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4.0 out of 5

"We will not be returning to Dreams. The reception desk threatened us to not give our luggage and we couldn’t check out over a signature. My husband p ... " More

By a verified traveler on Fri 22 Apr 2022

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Hotel Description

4.5-star beachfront hotel near Playa Mujeres Golf Club

Beachside getaway

With a stay at this Playa Mujeres hotel, you'll be within half a mile (1 km) of Playa Mujeres Golf Club and 9 miles (15 km) of Gran Puerto Pier. Also within 9 miles (15 km) are Norte Beach and Puerto Cancun Marina Town Center.

All-inclusive

This smoke-free hotel features a private beach, a golf course, and free water park access. Relax with sun loungers and beach umbrellas, and enjoy a drink at one of the 2 beachside bars. There's fun for all ages with a free kid's club and mini golf, and families will appreciate the onsite laundry facilities.

Junior Suite Pool View - Two Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$825* Per night/room Dec 11 - Dec 12

Preferred Club Two Bedroom Villa - King Bed and Two Queen Beds

Bed Count 1 King Bed Maximum Occupancy 8 Max

Junior Suite Partial Ocean View - Two Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Preferred Club Junior Suite Ocean View - Two Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Junior Suite Pool View - King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Preferred Club Junior Suite Swim Out Ocean View - Two Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Dreams Playa Mujeres Golf & Spa Resort - All Inclusive ratings based on 12 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Dreams Playa Mujeres Golf & Spa Resort - All Inclusive

Everyone (7) Couples (1) Family (6)
3 out of 5
We will not be returning to Dreams. The reception desk threatened us to not give our luggage and we couldn’t check out over a signature. My husband paid and signed the receipt but the front desk asked him if that’s his signature and my husband said yes and the guy proceeded to say he needs to sign it again which is absurd. He obviously paid with his card and it was terrible service. He told us he wouldn’t be able to check out or give us our luggage since he has to give us a ticket to get out luggage from the door man. It was the worst experience I’ve had at any hotel. Not to mention the cups they use they do not wash they literally place in a bucket of water and then put in trash bags everyday. It was so gross. Then they re use the cups for the pool area. They look very cloudy and nasty. I recommend bringing your own insulated cups which I saw many p The restaurant’s always had 45 minutes wait time at all times. Then they require for you to have long pants and collared shirts for one your at a beach so who wants to wear long pants every day to eat. They won’t allow you to eat inside if you wear shorts including the men. The hotel does not tell you when you book either. They also sold us on premiere club which should of included shorter waits and the cabanas on the pool and beach which is not true. It’s a waste of money they do not reserve anything for you instead every morning, people put their stuff down to reserve the beds early before they start the day.

Posted by on Apr 22, 2022

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Comment from Hotel Management

May 5, 2022 by Samuel Castellanos

Dear guest, Thank you for sharing the review of your experience at our all-inclusive and family-friendly resort in the Mexican Caribbean. Please be certain that all your feedback has reached our Management and we will work in our opportunity areas. We likewise hope that you would be able to overcome with time the disappointment, and give us renewed opportunities to be of service to you. Warm regards,

5 out of 5

Posted by on Aug 3, 2020

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Comment from Hotel Management

Aug 6, 2020 by Samuel Castellanos

Dear guest, Thank you so much for sharing the review of your experience at our family-friendly resort in the Mexican Caribbean. We are very glad to know that you enjoyed very much our facilities and warm service. We really hope to have the honor of receiving you again. Warm regards,

5 out of 5
When we got to the resort, we were welcomed with cool towels, smiling employees and a drink. It was amazing. Everyone was so helpful and kind. The pools were beautiful, the beach was beautiful, the food and alcohol were delicious! We attended a wedding at the resort and it was amazing!!

