4.1 out of 5

"I recently stayed at the Royal Solaris with my girlfriend. The hotel is certainly not the ritz Carlton, but it would be hard to find a better value an ... " More

By a verified traveler on Mon 22 May 2017

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Hotel Description

All 299 rooms feature LED TVs with cable channels, and you can enjoy WiFi, in-room childcare, and coffee/tea makers. Additionally, free minibar items, free bottled water, and safes are available.

An all-inclusive stay in Cancun awaits you at Royal Solaris Cancun Resort Marina & Spa - All Inclusive. Within a 20-minute stroll, you'll find popular places like El Rey Ruins and Delfines Beach. Highlights at this beachfront resort include 5 restaurants, 2 bars/lounges, and a full-service spa.

With a stay at this 3.5-star Avenida Kukulkan resort, you'll be 7.1 km (4.4 mi) from La Isla Shopping Mall.

A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs, and aromatherapy. The buffet restaurant, Las Fuentes, is open for breakfast. The resort's own poolside bar is a nice place to enjoy a drink. Spend the day at the beach and enjoy the onsite outdoor swimming pool, marina, and free kids' club. A conference center, a 24-hour business center, and a meeting room are among the business amenities offered. Plus you'll find a fitness center, a steam room, and WiFi in public areas. Each morning free buffet breakfast is offered between 7 AM and 11 AM. There's also free self parking, along with the convenience of an airport shuttle.

Deluxe Lagoon Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$267 per night

Deluxe Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, Jetted Tub, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Single Room

Bed Count 2 Full Beds Maximum Occupancy 1 Max

Romance Package, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Royal Solaris Cancun Resort Marina & Spa - All Inclusive ratings based on 344 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
4 out of 5

Great value trip

I recently stayed at the Royal Solaris with my girlfriend. The hotel is certainly not the ritz Carlton, but it would be hard to find a better value and resort for the same cost. The food was very good, especially the breakfast buffets and I recommend going to the Marco Polo restaurant as many times as possible. The pool and beach areas were very nice and everything we could have asked for. Our room wasn't anything spectacular but still comfortable and good enough for only being in it to sleep each day. The shows in the theater each night were awesome and you should definitely attend as many as possible. If you are looking for a good stay that isn't in the most expensive category than I would definitely recommend the royal Solaris!

Posted by , from Pennsylvania on May 22, 2017

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5 out of 5

Nice hotel.

Pros: The cleanliness and the great staff.
Cons: Having to pay so much for WiFi.
Location: Location is close to the airport, and easy to hop on the bus and see the rest of the town.
We were greeted upon arrival by very friendly people. The check in was fast and the room was very clean. We enjoyed our stay very much. The food was very good and there was a variety to pick from. What impressed me most was all the friendly staff working there. We will stay there next time we are in Cancun!

Posted by , from San Antonio, TX on May 21, 2017

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4 out of 5

Great for families!!!

We had a 5 year old, 8 year old and two 10 year olds in our group. We found this hotel to be great for us all. The pool near the beach was awesome and the free kids club with supervision was nice to have access to. The pool side food was the kids favorite and we found Marco Polo and the dinner buffet to be good. Only complaint our group had was ice cream was not available very often. We had an adjoining room with a family we didn't know and could hear everything. The hotel accommodated us by moving us to a different room and it was much better. Avoid adjoining rooms! We hope to return.

Posted by on Apr 30, 2017

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Comment from Hotel Management

May 8, 2017 by Hoteles Solaris de México

Thanks for taking the time to share your comments regarding your recent stay. We are very happy to know everyone had a fantastic time and enjoyed your vacations. We are glad our staff was able to move your room so you can have a better stay. We look forward on welcoming you again! Best Regards,

5 out of 5

Wonderful all inclusive beach resort

Was our first trip to Cancun. Resort is very clean, awesome staff, good mixed drinks and food. Plenty of things to do with a wonderful sandy beach and great ocean view rooms that give you wonderful sun rises. Will definitely stay again!

Posted by on Apr 12, 2017

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Comment from Hotel Management

Apr 15, 2017 by Hoteles Solaris de México

Thanks for taking the time to share yur comments regarding your recent stay. We are glad this first trip you had was just wonderful and you enjoyed our facilities and services! We look forward on welcoming you again with us in the future! Best Regards,

3 out of 5

Busy and active

We have stayed in this hotel for the second time. This time however over spring break. Two years ago we went in October and it had a different vibe. This time it was more loud and crowded do to spring break. Hotel is nice and dinning staff super friendly. But it definitely needs upgrading. It feels patched over and although kept very clean it needs a lot of work. Pool gets crowded and a bit dirty by the afternoon. Swim up bar is great but on spring break a lot of drinking going on and let me put it this way "people stay in the pool for hours without getting out and using the restrooms". Bartenders not as attentive if you don't tip them. As everywhere with all inclusive, the drinks are watered down and super sweet and beer is super weak. Food is great! Especially Marco Polo restaurant which is offered nightly with reservation. Very strict on not having guests in the hotel unless you pay $80 per person to have them visit you from a different hotel. My daughter had a friend that was staying at JW Marriott and wanted to just hang out with us at the beach. It was a fiasco. Very rude receptionist lady (don't remember her name). Multiple complaints about her. Great band playing live mix music Thursday to Sunday. Another one not so great remaining of the week. Music playing loud at the pool all day long with the same songs repeating all the time. As we returned for the second time because of our first great experience we will not be returning again.

