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4.4 out of 5

"This is our first visit to the resort. Overall, it's a good family resort. The buffet should be improved, and a nightclub would be ideal for adults. " More

By a verified traveler on Mon 22 Aug 2022

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Hotel Description

4-star beachfront aparthotel near La Isla Shopping Mall

On the beach

Within a 10-minute walk of this Zona Hotelera aparthotel, you'll find La Isla Shopping Mall and Costa Occidental de Isla Mujeres National Park. Tequila Museum and Chac Mool Beach are also within half a mile (1 km).

All-inclusive

A full-service spa, 4 restaurants, and 3 outdoor pools are all featured at this smoke-free aparthotel. Bring the family and enjoy the free kid's club, children's pool, and waterslide. Enjoy the 3 spa tubs and free perks like full breakfast and valet parking.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 287 apartments also offer free WiFi and free minibar items. LCD TVs come with satellite channels, and other amenities include balconies and 24-hour room service.

Deluxe, Lagoon View, with Jetted Tub - Kids eat and stay free

Bed Count room.options.bedSize. Maximum Occupancy 4 Max
$317* Per night/room Oct 5 - Oct 6

Concierge Level

Bed Count room.options.bedSize. Maximum Occupancy 2 Max

Deluxe Room, Jetted Tub, Ocean View -Kids eat and stay free

Bed Count room.options.bedSize. Maximum Occupancy 4 Max

Family Room, 2 Bedrooms, Jetted Tub -Kids eat and stay free

Bed Count room.options.bedSize. Maximum Occupancy 6 Max

Presidential Suite, 2 Bedrooms, Jetted Tub, Ocean View

Bed Count 1 King Bed Maximum Occupancy 6 Max

Superior Governor Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Beach Palace Resort All Inclusive ratings based on 28 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Beach Palace Resort All Inclusive

Everyone (11) Couples (2) Family (15)
5 out of 5
This is our first visit to the resort. Overall, it's a good family resort. The buffet should be improved, and a nightclub would be ideal for adults.

Posted by on Aug 22, 2022

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Comment from Hotel Management

Aug 23, 2022 by Beach Palace

Dear Dep,We are delighted to hear that your stay with us was in overall a pleasant one, thank you for your wonderful comments on the staff, location, room and facilities, as well as your valuable feedback regarding the night club and buffet.

2 out of 5
My 7 year d got a staph infection on his scalp from their dirty pool water. Had to call a Dr in the night before we left. Kids club is a joke. Refuse to give you wash cloths and more than one hand towel. The hotel exterior needs some love, lots of rust. Visited the Grand for their presentation to get a free tour and the smell from the beach is overwhelming. Unusable beach at Grand, sunrise, and nizuc. Look elsewhere.

Posted by on Jul 11, 2022

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Comment from Hotel Management

Jul 14, 2022 by Beach Palace

Dear Bryan. Thank you so much for sharing with the Expedia Community your review with your recent Beach Palace vacation experience and for your feedback. We appreciate any constructive criticism that could help us serve you better next time. Rest assured, I share your review with our managment to make the proper follow.

5 out of 5
The rooftop experience was lovely -- a great spot to view either a sunset or a sunrise!

Posted by , from West Milford on Jun 29, 2022

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Comment from Hotel Management

Jun 30, 2022 by Beach Palace

Dear Pamela. Thank you for sharing your positive experience with us, We are very happy to know that we were able to exceed your high expectations and that you were especially pleased with our excellent service provided by our professional team.

4 out of 5
I think for food they need more food for children and teenagers It’s very clean hotel, staff were very nice

Posted by on Jun 26, 2022

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Comment from Hotel Management

Jun 27, 2022 by Beach Palace

Thank you for sharing your positive experience with us, We are very happy to know that we were able to exceed your high expectations and that you were especially pleased with our excellent service provided by our professional team.

3 out of 5
The beach palace is part of the palace resorts and i have been to the Moon Palace before, however, I was somewhat disappointed at this resort. They did not have enough staff around beach chairs or swimming pools to service customers. It took a long time for umbrella or drinks/food to come, and that's is even after chasing people around. The resort common areas were not as clean and you had to wait long times for the restaurants at night. They wouldn't take reservations. The doors in the rooms make so much noise when closing them that it is imposible not to wake up your family or the next ones to you. And the room noise coming from next door was extremely loud. The voice, TV noise, etc. Came right thru the connecting door. I am not sure if stay there again.

