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"Except for the buffets, restaurants were good. It was difficult to transfer from kantenah to white sand, due to lack of shuttles. Also long wait for
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Within 9 miles (15 km) of this property, you'll find Puerto Aventuras Marina and Akumal Beach.
All-inclusive
This all-inclusive property features a private beach, a full-service spa, and 14 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with mini golf and a children's pool, and families will appreciate the onsite laundry facilities.
Free WiFi, iPod docks
The 422 guestrooms have flat-screen TVs with cable channels and offer free WiFi and furnished balconies. Other amenities include iPod docks, minibars, and room service.
Grand Palladium Kantenah Resort & Spa All Inclusive ratings based on 30 Verified Reviews
Review Summary
4.1
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Grand Palladium Kantenah Resort & Spa All Inclusive
Everyone (6)Couples (1)Family (5)
2 out of 5
Posted by a verified traveler on Jul 13, 2021
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Comment from Hotel Management
Jul 23, 2021
by Pamela Viana
Dear Guest,
Thank you for staying at Grand Palladium Kantenah Resort & Spa
It is very sad to realize by this media that your stay did not meet your expectations.
We would like to know the aspects that you consider we can improve, so please do not hesitate to contact us and share your point of view with us as we gladly accept any suggestions.
We hope to welcome you again.
Kind regards,
3 out of 5
Except for the buffets, restaurants were good. It was difficult to transfer from kantenah to white sand, due to lack of shuttles. Also long wait for making reservations
Posted by a verified traveler on Jul 3, 2021
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Comment from Hotel Management
Jul 3, 2021
by Kenia Rodriguez
Dear Guest,
Thank you for sharing your experience at Grand Palladium Kantenah Resort & Spa to contribute to the constant improvement of our service.
I want to apologize if we fail in the services provided and therefore in your expectations. We already took note of your feedback, and we will take immediate action in the areas that are necessary. It is through our guest’s comments that we can identify situations that help us to improve.
We hope you will give us the opportunity to welcome you again.
Warmest regards,
Kenia Rodriguez,
Hospitality Manager
5 out of 5
Posted by a verified traveler on Apr 10, 2021
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Comment from Hotel Management
Apr 22, 2021
by Kenia Rodriguez Hospitality Manager
Dear Guest
We are grateful to you for sharing your opinion through Expedia
Even knowing that your experience did not impress you, we are grateful to share your evaluation, now we have the opportunity to know our areas of improvement and focus our efforts on improvement strategies aimed at the satisfaction of our guests.
We hope you will give us the opportunity to welcome you back at Grand Palladium White Sand Resort & Spa
Kind regards
4 out of 5
Posted by a verified traveler on Apr 5, 2021
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Comment from Hotel Management
Apr 16, 2021
by Kenia Rodriguez Hospitality Manager
Dear Guest
Thank you for taking the time and valuing your experience at Grand Palladium Kantenah Resort & Spa.
Our doors will always be open to please you once again with our unparalleled Palladium hospitality.
Kind regards,
3 out of 5
We have been to this resort a few years ago and my wife wanted to return because she enjoyed it. The resort has changed, no more robes and slippers in the room, and the rooms require some serious maintenance. Our sink drain would not stay up so we had to pull the drain out in order to use the sink, you would think room staff would address this but never did. We had to constantly request enough towels for three people and our coffee supplies were never restocked, I had to chase down room staff for cream and sugar. Another issue was the glass brick windows in the bathroom could be clearly seen thru from the outside walkway, my wife had me go out and I could clearly see her in the bathroom waving at me.we had to cover it with tape and the laundy bag. the restaurants have gone down because a lot of the food was lukewarm and their was not much variety. A lot of the same stuff everyday (I don't think I ever saw a non burnt piece of bacon while there) The staff was great but the quality has gone down. My wife couldn't wait to get to the El Dorodo restaurant to get their short rib dinner because we used to love it. This time it was very mushy and my wife and son couldn't eat it. The resort is kept clean and the beaches were decent, but we couldn't get over the amount of cats on the resort. Every day we would walk by hundreds of cats on the property. i.e restaurants, lobby paths to buildings. I have never seen so many cats in my life on a resort, it doesn't help that guest feed them
Posted by a verified traveler on Dec 31, 2019
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Comment from Hotel Management
Jan 1, 2020
by Kenia Rodriguez, Hospitality Manager
Dear Guest,
Thank you for taking the time to share your feedback of Grand Palladium Kantenah Resort & Spa.
