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Atelier Playa Mujeres - Adults Only - All Inclusive

5.0 star property
5-star beachfront property near Playa Mujeres Golf Club

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Photo gallery for Atelier Playa Mujeres - Adults Only - All Inclusive

4 outdoor pools, a heated pool, free cabanas, pool umbrellas
12 bars/lounges, 2 swim-up bars, 2 poolside bars
Inspira Master Suite Ocean Front | Terrace/patio
Inspira Terrace Suite - 2 Double | 1 bedroom, premium bedding, down comforters, free minibar
Reception

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar

Explore the area

Map
Playa Mujeres Condo Complex, SM-3 M-1 L-13 RTH-4, Col. Playa Mujeres, Punta Sam, QROO, 77400
  • Playa Mujeres Golf Club
    ‪17 min walk‬
  • North Beach
    ‪47 min drive‬
  • Dolphin Discovery
    ‪51 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪35 min drive‬

Room options

View all photos for Inspira Rooftop Suite

Inspira Rooftop Suite | 1 bedroom, premium bedding, down comforters, free minibar

Inspira Rooftop Suite

  • 807 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite - King

Junior Suite - King | 1 bedroom, premium bedding, down comforters, free minibar

Junior Suite - King

  • 635 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Inspira Terrace Suite - 2 Double

Inspira Terrace Suite - 2 Double | 1 bedroom, premium bedding, down comforters, free minibar

Inspira Terrace Suite - 2 Double

  • 969 sq ft
  • Golf view
  • Sleeps 3
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Junior Suite Ocean View - 2 Double

Junior Suite Ocean View - 2 Double | 1 bedroom, premium bedding, down comforters, free minibar

Junior Suite Ocean View - 2 Double

  • 635 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Junior Suite Ocean View - King

Junior Suite Ocean View - King | 1 bedroom, premium bedding, down comforters, free minibar

Junior Suite Ocean View - King

  • 635 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Inspira Business Suite

Inspira Business Suite | 1 bedroom, premium bedding, down comforters, free minibar

Inspira Business Suite

  • 1550 sq ft
  • Golf view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Inspira Corner Suite - King

Inspira Corner Suite - King | 1 bedroom, premium bedding, down comforters, free minibar

Inspira Corner Suite - King

  • 969 sq ft
  • Golf view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite - 2 Double

Junior Suite - 2 Double | 1 bedroom, premium bedding, down comforters, free minibar

Junior Suite - 2 Double

  • 635 sq ft
  • Sleeps 3
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Inspira Junior Suite Ocean Front

Inspira Junior Suite Ocean Front | 1 bedroom, premium bedding, down comforters, free minibar

Inspira Junior Suite Ocean Front

  • 678 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Inspira Junior Suite Swim Out - King

Inspira Junior Suite Swim Out - King | 1 bedroom, premium bedding, down comforters, free minibar

Inspira Junior Suite Swim Out - King

  • 678 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Inspira Junior Suite Swim Out -2 Double

Inspira Junior Suite Swim Out -2 Double | 1 bedroom, premium bedding, down comforters, free minibar

Inspira Junior Suite Swim Out -2 Double

  • 678 sq ft
  • Sleeps 3
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Inspira Master Suite Ocean Front

Inspira Master Suite Ocean Front | 1 bedroom, premium bedding, down comforters, free minibar

Inspira Master Suite Ocean Front

  • 1948 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Inspira Junior Suite Swim Out Ocean View King

Inspira Junior Suite Swim Out Ocean View King | 1 bedroom, premium bedding, down comforters, free minibar

Inspira Junior Suite Swim Out Ocean View King

  • 678 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Inspira Corner Suite - 2 Double

Inspira Corner Suite - 2 Double | 1 bedroom, premium bedding, down comforters, free minibar

Inspira Corner Suite - 2 Double

  • 969 sq ft
  • Golf view
  • Sleeps 3
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Wheelchair Accessible Junior Suite

Wheelchair Accessible Junior Suite | 1 bedroom, premium bedding, down comforters, free minibar

