4.1 out of 5

"Had a nice time at this hotel. Staff was very friendly and helpful. " More

By a verified traveler on Sat 04 Aug 2018

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Hotel Description

Located in Hotel Zone, Royal Solaris Cancun Resort Marina & Spa - All Inclusive is a leisurely stroll from popular sights such as Delfines Beach and El Rey Ruins. This 299-room, 3.5-star resort welcomes business and leisure travelers with a marina, a full-service spa, and 5 restaurants. It's in central Cancun and also close to Maya Cancun Museum and Aquaworld.

Dining

Enjoy dining at Las Fuentes, one of 5 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.

Rooms

Guests can expect to find 40-inch an LED TV with cable channels. The bathroom offers hair dryers and free toiletries. Other standard amenities include free minibar items, a coffee maker, and free bottled water.

Property features

Guests of Royal Solaris Cancun Resort Marina & Spa - All Inclusive have access to a marina, a full-service spa, and an outdoor pool. You can take advantage of free valet parking if you drive. The front desk is staffed 24/7 to help with securing valuables, dry cleaning/laundry, and concierge services. Other amenities at this all-inclusive resort include a children's pool, a fitness center, and a steam room.

Highlights

  • Walking distance to Delfines Beach and El Rey Ruins
  • Free valet and self parking
  • Onsite dining
  • Marina

Romance Package, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Lagoon Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Single Room

Bed Count 2 Full Beds Maximum Occupancy 1 Max

Deluxe Room, Jetted Tub, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Royal Solaris Cancun Resort Marina & Spa - All Inclusive ratings based on 367 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
4 out of 5

Nice hotel in good location

Pros: The staff was super friendly and great service.
Cons: A little more variety in the nightly entertainment in the lobby.
Had a nice time at this hotel. Staff was very friendly and helpful.

Posted by on Aug 4, 2018

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Comment from Hotel Management

Aug 7, 2018 by General Management

Dear Rocci, Thanks for taking the time to share your comments regarding your recent stay. We are very happy to read how great your stay was! We hope to be honored with your visit again soon! Best Regards,

4 out of 5
We got an upgrade and it was a suite room with ocean and lagoon view. The food was not so great, but not that bad either. Staff are very friendly, helpful and smiles all the time.

Posted by , from Houston on Aug 2, 2018

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Comment from Hotel Management

Aug 3, 2018 by General Management

Thanks for taking the time to share your comments regarding your recent stay. Comments like yours are truly helpful to know which areas we need to work more and need our full attention. Regarding our food, all our staff is constantly being trained to learn new techniques and offer the best dishes, we try to cater to all palates and although we know sometimes we don't achieve this, please be sure everyone is committed to keep working until we do. Thanks for your feedback. Best regards, General Management

5 out of 5
My daughter and I had such a wonderful time. Francisco and Angel were so accommodating. Francisco helped us plan our tours and Angel who worked in the restaurant was so friendly. I would definitely go again.

Posted by , from New York on Jul 24, 2018

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Comment from Hotel Management

Jul 30, 2018 by General Management

Thanks for taking the time to share your comments regarding your recent stay. Its great to know how wonderful your vacation was! We look forward on welcoming you again soon! Best Regards,

5 out of 5

happy and relaxing vacation

Pros: from the day we check in to the day we check out , we have no complain.
Cons: maybe the food
Location: lot of shopping centers and wonders of the world.
The receptionist was so welcoming and very accommodating even it was so early in the morning before 5am. They are very helpful , when I ask them if they could booked my sisters on the same floor I was, since they followed me when they found out that I was going to Cancun. When they have problems on their shuttle time, I just told them to get help from the front desk and get what they wanted.

Posted by , from walnut, california on Jul 17, 2018

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Comment from Hotel Management

Jul 18, 2018 by General Management

Your comments are greatly appreciated, thank you so much for choosing us. We work very hard to achieve high levels of satisfaction in our guests and it results rewarding to read positive feedback as result from our efforts. Thank you! Please come back soon, we will be waiting for you! Cordially,

5 out of 5

Great hotel

Excellent service, friendly staff right in front of the beach and close to town.

Posted by , from Miami on Jul 16, 2018

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Comment from Hotel Management

Jul 18, 2018 by General Management

Thanks for your great comments! We look forward on welcoming you again soon! Best regards,

5 out of 5

Good value for the money

My wife and I were very happy with the resource. I like the services the best. Everything is taken well. The Mexican Mothers Day was nicely organized and beautiful...

