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4.7 out of 5

"It was a brief stay but the staff made us feel wecime and at ease from moment we walked through the front doors. Friendly, charismatic staff and be ... " More

By a verified traveler on Thu 09 Aug 2018

Hotel Description

5-star beachfront hotel near Tortuga Beach

Beachside getaway

Within a 10-minute walk of this Zona Hotelera hotel, you'll find Cancun Interactive Aquarium and La Isla Shopping Mall. Aquaworld and Forum Beach are also within 3 miles (5 km).

Luxury amenities

This luxury hotel features a full-service spa, a nightclub, and 8 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Enjoy the 7 outdoor pools and perks like free valet parking and free WiFi.

Free WiFi, iPod docks

Boasting comforts such as Egyptian cotton sheets and down comforters, the 371 guestrooms offer thoughtful touches like bathrobes and slippers. Other amenities include free WiFi, balconies, and Smart TVs with satellite channels.

Premium Room, 1 King Bed, Non Smoking, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max
$381 per night

Premium Room, 1 King Bed, Non Smoking, Oceanfront (Aqua Club)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed, Terrace, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 2 Double Beds, Non Smoking, Oceanfront (Aqua Club)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Suite, 1 King Bed, Jetted Tub, Oceanfront (Aqua)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Room, 2 Double Beds, Non Smoking, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Live Aqua Beach Resort Cancún - All Inclusive - Adults Only ratings based on 236 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Live Aqua Beach Resort Cancún - All Inclusive - Adults Only

Everyone (73) Couples (26) Family (6)
5 out of 5
Everything was top notch….it was cleverly thought through! The only part I would have changed was the concierge trying to get us to do a45 min presentation the very next day after we arrived….at least they were not as pushy as some other resorts!

Posted by on Jun 24, 2019

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5 out of 5
Service, service, service. Simply the best! Employees attitude is outstanding.

Posted by on Jun 23, 2019

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5 out of 5
Great food with relaxing atmosphere. Loved the pool and the beach with solid service to all areas with quick service. Could use a little more entertainment during the evening hours.

Posted by on Jun 20, 2019

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5 out of 5
The Resort was clean and recently updated as were the rooms and the restaurants. The service was very good and efficient, and there were ample workers available in both the restaurants and as well with pool and beach service . Management was very helpful with any questions and requests . Aqua club was very clean and had ample choices of drinks and food with a wonderful view of the beach . The grounds and beach were well maintained and very clean . The food and drinks at all spots at the resort were excellent. There is a very pleasant aroma of scented oils located in the hallways and gathering spots around the resort to give the place a fresh scent and to invigorate your senses . There is really nothing to say negatively about this resort , as all the amenities are right there for you and the staff is very helpful and well trained to service all your requests.

Posted by , from Endwell, NY on Jun 5, 2019

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Comment from Hotel Management

Jun 8, 2019 by Alfredo Santamaria

Thank you for taking the time to leave your comments regarding your recent stay with us. We are pleased to read that you enjoy our service and updated facilities. We hope you come back soon! Sincerely, In Laa´Kech!

5 out of 5
WOW! I was here with my boyfriend for 6 days. This hotel has the friendliest staff, clean amenities, large and spacious rooms. (Make sure to book aqua club, WORTH IT!) Aqua club is worth it because you get excellent service, it’s the only place to watch a perfect sunset in the whole hotel, and you get your own breakfast every morning. I recommend spending the money on a spa tub room. It is a lot bigger than the other basic rooms. (Even the robes are better and the cabana/foot rubs every day is worth the extra money for aqua club) lastly, if you’re looking for party, this could be a good time. However, this hotel has LOTS of couples so it is also great for weddings, work parties, and even just a couples romantic getaway. Did I mention the spa?? You check in an hour early, they take you to the sauna, steam room, foot soak, cold pool, hot pool, and then you go to your appointment. Worth every penny! I hope you love it just as much as we did :)

Posted by on May 15, 2019

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Comment from Hotel Management

Jun 8, 2019 by Alfredo Santamaria

Thank you for taking the time to provide such a detailed and flattering review of your recent stay at Live Aqua Cancún. We take pride in creating a relaxing atmosphere that will submerge our guests into tranquility and away from their daily routines. I am happy to read that your stay was enjoyable and that the staff managed to create such a positive impact on your vacation. We look forward to seeing you soon. In Laa´Kech!

