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Finest Playa Mujeres by The Excellence Collection - All Inclusive

5.0 star property
Upscale beachfront property with 10 outdoor pools

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Photo gallery for Finest Playa Mujeres by The Excellence Collection - All Inclusive

Exterior
Property video
View from room
Outdoor wedding area
Golf

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • All inclusive
  • Parking included

Explore the area

View in a map
Vialidad Paseo Mujeres Mz 1, Lt 10 Sm 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Place, Mujeres Beach
    ‪10 min walk‬
  • Place, Playa Mujeres Golf Club
    ‪4 min drive‬
  • Place, North Beach
    ‪46 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪51 min drive‬

Room options

View all photos for Junior Suite Spa Or Pool View

Premium bedding, pillowtop beds, free minibar items, in-room safe

Junior Suite Spa Or Pool View

8.6 out of 10
Excellent
(74 reviews)
  • 771 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Swim-Up Suite

View from room

Junior Swim-Up Suite

10.0 out of 10
Exceptional
(11 reviews)
  • 943 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite With Private Pool

View from room

Junior Suite With Private Pool

8.8 out of 10
Excellent
(14 reviews)
  • 1550 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Family Suite

Premium bedding, pillowtop beds, free minibar items, in-room safe

Family Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 947 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Large Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Pool Family Suite

View from room

Pool Family Suite

8.0 out of 10
Very good
(3 reviews)
  • 1701 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for Two-Story Rooftop Terrace Suite with Plunge Pool

View from room

Two-Story Rooftop Terrace Suite with Plunge Pool

8.0 out of 10
Very good
(1 review)
  • 1600 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Finest Club Junior Suite Ocean View

View from room

Finest Club Junior Suite Ocean View

7.2 out of 10
Good
(15 reviews)
  • Ocean view
  • 775 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Finest Club Junior Swim-Up Suite

View from room

Finest Club Junior Swim-Up Suite

7.8 out of 10
Good
(6 reviews)
  • Beach view
  • 800 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Finest Club Family Suite

Finest Club Family Suite | View from room

Finest Club Family Suite

  • Ocean view
  • 947 sq ft
  • Sleeps 5
  • 1 King Bed, 2 Large Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Finest Club Two-Story Rooftop Terrace Suite with Plunge Pool

View from room

Finest Club Two-Story Rooftop Terrace Suite with Plunge Pool

8.2 out of 10
Very good
(14 reviews)
  • Ocean view
  • 1550 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Excellence Club Junior Suite Ocean View

View from room

Excellence Club Junior Suite Ocean View

8.8 out of 10
Excellent
(12 reviews)
  • Ocean view
  • 775 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Excellence Club Junior Swim-up Suite

View from room

Excellence Club Junior Swim-up Suite

9.0 out of 10
Wonderful
(2 reviews)
  • Beach view
  • 775 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool

Premium bedding, pillowtop beds, free minibar items, in-room safe

Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool

9.8 out of 10
Exceptional
(6 reviews)
  • Ocean view
  • 1600 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Finest Club Junior Suite Pool View

View from room

Finest Club Junior Suite Pool View

  • 775 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Excellence Club Junior Suite Pool View

View from room

Excellence Club Junior Suite Pool View

9.4 out of 10
Exceptional
(6 reviews)
  • 755 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE OCEAN VIEW

View from room

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE OCEAN VIEW

9.0 out of 10
Wonderful
(2 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for FREE UPGRADE TO FINEST CLUB JUNIOR SUITE POOL VIEW

View from room

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE POOL VIEW

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for FREE UPGRADE TO TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

View from room

FREE UPGRADE TO TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for FREE UPGRADE TO FINEST CLUB JUNIOR SUITE OCEAN VIEW

View from room

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE OCEAN VIEW

  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

Premium bedding, pillowtop beds, free minibar items, in-room safe

FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for FREE UPGRADE TO FINEST CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

