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4.7 out of 5

"The food was excellent and the service was just as great! We will be back! " More

By a verified traveler on Sun 05 Sep 2021

Hotel Description

4-star beachfront property with 3 outdoor pools

On the beach

At this Zona Hotelera property, you'll be within a 5-minute walk of Costa Occidental de Isla Mujeres National Park and Yamil Lu'um Archaeological Zone. La Isla Shopping Mall and Cancun Interactive Aquarium are also within half a mile (1 km).

All-inclusive

A full-service spa, 4 restaurants, and 3 outdoor pools are all featured at this smoke-free property. Bring the family and enjoy the free kid's club, children's pool, and arcade/game room. Relax with a drink at one of the 4 bars/lounges and enjoy free perks like full breakfast and valet parking.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 287 guestrooms also offer free WiFi and free minibar items. LCD TVs come with satellite channels, and other amenities include balconies and 24-hour room service.

Deluxe Lagoon View, Kids & Teens Free + Flex cancellation options

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$263* Per night/room Oct 5 - Oct 6

Honeymoon Suite, Flex cancellation options

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room Ocean View, Kids & Teens Free + Flex cancellation options

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Room, 2 Bedrooms, Kids & Teens Free + Flex cancellation options

Bed Count 1 King Bed Maximum Occupancy 6 Max

Presidential Suite, 2 Bedrooms, Ocean View

Bed Count 1 King Bed Maximum Occupancy 6 Max

Beach Palace Resort All Inclusive ratings based on 26 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Beach Palace Resort All Inclusive

Everyone (6) Couples (1) Family (7)
5 out of 5
The food was excellent and the service was just as great! We will be back!

Posted by on Sep 5, 2021

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Comment from Hotel Management

Sep 6, 2021 by Beach Palace

Dear Nikki, Thank you so much for taking the time to share your experience with us. We are glad to learn the service from our team and our food centers exceeded your expectations. We look forward to welcoming you and your family again. Cordially,

5 out of 5
Good customer service, very clean facility, good food, nice beach and pool.

Posted by on Aug 26, 2021

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Comment from Hotel Management

Aug 27, 2021 by Beach Palace

Dear Terrell, Thank you so much for taking the time to share your amazing experience with us. We look forward to welcoming you and your family again. Cordially,

5 out of 5
Excellent resort to stay for couple or family. I loved every minute of my stay. I wished I had booked a longer stay. The staff was awesome! The excursion staff was awesome. The resort was a great choice. I plan to visit again and stay at the Beach Palace. Me and my family loved the friendly staff. All the food and drinks and sweets you want. Pool and beach are awesome. The room was great. Loved the balcony and the view we had. We had the best time ever.

Posted by on Aug 26, 2021

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Comment from Hotel Management

Aug 27, 2021 by Beach Palace

Dear Karen Michelle, Thank you for your wonderful comments about our resort, our team is always looking forward to surpass our guests' expectations. We cannot wait to welcome you, surpass your expectations and give you the best of times! Cordially,

5 out of 5

Posted by on Jun 24, 2021

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Comment from Hotel Management

Jul 5, 2021 by Beach Palace

Dear guest; We thank you for choosing Beach Palace. We look forward to welcoming you back soon. Best regards,

5 out of 5
Beach Palace was an amazing resort I will definitely go again<3

Posted by on Feb 25, 2020

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Comment from Hotel Management

Feb 25, 2020 by Beach Palace

Dear MariaD, Thank you for your preference and for considering us as amazing. We truly hope to have the honor of welcoming you once again to continue pampering you. Warm regards.

5 out of 5

Posted by on Nov 30, 2019

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Comment from Hotel Management

Dec 2, 2019 by Beach Palace

Thank you so much for your 5-star rating, we all look forward to the opportunity of hosting you once more!

5 out of 5
We loved our stay at the Beach Palace. The food was amazing and the beach was beautiful. All the service staff was friendly and working non-stop. The hotel was the perfect size for us as it was easy to find my kids at all times. There was entertainment nightly which the kids enjoyed. My only compliant is the sales folks. We didn't do the 90min presentation as I wasn't interested in whatever they're selling. I guess this is common for many of the hotels, but after going through that, I decided not use most of my hotel credits. I build financial models for a living so I kind of know how it works. Still a good deal but I just decided not to use it.

Posted by , from Denver, CO on Aug 6, 2019

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Comment from Hotel Management

Aug 7, 2019 by Beach Palace

Dear Guest, We appreciate your feedback during your last stay as it is very important to us. Thank you so much for choosing us and recommending us, it sincerely means a lot to us. Last but not least, I make an official invitation for you to come back. It will be a complete honor for us to have the opportunity of welcoming you to our resort to enjoy a truly memorable vacation. Best regards.

5 out of 5
I cannot find one negative thing to say about The Beach Palace. The food and drinks were extraordinary, the service was perfect...overall a completely outstanding experience.

