-screen TV with cable channels, TV, iPod dock

Suite Master with Garden View

  • 1108 sq ft
  • Sleeps 4

View all photos for Suite Master with Garden View

Living area | 32-inch flat-screen TV with cable channels, TV, iPod dock

Suite Master with Garden View

  • 1108 sq ft
  • Sleeps 1

View all photos for Suite Junior with Garden View

1 bedroom, minibar, in-room safe, desk

Suite Junior with Garden View

  • 398 sq ft
  • Sleeps 1

View all photos for Suite Master with Garden View

Living area | 32-inch flat-screen TV with cable channels, TV, iPod dock

Suite Master with Garden View

  • 1108 sq ft
  • Sleeps 3

View all photos for Suite Master with Garden View

Living area | 32-inch flat-screen TV with cable channels, TV, iPod dock

Suite Master with Garden View

  • 1108 sq ft
  • Sleeps 4

View all photos for Suite Luxury with Pool View

1 bedroom, minibar, in-room safe, desk

Suite Luxury with Pool View

  • 398 sq ft
  • Sleeps 1

View all photos for Suite Junior with Garden View

1 bedroom, minibar, in-room safe, desk

Suite Junior with Garden View

  • 398 sq ft
  • Sleeps 4

View all photos for Suite Luxury with Pool View

1 bedroom, minibar, in-room safe, desk

Suite Luxury with Pool View

  • 398 sq ft
  • Sleeps 4

View all photos for Suite Junior with Garden View

1 bedroom, minibar, in-room safe, desk

Suite Junior with Garden View

  • 398 sq ft
  • Sleeps 3

View all photos for Suite Premium with Pool View

1 bedroom, minibar, in-room safe, desk

Suite Premium with Pool View

  • 548 sq ft
  • Sleeps 1

View all photos for Suite Premium with Pool View

1 bedroom, minibar, in-room safe, desk

Suite Premium with Pool View

  • 548 sq ft
  • Sleeps 3

Suite Premium with Pool View

  • 1108 sq ft
  • Sleeps 4

View all photos for Suite Luxury with Pool View

1 bedroom, minibar, in-room safe, desk

Suite Luxury with Pool View

  • 398 sq ft
  • Sleeps 3

You may also like

Ad
5 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Unico Hotel Riviera Maya - Adults Only - All Inclusive

Kantenah
  • Pool
  • Hot Tub
  • All inclusive
  • Spa
4.5 out of 5, Wonderful, 906 reviews
$513 nightly
The price is $513
Sep 8 - Sep 9
Total with taxes and fees
Unico Hotel Riviera Maya - Adults Only - All Inclusive

About the neighborhood

Kantenah

Beachside getaway.Within 9 miles (15 km) of this property, you'll find Puerto Aventuras Marina and Akumal Beach. Xel-Há Park is 12.6 mi (20.3 km) away.

What's nearby

  • Cenote Azul - 6 min drive - 4.7 miles
  • Akumal Beach - 6 min drive - 4.7 miles
  • Yal-ku Lagoon - 9 min drive - 3.5 miles
  • Half Moon Bay - 9 min drive - 5.8 miles
  • Xel-Há Park - 16 min drive - 12.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 67 min drive

Restaurants

  • ‪Xtra Time Sport Bar - ‬1 min walk
  • ‪Lobby Bar White Sand - ‬9 min walk
  • ‪Helios Restaurant - ‬3 min drive
  • ‪Guacamayas Bar - ‬5 min drive
  • ‪Ikebana Japanese Restaurant - ‬8 min drive

About this property

Grand Palladium Kantenah Resort & Spa All Inclusive

5-star beachfront property near Half Moon Bay
Grand Palladium Kantenah Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Grand Palladium Kantenah Resort & Spa All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 3 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 2 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a children's club, a children's pool, and a steam room. Free self parking is available. A complete renovation of Grand Palladium Kantenah Resort & Spa All Inclusive was completed in December 2023.

