4.6 out of 5

"The staff were very friendly and helpful. It was clean and extra care was taken to make sure my grand daughter who has allergies was made aware of thi ... " More

By a verified traveler on Fri 13 Jul 2018

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Hotel Description

4-star beachfront property near Tortuga Beach

Beachside getaway

Within a 15-minute walk of this Zona Hotelera property, you'll find Cancun Interactive Aquarium and La Isla Shopping Mall. Forum Beach and Cancun Convention Center are also within 2 miles (3 km).

All-inclusive

A full-service spa, 4 restaurants, and 3 outdoor pools are all featured at this all-inclusive property. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities. Relax with a drink at one of the 3 bars/lounges and enjoy free perks like full breakfast and valet parking.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 287 guestrooms also offer free WiFi and free minibar items. Other amenities include balconies, 24-hour room service, and LCD TVs with satellite channels.

Club Room, 1 King Bed, Concierge Service

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, Jetted Tub, Resort View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, Jetted Tub, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Room, 2 Bedrooms, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 6 Max

Deluxe, Lagoon View, with Jetted Tub

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Presidential Suite, 2 Bedrooms, Jetted Tub, Ocean View

Bed Count 1 King Bed Maximum Occupancy 6 Max

Beach Palace Resort All Inclusive ratings based on 25 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Beach Palace Resort All Inclusive

Everyone (4) Family (1)
5 out of 5

Nice hotel on the hotel strip

Cons: Advertising amenities should be more inclusive of the clients that you serve. I saw all types of nationalities at the hotel but not in your adertising
Location: Convenient location. We took a bus for only 20 pesos each to the Mayan World.
The staff were very friendly and helpful. It was clean and extra care was taken to make sure my grand daughter who has allergies was made aware of things she should not have and the cook even fixed something just for her. I liked that all the towels were removed from the chairs every evening and it was easy to find a nice spot each day that we were there. There were enough pools and the slide was enjoyed by both children and adults. The food was plentiful and tasty. I tried the wok restaurant just to have a different experience and it was nice. Unfortunately because of the seaweed I didn't get to enjoy the beach water. The nightly shows were nice. There were also many options for places to eat.

Posted by on Jul 13, 2018

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Comment from Hotel Management

Jul 14, 2018 by Beach Palace Cancun

Dear Guest, It is a great honor for us to receive your quite positive comments. Thank you so much for choosing Beach Palace and taking the time to share your review with us. We are always eager to learn about our guest's experience and ensure we surpass all of their expectations. It is wonderful to know your stay at Beach Palace was everything you were looking for, and so we hope to have the chance to host you again in a near future. Please come back soon to Beach Palace, it is always a pleasure to host you. Best wishes, Beach Palace Cancun

5 out of 5

Really good hotel for whole family

Pros: everything
Cons: perhaps more rotating dishes in the buffet. That is being really nit-picky, as there are plenty of choices.
Location: walk to a small ruin to the south, along the beach. Bus goes up/ down to shopping. about $1/ person.
Drinks were really good, Food was excellent, and Service was best of all. Pools/ sun: take your pick of pool loungers or beach. if you get down by about 10AM, you will get a spot. We also used the upper deck pools often. Nice change of pace. Tipping: everyone is different. we should have planned on $20-$30/ day in tips. US $ or Mexican are both fine. We did about $1-$2/ trip for drinks, and $3-$5/ table for meals. Drinks: use your resort credit and about $10-$15/ bottle to get a much better wine. The house wine is just o.k.. Margaritas were very good. Food: the grill areas/bar have decent options. Buffet is good- made to order omelets in AM. Grill and Italian restaurant were very good. Asian was slightly less. Kids options in all.

Posted by , from Iowa on Mar 18, 2018

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Comment from Hotel Management

Mar 21, 2018 by Beach Palace Cancun

Dear Jill, First and foremost, I would like to thank you for sharing such amazing review with us. Your satisfaction is our most important goal and I am pleased to know it was successfully accomplished. We would be grateful if you choose Beach Palace again the next time you are in Cancun, it will be a pleasure to host you and create many more unforgettable experiences. We shall see you soon. Best regards, Beach Palace Cancun

4 out of 5

Experience

Stayed in beach palace for a week, over all my experience was great, just a little overcrowded

Posted by on Jul 19, 2017

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Comment from Hotel Management

Jul 20, 2017 by Beach Palace Cancun

Dear Guest, Thank you so much for choosing us. We are glad to know you had a mostly positive experience. It also pain us deeply to know we didn't achieve a perception of excellence from our services, we will continue with the hard work, always looking forward to surpass all of your expectations during your next visit. Best regards, Beach Palace Cancun

5 out of 5

Amazing!!!

Our family vacation was amazing!! From the moment you arrive every staff member is attentive to your needs. The facility itself is beautiful and elegant. The beach view is spectacular and clean! We enjoyed the restaurants and the menus offered the most. Their restaurants are 5 Star and a culinary experience. The staff is so friendly that you get to know them by name. Gracias a todos en Beach Palace!! Fue un placer!!