Premium bedding, pillowtop beds, free minibar items, in-room safe

FREE UPGRADE TO FINEST CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

  • Ocean view
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

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Ad

Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive

Playa Mujeres
  • On private beach
  • Pool
  • Hot tub
  • All inclusive
4.4 out of 5, Excellent, 1,001 reviews
$480 nightly
The price is $580
Jun 1 - Jun 2
Total with taxes and fees
Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive

About the neighborhood

Punta Sam

Beachside getaway.Your stay at this Playa Mujeres property places you within 2 miles (3 km) of Mujeres Beach and Punta Sam Ferry Terminal. Punta Sam Beach and Playa Mujeres Golf Club are also within 2 miles (3 km).

What's nearby

  • Mujeres Beach - 10 min walk - 0.5 miles
  • Playa Mujeres Golf Club - 4 min drive - 1.8 miles
  • North Beach - 46 min drive - 5.9 miles
  • Moon Palace Golf Club - 53 min drive - 23.5 miles
  • Dolphin Discovery - 56 min drive - 9.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 40 min drive

Restaurants

  • ‪Mike's Coffee - ‬7 min walk
  • ‪The Press - ‬19 min walk
  • ‪El Suspiro - ‬7 min drive
  • ‪Twiggy - ‬19 min walk
  • ‪Don Fernando Lobby Bar - ‬6 min drive

About this property

Finest Playa Mujeres by The Excellence Collection - All Inclusive

Upscale beachfront property with 10 outdoor pools
Finest Playa Mujeres by The Excellence Collection - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Finest Playa Mujeres by The Excellence Collection - All Inclusive you can cool off in one of the 10 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 12 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 16 bars/lounges. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking and valet parking are free. The property offers extended parking privileges.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

  • 450 guestrooms or units
  • 4 levels
  • 12 buildings
  • 12 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 16 bars or lounges
  • Built in 2015
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
Finest Playa Mujeres by The Excellence Collection - All Inclusive offers 450 accommodations with minibars (stocked with some free items) and minibars. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. A pillow menu is available. 46-inch Smart televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

One Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. Children under 13 years old are not allowed in the spa without adult supervision.

Similar properties

Exterior
SLS Playa Mujeres – ALL Inclusive Collection
Playa Mujeres
  • On private beach
  • Pool
  • Hot tub
  • All inclusive
4.5 out of 5, Wonderful, 890 reviews
$417 nightly
The price is $504
Jun 1 - Jun 2
Total with taxes and fees
SLS Playa Mujeres – ALL Inclusive Collection

Property amenities

Family friendly

  • 10 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Extended parking on site

Food and drink

  • 12 restaurants
  • 16 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 10 outdoor pools
  • 14 hot tubs
  • Beach volleyball
  • Children's pool
  • Fishing
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf driving range
  • Gym
  • Kayaking
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Tennis lessons
  • Wine tasting room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator

Room amenities

Entertainment

  • 46-inch smart TV with premium satellite channels

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Energy-saving switches in guestrooms
  • Free international calls
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 3904.21 per vehicle (roundtrip, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

No shows require payment in full, including taxes and service fee.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Finest Excellence Group Hotel
Finest Excellence Group Hotel Playa Mujeres
Finest Playa Mujeres Excellence Group
Finest Playa Mujeres Excellence Group All inclusive
Finest Excellence Group All inclusive
Finest Excellence Group
Finest Playa Mujeres by Excellence Group
Finest Playa Mujeres by Excellence Group All inclusive
Finest Excellence Group All inclusive All-inclusive property
Finest Excellence Group inclu
Finest Playa Mujeres by The Excellence Collection All inclusive

Frequently asked questions

How close is Finest Playa Mujeres by The Excellence Collection - All Inclusive to the airport?