Wheelchair Accessible Junior Suite

  • 635 sq ft
  • Sleeps 3
  • 2 Queen Beds and 1 Twin Sofa Bed

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View from property

Villa del Palmar Cancun Luxury Beach Resort & Spa

Punta Sam
  • Pool
  • Hot Tub
  • All inclusive
  • Spa
4.2 out of 5, Very Good, 1,007 reviews
The price is $214
$177 nightly
$214 total
Total includes taxes and fees
Jun 16 - Jun 17
Villa del Palmar Cancun Luxury Beach Resort & Spa

About the neighborhood

Punta Sam

Beachside getaway.With a stay at this Playa Mujeres property, you'll be within 2 miles (3 km) of Playa Mujeres Golf Club and 6 miles (10 km) of Gran Puerto Pier. Also within 9 miles (15 km) are North Beach and Plaza 28.

What's nearby

  • Playa Mujeres Golf Club - 17 min walk - 0.9 miles
  • Mujeres Beach - 17 min walk - 0.9 miles
  • Isla Mujeres Ferry Terminal - 47 min drive - 6.3 miles
  • North Beach - 47 min drive - 6.5 miles
  • Dolphin Discovery - 51 min drive - 8.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪World Café - ‬18 min walk
  • ‪Don Fernando Lobby Bar - ‬1 min walk
  • ‪El Suspiro - ‬15 min walk
  • ‪Hideaway Bar At Dreams Playa Mujeres - ‬4 min drive
  • ‪The Sand Bar - ‬4 min drive

About this property

Atelier Playa Mujeres - Adults Only - All Inclusive

5-star beachfront property near Playa Mujeres Golf Club
Atelier Playa Mujeres - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Atelier Playa Mujeres - Adults Only - All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 13 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 12 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a health club, a steam room, and a garden. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

  • 593 guestrooms or units
  • 5 levels
  • 3 buildings
  • 13 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 12 bars or lounges
  • 2 coffee shops
  • 21115 sq ft of conference space
  • 1962 sq m of conference space
  • Built in 2019
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
Atelier Playa Mujeres - Adults Only - All Inclusive offers 593 air-conditioned accommodations with free minibar items and laptop-compatible safes. Beds feature down comforters and premium bedding. 55-inch Smart televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desk chairs and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

NUUP SPA has 18 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Similar properties

Exterior

Excellence Playa Mujeres - Adults Only All Inclusive

  • On private beach
  • Pool
  • Hot Tub
  • All inclusive
4.7 out of 5, Exceptional, 1,117 reviews
$579 nightly
The price is $579
Jun 28 - Jun 29
Total includes taxes and fees
Excellence Playa Mujeres - Adults Only All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking

Food and drink

  • 12 bars/lounges
  • 13 restaurants
  • 2 coffee shops/cafes
  • 2 poolside bars
  • 2 swim-up bars
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 4 outdoor pools
  • Art gallery
  • Evening entertainment
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Health club
  • Heated pool
  • Shopping
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Front entrance ramp
  • Hand-held showerhead
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 55-inch smart TV with premium satellite channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk chair
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 20 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children younger than 16 are not allowed at this adults-only property. All guests 16 and older are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Property Registration Number AVH161104JQ0

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 16 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Atelier Playa Mujeres All Inclusive All-inclusive property
Atelier All Inclusive All-inclusive property
Atelier Playa Mujeres All Inclusive
Atelier All Inclusive
Atelier Inclusive inclusive p

Frequently asked questions

How close is Atelier Playa Mujeres - Adults Only - All Inclusive to the airport?

Atelier Playa Mujeres - Adults Only - All Inclusive is 18.6 mi (41-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Atelier Playa Mujeres - Adults Only - All Inclusive?

As of Jun 15, 2025, prices found for a 1-night stay for 2 adults at Atelier Playa Mujeres - Adults Only - All Inclusive on Jul 15, 2025 start from $538.01, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Atelier Playa Mujeres - Adults Only - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Atelier Playa Mujeres - Adults Only - All Inclusive.

How close is Atelier Playa Mujeres - Adults Only - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Atelier Playa Mujeres - Adults Only - All Inclusive offer free breakfast?

Atelier Playa Mujeres - Adults Only - All Inclusive does not offer free breakfast.

Is there a casino at Atelier Playa Mujeres - Adults Only - All Inclusive?

