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"We have been to this resort a few years ago and my wife wanted to return because she enjoyed it. The resort has changed, no more robes and slippers in
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At this Kantenah property, you'll be within 3 miles (5 km) of Xpu-ha Beach and 6 miles (10 km) of Cenote Cristalino. Also within 9 miles (15 km) are Puerto Aventuras Marina and Akumal Beach.
All-inclusive
This all-inclusive property features a private beach, a full-service spa, and a nightclub. Relax with sun loungers and beach umbrellas, and enjoy a drink at one of the 3 beachside bars. There's fun for all ages with mini golf and a playground, and families will appreciate the onsite laundry facilities.
Indoor spa tubs, free WiFi
Boasting indoor private spa tubs, the 422 guestrooms also offer free WiFi and furnished balconies. Other amenities include iPod docks, room service, and plasma TVs with cable channels.
Grand Palladium Kantenah Resort & Spa All Inclusive ratings based on 26 Verified Reviews
Review Summary
4.2
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Grand Palladium Kantenah Resort & Spa All Inclusive
Everyone (3)Couples (1)Family (4)
3 out of 5
We have been to this resort a few years ago and my wife wanted to return because she enjoyed it. The resort has changed, no more robes and slippers in the room, and the rooms require some serious maintenance. Our sink drain would not stay up so we had to pull the drain out in order to use the sink, you would think room staff would address this but never did. We had to constantly request enough towels for three people and our coffee supplies were never restocked, I had to chase down room staff for cream and sugar. Another issue was the glass brick windows in the bathroom could be clearly seen thru from the outside walkway, my wife had me go out and I could clearly see her in the bathroom waving at me.we had to cover it with tape and the laundy bag. the restaurants have gone down because a lot of the food was lukewarm and their was not much variety. A lot of the same stuff everyday (I don't think I ever saw a non burnt piece of bacon while there) The staff was great but the quality has gone down. My wife couldn't wait to get to the El Dorodo restaurant to get their short rib dinner because we used to love it. This time it was very mushy and my wife and son couldn't eat it. The resort is kept clean and the beaches were decent, but we couldn't get over the amount of cats on the resort. Every day we would walk by hundreds of cats on the property. i.e restaurants, lobby paths to buildings. I have never seen so many cats in my life on a resort, it doesn't help that guest feed them
Posted by a verified traveler on Dec 31, 2019
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Comment from Hotel Management
Jan 1, 2020
by Kenia Rodriguez, Hospitality Manager
Dear Guest,
Thank you for taking the time to share your feedback of Grand Palladium Kantenah Resort & Spa.
While I am glad to hear that you enjoyed the resort’s cleaning, it is deeply disappointing to hear of the challenges you faced throughout your stay.
We strive to deliver an extraordinary experience for all our guests and sincerely apologize that we did not meet or exceed your expectations.
I hope that we are able to welcome you back to Grand Palladium Kantenah Resort & Spa in the near future in order to recover your loyalty.
Kind regards,
Kenia Rodriguez
Hospitality Manager
5 out of 5
I liked the nature around the property. I did not like that you could not get breakfast in your room. Too spread out with too much walking
Posted by a verified traveler on Aug 25, 2019
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Comment from Hotel Management
Aug 25, 2019
by Lizeth Arratia/ Hospitality Manager
Dear guest,
Thank you for choosing Grand Palladium Kantenah Resort & Spa to spend your vacations and for sharing your review.
We are glad to know you enjoyed our natural environment and we hope to have the opportunity to welcome you back in the future.
Kind regards,
Lizeth Arratia
Hospitality Manager
5 out of 5
Our stay was magical! Our Villa was on the beach and we had an amazing outdoor shower. The food was top notch and the staff was incredible. We cannot wait to return!
Posted by Elizabeth, from Bedford, TX on Jun 12, 2019
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Comment from Hotel Management
Jun 17, 2019
by Lizeth Arratia /Hospitality Manager
Dear Elizabeth,
It is a pleasure to read that your stay at Grand Palladium Kantenah Resort & Spa was magical and we would like to thank you for sharing your opinion.
