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Atelier Playa Mujeres - Adults Only - All Inclusive

5.0 star property
5-star beachfront property near Playa Mujeres Golf Club

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Photo gallery for Atelier Playa Mujeres - Adults Only - All Inclusive

4 outdoor pools, a heated pool, free cabanas, pool umbrellas
Property preview
13 restaurants, breakfast, lunch, dinner served; Mexican cuisine
On the beach, white sand, free beach cabanas, sun loungers
Inspira Junior Suite Ocean Front | Beach/ocean view

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • All inclusive

Explore the area

View in a map
Playa Mujeres Condo Complex, SM-3 M-1 L-13 RTH-4, Col. Playa Mujeres, Punta Sam, QROO, 77400
  • Place, Playa Mujeres Golf Club
    ‪17 min walk‬
  • Place, Mujeres Beach
    ‪17 min walk‬
  • Place, North Beach
    ‪53 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪76 min drive‬

Room options

View all photos for Junior Suite - 2 Double

Junior Suite - 2 Double | 1 bedroom, premium bedding, down comforters, free minibar

Junior Suite - 2 Double

9.2 out of 10
Wonderful
(11 reviews)
  • 635 sq ft
  • Sleeps 3
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Junior Suite Ocean View - King

Junior Suite Ocean View - King | 1 bedroom, premium bedding, down comforters, free minibar

Junior Suite Ocean View - King

9.2 out of 10
Wonderful
(46 reviews)
  • 635 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite - King

Junior Suite - King | 1 bedroom, premium bedding, down comforters, free minibar

Junior Suite - King

10.0 out of 10
Exceptional
(21 reviews)
  • 635 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Ocean View - 2 Double

Junior Suite Ocean View - 2 Double | 1 bedroom, premium bedding, down comforters, free minibar

Junior Suite Ocean View - 2 Double

9.6 out of 10
Exceptional
(37 reviews)
  • 635 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Inspira Master Suite Ocean Front

Inspira Master Suite Ocean Front | 1 bedroom, premium bedding, down comforters, free minibar

Inspira Master Suite Ocean Front

10.0 out of 10
Exceptional
(1 review)
  • 1948 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Inspira Junior Suite Swim Out Ocean View King

Inspira Junior Suite Swim Out Ocean View King | 1 bedroom, premium bedding, down comforters, free minibar

Inspira Junior Suite Swim Out Ocean View King

10.0 out of 10
Exceptional
(2 reviews)
  • 678 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Inspira Junior Suite Swim Out - King

Inspira Junior Suite Swim Out - King | 1 bedroom, premium bedding, down comforters, free minibar

Inspira Junior Suite Swim Out - King

10.0 out of 10
Exceptional
(11 reviews)
  • 678 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Inspira Junior Suite Swim Out -2 Double

Inspira Junior Suite Swim Out -2 Double | 1 bedroom, premium bedding, down comforters, free minibar

Inspira Junior Suite Swim Out -2 Double

10.0 out of 10
Exceptional
(3 reviews)
  • 678 sq ft
  • Sleeps 3
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Inspira Junior Suite Ocean Front

Inspira Junior Suite Ocean Front | 1 bedroom, premium bedding, down comforters, free minibar

Inspira Junior Suite Ocean Front

  • 678 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Inspira Rooftop Suite

Inspira Rooftop Suite | 1 bedroom, premium bedding, down comforters, free minibar

Inspira Rooftop Suite

9.4 out of 10
Exceptional
(3 reviews)
  • 807 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Wheelchair Accessible Junior Suite

Wheelchair Accessible Junior Suite | 1 bedroom, premium bedding, down comforters, free minibar

Wheelchair Accessible Junior Suite

8.6 out of 10
Excellent
(4 reviews)
  • 635 sq ft
  • Sleeps 3
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Inspira Terrace Suite - 2 Double

Inspira Terrace Suite - 2 Double | 1 bedroom, premium bedding, down comforters, free minibar

Inspira Terrace Suite - 2 Double

  • 969 sq ft
  • Golf view
  • Sleeps 3
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Inspira Business Suite

