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"When we got to the resort, we were welcomed with cool towels, smiling employees and a drink. It was amazing. Everyone was so helpful and kind. The poo
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By a verified traveler on Mon 03 Feb 2020
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Hotel Description
4.5-star beachfront hotel near Playa Mujeres Golf Club
Beachside getaway
With a stay at this Playa Mujeres hotel, you'll be within half a mile (1 km) of Playa Mujeres Golf Club and 9 miles (15 km) of Gran Puerto Pier. Also within 9 miles (15 km) are Norte Beach and Puerto Cancun Marina Town Center.
All-inclusive
This smoke-free hotel features a private beach, a golf course, and free water park access. Relax with sun loungers and beach umbrellas, and enjoy a drink at one of the 2 beachside bars. There's fun for all ages with a free kid's club and mini golf, and families will appreciate the onsite laundry facilities.
Free WiFi, balconies
The 502 guestrooms feature free WiFi, flat-screen TVs with satellite channels, and thoughtful touches like pillow menus and bathrobes. Furnished balconies, living rooms, and 24-hour room service are also available.
Dreams Playa Mujeres Golf & Spa Resort - All Inclusive ratings based on 11 Verified Reviews
Review Summary
4.1
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Dreams Playa Mujeres Golf & Spa Resort - All Inclusive
Everyone (7)Family (5)
5 out of 5
Posted by a verified traveler on Aug 3, 2020
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Comment from Hotel Management
Aug 6, 2020
by Samuel Castellanos
Dear guest,
Thank you so much for sharing the review of your experience at our family-friendly resort in the Mexican Caribbean. We are very glad to know that you enjoyed very much our facilities and warm service. We really hope to have the honor of receiving you again.
Warm regards,
5 out of 5
When we got to the resort, we were welcomed with cool towels, smiling employees and a drink. It was amazing. Everyone was so helpful and kind. The pools were beautiful, the beach was beautiful, the food and alcohol were delicious! We attended a wedding at the resort and it was amazing!!
Posted by a verified traveler on Feb 3, 2020
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Comment from Hotel Management
Feb 5, 2020
by Social Media Coordinator & eConcierge
Dear Guest,
Thank you for sharing your comments with us through Expedia. We value our guests’ feedback because this is the way we can be aware of our distinguished guest’s experiences, and it gives us the opportunity to improve our service.
We wish to have the privilege to welcome you again in the near future.
Best regards.
5 out of 5
Posted by a verified traveler on Oct 13, 2019
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Comment from Hotel Management
Oct 17, 2019
by Social Media Coordinator & eConcierge
Dear Guest,
Thank you for sharing your score with us through Expedia.
We wish to have the privilege to welcome you again in the near future.
Best regards.
5 out of 5
I liked everything about the place, it was a really nice experience and
me and my family would definitely coming back soon
Posted by a verified traveler on Aug 27, 2019
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Comment from Hotel Management
Aug 28, 2019
by Social Media Coordinator & eConcierge
Dear Guest,
Thank you for sharing your comments with us through Expedia. We value our guests’ feedback because this is the way we can know about our distinguished guest's experiences as well as to have the opportunity to improve our service.
We wish to have the privilege to welcome you again in the near future.
Kind regards!
4 out of 5
Very clean resort but the rooms originally assigned in the same category were not at all pleasing for the cost of the trip. Once relocated in the same category- very pleasing. Did not care at all for bottom floor!!!!!!!!!!!!!!!!!!!!!!!
Posted by a verified traveler on Jul 15, 2019
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Comment from Hotel Management
Jul 17, 2019
by Samuel Castellanos
Dear guest,
Thank you so much for sharing the review of your experience at our all-inclusive resort. We are very happy to see that you liked your vacation with us and you liked our comfortable suites, thank you so much for your nice words and hope we have the honor of receiving you again.
Warm regards,
5 out of 5
There was lots of pools and chairs available. Staff excellent!
Posted by a verified traveler on Jul 13, 2019
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Comment from Hotel Management
Jul 13, 2019
by Social Media Coordinator & eConcierge
Dear Guest,
Thank you for sharing your comments with us through Expedia. We value our guests’ feedback because this is the way we can be aware of our distinguished guest’s experiences, and it gives us the opportunity to improve our service.
We wish to have the privilege to welcome you again in the near future.
Best regards.
5 out of 5
Great all inclusive. Easy transportation from airport. Great rooms. Would go again.
Posted by M, from IL on Jun 15, 2018
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Comment from Hotel Management
Jun 20, 2018
by Joshua C. Social Media Coordinator & eConcierge
Dear M,
Thank you very much for your kind comments, it was a pleasure to have hosted you during your holidays.
We hope to have the opportunity to serve you very soon, please do not forget where is your home away home.
