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Grand Palladium Kantenah Resort & Spa All Inclusive

5.0 star property
5-star beachfront property near Half Moon Bay

Choose dates to view prices

Photo gallery for Grand Palladium Kantenah Resort & Spa All Inclusive

Aerial view
Lake
2 bars/lounges, 2 swim-up bars, poolside bar, beach bar
Lobby sitting area
Outdoor dining

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Parking included

Explore the area

View in a map
Carretera Chetumal, Puerto Juarez KM 256-100, Kantenah, QROO, 77710
  • Place, Cenote Azul
    ‪10 min drive‬
  • Place, Akumal Beach
    ‪10 min drive‬
  • Place, Akumal Ecological Center
    ‪10 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Junior Suite Garden View

Minibar, in-room safe, desk, blackout drapes

Junior Suite Garden View

8.4 out of 10
Very good
(57 reviews)
  • 397 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Garden view

View all photos for Room Deluxe with View

Minibar, in-room safe, desk, blackout drapes

Room Deluxe with View

  • 398 sq ft
  • Sleeps 1

View all photos for Suite Junior with View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with View

  • 452 sq ft
  • Sleeps 1

View all photos for Suite Luxury with View

Minibar, in-room safe, desk, blackout drapes

Suite Luxury with View

  • 624 sq ft
  • Sleeps 1

View all photos for Room Deluxe with View

Minibar, in-room safe, desk, blackout drapes

Room Deluxe with View

  • 398 sq ft
  • Sleeps 2

View all photos for Suite Junior with View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with View

  • 452 sq ft
  • Sleeps 2

View all photos for Suite Luxury with View

Minibar, in-room safe, desk, blackout drapes

Suite Luxury with View

  • 624 sq ft
  • Sleeps 2

View all photos for Room Deluxe with View

Minibar, in-room safe, desk, blackout drapes

Room Deluxe with View

  • 398 sq ft
  • Sleeps 3

View all photos for Suite Junior with View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with View

  • 452 sq ft
  • Sleeps 3

View all photos for Room Deluxe with View

Minibar, in-room safe, desk, blackout drapes

Room Deluxe with View

  • 398 sq ft
  • Sleeps 4

View all photos for Suite Junior with View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with View

  • 452 sq ft
  • Sleeps 4

View all photos for Room Deluxe with View

Minibar, in-room safe, desk, blackout drapes

Room Deluxe with View

  • 398 sq ft
  • Sleeps 3

View all photos for Suite Junior with View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with View

  • 452 sq ft
  • Sleeps 3

View all photos for Suite Junior with View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with View

  • 452 sq ft
  • Sleeps 4

View all photos for Junior Suite Single Use Garden View

Minibar, in-room safe, desk, blackout drapes

Junior Suite Single Use Garden View

  • 397 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed
  • Garden view

View all photos for Suite Superior with Garden View

Minibar, in-room safe, desk, blackout drapes

Suite Superior with Garden View

  • 1108 sq ft
  • Sleeps 4
  • Garden view

View all photos for Family Selection Junior Suite Garden View

Family Selection Junior Suite Garden View | Minibar, in-room safe, desk, blackout drapes

Family Selection Junior Suite Garden View

9.2 out of 10
Wonderful
(14 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Garden view

View all photos for Family Selection Junior Suite Swim-up

Family Selection Junior Suite Swim-up | Balcony view

Family Selection Junior Suite Swim-up

10.0 out of 10
Exceptional
(14 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Rooftop with Private Pool

Family Selection Junior Suite Rooftop with Private Pool | View from room

Family Selection Junior Suite Rooftop with Private Pool

9.0 out of 10
Wonderful
(2 reviews)
  • 549 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Selection Suite Beachfront

Family Selection Suite Beachfront | Minibar, in-room safe, desk, blackout drapes

Family Selection Suite Beachfront

8.4 out of 10
Very good
(5 reviews)
  • 1109 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Junior with Garden View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with Garden View

  • 398 sq ft
  • Sleeps 2
  • Garden view

View all photos for Suite Junior with Garden View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with Garden View

  • 398 sq ft
  • Sleeps 3
  • Garden view

View all photos for Suite Junior with Garden View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with Garden View

  • 398 sq ft
  • Sleeps 4
  • Garden view

View all photos for Suite Luxury with Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Luxury with Pool View

  • 398 sq ft
  • Sleeps 2

View all photos for Suite Luxury with Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Luxury with Pool View

  • 398 sq ft
  • Sleeps 3

View all photos for Suite Luxury with Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Luxury with Pool View