Smoking is allowed in designated areas at this 5-star Kantenah property.

  • 252 guestrooms or units
  • 2 levels
  • 11 buildings
  • 3 dining venues
  • 2 swim-up bars
  • 2 bars or lounges
  • Meeting rooms
  • Built in 2002
  • Buffet breakfast (free)
  • Kid's club
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
Grand Palladium Kantenah Resort & Spa All Inclusive offers 252 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to furnished balconies. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, complimentary toiletries, and hair dryers.

This Kantenah property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Zentropia has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

6 outdoor pools, pool umbrellas

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All inclusive
4.5 out of 5, Wonderful, 221 reviews
$359 nightly
The price is $435
Sep 21 - Sep 22
Total with taxes and fees
Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

Property amenities

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's club
  • Children's games
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 2 swim-up bars
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Bowling alley
  • Children's club
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 2 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Grand Palladium Kantenah Solidaridad
Grand Palladium Kantenah Resort All Inclusive
Kantenah Grand Palladium
Grand Palladium Kantenah
Grand Palladium Kantenah All Inclusive
Grand Palladium Kantenah Resort & Spa All Inclusive Kantenah

Frequently asked questions

How close is Grand Palladium Kantenah Resort & Spa All Inclusive to the airport?

Grand Palladium Kantenah Resort & Spa All Inclusive is 29.9 mi (264-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Grand Palladium Kantenah Resort & Spa All Inclusive?

As of Sep 7, 2025, prices found for a 1-night stay for 2 adults at Grand Palladium Kantenah Resort & Spa All Inclusive on Sep 8, 2025 start from $218.25, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Grand Palladium Kantenah Resort & Spa All Inclusive have an airport shuttle?

Airport shuttle services are not available at Grand Palladium Kantenah Resort & Spa All Inclusive.

How close is Grand Palladium Kantenah Resort & Spa All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Grand Palladium Kantenah Resort & Spa All Inclusive offer free breakfast?

Grand Palladium Kantenah Resort & Spa All Inclusive offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Grand Palladium Kantenah Resort & Spa All Inclusive?

No, there is no casino at this property.

What time is check-in at Grand Palladium Kantenah Resort & Spa All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Grand Palladium Kantenah Resort & Spa All Inclusive?

This property offers free self parking.

Does Grand Palladium Kantenah Resort & Spa All Inclusive have a pool?

Grand Palladium Kantenah Resort & Spa All Inclusive features 5 outdoor pools and a children's pool.

Does Grand Palladium Kantenah Resort & Spa All Inclusive have a restaurant?

Yes, there are 3 restaurants on site.

Does Grand Palladium Kantenah Resort & Spa All Inclusive have a spa?

Pamper yourself with a day at Zentropia, where you can enjoy Thai massages, aromatherapy, and facials.

How close is Grand Palladium Kantenah Resort & Spa All Inclusive to downtown Kantenah?

Grand Palladium Kantenah Resort & Spa All Inclusive is 6.2 mi away from Kantenah.

Grand Palladium Kantenah Resort & Spa All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 498 out of 1003 reviews
Rating 8 - Good. 275 out of 1003 reviews
Rating 6 - Okay. 109 out of 1003 reviews
Rating 4 - Poor. 65 out of 1003 reviews
Rating 2 - Terrible. 56 out of 1003 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

10/10 Excellent

mohsen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is at excellent level. Very friendly staff, quality foods, great sceneries, 5ft pools, and more. But you may consider some tips before picking this hotel complex. 1- buildings are located far from lobby/restaurants. so, you will need a (free) cart ride to get there. The wait time for those carts was 15 to 45 minutes, depending on day and time. 2- The beach was not swimmable at this season. There were plenty of sea weeds and floating sands that makes it look nasty. 3- If you're coming through Cozumel's airport, allow more than 2 hours for transportation. Ferry leaves every 30 min. 4- Restaurants only serve dinner. For lunch (and breakfast of course) you may use one of the buffets. All in all, the hotel is located in a very beautiful land and maintains high quality standards for everything they offer.
Stayed 5 nights in Jul 2025

