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Dreams Playa Mujeres Golf & Spa Resort - All Inclusive

4.5 star property
4.5-star beachfront property near Playa Mujeres Golf Club

Choose dates to view prices

Photo gallery for Dreams Playa Mujeres Golf & Spa Resort - All Inclusive

Exterior
Creator video
3 outdoor pools, pool umbrellas, sun loungers
Preferred Club Family Governor Suite Ocean View - King Bed and Two Queen Beds | Premium bedding, in-room safe, desk, laptop workspace
Interior entrance

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Parking included

Explore the area

View in a map
Lote RTH-7-PM-II, Lte1, Mz 1, Smz 3, Punta Sam, QROO, 77400
  • Place, Playa Mujeres Golf Club
    ‪13 min walk‬
  • Place, Mujeres Beach
    ‪4 min drive‬
  • Place, North Beach
    ‪50 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪44 min drive‬

Room options

View all photos for Junior Suite Garden View -King Bed

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite Garden View -King Bed

8.0 out of 10
Very good
(11 reviews)
  • 603 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Pool View - Two Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite Pool View - Two Queen Beds

7.2 out of 10
Good
(7 reviews)
  • 603 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite Pool View - King Bed

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite Pool View - King Bed

8.0 out of 10
Very good
(5 reviews)
  • 603 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Partial Ocean View - Two Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite Partial Ocean View - Two Queen Beds

7.8 out of 10
Good
(9 reviews)
  • 603 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite Partial Ocean View - King Bed

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite Partial Ocean View - King Bed

8.0 out of 10
Very good
(1 review)
  • 603 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View - King Bed

Premium bedding, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Ocean View - King Bed

  • 624 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View - Two Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Ocean View - Two Queen Beds

8.8 out of 10
Excellent
(3 reviews)
  • 624 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Preferred Club Junior Suite Swim Out Ocean View - Two Queen Beds

Preferred Club Junior Suite Swim Out Ocean View - Two Queen Beds | Premium bedding, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Swim Out Ocean View - Two Queen Beds

  • 624 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Preferred Club Junior Suite Swim Out Ocean View - King Bed

Premium bedding, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Swim Out Ocean View - King Bed

  • 624 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front with Private Pool - Two Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Ocean Front with Private Pool - Two Queen Beds

  • 624 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Preferred Club Junior Suite Ocean Front with Private Pool - King Bed

Premium bedding, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Ocean Front with Private Pool - King Bed

  • 624 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean View - 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Preferred Club Master Suite Ocean View - 2 Queen Beds

  • 1163 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Preferred Club Two Bedroom Villa - King Bed and Two Queen Beds

Preferred Club Two Bedroom Villa - King Bed and Two Queen Beds | Living area | 48-inch flat-screen TV with satellite channels, TV, books

Preferred Club Two Bedroom Villa - King Bed and Two Queen Beds

8.0 out of 10
Very good
(1 review)
  • 1580 sq ft
  • 2 bedrooms
  • River view
  • Sleeps 8
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Preferred Club Family Governor Suite Ocean View - King Bed and Two Queen Beds

Preferred Club Family Governor Suite Ocean View - King Bed and Two Queen Beds | Premium bedding, in-room safe, desk, laptop workspace

Preferred Club Family Governor Suite Ocean View - King Bed and Two Queen Beds

  • 1204 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Junior Suite Garden View - Two Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite Garden View - Two Queen Beds

8.4 out of 10
Very good
(15 reviews)
  • 603 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Preferred Club Paramount Suite Ocean View - King Bed

Preferred Club Paramount Suite Ocean View - King Bed | Premium bedding, in-room safe, desk, laptop workspace

Preferred Club Paramount Suite Ocean View - King Bed

  • 4949 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Ocean View - King Bed

View from room

Junior Suite Ocean View - King Bed

9.4 out of 10
Exceptional
(6 reviews)
  • 602 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Ocean View - Two Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite Ocean View - Two Queen Beds

8.4 out of 10
Very good
(6 reviews)
  • 602 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Preferred Club Master Suite Ocean View - King Bed

Premium bedding, in-room safe, desk, laptop workspace

Preferred Club Master Suite Ocean View - King Bed

  • 1162 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Master Suite Swim Out Ocean View - King Bed