  • 398 sq ft
  • Sleeps 4

View all photos for Suite Premium with Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Premium with Pool View

  • 548 sq ft
  • Sleeps 2

View all photos for Suite Premium with Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Premium with Pool View

  • 548 sq ft
  • Sleeps 3

View all photos for Suite Master with Garden View

Living area | 32-inch flat-screen TV with cable channels, TV, iPod dock

Suite Master with Garden View

  • 1108 sq ft
  • Sleeps 2
  • Garden view

View all photos for Suite Master with Garden View

Living area | 32-inch flat-screen TV with cable channels, TV, iPod dock

Suite Master with Garden View

  • 1108 sq ft
  • Sleeps 3
  • Garden view

View all photos for Suite Master with Garden View

Living area | 32-inch flat-screen TV with cable channels, TV, iPod dock

Suite Master with Garden View

  • 1108 sq ft
  • Sleeps 4
  • Garden view

View all photos for Suite Junior with Garden View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with Garden View

  • 398 sq ft
  • Sleeps 1
  • Garden view

View all photos for Suite Junior with Garden View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with Garden View

  • 398 sq ft
  • Sleeps 3
  • Garden view

View all photos for Suite Junior with Garden View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with Garden View

  • 398 sq ft
  • Sleeps 4
  • Garden view

View all photos for Suite Luxury with Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Luxury with Pool View

  • 398 sq ft
  • Sleeps 1

View all photos for Suite Luxury with Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Luxury with Pool View

  • 398 sq ft
  • Sleeps 3

View all photos for Suite Luxury with Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Luxury with Pool View

  • 398 sq ft
  • Sleeps 4

View all photos for Suite Premium with Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Premium with Pool View

  • 548 sq ft
  • Sleeps 1

View all photos for Suite Premium with Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Premium with Pool View

  • 548 sq ft
  • Sleeps 3

View all photos for Suite Master with Garden View

Living area | 32-inch flat-screen TV with cable channels, TV, iPod dock

Suite Master with Garden View

  • 1108 sq ft
  • Sleeps 1
  • Garden view

View all photos for Suite Master with Garden View

Living area | 32-inch flat-screen TV with cable channels, TV, iPod dock

Suite Master with Garden View

  • 1108 sq ft
  • Sleeps 3
  • Garden view

View all photos for Suite Master with Garden View

Living area | 32-inch flat-screen TV with cable channels, TV, iPod dock

Suite Master with Garden View

  • 1108 sq ft
  • Sleeps 4
  • Garden view

Suite Premium with Pool View

  • 1108 sq ft
  • Sleeps 4

Family Junior Suite Garden View

  • Sleeps 3

Family Junior Suite Swim-up

  • Sleeps 3

Deluxe Room With Garden View

  • Sleeps 3

Family Selection Suite Beachside

  • Sleeps 2

Family Selection Junior Suite Rooftop With Private Pool

  • Sleeps 3

Family Selection Suite Beachfront

  • Sleeps 3

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About the neighborhood

Kantenah

Beachside getaway.Within 9 miles (15 km) of this property, you'll find Puerto Aventuras Marina and Akumal Beach. Xel-Há Park is 12.6 mi (20.3 km) away.

What's nearby

  • Cenote Azul - 10 min drive - 4.7 miles
  • Akumal Beach - 10 min drive - 4.7 miles
  • Akumal Ecological Center - 10 min drive - 4.7 miles
  • Cenote Cristalino - 10 min drive - 4.9 miles
  • Ecopark Kantun Chi - 11 min drive - 5.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 67 min drive

Restaurants

  • ‪Xtra Time Sport Bar - ‬1 min walk
  • ‪La Hacienda - ‬1 min walk
  • ‪Ikebana Japanese Restaurant - ‬8 min drive
  • ‪Lobby Bar White Sand - ‬9 min walk
  • ‪Arrecifes - ‬5 min drive

About this property

Grand Palladium Kantenah Resort & Spa All Inclusive

5-star beachfront property near Half Moon Bay
Grand Palladium Kantenah Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Grand Palladium Kantenah Resort & Spa All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 3 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 2 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a children's club, a children's pool, and a steam room. Free self parking is available. A complete renovation of Grand Palladium Kantenah Resort & Spa All Inclusive was completed in December 2023.

Smoking is allowed in designated areas at this 5-star Kantenah property.

