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Dreams Playa Mujeres Golf & Spa Resort - All Inclusive

4.5 star property
4.5-star beachfront property near Playa Mujeres Golf Club

Choose dates to view prices

Photo gallery for Dreams Playa Mujeres Golf & Spa Resort - All Inclusive

Outdoor wedding area
Couples treatment rooms, sauna, steam room, body treatments
Exterior
Junior Suite Garden View - Two Queen Beds | Children's play area - outdoor
Exterior

Popular amenities

  • Bar

Explore the area

Map
Lote RTH-7-PM-II, Lte1, Mz 1, Smz 3, Punta Sam, QROO, 77400
  • Playa Mujeres Golf Club
    ‪13 min walk‬
  • Mujeres Beach
    ‪4 min drive‬
  • North Beach
    ‪51 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪37 min drive‬

Room options

View all photos for Junior Suite Garden View - Two Queen Beds

1 bedroom, premium bedding, in-room safe, desk

Junior Suite Garden View - Two Queen Beds

8.4 out of 10
Very good
(14 reviews)
  • 603 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Preferred Club Master Suite Ocean View - King Bed

1 bedroom, premium bedding, in-room safe, desk

Preferred Club Master Suite Ocean View - King Bed

  • 1162 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Family Suite Ocean View

View from room

Junior Family Suite Ocean View

  • 1204 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Junior Family Suite Garden View

1 bedroom, premium bedding, in-room safe, desk

Junior Family Suite Garden View

  • 1204 sq ft
  • Sleeps 5
  • 2 King Beds and 1 Queen Bed

View all photos for Preferred Club Junior Suite Ocean View - King Bed

1 bedroom, premium bedding, in-room safe, desk

Preferred Club Junior Suite Ocean View - King Bed

  • 624 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite - King Bed

1 bedroom, premium bedding, in-room safe, desk

Junior Suite - King Bed

  • 603 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Paramount Suite Ocean View - King Bed

Preferred Club Paramount Suite Ocean View - King Bed | 1 bedroom, premium bedding, in-room safe, desk

Preferred Club Paramount Suite Ocean View - King Bed

  • 4949 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Garden View -King Bed

1 bedroom, premium bedding, in-room safe, desk

Junior Suite Garden View -King Bed

8.0 out of 10
Very good
(11 reviews)
  • 603 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View - Two Queen Beds

1 bedroom, premium bedding, in-room safe, desk

Preferred Club Junior Suite Ocean View - Two Queen Beds

8.0 out of 10
Very good
(1 review)
  • 624 sq ft
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Preferred Club Two Bedroom Villa - King Bed and Two Queen Beds

Preferred Club Two Bedroom Villa - King Bed and Two Queen Beds | Living area | 48-inch flat-screen TV with satellite channels, TV, books

Preferred Club Two Bedroom Villa - King Bed and Two Queen Beds

8.0 out of 10
Very good
(1 review)
  • 1580 sq ft
  • River view
  • Sleeps 8
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Preferred Club Junior Suite Swim Out Ocean View - Two Queen Beds

Preferred Club Junior Suite Swim Out Ocean View - Two Queen Beds | 1 bedroom, premium bedding, in-room safe, desk

Preferred Club Junior Suite Swim Out Ocean View - Two Queen Beds

  • 624 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Preferred Club Junior Suite Ocean Front with Private Pool - Two Queen Beds

1 bedroom, premium bedding, in-room safe, desk

Preferred Club Junior Suite Ocean Front with Private Pool - Two Queen Beds

  • 624 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Junior Suite Pool View - Two Queen Beds

1 bedroom, premium bedding, in-room safe, desk

Junior Suite Pool View - Two Queen Beds

7.8 out of 10
Good
(6 reviews)
  • 603 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Preferred Club Junior Suite Swim Out Ocean View - King Bed

1 bedroom, premium bedding, in-room safe, desk

Preferred Club Junior Suite Swim Out Ocean View - King Bed

  • 624 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Family Governor Suite Ocean View - King Bed and Two Queen Beds

Preferred Club Family Governor Suite Ocean View - King Bed and Two Queen Beds | 1 bedroom, premium bedding, in-room safe, desk

