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Finest Playa Mujeres by The Excellence Collection - All Inclusive

5.0 star property
Upscale beachfront property with 10 outdoor pools

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Exterior
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Aerial view
Outdoor wedding area
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Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • All inclusive
  • Parking included

Explore the area

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Vialidad Paseo Mujeres Mz 1, Lt 10 Sm 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Place, Mujeres Beach
    ‪10 min walk‬
  • Place, Punta Sam Ferry Terminal
    ‪2 min drive‬
  • Place, Playa Mujeres Golf Club
    ‪2 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪38 min drive‬

Room options

View all photos for Junior Suite Spa Or Pool View

Premium bedding, pillowtop beds, free minibar items, in-room safe

Junior Suite Spa Or Pool View

8.6 out of 10
Excellent
(73 reviews)
  • 771 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Swim-Up Suite

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Junior Swim-Up Suite

10.0 out of 10
Exceptional
(11 reviews)
  • 943 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite With Private Pool

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Junior Suite With Private Pool

8.8 out of 10
Excellent
(14 reviews)
  • 1550 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite

Premium bedding, pillowtop beds, free minibar items, in-room safe

Family Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 947 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Pool Family Suite

View from room

Pool Family Suite

8.0 out of 10
Very good
(3 reviews)
  • 1701 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Two-Story Rooftop Terrace Suite with Plunge Pool

View from room

Two-Story Rooftop Terrace Suite with Plunge Pool

8.0 out of 10
Very good
(1 review)
  • 1600 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Finest Club Junior Suite Ocean View

View from room

Finest Club Junior Suite Ocean View

7.2 out of 10
Good
(14 reviews)
  • Ocean view
  • 775 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Finest Club Junior Swim-Up Suite

View from room

Finest Club Junior Swim-Up Suite

8.8 out of 10
Excellent
(5 reviews)
  • Beach view
  • 800 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Finest Club Family Suite

Finest Club Family Suite | View from room

Finest Club Family Suite

  • Ocean view
  • 947 sq ft
  • Sleeps 5
  • 1 King Bed, 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Finest Club Two-Story Rooftop Terrace Suite with Plunge Pool

View from room

Finest Club Two-Story Rooftop Terrace Suite with Plunge Pool

8.2 out of 10
Very good
(14 reviews)
  • Ocean view
  • 1550 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Excellence Club Junior Suite Ocean View

View from room

Excellence Club Junior Suite Ocean View

8.8 out of 10
Excellent
(12 reviews)
  • Ocean view
  • 775 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim-up Suite

View from room

Excellence Club Junior Swim-up Suite

9.0 out of 10
Wonderful
(2 reviews)
  • Beach view
  • 775 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool

Premium bedding, pillowtop beds, free minibar items, in-room safe

Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool

9.8 out of 10
Exceptional
(6 reviews)
  • Ocean view
  • 1600 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Finest Club Junior Suite Pool View

View from room

Finest Club Junior Suite Pool View

  • 775 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Excellence Club Junior Suite Pool View

View from room

Excellence Club Junior Suite Pool View

9.4 out of 10
Exceptional
(6 reviews)
  • 755 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE OCEAN VIEW

View from room

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE OCEAN VIEW

9.0 out of 10
Wonderful
(2 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO FINEST CLUB JUNIOR SUITE POOL VIEW

View from room

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE POOL VIEW

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for FREE UPGRADE TO TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

View from room

FREE UPGRADE TO TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for FREE UPGRADE TO FINEST CLUB JUNIOR SUITE OCEAN VIEW

View from room

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE OCEAN VIEW

  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

Premium bedding, pillowtop beds, free minibar items, in-room safe

FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO FINEST CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

Premium bedding, pillowtop beds, free minibar items, in-room safe

FREE UPGRADE TO FINEST CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

  • Ocean view
  • Sleeps 4
  • 1 King Bed

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Playa Mujeres
  • On private beach
  • Pool
  • Hot tub
  • All inclusive
4.4 out of 5, Excellent, 1,000 reviews
$523 nightly
The price is $632
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Total with taxes and fees
Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive

About the neighborhood

Punta Sam

Beachside getaway.Your stay at this Playa Mujeres property places you within 2 miles (3 km) of Mujeres Beach and Punta Sam Ferry Terminal. Punta Sam Beach and Playa Mujeres Golf Club are also within 2 miles (3 km).

