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Krystal Cancun

3.5 star property
3.5-star beachfront resort near La Isla Shopping Mall, connected to the convention center

Choose dates to view prices

Photo gallery for Krystal Cancun

4 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Outdoor pool, sun loungers
Cafe
4 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • All inclusive
  • Bar
  • Hot Tub
  • Room service
  • Pool

Explore the area

View in a map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Cancun Convention Center
    ‪3 min walk‬
  • Gaviota Azul Beach
    ‪5 min walk‬
  • La Isla Shopping Mall
    ‪7 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

Minibar, in-room safe, blackout drapes, soundproofing

Romantic Room, 1 King Bed, Balcony, Oceanfront

8.0 out of 10
Very good
(15 reviews)
  • 366 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View | View from room

Standard Room, 2 Double Beds, City View

7.6 out of 10
Good
(58 reviews)
  • 344 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | View from room

Standard Room, 1 King Bed, City View

7.4 out of 10
Good
(63 reviews)
  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Club Room, 2 Double Beds, Balcony, Ocean View

  • 366 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Balcony, Ocean View

Minibar, in-room safe, blackout drapes, soundproofing

Club Room, 1 King Bed, Balcony, Ocean View

8.0 out of 10
Very good
(8 reviews)
  • 366 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Family Studio, 1 King Bed with Sofa bed, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • 431 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View

Deluxe Room, 2 Double Beds, Balcony, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Room, 2 Double Beds, Balcony, Ocean View

7.2 out of 10
Good
(64 reviews)
  • 344 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Room, 1 King Bed, Balcony, Ocean View

  • 344 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Cancun

On the beach.A stay at this Zona Hotelera resort places you within 3 miles (5 km) of La Isla Shopping Mall and 6 miles (10 km) of Aquaworld. El Rey Ruins is within 6 miles (10 km) and Plaza Las Americas is within 9 miles (15 km).
View more Resorts in CancunOpens in a new window

What's nearby

  • Cancun Convention Center - 3 min walk - 0.2 miles
  • Gaviota Azul Beach - 5 min walk - 0.3 miles
  • Forum Beach - 5 min walk - 0.3 miles
  • La Isla Shopping Mall - 7 min drive - 2.5 miles
  • Hotel Zone Beaches - 8 min drive - 2.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

  • ‪Lobby Bar - ‬1 min walk
  • ‪Hooters - ‬3 min walk
  • ‪Vips - ‬2 min walk
  • ‪Mandala - ‬3 min walk
  • ‪Krystal Cancún (Beach Bar) - ‬1 min walk

About this property

Krystal Cancun

3.5-star beachfront resort near La Isla Shopping Mall, connected to the convention center
Some rates at Krystal Cancun are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Krystal Cancun offers its guests a full-service spa, an outdoor pool, and a health club. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

There are 5 meeting rooms available. A children's pool, a hot tub, and a sauna are also featured at the family-friendly Krystal Cancun. Limited free parking is available on a first-come, first-served basis.

This 3.5-star Cancun resort is smoke free.

  • 502 guestrooms or units
  • 8 levels
  • 4 buildings
  • 4 dining venues
  • 3 bars or lounges
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar by the pool
  • Swim-up bar
Krystal Cancun offers 502 accommodations with minibars and laptop-compatible safes. 42-inch LED televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

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Emporio Cancun Optional All Inclusive

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  • All inclusive
  • Spa
  • Kids pool
4.0 out of 5, Very Good, 1,912 reviews
$104 nightly
The price is $131
Sep 8 - Sep 9
Total with taxes and fees
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Property amenities

Family friendly

  • Children's books
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 390 for adults and MXN 195 for children
  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • Beach volleyball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Accessibility

  • Elevator (36 inch wide door)

Room amenities

Entertainment

  • 42-inch LED TV with cable channels

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Cancun

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 390 for adults and MXN 195 for children
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Cancun Krystal
Krystal Cancun
Krystal Hotel
Krystal Hotel Cancun
Krystal Cancun Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Hotel
Nh Hotels Cancun
Krystal Cancun Resort
Krystal Resort
Nh Hotels Cancun
Krystal Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Resort
Krystal Cancun Cancun
Krystal Cancun Resort Cancun

Frequently asked questions

How close is Krystal Cancun to the airport?

Krystal Cancun is 15.6 mi (26-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Krystal Cancun?

As of Sep 7, 2025, prices found for a 1-night stay for 2 adults at Krystal Cancun on Sep 8, 2025 start from $144.6, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Krystal Cancun have an airport shuttle?

Airport shuttle services are not available at Krystal Cancun.

How close is Krystal Cancun to the beach?

This resort is on the beach. Don't forget your sunscreen!

Does Krystal Cancun offer free breakfast?

Free breakfast isn’t provided at Krystal Cancun, but buffet breakfast is offered for a fee of MXN 390 for adults and MXN 195 for children. It's available every day from 6:30 AM to 11:30 AM.

