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4.8 out of 5

"This was my second time back! Amazing!! I have already booked with Excellence again for next year! " More

By a verified traveler on Tue 14 Aug 2018

Hotel Description

Adults-only beachfront property with 7 outdoor pools

Beachside getaway

Within 2 miles (3 km) of this Playa Mujeres property, you'll find Punta Sam Ferry Terminal and Playa Mujeres Golf Club. Also, El Meco Archaeological Site is within 3 miles (5 km) and Garrafon Natural Reef Park is within 6 miles (10 km).

All-inclusive

This smoke-free property features a private beach, a full-service spa, and 10 restaurants. Business travelers can take advantage of the free WiFi in public areas. Enjoy the 7 outdoor pools and free buffet breakfast each morning.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 450 guestrooms also offer free WiFi and free minibar items. LED TVs come with satellite channels, and other amenities include furnished balconies or patios and sofa beds.

Terrace Suite With Plunge Pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two-Story RooftopTerrace Ste Spa-Pool Vw

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Club Junior Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Jr Ste Swim Up Spa or Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Jr. Suite Spa or Pool View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Excellence Club Two-story Rooftop Terrace Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Playa Mujeres - All Inclusive - Adults Only ratings based on 289 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Excellence Playa Mujeres - All Inclusive - Adults Only

Everyone (57) Couples (17) Family (4)
5 out of 5
Did not like the excellence check in and facility being moved

Posted by on May 27, 2019

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5 out of 5
Amazing property!! This hotel exceeded my expectations! The French Restaurant is a must as well as the spa with the hydrotherapy sessions. Such a wonderful experience!

Posted by on May 3, 2019

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5 out of 5
Employees went out of their way to make your stay the best. I just wish the main shows were earlier

Posted by , from Schuyler NE on Apr 24, 2019

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5 out of 5
Gorgeous property- the height of luxury. Food and drinks were amazing. Staff were so friendly and helpful. Grounds were beautiful. Can’t wait to go back!

Posted by on Apr 8, 2019

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5 out of 5
The property is very well maintained. Room was quiet and very comfortable. We had a swim up spa room with the lazy river right outside our door. Loved that it is a fairly large resort and never felt crowded. Always able to find lounge chairs and activities to do if we wanted.

Posted by on Mar 20, 2019

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5 out of 5
Just got back from an amazing trip! Only disappointment was it wasn’t longer! Place beautiful! Staff so friendly and helpful! Awesome!!!!

Posted by on Mar 19, 2019

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5 out of 5

Posted by on Mar 18, 2019

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5 out of 5
We love this property! The grounds are always impeccable and clean. You Walk in and are treated like they are so happy you are there. It’s beautiful. This was our second time here and there were a few things that changed that we didn’t care for. We didn’t like that the bottle service in the room wasn’t as flexible as it was the first time we went. There were no gin options and only a spiced rum option for in room bottle service so that was disappointing. We would have had to pay $40 per bottle to get gin in our room or just plain Bacardi. We also thought he breakfast was just ok. Tons of options but nothing was really great. For dinner however. There is not a bad meal. Agave and Basmati are our favorites so super good. The lobster house was awesome. We were only disappointed that lobster was served for lunches as it was a lunch option before. Room service was usually quick 30 minutes or less and it was pretty good. Room service was inconsistent some nights had turn down service and other did not. Overall though we will be back again. It’s our favorite place in Cancun and even the little things that bothered us, we still loved the experience. The staff couldn’t be nicer or more gracious.

Posted by on Mar 16, 2019

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5 out of 5

Posted by on Mar 11, 2019

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5 out of 5

Posted by on Mar 9, 2019

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About the Excellence Playa Mujeres - All Inclusive - Adults Only

Location Prolongacion Bonampak, Playa Mujeres, QROO 77400

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Water activities

  • Kayaking
  • Sailing
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Yoga

Entertainment

  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Airport transfers
  • Activities and services offered by independent operators
  • Offsite tours

  • Kayaking included
  • Access to onsite clubs included
  • Sailing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Motorized water sports not included
  • All available beverages included
  • Bicycling included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • All food and beverages included
  • Minibar (all beverages included)
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

Excellence Playa Mujeres - All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply step outside to unwind on the property's beach. At Excellence Playa Mujeres - All Inclusive - Adults Only you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 7 poolside bars and 11 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers an outdoor tennis court, a 24-hour fitness center, and a spa tub. This 5-star Playa Mujeres property is smoke free.