5 out of 5
Excellent view of beach, clean resort, friendliest staff around, amazing food!

Posted by on May 14, 2019

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Comment from Hotel Management

May 15, 2019 by Alfredo Santamaria General Manager

Thank you so much for selecting Live Aqua Cancun! We greatly appreciate for taking the time to share with us your comments on your recent visit to our hotel. I am glad to hear that you enjoyed your stay and we hope to have the pleasure to welcome you back in the near future. Kind Regards, In Laa´kech!

5 out of 5
The resort exceeded my expectation in cleanliness, service and attention to details. The restaurants are great and the wait time was minimum. overall it was a great experience and I will be back

Posted by on May 14, 2019

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Comment from Hotel Management

May 15, 2019 by Alfredo Santamaria General Manager

Thank you so much Robert for selecting Live Aqua Cancun! We greatly appreciate for taking the time to share with us your comments on your recent visit to our hotel. I am glad to hear that you enjoyed your stay and we hope to have the pleasure to welcome you back in the near future. Kind Regards, In Laa´kech! Alfredo Santamaría

3 out of 5
I would not return to Live Aqua for several reasons. 1) There were visitors smoking hookah, cigarettes and cigars in pool area. The smoking policy is not enforced. 2) They had several conventions there; because of this, people who would not normally come to a nice resort like this got intoxicated and acted inappropriately. I did not want to spend my vacation with “spring break partiers.” The positive things about the resort include: 1) the food at all the restaurants was above normal, especially the buffet. 2) The service was outstanding. 3) I loved the yoga classes, the afternoon crepe bar and the live music in AKA bar area. 4) The fitness center is very well equipped and clean. 5) If you visit, you must try the “Silent Party” at the Egos Bar.

Posted by , from Dallas, TX on May 6, 2019

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Comment from Hotel Management

May 8, 2019 by Alfredo Santamaria General Manager

Dear Jennifer, Thank you for taking the time to share your recent experience at Live Aqua Cancun, which contributes greatly to our improvement. It is my deepest regret to read that you went through so many inconveniences during your stay; I assure you that the circumstances you described are not typical with the high standards that we strive to provide. We take pride in creating memorable experiences for our guests and in order to do so we focus on following the highest standards of quality and service. I will be working hand in hand with our heads of departments in order to ensure that all our staff is completely committed to our guests and reaching our goals. Your feedback is our best source of guidance when implementing strategies aimed to gain our guests complete satisfaction. I remain at your service, In Laa´kech! Alfredo Santamaría

4 out of 5
It’s 1st Class all the way! You can’t go wrong here, it’s service, service, service.

Posted by , from Medina, USA on May 5, 2019

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Comment from Hotel Management

May 6, 2019 by Alfredo Santamaria General Manager

Dear FJF, Thank you so much for selecting Live Aqua Cancun! We greatly appreciate for taking the time to share with us your comments on your recent visit to our hotel. I am glad to hear that you enjoyed your stay and we hope to have the pleasure to welcome you back in the near future. Kind Regards, In Laa´kech! Alfredo Santamaría

4 out of 5
The hotel and staff : amazing. We love the view and food. Just one thing do not like: they do not have show o. Weekdays we check in Sunday and only on Thursday we start seeing a show😟.