Posted by , from California, USA on May 14, 2018

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Comment from Hotel Management

May 19, 2018 by General Management

Thanks for taking the time to share your comments regarding your recent stay. Its great to know how much you and your wife enjoyed the trip and all our services! We look forward on welcoming you again soon! Best regards,

4 out of 5
Staying at the Royal Solaris was a pleasure. I went with my parents and brother (none of us are under 21 for context). The conditions were great, the workers were very nice. Get to the umbrella chairs early if you want them! We had a lagoon view room with balcony and jacuzzi. Positives: The building was older, but very well kept. The beach was clean and beautiful! The food ranged from decent to very good, and the water/ice cubes they used gave us no trouble, it seemed like they were purified. The beach was so empty all of the time! I guess a lot of people want to spend time by the pools and jacuzzi so that freed up a lot of space on the beach, which we loved. I saw workers removing the seagrass that washed up by putting it into holes that they dug up in the sand which was very nice. The pool wasn't too chlorinated. Cons: We had to call a few times because we were told the rooms were cleaned but they had not been. Not a huge fan of the smell of the spray that goes into the air, but I am very sensitive to smells and this wasn't a big deal. No free wifi :( Recommendations: don't allow children in the pool bar area so they don't splash chlorine water into drinks. Please have the pool play more music and less microphone talking because that got old very quickly and I think most people would have just enjoyed having good music play over the hours of activities that were planned. I feel like that was too much. Tips were very much appreciated, but not expected for most things.

Posted by on Apr 13, 2018

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Comment from Hotel Management

Apr 16, 2018 by General Management

There is nothing more important for us than receiving your comments, thank you so much for taking the time to share your review with us. We're always eager to hear what our guests have to say about their experience, learning from their feedback and addressing timely all of the negative aspects, always looking forward to your complete satisfaction as a guest. Thank you for choosing us, we hope to be honored with your visit once again soon. Best regards,

5 out of 5
It was an amazing experience staying at this hotel. The staff was nice and helpful. The rooms were clean and fully stocked. The breakfast buffet was delicious, and the different dinner options was a great way to change up the menu. The pool was clean all the time. The shows were the best part of our stay in this hotel. The dancers are amazing and change up the routine nightly. Thank you Royal Solaris.

Posted by , from Los Angeles on Apr 3, 2018

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Comment from Hotel Management

May 24, 2018 by General Management

Thaanks for taking the time to share your comments regarding your recent stay. We are truly happy to know you had an amazin experience and enjoyed the rooms, food, pools, shows and service from all our staff members! We look forward on welcoming you back again soon! Best regards,

4 out of 5

Awesome hotel right off the beach

Everything was amazing at the hotel, the pool areas were gorgeous, the beach was perfect, and the resort was spectacular. I disliked some buffet foods but I found food that I ended up enjoying for breakfast, lunch, and dinner. The staff is amazing from start to finish and I see myself going back to enjoy more of them and the beauty of Cancun.

Posted by , from Ft lauderdale, FL on Feb 28, 2018

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Comment from Hotel Management

Mar 5, 2018 by General Management

Thanks for taking the time to share your comments regarding your recent stay. Its great to know how much you enjoyed your vacations and had an awesome time! We look forward on welcoming you again soon! Best regards,

5 out of 5

Royal Solaris Cancun

We stayed 6 nights. Excellent facility. Great staff. Very helpful and informative staff. We had a great time! If we go back to Cancun (and I hope we do), we’ll definitely consider returning to Royal Solaris!

Posted by , from Riverside, CA on Feb 26, 2018

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Comment from Hotel Management

Mar 5, 2018 by General Management

Thanks for taking the time to share your comments regarding your recent stay. Its wonderful reading how much you enjoyed your vacations and we look forward on welcoming you again in the near future. Best regards,

About the Royal Solaris Cancun Resort Marina & Spa - All Inclusive

Location Boulevard Kukulcan Km 20.5, Lote 64, Cancun, QROO 77500

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing

Land activities
  • Fitness facilities
  • Soccer
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Snorkeling gear
  • Premium food items
  • Premium and/or non-domestic beverages
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

Property Features

Royal Solaris Cancun Resort Marina & Spa - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Royal Solaris Cancun Resort Marina & Spa - All Inclusive offers its guests a full-service spa, a marina, and an outdoor pool. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. A 24-hour business center and a meeting room are available. A children's pool, a fitness center, and a steam room are also featured at the family-friendly Royal Solaris Cancun Resort Marina & Spa - All Inclusive. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 3.5-star Cancun resort.

  • 1 building
  • 299 guestrooms or units
  • 8 levels
  • 5 dining venues
  • 2 bars or lounges
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (13.9 km / 8.6 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Royal Solaris Cancun Resort Marina & Spa - All Inclusive offers 299 air-conditioned accommodations with safes and complimentary bottled water. 40-inch LED televisions come with cable channels. Coffee/tea makers and free minibar items are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Cribs/infant beds (complimentary) and rollaway/extra beds (complimentary) are also available. Housekeeping is provided daily.

  • Stocked minibar (free)
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Las Fuentes - This restaurant serves breakfast only.

Rosmarinus - Overlooking the ocean, this buffet restaurant serves lunch and dinner. Open select days.