We are already looking forward to welcoming you back in the future.
Kind regards,
Lizeth Arratia
Hospitality Manager
5 out of 5
This resort was amazing! The ff was friendly and helpful, the rooms, the pools, the restaurants, and the beaches were beautiful. It was nice being able to go to most restaurants without reservations and my family had an incredible time!
Posted by a verified traveler on May 22, 2019
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Comment from Hotel Management
May 23, 2019
by Rosa Rivero/Hospitality Manager
Dear Guest,
Thank you very much for sharing an extraordinary evaluation of your stay at the Grand Palladium Colonial Resort & Spa.
It is a pleasure to know that thanks to the attentions of our staff and mainly the delights of our a la carte restaurants your holiday experience was gratifying.
It will always be a pleasure to welcome you with open arms.
Kind regards,
Kenia Rodriguez
Hospitality Manager
5 out of 5
Excellent
Best time ever! Excellent customer service, staff, and management! Clean, from start to Finnish, no regrets.
Posted by Wood Family on May 8, 2017
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Comment from Hotel Management
May 10, 2017
by Rosa Rivero/Hospitality Manager
Dear Wood Family,
Thank you for your amazing feedback and for taking the time to post your comments.
Our staff will be very happy to know that you were pleased with the attentions and everything was perfect during your stay at Grand Palladium Kantenah.
We look forward to giving all your family a warm welcome back on your next stay to this mexican paradise.
Best regards,
5 out of 5
Great hotel with plenty of entertainment options!
Pros:Great complex. 4 different lobbies, each with multiple themed restaurants, bars, buffets, etc. Many pools to choose from. Staff is great!
Cons:There were a lot of food options, for the most part, they were just "ok". Some items better than others
The staff is very kind and accommodating. The complex is great, they have 4 different hotel lobbies, each with multiple restaurants, buffets, bars, pools, etc. A lot of shows and entertainment. Spa is great. "AllTournative" and "aventuras mayas" had great excursions. (Leo was a great tour guide). The hotel provided some very generous gifts for us.
Wildlife around the resort is awesome. Coati and iguanas are wandering around everywhere and it's really cool. Food was "ok" all in all but there are a lot of options and we didn't get to try all the restaurants. They have Italian, Brazilian, Habachi, Steakhouse, Thai, Seafood, Rib, and Mexican-themed restaurants, plus all the breakfast/lunch/dinner buffets. Check out an excursion that includes "Sonote" (underground water cave) swimming.
Posted by John, from Ohio on Apr 3, 2017
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Comment from Hotel Management
Apr 5, 2017
by Rosa Rivero/Hospitality Manager
Dear John,
Thank you very much for your great review. We are very pleased to have made your stay a special and memorable one at Grand Palladium Kantenah.
We are delighted to know that you enjoy so many aspects of your stay, from the pools and restaurants, the entertainment during day and night, to the kind attentions of our staff, and also we are happy that you did amazing excursions outside the resort, making the most of your time at the Riviera Maya.
We would be glad to serve you again in the future, should you find another opportunity to return to our gorgeous paradise in the Riviera Maya.
Warmest regards,
1 out of 5
DO NOT GO HERE! OUTDATED AND UNCOMFORTABLE.
Pros:The tropical setting. The live animals. The pools are beautiful. The food services people were very nice. The front desk and hostess, not so.
Cons:They need to re-evaluate some of their front desk people. Very unfriendly. Some of the hostesses do not know how to greet guests with warmth.
Location:We went to XE-HAI -it was great.