While I am glad to hear that you enjoyed the resort’s cleaning, it is deeply disappointing to hear of the challenges you faced throughout your stay.
We strive to deliver an extraordinary experience for all our guests and sincerely apologize that we did not meet or exceed your expectations.
I hope that we are able to welcome you back to Grand Palladium Kantenah Resort & Spa in the near future in order to recover your loyalty.
Kind regards,
Kenia Rodriguez
Hospitality Manager
5 out of 5
I liked the nature around the property. I did not like that you could not get breakfast in your room. Too spread out with too much walking
Posted by a verified traveler on Aug 25, 2019
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Comment from Hotel Management
Aug 25, 2019
by Lizeth Arratia/ Hospitality Manager
Dear guest,
Thank you for choosing Grand Palladium Kantenah Resort & Spa to spend your vacations and for sharing your review.
We are glad to know you enjoyed our natural environment and we hope to have the opportunity to welcome you back in the future.
Kind regards,
Lizeth Arratia
Hospitality Manager
5 out of 5
Our stay was magical! Our Villa was on the beach and we had an amazing outdoor shower. The food was top notch and the staff was incredible. We cannot wait to return!
Posted by Elizabeth, from Bedford, TX on Jun 12, 2019
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Comment from Hotel Management
Jun 17, 2019
by Lizeth Arratia /Hospitality Manager
Dear Elizabeth,
It is a pleasure to read that your stay at Grand Palladium Kantenah Resort & Spa was magical and we would like to thank you for sharing your opinion.
We are already looking forward to welcoming you back in the future.
Kind regards,
Lizeth Arratia
Hospitality Manager
5 out of 5
This resort was amazing! The ff was friendly and helpful, the rooms, the pools, the restaurants, and the beaches were beautiful. It was nice being able to go to most restaurants without reservations and my family had an incredible time!
Posted by a verified traveler on May 22, 2019
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Comment from Hotel Management
May 23, 2019
by Rosa Rivero/Hospitality Manager
Dear Guest,
Thank you very much for sharing an extraordinary evaluation of your stay at the Grand Palladium Colonial Resort & Spa.
It is a pleasure to know that thanks to the attentions of our staff and mainly the delights of our a la carte restaurants your holiday experience was gratifying.
It will always be a pleasure to welcome you with open arms.
Kind regards,
Kenia Rodriguez
Hospitality Manager
5 out of 5
Excellent
Best time ever! Excellent customer service, staff, and management! Clean, from start to Finnish, no regrets.
Posted by Wood Family on May 8, 2017
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Comment from Hotel Management
May 10, 2017
by Rosa Rivero/Hospitality Manager
Dear Wood Family,
Thank you for your amazing feedback and for taking the time to post your comments.
Our staff will be very happy to know that you were pleased with the attentions and everything was perfect during your stay at Grand Palladium Kantenah.
We look forward to giving all your family a warm welcome back on your next stay to this mexican paradise.
Best regards,
5 out of 5
Great hotel with plenty of entertainment options!
Pros:Great complex. 4 different lobbies, each with multiple themed restaurants, bars, buffets, etc. Many pools to choose from. Staff is great!
Cons:There were a lot of food options, for the most part, they were just "ok". Some items better than others
The staff is very kind and accommodating. The complex is great, they have 4 different hotel lobbies, each with multiple restaurants, buffets, bars, pools, etc. A lot of shows and entertainment. Spa is great. "AllTournative" and "aventuras mayas" had great excursions. (Leo was a great tour guide). The hotel provided some very generous gifts for us.
