4.0 out of 5

"Great place to relax, only problem is just to far to go to different places like clubbing or shopping other then that we had a great time " More

By a verified traveler on Thu 19 Apr 2018

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Hotel Description

4-star beachfront resort with 5 outdoor pools

Beachfront retreat

Within 6 miles (10 km) of this Playa Mujeres resort, you'll find Norte Beach and Garrafon Natural Reef Park. Las Americas Cancun Mall and Punta Sam Ferry Terminal are also within 6 miles (10 km).

Full-service spa, sauna

A full-service spa, 6 restaurants, and 5 outdoor pools are all featured at this smoke-free resort. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Bring the family and enjoy the free kid's club, children's pool, and playground.

WiFi, balconies

In addition to flat-screen TVs with cable channels, the 415 guestrooms offer WiFi and balconies. Other amenities include 24-hour room service, microwaves, and ceiling fans.

Deluxe Room, Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max
$156 per night

Deluxe Room, Garden View Non Refundable

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Bedrooms, Kitchenette, Ocean View

Bed Count 1 King Bed Maximum Occupancy 6 Max

Deluxe Ocean View Free Upgrade to 1 Bedroom Garden

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Kitchenette, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Villa del Palmar Cancun Luxury Beach Resort & Spa ratings based on 28 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Villa del Palmar Cancun Luxury Beach Resort & Spa

Everyone (18) Family (2)
5 out of 5
Great place to relax, only problem is just to far to go to different places like clubbing or shopping other then that we had a great time

Posted by , from usa on Apr 19, 2018

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Comment from Hotel Management

Apr 20, 2018 by General Manager

Dear ilse, Thank you for providing us the opportunity of hosting you at Villa del Palmar Cancun and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible. It will be an honor for Villa del Palmar Cancun to have you back and offer you our sincere hospitality on your next visit. Kind regards, Juan Carlos Gonzalez General Manager Villa del Palmar Cancun

5 out of 5

Great experience Overall!

Hotel was very nice and clean. Staff was courteous and attentive. Food was great. Overall great experience! One detail that I did not like was that I requested a King Size Bed and was offered and given two Queen Size Beds instead. They said King Size Bed was subject to availability.

Posted by , from Long Beach on Mar 15, 2018

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Comment from Hotel Management

Mar 21, 2018 by General Manager

Dear Noe, Thank you for providing us the opportunity of hosting you at Villa del Palmar Cancun and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible. It will be an honor for Villa del Palmar Cancun to have you back and offer you our sincere hospitality on your next visit. Kind regards, Juan Carlos Gonzalez General Manager Villa del Palmar Cancun

5 out of 5
Great experience!! The beach was nice, the staff was really friendly, and the food was great!

Posted by on Mar 6, 2018

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Comment from Hotel Management

Mar 12, 2018 by General Manager

Dear Guest, Thank you for providing us the opportunity of hosting you at Villa del Palmar Cancun and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible. It will be an honor for Villa del Palmar Cancun to have you back and offer you our sincere hospitality on your next visit. Kind regards, Juan Carlos Gonzalez General Manager Villa del Palmar Cancun

5 out of 5

Nice

Very good overall experience .......................

Posted by on Dec 16, 2017

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Comment from Hotel Management

Feb 6, 2018 by General Manager

Dear Guest, Thank you for providing us the opportunity of hosting you at Villa del Palmar Cancun and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible. It will be an honor for Villa del Palmar Cancun to have you back and offer you our sincere hospitality on your next visit. Kind regards, Juan Carlos Gonzalez General Manager Villa del Palmar Cancun

5 out of 5

Nice and quiet in Sept.

Pros: It is a nice size resort but did not require a lot of walking to get to places. Great scenery and layout.
Cons: The 1 issue we had were mosquitoes after a small rain. Spray for the mosquitoes. Cut back on the Timeshare pitch as not everyone wants to sit or hear.
Had a destination wedding to attend at the V D P. Great resort , nice beach, The staff was very pleasant. We had no bad experiences with the staff. All wedding activities were well planned and executed.

Posted by , from TENN. on Oct 17, 2017

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Comment from Hotel Management

Oct 20, 2017 by Gab U.

Dear D and C, On behalf of all of us at Villa del Palmar Cancún Resort & Spa, we want to thank you for the wonderful comments you posted. We are honored and thrilled that we were able to contribute to your well-being and enjoyment of your well-earned vacation. Your kind words inspire and energize us to strive for better every day. We truly appreciate your recognition and we look forward to welcoming you back to “su casa” Villa del Palmar Cancún Hotel & Spa in the near future. We have taken notes regarding your suggestions in order to improve our services. Regarding the mosquitos, our exterminitator partner sprays the property on a daily basis, however due to the natural enviroment that is around the property. Sincerely, Gabriela U. Galicia Communication Manager Villa del Palmar Resort & Spa

2 out of 5

Bait and switch by Travelocity!