Premium bedding, in-room safe, desk, laptop workspace

Preferred Club Master Suite Swim Out Ocean View - King Bed

  • 1162 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front with Private Pool - King Bed

Premium bedding, in-room safe, desk, laptop workspace

Preferred Club Master Suite Ocean Front with Private Pool - King Bed

  • 1162 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Family Suite Garden View

View from room

Junior Family Suite Garden View

8.0 out of 10
Very good
(1 review)
  • 1204 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Junior Family Suite Ocean View

View from room

Junior Family Suite Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 1204 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Preferred Club Family Suite Ocean View - King Bed

Premium bedding, in-room safe, desk, laptop workspace

Preferred Club Family Suite Ocean View - King Bed

  • 1786 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Junior Family Suite Garden View

Premium bedding, in-room safe, desk, laptop workspace

Junior Family Suite Garden View

  • 1204 sq ft
  • Sleeps 5
  • 2 King Beds and 1 Queen Bed

View all photos for Junior Family Suite Ocean View

View from room

Junior Family Suite Ocean View

  • 1204 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Junior Suite - King Bed

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite - King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 603 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite - Two Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite - Two Queen Beds

  • 603 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Punta Sam

Beachside getaway.With a stay at this Playa Mujeres property, you'll be within half a mile (1 km) of Playa Mujeres Golf Club and 9 miles (15 km) of Gran Puerto Pier. Also within 9 miles (15 km) are North Beach and Puerto Cancun Marina Town Center.

What's nearby

  • Playa Mujeres Golf Club - 13 min walk - 0.7 miles
  • Mujeres Beach - 4 min drive - 1.3 miles
  • Langosta Beach - 26 min drive - 14.0 miles
  • North Beach - 50 min drive - 7.6 miles
  • Dolphin Discovery - 54 min drive - 9.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 43 min drive

Restaurants

  • ‪Isla Blanca - ‬13 min walk
  • ‪Lobby Bar - ‬14 min walk
  • ‪Xtra Time - ‬16 min walk
  • ‪Poseidon - ‬4 min drive
  • ‪World Café - ‬1 min walk

About this property

Dreams Playa Mujeres Golf & Spa Resort - All Inclusive

4.5-star beachfront property near Playa Mujeres Golf Club
Dreams Playa Mujeres Golf & Spa Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Dreams Playa Mujeres Golf & Spa Resort - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 3 poolside bars. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking and valet parking are free.

This 4.5-star Punta Sam property is smoke free.

  • 502 guestrooms or units
  • 5 levels
  • 9 dining venues
  • 2 bars on the beach
  • 3 bars by the pool
  • Meeting rooms
  • Built in 2014
  • Nightclub
  • Karaoke
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Swim-up bar
Dreams Playa Mujeres Golf & Spa Resort - All Inclusive offers 502 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 48-inch flat-screen televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily.

Dreams Spa by Pevonia has massage/treatment rooms and couples treatment room(s). Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

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Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Living room
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Limited onsite valet and self parking

Food and drink

  • 2 beach bars
  • 3 poolside bars
  • 9 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Books
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Karaoke
  • Mini golf
  • Nightclub
  • Playground
  • Sauna
  • Steam room
  • Table tennis
  • Waterslide

Accessibility

  • No elevator

Room amenities

Entertainment

  • 48-inch flat-screen TV with premium satellite channels

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Living room
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per accommodation, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per accommodation, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. 

We should mention

  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Dreams Playa Mujeres Golf Resort Cancun
Dreams Playa Mujeres Golf Resort
Dreams Playa Mujeres Golf All Inclusive
Dreams Playa Mujeres Golf
Dreams Playa Mujeres Golf Resort All Inclusive

Frequently asked questions

How close is Dreams Playa Mujeres Golf & Spa Resort - All Inclusive to the airport?

Dreams Playa Mujeres Golf & Spa Resort - All Inclusive is 19.3 mi (43-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive?

As of Jan 7, 2026, prices found for a 1-night stay for 2 adults at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive on Jan 12, 2026 start from $517.13, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Dreams Playa Mujeres Golf & Spa Resort - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive.

How close is Dreams Playa Mujeres Golf & Spa Resort - All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Dreams Playa Mujeres Golf & Spa Resort - All Inclusive offer free breakfast?