10/10 Excellent

Amber

Stayed 5 nights in Jun 2025

8/10 Good

Rena Annette

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very nice.
Stayed 3 nights in May 2025

8/10 Good

Ashley

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great family vacation! We had an amazing time at this beautiful resort. The food was good but make your reservations early for the restaurants or you will be dining at the buffet only. The rooftop pool room was wonderful! Our only complaint is the beds were small and not very comfortable. The staff was very friendly and helped with anything we needed. The pools were really nice and the kids enjoyed the water slides. I would highly recommend this resort. We had an excellent experience and will definitely revisit this resort!
Stayed 4 nights in May 2025

10/10 Excellent

GENNADIY

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like this place. Very good staff. We will be back again
Stayed 4 nights in May 2025

10/10 Excellent

Joaquim

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best vacations I have ever had! The greatest staff ever! I 100% recommend this resort. I will be back sooner than later
Stayed 7 nights in May 2025

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025

10/10 Excellent

Sasa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Grand Palladium Kantenah was perfect from start to finish. The resort is stunning, incredibly clean, and the service is top-notch. Every staff member was friendly and professional, but special thanks to our amazing butlers, Emmanuel and Luis, they went above and beyond to make our experience unforgettable. Villa 40 was beautiful, and the hospitality made us feel truly pampered. We can’t wait to come back!
Stayed 7 nights in Apr 2025

10/10 Excellent

Adriana

Stayed 7 nights in Apr 2025

10/10 Excellent

Kwame

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The butlers, porters. golf cart drivers, waiters and waitresses were genuinely friendly and hospitable. Some even remembered our names after meeting the first day. I would especially give a shout out to Lesley (restaurant hostess), Daniela (Villa 50 butler), Guillermo (Villa 50 butler), and Javier (La Hacienda omelet chef).
Stayed 4 nights in Apr 2025

10/10 Excellent

Janie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, great service
Stayed 7 nights in Apr 2025

10/10 Excellent

Diego Barco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place
Stayed 6 nights in Apr 2025

8/10 Good

Svetlana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice resort!
Stayed 7 nights in Apr 2025

10/10 Excellent

David

Stayed 6 nights in Mar 2025

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our concierge Allesandra was very attentive and most helpful during the week, property is clean and dining options were good for all inclusive. We were fortunate to be moved into Family Selection area of resort upon check in, we did not know about this beforehand, but an excellent upgrade for families wanting a little more privacy. Location is a good 25-30 minutes from Tulum, and an hour from Tulum Airport just so you know. Overall, very good experience at this property and would highly recommend it.
Stayed 7 nights in Apr 2025

8/10 Good

Lilliam

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good average property
Stayed 3 nights in Apr 2025

10/10 Excellent

Gulseli Karadag

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Hugo, Bothell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best over all Resort!
Stayed 6 nights in Apr 2025

10/10 Excellent

Joe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is definitely a wonderful hotel ,employees here is a family , everyone give you the best of them ,food drinks the best , i just come back and i on the way to book for september
Stayed 7 nights in Apr 2025

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

4/10 Poor

Daniel

Traveled with family and small children
Liked: Staff & service
Stay was pleasant until there was an incident involving my 5 year old daughter that was handled poorly and unreasonably. The supervisor's response made no sense and simply ruined the mood for the rest of the stay. I would not return to this resort and would opt for a different one since it is a beautiful area.
Stayed 7 nights in Mar 2025

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, except for the fact that the all inclusive package from Expedia did not include transportation to and from the airport to the resort. Last time we were there everything was taken care of in an A to Z fashion. This was an extreme inconvenience at the start of our vacation.
Stayed 9 nights in Mar 2025