3 out of 5
Disapointing
Pros:Bars, Pool,
Cons:Food, Staff training
The rooms are clean and the bars are great. That was the only good thing. The food was very bad and the staff were super rude. We were in a group of 25 and even the reaturants were empty they wouldn't seat us together. One of the host name Fillipe at the Maris restaurant said groups talk to much and he won't give us a table we told the preferred manager and as he was talking to him in Spanish we ask him to speak in English so we can understand and he said you are in Mexico I don't have to speak English. We are not going to go to this Hotel EVER again. We had the smiler experience with the empty Brazilian BBQ.
The host there she sat us on 2 table even with the empty restaurant.
Posted by Bardia, from California on Feb 9, 2018
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Comment from Hotel Management
Feb 12, 2018
by Joshua C. Social Media Coordinator & eConcierge
Dear Bardia,
We would like to thank you very much for giving us the opportunity to learn more about your recent stay with us.
It is with great sadness that we read that we haven't met your expectations. We would like to apologize for this isolated situation and non-reflexive of our brand standards. We assure you that the corresponding measures will be applied.
We only would like to inform you that we can't set tables for more than 10 people due to our own policies, we do not deny the entrance to a large group to any restaurant.
We hope to have the chance to host you one more time to give you the warm and attentive service you deserve.
5 out of 5
The best all inclusive hotel
My husband and I was there for our son's wedding. The entire staff was so professional,kind and very courtesy that we are definitely planning to return. The restaurants are very nice. The food was delicious!
Posted by CleCle, from Atlanta Ga on Jun 23, 2017
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Comment from Hotel Management
Jul 3, 2017
by Gabriel social media coordinator
We are really happy that everything went perfect in your son's wedding, we will be waiting for you to come back :)
1 out of 5
Horrible Experience Dreams Playa Mujeres Golf&Spa
Pros:Espresso machine was amazing!
Cons:Fix the water leaks coming from the ceilings, walls and light bulb sockets.
Location:There was nothing much to do besides drink and eat.
I am writing to inform you all about my extremely horrible / unpleasant experience at this resort (Dreams Playa Mujeres Golf & Spa) in Cancun, Mexico. I stayed at this Resort from Monday, April 17, 2017 through Friday April 21, 2017 in room 8209. I was extremely disappointed because the hotel had an unbelievable amount of water dripping from the ceilings and walls, there were also puddles of water all throughout the inside of the buildings as well as the restaurants, lobby and hallways. I understand that it rained in Cancun the week that I was there but there should not have been any water dripping down from the ceilings or water dripping out of the light bulb sockets in the ceilings. I even had water leaking from the ceiling into the food in the buffet restaurant and the other restaurants such as (Mari's Restaurant) which had water dripping from the ceilings as well. This is totally unacceptable..
During my stay, I visited the ice cream shop called (Dolce) to have some ice cream but I was totally disgusted when I observed one of your employees (Monica) sampling all of the ice cream with the same spoon! She would put the spoon in her mouth and then dip it back into a different ice cream, taste it and then put the same spoon back in a different ice cream and then put it back in her mouth again and dip the same spoon into a different ice cream. That was disgusting!! I am extremely disappointed with my stay at this resort and would like to be fully compensated with a full refund
Posted by Hen, from New York City on Apr 25, 2017
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Comment from Hotel Management
Apr 28, 2017
by Gabriel social media coordinator
We appreciate the time that you have invested on writing an overview of your stay with us.
There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have in the meantime briefed the team at great length of your comments.
We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.
About the Dreams Playa Mujeres Golf & Spa Resort - All Inclusive
This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
A la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties
Activities and facilities/equipment Water activities
Kayaking
Snorkeling
Land activities
Bicycling
Fitness facilities
Miniature golf
Soccer
Volleyball
Offsite tours
Kids club
Lessons/classes/games
Aerobics
Cooking
Dancing
Language
Water fitness
Entertainment
Access to onsite nightclubs
Onsite live performances
Theme parties
Not included
Motorized water sports
Scuba-diving certification
Scuba-diving excursions
Scuba-diving lessons
Surfing/boogie boarding
Golf
Childcare
Spa/beauty facilities and services
Kayaking included
Access to onsite nightclubs included
Taxes included
24-hour room service
A la carte dining included
Fitness facilities included
Water fitness classes/lessons included
Volleyball included
Soccer (football) included
Childcare not included
Scuba diving excursions not included
Surfing/boogie boarding not included
Scuba diving certification not included
Motorized water sports not included
All available beverages included
Bicycling included
Golf not included
Spa/beauty facilities and services not included
Offsite tours included
Miniature golf included
Scuba diving lessons not included
Aerobics classes/lessons included
Dancing classes/lessons included
Language classes/lessons included
Gratuities included
Cooking classes/lessons included
Additional gratuities accepted
Minibar beverages - restrictions apply
Kids club included
Minibar (all beverages included)
Meals and drinks at companion properties included
Onsite live performances included
Theme parties included
Snorkeling included
Property Features
Dreams Playa Mujeres Golf & Spa Resort - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Summer fun is a breeze at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 poolside bars, and 13 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive hotel also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking and valet parking are free. This 4.5-star Punta Sam hotel is smoke free.