Inspira Business Suite | 1 bedroom, premium bedding, down comforters, free minibar

Inspira Business Suite

  • 1550 sq ft
  • Golf view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Inspira Corner Suite - King

Inspira Corner Suite - King | 1 bedroom, premium bedding, down comforters, free minibar

Inspira Corner Suite - King

10.0 out of 10
Exceptional
(2 reviews)
  • 969 sq ft
  • Golf view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Inspira Corner Suite - 2 Double

Inspira Corner Suite - 2 Double | 1 bedroom, premium bedding, down comforters, free minibar

Inspira Corner Suite - 2 Double

10.0 out of 10
Exceptional
(1 review)
  • 969 sq ft
  • Golf view
  • Sleeps 3
  • 2 Queen Beds and 1 Twin Sofa Bed

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SLS Playa Mujeres – ALL Inclusive Collection

Playa Mujeres
  • On private beach
  • Pool
  • Hot Tub
  • All inclusive
4.5 out of 5, Wonderful, 729 reviews
$338 nightly
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Dec 19 - Dec 20
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About the neighborhood

Punta Sam

Beachside getaway.With a stay at this Playa Mujeres property, you'll be within 2 miles (3 km) of Playa Mujeres Golf Club and 6 miles (10 km) of Gran Puerto Pier. Also within 9 miles (15 km) are North Beach and Plaza 28.

What's nearby

  • Playa Mujeres Golf Club - 17 min walk - 0.9 miles
  • Mujeres Beach - 17 min walk - 0.9 miles
  • Isla Mujeres Ferry Terminal - 52 min drive - 6.5 miles
  • North Beach - 53 min drive - 6.8 miles
  • Dolphin Discovery - 58 min drive - 8.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪World Café - ‬18 min walk
  • ‪The Sand Bar - ‬4 min drive
  • ‪Don Fernando Lobby Bar - ‬1 min walk
  • ‪Maris - ‬4 min drive
  • ‪El Suspiro - ‬15 min walk

About this property

Atelier Playa Mujeres - Adults Only - All Inclusive

5-star beachfront property near Playa Mujeres Golf Club
Atelier Playa Mujeres - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Atelier Playa Mujeres - Adults Only - All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 13 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 12 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a health club, a steam room, and a garden. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

  • 593 guestrooms or units
  • 5 levels
  • 3 buildings
  • 13 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 12 bars or lounges
  • 2 coffee shops
  • 21115 sq ft of conference space
  • 1962 sq m of conference space
  • Built in 2019
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
Atelier Playa Mujeres - Adults Only - All Inclusive offers 593 air-conditioned accommodations with free minibar items and laptop-compatible safes. Beds feature down comforters and premium bedding. 55-inch Smart televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desk chairs and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

Nuup Spa has 18 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Preferred Hotels & Resorts.

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Exterior
Excellence Playa Mujeres - Adults Only All Inclusive
  • On private beach
  • Pool
  • Hot Tub
  • All inclusive
4.6 out of 5, Wonderful, 1,325 reviews
$537 nightly
The price is $537
Dec 1 - Dec 2
Total with taxes and fees
Excellence Playa Mujeres - Adults Only All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • 12 bars/lounges
  • 13 restaurants
  • 2 coffee shops/cafes
  • 2 poolside bars
  • 2 swim-up bars
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 4 outdoor pools
  • Art gallery
  • Evening entertainment
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Health club
  • Heated pool
  • Shopping
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Front entrance ramp
  • Hand-held showerhead
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 55-inch smart TV with premium satellite channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk chair
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 20 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children younger than 16 are not allowed at this adults-only property. All guests 16 and older are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Property Registration Number AVH161104JQ0

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 16 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Atelier Playa Mujeres All Inclusive All-inclusive property
Atelier All Inclusive All-inclusive property
Atelier Playa Mujeres All Inclusive
Atelier All Inclusive
Atelier Inclusive inclusive p

Frequently asked questions

How close is Atelier Playa Mujeres - Adults Only - All Inclusive to the airport?

Atelier Playa Mujeres - Adults Only - All Inclusive is 18.6 mi (41-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Atelier Playa Mujeres - Adults Only - All Inclusive?