  • 252 guestrooms or units
  • 2 levels
  • 11 buildings
  • 3 dining venues
  • 2 swim-up bars
  • 2 bars or lounges
  • Meeting rooms
  • Built in 2002
  • Buffet breakfast (free)
  • Kid's club
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
Grand Palladium Kantenah Resort & Spa All Inclusive offers 252 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, complimentary toiletries, and hair dryers.

This Kantenah property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Zentropia has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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  • Pool
  • Breakfast included
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4.2 out of 5, Very Good, 815 reviews
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Jan 31 - Feb 1
Total with taxes and fees
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Property amenities

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's club
  • Children's games
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 2 swim-up bars
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Bowling alley
  • Children's club
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 2 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Grand Palladium Kantenah Solidaridad
Grand Palladium Kantenah Resort All Inclusive
Kantenah Grand Palladium
Grand Palladium Kantenah
Grand Palladium Kantenah All Inclusive
Grand Palladium Kantenah Resort & Spa All Inclusive Kantenah

Frequently asked questions

How close is Grand Palladium Kantenah Resort & Spa All Inclusive to the airport?

Grand Palladium Kantenah Resort & Spa All Inclusive is 29.9 mi (264-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Grand Palladium Kantenah Resort & Spa All Inclusive?

As of Jan 25, 2026, prices found for a 1-night stay for 2 adults at Grand Palladium Kantenah Resort & Spa All Inclusive on Feb 4, 2026 start from $326.46, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Grand Palladium Kantenah Resort & Spa All Inclusive have an airport shuttle?

Airport shuttle services are not available at Grand Palladium Kantenah Resort & Spa All Inclusive.

How close is Grand Palladium Kantenah Resort & Spa All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Grand Palladium Kantenah Resort & Spa All Inclusive offer free breakfast?

Grand Palladium Kantenah Resort & Spa All Inclusive offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Grand Palladium Kantenah Resort & Spa All Inclusive?

No, there is no casino at this property.

What time is check-in at Grand Palladium Kantenah Resort & Spa All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Grand Palladium Kantenah Resort & Spa All Inclusive?

This property offers free self parking.

Does Grand Palladium Kantenah Resort & Spa All Inclusive have a pool?

Grand Palladium Kantenah Resort & Spa All Inclusive features 5 outdoor pools and a children's pool.

Does Grand Palladium Kantenah Resort & Spa All Inclusive have a restaurant?

Yes, there are 3 restaurants on site.

Does Grand Palladium Kantenah Resort & Spa All Inclusive have a spa?

Pamper yourself with a day at Zentropia, where you can enjoy beach massages, mani/pedis, and facials.

How close is Grand Palladium Kantenah Resort & Spa All Inclusive to downtown Kantenah?

Grand Palladium Kantenah Resort & Spa All Inclusive is 6.2 mi away from Kantenah.

Grand Palladium Kantenah Resort & Spa All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 573 out of 1021 reviews
Rating 8 - Good. 230 out of 1021 reviews
Rating 6 - Okay. 96 out of 1021 reviews
Rating 4 - Poor. 61 out of 1021 reviews
Rating 2 - Terrible. 61 out of 1021 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Brenette Lateria

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The grand palladium was everything we could’ve asked for and more . There was lots to do and our concierge was very helpful . An excellent resort for the entire family .
Stayed 6 nights in Nov 2025

6/10 Okay

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
We have stay
Stayed 5 nights in Oct 2025

10/10 Excellent

Kongsurk, annandale

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10-5
Stayed 3 nights in Oct 2025

10/10 Excellent

Tessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely come back! Was an amazing resort
Stayed 9 nights in Oct 2025

10/10 Excellent

Ryad

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place, I was amazed how good the breakfast was for us. I am a very picky eater and my breakfast was never burnt and was cooked perfectly. The reservations for the dinner restaurant was fast and easy by text message on WhatsApp. The only thing I did not like was the food at the dinner restaurant. The food did not meet my expectations. The vip restaurant called the Nest was beyond my expectations and love that restaurant. Love that it had day care for the kids while we eat Beach was beautiful and clean. No matter the situation the staff is always smiling and doing their best. No complaint against them. I would recommend this place again with VIP and the nest restaurant. I also want to mention the gym was very clean and the equipments doesn’t have rust like other resorts. This will be my go to resort
Stayed 7 nights in Oct 2025

10/10 Excellent

April

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
there were many areas for bars so lines were short. many food options. rooms tidied each day.
Stayed 6 nights in Oct 2025

10/10 Excellent

Esleyra A Tamez De

Stayed 6 nights in Oct 2025

6/10 Okay

Johnny Abou

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I would like to thank Karen and Edmundo our stay very pleasant and happy.
Stayed 6 nights in Oct 2025

