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Hilton Cancun, an All-Inclusive Resort

4.5-star property
Highway 307, Cancun, QROO 1-855-201-7819
3.8 out of 5
Good!
See all 23 travelocity Reviews

"It's a nice place but a $45 cab ride into town. Driveway is 2-3 miles long. We had to change rooms due to a plumbing issue. Then a broken coffee maker ... " More

By a verified traveler on Thu 16 Feb 2023

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Hotel Description

4.5-star beachfront property near Moon Palace Golf Club

Beachfront retreat

Within a 5-minute walk of the property, you'll find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. Moon Palace Golf Club and Xoximilco are also within 6 miles (10 km).

All-inclusive

A private beach, free water park access, and 2 outdoor pools are all featured at this all-inclusive property. Bring the family and enjoy the free kid's club, waterslide, and playground. Relax with a drink at one of the 2 poolside bars and enjoy free perks like valet parking and WiFi in public areas.

Room, 2 Queen Beds, Nature view

Bed Count 2 Queen Beds Maximum Occupancy 3 Max
$434* Per night/room Jun 13 - Jun 14

Suite, Oceanfront (Swim-Up)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed (Swim-Up)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Suite, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Oceanfront (Swim-Up)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hilton Cancun, an All-Inclusive Resort ratings based on 23 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Cancun, an All-Inclusive Resort

Everyone (7) Couples (3) Family (8)
5 out of 5

Posted by on Apr 20, 2023

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5 out of 5

Posted by on Feb 24, 2023

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Comment from Hotel Management

Mar 18, 2023 by Hilton Cancun

Thank you, Angela.

3 out of 5
It's a nice place but a $45 cab ride into town. Driveway is 2-3 miles long. We had to change rooms due to a plumbing issue. Then a broken coffee maker, power in our room went out twice and the toilet seat had to be replaced. All this in a 1-year-old resort. Numerous tiles missing from the pools. Food was pretty good especially the pizza, ribs and chicken wings at their Super Bowl party.

Posted by on Feb 16, 2023

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Comment from Hotel Management

Feb 21, 2023 by Hilton Cancun

David, thank you so much for sharing such a detailed review. Your feedback is certainly a valuable tool that allow us to reinforce our good practices.

4 out of 5
Service food and overall condition were very good

Posted by on Jan 14, 2023

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Comment from Hotel Management

Feb 13, 2023 by Hilton Cancun

Thank you so much for your feedback. Until Next time!

4 out of 5
Nice new hotel

Posted by on Jan 14, 2023

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Comment from Hotel Management

Feb 20, 2023 by Hilton Cancun

Thank you, Eduardo!

4 out of 5
Not great communication as far as what’s available on the property or how to make reservations for restaurants. Was unable to get restaurant reservations the first tonight because they were booked solid

Posted by on Jan 2, 2023

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Comment from Hotel Management

Feb 14, 2023 by Hilton Cancun

Thank you so much for sharing your review. Your feedback is certainly a valuable tool that allow us to reinforce our good practices.

5 out of 5
Overall nice stay . Affordable Clean Comfortable Quality Safe

Posted by on Dec 29, 2022

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Comment from Hotel Management

Jan 2, 2023 by Hilton Cancun

Sajo, thank you so much for visiting Hilton Cancun. We appreciate your feedback and we are thrilled to learn you had such a lovely time with us. We hope to see you back again soon!

4 out of 5

Posted by , from Cincinnati on Nov 11, 2022

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5 out of 5
N/A

Posted by on Nov 1, 2022

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Comment from Hotel Management

Nov 2, 2022 by Hilton Cancun

Thank you, Ashley!

5 out of 5

Posted by on Sep 8, 2022

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About the Hilton Cancun, an All-Inclusive Resort

Location Highway 307, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service (limited menu)
  • Dining availability limited at one or more venues

Not included

  • Surcharge for premium food items

  • One or more venues limit dining availability
  • Surcharge for premium food items
  • Limited meals offered through room service
  • All available beverages included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included

Property Features

Hilton Cancun, an All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Bring your whole family to Hilton Cancun, an All-Inclusive Resort for summer fun including 2 outdoor swimming pools, a complimentary water park, and a complimentary children's club. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a steam room, a fitness center, and a garden. You'll have access to the outdoor pool at a partner property. Free self parking and valet parking are available. This 4.5-star Cancun property is smoke free.

  • 714 guestrooms or units
  • 7 levels
  • 2 bars by the pool
  • Built in 2021
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • On private beach
  • Free water park access
  • Number of outdoor pools - 2
  • Waterslide
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Hilton Cancun, an All-Inclusive Resort offers 714 air-conditioned accommodations with coffee/tea makers and bathrobes. This Cancun property provides complimentary wireless Internet access. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Bathrobes
  • Air conditioning
  • Connecting rooms available
  • Wheelchair accessible
  • Desk chair

Food & Drink

Azulinda Lobby Bar - Onsite lobby lounge.

Azulinda Market & Cafe - Onsite café. Open 24 hours. Open daily.

Vela Food Hall - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.

La Luce - This restaurant serves dinner only. Open daily.

Maxal - This restaurant serves lunch and dinner. Open daily.

24-hour room service is available.

Nearby Activities

A private beach and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools are on site along with a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: MXN 1100 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 51 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Union Pay. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer; cashless payment methods are available for all transactions; reservations are required for some onsite facilities. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and CleanStay (Hilton).

  • UnionPay
  • Property does not require health documentation at check-in
  • Cashless transactions are available
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Pets allowed in specific rooms only
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 1100 per accommodation, per stay
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Cancun an All Inclusive Resort
  • Hilton Cancun, an All-Inclusive Resort Cancun
  • Hilton Cancun, an All-Inclusive Resort All-inclusive property

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.