Posted by on May 4, 2019

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Comment from Hotel Management

May 6, 2019 by Alfredo Santamaria General Manager

Thank you for taking the time to share your comments on your recent stay at Live Aqua Cancun. I am glad to know that your overall experience was enjoyable, Thank you as well for sharing your feedback; We very much look forward to welcome you back to fulfill your new requirements during your next visit to our hotel. Until then, our best regards. In Laa’kech! Alfredo Santamaría

About the Live Aqua Beach Resort Cancún - All Inclusive - Adults Only

Location Blvd. Kukulcan KM.12.5, Zona Hotelera, Cancun, QROO 77500

All-inclusive Details

All-inclusive room rates at Live Aqua Beach Resort Cancún - All Inclusive - Adults Only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities

  • Fitness facilities

Entertainment

  • Onsite entertainment and activities

Not included

  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours

  • Laundry/dry cleaning services not included
  • All available beverages included
  • Minibar (all beverages included)
  • 24-hour room service
  • Onsite entertainment and activities included
  • Spa/beauty facilities and services not included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Offsite tours not included
  • Fitness facilities included
  • All food and beverages included

Property Features

Some rates at Live Aqua Beach Resort Cancún - All Inclusive - Adults Only are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Live Aqua Beach Resort Cancún - All Inclusive - Adults Only you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 8 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a swim-up bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This luxury hotel also offers a health club, a steam room, and a garden. Valet parking is free. Smoking is allowed in designated areas at this 5-star Cancun hotel.

  • 1 building
  • 371 guestrooms or units
  • 9 levels
  • 8 dining venues
  • 3 bars or lounges
  • Built in 2005
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free valet parking

Transport

  • Parking: Free valet parking

Room Amenities

Live Aqua Beach Resort Cancún - All Inclusive - Adults Only offers 371 air-conditioned accommodations with iPod docking stations and DVD players. Rooms open to balconies. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. Smart televisions come with premium satellite channels and video-game consoles. Coffee/tea makers and minibars are provided. Bathrooms include showers, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Private balcony
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • DVD player
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Gaming console
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

SIE7E - Overlooking the ocean and pool, this buffet restaurant serves breakfast, lunch, and dinner.

AZUR - Overlooking the ocean and pool, this fine-dining restaurant specializes in Mediterranean cuisine and serves lunch and dinner.

MB - This fine-dining restaurant serves dinner only.

Varenna - This bistro specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

7 outdoor swimming pools are on site along with a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Volleyball on site
  • Yoga classes/instruction on site

Spa Services

Spa Aqua has massage/treatment rooms. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including hydrotherapy and thalassotherapy. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

Guests under 18 years old are not allowed in the spa.

  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Onsite parties or group events are strictly prohibited.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Onsite parties or group events are strictly prohibited.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Events/parties not allowed
  • Caters to adults only

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 25.35 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Aqua All Inclusive
  • Aqua Cancun All Inclusive
  • Cancun All Inclusive Live Aqua
  • Cancun Aqua
  • Live Aqua Adults Only
  • Live Aqua Adults Only All Inclusive
  • Live Aqua Cancun Adults Only
  • Live Aqua Cancun All Inclusive
  • Live Cancun All Inclusive
  • Live Aqua Cancun Adults All Inclusive Hotel
  • Live Aqua Adults All Inclusive Hotel
  • Live Aqua Cancun Adults All Inclusive
  • Live Aqua Adults All Inclusive
  • Live Aqua Cancun Adults
  • Live Aqua Beach Resort Cancún Adults Only All Inclusive
  • Live Aqua Cancun Adults Only All Inclusive
  • Live Aqua Beach Resort Cancún All Inclusive Adults Cancun
  • Live Aqua Beach Resort Cancún All Inclusive Adults
  • Live Aqua Beach Cancún All Inclusive Adults Cancun
  • Live Aqua Beach Cancún All Inclusive Adults
  • Live Aqua Cancun Inclusive

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Added Benefits

Book a stay in a "Suite" room type and receive free use of a pool cabana with a 20-minute massage daily.


Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.