As of Nov 20, 2025, prices found for a 1-night stay for 2 adults at Atelier Playa Mujeres - Adults Only - All Inclusive on Nov 30, 2025 start from $603.48, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Atelier Playa Mujeres - Adults Only - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Atelier Playa Mujeres - Adults Only - All Inclusive.

How close is Atelier Playa Mujeres - Adults Only - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Atelier Playa Mujeres - Adults Only - All Inclusive offer free breakfast?

Atelier Playa Mujeres - Adults Only - All Inclusive does not offer free breakfast.

Is there a casino at Atelier Playa Mujeres - Adults Only - All Inclusive?

No, there is no casino at this property, but PlayCity Casino (15-min drive) and Royal Yak Casino and Sports Book (16-min drive) are nearby.

What time is check-in at Atelier Playa Mujeres - Adults Only - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Atelier Playa Mujeres - Adults Only - All Inclusive?

This property offers free self parking.

Does Atelier Playa Mujeres - Adults Only - All Inclusive have a pool?

Atelier Playa Mujeres - Adults Only - All Inclusive features 4 outdoor pools.

Does Atelier Playa Mujeres - Adults Only - All Inclusive have a restaurant?

There are 13 onsite restaurants, offering options like Mexican cuisine and brunch.

Does Atelier Playa Mujeres - Adults Only - All Inclusive have a spa?

Pamper yourself with a day at Nuup Spa, where you can enjoy body scrubs, hot stone massages, and hydrotherapy.

How close is Atelier Playa Mujeres - Adults Only - All Inclusive to downtown Punta Sam?

Atelier Playa Mujeres - Adults Only - All Inclusive is 1.4 mi away from Punta Sam.

Atelier Playa Mujeres - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1104 out of 1341 reviews
Rating 8 - Good. 129 out of 1341 reviews
Rating 6 - Okay. 55 out of 1341 reviews
Rating 4 - Poor. 25 out of 1341 reviews
Rating 2 - Terrible. 28 out of 1341 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Wilyamir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2025

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort has amazing restaurants! I can’t say enough about this resort! All the staff provided excellent service. The rooms were beautiful and quiet. Atelier is top notch!
Stayed 3 nights in Aug 2025

10/10 Excellent

Mohis

Liked: Cleanliness, staff & service, property conditions & facilities
All inclusive option was good. Enjoyed the food at
Stayed 4 nights in Aug 2025

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all very friendly and helpful. Our service was great, and it seemed like staff tried to go above and beyond to make sure it was a great experience.
Stayed 4 nights in Aug 2025

10/10 Excellent

Kevin E Matozo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the food
Stayed 5 nights in Aug 2025

10/10 Excellent

Amber Lee

Stayed 5 nights in Aug 2025

10/10 Excellent

Arielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! Only issues with the beach due to the sargassum and the temperature of the pool. Other than that, perfect!
Stayed 5 nights in Jul 2025

8/10 Good

Rashell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Hasty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really good time.
Stayed 4 nights in Aug 2025

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Great food options, excellent internet access throughout the property. Staff were truly amazing, the whole resort is an absolute must if you're seeking a laid back, chill vibe with exceptional service.
Stayed 4 nights in Aug 2025

10/10 Excellent

Maria, San Clemente

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved being pampered here. Everything was on point, from service, to amenities, to comfort. We would absolutely come back here next time we're in Cancun. Highlights: - $20 cooling face and head massage on the beach. - Amazing dinner at Cala di Luna. - Incredible selection and quality of buffet breakfast at Mercado 19. - Drinks and delicious lunch on the beach under our palapa (grass umbrella structure) with towels in our hotel-provided beach bag. Highly recommended!
Stayed 4 nights in Jul 2025

10/10 Excellent

David, St Andrew

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay will be returning
Stayed 5 nights in Aug 2025

10/10 Excellent

Jessica

Stayed 6 nights in Jun 2025

10/10 Excellent

Tyesha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and room was great. Comfortable and enjoyable visit at this beautiful resort.
Stayed 4 nights in Jul 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 2 nights in Aug 2025