10/10 Excellent

Yunjin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

4/10 Poor

Kimberly

Stayed 4 nights in Oct 2025

8/10 Good

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly enjoyed our stay at FS Kantenah. The location was wonderful & wasn’t overly crowded this time of year. The grounds are beautiful & we loved being within the mangrove trees throughout the resort. The staff was friendly & mostly helpful when we had an issue. The general service was nice throughout the resort. We had a swim up suite & didn’t use it as much as expected because the FS pool wasn’t crowded at any point. Also… the FS pool has to be one of the best designed pools we’ve ever used. The service at this pool was also impeccable, thank you Lizbeth and Maria!! We enjoyed all of our meals and the ice cream is wonderful. Just keep in mind that cooking styles vary between countries. The let downs: the junior club was a major disappointment in the evening. It should be geared towards 8-13 year olds because 15-19 year olds don’t want to go to a “pajama party”. They do a great job with activities at the FS pool for kids age 6-12 & they should focus on that age group for the evening activities as well. FS Kantenah, if you want suggestions, let me know. The butlers were very nice & always helpful when they could quickly solve our problem. But, if the issue needed to be fixed the next day, the ball was dropped, especially if the butler was not the same person. While picky, the rooms could benefit from some more humidity control. Everything always felt a bit “damp”. It would also help with overall room comfort. We would certainly return again!!!
Stayed 6 nights in Oct 2025

10/10 Excellent

Shengqing, Thornhill

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are very glad that we choose the Family Selection package with the resort, everyone in the family enjoyed the time, the butler service is awesome, Ana and Erick are both very responsive and super helpful. We love the restaurant arrangement and the daily activities. My son refuse to cut-off the bracelet as he loves the place so much. We will definitely come back.
Stayed 7 nights in Oct 2025

10/10 Excellent

Steffanie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderdul family vacation. Everything was top notch. Bring bug spray!
Stayed 5 nights in Oct 2025

10/10 Excellent

Hanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect!
Stayed 9 nights in Oct 2025

10/10 Excellent

Leonel Baca, El Paso

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, great hotel and food , personal very professional
Stayed 5 nights in Oct 2025

10/10 Excellent

Matas

Stayed 8 nights in Sep 2025

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great! The staff was so friendly an welcoming. The wildlife is incredible. Food was acceptable. Beach was rocky and the water was full of seaweed but I know that's beyond the control of the resort. There are some areas of the pool that's a little dingy and missing tiles. Our swim up suite was impeccable.
Stayed 3 nights in Oct 2025

8/10 Good

Ramiro Morin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about our stay minus 2 things. 1. The bed was too hard for our liking. Including my kids. 2. I felt at times it missed the 5 star mark on the service. Drink refills in particular.
Stayed 3 nights in Oct 2025

10/10 Excellent

Miranda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gasper, restaurant waiter, was excellent and professional. Food at Italian was so delicious. The ladies at the Family selection breakfast place were so friendly and always wanting to help! The hotel was very clean. Rooms comfortable.
Stayed 7 nights in Sep 2025

10/10 Excellent

Tyson

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful 😍
Stayed 10 nights in Sep 2025

10/10 Excellent

Alisha Todd

Stayed 5 nights in Jul 2025

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Angelca

Stayed 3 nights in Oct 2025

10/10 Excellent

Aleksandar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic week at Grand Palladium Kantenah, staying in the Family Selection section. Check-in was smooth—our room was ready within 15 minutes of arrival, and our butlers Karen and Erick were amazing. Family Selection gave us access to a private pool with great food and drinks, The Nest restaurant (excellent breakfast, dinner, and pre-dinner cheeses), and TRS lunch spots with upscale food. While we didn’t try TRS dinner venues to stay with our kids, the lunch options were noticeably better than similar ones in White Sand. We tried the steakhouse, Brazilian, Argentinian, Mexican, and Italian restaurants—all were fantastic. On our last night, we booked the Bravo Dinner & Show, which had elevated cuisine and entertainment, though it comes with an extra charge. Joel at the main pool bar in Kantenah/Colonial was the MVP—he made sure we always got top-shelf drinks and treated us like VIPs. The beach wasn’t the best, but staff kept it clean, and a short walk north led to a much nicer stretch. The resort is huge, but shuttles made it easy to get around. Staff everywhere were kind, attentive, and made us feel truly special. Highly recommend Family Selection for comfort, service, and elevated dining.
Stayed 7 nights in Sep 2025