502 guestrooms or units
5 levels
9 dining venues
2 bars on the beach
3 bars by the pool
13 bars or lounges
Built in 2014
Nightclub
Karaoke
Swim-up bar
Coffee shop
Deli
Kid's club (free)
Supervised kid's activities (free)
Childcare (surcharge)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Poolside lounge chairs
Umbrellas for the pool
Business facilities
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Pool or billiards table
Terrace
Garden
BBQ grill(s)
Gift shop
Beauty salon
ATM
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Family property
On private beach
Free water park access
Number of outdoor pools - 3
Children's pool
Waterslide
Supervised childcare/activities (free)
Number of living rooms
Free WiFi
Children's club (free)
Snack bar/deli
Laundry facilities
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Playground on site
Miniature golf on site
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
Parking: Free valet parking and self parking
Room Amenities
Dreams Playa Mujeres Golf & Spa Resort - All Inclusive offers 502 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Rooms open to furnished balconies. Accommodations offer separate living rooms. A pillow menu is available. 48-inch flat-screen televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Punta Sam hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily.
Private balcony (furnished)
Living room
In-room dining (24 hours)
Flat-screen television
Satellite channels
Premium channels
Pillow options
Cribs (free)
Housekeeping (daily)
Nightly turndown service
Childcare in room (surcharge)
Hair dryer
Laptop safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ceiling fan
Connecting rooms available
Wheelchair accessible
Food & Drink
World Café - This restaurant specializes in international cuisine.
Maris - This restaurant specializes in seafood. Open daily.
L’Etoile - This restaurant specializes in French cuisine. Open daily.
Tres Colores - This restaurant specializes in Mexican cuisine. Open daily.
Fusion Nikkei Cuisine - This restaurant specializes in Japanese cuisine. Open daily.
24-hour room service is available.
Nearby Activities
Guests can play rounds at the 18-hole golf course and enjoy the facilities at the waterpark with waterslides. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Playground on site
Golf driving range on site
Miniature golf on site
Basketball on site
Volleyball on site
Beach volleyball on site
Casino nearby
Free bicycles nearby
Spa Services
Dreams Spa by Pevonia has massage/treatment rooms and couples treatment room(s). Services include facials and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.
The spa is open daily.
Sauna in spa
Steam room in spa
Couples treatment rooms
Manicures and pedicures
Facial treatments
Aromatherapy treatments
Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible on-site restaurant
Wheelchair-accessible lounge
Accessible bathroom
Roll-in shower
Wheelchair accessible parking
Wheelchair-accessible concierge desk
In-room accessibility
Wheelchair-accessible registration desk
Wheelchair accessible (may have limitations)
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pet Policy
Pets: USD 65 per accommodation, per day
Only dogs are allowed
Maximum 1 per room (weight limit: 22 lbs)
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).
Service animals are allowed
Service animals are exempt from fees/restrictions
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Contactless check-out is not available
Staff wears personal protective equipment
Masks are available to guests
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Protective clothing is not available to guests
Property follows sanitization practices of Safe Travels (WTTC - Global)
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
Property does not follow regional sanitization guidelines
Property does not follow a brand or regulatory agency's sanitization guidelines
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
Debit cards
No gap period between guest stays
Fees
Guests will be asked to pay the following charges at the property:
The charges below are included in your overall room price:
New Year's Eve gala dinner fee
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Pet fee: USD 65 per accommodation, per day
Service animals are exempt from fees
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Dreams Playa Mujeres Golf Resort Cancun
Dreams Playa Mujeres Golf Resort
Dreams Playa Mujeres Golf All Inclusive
Dreams Playa Mujeres Golf
Dreams Playa Mujeres Golf Resort All Inclusive
Dreams Mujeres & Spa Inclusive
Dreams Playa Mujeres Golf Spa Resort
Dreams Playa Mujeres Golf Spa Resort All Inclusive
Dreams Playa Mujeres Golf Spa Resort Optional All Inclusive
Dreams Playa Mujeres Golf & Spa Resort - All Inclusive Hotel
Dreams Playa Mujeres Golf & Spa Resort - All Inclusive Punta Sam
You should know
For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions
Dreams Playa Mujeres Golf & Spa Resort - All Inclusive is home to World Café, which features international cuisine.
This hotel offers free self parking and valet parking.
Dreams Playa Mujeres Golf & Spa Resort - All Inclusive is 19.3 mi (44-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.
Dreams Playa Mujeres Golf & Spa Resort - All Inclusive features 3 outdoor pools and a children's pool.
This hotel is on a private beach. Don't forget your sunscreen!
Pamper yourself with a day at Dreams Spa by Pevonia, where you can enjoy aromatherapy, mani/pedis, and massages.
Dreams Playa Mujeres Golf & Spa Resort - All Inclusive does not offer free breakfast.
Check-in is from 3 PM - midnight.
Airport shuttle services are not available at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive.
No, there is no casino at this hotel, but PlayCity Casino (16-min drive) and Royal Yak Casino and Sports Book (17-min drive) are nearby.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