After 8 hrs of travel, we can't wait to check in. This is our 4th consecutive year to Mexico for our family annual vacation. We were excited about the beach, pools, unlimited food & drinks. Upon check in about 9:30 pm, we were told that the buffet will be closed by 10:00 pm. So we figured, we'll just settle for room service. To our surprise-NO ROOM SERVICE!! We managed to get to the buffet & was met by a very unhappy hostess. I am sure the staff were tired so we tried to eat fast. During the walk back to the room through the dimly lit walkways, we got about 5-10 mosquito bites each. The whole 8 days was all about dealing with mosquitoes and suffering from the itchiness and disgusting bumps all over your back, arms, legs, neck and face. The kids refused to leave the room after the 2nd night.
I had upgraded to a Jr. suite (Villa 57). What I got was a room slightly worst than Motel 6. Ground floor, filthy, smell of cigarettes (requested NON-smoking). The decor was dated, the mattress was about 6"tall, the bedskirt was moldy, the bedding was flimsy, the phone jack was off the wall and more mosquitos. I called the front desk to request for another room, but of course, there was nothing they can do. The next morning, we tried to get a another room, but was told there was nothing available. I was so upset when the front desk lady told me I had to contact Travelocity if I wanted to change to another Villa. VERY UNACCOMMODATING RESORT! To top it all off-NO POOLSIDE FOOD SERVICE. SAD
Posted by Nga, from Nevada on Sep 2, 2015
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Comment from Hotel Management
Nov 12, 2015
by Santiago Escañuela
Dear Nga;
Thank you for taking the time to share your experience with us. We love constructive criticism; and will select in your opinion all those details that will help us keep striving for progress.
We are sorry that we were not up your expectations.
By the way; I would like to point a couple of the details that are mistakenly said in your review.
We do have two pool side restaurants. One of them is located in the main pool of Kantenah-Colonial area; and the second one located in the main pool of White Sands-Riviera main pool.
The buffet closes at 1030 every evening; just for the doubts.
Regretfully for you, free room service was being implemented during your stay and is actually greatly functioning in the entire resort.
All in all, thank you for your review.
Have a nice day,
Santiago Escañuela
Asistente Direccion
5 out of 5
Very nice, clean, well-kept resort.
Pros:Very clean. Great food. Buffets had better food than the full-service restaurants. Good service at bars.
Cons:Room housekeeping service was late a couple of days - possibly due to a language barrier. Problems were rectified quickly when we called the office
Location:We took a bus tour to Tulum and Akumal. Nice tour, but be prepared for a long ride in a crowded bus.
Very nice experience. Rooms were very clean and well-maintained; we felt safe at this resort. Pool areas, grounds, and restaurants were very well managed and maintained also. Excellent food in all buffets; great drink service.
Posted by MP, from Texas on May 12, 2015
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Comment from Hotel Management
Nov 11, 2015
by Santiago Escañuela
Dear MP;
Thank you very much for sharing your lovely review about your stay at the Grand Palladium Kantenah Resort & Spa.
We are delighted to know that you enjoyed our restaurants and bars.
Looking forward to seeing you back again soon.
Best regards,
Santiago Escañuela
Asistente Direccion
3 out of 5
Close to all the excursions
If you like activities and all the excursions near the hotel then this will be a good location. This hotel also has a lot of nice swimming pools for adults and kids. Great for snorkeling. No room sevice as there are too many buildings in the hotel. Not a lot of staff around the pool or beach to bring you drinks or food. Some days We stayed out in the pool area the whole time and didn't see one staff around to help us with drinks. We ended up going coming to the bar and ask for drinks ourselves. Cannot bring food out to the pool area. Drinks are not as great as other hotels I've stayed in Cancun. The beach is very rocky and not clean. No ocean view rooms even though we've upgrade to junior suites (the only building that has ocean view is the honeymoon suites). A lot of walking from room to pool or restaurant. They have golf carts driving around but it will take you forever if you decides to wait. No elevator, one of my friends has back pain and was giving a room on third floor( highest floor). He asked to change room but they said all the rooms were full and all they could do is put his name on waiting list. He never got the bottom floor room. The food in the buffet was alright. I heard my friends said the seafood restaurant out on the beach was good but you have to make reservation and the people who stayed in royal suites has priority, what ever spot left is yours but...(good luck). My friends woke up at 7 to make reservation and there were only two slots left.
