On the beach
Within a 15-minute walk of this Zona Hotelera property, you'll find Tortuga Beach and Langosta Beach. Cancun Golf Club at Pok Ta Pok and Turtle Beach are also within 2 miles (3 km).
A full-service spa, 4 restaurants, and 3 outdoor pools are all featured at this all-inclusive property. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. Relax with a drink at one of the 5 bars/lounges and enjoy free perks like buffet breakfast and free self parking.
Free WiFi, balconies
The 506 guestrooms boast modern comforts like flat-screen TVs with satellite channels, along with free WiFi. Other amenities include balconies, minibars, and free bottled water.
May 21, 2021 by Online Reputation Manager
Dear Guest, Thank you for sharing your valuable feedback. We are sorry to hear that hotel Riu Caribe did not live up to your expectations and you decided to switch hotels, however it is great that finally you had a good time at our Palace hotel. It is true that, our Riu Palace Hotels belong to our more sophisticated line of products, they are more elegant and have some additional services. For your next holidays, we look forward to welcoming you again in one of these hotels. We wish you all the best, Hotel Riu Caribe Online Reputation Manager
May 18, 2021 by Online Reputation Manager
Dear Guest, First of all, we would like to thank you for your comments and the time you have taken to share them with the Expedia community. It is a pleasure for us to know that we have fulfilled our purpose of providing you with an excellent stay. We look forward to welcoming you again on your next visit to our hotel. Best regards, Hotel Riu Caribe Online Reputation Manager
Apr 26, 2021 by Online Reputation Manager
Dear Guest, Thank you very much for sharing your opinion. While we are glad to hear you enjoyed the pool and the cleanliness of the hotel, we regret that you experienced some inconveniences that made your holiday less pleasant. Sometimes it is difficult to match all our visitors´ preferences regarding the bed. We would have liked to have been informed regarding this during your stay in order to help you upon request with additional mattress toppers. We lament to learn that our food and drink selection did not meet your expectations, as we always try to satisfy the taste of our clients with our gastronomic and beverage variety. We will pass your comments to our Chef and Maître D’ as there is always room for improvement. We are looking forward to having the opportunity to better serve you in the future. We remain with best wishes, Hotel Riu Caribe Online Reputation Manager
Feb 18, 2021 by Online Reputation Manager
Dear Guest, Thank you for your feedback. We are very sorry to see your experience with us was not the best. Thank you for all you feedback. Please rest assure that we will share your comment with our management team for a proper follow up. Hope you will choose us again in the future so that we can provide you with a more positive experience! With our best wishes we remain, Hotel Riu Caribe Online Reputation Manager
Nov 5, 2020 by Online Reputation Manager
Dear Tony. Thank you for sharing your valuable. We regret that you had such difficulty during your time with us. We strive to offer quality service and comfort for our guests and it's unfortunate to know that you left our hotel with another opinion. We will address your feedback with our team to follow up. Hopefully you will stay with us again so that we can provide you with a better stay. With our best wishes we remain, Hotel Riu Caribe Online Reputation Manager
Oct 28, 2020 by Online Reputation Manager
Dear Guest, Thank you for choosing RIU Hotels & Resorts and submitting a review of your recent stay with us. It saddens us to hear of the inconveniences you faced during your visit and apologize for any inconvenience. You can be assured what you have described does not represent the standard we are used to work with. We are always looking for ways to improve our guest experience, as your satisfaction is very important to us. For this reason, we will review your mentioned points of improvement when we next talk this topic with our relevant departments. We hope you will give us another chance to change your perception of our hotel. With our best wishes we remain, Hotel Riu Caribe Online Reputation Manager
Oct 1, 2020 by Online Reputation Manager
Dear Guest, Thank you very much for sharing your feedback with us and our Travelocity community. Great to hear you had an overall good experience while staying with us here in Hotel Riu Caribe. The felicity and satisfaction of our guests is very important to us so it is wonderful you appreciated our friendly and helpful staff. On the other hand, we are sorry to hear of the reduction of gastronomic options. The reason are the implemented safety measures to safeguard the health of all our guests and employees during this challenging times. Furthermore, it seems you experienced an issue with the air conditioning system. Please know we welcome you to contact our front desk at any time with concerns you may have or items you need to make your stay more comfortable - we are always here to help. We apologize for any inconvenience. It is through valuable feedback such as yours that we can truly address our shortcomings and will forward it to our management team for further consideration. Thank you! We sincerely hope you will choose to stay with us again on your next visit to Cancun , and give us a chance to provide you a fully satisfactory experience. With our best wishes we remain, Hotel Riu Caribe Online Reputation Manager
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports are included.
Riu Caribe All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Riu Caribe All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 4 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a complimentary children's club, a children's pool, and a health club. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Cancun property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Riu Caribe All Inclusive offers 506 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. 32-inch flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.
Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.
Albatros - This buffet restaurant serves breakfast, lunch, and dinner.
Gaviotas - This steakhouse specializes in American cuisine and serves dinner only. Open daily.
Shangri-la - This diner specializes in Asian cuisine and serves dinner only. Open daily.
María Margarita - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a spa tub, and a steam room.
The recreational activities listed below are available either on site or nearby; fees may apply.
Renova Spa has massage/treatment rooms. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures. The spa is equipped with a spa tub and a steam room.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Minimum Spring Break check-in age is 21 years old. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.