No, there is no casino at this property, but Royal Yak Casino and Sports Book (16-min drive) and Dubai Palace Casino (17-min drive) are nearby.

What time is check-in at Atelier Playa Mujeres - Adults Only - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Atelier Playa Mujeres - Adults Only - All Inclusive?

This property offers free self parking and valet parking.

Does Atelier Playa Mujeres - Adults Only - All Inclusive have a pool?

Atelier Playa Mujeres - Adults Only - All Inclusive features 4 outdoor pools.

Does Atelier Playa Mujeres - Adults Only - All Inclusive have a restaurant?

There are 13 onsite restaurants, offering options like Mexican cuisine and brunch.

Does Atelier Playa Mujeres - Adults Only - All Inclusive have a spa?

Pamper yourself with a day at NUUP SPA, where you can enjoy deep-tissue massages, body scrubs, and reflexology.

How close is Atelier Playa Mujeres - Adults Only - All Inclusive to downtown Punta Sam?

Atelier Playa Mujeres - Adults Only - All Inclusive is 1.4 mi away from Punta Sam.

Atelier Playa Mujeres - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 923 out of 1149 reviews
Rating 8 - Good. 123 out of 1149 reviews
Rating 6 - Okay. 54 out of 1149 reviews
Rating 4 - Poor. 22 out of 1149 reviews
Rating 2 - Terrible. 27 out of 1149 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

JOSHUA, HOUSTON

Stayed 1 night in Apr 2025

10/10 Excellent

jason

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect in every way
Stayed 6 nights in Mar 2025

10/10 Excellent

Erin

Stayed 4 nights in Mar 2025

10/10 Excellent

Sara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely LOVED Atelier. We’ve been to Cancun many times and we’re done trying different hotels.
Stayed 4 nights in Mar 2025

10/10 Excellent

Sangwon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A place that you must experience

Was the best service I have ever experienced. The staff are amazing.
Stayed 3 nights in Mar 2025

8/10 Good

JuTone

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and grounds were amazing!
Stayed 3 nights in Jan 2025

10/10 Excellent

Tyler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 6 nights in Feb 2025

10/10 Excellent

yue

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort I’ve ever been to in my life
Stayed 2 nights in Mar 2025

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

MICHELLE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent and the only reason they are not getting 5 stars is because of an issue with the TV. The local stations are all in spanish which I would assume. However, the TV's are old so you have no options to remotely connect to netflix or any.other options. Both the butlers we had were great and tried to fix it with no luck. The restaurants require reservations so the first night since we didnt have reservations we did room service. The food was ok, but would not and did not order again. The Italian restaurant was amazing and if you can sit outside the view is unbeatable! We also tried the Asian and Japanese restaurants ans they both were good as well. The cabanas at the beach are first come first serve, but we always found one available when we wanted it. I recommend the resort. We did the upgraded option, so i am not sure what comes with different levels.
Stayed 4 nights in Mar 2025

10/10 Excellent

Michael

Stayed 6 nights in Feb 2025

10/10 Excellent

Toni

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Nala made us feel so welcomed.
Stayed 6 nights in Feb 2025

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, property conditions & facilities
I booked this resort for my honeymoon and I couldn't be happier. I booked a 5 day stay, and at EVERY moment, the personable staff truly made everything perfect for us. I couldn't have asked for a better trip. We love Atelier and will be back!
Stayed 7 nights in Dec 2024

10/10 Excellent

Andrea, Toronto

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurants and food quality was great! Service staff also great.
Stayed 5 nights in Feb 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ONLY FAKE REVIEWS WANTED!

High end, high buck resort but worth EVERY penny. It was the best week ever where we all felt pampered. Some of these all inclusive resorts aren’t able to do everything well including the food. Not this place- the food is QUALITY and INCREDIBLE! The only negative comment I have is the beach and pool areas. The same ignorant antics by guests goes on- saving all the seats and lounge chairs. It was difficult to find seating on the beach and by the pool. Often the chairs were empty, but had a towel and t-shirt or book on them so essentially “saved”. I managed to grab a beach chair one morning to watch the sunrise and a woman came out and “saved” eight lounge chairs next to me. Later that day when I went back to the beach to swim, I couldn’t find an open lounge but her “saved” chairs were there and they were still empty!! There is a notice that states “your personal belongings will be removed in one hour” but I NEVER saw this happen. Sad, how something so juvenile affects your ability to enjoy the beach and pool, but some people…nonetheless, I would go back in a heartbeat. No worries tho. I’ll “never” save a seat. I like everyone to have an opportunity to enjoy. Perhaps Atelier should actually enforce this rule and maybe have someone assist with seating? Just a thought! So, you didn’t want to submit my review? According to your rules it meets criteria. There is NO profanity. It doesn’t mention prices and it certainly doesn’t give personal information. Your reviews are FAKE‼️
Stayed 1 night in Feb 2025

