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"Awesome place to be and the staff from housekeeping to waiters. Love how we can enjoy some show and meet new people thank you again can’t wait to go b ... " More

By a verified traveler on Sun 15 May 2022

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Hotel Description

4-star beachfront property near Delfines Beach

Beachfront retreat

A stay at this Zona Hotelera property places you within half a mile (1 km) of Costa Occidental de Isla Mujeres National Park and 2 miles (3 km) of Delfines Beach. El Rey Ruins and Maya Cancun Museum are also within 3 miles (5 km).

All-inclusive

A marina, 3 restaurants, and an outdoor pool are all featured at this all-inclusive property. There's fun for all ages with a free kid's club and mini golf, and in-room childcare is an added bonus. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like valet parking and WiFi in public areas.

Romance Package, Ocean View Free Wi-Fi

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, Ocean View Free Wi-Fi

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Lagoon Room Free Wi-Fi

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deal of the Day Free UpGrade Ocean View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Deluxe Room, Jetted Tub, Ocean View Free Wi-Fi

Bed Count 1 King Bed Maximum Occupancy 2 Max

Royal Solaris Cancun - All Inclusive ratings based on 57 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Royal Solaris Cancun - All Inclusive

Everyone (15) Couples (12) Family (20)
5 out of 5
Awesome place to be and the staff from housekeeping to waiters. Love how we can enjoy some show and meet new people thank you again can’t wait to go back ,

Posted by on May 15, 2022

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Comment from Hotel Management

May 16, 2022 by General Management

Thanks for taking the time to share your review regarding your recent stay. Thanks so much for your compliments towards our staff and our facilities and services, its wonderful knowing how much you and your family had a fantastic time and enjoyed so many things from your vacations! We look forward on welcoming you again soon! Best Regards, General Management

4 out of 5
great view with the ocean view room highly recommended. easy check in easy check. only thing i didnt like was i had to call the hotel to remind them to email my covid results while i was at the airport almost missed my flight

Posted by on May 14, 2022

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Comment from Hotel Management

May 14, 2022 by General Management

Thanks for taking the time to share your review regarding your recent stay. Thanks so much for your compliments towards our staff and our facilities and services,we apologize if we didm't inform you in detail that the covid results are delivered at the front desk the next morning that your test was perfom. We will keep working to improve in all areas and we truly appreciate your feedback. Best Regards, General Management

5 out of 5
Great beach and pool, clean facility, good food, friendly staff

Posted by , from Dunlap on May 9, 2022

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Comment from Hotel Management

May 10, 2022 by General Management

Thank you for sharing your comments regarding your recent stay. We are very pleased to know that you had a fantastic vacation and enjoyed our facilities and services. We look forward to the opportunity to serve you again in the near future. Best Regards General management

4 out of 5
The staff was friendly and the customer service was great

Posted by on May 5, 2022

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Comment from Hotel Management

May 5, 2022 by General Management

Thank you for sharing your comments regarding your recent stay We are happy to read that we have exceeded your expectations through the excellent service of our great team. We look forward to welcoming you again on your next trip. Best Regards General Management

4 out of 5
This is a hotel and not a resort so you will be staying in an enclosed building where as resorts are mostly open air. Since you only are inside to sleep it doesnt really matter. Hallways are noisy, like any hotel. They had amazing entertainment at night and poolside. Our waiter, Darvin Garcia, made every meal amazing. He was really the highlight of our day. An amazing worker that went the extra mile.Food options are repetitive though. Would definitely recommend. Great experience for the price.

Posted by , from Midlothian on Mar 15, 2022

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Comment from Hotel Management

Mar 22, 2022 by General Management

Thank you for highlighting the quality of the service that Darvin provided you. It makes us feel proud to read that he took good care of you and he was always attentive to your needs and willing to help.We appreciate your feedback of the features that need more of our attention, we will continue working to improve for your next visit. Best regards, General Management

4 out of 5
The Royal Solaris Cancun is a BEAUTIFUL PROPERTY - with amazing view, miles of beautiful walkable sandy white beaches, beautiful pool and super helpful and kind staff. Our room was very clean with very comfortable beds and pillows. The restaurants you needed reservations for were good but buffet food was just ok. Drinks are super weak but the beauty of area and the wonderful staff made it an amazing vacation at a reasonable price.

Posted by , from CHAMPLIN on Mar 2, 2022

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Comment from Hotel Management

Mar 2, 2022 by General Management

Thanks so much for your compliments towards our facilities and services, its wonderful knowing how much you had a fantastic time and enjoyed our beautiful beach and your room! It will be a real pleasure to welcome you once again on your next visit. Best Regards General Management

3 out of 5
The rooms smelled like mold and the front desk agent, Edgar to accommodate the change in room would only change our room if we paid him directly in order to accommodate which made the stay uncomfortable anytime we had to go to the front desk.