Marcopolo - This fine-dining restaurant specializes in international cuisine and serves dinner only. Reservations are required.

La Palapita Sushi Bar - Onsite sushi bar.

Pizzalísima - This delicatessen specializes in pizza. Open daily.

Room service (during limited hours) is available.

Entertainment

  • After a day full of activities or relaxation, Royal Solaris Cancun presents nightly shows as follows:
  • • Mexican Show
  • • Masquerade
  • • Latino Music
  • • Love city
  • • 20s show
  • • Mimic show
  • • Broadway
  • Enjoy live music at the lobby bar at night. Night after night you can visit world-famous night clubs such Sr. Frogs, The City, Palazzo, Coco Bongo, Dady'O, and Mandala. Departures are at 10:30 pm every night.

    Nearby Activities

    The majority of recreational activities and facilities described below are included in the room rate for this Royal Solaris (scroll up to the All-Inclusive details section for more information). Non-stop activities at this resort include a range of water and land sports as well as pool games, swimming contests, the Miss and Mr. Solaris contest, Perfect Couples contest, fashion shows, and bingo.

    A colorful playground area welcomes young visitors up to age 4 to frolic with parents along to supervise them; open daily 9 AM-5 PM. Plus, there are lessons in Spanish and Latin dance as well as aerobic and other exercise sessions.

    Hotel staff can arrange other activities such as parasailing, sport fishing, and waterskiing. Two 18-hole golf courses are within 13 km (8 miles). Pok-Ta-Pok, 13.5 km (8 miles) away was designed by Robert Trent Jones and runs along the Hotel Zone, between Blvd Kukulcan and the Nichupte Lagoon. Hilton Cancún Golf Club is 3.5 km (2 miles) away. The recreational activities listed below are available either on site or near the hotel; fees may apply.

    • Snorkeling on site
    • Water skiing nearby
    • Golfing nearby
    • Parasailing nearby
    • Surfing/boogie boarding nearby
    • Beach volleyball on site
    • Kayaking on site
    • Windsurfing on site
    • Yoga classes/instruction on site
    • Playground on site
    • Beach yoga on site
    • Boat tours nearby
    • Fitness classes on site
    • Golf lessons available nearby
    • Personal motorized watercraft on site
    • Sailing nearby
    • Scuba diving nearby
    • Scooter/moped rentals nearby

    Spa Services

    At the Royal Solaris Cancun Resort, Marina & Spa, guests will be pampered with aromatherapy treatments, beauty services, body scrubs and wraps, facial treatments, hydrotherapy, manicures and pedicures, as well as massages.

    • Outdoor treatment areas
    • Couples treatment rooms
    • Manicures and pedicures
    • Body wraps
    • Body treatments
    • Body scrubs
    • Facial treatments
    • Aromatherapy treatments
    • Hydrotherapy treatments
    • Hot stone massage
    • Deep tissue massage
    • Swedish massage
    • Sports massage
    • Massages

    Accessibility

    If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

    Hotel Policies

    Check-in

    • Check-in time ends at 11 PM
    • Check-in time starts at 3 PM
    • Minimum check-in age is 18

    Special check-in instructions:

    Airport shuttle service is available during limited hours. Contact the property in advance to get details.

    This property does not allow early check-in. For more details, please contact the property using the information on the reservation confirmation received after booking.

    Check-out

    • Check-out by 11 AM

    Payment types

    Children and extra beds

    • Children are welcome.
    • Free rollaway/extra beds!
    • Free cribs (infant beds)!

    Pets

    • No pets allowed

    Policies

    Extra-person charges may apply and vary depending on property policy.

    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 21 years old. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    The hotel advises that room view requests made during booking are subject to availability at check-in.

    All payments made by American Express credit card applies a 5% fee in case of cancellations and/or refund. For more details, please contact the property using the information on the reservation confirmation received after booking.

    • Debit cards not accepted

    Fees

     

    The charges below are included in your overall room price:

    • Resort fee

    We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

    Optional extras

    The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

    • Airport shuttle fee per child: MXN 336.00 (one-way), (from 7 to 18 years old)

    This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

    Hotel Names

    • Cancun Royal Solaris
    • Resort Royal Solaris Cancun
    • Royal Solaris Cancun All Inclusive
    • Royal Solaris Cancun All Inclusive Resort
    • Royal Solaris Cancun Marina
    • Royal Solaris Cancun Resort
    • Royal Solaris Cancun Resort Marina
    • Royal Solaris Cancun Resort Marina All Inclusive
    • Royal Solaris Marina
    • Royal Solaris Resort Marina All Inclusive

    You should know

    • The total price shown includes a resort fee.
    • Registered guests are the only ones allowed to be in guestrooms.

    Promotions

    Clothing Donation Program
    Guests can bring a clean item of clothing in good condition to the front desk during their stay and the hotel will deliver the clothing to local families in need.