Finest Playa Mujeres by The Excellence Collection - All Inclusive

5.0 star property
Upscale beachfront property with 10 outdoor pools

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Photo gallery for Finest Playa Mujeres by The Excellence Collection - All Inclusive

16 bars/lounges, 2 swim-up bars, 2 poolside bars, beach bar
Executive lounge
Reception
Golf
16 bars/lounges, 2 swim-up bars, 2 poolside bars, beach bar

Reviews

9.0 out of 10
Wonderful

Popular amenities

Explore the area

Map
Vialidad Paseo Mujeres Mz 1, Lt 10 Sm 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Playa Mujeres Golf Club
    ‪3 min drive‬
  • Isla Mujeres Ferry Terminal
    ‪45 min drive‬
  • North Beach
    ‪45 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE OCEAN VIEW

  • Sea view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

FREE UPGRADE TO TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

  • Sleeps 4
  • 1 King Bed

FREE UPGRADE TO FINEST CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

  • Ocean view
  • Sleeps 4
  • 1 King Bed

Excellence Club Junior Suite Ocean View

  • 775 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE OCEAN VIEW

  • Sea view
  • Sleeps 2
  • 1 King Bed

Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool

  • 1600 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Excellence Club Junior Swim-up Suite

  • 775 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

Finest Club Family Suite

  • 947 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 2 Large Twin Beds and 1 Twin Sofa Bed

Finest Club Junior Swim-Up Suite

  • 800 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed

Junior Suite Spa Or Pool View

  • 771 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

  • Sea view
  • Sleeps 2
  • 1 King Bed

Junior Swim-Up Suite

  • 943 sq ft
  • Sleeps 4
  • 1 King Bed

Finest Club Two-Story Rooftop Terrace Suite with Plunge Pool

  • 1550 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE POOL VIEW

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Finest Club Junior Suite Ocean View

  • 775 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite

  • 947 sq ft
  • Sleeps 5
  • 1 King Bed, 2 Large Twin Beds and 1 Twin Sofa Bed

Excellence Club Junior Suite Pool View

  • 755 sq ft
  • Sleeps 2
  • 1 King Bed

Two-Story Rooftop Terrace Suite with Plunge Pool

  • 1600 sq ft
  • Sleeps 4
  • 1 King Bed

Finest Club Junior Suite Pool View

  • 775 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Pool Family Suite

  • 1701 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

Junior Suite With Private Pool

  • 1550 sq ft
  • Sleeps 4
  • 1 King Bed

About the neighborhood

Punta Sam

Beachside getaway.Your stay at this Playa Mujeres property places you within 2 miles (3 km) of Mujeres Beach and Punta Sam Ferry Terminal. Punta Sam Beach and Playa Mujeres Golf Club are also within 2 miles (3 km).

What's nearby

  • Mujeres Beach - 10 min walk - 0.5 miles
  • Playa Mujeres Golf Club - 3 min drive - 1.6 miles
  • Isla Mujeres Ferry Terminal - 45 min drive - 5.4 miles
  • North Beach - 45 min drive - 5.7 miles
  • Dolphin Discovery - 49 min drive - 7.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 40 min drive

Restaurants

  • ‪Hiroshi Bar - ‬6 min drive
  • ‪World Café - ‬8 min drive
  • ‪Don Fernando Lobby Bar - ‬6 min drive
  • ‪Caprichos Villa del Palmar - ‬5 min drive
  • ‪Davinos - ‬5 min drive

About this property

Finest Playa Mujeres by The Excellence Collection - All Inclusive

Upscale beachfront property with 10 outdoor pools
Finest Playa Mujeres by The Excellence Collection - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Finest Playa Mujeres by The Excellence Collection - All Inclusive you can cool off in one of the 10 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 12 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 16 bars/lounges. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking and valet parking are free. The property offers extended parking privileges.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

  • 450 guestrooms or units
  • 4 levels
  • 12 buildings
  • 12 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 16 bars or lounges
  • 1579 sq m of conference space
  • Built in 2015
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
Finest Playa Mujeres by The Excellence Collection - All Inclusive offers 450 accommodations with minibars (stocked with some free items) and minibars. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. A pillow menu is available. 46-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

One Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. Children under 13 years old are not allowed in the spa without adult supervision.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Similar properties

Property amenities

Family friendly

  • 10 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Extended parking on site

Food and drink

  • 12 restaurants
  • 16 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 10 outdoor pools
  • Beach volleyball
  • Boat tours
  • Children's pool
  • Fishing
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Kayaking
  • Motor boating
  • Outdoor tennis court
  • Personal motorized watercraft
  • Pilates classes
  • Playground
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Tennis lessons
  • Wine tasting room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (35 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (44 inches high)

Room amenities

Entertainment

  • 46-inch LED TV with premium satellite channels

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free international calls
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Finest Playa Mujeres by The Excellence Collection - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 3904.21 per vehicle (roundtrip, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

No shows require payment in full, including taxes and service fee.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Finest Excellence Group Hotel
Finest Excellence Group Hotel Playa Mujeres
Finest Playa Mujeres Excellence Group
Finest Playa Mujeres Excellence Group All inclusive
Finest Excellence Group All inclusive
Finest Excellence Group
Finest Playa Mujeres by Excellence Group
Finest Playa Mujeres by Excellence Group All inclusive
Finest Excellence Group All inclusive All-inclusive property
Finest Excellence Group inclu
Finest Playa Mujeres by The Excellence Collection All inclusive

Frequently asked questions

How close is Finest Playa Mujeres by The Excellence Collection - All Inclusive to the airport?