Preferred Club Family Governor Suite Ocean View - King Bed and Two Queen Beds

  • 1204 sq ft
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Preferred Club Junior Suite Ocean Front with Private Pool - King Bed

1 bedroom, premium bedding, in-room safe, desk

Preferred Club Junior Suite Ocean Front with Private Pool - King Bed

  • 624 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Pool View - King Bed

1 bedroom, premium bedding, in-room safe, desk

Junior Suite Pool View - King Bed

8.0 out of 10
Very good
(5 reviews)
  • 603 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Partial Ocean View - Two Queen Beds

1 bedroom, premium bedding, in-room safe, desk

Junior Suite Partial Ocean View - Two Queen Beds

7.8 out of 10
Good
(9 reviews)
  • 603 sq ft
  • Partial ocean view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Junior Suite Partial Ocean View - King Bed

1 bedroom, premium bedding, in-room safe, desk

Junior Suite Partial Ocean View - King Bed

8.0 out of 10
Very good
(1 review)
  • 603 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean View - 2 Queen Beds

1 bedroom, premium bedding, in-room safe, desk

Preferred Club Master Suite Ocean View - 2 Queen Beds

  • 1163 sq ft
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Junior Suite Ocean View - King Bed

View from room

Junior Suite Ocean View - King Bed

9.4 out of 10
Exceptional
(6 reviews)
  • 602 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite - Two Queen Beds

1 bedroom, premium bedding, in-room safe, desk

Junior Suite - Two Queen Beds

7.0 out of 10
Good
(2 reviews)
  • 603 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Preferred Club Master Suite Swim Out Ocean View - King Bed

1 bedroom, premium bedding, in-room safe, desk

Preferred Club Master Suite Swim Out Ocean View - King Bed

  • 1162 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Family Suite Garden View

View from room

Junior Family Suite Garden View

8.0 out of 10
Very good
(1 review)
  • 1204 sq ft
  • Sleeps 5
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Junior Family Suite Ocean View

View from room

Junior Family Suite Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 1204 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Preferred Club Family Suite Ocean View - King Bed

1 bedroom, premium bedding, in-room safe, desk

Preferred Club Family Suite Ocean View - King Bed

  • 1786 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Junior Suite Ocean View - Two Queen Beds

1 bedroom, premium bedding, in-room safe, desk

Junior Suite Ocean View - Two Queen Beds

8.4 out of 10
Very good
(6 reviews)
  • 602 sq ft
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Preferred Club Master Suite Ocean Front with Private Pool - King Bed

1 bedroom, premium bedding, in-room safe, desk

Preferred Club Master Suite Ocean Front with Private Pool - King Bed

  • 1162 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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Exterior

Villa del Palmar Cancun All Inclusive Beach Resort & Spa

Punta Sam
  • Pool
  • Hot Tub
  • All inclusive
  • Spa
4.4 out of 5, Excellent, 1,560 reviews
$352 nightly
The price is $426
Aug 11 - Aug 12
Total includes taxes and fees
Villa del Palmar Cancun All Inclusive Beach Resort & Spa

About the neighborhood

Punta Sam

Beachside getaway.With a stay at this Playa Mujeres property, you'll be within half a mile (1 km) of Playa Mujeres Golf Club and 9 miles (15 km) of Gran Puerto Pier. Also within 9 miles (15 km) are North Beach and Puerto Cancun Marina Town Center.

What's nearby

  • Playa Mujeres Golf Club - 13 min walk - 0.7 miles
  • Mujeres Beach - 4 min drive - 1.1 miles
  • Isla Mujeres Ferry Terminal - 50 min drive - 7.2 miles
  • North Beach - 51 min drive - 7.6 miles
  • Dolphin Discovery - 54 min drive - 9.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 43 min drive

Restaurants

  • ‪Isla Blanca - ‬13 min walk
  • ‪Flavors - ‬6 min drive
  • ‪Xtra Time - ‬16 min walk
  • ‪World Café - ‬1 min walk
  • ‪Don Fernando Lobby Bar - ‬19 min walk

About this property

Dreams Playa Mujeres Golf & Spa Resort - All Inclusive

4.5-star beachfront property near Playa Mujeres Golf Club
Dreams Playa Mujeres Golf & Spa Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Dreams Playa Mujeres Golf & Spa Resort - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 3 poolside bars. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking and valet parking are free.

