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4.2 out of 5

"Best time ever! Excellent customer service, staff, and management! Clean, from start to Finnish, no regrets. " More

By a verified traveler on Mon 08 May 2017

Hotel Description

4-star beachfront property near Xpu-ha Beach

Beachfront retreat

Within 6 miles (10 km) of this Kantenah property, you'll find Xpu-ha Beach and Cenote Cristalino. Puerto Aventuras Marina is within 6 miles (10 km) and Akumal Beach is within 9 miles (15 km).

All-inclusive

This all-inclusive property features a private beach, a full-service spa, and a nightclub. Relax with sun loungers and beach umbrellas, and enjoy a drink at one of the 3 beachside bars. There's fun for all ages with mini golf and a playground, and in-room childcare is an added bonus.

Free WiFi, iPod docks

The 422 guestrooms have plasma TVs with cable channels and offer free WiFi and furnished balconies. Other amenities include iPod docks, room service, and coffee/tea makers.

Deluxe Double Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
$237* Per night/room Oct 25 - Oct 26

Romance Villa Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Triple Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Single Room

Bed Count 2 Full Beds Maximum Occupancy 1 Max

Junior Suite Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Grand Palladium Kantenah Resort & Spa All Inclusive ratings based on 25 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Grand Palladium Kantenah Resort & Spa All Inclusive

Everyone (3) Couples (1) Family (3)
5 out of 5
I liked the nature around the property. I did not like that you could not get breakfast in your room. Too spread out with too much walking

Posted by on Aug 25, 2019

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Comment from Hotel Management

Aug 25, 2019 by Lizeth Arratia/ Hospitality Manager

Dear guest, Thank you for choosing Grand Palladium Kantenah Resort & Spa to spend your vacations and for sharing your review. We are glad to know you enjoyed our natural environment and we hope to have the opportunity to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager

5 out of 5
Our stay was magical! Our Villa was on the beach and we had an amazing outdoor shower. The food was top notch and the staff was incredible. We cannot wait to return!

Posted by , from Bedford, TX on Jun 12, 2019

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Comment from Hotel Management

Jun 17, 2019 by Lizeth Arratia /Hospitality Manager

Dear Elizabeth, It is a pleasure to read that your stay at Grand Palladium Kantenah Resort & Spa was magical and we would like to thank you for sharing your opinion. We are already looking forward to welcoming you back in the future. Kind regards, Lizeth Arratia Hospitality Manager

5 out of 5
This resort was amazing! The ff was friendly and helpful, the rooms, the pools, the restaurants, and the beaches were beautiful. It was nice being able to go to most restaurants without reservations and my family had an incredible time!

Posted by on May 22, 2019

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Comment from Hotel Management

May 23, 2019 by Rosa Rivero/Hospitality Manager

Dear Guest, Thank you very much for sharing an extraordinary evaluation of your stay at the Grand Palladium Colonial Resort & Spa. It is a pleasure to know that thanks to the attentions of our staff and mainly the delights of our a la carte restaurants your holiday experience was gratifying. It will always be a pleasure to welcome you with open arms. Kind regards, Kenia Rodriguez Hospitality Manager

5 out of 5

Excellent

Best time ever! Excellent customer service, staff, and management! Clean, from start to Finnish, no regrets.

Posted by on May 8, 2017

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Comment from Hotel Management

May 10, 2017 by Rosa Rivero/Hospitality Manager

Dear Wood Family, Thank you for your amazing feedback and for taking the time to post your comments. Our staff will be very happy to know that you were pleased with the attentions and everything was perfect during your stay at Grand Palladium Kantenah. We look forward to giving all your family a warm welcome back on your next stay to this mexican paradise. Best regards,

5 out of 5

Great hotel with plenty of entertainment options!

Pros: Great complex. 4 different lobbies, each with multiple themed restaurants, bars, buffets, etc. Many pools to choose from. Staff is great!
Cons: There were a lot of food options, for the most part, they were just "ok". Some items better than others
The staff is very kind and accommodating. The complex is great, they have 4 different hotel lobbies, each with multiple restaurants, buffets, bars, pools, etc. A lot of shows and entertainment. Spa is great. "AllTournative" and "aventuras mayas" had great excursions. (Leo was a great tour guide). The hotel provided some very generous gifts for us. Wildlife around the resort is awesome. Coati and iguanas are wandering around everywhere and it's really cool. Food was "ok" all in all but there are a lot of options and we didn't get to try all the restaurants. They have Italian, Brazilian, Habachi, Steakhouse, Thai, Seafood, Rib, and Mexican-themed restaurants, plus all the breakfast/lunch/dinner buffets. Check out an excursion that includes "Sonote" (underground water cave) swimming.