Posted by K. on Apr 21, 2015
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Comment from Hotel Management
Nov 11, 2015
by Santiago Escañuela
Dear K;
Thank you for sharing your review about your stay at the Grand Palladium Kantenah Resort & Spa.
Sea view rooms take an additional cost; the fact of reserving a junior suite does not include the sea view; as there are just very few of them; as you surely comprehend.
We love constructive criticism; and will select in your opinion all those details that will help us continue to improve.
Said that, we proudly inform you that we implemented the room service at the entire resort; maybe you would like to try it in the next visit! We would love to have you back.
Regards,
Santiago Escañuela
Asistente Direccion
1 out of 5
Too big and awful service
I made the reservations several months ago. I also called a couple of days before leaving the US to make sure res was correct. I got there res was all wrong. the service was awful and the worse part is that nobody really cared. I will never stay there again nor will I will anything positive to say when I know someone is looking to out to Riviera Maya.
Posted by zull, from Example: New York, NY on Jul 2, 2013
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Comment from Hotel Management
Nov 11, 2015
by Santiago Escañuela
Dear Zull,
Thank you for taking the time to hare you experience with us.
We love constructive criticism, and will select those substantive points of your review, that help us improve; which is the purpose for which work daily.
We regret we were not able to meet your expectations, despite we are aware that you huge, beautiful resort can not please everyone.
Regards,
Santiago Escañuela
Asistente Dirección
About the Grand Palladium Kantenah Resort & Spa All Inclusive
This property is closed from May 2 2020 to October 1 2020 (dates subject to change).
The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):
Dining venue(s)
All-inclusive Details
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (some restrictions)
Dining and beverage availability limited at one or more venues
Activities and facilities/equipment All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Water activities
Kayaking
Snorkeling
Windsurfing
Land activities
Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball
Lessons/classes/games
Aerobics
Language
Water fitness
Kids' club
Supervised activities for children between 4 and 12 years old
Entertainment
Onsite entertainment and activities
Theme parties
Not included
Golf green fees
Use of golf equipment
Motorized water sports
Scuba-diving certification
Scuba-diving excursions
Scuba-diving lessons
Snorkeling excursions
Tennis lessons
Surcharge for bottled wine
Surcharge for bottled liquor
Airport transfers
Childcare
Laundry/dry cleaning services
Spa/beauty facilities and services
Offsite tours
Transportation to offsite activities
Kayaking included
Windsurfing included
Buffet and à la carte dining
Airport transfers not included
Fitness facilities included
Tennis included
Water fitness classes/lessons included
Volleyball included
Laundry/dry cleaning services not included
Soccer (football) included
Childcare not included
Scuba diving excursions not included
Snorkeling excursions not included
Scuba diving certification not included
Motorized water sports not included
All available beverages included
Golf green fees not included
Use of golf equipment not included
Spa/beauty facilities and services not included
Miniature golf included
Transportation to offsite activities not included
Offsite tours not included
Scuba diving lessons not included
Aerobics classes/lessons included
Tennis lessons not included
Language classes/lessons included
Onsite entertainment and activities included
Gratuities included
Additional gratuities accepted
Minibar beverages - restrictions apply
All food and beverages included
One or more venues limit dining availability
One or more venues limit beverages
Surcharge for bottled wine
Surcharge for bottled liquor
Room service during certain hours
All non-motorized water sports included
All land activities, and recreational facilities and equipment included
Theme parties included
Snorkeling included
Property Features
Grand Palladium Kantenah Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Grand Palladium Kantenah Resort & Spa All Inclusive you can cool off in one of the 9 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 14 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 3 beach bars and 9 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a spa tub, a steam room, and a fitness center. Free self parking is available. Smoking is allowed in designated areas at this 4-star Kantenah property.
