4.1 out of 5

"perfect location and amenities, food was great, heated swimming pools. I will really recommend this location to friends and family, and will comeback ... " More

By a verified traveler on Wed 10 Jan 2018

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Hotel Description

An all-inclusive stay in Cancun awaits you at Royal Solaris Cancun Resort Marina & Spa - All Inclusive. Within a 20-minute stroll, you'll find popular places like El Rey Ruins and Delfines Beach. Highlights at this beachfront resort include 5 restaurants, 2 bars/lounges, and a full-service spa.

All 299 rooms feature LED TVs with cable channels, and you can enjoy WiFi, in-room childcare, and coffee/tea makers. Minibars provide free refreshments, and room service is also available. Additionally, free bottled water, safes, and hair dryers are available.

A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs, and aromatherapy. The buffet restaurant, Las Fuentes, is open for breakfast. The resort's own poolside bar is a nice place to enjoy a drink. Spend the day at the beach and enjoy the onsite outdoor swimming pool, marina, and free kids' club. A conference center, a 24-hour business center, and a meeting room are among the business amenities offered. Plus you'll find a fitness center, a steam room, and a kids' swimming pool. Free buffet breakfast is available daily between 7 AM and 11 AM. There's also free valet parking, along with the convenience of car rentals on site.

With a stay at this 3.5-star Avenida Kukulkan resort, you'll be 7.1 km (4.4 mi) from La Isla Shopping Mall.

Deluxe Lagoon Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$213 per night

Deluxe Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, Jetted Tub, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Single Room

Bed Count 2 Full Beds Maximum Occupancy 1 Max

Romance Package, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Royal Solaris Cancun Resort Marina & Spa - All Inclusive ratings based on 356 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
5 out of 5

excellent hotel

Pros: pools, food, building,beach
Cons: chicken nuggets at snack bars Jacuzzi bubble pumps not working properly
Location: xcaret tour, down town/ flea market tour
perfect location and amenities, food was great, heated swimming pools. I will really recommend this location to friends and family, and will comeback soon. rooms were clean and comfortable. great for the price. if you'll like something fancier there is hotels which are 5 DIAMONDS (not 5 stars) but they will cost you $$$$$.

Posted by , from modesto ca on Jan 10, 2018

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Comment from Hotel Management

Jan 22, 2018 by General Management

Thanks for taking the time to share your comments regarding your recent stay. Its very nice to hear how much you enjoyed your vacations and had a wonderful time! Thanks for your very nice comments and we look forward on welcoming you again in the near future. Best regards,

3 out of 5

We've had better

Pros: The location is great. Pool is nice and large. Covered area is a bonus.
Cons: The drinks are by far the worst we have ever had. The plastic cover on the bed is annoying.
Location: Take the bus to Plaza Kukulcan, the Mercado, or go to Isla Mujeres.
We have stayed at other all inclusive resorts in Cancun. Here is how this one stacked up to the competition. Pros: Room was clean and suitable for our needs. This hotel has a mini fridge and stocks it daily for you. Very nice addition. The pool area is very large, and even has a covered section. This worked well for us, as this was the first trip that no one got a terrible sunburn!!! The pizza and sushi by the pool were great. Cons: The bed has a cover on it that makes a rubbery sound every time you move. So annoying that no one can turn over, move a leg, etc without making a ton of noise. The plastic cover also makes it very hot to sleep on. The drinks here really are sub par. Again, we have stayed at other resorts, and don't expect much from an all inclusive. But these were by far the worst drinks we have ever had. Nothing tasted good, and the beers were never very cold and were flat. Margarita, rum and coke, pina colada, Tom Collins... We tried them all, and they were all pretty nasty to be honest. We ended up buying our own bottle of booze at the store and just adding it to our sodas. While the majority of staff were fine, we had two bad experiences with the waiters in the buffet restaurant, and one at the Rosmarinus. I would love to write more and give more examples, but the number of characters is limiting the length of my review. However, we would choose Park Royal again over this hotel.

Posted by , from Colorado on Jan 10, 2018

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Comment from Hotel Management

Jan 22, 2018 by General Management

Thanks for taking the time to share your comments regarding your recent stay. We are glad your overall stay was good and you enjoyed the room and its amenities. Thanks for your comments towards the drinks, we have sent them to our Bars staff in order to improve the quality of our products and offer better drinks to our guests. On the other hand, please accept our apologies for the incidents you had with our service staff, we would've liked to know more about it in order to correct the situation but appreciate you sharing at least some of the incdent so we can work on it. Best regards,

5 out of 5

Fun and friendly resort!