Posted by on Feb 17, 2022

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Comment from Hotel Management

Feb 18, 2022 by General Management

Thanks for taking the time to share your comments regarding your recent stay. We are deeply sorry to hear about the inconveniences you had this time here with us, please accept our apology as this is not the service we strive to provide.We have addressed your comments to our Front Desk department to make sure this situations don't happen again in the future. We will keep working to improve in all areas and we truly appreciate your feedback. Best Regards, General Management

4 out of 5
I like this hotel, food was OK, the personal don’t speak English very good, but the were very accommodating and trying to help. Love the beach view, great location. Out transfer from airport to hotel was included but no one told us, so we got a car services and pay for it. I would appreciate at least email or something on my confirmation about our transfer from Travelocity or a Hotel.

Posted by on Feb 16, 2022

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Comment from Hotel Management

Feb 17, 2022 by General Management

Thank you for taking the time to share your comments with us regarding your recent stay. Thank you for sharing the areas of opportunity that you identified during your stay, as this allows us to improve ther experience of all our guests,we will keep working to improve our services and facilities. Best regards, General Management

3 out of 5

Posted by on Jan 27, 2022

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2 out of 5
The beach and pools were very nice. The room service food always cold. Half the time they never answered the phone. The maintenance of the property was not good. Spa tubs in 2 of our families rooms we paid for did not work. My sink in bathroom was always backed up and my sliding balcony door dis not lock.

Posted by , from Rainier on Jan 21, 2022

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Comment from Hotel Management

Jan 27, 2022 by General Management

Thanks for taking the time to share your comments regarding your recent stay. We are deeply sorry to hear about the inconveniences you had this time here with us, please accept our apology as this is not the service we strive to provide.We have addressed each point to each department to make sure this situations don't happen again in the future. We will keep working to improve in all areas and we truly appreciate your feedback. Best Regards, General Management

About the Royal Solaris Cancun - All Inclusive

Location Boulevard Kukulcan Km 20.5, Lote 64, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing

Land activities
  • Fitness facilities
  • Soccer
  • Kids club

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Water fitness

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Snorkeling
  • Premium food items
  • Premium/non-domestic alcoholic beverages
  • Surcharge for room service
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

  • Kayaking included
  • Sailing included
  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Premium/imported alcoholic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Water fitness classes/lessons included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Surcharge for room service
  • Offsite tours not included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Snorkeling not included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • Kids club included
  • All meals included
  • Surcharge for premium or imported alcoholic beverages
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Theme parties included

Property Features

Royal Solaris Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Royal Solaris Cancun - All Inclusive offers its guests a marina, an outdoor pool, and a steam room. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. A children's pool, a fitness center, and spa services are also featured at the family-friendly Royal Solaris Cancun - All Inclusive. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4-star Cancun property.

  • 1 building
  • 299 guestrooms or units
  • 8 levels
  • 3 dining venues
  • 2 bars or lounges
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Swim-up bar

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Royal Solaris Cancun - All Inclusive offers 299 accommodations with safes and complimentary bottled water. 40-inch LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Las Fuentes - This buffet restaurant serves breakfast only.

Rosmarinus - Overlooking the ocean, this buffet restaurant serves lunch and dinner. Open select days.

Marcopolo - This fine-dining restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.

Las Fuentes - Onsite restaurant. Open daily.

Pizzalísima - This delicatessen specializes in Italian cuisine. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a steam room and a fitness center.

Guests under 18 years old are not allowed in the health club, fitness facility, or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Water skiing nearby
  • Miniature golf on site
  • Golfing nearby
  • Parasailing nearby
  • Surfing/bodyboarding nearby
  • Kayaking on site
  • Yoga classes/instruction on site
  • Playground on site
  • Boat tours nearby
  • Fitness classes on site
  • Golf lessons available nearby
  • Personal motorized watercraft on site
  • Sailing nearby
  • Scuba diving nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including hydrotherapy and reflexology.

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Reflexology
  • Sports massage
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Hydrotherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property does not allow early check-in.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

This property accepts credit cards and cash

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The hotel advises that room view requests made during booking are subject to availability at check-in.

All payments made by American Express credit card applies a 5% fee in case of cancellations and/or refund.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

  • Property does not require health documentation at check-in
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Cash or credit card deposit required
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Onsite COVID-19 testing (PCR) is available
  • Onsite COVID-19 testing (Antigen) is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Reservations are required for onsite COVID-19 testing
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Royal Solaris
  • Resort Royal Solaris Cancun
  • Royal Solaris Cancun All Inclusive
  • Royal Solaris Cancun All Inclusive Resort
  • Royal Solaris Cancun Marina
  • Royal Solaris Cancun Resort
  • Royal Solaris Cancun Resort Marina
  • Royal Solaris Cancun Resort Marina All Inclusive
  • Royal Solaris Marina
  • Royal Solaris Resort Marina All Inclusive
  • Royal Solaris Cancun Marina All Inclusive
  • Royal Solaris Marina All Inclusive
  • Royal Solaris Cancun Resort Marina Spa All Inclusive
  • Royal Solaris ina Inclusive
  • Royal Solaris Cancun All Inclusive
  • Royal Solaris Cancun - All Inclusive Cancun
  • Royal Solaris Cancun Resort Marina Spa All Inclusive
  • Royal Solaris Cancun - All Inclusive All-inclusive property

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.