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4.1 out of 5

"I love every single server they help on anything. I just don't like the soon you check in is somebody asking you to make a appointment to hear about ... " More

By a verified traveler on Sun 15 Mar 2020

Hotel Description

4-star beach property near Delfines Beach

Seaside stay

Within a 15-minute walk of this Zona Hotelera property, you'll find El Rey Ruins and Delfines Beach. Maya Cancun Museum and Aquaworld are also within 3 miles (5 km).

All-inclusive

This all-inclusive property features a full-service spa, a marina, and 10 restaurants. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus. Relax with a drink at one of the 4 bars/lounges and enjoy free perks like valet parking and WiFi in public areas.

Free WiFi, LED TVs

The 299 guestrooms have LED TVs with cable channels and offer free WiFi and 24-hour room service. Other amenities include coffee/tea makers, free bottled water, and hair dryers.

Deluxe Lagoon Room Free Wi-Fi

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$166* Per night/room Jun 8 - Jun 9

Romance Package, Ocean View Free Wi-Fi

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, Ocean View Free Wi-Fi

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, Jetted Tub, Ocean View Free Wi-Fi

Bed Count 1 King Bed Maximum Occupancy 2 Max

Royal Solaris Cancun Resort Marina & Spa - All Inclusive ratings based on 423 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Royal Solaris Cancun Resort Marina & Spa - All Inclusive

Everyone (80) Couples (13) Family (23)
5 out of 5
I love every single server they help on anything. I just don't like the soon you check in is somebody asking you to make a appointment to hear about the new membership it took us about 45min from are time trying to make appointment to sell us a timeshare.

Posted by on Mar 15, 2020

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Comment from Hotel Management

Mar 17, 2020 by General Management

Thank you for evaluating us! We look forward on welcoming you again soon! Best regards,

5 out of 5

Posted by on Mar 5, 2020

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Comment from Hotel Management

Mar 11, 2020 by General Management

Thank you for evaluating us! We look forward on welcoming you again soon! Best regards,

4 out of 5
Stayed at Royal Solaris for 6 Nights in a Jacuzzi ocean view Deluxe room. The staff and service are excellent. Fresh towels every day, mini bar, bath bubbles and salts filled every day. Alexis the concierge answered every question we had and was truly honest, if you need something just ask him, he will make it happen! Food was delicious, every day something different at the buffet, and the sushi bar was way more than what I expected with Facundo the sushi chef! Some bartenders, mostly at the beach would kind of ignore you and you could see they were always serving the same people and you could tell it was because of the tips, i usually tip at the end, so try tipping from day one to get a better service. The main and probably only issue was the noise at night. I tried sleeping quite early, around 10pm, but it was impossible because the disco wouldn't stop until 12am and there was a lot of people screaming at the hallways and you could hear everything. The upgraded room is exactly over the disco so no sleep until 12am... They are quite pushy with the time share, I did attend to the meeting. So avoid them as much as you can.

Posted by on Mar 1, 2020

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Comment from Hotel Management

Mar 11, 2020 by General Management

Thank you for taking the time to share your comments with us regarding your recent stay. Its wonderful reading how much you enjoyed the service from our staff at all times as well as the food! We will continue working to improve our services for your future enjoyment. Best regards,

5 out of 5

Posted by on Feb 23, 2020

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Comment from Hotel Management

Feb 27, 2020 by General Management

Thank you for evaluating us! We look forward on welcoming you again soon! Best regards,

4 out of 5
No internet connection plus people being to laud at night time couldn’t go to sleep

Posted by on Feb 22, 2020

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Comment from Hotel Management

Feb 27, 2020 by General Management

Thank you for sharing your comments, we regret not fully meeting your expectations, we will continue working to improve in all areas. Best regards,

2 out of 5
Don't bother paying extra online for a certain room. They just give you whatever is available when you show up. There elevator broke down numerous times. Slowest internet out there, if you need to get any work done forget about it. They also have sales people harassing you numerous times a day to buy there vacation packages. Food wasn't good, and a very small selection on Liquor available, overall very disappointed. The only nice thing was the beach, and pool area.

Posted by on Feb 21, 2020

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Comment from Hotel Management

Feb 27, 2020 by General Management

Thank you for taking the time to share your comments with us regarding your recent stay. We regret not meeting your expectations with our services mainly, we have addressed this situations with our different departments for immediate followup. Best regards,

5 out of 5
loved the property had great food and entertainment

Posted by on Feb 17, 2020

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Comment from Hotel Management

Feb 20, 2020 by General Management

Thank you for evaluating us! We look forward o welcoming you again soon! Best regards,

3 out of 5
Most of the food we had was wonderful. Most of the staff was friendly and helpful.