Posted by , from TORONTO on Mar 5, 2022

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Comment from Hotel Management

Mar 5, 2022 by Beach Palace

Dear Brenda, I would like to let you know that we truly regret that a situation like this was not addressed in a proper manner, while we take great pride in the service we would like to offer you our humble apologies if the level of service provided was not up to Palace standards. Rest assured, we have already shared your information with our management to make the proper follow.

5 out of 5
The view from my room on laguna. The beach, the staff in the kitchen. Girl instructor for aerobics in the pool and for walleyball. Very nice experience in general.

Posted by on Feb 10, 2022

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Comment from Hotel Management

Feb 11, 2022 by Beach Palace

We are happy to hear that you found our resort to be the perfect place to relax and feel pampered and we truly appreciate you took the time to mention those who went above and beyond and made your stay even more enjoyable.

5 out of 5

Posted by on Feb 5, 2022

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5 out of 5

Posted by on Jan 12, 2022

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4 out of 5
Very good hotel,service,food was good

Posted by on Jan 11, 2022

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Comment from Hotel Management

Jan 11, 2022 by Beach Palace

Dear Irina, thank you for sharing your positive experience with us, We are very happy to know that we were able to exceed your high expectations and that you were especially pleased with our excellent service provided by our professional team.

2 out of 5
Very disappointing for a 4 diamond hotel

Posted by on Dec 3, 2021

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Comment from Hotel Management

Dec 9, 2021 by Beach Palace

Dear Hoang, First of all, let us offer you an apology, for the perception you received about our facilities. . We aim to enhance our services and facilities to better serve our guests, we would be working on them to exceed the expectations of your future vacations.

About the Beach Palace Resort All Inclusive

Location Blvd Kukulcan Km 11.5, Cancun, QROO 77500

All-inclusive Details

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities

  • Fitness facilities

Lessons/classes/games
  • Dancing

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving excursions
  • Snorkeling excursions
  • Surcharge for premium or imported alcoholic beverages
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Surcharge for premium or imported alcoholic beverages
  • Minibar (all beverages included)
  • Meals and drinks at companion properties included
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included

Property Features

Beach Palace Resort All Inclusive is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Beach Palace Resort All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 4 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. WiFi is free in public spaces. This all-inclusive aparthotel also offers a complimentary children's club, a children's pool, and a steam room. You'll have access to the outdoor pool at a partner property. Self parking and valet parking are free. This 4-star Cancun aparthotel is smoke free.

  • 1 building
  • 287 guestrooms or units
  • 15 levels
  • 4 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • Full breakfast (free)
  • Kid's club (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Waterslide
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Beach Palace Resort All Inclusive offers 287 accommodations with free minibar items and safes. Rooms open to balconies. Beds feature premium bedding. LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private balcony
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free full breakfast daily from 7 AM to 11:30 AM.

Tequila - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Bocelli - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Wok / Agra - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Smokehouse - This restaurant specializes in Latin American cuisine and serves lunch and dinner. Open daily.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools and 3 spa tubs are on site. In addition to a children's pool, other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Fitness classes on site
  • Beach volleyball on site
  • Sailing nearby
  • Windsurfing nearby
  • Scuba diving nearby
  • Yoga classes/instruction on site

Spa Services

Guests can indulge in a pampering treatment at the aparthotel's full-service spa. Services include facials, body scrubs, and body treatments. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Sauna in spa
  • Minimum age to access spa is 18
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

The Antigen testing fee for COVID-19 is waived for US citizens (maximum 2 guests per booking) staying 5 nights or more.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets and service animals are not allowed at Beach Palace Resort All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property requires a passport at check-in for travelers who are not citizens of Mexico.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Laundry fee: MXN 315 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Beach Palace
  • Beach Palace Cancun
  • Beach Palace Resort
  • Beach Palace Resort All Inclusive
  • Beach Palace Resort All Inclusive Cancun
  • Beach Palace Hotel Cancun
  • Beach Palace Resort All Inclusive All-inclusive property Cancun
  • Beach Palace Resort All Inclusive All-inclusive property
  • Beach All Inclusive Cancun
  • Beach Palace Resort All Inclusive Cancun
  • Beach Palace Resort All Inclusive Aparthotel
  • Beach Palace Resort All Inclusive Aparthotel Cancun

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.