What's nearby

  • Mujeres Beach - 10 min walk - 0.5 miles
  • Punta Sam Beach - 2 min drive - 1.1 miles
  • Punta Sam Ferry Terminal - 2 min drive - 1.1 miles
  • Playa Mujeres Golf Club - 2 min drive - 1.8 miles
  • North Beach - 46 min drive - 5.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 40 min drive

Restaurants

  • ‪El Suspiro - ‬7 min drive
  • ‪Don Fernando Lobby Bar - ‬6 min drive
  • ‪Cafecito - ‬6 min drive
  • ‪The Market Kitchen - ‬1 min walk
  • ‪Hudson Tavern - ‬6 min drive

About this property

Finest Playa Mujeres by The Excellence Collection - All Inclusive

Upscale beachfront property with 10 outdoor pools
Finest Playa Mujeres by The Excellence Collection - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Finest Playa Mujeres by The Excellence Collection - All Inclusive you can cool off in one of the 10 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 12 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 16 bars/lounges. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking and valet parking are free. The property offers extended parking privileges.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

  • 450 guestrooms or units
  • 4 levels
  • 12 buildings
  • 12 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 16 bars or lounges
  • Built in 2015
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
Finest Playa Mujeres by The Excellence Collection - All Inclusive offers 450 accommodations with minibars (stocked with some free items) and minibars. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. A pillow menu is available. 46-inch Smart televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

One Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. Children under 13 years old are not allowed in the spa without adult supervision.

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4.6 out of 5, Wonderful, 3,543 reviews
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Property amenities

Family friendly

  • 10 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Extended parking on site

Food and drink

  • 12 restaurants
  • 16 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 10 outdoor pools
  • 14 hot tubs
  • Beach volleyball
  • Children's pool
  • Fishing
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf driving range
  • Gym
  • Kayaking
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Tennis lessons
  • Wine tasting room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator

Room amenities

Entertainment

  • 46-inch smart TV with premium satellite channels

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Energy-saving switches in guestrooms
  • Free international calls
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 3904.21 per vehicle (roundtrip, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

No shows require payment in full, including taxes and service fee.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Finest Excellence Group Hotel
Finest Excellence Group Hotel Playa Mujeres
Finest Playa Mujeres Excellence Group
Finest Playa Mujeres Excellence Group All inclusive
Finest Excellence Group All inclusive
Finest Excellence Group
Finest Playa Mujeres by Excellence Group
Finest Playa Mujeres by Excellence Group All inclusive
Finest Excellence Group All inclusive All-inclusive property
Finest Excellence Group inclu
Finest Playa Mujeres by The Excellence Collection All inclusive

Frequently asked questions

How close is Finest Playa Mujeres by The Excellence Collection - All Inclusive to the airport?

Finest Playa Mujeres by The Excellence Collection - All Inclusive is 17.8 mi (40-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

As of Mar 4, 2026, prices found for a 1-night stay for 2 adults at Finest Playa Mujeres by The Excellence Collection - All Inclusive on Mar 6, 2026 start from $649, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Finest Playa Mujeres by The Excellence Collection - All Inclusive have an airport shuttle?

Finest Playa Mujeres by The Excellence Collection - All Inclusive offers an airport shuttle 24 hours a day, on request, for a charge of MXN 3904.21 per vehicle, roundtrip.

How close is Finest Playa Mujeres by The Excellence Collection - All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Finest Playa Mujeres by The Excellence Collection - All Inclusive offer free breakfast?

Finest Playa Mujeres by The Excellence Collection - All Inclusive does not offer free breakfast.

Is there a casino at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

No, there is no casino at this property, but PlayCity Casino (15-min drive) and Royal Yak Casino and Sports Book (16-min drive) are nearby.

What time is check-in at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

This property offers free self parking and valet parking.

Does Finest Playa Mujeres by The Excellence Collection - All Inclusive have a pool?

Finest Playa Mujeres by The Excellence Collection - All Inclusive features 10 outdoor pools and a children's pool.

Does Finest Playa Mujeres by The Excellence Collection - All Inclusive have a restaurant?

There are 12 onsite restaurants, offering options like Mexican cuisine and al fresco dining.

Does Finest Playa Mujeres by The Excellence Collection - All Inclusive have a spa?

Pamper yourself with a day at One Spa, where you can enjoy facials, body scrubs, and body treatments.

How close is Finest Playa Mujeres by The Excellence Collection - All Inclusive to downtown Punta Sam?

Finest Playa Mujeres by The Excellence Collection - All Inclusive is 0.6 mi away from Punta Sam.