Posted by on Feb 3, 2020

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Comment from Hotel Management

Feb 5, 2020 by Social Media Coordinator & eConcierge

Dear Guest, Thank you for sharing your comments with us through Expedia. We value our guests’ feedback because this is the way we can be aware of our distinguished guest’s experiences, and it gives us the opportunity to improve our service. We wish to have the privilege to welcome you again in the near future. Best regards.

5 out of 5

Posted by on Oct 13, 2019

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Comment from Hotel Management

Oct 17, 2019 by Social Media Coordinator & eConcierge

Dear Guest, Thank you for sharing your score with us through Expedia. We wish to have the privilege to welcome you again in the near future. Best regards.

5 out of 5
I liked everything about the place, it was a really nice experience and me and my family would definitely coming back soon

Posted by on Aug 27, 2019

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Comment from Hotel Management

Aug 28, 2019 by Social Media Coordinator & eConcierge

Dear Guest, Thank you for sharing your comments with us through Expedia. We value our guests’ feedback because this is the way we can know about our distinguished guest's experiences as well as to have the opportunity to improve our service. We wish to have the privilege to welcome you again in the near future. Kind regards!

4 out of 5
Very clean resort but the rooms originally assigned in the same category were not at all pleasing for the cost of the trip. Once relocated in the same category- very pleasing. Did not care at all for bottom floor!!!!!!!!!!!!!!!!!!!!!!!

Posted by on Jul 15, 2019

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Comment from Hotel Management

Jul 17, 2019 by Samuel Castellanos

Dear guest, Thank you so much for sharing the review of your experience at our all-inclusive resort. We are very happy to see that you liked your vacation with us and you liked our comfortable suites, thank you so much for your nice words and hope we have the honor of receiving you again. Warm regards,

5 out of 5
There was lots of pools and chairs available. Staff excellent!

Posted by on Jul 13, 2019

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Comment from Hotel Management

Jul 13, 2019 by Social Media Coordinator & eConcierge

Dear Guest, Thank you for sharing your comments with us through Expedia. We value our guests’ feedback because this is the way we can be aware of our distinguished guest’s experiences, and it gives us the opportunity to improve our service. We wish to have the privilege to welcome you again in the near future. Best regards.

5 out of 5
Great all inclusive. Easy transportation from airport. Great rooms. Would go again.

Posted by , from IL on Jun 15, 2018

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Comment from Hotel Management

Jun 20, 2018 by Joshua C. Social Media Coordinator & eConcierge

Dear M, Thank you very much for your kind comments, it was a pleasure to have hosted you during your holidays. We hope to have the opportunity to serve you very soon, please do not forget where is your home away home.

3 out of 5

Disapointing

Pros: Bars, Pool,
Cons: Food, Staff training
The rooms are clean and the bars are great. That was the only good thing. The food was very bad and the staff were super rude. We were in a group of 25 and even the reaturants were empty they wouldn't seat us together. One of the host name Fillipe at the Maris restaurant said groups talk to much and he won't give us a table we told the preferred manager and as he was talking to him in Spanish we ask him to speak in English so we can understand and he said you are in Mexico I don't have to speak English. We are not going to go to this Hotel EVER again. We had the smiler experience with the empty Brazilian BBQ. The host there she sat us on 2 table even with the empty restaurant.

Posted by , from California on Feb 9, 2018

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Comment from Hotel Management

Feb 12, 2018 by Joshua C. Social Media Coordinator & eConcierge

Dear Bardia, We would like to thank you very much for giving us the opportunity to learn more about your recent stay with us. It is with great sadness that we read that we haven't met your expectations. We would like to apologize for this isolated situation and non-reflexive of our brand standards. We assure you that the corresponding measures will be applied. We only would like to inform you that we can't set tables for more than 10 people due to our own policies, we do not deny the entrance to a large group to any restaurant. We hope to have the chance to host you one more time to give you the warm and attentive service you deserve.

5 out of 5

The best all inclusive hotel

My husband and I was there for our son's wedding. The entire staff was so professional,kind and very courtesy that we are definitely planning to return. The restaurants are very nice. The food was delicious!