Finest Playa Mujeres by The Excellence Collection - All Inclusive is 17.8 mi (40-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

As of May 9, 2026, prices found for a 1-night stay for 2 adults at Finest Playa Mujeres by The Excellence Collection - All Inclusive on Jun 4, 2026 start from $470, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Finest Playa Mujeres by The Excellence Collection - All Inclusive have an airport shuttle?

Finest Playa Mujeres by The Excellence Collection - All Inclusive offers an airport shuttle 24 hours a day, on request, for a charge of MXN 3904.21 per vehicle, roundtrip.

How close is Finest Playa Mujeres by The Excellence Collection - All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Finest Playa Mujeres by The Excellence Collection - All Inclusive offer free breakfast?

Finest Playa Mujeres by The Excellence Collection - All Inclusive does not offer free breakfast.

Is there a casino at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

No, there is no casino at this property, but PlayCity Casino (15-min drive) and Royal Yak Casino and Sports Book (16-min drive) are nearby.

What time is check-in at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

This property offers free self parking and valet parking.

Does Finest Playa Mujeres by The Excellence Collection - All Inclusive have a pool?

Finest Playa Mujeres by The Excellence Collection - All Inclusive features 10 outdoor pools and a children's pool.

Does Finest Playa Mujeres by The Excellence Collection - All Inclusive have a restaurant?

There are 12 onsite restaurants, offering options like Mexican cuisine and al fresco dining.

Does Finest Playa Mujeres by The Excellence Collection - All Inclusive have a spa?

Pamper yourself with a day at One Spa, where you can enjoy mani/pedis, detox wraps, and deep-tissue massages.

How close is Finest Playa Mujeres by The Excellence Collection - All Inclusive to downtown Punta Sam?

Finest Playa Mujeres by The Excellence Collection - All Inclusive is 0.6 mi away from Punta Sam.

Finest Playa Mujeres by The Excellence Collection - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1128 out of 1622 reviews
Rating 8 - Good. 221 out of 1622 reviews
Rating 6 - Okay. 141 out of 1622 reviews
Rating 4 - Poor. 60 out of 1622 reviews
Rating 2 - Terrible. 72 out of 1622 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

lindsey

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were soo accommodating and nice. Very clean rooms! The food could have been better.
Stayed 3 nights in Jan 2026

8/10 Good

David Robert Raymond

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and spacious rooms. Staff were all amazing. Whole resort was spotless. There were a lot of activities for kids and adults. Unfortunately it was a cool week in Cancun and the pools were not heated.
Stayed 7 nights in Jan 2026

8/10 Good

Xin Ngor

Stayed 2 nights in Feb 2026

2/10 Terrible

Adel Saleb

Disliked: Cleanliness, amenities, property conditions & facilities
I booked 7 days package with Expedia, and because of arctic weather we missed the first two days. Thus we paid for 7 and only stayed for five days. The hotel is refusing to pay Expedia for those days.
Stayed 7 nights in Jan 2026

6/10 Okay

Masoud

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
The resort was clean until Sunday, but after that everything changed. The staff seemed tired and inattentive, and the overall cleanliness declined. The buffet was disappointing—very repetitive, with little to no variety—and since it’s essentially the only option for breakfast and lunch, that became frustrating quickly. Be prepared to be disappointed with the food. Dinner at the restaurants was just okay, nothing special. On top of that, the wait times were long: about 40 minutes to be seated and another 40 minutes for the food to arrive.
Stayed 6 nights in Jan 2026

4/10 Poor

Dusica

Room had wear and tear. “Rooftop pool” was not a pool, but a jacuzzi. The paint was chipped in the tub and it was pretty gross. Lamp was beat up. They were doing construction on the room by us every day which made it not enjoyable to use. We had paint fumes, dust, and buzz saw noise. Bathroom had body hairs on trim (not ours). Daily cleaning of room was inconsistent - first few days we had enough towels, but second half, we did not receive replacement towels. Food was very mediocre and we had food poisoning halfway through the trip from most likely the Italian restaurant which really put a damper on everything. The main pool was closed multiple times due to people getting sick in it, which I’ve never experienced in a resort before and found it very alarming - maybe others had food poisoning? Excellence club was not worth it. Not really sure what special privileges we received. I will say the service at the beach was worse on the Excellence side compared to the Finest side. The beach was also not great and had a good bit of seaweed compared to neighboring properties. Common room bathrooms were not maintained in main lobby for towels to dry hands.
Stayed 6 nights in Jan 2026