Wildlife around the resort is awesome. Coati and iguanas are wandering around everywhere and it's really cool. Food was "ok" all in all but there are a lot of options and we didn't get to try all the restaurants. They have Italian, Brazilian, Habachi, Steakhouse, Thai, Seafood, Rib, and Mexican-themed restaurants, plus all the breakfast/lunch/dinner buffets. Check out an excursion that includes "Sonote" (underground water cave) swimming.
Posted by John, from Ohio on Apr 3, 2017
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Comment from Hotel Management
Apr 5, 2017
by Rosa Rivero/Hospitality Manager
Dear John,
Thank you very much for your great review. We are very pleased to have made your stay a special and memorable one at Grand Palladium Kantenah.
We are delighted to know that you enjoy so many aspects of your stay, from the pools and restaurants, the entertainment during day and night, to the kind attentions of our staff, and also we are happy that you did amazing excursions outside the resort, making the most of your time at the Riviera Maya.
We would be glad to serve you again in the future, should you find another opportunity to return to our gorgeous paradise in the Riviera Maya.
Warmest regards,
About the Grand Palladium Kantenah Resort & Spa All Inclusive
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (some restrictions)
Dining and beverage availability limited at one or more venues
Activities and facilities/equipment All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Water activities
Kayaking
Snorkeling
Windsurfing
Land activities
Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball
Lessons/classes/games
Aerobics
Language
Water fitness
Kids' club
Supervised activities for children between 4 and 12 years old
Entertainment
Onsite entertainment and activities
Theme parties
Not included
Golf green fees
Use of golf equipment
Motorized water sports
Scuba-diving certification
Scuba-diving excursions
Scuba-diving lessons
Snorkeling excursions
Tennis lessons
Childcare
Spa/beauty facilities and services
Offsite tours
Transportation to offsite activities
Kayaking included
Windsurfing included
Buffet-style meals included
A la carte dining included
Fitness facilities included
Tennis included
Water fitness classes/lessons included
Volleyball included
Soccer (football) included
Childcare not included
Scuba diving excursions not included
Snorkeling excursions not included
Scuba diving certification not included
Motorized water sports not included
All available beverages included
Golf green fees not included
Use of golf equipment not included
Spa/beauty facilities and services not included
Miniature golf included
Transportation to offsite activities not included
Offsite tours not included
Scuba diving lessons not included
Aerobics classes/lessons included
Tennis lessons not included
Language classes/lessons included
Onsite entertainment and activities included
Gratuities included
Additional gratuities accepted
Minibar beverages - restrictions apply
All meals included
One or more venues limit dining availability
One or more venues limit beverages
Surcharge for bottled wine
Surcharge for bottled liquor
Room service during certain hours
All non-motorized water sports included
All land sports and fitness activities and facilities are included
Theme parties included
Snorkeling included
Property Features
Grand Palladium Kantenah Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Grand Palladium Kantenah Resort & Spa All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 14 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 swim-up bars, a bar/lounge, and a beach bar. Public spaces have free WiFi. This all-inclusive property also offers a children's pool, a steam room, and a fitness center. Free self parking is available. Smoking is allowed in designated areas at this 4-star Kantenah property.
