A stay at this property places you within half a mile (1 km) of Costa Occidental de Isla Mujeres National Park and 6 miles (10 km) of Xoximilco. Cancun Country Club is within 9 miles (15 km) and Ventura Park Cancun is within 12 miles (20 km).
A private beach, free water park access, and 2 outdoor pools are all featured at this all-inclusive property. Bring the family and enjoy the free kid's club, waterslide, and playground. Relax with a drink at one of the 2 poolside bars and enjoy free perks like valet parking and WiFi in public areas.
Jun 14, 2022 by Hilton Cancun
Hi Lee Anne. Thank you for sharing your experience at Hilton Cancun, an All-Inclusive Resort. We are glad to hear all your constructive feedback which we will certainly take into consideration to improve and provide to all our guest, memorable experiences.
May 16, 2022 by Hilton Cancun
Dear, Melissa. Thank you for choosing us and for your kind feedback. We were thrilled to have you with us.
May 13, 2022 by Hilton Cancun
Hi, Will! We are thrilled to learn that you had such a wonderful experience with us and hope to see you back again very soon. Until next time!
Apr 19, 2022 by Hilton Cancun
Hi, Ronald. Thank you for taking your time to share your great experience with us. We are extremely glad to hear we were able to spread the light and warmth of hospitality with you. We hope you have the choose us in the near future to create new & wonderful memories. We are looking forward welcoming you again!
Mar 18, 2022 by Hilton Cancun
Geraldine, thank you so much for staying at Hilton Cancun and for taking the time to leave a review. We are happy to read you had such a wonderful time and hope we can meet you and your family again soon!
Mar 4, 2022 by Hilton Cancun
Carmen, muchas gracias por habernos elegido y por compartir tu feedback con nosotros. Esperamos poder verte pronto nuevamente!
Feb 22, 2022 by Hilton Cancun
Brooke, thank you so much for choosing us and sharing your experience here. We appreciate your feedback since it helps us identify areas of opportunity and improve our service. Until next time!
Jan 7, 2022 by Hilton Cancun
Hi Timonthy, thank you so much for choosing us and for your review. We are happy to know you enjoyed our gastronomy and the massages. We appreciate your feedback since it helps us improve our service. We hope to see you back again soon!
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Hilton Cancun, an All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Bring your whole family to Hilton Cancun, an All-Inclusive Resort for summer fun including 2 outdoor swimming pools, a complimentary water park, and a complimentary children's club. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 poolside bars, a bar/lounge, and a swim-up bar. WiFi is free in public spaces. This all-inclusive property also offers a steam room, a fitness center, and a garden. You'll have access to the outdoor pool at a partner property. Free self parking and valet parking are available. This 4.5-star Cancun property is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Hilton Cancun, an All-Inclusive Resort offers 714 air-conditioned accommodations with coffee/tea makers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include bathtubs or showers with rainfall showerheads. Business-friendly amenities include desks and desk chairs. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Azulinda Lobby Bar - Onsite lobby lounge.
Azulinda Market & Cafe - Onsite café. Open 24 hours. Open daily.
Vela Food Hall - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.
La Luce - This restaurant serves dinner only. Open daily.
Maxal - This restaurant serves lunch and dinner. Open daily.
24-hour room service is available.
A private beach and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools are on site along with a steam room and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Union Pay. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Enhanced food service safety measures are in place. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. On-site PCR COVID-19 testing is available for a MXN 2000 fee, and antigen/rapid COVID-19 testing is available for a MXN 800 fee. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and CleanStay (Hilton).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.