Posted by , from Seattle, WA on Apr 10, 2017

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Comment from Hotel Management

Apr 15, 2017 by Hoteles Solaris de México

Thanks for taking the time to share your comments regading your recent stay. We are glad you came to visit us once again but are very sad this time it wasn't as great as the first one. Please accept our apologies for the situation encountered with your guest from another hotel, in this cases its mandatory that they pay a day pass to be able to use the facilities and services of the hotel we are very sorry for not given ou the information beforehand and for the receptionist who assisted you, we have shared this feedback with this department already. We are very sorry to see you go but if you ever decide to come back it will be our pleasure to host you again. Best Regards,

5 out of 5

Best trip ever, love the hotel, food and staff

Pros: Everything
Cons: Nothing
Location: Location is great , not a lot of traffic and close enough to shopping and excursions,
Entertainment staff was so much fun, we love this hotel, no complaints at all! Martina, Antoinella and Oliver are great, the most friendliest staff I have ever met and I have been to Cancun 17 times! The Royal Solaris is a great hotel !

Posted by , from Minnesota on Mar 3, 2017

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Comment from Hotel Management

Mar 7, 2017 by Hoteles Solaris de México

Thanks for taking the time to share your comments regarding your recent stay. We appreciate you giving us an opportunity to serve you after 17 years of coming to Cancun, and hopefully this won't be your last time with us! Its great to know you had a fantastic time! Best Regards,

4 out of 5

Beautiful pool and beach!! Staff very nice.

Pros: Always very clean. Staff very helpful. Lots to offer for children.
Cons: Possibly food and food choices.
Location: The bus is easy to take and inexpensive. Many different shopping choices. Many different side trips and cruises.
Entertainment staff exceptional. Shows very good and poolside entertaining. Luis, Regina, Oliver thank you!!!

Posted by , from Minnesota on Jan 25, 2017

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Comment from Hotel Management

Jan 30, 2017 by Hoteles Solaris de México

Thanks for taking the time to share your comments regarding your recent stay. Its great to know how much you enjoyed your stay with us especially the service from our Entertainment staff! We appreciate the feedback and hope to have you back very soon! Best Regards,

5 out of 5

Enjoyed our stay very very much! Best staff ever!

Pros: THE STAFF WAS THE BEST!!!! And again the STAFF! Also you are able to eat between 6AM to 12 Midnight! Beach was nice as well.
Location: You can buy any type of trips at the hotel Lobby. We did Coba with some zip lining. They pick you up from the front of the hotel.
We stayed during Dec 16-23. Enjoyed every minute of it! It was our first time in Cancun. We enjoyed the staff the best!!! Israel, at breakfast put a smile on our face every day. Filemon, kept the smile on our face throughout the day. In the evening Mariana made sure that the smile stayed on our face. We grew really close with them, but the rest of the staff went above and beyond as well. I wish I could name every one of them. We stayed in an ocean view room, which we loved very much! Rooms were cleaned every day. Mini bar was filled up every day! For us beds were comfortable! Loved the fact that you could literally eat any time between 6AM to 1:30AM. Breakfast started really early, but went on until 11. You could enjoy sushi, pizza, burger, fries etc by the pool from 11:30-6. Also Rosmarinus was open 12-4 for buffet. Las Fuentes was open for dinner buffet from 6-10PM. And late night snack from 10:30-1:30AM. If you wanted to have nice dinner close to beach Rosmarinus was open from 6-10 every day. Marco Polo is also open for dinner between 6-10, but make sure you make reservation early morning at Rosmarinus. We enjoyed the food everywhere. Beach was really nice as well. We have done some walking and some of the other hotels did not have it so nice. Life guards were also alert all the time! Don't forget to check out the shows at night. Those are fun as well! It was really hard to leave at the end of the week :( We grew together with the staff. Service by the staff was the bes

Posted by , from Cleveland, OH on Jan 6, 2017

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Comment from Hotel Management

