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Excellence Playa Mujeres - Adults Only All Inclusive

5.0 star property
5-star beachfront property with 7 outdoor pools
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1 bedroom, premium bedding, down comforters, free minibar

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • All inclusive
  • Hot Tub
  • Room service

Explore the area

View in a map
Prolongacion Bonampak S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Mujeres Beach
    ‪8 min walk‬
  • Isla Mujeres Ferry Terminal
    ‪46 min drive‬
  • North Beach
    ‪47 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪34 min drive‬

Room options

View all photos for Excellence Club Junior Suite Pool View

1 bedroom, premium bedding, down comforters, free minibar

Excellence Club Junior Suite Pool View

8.0 out of 10
Very good
(5 reviews)
  • 807 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim Up Suite Pool View

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Excellence Club Junior Swim Up Suite Pool View

9.6 out of 10
Exceptional
(7 reviews)
  • 807 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Spa or Pool View

1 bedroom, premium bedding, down comforters, free minibar

Junior Suite Spa or Pool View

9.4 out of 10
Exceptional
(77 reviews)
  • 807 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Swim Up Suite Spa or Pool View

1 bedroom, premium bedding, down comforters, free minibar

Junior Swim Up Suite Spa or Pool View

9.8 out of 10
Exceptional
(31 reviews)
  • 807 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite With Plunge Pool

1 bedroom, premium bedding, down comforters, free minibar

Terrace Suite With Plunge Pool

8.6 out of 10
Excellent
(12 reviews)
  • 1600 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Two-Story RooftopTerrace Suite Spa or Pool View

View from room

Two-Story RooftopTerrace Suite Spa or Pool View

9.2 out of 10
Wonderful
(7 reviews)
  • 807 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean View

View from room

Excellence Club Junior Suite Ocean View

9.6 out of 10
Exceptional
(10 reviews)
  • 807 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

View from room

Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

10.0 out of 10
Exceptional
(8 reviews)
  • 807 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Punta Sam

On the beach.Your stay at this Playa Mujeres property places you within 2 miles (3 km) of Mujeres Beach and Punta Sam Ferry Terminal. Punta Sam Beach and Playa Mujeres Golf Club are also within 2 miles (3 km).

What's nearby

  • Mujeres Beach - 8 min walk - 0.5 miles
  • Playa Mujeres Golf Club - 4 min drive - 1.8 miles
  • Isla Mujeres Ferry Terminal - 46 min drive - 5.7 miles
  • North Beach - 47 min drive - 5.9 miles
  • Dolphin Discovery - 50 min drive - 7.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 38 min drive

Restaurants

  • ‪World Café - ‬7 min drive
  • ‪The Deli - ‬6 min drive
  • ‪The Rooftop - ‬6 min drive
  • ‪The Sand Bar - ‬8 min drive
  • ‪El Suspiro - ‬7 min drive

About this property

Excellence Playa Mujeres - Adults Only All Inclusive

5-star beachfront property with 7 outdoor pools
Excellence Playa Mujeres - Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Walk outside to smell the salt air and watch the ocean waves from the property's beach. At Excellence Playa Mujeres - Adults Only All Inclusive you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 7 poolside bars and 11 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a 24-hour fitness center, and a hot tub. Valet parking is free.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

  • 450 guestrooms or units
  • 4 levels
  • 9 buildings
  • 11 dining venues
  • 7 bars by the pool
  • 11 bars or lounges
  • Deli
  • Terrace on the roof
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • BBQ grill(s)
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Swim-up bar
Excellence Playa Mujeres - Adults Only All Inclusive offers 450 accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. The spa is open daily. There are hot springs/mineral springs on site.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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  • Pool
  • Hot Tub
  • All inclusive
4.6 out of 5, Wonderful, 199 reviews
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The price is $573
Sep 30 - Oct 1
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free valet parking on site

Food and drink

  • 11 bars/lounges
  • 11 restaurants
  • 7 poolside bars
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 7 outdoor pools
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Kayaking
  • Library
  • Outdoor tennis court
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkeling
  • Volleyball
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (35 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (44 inches high)

Room amenities

Entertainment

  • 55-inch LED TV with premium cable/satellite channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Excellence Playa Mujeres - Adults Only All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 3904.21 per vehicle (roundtrip, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

No shows require payment in full, including taxes and service fee.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Excellence Playa Mujeres
All Inclusive Playa Mujeres
Excellence Adults Only
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Excellence Playa Mujeres Adults Only All Inclusive
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Excellence Playa Mujeres - Adults Only All Inclusive Punta Sam

Frequently asked questions

How close is Excellence Playa Mujeres - Adults Only All Inclusive to the airport?

Excellence Playa Mujeres - Adults Only All Inclusive is 17.6 mi (38-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Excellence Playa Mujeres - Adults Only All Inclusive?

As of Sep 6, 2025, prices found for a 1-night stay for 2 adults at Excellence Playa Mujeres - Adults Only All Inclusive on Sep 29, 2025 start from $527.8, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Excellence Playa Mujeres - Adults Only All Inclusive have an airport shuttle?

Excellence Playa Mujeres - Adults Only All Inclusive offers an airport shuttle 24 hours a day, on request, for a charge of MXN 3904.21 per vehicle, roundtrip.

How close is Excellence Playa Mujeres - Adults Only All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Excellence Playa Mujeres - Adults Only All Inclusive offer free breakfast?

Excellence Playa Mujeres - Adults Only All Inclusive does not offer free breakfast.

Is there a casino at Excellence Playa Mujeres - Adults Only All Inclusive?