422 guestrooms or units
2 levels
15 buildings
14 dining venues
3 bars on the beach
9 bars or lounges
Built in 2002
Nightclub
Bar by the pool
Swim-up bar
Coffee shop
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Umbrellas for the pool
Conference center
Business facilities
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Staff is multilingual
Storage area for luggage
Concierge
Wedding services available
Game room or arcade
Terrace
Garden
Gift shop
Beauty salon
ATM
Onsite shopping
Bellhop
Smoking in designated areas
Family Friendly Amenities
On private beach
Number of outdoor pools - 9
Free WiFi
Laundry facilities
In-room childcare (surcharge)
Arcade/game room
Playground on site
Miniature golf on site
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Airport: Cancun Intl. Airport (CUN) (85.9 km / 53.4 mi)
Parking: Free self parking
Room Amenities
Grand Palladium Kantenah Resort & Spa All Inclusive offers 422 accommodations with indoor private spa tubs and iPod docking stations. Rooms open to furnished balconies. 32-inch plasma televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Private indoor hot tub
Private balcony (furnished)
IPod dock
In-room dining (limited hours)
Plasma television
Cable channels
Premium channels
Movies for purchase
Coffee maker
Shower and tub combination
Housekeeping (daily)
Nightly turndown service
Childcare in room (surcharge)
Hair dryer
Safe
Bathrobes
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ceiling fan
Ensuite bathroom
Food & Drink
Grand Palladium Kantenah Resort & Spa All Inclusive has 14 restaurants on site.
Room service (during limited hours) is available.
Nearby Activities
9 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a private beach, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Snorkeling on site
Fishing on site
Miniature golf on site
Golfing nearby
Surfing/boogie boarding on site
Parasailing nearby
Volleyball on site
Beach volleyball on site
Windsurfing on site
Playground on site
Segway rental/tour on site
Boat tours nearby
Fitness classes on site
Sailing on site
Basketball on site
Scuba diving on site
Hiking/biking trails nearby
Personal motorized watercraft on site
Spa Services
Zentropia has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.
Guests under 18 years old are not allowed in the spa.
Number of treatment rooms 16
Outdoor treatment areas
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body treatments
Facial treatments
Body scrubs
Aromatherapy treatments
Sauna in spa
Spa tub in spa
Minimum age to access spa is 18
Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible on-site restaurant
Wheelchair accessible path of travel
In-room accessibility
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair accessible (may have limitations)
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! One child 2 years old or younger stays free when using existing bedding.
Rollaway/extra beds are not available.
Pet Policy
No pets allowed
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.
One child stays free
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Contactless check-out is not available
Staff wears personal protective equipment
Security system
Protective clothing is available to guests
Masks are available to guests
Debit cards not accepted
Gloves are available to guests
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
No elevators
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
gap period enforced between guest stays 24 hours
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Facilities fee: USD 50 per person, per day and includes use of: sauna; spa tub
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Grand Palladium Kantenah Solidaridad
Grand Palladium Kantenah Resort All Inclusive
Kantenah Grand Palladium
Grand Palladium Kantenah
Grand Palladium Kantenah All Inclusive
Grand Palladium Kantenah Resort & Spa All Inclusive Kantenah
You should know
Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions
Yes, there are 14 restaurants on site.
This property offers free self parking.
Grand Palladium Kantenah Resort & Spa All Inclusive is 53.4 mi (77-min drive) away from the Cancun, Quintana Roo (CUN-Cancun Intl.) airport, the closest popular airport to the property.
Grand Palladium Kantenah Resort & Spa All Inclusive features 9 outdoor pools.
This property is on a private beach. Don't forget your sunscreen!
Pamper yourself with a day at Zentropia, where you can enjoy massages, mani/pedis, and aromatherapy.
Grand Palladium Kantenah Resort & Spa All Inclusive does not offer free breakfast.
Check-in is from 3 PM - midnight.
Airport shuttle services are not available at Grand Palladium Kantenah Resort & Spa All Inclusive.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