Jan 11, 2017 by Hoteles Solaris de México

Thank you thank you! As we said on TripAdvisor is always a pleasure to receive such complimentary reviews! It is an honor to read how our staff members did everything in their hands to assure you a memorable experience, we hope to have you back soon! Warm regards,

5 out of 5

A Vacation in Paradise

Pros: The rooms are spacious and clean. The maid service keeps the room spotless over the week. Marco Polo restaurant/ Pizza Hut/Snack bar/Sushi bar.
Cons: Nothing.
Location: Nice location. Close to the airport. We just choose to swim and relax, but there are shops, clubs, activities close by.
This is our third trip to the Royal Solaris Resort in Cancun. Each one has been an absolute treasure. The facilities are great, the staff couldn't be nicer, the food is wonderful, and between the pools and the beautiful beaches and waters of the Gulf of Mexico, you can't find a better spot. Many years ago we had come to Cancun and loved it, but those were in non inclusive hotels. After trying the Royal Solaris three years ago and enjoying the ease and comfort of an all inclusive we would never go back to a hotel where you had to think about where to go for dinner, and what to eat. This has everything you need right there. What a wonderful concept that makes the vacation exactly what it should be, stress free.

Posted by , from New York on Jan 5, 2017

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Comment from Hotel Management

Jan 11, 2017 by Hoteles Solaris de México

Dear Sully, Thanks for taking the time to share your experience and thanks for your loyalty throughout the years. With comments like yours we ensure we are doing something right and it motivates us to continue looking for the best way to make our guests' vacations very special and stress-free! We look forward on welcoming you again this year! Warm regards,

5 out of 5

Will definatly go again!

Everything was great! So clean, beautiful scenery, friendly staff. The only thing I wished was more of a seafood menu.

Posted by on Dec 19, 2016

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Comment from Hotel Management

Dec 22, 2016 by Hoteles Solaris de Mexico

It is always great to hear that our guests enjoy themselves during their travels. We value your opinion as we are always looking for ways we can improve the guest experience. Looking forward to see you soon and exceed your expectations. Kind Regards, Hoteles Solaris de México

About the Royal Solaris Cancun Resort Marina & Spa - All Inclusive

Location Boulevard Kukulcan Km 20.5, Lote 64, Cancun, QROO 77500

All-inclusive Details

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing

Land activities
  • Fitness facilities
  • Soccer
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Snorkeling gear
  • Premium food items
  • Premium and/or non-domestic beverages
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property Features

Royal Solaris Cancun Resort Marina & Spa - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Royal Solaris Cancun Resort Marina & Spa - All Inclusive offers its guests a full-service spa, a marina, and an outdoor pool. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. Free breakfast is available daily. A computer station is on site and WiFi is available in public spaces for a fee. A 24-hour business center and a meeting room are available. A children's pool, a fitness center, and a steam room are also featured at the family-friendly Royal Solaris Cancun Resort Marina & Spa - All Inclusive. A roundtrip airport shuttle during limited hours is available for a fee. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Cancun resort.

  • 1 building
  • 299 guestrooms or units
  • 8 levels
  • 5 dining venues
  • 2 bars or lounges
  • Buffet breakfast (free)
  • Bar by the pool
  • Swim-up bar
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Children's pool
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (12.7 km / 7.9 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Royal Solaris Cancun Resort Marina & Spa - All Inclusive offers 299 air-conditioned accommodations with minibars (stocked with some free items) and safes. 21-inch LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Stocked minibar (select free items)
  • LED television
  • Cable channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 11 AM.

Las Fuentes - This buffet restaurant serves breakfast only.

Marcopolo - This fine-dining restaurant specializes in international cuisine and serves dinner only. Reservations are required.

La Palapita Sushi Bar - Onsite sushi bar.

Entertainment

  • After a day full of activities or relaxation, Royal Solaris Cancun presents nightly shows as follows:
  • • Mexican Show
  • • Masquerade
  • • Latino Music
  • • Love city
  • • 20s show
  • • Mimic show
  • • Broadway
  • Enjoy live music at the lobby bar at night. Night after night you can visit world-famous night clubs such Sr. Frogs, The City, Palazzo, Coco Bongo, Dady'O, and Mandala. Departures are at 10:30 pm every night.

    Nearby Activities

    The majority of recreational activities and facilities described below are included in the room rate for this Royal Solaris (scroll up to the All-Inclusive details section for more information). Non-stop activities at this resort include a range of water and land sports as well as pool games, swimming contests, the Miss and Mr. Solaris contest, Perfect Couples contest, fashion shows, and bingo.

    A colorful playground area welcomes young visitors up to age 4 to frolic with parents along to supervise them; open daily 9 AM-5 PM. Plus, there are lessons in Spanish and Latin dance as well as aerobic and other exercise sessions.