I purchased an all inclusive vacation package from Travelocity for my family. At least I thought I did because that's how it was advertised and sold. When I arrived at the resort they had me booked in a 1st floor studio with no view. Basically the worst room at the resort! I made some noise and got a better room with a veiw but ended up paying almost $2000.00 extra for an all inclusive vacation. I will never book anything through Travelocity ever again! I am currently requesting a full refund for my entire vacation due to the stress, false advertising and frustration it caused my family. Here's how they baited and switched. The said resort was advertised as an "all inclusive only" resort but it depends on what type of room you select! No where is this information stated on the site nor do they inform you prior to making the final purchase. It's a complete scam from beginning to end! I noticed at least 40 different families, couples and angry customers finding out the bad news from the resort as I did in just a few days. I would have never purchased a one room studio with no meal plan and no resort ammentities. I could of stayed at the Rits Carlton for what I eventually paid for a 2-star resort that's understaffed, undermanaged and designed mainly to sell time shares. There is no recourse once you check into the resort! They know that and it's impossible to contact Travelocity once you're out of the country!

Posted by , from ripped off on Apr 25, 2017

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1 out of 5

This hotel is a rip-off

Location: Nothing close! Just the ferry to the island in front of it.
The hotel is nice and most of their employees are very helpful. HOWEVER... 1. Our flights were changed, arriving one day later and departing one day later; we called to make the arrangements and we were told that everything was fine, but later they decided that as we had used Travelocity, they could charge one additional night in the two rooms we had already paid for. 2. It is far away from any place, so you need to get a taxi to go anywhere... but they only allow you to take the special red taxis, that charge 4 times the normal rate. I tried calling another taxi company and even used uber and they do not allow them to get close to the hotel. Normal taxi to airport: USD 16, Red Taxi, USD 65 to 100 depending on size. 3. The exchange rate today is close to 19 MEX to 1 USD, however they accept the USD at 16,5. so that is a 15% additional price! And of course they have one ATM... but only gives USD bills... 4. Straws!!! They use plastic straws in all the coctails, but at the beach nobody collects them.. one day at dusk I collected 14 from the sand... haven´t they watch all the damage these are causing to the oceans and fish? 5. They have 5 restarurants, and we tried all them. Food is good and prices a little high. The problem is that they close one per night so you have to do a one-hour line to get in... And at lunch they only open two, with the same type of lunch every single day! IN summary, go to another hotel where they are descent and you can walk and eat around.

Posted by , from Boston on Apr 17, 2017

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2 out of 5

Nice resort.

Pros: food
Cons: no extra tip, everyone is all inclusive
Location: its remote. stay on site
Nice resort but having all inclusive and pay as you go guests in same resort makes things very confusing. Up side, everyone is great, food is great and drinks are good. But the management need to evaluate all inclusive and pay as you go operation. I had all inclusive but found to be tiresome to keep signing the checks. I also found the check with "extra tip" line very annoying. I felt that I needed to put extra tips so that I didn't want to offend the servers. But place is nice, although its remote, food and service is good.

Posted by , from New York on Apr 17, 2017

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4 out of 5

Nice resort but missing something overall

This was a very nice resort but there was just something overall that made us feel like we didn't get our full value. But we can't compare to other hotels in Cancun because this was our first time in Mexico. But for about the same price we could have stayed at the JW or Ritz Carlton and the VDP is just not quite at that same level. Maybe it was just pricing and availability and timing - we booked late. But overall the Villas del Palmar is a nice resort. Plenty of very good restaurants to choose from, a calendar full of pool/beach activities, and very nice and attentive staff. The hotel room was different than the online photos but still very nice. The hammocks were a huge plus! The timeshare sales people were a little pushy but we opted out and after a couple days they stopped calling. We went during spring break but we never felt like it was crowded or never had to wait long at any of the onsite restaurants. I heard that was different over in the hotel zone area which VDP is not in the same area, it is off by itself down a long secluded road. Maybe we should have ventured out to explore the touristy beach area of Cancun but we didn't, I feel that scene should be saved for our frequent FL trips, but while in Cancun we wanted to do real Mexico things. We visited Chicken Itza and another small historical town and we went swimming in a cenote and wanted to visit Isle Mujeres and snorkel at the reef but my daughter got sick so had to forego another excursion.

Posted by , from Atlanta, GA on Apr 8, 2017

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4 out of 5

Nice Resort - Secluded

Pros: Clean - well built - great accommodations - friendly staff.
Cons: Food quality was just decent - the buffet was good, but the high end restaurants lacked the quality I would expect.
Location: Secluded resort off the main Cancun strip. We went to Chichen Itza and took a Catamaran day trip to Isla Mujeres with snorkeling included.
Overall it was a really really good experience. The resort was well built and first rate. Good value as well. Staff were friendly and accommodating. This is a newer resort, and although not the largest, the rooms were excellent. We got the one bedroom suite, which was perfect for my wife, I and the two young kids. We did not do the all inclusive, since we were going to be off resort for 2 days of the trip. They do try rather aggressively to get you to go on the membership sales tour. We declined despite the VIP discount card they offered (thanks other reviewers for the tip). The only issue we had is that one night that we wanted to visit the Steak restaurant, all the seats for the night were taken by members. We were able to get in on a following night. Overall, the food quality was the only thing lacking a bit. Although I'd say the food was generally decent, it lacked any really memorable dishes, even in the more upscale restaurants the food was only ok. We've been to a number of resorts in the Caribbean, and the food was the one thing that would be rated lower than others. However, the cleanliness, accommodations, and staff were first rate. We had an excellent time overall - the kids loved the pools, and it was a relaxing experience. Great beach - wonderful staff (Hector was amazing). This place is a bit off the main Cancun hotel strip so if you are into nightlife, probably not your spot, but for a family with kids it was excellent.