  • 450 guestrooms or units
  • 4 levels
  • 9 buildings
  • 10 dining venues
  • 7 bars by the pool
  • 11 bars or lounges
  • Buffet breakfast (free)
  • Bar on the beach
  • Swim-up bar
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • BBQ grill(s)
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Parking:

Room Amenities

Excellence Playa Mujeres - All Inclusive - Adults Only offers 450 air-conditioned accommodations with DVD players and free minibar items. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas and include sofa beds. Beds feature premium bedding. 42-inch LED televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Sitting area
  • Jetted tub
  • Pull-out sofa bed
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

Toscana - Overlooking the garden, this theme restaurant serves breakfast, lunch, and dinner.

The Lobster House - This beachfront restaurant serves breakfast, lunch, and dinner. Open daily.

The Grill Restaurant - This beach restaurant serves lunch and dinner. Open daily.

Barcelona - This fine-dining restaurant serves dinner only. Open daily.

The Flavor Market - This fine-dining restaurant serves dinner only. Open daily.

24-hour room service is available.

Nearby Activities

A private beach and an outdoor tennis court are featured at the property. 7 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Fitness classes on site
  • Sailing on site
  • Scuba diving on site
  • Volleyball on site
  • Kayaking on site
  • Yoga classes/instruction on site

Spa Services

MIILE SPA has 15 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body treatments. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy.

  • Number of treatment rooms 15
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Hot springs/mineral springs in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No onsite parking is available. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

No shows require payment in full, including taxes and service fee. For more details, please contact the property using the information on the reservation confirmation received after booking.

Guests with service animals should contact this property in advance. Please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only

Hotel Names

  • All Inclusive Excellence Playa Mujeres
  • All Inclusive Playa Mujeres
  • Excellence Adults Only
  • Excellence Adults Only All Inclusive
  • Excellence All Inclusive
  • Excellence Playa Mujeres Adults
  • Excellence Playa Mujeres Adults Only
  • Excellence Playa Mujeres Adults Only All Inclusive
  • Excellence Playa Mujeres All Inclusive
  • Playa Mujeres All Inclusive
  • Excellence Playa Mujeres Adults All Inclusive
  • Excellence Adults All Inclusive
  • Excellence Adults All Inclusive All-inclusive property
  • Excellence All Inclusive Adults Hotel
  • Excellence Playa Mujeres All Inclusive Adults
  • Excellence All Inclusive Adults
  • Excellence Mujeres Inclusive
  • Hotel Excellence Playa Mujeres - All Inclusive - Adults Only
  • Excellence Playa Mujeres All Inclusive Adults Hotel
  • Excellence Playa Mujeres Adults Only All Inclusive
  • Excellence Playa Mujeres All Inclusive Adults Only
  • Excellence Playa Mujeres Adults Only All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Anniversary or Honeymoon Offer

Book a stay in any room or rate category for travel on your wedding anniversary or honeymoon and receive a welcome letter, in-room fruit basket and rose petals upon arrival, 1 bottle of sparkling wine,1 romantic dinner at the restaurant, turndown service, sparkling wine in-room breakfast (once per stay), 15% discount on non-wedding photo services, and 15% discount on all spa treatments.


Full details provided at check-in. Guest must request anniversary or honeymoon offer at time of booking and must present a copy of the wedding certificate at time of check-in. Spa appointment may be required. Guest must provide voucher at time of service. Taxes and gratuity may not be included. Anniversary offer: valid 7 days before or 7 days after your anniversary date.

Honeymoon Offer: valid for 3 months after your wedding date. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Complimentary Wedding Offer


Book a qualifying stay and receive a complimentary Excellence Wedding Package. The package includes the following: minister or judge services; 1 on-site wedding coordinator; 1 wedding gazebo overlooking the beach; ceremony decorations with chairs and high tables; bouquet; boutonnière; 1 wedding cake for 10 guests; sparkling wine toast after wedding ceremony; ironing and preparation of wedding attire for wedding couple; complimentary suite for wedding couple the night before the wedding (subject to availability); preferential location of room accommodation in reserved room category; late check-out for wedding couple (subject to availability and upon request); 5 digital color photo prints; and 15% discount on all spa treatments.


This package is complimentary when booking an Excellence Club Jr Suite OCF category or higher, for a minimum of 7 nights, or with a bridal party of minimum 5 rooms of any category for 7 nights. This package cannot be combined with the Excellence Honeymoon complimentary package. Guest list should be provided at the time of redemption. Package suitable for up to 10 guests lodged at the hotel. Fees for all services will be charged for each additional guest. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.