Pros: Variety of activities, friendly staff, sit down restaurant food
Cons: less expensive wifi
This resort exceeded my expectations! Every staff member, from front desk, cleaning crew, activities staff, etc, was so friendly and helpful. The food at the sit down restaurants exceeded my expectations also, I didn't expect such talented chefs at an all-inclusive resort! There were a variety of fun activities to do also. Special shout out to Alex and Fitz for helping our crew with all their activities to make sure we had fun! There were families, singles, and couples - a little bit for everyone.

Posted by , from Virginia on Oct 18, 2017

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Comment from Hotel Management

Oct 20, 2017 by General Management

Thanks for taking the time to share your very detailed review regarding your recent stay. Thanks so much for your compliments towards our staff and our facilities and services, its wonderful knowing how much you had a fantastic time and enjoyed so many things from your vacations! We look forward on welcoming you again soon! Best Regards, General Management

4 out of 5

Anaheim CA

Pros: Location, Cleanness, Staff
Cons: Improve quality of food, provide more varieties of food because you provide too much pork.Provide free internet and free WI-FI in the rooms & premises
Location: Good location and 5 to 10 minutes drive from shopping centers
The hotel premises and staff are outstanding. But, they could offer better quality of food, they should add more food varieties because they served too much pork. They should provide free interent inside the rooms including free Wi-Fi every where in the premises instead of charging $16.00 U.S. dollars per day and it's a shameful to offer 9 minutes free internet access inside the business center. The travel package at this hoteal wasn't cheap and it considered a 5 stars hotel

Posted by , from CA on Aug 14, 2017

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Comment from Hotel Management

Aug 24, 2017 by Hoteles Solaris de México

Thanks for taking the time to share your comments regarding your recent stay. We are glad you enjoyed the service from our staff as well as our facilities. We appreciate the feedback regarding the food, our buffets and restaurants are vast and offer many choices for lunch and dinner, such as different themed and menús all nights. We always aim to offer large variety and to cater for every palate. However we will keep working in improving our services, and have shared your comments with our Executive Cheff. Warm Regards,

1 out of 5

Needs improvment

Pros: Nothing
Cons: Everything
Sewage backing up into pool. Rain water in my room. In Lobby.

Posted by , from massachusetts on Aug 13, 2017

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Comment from Hotel Management

Aug 15, 2017 by Hoteles Solaris de México

We truly value all of our guests and are disappointed to hear that your stay did not live up to your expectations. Rest assured that we have shared your feedback with the corresponding departments and we're taking the necessary measures to improve future guests' experiences Best Regards,

4 out of 5

Beautiful clean hotel w/ocean view/friendly dtaff

My two boys & I stayed 5 nights at Royal Solaris. We loved our stay there. Our room was clean with breathtaking view of the sea and beach below. The hotel staff are friendly wirh greeting smiles. There are variety of great food from fast food to fine dining. Security are tight. Observed lifeguard on sight and staff monitoring patrons and automobiles entering the hotel. The only concern we have is the remodeling of the hotel in which debris could have fallen on visitors below. Overall, we are happy with our stay. We are looking forward to stay at Royal Solaris on our next vacation to Cancun.

Posted by , from v on Aug 11, 2017

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Comment from Hotel Management

Aug 15, 2017 by Hoteles Solaris de México

Your comments are greatly appreciated, thank you so much for choosing us. We work very hard to achieve high levels of satisfaction in our guests and it results rewarding to read positive feedback as result from our efforts. Thank you! Please accept our apologies for all the inconveniences you experienced due to the construction work, it is part of our commitment to always go forward and upgrade our facilities, we are sorry for this, but we are taking all the precautions necessary to avoid any accidents that may happen. Please come back soon, we will be waiting for you! Cordially,

4 out of 5

Ok hotel far from the main stores

The hotel was ok the check in took forever, then they gave us a room in a different hotel and it was horrible it smell like urine I complain and they change us to a suit but it was to small for my family and the extra bed was like a rock at first glance the suit look good but once you have to go to sleep you realize how terrible it is room service was ok I had to constantly call to get the mini bar refill and it was annoying. The food was ok I well a couple of us got sick from it but they did have lots of choices.