Posted by , from Michigan on Mar 18, 2017

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About the Villa del Palmar Cancun Luxury Beach Resort & Spa

Location Carretera Punta Sam Km. 5.2, Playa Mujeres, QROO 77400

All-inclusive Details

All-inclusive room rates at Villa del Palmar Cancun Luxury Beach Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Activities and facilities/equipment
Water activities

  • Kayaking
  • Snorkeling

Not included

  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access

  • Kayaking included
  • Laundry/dry cleaning services not included
  • Taxes included
  • Spa/beauty facilities and services not included
  • Gratuities included
  • Airport transfers not included
  • Snorkeling included
  • Wireless Internet access not included

Property Features

Some rates at Villa del Palmar Cancun Luxury Beach Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Villa del Palmar Cancun Luxury Beach Resort & Spa you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 6 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a beach bar. Public spaces have WiFi and wired Internet for a fee. This beach resort also offers a complimentary children's club, a children's pool, and a sauna. Self parking and valet parking are free. This 4-star Playa Mujeres resort is smoke free.

  • 415 guestrooms or units
  • 9 levels
  • 3 buildings
  • 6 dining venues
  • 5 bars or lounges
  • Built in 2010
  • Bar on the beach
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 5
  • Children's pool
  • Supervised childcare/activities (free)
  • Children's club (free)
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Microwave

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (26.8 km / 16.7 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Villa del Palmar Cancun Luxury Beach Resort & Spa offers 415 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Rooms open to balconies. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include showers and complimentary toiletries. This Playa Mujeres resort provides wireless Internet access for a surcharge. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Private balcony
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Microwave
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11:30 AM.

La Casona - Overlooking the ocean, this restaurant specializes in international cuisine. Guests can enjoy drinks at the bar.

Zama - This restaurant specializes in Mexican cuisine and serves lunch and dinner.

Hiroshi - This restaurant specializes in Japanese cuisine and serves dinner only.

Davinos - This restaurant specializes in Mediterranean cuisine and serves dinner only.

Caprichos - Overlooking the ocean, this buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving on site
  • Hiking/biking trails nearby
  • Volleyball on site
  • Kayaking on site
  • Golf lessons available nearby
  • Sailing nearby

Spa Services

The Village Spa has 8 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including hydrotherapy.

  • Sauna in spa
  • Number of treatment rooms 8
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Hydrotherapy treatments

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Please note: Guests must book an All Inclusive rate plan to receive the benefits described in the All Inclusive section.

The guestrooms and property amenities at this property are not accessible to wheelchairs at this time. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

 

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 30 and USD 50 per person (approximately)
  • Fee for in-room wireless Internet: USD 10 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 10 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: USD 10 per 24-hour period (rates may vary)
  • Airport shuttle fee: USD 50 per vehicle (one way)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Palmar
  • Palmar Cancun
  • Palmar Resort Cancun
  • Villa del Palmar Cancun Beach
  • Villa del Palmar Cancun Beach Playa Mujeres
  • Villa del Palmar Cancun Beach Resort
  • Villa del Palmar Cancun Beach Resort Playa Mujeres
  • Villa Palmar
  • Villa Palmar Cancun
  • Villa Palmar Resort Cancun
  • Villa Palmar Cancun Luxury Beach Resort Playa Mujeres
  • Villa Palmar Cancun Luxury Beach Playa Mujeres
  • Villa Palmar Cancun Luxury Beach
  • Villa Palmar Cancun Luxury Beach Resort
  • Villa del Palmar Cancun Beach Resort Spa

You should know

  • Villa del Palmar Cancun Luxury Beach Resort & Spa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • The total price shown includes a resort fee.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Promotions

Special Offer


Book a stay in a "1 Bedroom Residence Ocean View" room category and receive free WiFi access for 2 devices, per stay, in room espresso coffee, fully stocked refrigerator with an assortment of premium waters, juices, and beers, 1 signature basket with assorted snacks and refreshments upon arrival, nightly turn down service and evening specialty amenity, 350 ml bottles of premium liquores and wine once per stay, and bathrobes and slippers.


Must book a "1 Bedroom Residence Ocean View" room category to receive benefits. Full details at check-in. Guests must contact the hotel directly with their flight details to arrange pick up; contact information is provided on the booking confirmation email. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.