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Live Aqua Cancun - Adults Only - All-Inclusive

5.0 star property
5-star beachfront property near Hotel Zone Beaches

Choose dates to view prices

Photo gallery for Live Aqua Cancun - Adults Only - All-Inclusive

Aerial view
Property video
7 outdoor pools, open 8:00 AM to 6:00 PM, cabanas (surcharge)
Lobby
Executive lounge

Reviews

9.2 out of 10
Wonderful

Popular amenities

Explore the area

View in a map
Blvd. Kukulcan KM.12.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Cancun Interactive Aquarium
    ‪2 min walk‬
  • Place, La Isla Shopping Mall
    ‪3 min walk‬
  • Place, Hotel Zone Beaches
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬

Room options

Premium King Room with Partial Ocean View

  • Sleeps 2

View all photos for Ocean Front Premium King Room

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Ocean Front Premium King Room

  • Sleeps 2

Ocean Front Premium King Room with Terrace

  • Sleeps 2

Premium King Room with Garden View

  • Sleeps 2

Premium Aqua Club Ocean Front King Room

  • Sleeps 2

View all photos for Premium Room, 1 King Bed, Non Smoking, Garden View

Premium Room, 1 King Bed, Non Smoking, Garden View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Premium Room, 1 King Bed, Non Smoking, Garden View

9.2 out of 10
Wonderful
(43 reviews)
  • 353 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking, Garden View

Premium Room, 2 Double Beds, Non Smoking, Garden View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Premium Room, 2 Double Beds, Non Smoking, Garden View

9.6 out of 10
Exceptional
(21 reviews)
  • 364 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Non Smoking, Oceanfront

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Premium Room, 1 King Bed, Non Smoking, Oceanfront

9.8 out of 10
Exceptional
(38 reviews)
  • 353 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking, Oceanfront

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Premium Room, 2 Double Beds, Non Smoking, Oceanfront

8.0 out of 10
Very good
(19 reviews)
  • 364 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds, Terrace, Oceanfront

Premium Room, 2 Double Beds, Terrace, Oceanfront | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Premium Room, 2 Double Beds, Terrace, Oceanfront

9.6 out of 10
Exceptional
(10 reviews)
  • 471 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Terrace, Oceanfront

Premium Room, 1 King Bed, Terrace, Oceanfront | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Premium Room, 1 King Bed, Terrace, Oceanfront

9.2 out of 10
Wonderful
(10 reviews)
  • 461 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking, Oceanfront (Aqua Club)

Beach/ocean view

Premium Room, 1 King Bed, Non Smoking, Oceanfront (Aqua Club)

9.8 out of 10
Exceptional
(26 reviews)
  • 353 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking, Oceanfront (Aqua Club)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Premium Room, 2 Double Beds, Non Smoking, Oceanfront (Aqua Club)

9.0 out of 10
Wonderful
(4 reviews)
  • 364 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Jetted Tub, Oceanfront (Aqua)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite, 1 King Bed, Jetted Tub, Oceanfront (Aqua)

10.0 out of 10
Exceptional
(3 reviews)
  • 641 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking, Ocean View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Premium Room, 2 Double Beds, Non Smoking, Ocean View

8.6 out of 10
Excellent
(7 reviews)
  • 364 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Non Smoking, Ocean View

Premium Room, 1 King Bed, Non Smoking, Ocean View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Premium Room, 1 King Bed, Non Smoking, Ocean View

8.0 out of 10
Very good
(23 reviews)
  • 353 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Honey Moon)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite (Honey Moon)

  • 646 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Tierra)

Suite (Tierra) | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite (Tierra)

10.0 out of 10
Exceptional
(3 reviews)
  • 753 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Viento)

Suite (Viento) | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite (Viento)

10.0 out of 10
Exceptional
(1 review)
  • 649 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Honey Moon Suite

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Honey Moon Suite

  • Sleeps 3

View all photos for Tierra Suite

Living area | 65-inch Smart TV with cable channels, table tennis, books

Tierra Suite

  • Sleeps 3

Viento Suite

  • Sleeps 3

View all photos for Aqua Suite

Living area | 65-inch Smart TV with cable channels, table tennis, books

Aqua Suite

  • Sleeps 3

View all photos for Premium Room, 1 King Bed, Partial Ocean View

Premium Room, 1 King Bed, Partial Ocean View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Premium Room, 1 King Bed, Partial Ocean View

9.0 out of 10
Wonderful
(6 reviews)
  • 353 sq ft
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Partial Ocean View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Premium Room, 2 Double Beds, Partial Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • 353 sq ft
  • Partial sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite (Wellness Aqua)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite (Wellness Aqua)