Posted by , from LA on Jun 28, 2017

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Comment from Hotel Management

Jul 3, 2017 by Hoteles Solaris de México

Thanks for taking the time to share your comments regarding your recent stay. We are glad your overall stay was good and you enjoyed our facilities and services. Please accept our apologies for the inconevniences you had aupon arrival, we are very sorry you didn't enjoy the upgrade, but we are glad we were able to relocate you in a better room. We'll keep working to improve in all areas. Best Regards,

2 out of 5

Outdated location

The hotel is very outdated and the rooms too. We stayed o n the 5th floor and when we wlaked to out room there was a mildew oddor in the room and hall. Decoration and beds arr very outdated. The bed skirt and the shower courtain had stains. The ac works fine though. The food in the all inclusive lack taste and variety. The only restaurant with reservations on the premises the food was ok but not great. The massage was good. But the girl on the counyer lacks customers service skills bery rude to get an appointment for the massage. But the massage itself was good. The inside is clean and you can relax. Dont fall for the orientation about their hotel even when they dont call it a "timeshare" it IS ONE. And you'll be stuck for 3 hours.

Posted by , from KY on Jun 23, 2017

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Comment from Hotel Management

Jun 26, 2017 by Hoteles Solaris de México

Firstly, please allow me to thank you for choosing us and sharing your comments with us. The feedback we receive help us identify the areas from our services that requiere the most from our attention, giving us the opportunity to address any special situations immediately and therefore, improving the quality of our services. This is all done keeping in mind your satisfaction at all times. Best regards,

3 out of 5

Girls trip

Hotel was ok. Food was ok. My only complaint was the pool deck. There isn't much room with all the chairs. Some places only a few inches to walk between a chair and water. Great location, close to airport and just a short bus ride to shopping areas.

Posted by , from L. on Jun 11, 2017

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Comment from Hotel Management

Jun 15, 2017 by Hoteles Solaris de México

Thanks for taking the time to share your comments regarding your recent stay. We are glad your overall stay was ok, although we would've hoped it was great, we appreciate the feedback in order to provide a better experience to all of our guests! We look forward on welcoming you again, Best Regards,

5 out of 5

Amazing staff and facilities !!!

It was a great trip! The staff were all incredibly pleasant helpful. The nightly entertainment was fantastic! And the resort was always clean! Loved our stay!

Posted by , from colorado on May 27, 2017

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Comment from Hotel Management

May 31, 2017 by Hoteles Solaris de México

Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as the service from our staff! Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best Regards,

About the Royal Solaris Cancun Resort Marina & Spa - All Inclusive

Location Boulevard Kukulcan Km 20.5, Lote 64, Cancun, QROO 77500

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing

Land activities
  • Fitness facilities
  • Soccer
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Snorkeling gear
  • Premium food items
  • Premium and/or non-domestic beverages
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

Property Features

Royal Solaris Cancun Resort Marina & Spa - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Royal Solaris Cancun Resort Marina & Spa - All Inclusive offers its guests a full-service spa, a marina, and an outdoor pool. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. Free breakfast is served daily. A 24-hour business center and a meeting room are available. A children's pool, a fitness center, and a steam room are also featured at the family-friendly Royal Solaris Cancun Resort Marina & Spa - All Inclusive. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 3.5-star Cancun resort.

  • 1 building
  • 299 guestrooms or units
  • 8 levels
  • 5 dining venues
  • 2 bars or lounges
  • Buffet breakfast (free)
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Children's pool
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (12.7 km / 7.9 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Royal Solaris Cancun Resort Marina & Spa - All Inclusive offers 299 air-conditioned accommodations with minibars (stocked with some free items) and safes. 21-inch LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Stocked minibar (select free items)
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 11 AM.

Las Fuentes - This buffet restaurant serves breakfast only.

Rosmarinus - Overlooking the ocean, this buffet restaurant serves lunch and dinner. Open select days.

Marcopolo - This fine-dining restaurant specializes in international cuisine and serves dinner only. Reservations are required.

La Palapita Sushi Bar - Onsite sushi bar.

Pizzalísima - This delicatessen specializes in pizza. Open daily.

Room service (during limited hours) is available.

Entertainment

  • After a day full of activities or relaxation, Royal Solaris Cancun presents nightly shows as follows:
  • • Mexican Show
  • • Masquerade
  • • Latino Music
  • • Love city
  • • 20s show
  • • Mimic show
  • • Broadway
  • Enjoy live music at the lobby bar at night. Night after night you can visit world-famous night clubs such Sr. Frogs, The City, Palazzo, Coco Bongo, Dady'O, and Mandala. Departures are at 10:30 pm every night.