Finest Playa Mujeres by The Excellence Collection - All Inclusive is 17.8 mi (40-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

As of Jun 11, 2025, prices found for a 1-night stay for 2 adults at Finest Playa Mujeres by The Excellence Collection - All Inclusive on Jun 12, 2025 start from $506.4, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Finest Playa Mujeres by The Excellence Collection - All Inclusive have an airport shuttle?

Finest Playa Mujeres by The Excellence Collection - All Inclusive offers an airport shuttle 24 hours a day, on request, for a charge of MXN 3904.21 per vehicle, roundtrip.

How close is Finest Playa Mujeres by The Excellence Collection - All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Finest Playa Mujeres by The Excellence Collection - All Inclusive offer free breakfast?

Finest Playa Mujeres by The Excellence Collection - All Inclusive does not offer free breakfast.

Is there a casino at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

No, there is no casino at this property, but Royal Yak Casino and Sports Book (16-min drive) and Dubai Palace Casino (17-min drive) are nearby.

What time is check-in at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

This property offers free self parking and valet parking.

Does Finest Playa Mujeres by The Excellence Collection - All Inclusive have a pool?

Finest Playa Mujeres by The Excellence Collection - All Inclusive features 10 outdoor pools and a children's pool.

Does Finest Playa Mujeres by The Excellence Collection - All Inclusive have a restaurant?

There are 12 onsite restaurants, offering options like Mexican cuisine and al fresco dining.

Does Finest Playa Mujeres by The Excellence Collection - All Inclusive have a spa?

Pamper yourself with a day at One Spa, where you can enjoy mani/pedis, detox wraps, and deep-tissue massages.

How close is Finest Playa Mujeres by The Excellence Collection - All Inclusive to downtown Punta Sam?

Finest Playa Mujeres by The Excellence Collection - All Inclusive is 0.6 mi away from Punta Sam.

Finest Playa Mujeres by The Excellence Collection - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 874 out of 1228 reviews
Rating 8 - Good. 172 out of 1228 reviews
Rating 6 - Okay. 103 out of 1228 reviews
Rating 4 - Poor. 40 out of 1228 reviews
Rating 2 - Terrible. 39 out of 1228 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Armando Garcia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad WiFi in my room
Stayed 5 nights in Apr 2025

8/10 Good

Gurjote Singh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall decent stay due to good service by staff. However, no finest club perks received and rooms need to be renovated and cleanliness could greatly improve. A good resort for families.
Stayed 5 nights in Mar 2025

10/10 Excellent

Naveen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, nice staff. Had good experience
Stayed 4 nights in Mar 2025

10/10 Excellent

marisa

Liked: Cleanliness, staff & service, property conditions & facilities
Was here March 4 for a week and was absolutely fantastic. Staff is amazing, service amazing , property fantastic and modern . Rooms are very large .
Stayed 7 nights in Mar 2025

10/10 Excellent

Graham

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2025

10/10 Excellent

Breanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Brittny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love visiting Finest Playa Mujeres! This is my fourth time visiting. The food, drinks, and service never disappoints!
Stayed 3 nights in Mar 2025

10/10 Excellent

Breanna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hospitality and the resort amenities. Food was good for all inclusive. Traveled with two small children, would definitely go back!
Stayed 1 night in Mar 2025

10/10 Excellent

Margarita

Stayed 8 nights in Mar 2025

10/10 Excellent

Kevin

Stayed 4 nights in Mar 2025

10/10 Excellent

norman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very consistently good. Have been 4 times. Love the food, the staff, the amenities, the size of the resort, the entertainment. This time around there was some noticeable decline in the state of repair: elevators that weren't working, loud A/C unit in the room, some stains here and there. But overall so great.
Stayed 5 nights in Feb 2025

8/10 Good

Maura Leona

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 5 nights in Feb 2025

10/10 Excellent

Sokleap

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Brandi L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

William Casey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was top notch. They do a good job of keeping kids out of the adult areas. The restaurant choices were good, our favorite was Duke’s Seafood and Lobster over the pool. The vibe here is more relaxing than other resorts we have been to but not a retired couple vibe. We loved the landscaping and how clean everything was. The beach has a lot of space in between the huts and the water which is nice. We would definitely come back.
Stayed 4 nights in Mar 2025

10/10 Excellent

Hani

Stayed 7 nights in Feb 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Teddy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience, strongly recommended.
Stayed 4 nights in Mar 2025

10/10 Excellent

Michelle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel especially if you have younger kids (maybe 8 and under). Small hotel. Amazing beach. Great staff. Not crowded. Good food. Hands down the best all inclusive resort I've been to. I have never gone back to the same resort twice but I absolutely will be returning to this resort.
Stayed 5 nights in Feb 2025

10/10 Excellent

Jeremy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place with fabulous service. Food was great, beach was fantastic and staff was friendly.
Stayed 4 nights in Mar 2025

8/10 Good

sookyoung

Stayed 3 nights in Mar 2025

8/10 Good

ELTON, Tewksbury

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IThis is very friendly family property, with a variety of kid friendly activities. One thing i didn't like abouts this property was the wifi connection. It was slow and unreliable. We conneted a goggle tv to our room tv so our kids could watch they shows,, but connection kept failing..
Stayed 9 nights in Feb 2025

10/10 Excellent

Jemmyl, Levittown

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay good food perfect to relax
Stayed 2 nights in Feb 2025

10/10 Excellent

Breana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was beautiful and the food was great. A beautiful, relaxing, peaceful atmosphere. I will definitely be staying here again.
Stayed 4 nights in Feb 2025

10/10 Excellent

Robin Lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Very clean & friendly staff
Stayed 5 nights in Feb 2025