  • 646 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Wellness Aqua Suite

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Wellness Aqua Suite

  • Sleeps 3

Premium Partial King Room With Ocean View

  • Sleeps 2

Premium Partial Two Double Room With Ocean View

  • Sleeps 3

Premium Two Double Room with Garden View

  • Sleeps 3

Ocean Front Premium Two Double Room

  • Sleeps 3

View all photos for Premium Two Double Room with Partial Ocean View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Premium Two Double Room with Partial Ocean View

  • Sleeps 3

Premium Aqua Club Ocean Front Two Double Room

  • Sleeps 3

Ocean Front Premium Two Double Room with Terrace

  • Sleeps 3

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Aerial view

Moon Palace Cancun - All-Inclusive

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  • All inclusive
  • Spa
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4.1 out of 5, Very Good, 2,969 reviews
$321 nightly
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About the neighborhood

Cancun

Beachside getaway.Within a 10-minute walk of this Zona Hotelera property, you'll find La Isla Shopping Mall and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Tequila Museum and Nichupté Lagoon are also within half a mile (1 km).

What's nearby

  • Cancun Interactive Aquarium - 2 min walk - 0.1 miles
  • La Isla Shopping Mall - 3 min walk - 0.2 miles
  • Isla Dorada - 5 min walk - 0.3 miles
  • Hotel Zone Beaches - 6 min walk - 0.4 miles
  • Marlin Beach - 6 min walk - 0.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • ‪El Fish Fritanga - ‬6 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪McDonald's - ‬5 min walk
  • ‪Hooters - ‬6 min walk
  • ‪Don Julio Restaurant - ‬5 min walk

About this property

Live Aqua Cancun - Adults Only - All-Inclusive

5-star beachfront property near Hotel Zone Beaches
Live Aqua Cancun - Adults Only - All-Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. At Live Aqua Cancun - Adults Only - All-Inclusive you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a hot tub, and a steam room. Free self parking and valet parking are available. A complete renovation of Live Aqua Cancun - Adults Only - All-Inclusive was completed in December 2019.

This 5-star Cancun property is smoke free.

  • 1 building
  • 371 guestrooms or units
  • 9 levels
  • 8 dining venues
  • 5 bars or lounges
  • Meeting rooms
  • 14564 sq ft of conference space
  • 1353 sq m of conference space
  • Built in 2005
  • Cooked-to-order breakfast (free)
  • Nightclub
  • Karaoke
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Live Aqua Cancun - Adults Only - All-Inclusive offers 371 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 65-inch Smart televisions come with premium cable channels.

Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Feel Harmony Spa has 4 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Preferred Hotels & Resorts.

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4.4 out of 5, Excellent, 2,380 reviews
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to noon
  • 5 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Books
  • Evening entertainment
  • Full-service spa
  • Gym
  • Hot tub
  • Karaoke
  • Nightclub
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (39 inches high)
  • Lever door handles
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Entertainment

  • 65-inch smart TV with premium cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free rollaway/extra bed
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Dining table
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 44 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.27 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 100 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Onsite parties or group events are strictly prohibited.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Aqua All Inclusive
Aqua Cancun All Inclusive
Cancun All Inclusive Live Aqua
Cancun Aqua
Live Aqua Adults Only
Live Aqua Adults Only All Inclusive
Live Aqua Cancun Adults Only
Live Aqua Cancun All Inclusive
Live Cancun All Inclusive
Live Aqua Cancun Adults All Inclusive Hotel
Live Aqua Adults All Inclusive Hotel
Live Aqua Cancun Adults All Inclusive
Live Aqua Adults All Inclusive
Live Aqua Cancun Adults
Live Aqua Beach Resort Cancún Adults Only All Inclusive
Live Aqua Cancun Adults Only All Inclusive
Live Aqua Beach Resort Cancún All Inclusive Adults Cancun
Live Aqua Beach Resort Cancún All Inclusive Adults
Live Aqua Beach Cancún All Inclusive Adults Cancun
Live Aqua Beach Cancún All Inclusive Adults
Live Aqua Cancun Inclusive

Frequently asked questions

How close is Live Aqua Cancun - Adults Only - All-Inclusive to the airport?

Live Aqua Cancun - Adults Only - All-Inclusive is 12.4 mi (20-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Live Aqua Cancun - Adults Only - All-Inclusive?

As of Dec 5, 2025, prices found for a 1-night stay for 2 adults at Live Aqua Cancun - Adults Only - All-Inclusive on Dec 15, 2025 start from $561.48, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Live Aqua Cancun - Adults Only - All-Inclusive have an airport shuttle?

Airport shuttle services are not available at Live Aqua Cancun - Adults Only - All-Inclusive.

How close is Live Aqua Cancun - Adults Only - All-Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Live Aqua Cancun - Adults Only - All-Inclusive offer free breakfast?

Live Aqua Cancun - Adults Only - All-Inclusive offers free cooked-to-order breakfast every day from 7:00 AM to noon.