    Nearby Activities

    The majority of recreational activities and facilities described below are included in the room rate for this Royal Solaris (scroll up to the All-Inclusive details section for more information). Non-stop activities at this resort include a range of water and land sports as well as pool games, swimming contests, the Miss and Mr. Solaris contest, Perfect Couples contest, fashion shows, and bingo.

    A colorful playground area welcomes young visitors up to age 4 to frolic with parents along to supervise them; open daily 9 AM-5 PM. Plus, there are lessons in Spanish and Latin dance as well as aerobic and other exercise sessions.

    Hotel staff can arrange other activities such as parasailing, sport fishing, and waterskiing. Two 18-hole golf courses are within 13 km (8 miles). Pok-Ta-Pok, 13.5 km (8 miles) away was designed by Robert Trent Jones and runs along the Hotel Zone, between Blvd Kukulcan and the Nichupte Lagoon. Hilton Cancún Golf Club is 3.5 km (2 miles) away. The recreational activities listed below are available either on site or near the hotel; fees may apply.

    • Snorkeling on site
    • Water skiing nearby
    • Golfing nearby
    • Parasailing nearby
    • Surfing/boogie boarding nearby
    • Beach volleyball on site
    • Kayaking on site
    • Windsurfing on site
    • Yoga classes/instruction on site
    • Playground on site
    • Beach yoga on site
    • Fitness classes on site
    • Golf lessons available nearby
    • Personal motorized watercraft on site
    • Sailing nearby
    • Scuba diving nearby
    • Scooter/moped rentals nearby

    Spa Services

    At the Royal Solaris Cancun Resort, Marina & Spa, guests will be pampered with aromatherapy treatments, beauty services, body scrubs and wraps, facial treatments, hydrotherapy, manicures and pedicures, as well as massages.

    • Outdoor treatment areas
    • Couples treatment rooms
    • Manicures and pedicures
    • Body wraps
    • Body treatments
    • Body scrubs
    • Facial treatments
    • Aromatherapy treatments
    • Hydrotherapy treatments
    • Hot stone massage
    • Deep tissue massage
    • Swedish massage
    • Sports massage
    • Massages

    Accessibility

    If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

    Hotel Policies

    Check-in

    • Check-in time ends at 11 PM
    • Check-in time starts at 3 PM
    • Minimum check-in age is 18

    Special check-in instructions:

    Airport shuttle service is available during limited hours. Contact the property in advance to get details.

    This property does not allow early check-in. For more details, please contact the property using the information on the reservation confirmation received after booking.

    Check-out

    • Check-out by 11 AM

    Payment types

    Children and extra beds

    • Children are welcome.
    • Free rollaway/extra beds!
    • Free cribs (infant beds)!

    Pets

    • No pets allowed

    Policies

    Extra-person charges may apply and vary depending on property policy.

    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 21 years old.

    The hotel advises that room view requests made during booking are subject to availability at check-in.

    All payments made by American Express credit card applies a 5% fee in case of cancellations and/or refund. For more details, please contact the property using the information on the reservation confirmation received after booking.

    • Debit cards not accepted

    Fees

     

    The charges below are included in your overall room price:

    • Resort fee

    We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

    Optional extras

    The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

    • Fee for in-room wireless Internet: MXN 400 per day (rates may vary)
    • Airport shuttle fee per child: MXN 336.00 (one-way), (from 7 to 18 years old)

    This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

    Hotel Names

    • Cancun Royal Solaris
    • Resort Royal Solaris Cancun
    • Royal Solaris Cancun All Inclusive
    • Royal Solaris Cancun All Inclusive Resort
    • Royal Solaris Cancun Marina
    • Royal Solaris Cancun Resort
    • Royal Solaris Cancun Resort Marina
    • Royal Solaris Cancun Resort Marina All Inclusive
    • Royal Solaris Marina
    • Royal Solaris Resort Marina All Inclusive

    You should know

    • The total price shown includes a resort fee.
    • Registered guests are the only ones allowed to be in guestrooms.

    Promotions

    Clothing Donation Program
    Guests can bring a clean item of clothing in good condition to the front desk during their stay and the hotel will deliver the clothing to local families in need.