8/10 Good

Pamela

Rooms are very spacious. Well stocked fridge with drinks and snacks.
Stayed 7 nights in Jan 2026

6/10 Okay

Linda

Liked: Cleanliness, amenities, property conditions & facilities
The resort was Okay. Clean, friendly staff and plenty things to do. The food, not so great. Make sure you bring your own bug spray and sun block if you don’t want to pay $27 in the resort gift shop.
Stayed 4 nights in Jan 2026

10/10 Excellent

Tongtong

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good.
Stayed 4 nights in Jan 2026

10/10 Excellent

Samuel

The service was excellent. The culture of the people that works there was great. It was very clean. Perfect for families and small children. Buffet was great and many a la carte restaurants available as well. The kids club was such
Stayed 5 nights in Jan 2026

10/10 Excellent

Sanguk, Flushing

Great staffs
Stayed 5 nights in Jan 2026

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities
This was absolutely the perfect family stay. I have no negative things to say about the hotel, it is meticulously maintained, has excellent food and drinks, staff are nothing short of incredible, and we felt extremely well looked after. Thank you to Fernanda (gym), Isidro, Margarito and Osiel, amongst others for looking after us so well. We never usually return to the same area, but we would happily come back here in a heartbeat.
Stayed 11 nights in Jan 2026

2/10 Terrible

Amged

Traveled with family
Disliked: Amenities
Check in was horrible,no open Buffet at dinner for no reason,staff was too short and it takes forever to get even water,poor food quality ,very expensive for no reason
Stayed 4 nights in Jan 2026

6/10 Okay

Julie

Traveled with family
Very upset they said we owed more money! They said we only paid for 1 person vs 2, so we had to pay another $550. This is my 1st time using Expedia and not very happy! We were already there for a wedding and just wanted to extend trip. We had no hot water one day & no water at all the morning we were heading to airport!
Stayed 3 nights in Jan 2026

10/10 Excellent

Tricia

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, beautiful beach, pools and bars everywhere
Stayed 7 nights in Jan 2026

10/10 Excellent

Junho, Flushing

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great Staff
Stayed 5 nights in Jan 2026

10/10 Excellent

Sahil

Good resort
Stayed 6 nights in Dec 2025

10/10 Excellent

Yevgen

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, staff, amenities, food in restaurants.
Stayed 5 nights in Jan 2026

10/10 Excellent

Amaury

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The food was amazing!! The service was also great, everyone is so nice. The rooms were very clean and we had a good vacation.
Stayed 7 nights in Jan 2026

10/10 Excellent

Tongtong

Stayed 1 night in Jan 2026

2/10 Terrible

Erald

A
Stayed 6 nights in Jan 2026

10/10 Excellent

Frederick

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff literally cleaned the room every time we left. They are courteous, kid-centric, and especially kind. The rooms are top notch and the swimming area and amenities are first class. My family and I go annually, and we would highly recommend for both singles and families. They have the capacity to serve all.
Stayed 5 nights in Jan 2026

10/10 Excellent

Selin

Stayed 4 nights in Dec 2025

10/10 Excellent

Phuoc

Stayed 5 nights in Jan 2026

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of great amenities for families with kids. Kids Club was amazing, thanks to all the girls there. Food is good, but was better a year ago. Seems blander now. Pools are nice but would benefit from heaters during cooler months.
Stayed 7 nights in Jan 2026