422 guestrooms or units
2 levels
15 buildings
14 dining venues
2 swim-up bars
Built in 2002
Buffet breakfast (free)
Deli
Childcare (surcharge)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Poolside lounge chairs
Umbrellas for the pool
Conference center
Business facilities
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Game room or arcade
Pool or billiards table
Terrace
Garden
Gift shop
Beauty salon
ATM
Onsite shopping
Bellhop
Smoking in designated areas
Bar or lounge
Bar on the beach
Coffee shop
Bar by the pool
Family Friendly Amenities
Family property
On private beach
Number of outdoor pools - 6
Children's pool
Waterslide
Free WiFi
Snack bar/deli
Laundry facilities
Babysitting or childcare (surcharge)
Arcade/game room
Playground on site
Miniature golf on site
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Parking: Free self parking
Room Amenities
Grand Palladium Kantenah Resort & Spa All Inclusive offers 422 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to furnished balconies. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include complimentary toiletries and hair dryers. This Kantenah property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Private balcony (furnished)
Minibar
IPod dock
Day bed
In-room dining (limited hours)
Flat-screen television
Cable channels
Premium channels
Movies for purchase
Coffee maker
Housekeeping (daily)
Nightly turndown service
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ceiling fan
Ensuite bathroom
Wardrobe or closet
Food & Drink
Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
La Adelita - This steakhouse specializes in Mexican cuisine. Guests can enjoy drinks at the bar.
El Dorado - Onsite steakhouse. Guests can enjoy drinks at the bar. Open daily.
Sumptuori - This sushi bar specializes in Japanese cuisine. Guests can enjoy drinks at the bar. Open daily.
La Lola - This restaurant specializes in Spanish cuisine. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.
Nearby Activities
6 outdoor swimming pools and 5 spa tubs are on site. In addition to a children's pool, other recreational amenities include a private beach, a waterslide, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Miniature golf on site
Golfing nearby
Snorkeling nearby
Volleyball on site
Beach volleyball on site
Kayaking on site
Windsurfing on site
Yoga classes/instruction on site
Pilates classes on site
Playground on site
Racquetball/squash on site
Segway rental/tour on site
Fitness classes on site
Boat tours on site
Basketball on site
Scuba diving on site
Hiking/biking trails nearby
Spa Services
Zentropia has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
Number of treatment rooms 16
Outdoor treatment areas
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body treatments
Body wraps
Facial treatments
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Hot stone massage
Deep tissue massage
Sauna in spa
Spa tub in spa
Steam room in spa
Minimum age to access spa is 18
Thai massage
Sports massage
Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible on-site restaurant
Handrails in stairways
In-room accessibility
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair accessible (may have limitations)
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! One child 2 years old or younger stays free when using existing bedding.
Rollaway/extra beds are not available.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, and cash
Safety features at this property include a smoke detector and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).
One child stays free
Service animals are allowed
Service animals are exempt from fees/restrictions
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Contactless check-out is not available
Staff wears personal protective equipment
Security system
Protective clothing is available to guests
Masks are available to guests
Debit cards not accepted
Gloves are available to guests
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
No elevators
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
Gap period enforced between guest stays - 24 hours
Fees
Guests will be asked to pay the following charges at the property:
A tax is imposed by the city: USD 1.5 per accommodation, per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Facilities fee: USD 50 per person, per day and includes use of: sauna; spa tub
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Grand Palladium Kantenah Solidaridad
Grand Palladium Kantenah Resort All Inclusive
Kantenah Grand Palladium
Grand Palladium Kantenah
Grand Palladium Kantenah All Inclusive
Grand Palladium Kantenah Resort & Spa All Inclusive Kantenah
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions
Grand Palladium Kantenah Resort & Spa All Inclusive is home to La Adelita, which features Mexican cuisine.
This property offers free self parking.
Grand Palladium Kantenah Resort & Spa All Inclusive is 53.4 mi (77-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.
Grand Palladium Kantenah Resort & Spa All Inclusive features 6 outdoor pools and a children's pool.
This property is on a private beach. Don't forget your sunscreen!
Pamper yourself with a day at Zentropia, where you can enjoy aromatherapy, sports massages, and body wraps.
Grand Palladium Kantenah Resort & Spa All Inclusive offers free buffet breakfast every day from 7:00 AM to 11:00 AM.
Check-in is from 3 PM - midnight.
Airport shuttle services are not available at Grand Palladium Kantenah Resort & Spa All Inclusive.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