10/10 Excellent

Devin, Wellington

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just returned from an absolutely incredible stay at Atelier Playa Mujeres, and I’m already dreaming of going back! This resort is a slice of heaven on earth, and every single moment was pure perfection. The staff was phenomenal—friendly, professional, and genuinely invested in making our stay unforgettable. I have to give an extra special shoutout to MariJo by the pool—she was an absolute superstar! Her radiant smile and infectious energy lit up our days, and her attentiveness was unmatched. Whether it was bringing us perfectly timed cocktails or ensuring we had everything we needed to relax, MariJo made pool time an absolute delight. She’s a true asset to the resort! The resort itself is a masterpiece. The design is sleek and modern, with stunning ocean views that took my breath away every single day. Our room was a sanctuary—spacious, beautifully appointed, and spotlessly clean thanks to the housekeeping team’s exceptional work. They didn’t miss a single detail, from the perfectly made bed to the pristine bathroom, and it felt like walking into a fresh, luxurious retreat every time we returned. It’s rare to find such consistent, top-notch room cleaning, and it elevated the entire experience. The food and drinks? Out of this world! Every meal was a culinary adventure, with an incredible variety of options that
Stayed 4 nights in Feb 2025

10/10 Excellent

James

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible resort all around. My only gripe is how the resort is setup. Long walks everywhere and the buildings aren’t connected on every level making getting around difficult
Stayed 5 nights in Feb 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Most amazing hotel experience!

We had the most amazing time! All the food was outstanding, as were the beach and pool. A true, luxurious getaway with plenty of activities to keep you busy (or not). Will definitely be back!
Stayed 3 nights in Feb 2025

10/10 Excellent

Tracey

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and attentive. Food was great. Layout of resort beautiful. Quiet pool, roof top pool and main pool were are great for different vibes.
Stayed 2 nights in Feb 2025

10/10 Excellent

Amir Hossein

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You won’t regret your stay here and it’s worth every $.
Stayed 3 nights in Feb 2025

10/10 Excellent

Konner

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I did not like was dealing with the excursion company.
Stayed 8 nights in Feb 2025

10/10 Excellent

Mychal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2024

8/10 Good

Jade

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful scenery

We had a very nice stay. The hotel itself is beautiful with lots of good restaurants. We particularly enjoyed Maria Delores, the Michelin restaurant. It can be difficult getting dinner reservations at the more popular restaurants such as the steakhouse. Im a vegetarian and didn't love the vegan options but my friends who are meat eaters loved the food. Meals do tend to take 2 plus hours as the service is very slow. The downside was on our final evening the bathroom ceiling started raining in our room. We requested it to be fixed and it was not fixed properly and continued to drip all night loudly so we couldn't sleep. Also, I saw an alligator and a giant 15 foot snake on the golf course that is adjacent to the hotel. I didn't realize just how close to the jungle we were. The staff was overall very nice and attentive. The pool bar staff was great and we got drinks quickly. The food at the main pool took forever to arrive...one of the days it was 2 hours from ordering.
Stayed 5 nights in Feb 2025

8/10 Good

Beth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort is beautiful, well maintained. This was my second time at the resort and again experienced a relaxing 4-night stay with stunning amenities and top-tier service. I am giving 4 stars because my husband and I ate shrimp that was not properly prepared and we got sick from it (from the steak restaurant, Los Abrazos). The shrimp tasted off and texture was really gross - we spat it out but found outselves having stomach issues during the night. Perhaps if we did not have that dish it would have been a perfect experience.
Stayed 4 nights in Feb 2025