Posted by , from Chicago on Jun 16, 2019

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Comment from Hotel Management

Jun 18, 2019 by Beach Palace

Dear Robert, We are honored and delighted to receive such an amazing review from your last visit to our resort, we are thrilled to read that you had an excellent and memorable getaway with us, look forward to welcoming you back!

5 out of 5
Beach Palace is a dream! Everyone you come in contact there is so nice and helpful! The room was cleaned every day to perfection. The beds were comfy. Hotel property is stunning. The food was the only part that was mediocre. Everything else was just extraordinary!!!! Will definitely be returning. Shoutout to Luis who kept us entertained every day at the pool. The kids loved him! Gabriella made us omelettes every morning and was the sweetest!

Posted by on Jun 7, 2019

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Comment from Hotel Management

Jun 11, 2019 by Beach Palace

Dear Ali, Thank you so much for your kind words, all our staff is always committed to delivering the best service. we all look forward to the opportunity of hosting you once more!

5 out of 5

Nice hotel on the hotel strip

Cons: Advertising amenities should be more inclusive of the clients that you serve. I saw all types of nationalities at the hotel but not in your adertising
Location: Convenient location. We took a bus for only 20 pesos each to the Mayan World.
The staff were very friendly and helpful. It was clean and extra care was taken to make sure my grand daughter who has allergies was made aware of things she should not have and the cook even fixed something just for her. I liked that all the towels were removed from the chairs every evening and it was easy to find a nice spot each day that we were there. There were enough pools and the slide was enjoyed by both children and adults. The food was plentiful and tasty. I tried the wok restaurant just to have a different experience and it was nice. Unfortunately because of the seaweed I didn't get to enjoy the beach water. The nightly shows were nice. There were also many options for places to eat.

Posted by on Jul 13, 2018

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Comment from Hotel Management

Jul 14, 2018 by Beach Palace Cancun

Dear Guest, It is a great honor for us to receive your quite positive comments. Thank you so much for choosing Beach Palace and taking the time to share your review with us. We are always eager to learn about our guest's experience and ensure we surpass all of their expectations. It is wonderful to know your stay at Beach Palace was everything you were looking for, and so we hope to have the chance to host you again in a near future. Please come back soon to Beach Palace, it is always a pleasure to host you. Best wishes, Beach Palace Cancun

About the Beach Palace Resort All Inclusive

Location Blvd Kukulcan Km 11.5, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities

  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Dancing

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving excursions
  • Snorkeling excursions
  • Surcharge for premium or imported alcoholic beverages
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Volleyball included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Surcharge for premium or imported alcoholic beverages
  • Minibar (all beverages included)
  • Meals and drinks at companion properties included
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included

Property Features

Beach Palace Resort All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Beach Palace Resort All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a steam room. You'll have access to the outdoor pool at a partner property. Self parking and valet parking are free. This 4-star Cancun property is smoke free.

  • 1 building
  • 287 guestrooms or units
  • 12 levels
  • 4 dining venues
  • 4 bars or lounges
  • Full breakfast (free)
  • Bar by the pool
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Beach Palace Resort All Inclusive offers 287 accommodations with free minibar items and safes. Rooms open to balconies. LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private balcony
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free full breakfast daily from 7 AM to 11:30 AM.

Tequila - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Bocelli - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Wok - This restaurant specializes in Asian cuisine and serves dinner only. Open select days.

AGRA BY WOK - This restaurant specializes in Indian cuisine and serves dinner only. Open select days.

SMOKEHOUSE - This restaurant specializes in Italian cuisine and serves lunch only. Open daily.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours on site
  • Beach yoga on site
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Fitness classes on site
  • Volleyball on site
  • Beach volleyball on site
  • Sailing nearby
  • Windsurfing nearby
  • Scuba diving nearby

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, Awe-Spa. Services include facials, body scrubs, and body treatments. The spa is equipped with a sauna and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Body treatments
  • Facial treatments
  • Body scrubs
  • Sauna in spa
  • Minimum age to access spa is 18

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

The Antigen testing fee for COVID-19 is waived for US citizens (maximum 2 guests per booking) staying 3 nights or more.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Beach Palace Resort All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, and American Express; cash is not accepted

Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property requires a passport at check-in for travelers who are not citizens of Mexico.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings. On-site antigen/rapid COVID-19 testing is available for a fee. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Onsite COVID-19 testing (Antigen) is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Laundry fee: MXN 315 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Beach Palace
  • Beach Palace Cancun
  • Beach Palace Resort
  • Beach Palace Resort All Inclusive
  • Beach Palace Resort All Inclusive Cancun
  • Beach Palace Hotel Cancun
  • Beach Palace Resort All Inclusive All-inclusive property Cancun
  • Beach Palace Resort All Inclusive All-inclusive property
  • Inclusive Inclusive Cancun
  • Beach Palace Resort All Inclusive Cancun
  • Beach Palace Resort All Inclusive All-inclusive property
  • Beach Palace Resort All Inclusive All-inclusive property Cancun

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.