Dreams Playa Mujeres Golf & Spa Resort - All Inclusive does not offer free breakfast.

Is there a casino at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive?

No, there is no casino at this property, but PlayCity Casino (17-min drive) and Royal Yak Casino and Sports Book (18-min drive) are nearby.

What time is check-in at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive?

This property offers free self parking and valet parking.

Does Dreams Playa Mujeres Golf & Spa Resort - All Inclusive have a pool?

Dreams Playa Mujeres Golf & Spa Resort - All Inclusive features 3 outdoor pools and a children's pool.

Does Dreams Playa Mujeres Golf & Spa Resort - All Inclusive have a restaurant?

Dreams Playa Mujeres Golf & Spa Resort - All Inclusive is home to World Café, which features international cuisine.

Does Dreams Playa Mujeres Golf & Spa Resort - All Inclusive have a spa?

Pamper yourself with a day at Dreams Spa by Pevonia, where you can enjoy body treatments, mani/pedis, and aromatherapy.

How close is Dreams Playa Mujeres Golf & Spa Resort - All Inclusive to downtown Punta Sam?

Dreams Playa Mujeres Golf & Spa Resort - All Inclusive is 2 mi away from Punta Sam.

Dreams Playa Mujeres Golf & Spa Resort - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 410 out of 805 reviews
Rating 8 - Good. 220 out of 805 reviews
Rating 6 - Okay. 94 out of 805 reviews
Rating 4 - Poor. 45 out of 805 reviews
Rating 2 - Terrible. 36 out of 805 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

James Thomas

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so friendly. It’s a huge property with lots of pools. The food is good, not great. Our room was clean. I wish the beach had been better. Water isn’t very blue.
Stayed 4 nights in Oct 2025

8/10 Good

Jojette Anne

Stayed 4 nights in Oct 2025

8/10 Good

Muhammad Jawad

Stayed 3 nights in Oct 2025

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great stay we plan on coming back soon
Stayed 4 nights in Sep 2025

10/10 Excellent

Osvaldo

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its the largest resort we've stayed in, so there was a lot more walking than I expected. I loved the fact that there are 5 different pool areas to choose from. Loved the lazy river. Loved the spa experience. Wish maybe 1 more eating area, considering the resort holds a lot of people. Also, maybe consider StarLink satelite for internet in the Prefered Lounge area would be nice.
Excellent area for weddings or pictures right in the heart of it all.
So many pool areas and greenery to enjoy.
You have to check out the Spa amenities.
Authentic sauna for viewing pleasure.
Stayed 7 nights in Sep 2025

8/10 Good

Vasudev

Stayed 5 nights in Sep 2025

10/10 Excellent

Razvan

Stayed 7 nights in Aug 2025

2/10 Terrible

Chloe

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Got injured on site and hotel staff referred us to an affiliated hospital that participates in tourist extortion and got charged Thousands of US Dollars for a minor procedure.
Stayed 5 nights in Sep 2025

4/10 Poor

Lois

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Upon arrival, we were escorted to our room which was flooded from recent rain. Staff called for cleaning and two women arrived. I asked to be relocated to another room as I was not about to have to deal with flooding should it rain again. Reluctantly, the escort brought us back to the check in desk.
Stayed 6 nights in Aug 2025

10/10 Excellent

Jenna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay and not crowded. We went in September and the beach had lots of seaweed that the resort tried to manage. The food was great!
Stayed 5 nights in Aug 2025

10/10 Excellent

Madelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, peaceful environment, beautiful resort & great food! Would recommend!
Stayed 4 nights in Sep 2025

10/10 Excellent

Quintel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing
Stayed 2 nights in Aug 2025

10/10 Excellent

Yuliya

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful property with lots of greenery and beautiful plants all around the resort. A lot of different pool for adult and also for the kids. Variety of delicious food at buffet and at restaurant. Lots of great options for everyone. Also a lot of entertainment from the
Stayed 7 nights in Aug 2025

6/10 Okay

Tenasia

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Staff were very friendly and attentive.The food wasn’t the best . Room service wasn’t always available and they took very long most times. We couldn’t enjoy the beach because of the strong smell coming from the water. Overall it was ok
Stayed 5 nights in Aug 2025