This 4.5-star Punta Sam property is smoke free.

  • 502 guestrooms or units
  • 5 levels
  • 9 dining venues
  • 2 bars on the beach
  • 3 bars by the pool
  • Meeting rooms
  • Built in 2014
  • Nightclub
  • Karaoke
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Swim-up bar
Dreams Playa Mujeres Golf & Spa Resort - All Inclusive offers 502 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 48-inch flat-screen televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily.

Dreams Spa by Pevonia has massage/treatment rooms and couples treatment room(s). Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, Spanish

Similar properties

Exterior

Finest Playa Mujeres by The Excellence Collection - All Inclusive

  • On private beach
  • Pool
  • Hot Tub
  • All inclusive
4.5 out of 5, Wonderful, 1,317 reviews
$454 nightly
The price is $454
Aug 24 - Aug 25
Total includes taxes and fees
Finest Playa Mujeres by The Excellence Collection - All Inclusive

Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Living room
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • 2 beach bars
  • 3 poolside bars
  • 9 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Books
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Karaoke
  • Mini golf
  • Nightclub
  • Playground
  • Sauna
  • Steam room
  • Table tennis
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (36 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 48-inch flat-screen TV with premium satellite channels

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Living room
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per accommodation, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per accommodation, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. 

We should mention

  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Dreams Playa Mujeres Golf Resort Cancun
Dreams Playa Mujeres Golf Resort
Dreams Playa Mujeres Golf All Inclusive
Dreams Playa Mujeres Golf
Dreams Playa Mujeres Golf Resort All Inclusive

Frequently asked questions

How close is Dreams Playa Mujeres Golf & Spa Resort - All Inclusive to the airport?

Dreams Playa Mujeres Golf & Spa Resort - All Inclusive is 19.3 mi (43-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive?

As of Jul 24, 2025, prices found for a 1-night stay for 2 adults at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive on Aug 24, 2025 start from $525.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Dreams Playa Mujeres Golf & Spa Resort - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive.

How close is Dreams Playa Mujeres Golf & Spa Resort - All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Dreams Playa Mujeres Golf & Spa Resort - All Inclusive offer free breakfast?

Dreams Playa Mujeres Golf & Spa Resort - All Inclusive does not offer free breakfast.

Is there a casino at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive?

No, there is no casino at this property, but PlayCity Casino (17-min drive) and Royal Yak Casino and Sports Book (18-min drive) are nearby.

What time is check-in at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive?

This property offers free self parking and valet parking.

Does Dreams Playa Mujeres Golf & Spa Resort - All Inclusive have a pool?

Dreams Playa Mujeres Golf & Spa Resort - All Inclusive features 3 outdoor pools and a children's pool.

Does Dreams Playa Mujeres Golf & Spa Resort - All Inclusive have a restaurant?

Dreams Playa Mujeres Golf & Spa Resort - All Inclusive is home to World Café, which features international cuisine.

Does Dreams Playa Mujeres Golf & Spa Resort - All Inclusive have a spa?

Pamper yourself with a day at Dreams Spa by Pevonia, where you can enjoy mani/pedis, massages, and facials.

How close is Dreams Playa Mujeres Golf & Spa Resort - All Inclusive to downtown Punta Sam?

Dreams Playa Mujeres Golf & Spa Resort - All Inclusive is 2 mi away from Punta Sam.