Is there a casino at Krystal Cancun?

No, there is no casino at this resort, but Royal Yak Casino and Sports Book (10-min drive) and Dubai Palace Casino (13-min drive) are nearby.

What time is check-in at Krystal Cancun?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Krystal Cancun?

This resort offers free self parking and valet parking.

Does Krystal Cancun have a pool?

Krystal Cancun features an outdoor pool and a children's pool.

Does Krystal Cancun have a restaurant?

There are 4 onsite restaurants, offering options like Mexican cuisine and a poolside location.

Does Krystal Cancun have a spa?

This resort has a spa, which features body scrubs, mani/pedis, and aromatherapy.

How close is Krystal Cancun to downtown Cancun?

Krystal Cancun is 2.9 mi away from Avenida Kukulkan.

Krystal Cancun Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 575 out of 1403 reviews
Rating 8 - Good. 316 out of 1403 reviews
Rating 6 - Okay. 212 out of 1403 reviews
Rating 4 - Poor. 132 out of 1403 reviews
Rating 2 - Terrible. 168 out of 1403 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right at the peak of the hotel area the view of the ocean is unbeatable. Also its just a short 6 minute walk to the club area.
Stayed 3 nights in Jul 2025

2/10 Terrible

Sandra

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in May 2025

6/10 Okay

Anthony

Liked: Staff & service
The restaurant wait staff was excellent.
Stayed 1 night in Jun 2025

10/10 Excellent

Shantoni

Liked: Cleanliness, amenities, property conditions & facilities
Great stay. The best view to the beach
Stayed 2 nights in May 2025

2/10 Terrible

Daniel

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The ac in the room did not work and when checking in they were not accommodating to the reservation and checking in a little bit early
Stayed 3 nights in May 2025

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The perfect spot to get away… service is great.
Stayed 7 nights in May 2025

4/10 Poor

Valerie

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
What you see in the pictures is not the hotel that you stay in. The hotel is very old and they charge for basic amenities
Stayed 1 night in May 2025

4/10 Poor

Elizabeth

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Some of the staff was rude. Hotel is old and smells. Pool was dirty and slimy. False advertising, not like pics online. Staff stalks you trying to sell you stuff. They even called my room at 9am in the morning, woke me up.
Stayed 2 nights in May 2025

6/10 Okay

nicole

Stayed 4 nights in May 2025

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location, beachfront. Nice beach.
Stayed 2 nights in May 2025

6/10 Okay

Earshla

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The only problem I had was the elevator in tower a took forever
Stayed 3 nights in May 2025

10/10 Excellent

Donn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 14th time staying at the Krystal Cancun. Always excellent and the "Best" staff !! I will be back !!
Stayed 10 nights in May 2025

4/10 Poor

Jose

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Plugged toilet in room, old hotel not improvements noticed, the worst spot for sargasso on the entire hotel area. Had to look for public beaches every day. No wort your money and they charge me for an extra adult for a 15 year old but Expedia app consider kids from 0-17 years
Stayed 6 nights in May 2025

4/10 Poor

Mark

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The outside was great. They had a good pool and vendors but the rooms were terrible. I won’t stay here again.
Stayed 1 night in May 2025

4/10 Poor

Yleana

Traveled with family
Disliked: Cleanliness
The music in the pool is extremely loud during the entertainment activities. The Conditioner at the shower did not work, it dripped all the time. The restaurant and some aisles seem to be cleaned with a dirty/smelly clothe, so they stinked. I reported this and it was improved, but you should pay attention to that. All inclusive is not worth it. I will stay elsewhere next time
Stayed 4 nights in May 2025

4/10 Poor

Jose

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff is not friendly, very slow check in Smell room Some problem with hot water Ask for manager and never show up
Stayed 3 nights in May 2025

8/10 Good

marc, WEST POINT

Stayed 1 night in May 2025

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in May 2025

8/10 Good

Graeme

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and excellent service
Stayed 2 nights in May 2025

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel
Stayed 5 nights in May 2025

4/10 Poor

Eduardo Jr

Traveled with family
Disliked: Amenities
Didn't like what the cost was for what i got there
Stayed 5 nights in May 2025

4/10 Poor

Johana

Liked: Cleanliness, staff & service
There was no hot water😔
Stayed 3 nights in May 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Room key is a bracelet pretty convenient
Stayed 1 night in May 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 3 nights in May 2025

10/10 Excellent

Chandra

Traveled with family
Liked: Cleanliness, staff & service
The overall stay was beautiful. However, the was an issue with having hot water to shower and the water pressure was low after a hot long day of excursions. Also, the ocean view side requires renovations. Paying this type of cash money for a room should feel and look like you are coming into an oasis. The rooms are bland only the view was spectacular and hotel events were nice. Service amazing….
Stayed 4 nights in May 2025