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
The food was great
Stayed 6 nights in Jul 2025

10/10 Excellent

Laila

Stayed 2 nights in Aug 2025

8/10 Good

Jennifer, Mamaroneck

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food/dining staff was exceptional. I didn't rate it a 5 star because I wish there were more dining options, however, the few that are available offer exceptional service. The staff is very accommodating and friendly.
Stayed 4 nights in Aug 2025

8/10 Good

Jacinda

Traveled with partner
Liked: Cleanliness, staff & service
We used Mexico Travel Solutions to pick us up from the airport and take us back to the airport. We had to wait about 40 minutes to get transported to the resort. Shuttle service was early waiting at the resort when we left, we used the shared shuttle. The resort was great. The beach could have been improved, there was alot of seaweed on the beach throughout our stay. Restaurants were good including the buffet. Rooms were big and nice. Overall great resort, we did not travel with children, but we felt resort was very kid friendly with lots of activities for children.
Stayed 5 nights in Aug 2025

8/10 Good

Jason

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was good to great. Excellent options.
Stayed 7 nights in Jul 2025

4/10 Poor

David

Stayed 6 nights in Aug 2025

10/10 Excellent

Shanta

Stayed 1 night in Aug 2025

8/10 Good

Arodi

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Jul 2025

6/10 Okay

Peter Bedik, Northridge

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
A Deep Decline in Quality – Our Worst Dreams Stay Yet After many pleasant stays at Dreams Resorts, our recent experience post-Hyatt acquisition was a letdown, especially on my 40th birthday. While the rooms remained clean and spacious, most staff appeared indifferent, and the overall experience was disappointing. Key Issues: 1. Lack of Poolside Food Service: A major oversight for a five-star resort, requiring inconvenient walks to the buffet or restaurants, especially with young children. 2. Poor Food Quality: Expectations were already low for all-inclusive dining, but the food was often bland or inedible, with long room service waits. 3. Misleading Views: The coveted ocean views in the lobby did not translate to restaurant locations, forcing us to dine indoors away from the scenery. 4. Unsafe Water Slides: Our daughters sustained injuries due to poorly designed splash areas, making them hesitant to enjoy the facilities. 5. Dirty Pools: The pools were poorly maintained; water was often cloudy, and there were hygiene issues noted by guests. 6. Deceptive Timeshare Offers: Timeshare pitches promised "preferred" areas which were disappointing and poorly maintained. 7. Excessive Noise: Loud music from events disrupted our evenings, making rest nearly impossible. 8. Unsafe Excursions: A snorkeling tour organized by the resort posed safety risks, with strong currents endangering guests. In summary, what was once a reliable choice for family vacations has sharply declined
Stayed 5 nights in Jul 2025

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was wonderful! My husband lost his nice sunglasses at the airport and concierge helped him find a new pair that wasn’t 300. The kids area was perfect for my kids. We have a 3, 4, and 6 year old. Honestly, plan to book again which I never like to do to experience something new, but it actual gave me a break as a mom.
Stayed 5 nights in Jun 2025

10/10 Excellent

Neal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service was great. Food was pretty good, not the best but there were a lot of good options. Hibachi/Fusion, seafood, and Mexican restaurants were the best. Did not try the French restaurant. The buffet was about what you would expect, but always had things that everyone liked. The property was a bit worn in a few places but it was made up for in cleanliness and service. Housekeeping was great in the room, they seemed to come by a couple times a day and always left the room very nice. We got the cheapest room but it was still very nice, it had everything we needed and a decent sized bathroom and shower. The pools were okay, the water level was a little low for some reason. There were enough pools that it never felt too crowded. The slides and lazy river were a big hit. Kids loved the smoothie bar and the lazy river was very relaxing. The beach was okay, not perfect but much better than riviera maya. You can actually enjoy the beach here. There were some spots with very little seaweed and clear water, but varied day by day. We did spend a couple hours each day at the beach, the beach bars were very convenient. The nightly shows were great and were enjoyed by both the kids and parents. Convenient location, about 45 minutes from the airport, and very close to excursions for Isla Mujeres. Water and beach area was nicer than the riviera maya area. The area felt very safe and secluded. I would recommend this resort to families with kids of all ages.
Stayed 6 nights in Jul 2025