Dreams Playa Mujeres Golf & Spa Resort - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 380 out of 747 reviews
Rating 8 - Good. 203 out of 747 reviews
Rating 6 - Okay. 88 out of 747 reviews
Rating 4 - Poor. 43 out of 747 reviews
Rating 2 - Terrible. 33 out of 747 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Maria Magdalena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Especially Edwin at the beach!
Stayed 3 nights in Apr 2025

4/10 Poor

Lizbeth

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
For the price I paid, I expected more. The food and service were not great and the rooms were average. Food is very Americanized and restaurants close during certain hours. Would not stay here again.
Stayed 3 nights in Apr 2025

8/10 Good

Joy Tomko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family had a great time at this property. The beach was beautiful with crystal blue water. Lots of activities to keep our kids entertained.
Stayed 6 nights in Apr 2025

10/10 Excellent

Mayank

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first time at an all inclusive and we loved everything here. Clean, lots of options, great staff and kid friendly.
Stayed 3 nights in Apr 2025

10/10 Excellent

William John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was just great
Stayed 4 nights in Apr 2025

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, it’s a really nice resort! I just wish the food was a little better at the buffet and room service.
Stayed 3 nights in Apr 2025

10/10 Excellent

Marianne

Stayed 3 nights in Mar 2025

10/10 Excellent

Annie Diomarie Richardson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dreams was really nice! My room was nice. Loved the Bluetooth option in the bathroom and the shower. I only wished that they offered robes in the room. For the cost per night, I think that a robe would have given the added touch!
Stayed 2 nights in Mar 2025

10/10 Excellent

jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful. Great staff. Would stay again.
Stayed 4 nights in Feb 2025

10/10 Excellent

Carl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 3 nights in Mar 2025

10/10 Excellent

Alyson

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our trip started off on bumpy due to the number of large parties at the resort. This made getting into a restaurant for dinner almost impossible. Then we met Onell. Onell went above and beyond to ensure that our experience was not only perfect but also memorable. We have never met a staff member at a resort like Onell. He made sure our family had a perfect dinner every night. Not only did he make sure we had a fantastic dining experience but he also was physically present every evening to make sure all went smoothly. The entertainment staff was amazing. Luigi, Brayan, Antonio and Eduardo brought the fun every single day. They made sure our kids were involved even when there were many high school seniors participating. I cannot say enough about them. They were amazing.
Stayed 7 nights in Mar 2025

10/10 Excellent

Sarah, MAPLE GROVE

Stayed 3 nights in Mar 2025

10/10 Excellent

Saeid

Stayed 6 nights in Dec 2024

10/10 Excellent

Caitlin

Stayed 3 nights in Feb 2025

8/10 Good

Tulin

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and the staff were great. We wanted to see more food selection at the buffet and the restaurants.
Stayed 4 nights in Feb 2025

2/10 Terrible

Jonathan

Stayed 5 nights in Feb 2025

6/10 Okay

Timothy

Traveled with family and small children
Liked: Staff & service
The property was ok, but was expecting more for the amount we spent

8/10 Good

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a bit pricey compared to other all-inclusives, so we had expected much more. To sum up, food was generally good, but not fabulous all around. We probably had 1 great sandwich and that was it. Drinks were better than the food. Service was very good mostly with the exception of the supervisor during our check-in. He was not patient at all in hearing our concern about the amount due. However, the actual reception rep helping us was very patient and very helpful. The spa steam/sauna area was fine. Lazy river was adequate, nice and quiet because it's hidden away. The bali beds are poorly placed in the Preferred Area laid out in the back of the beach loungers behind the dune, on top of each other, so privacy really. Overall, this is a beautiful property to relax, but again overpriced for just that purpose. Staying here for a wedding was convenient, which what I guess we paid for.
Stayed 3 nights in Jan 2025

10/10 Excellent

hang

Traveled with family and small children, Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Lots to do. Pretty good dining options. Great friendly staff. Some parts of building can be touched up but overall nice rooms & resort.
Stayed 7 nights in Jan 2025

10/10 Excellent

Dejuan

Liked: Cleanliness, staff & service, property conditions & facilities
Hospitality was 10 plus
Stayed 1 night in Jan 2025

2/10 Terrible

Christopher, Saint Charles

Stayed 2 nights in Jan 2025

10/10 Excellent

James K

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

8/10 Good

Valeriya Borisovna

Liked: Cleanliness
Stayed 8 nights in Dec 2024

6/10 Okay

Ella

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and nice maintain, the manager at the lazy river bar was not nice, refused to give a coconut drink to one of my grandchild. We spent $45000 for family of three(10 people), she said one coconut drink per family and gave only one. It was humiliated. The rest of the staff was polite and respectful.
Stayed 8 nights in Dec 2024