Posted by , from Ohio on Apr 3, 2017

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Comment from Hotel Management

Apr 5, 2017 by Rosa Rivero/Hospitality Manager

Dear John, Thank you very much for your great review. We are very pleased to have made your stay a special and memorable one at Grand Palladium Kantenah. We are delighted to know that you enjoy so many aspects of your stay, from the pools and restaurants, the entertainment during day and night, to the kind attentions of our staff, and also we are happy that you did amazing excursions outside the resort, making the most of your time at the Riviera Maya. We would be glad to serve you again in the future, should you find another opportunity to return to our gorgeous paradise in the Riviera Maya. Warmest regards,

1 out of 5

DO NOT GO HERE! OUTDATED AND UNCOMFORTABLE.

Pros: The tropical setting. The live animals. The pools are beautiful. The food services people were very nice. The front desk and hostess, not so.
Cons: They need to re-evaluate some of their front desk people. Very unfriendly. Some of the hostesses do not know how to greet guests with warmth.
Location: We went to XE-HAI -it was great.
After 8 hrs of travel, we can't wait to check in. This is our 4th consecutive year to Mexico for our family annual vacation. We were excited about the beach, pools, unlimited food & drinks. Upon check in about 9:30 pm, we were told that the buffet will be closed by 10:00 pm. So we figured, we'll just settle for room service. To our surprise-NO ROOM SERVICE!! We managed to get to the buffet & was met by a very unhappy hostess. I am sure the staff were tired so we tried to eat fast. During the walk back to the room through the dimly lit walkways, we got about 5-10 mosquito bites each. The whole 8 days was all about dealing with mosquitoes and suffering from the itchiness and disgusting bumps all over your back, arms, legs, neck and face. The kids refused to leave the room after the 2nd night. I had upgraded to a Jr. suite (Villa 57). What I got was a room slightly worst than Motel 6. Ground floor, filthy, smell of cigarettes (requested NON-smoking). The decor was dated, the mattress was about 6"tall, the bedskirt was moldy, the bedding was flimsy, the phone jack was off the wall and more mosquitos. I called the front desk to request for another room, but of course, there was nothing they can do. The next morning, we tried to get a another room, but was told there was nothing available. I was so upset when the front desk lady told me I had to contact Travelocity if I wanted to change to another Villa. VERY UNACCOMMODATING RESORT! To top it all off-NO POOLSIDE FOOD SERVICE. SAD

Posted by , from Nevada on Sep 2, 2015

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Comment from Hotel Management

Nov 12, 2015 by Santiago Escañuela

Dear Nga; Thank you for taking the time to share your experience with us. We love constructive criticism; and will select in your opinion all those details that will help us keep striving for progress. We are sorry that we were not up your expectations. By the way; I would like to point a couple of the details that are mistakenly said in your review. We do have two pool side restaurants. One of them is located in the main pool of Kantenah-Colonial area; and the second one located in the main pool of White Sands-Riviera main pool. The buffet closes at 1030 every evening; just for the doubts. Regretfully for you, free room service was being implemented during your stay and is actually greatly functioning in the entire resort. All in all, thank you for your review. Have a nice day, Santiago Escañuela Asistente Direccion

5 out of 5

Very nice, clean, well-kept resort.

Pros: Very clean. Great food. Buffets had better food than the full-service restaurants. Good service at bars.
Cons: Room housekeeping service was late a couple of days - possibly due to a language barrier. Problems were rectified quickly when we called the office
Location: We took a bus tour to Tulum and Akumal. Nice tour, but be prepared for a long ride in a crowded bus.
Very nice experience. Rooms were very clean and well-maintained; we felt safe at this resort. Pool areas, grounds, and restaurants were very well managed and maintained also. Excellent food in all buffets; great drink service.

Posted by , from Texas on May 12, 2015

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Comment from Hotel Management

Nov 11, 2015 by Santiago Escañuela

Dear MP; Thank you very much for sharing your lovely review about your stay at the Grand Palladium Kantenah Resort & Spa. We are delighted to know that you enjoyed our restaurants and bars. Looking forward to seeing you back again soon. Best regards, Santiago Escañuela Asistente Direccion

3 out of 5

Close to all the excursions

If you like activities and all the excursions near the hotel then this will be a good location. This hotel also has a lot of nice swimming pools for adults and kids. Great for snorkeling. No room sevice as there are too many buildings in the hotel. Not a lot of staff around the pool or beach to bring you drinks or food. Some days We stayed out in the pool area the whole time and didn't see one staff around to help us with drinks. We ended up going coming to the bar and ask for drinks ourselves. Cannot bring food out to the pool area. Drinks are not as great as other hotels I've stayed in Cancun. The beach is very rocky and not clean. No ocean view rooms even though we've upgrade to junior suites (the only building that has ocean view is the honeymoon suites). A lot of walking from room to pool or restaurant. They have golf carts driving around but it will take you forever if you decides to wait. No elevator, one of my friends has back pain and was giving a room on third floor( highest floor). He asked to change room but they said all the rooms were full and all they could do is put his name on waiting list. He never got the bottom floor room. The food in the buffet was alright. I heard my friends said the seafood restaurant out on the beach was good but you have to make reservation and the people who stayed in royal suites has priority, what ever spot left is yours but...(good luck). My friends woke up at 7 to make reservation and there were only two slots left.