Posted by , from Atlanta Ga on Jun 23, 2017

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Comment from Hotel Management

Jul 3, 2017 by Gabriel social media coordinator

We are really happy that everything went perfect in your son's wedding, we will be waiting for you to come back :)

About the Dreams Playa Mujeres Golf & Spa Resort - All Inclusive

Location Lote RTH-7-PM-II, Lte1, Mz 1, Smz 3, Punta Sam, QROO 77400

All-inclusive Details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • A la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
Water activities

  • Kayaking
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Volleyball
  • Offsite tours
  • Kids club

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Water fitness

Entertainment

  • Access to onsite nightclubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Surfing/body boarding
  • Golf
  • Childcare
  • Spa/beauty facilities and services

  • Kayaking included
  • Access to onsite nightclubs included
  • Taxes included
  • 24-hour room service
  • A la carte dining included
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Volleyball included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Surfing/bodyboarding not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Bicycling included
  • Golf not included
  • Spa/beauty facilities and services not included
  • Offsite tours included
  • Miniature golf included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • Minibar beverages - restrictions apply
  • Kids club included
  • Minibar (all beverages included)
  • Meals and drinks at companion properties included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

Dreams Playa Mujeres Golf & Spa Resort - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Summer fun is a breeze at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 3 poolside bars. A computer station is on site and WiFi is free in public spaces. This all-inclusive hotel also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking and valet parking are free. This 4.5-star Punta Sam hotel is smoke free.

  • 502 guestrooms or units
  • 5 levels
  • 9 dining venues
  • 2 bars on the beach
  • 3 bars by the pool
  • Built in 2014
  • Nightclub
  • Karaoke
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • On private beach
  • Free water park access
  • Number of outdoor pools - 3
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Number of living rooms
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Miniature golf on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Dreams Playa Mujeres Golf & Spa Resort - All Inclusive offers 502 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Rooms open to furnished balconies. Accommodations offer separate sitting areas. A pillow menu is available. 48-inch flat-screen televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Punta Sam hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony (furnished)
  • Sitting area
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Pillow options
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

World Café - This restaurant specializes in international cuisine.

Maris - This restaurant specializes in seafood. Open daily.

L’Etoile - This restaurant specializes in French cuisine. Open daily.

Tres Colores - This restaurant specializes in Mexican cuisine. Open daily.

Fusion Nikkei Cuisine - This restaurant specializes in Japanese cuisine. Open daily.

24-hour room service is available.

Nearby Activities

Guests can play rounds at the 18-hole golf course and enjoy the facilities at the waterpark with waterslides. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Golf driving range on site
  • Miniature golf on site
  • Basketball on site
  • Volleyball on site
  • Beach volleyball on site
  • Casino nearby
  • Free bicycles nearby

Spa Services

Dreams Spa by Pevonia has massage/treatment rooms and couples treatment room(s). Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

  • Sauna in spa
  • Steam room in spa
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 65 per accommodation, per day
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 22 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. On-site antigen/rapid COVID-19 testing is available for a USD 35 fee. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property does not follow regional sanitization guidelines
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Onsite COVID-19 testing (Antigen) is available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dreams Playa Mujeres Golf Resort Cancun
  • Dreams Playa Mujeres Golf Resort
  • Dreams Playa Mujeres Golf All Inclusive
  • Dreams Playa Mujeres Golf
  • Dreams Playa Mujeres Golf Resort All Inclusive
  • Dreams Mujeres & Spa Inclusive
  • Dreams Playa Mujeres Golf Spa Resort
  • Dreams Playa Mujeres Golf Spa Resort All Inclusive
  • Dreams Playa Mujeres Golf Spa Resort Optional All Inclusive
  • Dreams Playa Mujeres Golf & Spa Resort - All Inclusive Hotel
  • Dreams Playa Mujeres Golf & Spa Resort - All Inclusive Punta Sam

You should know

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.