    Hotel staff can arrange other activities such as parasailing, sport fishing, and waterskiing. Two 18-hole golf courses are within 13 km (8 miles). Pok-Ta-Pok, 13.5 km (8 miles) away was designed by Robert Trent Jones and runs along the Hotel Zone, between Blvd Kukulcan and the Nichupte Lagoon. Hilton Cancún Golf Club is 3.5 km (2 miles) away. The recreational activities listed below are available either on site or near the hotel; fees may apply.

    • Snorkeling on site
    • Water skiing nearby
    • Golfing nearby
    • Parasailing nearby
    • Surfing/boogie boarding nearby
    • Beach volleyball on site
    • Kayaking on site
    • Windsurfing on site
    • Yoga classes/instruction on site
    • Playground on site
    • Beach yoga on site
    • Fitness classes on site
    • Golf lessons available nearby
    • Personal motorized watercraft on site
    • Sailing nearby
    • Scooter/moped rentals nearby

    Spa Services

    At the Royal Solaris Cancun Resort, Marina & Spa, guests will be pampered with aromatherapy treatments, beauty services, body scrubs and wraps, facial treatments, hydrotherapy, manicures and pedicures, as well as massages.

    • Outdoor treatment areas
    • Couples treatment rooms
    • Manicures and pedicures
    • Body wraps
    • Body treatments
    • Body scrubs
    • Facial treatments
    • Aromatherapy treatments
    • Hydrotherapy treatments
    • Hot stone massage
    • Deep tissue massage
    • Swedish massage
    • Sports massage
    • Massages

    Accessibility

    If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

    Hotel Policies

    Check-in

    • Check-in time ends at 11 PM
    • Check-in time starts at 3 PM
    • Minimum check-in age is 18

    Special check-in instructions:

    Airport shuttle service is available during limited hours. Contact the property in advance to get details.

    This property does not allow early check-in. For more details, please contact the office using the information on the reservation confirmation received after booking.

    Check-out

    • Check-out by 11 AM

    Payment types

    Children and extra beds

    • Children are welcome.
    • Free rollaway/extra beds!
    • Free cribs (infant beds)!

    Pets

    • No pets allowed

    Policies

    Extra-person charges may apply and vary depending on property policy.

    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 21 years old.

    Hurricane Policy: If a hurricane strikes during the stay and causes the hotel to interrupt full operations for 24 hours, the hotel will offer a certificate for a return stay at the same resort for the same number of nights as the original stay. Other restrictions may apply.

    The hotel advises that room view requests made during booking are subject to availability at check-in.

    All payments made by American Express credit card applies a 5% fee in case of cancellations and/or refund. For more details, please contact the office using the information on the reservation confirmation received after booking.

    • Debit cards not accepted

    Fees

    The charges below are included in your overall room price:

    • Resort fee

     

    We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

    Optional extras

    • Fee for in-room wireless Internet: MXN 400 per night (rates may vary)
    • Fee for wireless Internet in public areas: MXN 400 per day (rates may vary)
    • Airport shuttle fee: MXN 336 per person (one way)
    • Airport shuttle fee per child: MXN 336.00 (one-way), (from 7 to 18 years old)

    The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

    This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

    Hotel Names

    • Cancun Royal Solaris
    • Resort Royal Solaris Cancun
    • Royal Solaris Cancun All Inclusive
    • Royal Solaris Cancun All Inclusive Resort
    • Royal Solaris Cancun Marina
    • Royal Solaris Cancun Resort
    • Royal Solaris Cancun Resort Marina
    • Royal Solaris Cancun Resort Marina All Inclusive
    • Royal Solaris Marina
    • Royal Solaris Resort Marina All Inclusive

    You should know

    • The total price shown includes a resort fee.
    • Registered guests are the only ones allowed to be in guestrooms.

    Promotions

    Clothing Donation Program
    Guests can bring a clean item of clothing in good condition to the front desk during their stay and the hotel will deliver the clothing to local families in need.

    Turtle Season Offer

    Book a stay in any room or rate category for travel over Turtle Season (July-October 2017) and receive participation in turtle release.


    Full details at check-in. Taxes and gratuity may not be included. Offer subject to availability. Other restrictions may apply.

    American Independence Day Offer

    Book a stay in any room or rate category for travel including July 4, 2017 and receive a BBQ at the pool and a themed 4th of July buffet dinner menu at Las Fuentes.


    Full details at check-in. Taxes and gratuity may not be included. Offer subject to availability. Other restrictions may apply.

    Father's Day

    Book a stay in any room and rate category for travel that includes June 18, 2017 and receive participation in activities during the day at the hotel’s pool area and a special Father’s Day buffet menu featured at Las Fuentes Restaurant.


    Full details at check-in. Offer subject to availability. Taxes and gratuity may not be included.Other restrictions and blackout dates may apply.