Posted by on Apr 21, 2015

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Comment from Hotel Management

Nov 11, 2015 by Santiago Escañuela

Dear K; Thank you for sharing your review about your stay at the Grand Palladium Kantenah Resort & Spa. Sea view rooms take an additional cost; the fact of reserving a junior suite does not include the sea view; as there are just very few of them; as you surely comprehend. We love constructive criticism; and will select in your opinion all those details that will help us continue to improve. Said that, we proudly inform you that we implemented the room service at the entire resort; maybe you would like to try it in the next visit! We would love to have you back. Regards, Santiago Escañuela Asistente Direccion

1 out of 5

Too big and awful service

I made the reservations several months ago. I also called a couple of days before leaving the US to make sure res was correct. I got there res was all wrong. the service was awful and the worse part is that nobody really cared. I will never stay there again nor will I will anything positive to say when I know someone is looking to out to Riviera Maya.

Posted by , from Example: New York, NY on Jul 2, 2013

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Comment from Hotel Management

Nov 11, 2015 by Santiago Escañuela

Dear Zull, Thank you for taking the time to hare you experience with us. We love constructive criticism, and will select those substantive points of your review, that help us improve; which is the purpose for which work daily. We regret we were not able to meet your expectations, despite we are aware that you huge, beautiful resort can not please everyone. Regards, Santiago Escañuela Asistente Dirección

3 out of 5

Average

The staff was not very friendly, bartenders were very slow , The food was not very good, Resort was clean, nice pools, bad pool bar, nice beach and salt water pool, room was clean and maids were very good. Wi-Fi in lobby was down most of the time, would not stay here again

Posted by , from Boston, MA on Jun 5, 2013

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Comment from Hotel Management

Nov 11, 2015 by Santiago Escañuela

Dear Winzoe, Thank you for sharing your review about your stay at the Grand Palladium Kantenah Resort & Spa. We regret not having lived up to your expectations; and would love to have a second chance to change your mind. Regards, Santiago Escañuela Asistente Dirección

About the Grand Palladium Kantenah Resort & Spa All Inclusive

Location Carretera Chetumal, Kantenah, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (some restrictions)
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Language
  • Water fitness

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Theme parties

Not included

  • Golf green fees
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Tennis lessons
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Windsurfing included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Tennis included
  • Laundry/dry cleaning services not included
  • Volleyball included
  • Childcare not included
  • Soccer (football) included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • All available beverages included
  • Motorized water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Miniature golf included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Tennis lessons not included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Minibar beverages - restrictions apply
  • Additional gratuities accepted
  • All food and beverages included
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Room service during certain hours
  • All non-motorized water sports included
  • Theme parties included
  • All land activities, and recreational facilities and equipment included
  • Snorkeling included

Property Features

Grand Palladium Kantenah Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Grand Palladium Kantenah Resort & Spa All Inclusive you can cool off in one of the 9 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 14 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 3 beach bars and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a spa tub, a steam room, and a fitness center. Free self parking is available. Smoking is allowed in designated areas at this 4-star Kantenah property.

  • 422 guestrooms or units
  • 2 levels
  • 15 buildings
  • 14 dining venues
  • 3 bars on the beach
  • 9 bars or lounges
  • Built in 2002
  • Nightclub
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • On private beach
  • Number of outdoor pools - 9
  • Free WiFi
  • Laundry facilities
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (85.7 km / 53.2 mi)
  • Parking: Free self parking

Room Amenities

Grand Palladium Kantenah Resort & Spa All Inclusive offers 422 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Rooms open to furnished balconies. 32-inch plasma televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. This Kantenah property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private balcony (furnished)
  • IPod dock
  • In-room dining (limited hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Grand Palladium Kantenah Resort & Spa All Inclusive has 14 restaurants on site.

Room service (during limited hours) is available.

Nearby Activities

9 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a private beach, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Fishing on site
  • Miniature golf on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Parasailing nearby
  • Beach volleyball on site
  • Volleyball on site
  • Windsurfing on site
  • Playground on site
  • Segway rental/tour on site
  • Boat tours nearby
  • Fitness classes on site
  • Sailing on site
  • Basketball on site
  • Scuba diving on site
  • Hiking/biking trails nearby
  • Personal motorized watercraft on site

Spa Services

Zentropia has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 16
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at 5:30 AM
  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • One child stays free 1
  • No elevators

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Facilities fee: USD 50 per person, per day and includes use of:

  • - Sauna
    - Spa tub

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Palladium Kantenah Solidaridad
  • Grand Palladium Kantenah Resort All Inclusive
  • Kantenah Grand Palladium
  • Grand Palladium Kantenah
  • Grand Palladium Kantenah All Inclusive
  • Grand Palladium Kantenah Resort & Spa All Inclusive Kantenah

You should know

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.