Posted by on Jan 26, 2020

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Comment from Hotel Management

Feb 5, 2020 by General Management

Thank you for taking the time to share your comments with us regarding your recent stay. We are glad you enjoyed the service from our staff members. We look forward on welcoming you again soon. Best regards,

5 out of 5
Staff very helpful beautiful resort , can’t wait to plan my next trip and visit again

Posted by on Jan 22, 2020

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Comment from Hotel Management

Jan 22, 2020 by General Management

Dear DeDe, Thank you for haring your experience with us, its fabolous reading how much you enjoyed your vacations with us especially the service of our staff members! We look forward on welcoming you again soon! Best Regards,

5 out of 5
We LOVED our stay at the Royal Solaris. The resort is beautiful and there is so much to do! The customer service was AMAZING. I wanted to give a special shout out to Moises, Jaime and crew. They MADE our trip. If you go to this resort, I highly recommend asking for them. This is a family friendly resort, so all pools and hot tubs close at 8pm. It was a little bit of a bummer, but makes sense for the purpose of keeping the resort family friendly. The only other thing I would say is that the WIFI could be better. These things did not mess up our trip though. We loved the Royal Solaris and would highly recommend it!

Posted by , from VA on Jan 22, 2020

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Comment from Hotel Management

Jan 22, 2020 by General Management

Dear Sara, Thank you for taking the time to share your comments with us regarding your recent stay. Its fabolous reading how much you enjoyed your vacations with us especially because of the service of our staff members, we appreciate your feedback and look forward on welcoming you again soon! Best regards,

About the Royal Solaris Cancun Resort Marina & Spa - All Inclusive

Location Boulevard Kukulcan Km 20.5, Lote 64, Cancun, QROO 77500

Renovations + Closures

We're sorry, properties in this area are unavailable for the dates you selected. This property is closed from 4 April 2020 to 7 June 2020 (dates subject to change).

This property is closed from 4 April 2020 to 7 June 2020 (dates subject to change).

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing

Land activities
  • Fitness facilities
  • Soccer

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Snorkeling gear
  • Premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

  • Kayaking included
  • Sailing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Water fitness classes/lessons included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Activities/services from independent operators not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Snorkeling gear not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Language classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All food and beverages included
  • Food and beverage restrictions apply
  • Surcharge for premium or imported alcoholic beverages
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included
  • Theme parties included

Property Features

Royal Solaris Cancun Resort Marina & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Royal Solaris Cancun Resort Marina & Spa - All Inclusive offers its guests a full-service spa, a marina, and an outdoor pool. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. A children's pool, a fitness center, and a steam room are also featured at the family-friendly Royal Solaris Cancun Resort Marina & Spa - All Inclusive. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4-star Cancun property.

  • 1 building
  • 299 guestrooms or units
  • 8 levels
  • 10 dining venues
  • 4 bars or lounges
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (12.7 km / 7.9 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Royal Solaris Cancun Resort Marina & Spa - All Inclusive offers 299 accommodations with safes and complimentary bottled water. 40-inch LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Las Fuentes - This buffet restaurant serves breakfast only.

Rosmarinus - Overlooking the ocean, this buffet restaurant serves lunch and dinner. Open select days.

Marcopolo - This fine-dining restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.

La Palapita Sushi Bar - Onsite sushi bar. Open daily.

Pizzalísima - This delicatessen specializes in Italian cuisine. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a steam room and a fitness center.

Guests under 18 years old are not allowed in the health club, fitness facility, or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Kayaking on site
  • Yoga classes/instruction on site
  • Playground on site
  • Beach yoga on site
  • Boat tours nearby
  • Fitness classes on site
  • Golf lessons available nearby
  • Personal motorized watercraft on site
  • Sailing nearby
  • Scuba diving nearby

Spa Services

The onsite spa has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time ends at 11 PM
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

For more details, please contact the property using the information on the booking confirmation.

This property does not allow early check-in.

For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 21 years old. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The hotel advises that room view requests made during booking are subject to availability at check-in.

All payments made by American Express credit card applies a 5% fee in case of cancellations and/or refund.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old.

  • Debit cards not accepted
  • Cash or credit card deposit required

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.06 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Cancun Royal Solaris
  • Resort Royal Solaris Cancun
  • Royal Solaris Cancun All Inclusive
  • Royal Solaris Cancun All Inclusive Resort
  • Royal Solaris Cancun Marina
  • Royal Solaris Cancun Resort
  • Royal Solaris Cancun Resort Marina
  • Royal Solaris Cancun Resort Marina All Inclusive
  • Royal Solaris Marina
  • Royal Solaris Resort Marina All Inclusive
  • Royal Solaris Cancun Marina All Inclusive
  • Royal Solaris Marina All Inclusive
  • Royal Solaris Cancun Resort Marina Spa All Inclusive
  • Royal Solaris ina Inclusive
  • Royal Solaris Cancun Resort Marina & Spa - All Inclusive Cancun

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.