10/10 Excellent

Luke

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atelier was a great stay. The facilities, rooms, walkways, and everything were extremely clean and well taken care of. The resort was beautiful overall with great beach access, pools, and lots to do. There were constant fun and engaging activities to enjoy, and different pool/beach vibes for any type of vacationer. The food/drinks were great with many high tier options, and the staff was EXTREMELY kind. Every single worker walked by with a smile and made you feel welcome. A couple very nitpicky criticism's: the resort is a bit of a maze, it took us almost 3 days to figure out how the buildings/levels worked. When we first arrived at 2pm on a Thursday, all of the dinner reservations except for one restaurant were booked out for the day, and we were told to get on at 12:01 AM to have a chance at the soonest available reservation for Sunday night (we got it and it was worth it for the steakhouse). The room service took a while and wasn’t very good compared to the restaurants we attended (to be expected). Last one: make sure to bring cash if you plan to tip/spend it. All 3 ATMs on site were non-functioning and there was no other way to get cash.
Stayed 4 nights in Aug 2025

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and high quality food options. Perfect for a relaxing vacation. The rooms and public areas are spotlessly clean.
Stayed 6 nights in Aug 2025

10/10 Excellent

MAURICIO, ALAMO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2025

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and lots of options for dining. Ernesto is a really great activities coordinator. We had a large group traveling together and they were able to make space for us for activities. Dining was a challenge as large parties sitting together was hard to book. The staff overall were great. Amenities and pool areas were well maintained and had different sections for those who like quite vs those who like a little more of a lively vibe.
Stayed 4 nights in Aug 2025

2/10 Terrible

Boyuan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was a letdown in many ways. Every morning at 9 a.m., the front desk called to promote activities — even when I was sleeping. Housekeeping would leave the door wide open while cleaning, letting mosquitoes in. I got bitten multiple times. The room had poor soundproofing; I could hear staff talking and construction noise daily. Service was inconsistent. Some staff were polite, but others were cold or indifferent. I saw people smoking by the pool and no one enforced any rules. I requested a mini bar refill, but it wasn’t done until the last day — completely unacceptable. Food was mostly disappointing. All dinner restaurants require reservations, yet tables often sat empty. At El Suspiro, the squid was burnt and the lobster was dry. Desserts were overly sweet. Only the steakhouse was decent — pizza, fish, and pasta were all below average. The room was dark, damp, and musty. The beach was far from the rooms, and the shoreline was full of seaweed with no cleanup. Activities like water biking or pottery were always overcrowded due to limited equipment. Overall, this resort fails on service, food, environment, and overall experience. Not worth the price, and I wouldn’t recommend it to anyone seeking a peaceful
Stayed 4 nights in Aug 2025

10/10 Excellent

Jessica Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Great food by
Stayed 4 nights in Aug 2025

10/10 Excellent

Alayna

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was outstanding! It's a gorgeous property with amazing dining options. There are so many different pools and bars so none are ever overcrowded.
Stayed 4 nights in Aug 2025

10/10 Excellent

Lian Rodriguez

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived, the experience was top-tier. The staff was incredibly welcoming and made us feel at home right away. Our room was spotless, beautifully decorated, and had an amazing swim out pool. The bed? Like sleeping on a cloud! The amenities were just as impressive, from the relaxing pool area to the spa services and on-site restaurants, everything was thoughtfully curated to create a luxurious yet comfortable vibe. Every meal we had was delicious, with fresh ingredients and great variety. What really stood out, though, was the attention to detail and the level of service. Whether we needed recommendations, room service, or help with bookings, the team was always ready with a smile and a solution. We’ll absolutely be coming back, and recommending this place to all our friends and family. Thank you for an unforgettable experience!
Stayed 5 nights in Jul 2025

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a 10/10 hotel to stay at, we been traveling for a while and this is the hotel we have liked the most, people where awesome, very clean, good entertainment, a lot of work out classes to do, the Spa was amazing, anything I say here will fall short, go stay at this hotel you will not regret it, also shout out to Nadani the entertainment she is awesome
Stayed 5 nights in Jul 2025