Finest Playa Mujeres by The Excellence Collection - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1094 out of 1576 reviews
Rating 8 - Good. 220 out of 1576 reviews
Rating 6 - Okay. 135 out of 1576 reviews
Rating 4 - Poor. 57 out of 1576 reviews
Rating 2 - Terrible. 70 out of 1576 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

6/10 Okay

Shama

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Did not accommodate many vegetarian dishes and when asked concierge for items they stated they did not know where to find it and we had to find it for ourselves. Definitely not a five star resort, very disappointing. Didn’t have a buffet for dinner either or much options for dinner as I would have liked especially for our larger bigger family group.
Stayed 4 nights in Nov 2025

2/10 Terrible

Minjung

Traveled with family
Disliked: Cleanliness, staff & service, amenities
I am extremely disappointed with my recent booking through Hotels.com. I entered the correct ages of my children (8 and 11), yet the resort received the reservation showing both as infants under one year old. As a result, I was charged over $400 per night in unexpected additional fees during a peak holiday period, doubling the total cost of my stay. What is most concerning is that Hotels.com does not display the children’s ages anywhere on the customer’s confirmation page or email. It only shows “Children,” with no way for me to verify what ages were transmitted. This lack of transparency creates serious room for system errors — and leaves customers responsible for the consequences. Despite explaining this issue, Hotels.com insisted the mistake was mine, which is unacceptable. I have booked hotels for years and have never experienced anything like this. If the ages had been entered incorrectly, the price difference would have been obvious. This system flaw and the refusal to acknowledge it ruined my family’s holiday trip and resulted in significant, unforeseen expenses. I expected better from Hotels.com. I hope they address this issue so other customers do not face the same problem.
Stayed 4 nights in Nov 2025

10/10 Excellent

Young Gyu

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodation was quiet and comfortable. The service was excellent, and requests were addressed promptly. The mosquitoes made walking at night difficult, but other than that, I was satisfied with everything.
Stayed 5 nights in Nov 2025

10/10 Excellent

Steve

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food, service and entertainment. My kids loved it!
Stayed 4 nights in Nov 2025

10/10 Excellent

Nature

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed this hotel. The staff and food were excellent
Stayed 3 nights in Nov 2025

4/10 Poor

Bhavana

Stayed 4 nights in Nov 2025

10/10 Excellent

Harold

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, great food, and super clean. Excellent property all around. We loved how everything is close and the peaceful and relaxing vibe all around.
Stayed 4 nights in Nov 2025

10/10 Excellent

Ruksad

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay, clean room, staff went above and beyond!
Stayed 3 nights in Nov 2025

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Customer service was great!
Stayed 4 nights in Nov 2025

2/10 Terrible

Combina

Disliked: Cleanliness
Stayed 4 nights in Nov 2025

2/10 Terrible

Nazli

Liked: Cleanliness
Stayed 5 nights in Nov 2025

10/10 Excellent

Paul

Stayed 13 nights in Nov 2025

10/10 Excellent

Kenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2025

10/10 Excellent

STALIN George

Stayed 4 nights in Nov 2025

6/10 Okay

Manishika, Amarillo

Traveled with family
Liked: Cleanliness
The food was below average. Room service was slow.
Stayed 3 nights in Nov 2025

6/10 Okay

Mustapha

Liked: Cleanliness, amenities, property conditions & facilities
Refused to honor free upgrade per my VIP status at check in even though Hotel was empty. Bathroom flooded first night but they fixed it quickly. Food was good. Service in restaurants was good. Location is great and resort is awesome for kids.
Stayed 4 nights in Nov 2025

10/10 Excellent

Deepkiran

Stayed 7 nights in Nov 2025

6/10 Okay

Rodolfo Trejo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tasteless food
Stayed 3 nights in Nov 2025

8/10 Good

Juhwa

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
The room was spacious and clean. We liked that all the restaurants and pools weren’t crowded, but the food quality could be improved.
Stayed 4 nights in Nov 2025

10/10 Excellent

charles

Stayed 5 nights in Nov 2025

10/10 Excellent

KANWAL NAIN

Liked: Cleanliness, property conditions & facilities
Good
Stayed 3 nights in Nov 2025

10/10 Excellent

Azure

Stayed 3 nights in Nov 2025

10/10 Excellent

Nu

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 3 nights in Sep 2025

8/10 Good

Luis

Stayed 3 nights in Nov 2025

8/10 Good

Ada Hiu Tung

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
We had a mixed but ultimately positive stay at Finest Playa Mujeres. The first few days were disappointing — our room felt dated, the toilet leaked, and the in-room jacuzzi design wasn’t safe for toddlers. The kids' club was also poorly maintained, with dirty play areas and closed slides. Several meals were inconsistent: some fish dishes still had scales, and many restaurants had uneven quality. However, the management handled our feedback exceptionally well. Guest Experience Manager Stephanie upgraded us to Finest Club access, and the Food & Beverage Manager met us personally, introducing the head chef who truly took care of us afterward. The improvement in food and service was noticeable. On our last night, the team arranged a special dinner at Surf & Turf, where we could order from the adults-only Domma menu. The dishes were elegant with only minor flaws, and the broiled lobster was outstanding. The hotel also provided a complimentary airport transfer as compensation. Overall, while the resort still needs stronger quality control and better maintenance, the staff’s genuine care and service recovery made a big difference. Their sincerity turned what started as a stressful trip into a much better experience.
Stayed 5 nights in Oct 2025