Posted by , from ELP, TX on Jul 11, 2017

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Comment from Hotel Management

Jul 13, 2017 by Beach Palace Cancun

Dear Jesus, First and foremost, thank you so much for choosing Beach Palace. We're proud to know you had a wonderful time with us. Your satisfaction is our main priority and we're happy to discover your expectations were surpassed. We shall see you soon! Best regards, Beach Palace Cancun

3 out of 5

Too much pressure on buying timesharing

Pros: Staff was excellent very accommodating
Location: Not much
They kept calling us every morning asking us to come by for "resort credits" We kept seeing sales people in the restaurant. One even stepped in front of us in the elevator and was completely unaware we were there when we tried to get out at our floor... Seriously

Posted by on Mar 25, 2015

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5 out of 5

Amazing

Excellent Hotel, great service and very clean. Perfect location, would go back in a heart beat!

Posted by , from Downey, CA on May 30, 2013

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1 out of 5

Go somewhere else

Bad service. Bad food. Dirty towels and bed sheets. Not worth the money. Avoid this hotel.

Posted by , from Oceanside, CA on May 3, 2013

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5 out of 5

The service was excellent

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
We are a family of 4, just got back from Cancun. We loved the Beach Palace all inclusive resort for many reasons. The service was superior. The location of the hotel is perfect, right on the beach where the water is warm, clear blue and swimmable. The food options were good and there is always something going on regarding entertainment, tours, concerts, etc...

Posted by , from Orange County, CA on Jan 3, 2013

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5 out of 5

Great location, good size hotel for families.

Pros: Free breakfast, Close restaurants, Free Internet
My wife, 13 year old son and I had a blast at the Beach Palace. The location and size of the resort is great. We felt very comfortable with allowing our son to hang out and mingle with other kids his age. For the most part the staff is friendly and caters to your every need. They will attempt to sell you a membership. I said no once and was left alone the rest of my stay. If you are not interested just say no and stick to it. They will not treat you any different. Book roundtrip transportation from the airport prior to arrival. Overall we had a great vacation.

Posted by , from Los Angeles, CA, USA on Sep 14, 2012

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5 out of 5

20th ANNIVERSARY EXPERIENCE

Pros: Free breakfast, Close restaurants, Free Internet, Quiet, ocean view, bottled water, full stock bar
MY STAY AT THE BEACH PALACE WAS AMAZING.......THE PEOPLE WERE SO NICE AND HELPFUL WITH ALL OUR NEEDS..........THE FOOD WAS EXCELLENT AND THE STAFF WAS SO GREAT. I HAVE TO SAY, I CAN'T WAIT TO GO BACK AND STAY FOR A FULL TWO-WEEKS............................HOPEFULLY IN 2014 OR SOONER!!! CATHY & GABE

Posted by , from Clifton, NJ, USA on Sep 8, 2012

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About the Beach Palace Resort All Inclusive

Location Blvd Kukulcan Km 11.5, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities

  • Fitness facilities

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving excursions
  • Snorkeling excursions
  • Surcharge for premium or imported alcoholic beverages
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • All available beverages included
  • Motorized water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • Onsite entertainment and activities included
  • Gratuities included
  • All food and beverages included
  • Surcharge for premium or imported alcoholic beverages
  • Minibar (all beverages included)
  • Meals and drinks at companion properties included
  • Onsite live performances included
  • All non-motorized water sports included
  • Theme parties included

Property Features

Beach Palace Resort All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Beach Palace Resort All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a 24-hour fitness center. You'll have access to the outdoor pool at a partner property. Free self parking and valet parking are available. This 4-star Cancun property is smoke free.

  • 1 building
  • 287 guestrooms or units
  • 12 levels
  • 4 dining venues
  • 3 bars or lounges
  • 58276 sq ft of conference space
  • 5414 sq m of conference space
  • Full breakfast (free)
  • Bar by the pool
  • Coffee shop
  • Kid's club (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (21.9 km / 13.6 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Beach Palace Resort All Inclusive offers 287 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies. LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private balcony
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free full breakfast daily from 7 AM to 11:30 AM.

Tequila - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner.

Bocelli - This restaurant specializes in Italian cuisine and serves dinner only.

Wok - This restaurant specializes in Asian cuisine and serves dinner only.

La Terraza - This restaurant specializes in Italian cuisine and serves lunch and dinner.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Beach yoga on site
  • Golfing nearby
  • Fitness classes on site
  • Snorkeling nearby
  • Parasailing nearby
  • Beach volleyball on site
  • Volleyball on site
  • Sailing nearby
  • Windsurfing nearby
  • Scuba diving nearby

Spa Services

The onsite spa has massage/treatment rooms. Services include facials, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Body treatments
  • Body scrubs
  • Facial treatments

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM

Special check-in instructions:

Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property requires a passport at check-in for foreign guests.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Hotel Names

  • Beach Palace
  • Beach Palace Cancun
  • Beach Palace Resort
  • Beach Palace Resort All Inclusive
  • Beach Palace Resort All Inclusive Cancun
  • Beach Palace Hotel Cancun
  • Beach Palace Resort All Inclusive All-inclusive property Cancun
  • Beach Palace Resort All Inclusive All-inclusive property

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.