Is there a casino at Live Aqua Cancun - Adults Only - All-Inclusive?

No, there is no casino at this property, but PlayCity Casino (14-min drive) and Royal Yak Casino and Sports Book (15-min drive) are nearby.

What time is check-in at Live Aqua Cancun - Adults Only - All-Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM.

Is there free parking at Live Aqua Cancun - Adults Only - All-Inclusive?

This property offers free self parking and valet parking.

Does Live Aqua Cancun - Adults Only - All-Inclusive have a pool?

Live Aqua Cancun - Adults Only - All-Inclusive features 7 outdoor pools. Guests can enjoy pool access from 8:00 AM to 6:00 PM.

Does Live Aqua Cancun - Adults Only - All-Inclusive have a restaurant?

There are 8 onsite restaurants, offering options like Mexican cuisine, garden views, and a poolside location.

Does Live Aqua Cancun - Adults Only - All-Inclusive have a spa?

Pamper yourself with a day at Feel Harmony Spa, where you can enjoy facials, hydrotherapy, and body wraps.

How close is Live Aqua Cancun - Adults Only - All-Inclusive to downtown Cancun?

Live Aqua Cancun - Adults Only - All-Inclusive is 0.7 mi away from Avenida Kukulkan.

Live Aqua Cancun - Adults Only - All-Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1376 out of 1892 reviews
Rating 8 - Good. 284 out of 1892 reviews
Rating 6 - Okay. 153 out of 1892 reviews
Rating 4 - Poor. 38 out of 1892 reviews
Rating 2 - Terrible. 41 out of 1892 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

ROCIO, Burnaby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Neil Joseph

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Live Aqua was incredible and we will be back. Couldn't have asked for a better time. Great food- great atmosphere- great staff- great rooms- great pools- everything was absolutely ideal!
Stayed 3 nights in Sep 2025

10/10 Excellent

Khester

Stayed 4 nights in Aug 2025

10/10 Excellent

Johanna

Stayed 6 nights in Aug 2025

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large selection of excellent food. Quiet pool area with friendly staff.
Stayed 5 nights in Aug 2025

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Tanya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and great customer service!
Stayed 3 nights in Aug 2025

10/10 Excellent

Katrina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent friendly accommodating staff! Best service I’ve had at an all inclusive. Food was good.Room was nice with ocean view. Location was great. Walkable to the Isle mall which has everything! Much more than expected! Short taxi ride to get on a ferry to take a day trip to the beautiful Isle Mujeres. Which I fully recommend! Coco Bongo was a blast! All around great time!
Stayed 4 nights in Aug 2025

10/10 Excellent

Jose

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Jose j

Stayed 3 nights in Aug 2025

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Hidayatullah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular
Stayed 2 nights in Aug 2025

10/10 Excellent

Gary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jacqueline and Frida were wonderful helping me with whatever I needed.
Stayed 3 nights in Aug 2025

8/10 Good

Dalia, Costa Mesa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2025

6/10 Okay

rolana, London

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Room is very comfortable, king bed with balcony. Everything was good. Enjoyed. Lunch buffet is low quality. Smoothies taste more watery. Disappointed with staff, i was hotel guest, paid too high for one night. Next morning my partner was French visitor, visited me and excited to take me after check out. Staff haven’t allow my visitor in hotel. Staff is not kind, unprofessional service and no respect with us. I with my visitor checked out too early, waste money as i paid. I haven’t stayed on pool resort. Missed out my enjoyable day. I felt that they thrown us away from hotel as i was hotel guest. I think they could compensate me for apology
Stayed 1 night in Aug 2025

10/10 Excellent

Patricia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around excellent. The staff was amazing and attentive. Plan to come back.
Stayed 4 nights in Aug 2025

10/10 Excellent

Luis Enrique

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay awesome food really nice treatment from the staff. Very comfortable bed.
Stayed 2 nights in Aug 2025

10/10 Excellent

Mario Luis

Stayed 3 nights in Aug 2025

8/10 Good

Stacy

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The food at Mb was excellent. Our coffee machine in our room didn’t work. I should’ve gone to Starbucks more often instead of fighting with the machine. The views were pretty. The gym was small and crowded. Staff was friendly.
Stayed 4 nights in Aug 2025

10/10 Excellent

Khalid

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 4 nights in Aug 2025

10/10 Excellent

Ellen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how they have beach access and the infinity pools were amazing. Best service i have ever had. Lots of great selections for restaurants. Would definitely come back.
Stayed 4 nights in Aug 2025

10/10 Excellent

Gerson

Stayed 4 nights in Aug 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Very quite resort
Stayed 3 nights in Aug 2025

10/10 Excellent

William, Dallas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the resort, the staff all know your name. Hreat food especially at MB. wind did not cooperate so had six out of seven days of sagassum.
Stayed 7 nights in Aug 2025