No, there is no casino at this property, but PlayCity Casino (14-min drive) and Royal Yak Casino and Sports Book (15-min drive) are nearby.

What time is check-in at Excellence Playa Mujeres - Adults Only All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Excellence Playa Mujeres - Adults Only All Inclusive?

This property offers free valet parking.

Does Excellence Playa Mujeres - Adults Only All Inclusive have a pool?

Excellence Playa Mujeres - Adults Only All Inclusive features 7 outdoor pools.

Does Excellence Playa Mujeres - Adults Only All Inclusive have a restaurant?

There are 11 onsite restaurants, offering options like international cuisine, ocean views, and a beachfront location.

Does Excellence Playa Mujeres - Adults Only All Inclusive have a spa?

This property has a spa, which features facials, body wraps, and mani/pedis.

How close is Excellence Playa Mujeres - Adults Only All Inclusive to downtown Punta Sam?

Excellence Playa Mujeres - Adults Only All Inclusive is 0.6 mi away from Punta Sam.

Excellence Playa Mujeres - Adults Only All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 963 out of 1258 reviews
Rating 8 - Good. 161 out of 1258 reviews
Rating 6 - Okay. 84 out of 1258 reviews
Rating 4 - Poor. 17 out of 1258 reviews
Rating 2 - Terrible. 33 out of 1258 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Omar

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is fantastic, very accommodating. Property is nice and clean. The food is amazing.
Stayed 5 nights in Aug 2025

10/10 Excellent

Celio Abraham

Stayed 5 nights in Aug 2025

10/10 Excellent

Aaron

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time. Lots to do on resort and great excursions!!
Stayed 5 nights in Jun 2025

10/10 Excellent

David, Dumas

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent Hotel and hard working staff. Will be back again.
Stayed 5 nights in Jun 2025

10/10 Excellent

Kyle Patrick, Sugarloaf

Stayed 3 nights in May 2025

10/10 Excellent

Len

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff. Great food and drinks Will definitely be back
Stayed 4 nights in Apr 2025

10/10 Excellent

Ryan

Stayed 4 nights in May 2025

6/10 Okay

Skyler

Liked: Cleanliness, amenities, property conditions & facilities
This resort is stunning and the service is fantastic. If you’re looking for good food, go somewhere else. Nothing was seasoned, very bland.
Stayed 5 nights in May 2025

10/10 Excellent

Reinaldo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One complaint was the TV, it needs to be updated. Only a few American channels which I understand. It would have been nice to be able to watch Netflix or something. Checking in was no problem. We just felt the communication about the package we had could have been explained better. Need more chairs by the pool. If you don’t get down very early at least 8am, you will be disappointed trying to get a spot by the pool. The beach is the same. Definitely need more seating. I think being a 5 star resort you shouldn’t have to worry about trying to find a spot to relax. Staff was very friendly and very helpful with anything we needed.
Stayed 4 nights in May 2025

8/10 Good

Peiyi

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Alberto, Hialeah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Charles E

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved how everything was clean and well maintained, every restaurant was excellent, room service was the best, the entertainment was vary good and the staff was the best I've ever seen.
Stayed 9 nights in May 2025

6/10 Okay

Emad

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We stayed at Excellence Playa Mujeres six years ago and had such a magical experience that we decided to return this year for our anniversary. Sadly, this trip was a major letdown. When we arrived, we let both the front desk and our bellman know it was our anniversary. He even said he would make a note of it—but throughout our stay, there were no acknowledgments or special touches at all. Last time, we were greeted with champagne, towel decorations, and sweet surprises in our room. This time, it felt like just another stay—nothing personalized or celebratory, which was especially disappointing since this trip had sentimental meaning for us. The beach situation was also a big change. What used to be a spacious, welcoming beachfront with a buffet is now mostly reserved for Excellence Club members. As regular guests, we were left with a very small section, often overcrowded. If you don’t claim a seat by 6–6:30 a.m., you’re likely out of luck until late in the afternoon. That’s not the relaxing vibe we expected. While the resort is still beautiful, the beach experience has shifted. It feels more exclusive than inclusive now, and unless you pay for the club upgrade, you miss out on many comforts that used to be standard. Unfortunately, this stay didn’t live up to the magic we remembered.
Stayed 6 nights in May 2025

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was amazing
Shows every night
Peaceful and beautiful
Beautiful sunrise
Stayed 4 nights in May 2025

10/10 Excellent

Amy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful time at this property, will definitely stay here again!
Stayed 5 nights in May 2025

10/10 Excellent

Natasha

Stayed 7 nights in May 2025

10/10 Excellent

Jeevan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Best resort!
Stayed 2 nights in May 2025

10/10 Excellent

Xinyao

Stayed 3 nights in Feb 2025

10/10 Excellent

Remy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only bad thing I can say about the place is that the activities are very poor, they turn off the music at 10 at night, I have been to this hotel twice
Stayed 3 nights in May 2025

6/10 Okay

marwan

Disliked: Amenities
Boring place
Stayed 3 nights in May 2025

2/10 Terrible

Michele

Stayed 4 nights in May 2025

10/10 Excellent

Carl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED it! Our best resort experience yet! My only small gripe would be that the wifi was really spotty throughout the resort and they could add some more chairs to the beachfront to accommodate guests.
Stayed 5 nights in May 2025

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

tatiana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful resort for couples, property was very clean and well kept. The restaurants were nice and the food was great. I loved that they were willing to accommodate my dinner request for things that we’re not on the menu. The staff were extremely friendly!
Stayed 3 nights in May 2025

10/10 Excellent

Abran

Stayed 7 nights in May 2025