"I liked all the intertainment. I did not like the supervisor yelling at the cooks in front of us. There are way to talk to them. " More
On the beach
With a stay at this Zona Hotelera aparthotel, you'll be well placed to visit Langosta Beach and Tortuga Beach, both within half a mile (1 km). Playa Tortugas and Costa Occidental de Isla Mujeres National Park are also within 3 miles (5 km).
All-inclusive
A full-service spa, 4 restaurants, and 3 outdoor pools are all featured at this all-inclusive aparthotel. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. Relax with a drink at one of the 5 bars/lounges and enjoy free perks like buffet breakfast and free self parking.
Free WiFi, balconies
The 506 apartments boast modern comforts like flat-screen TVs with satellite channels, along with free WiFi. Other amenities include balconies, minibars, and free bottled water.
Apr 27, 2022 by Hotel Riu Caribe Online Reputation Manager
Dear Alen, Thank you for taking the time to leave your observations, we take them into account when applying changes. We always perform renovations and redesigns to ensure that we provide the highest standard of luxury and comfort, our process is an on-going one. Even though our team members perform a number of quality control checks, there are times when items may become damaged without our knowledge. When incidents are reported, we respond immediately to repair any damaged items as quickly as possible to avoid any further inconveniences during our guests’ stay. We do apologize if you feel certain aspects of your trip could use some improvement. Thank you very much for choosing us. Kindest regards, Hotel Riu Caribe Online Reputation Manager
Mar 25, 2022 by Online Reputation Manager
Dear Heather Nicole, Thank you for your visit and for sharing your experience with us. It is nice to learn that you appreciated our staff members´ attentive service, however, we are sorry to find that we may have missed out on some details and that you weren't fully satisfied with your recent experience. Please be assured that we will discuss your concerns with our team leaders as we really hope that you will give us a chance to welcome you again to deliver a seamless experience. Respectfully, Hotel Riu Caribe Online Reputation Manager
Mar 14, 2022 by Online Reputation Manager
Dear Jennifer, Thank you for your feedback, We are very sorry for the events you report and regret not having lived up to your expectations in terms of the wide gastronomic offer we have and we regret not having lived up to your wishes in terms of the cleanliness of the rooms, for which we follow strict hygiene protocols. We take note of your comments and will address them with the relevant departments. We hope that you will give us the opportunity to welcome you back to one of our establishments in the near future so that we can provide you with a better experience. Best wishes, Hotel Riu Caribe Online Reputation Manager
Feb 18, 2022 by Online Reputation Manager
Dear Samuel , Thank you for taking time to tell us about your stay. We do our best to provide an excellent service experience, therefore it is very disappointing to hear that some aspects of this stay were below both your expectations and our standards. Please be assured that we will be looking into this further as we hope that you will give us another chance to host you and to redeem your confidence in us. Yours faithfully, Hotel Riu Caribe Online Reputation Manager
Dec 7, 2021 by Online Reputation Manager
Dear William Leo, Thank you for sharing your feedback with us. We are truly sorry that your stay at our hotel did not fulfil your conception in some aspects. Our priority is to make every effort to provide a professional service and exceed all of our guests’ expectations ensuring your stay is pleasant. Your concerns will be shared with the responsible department for an appropriate follow up as we really hope we have another chance to welcome you soon again. We remain with best wishes, Hotel Riu Caribe Online Reputation Manager
This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports are included.
Water activities
Entertainment
Not included
Riu Caribe All Inclusive is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Riu Caribe All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 4 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Art Deco aparthotel also offers a complimentary children's club, a children's pool, and a health club. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Cancun aparthotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Riu Caribe All Inclusive offers 506 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. 32-inch flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.
Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.
Albatros - This buffet restaurant serves breakfast, lunch, and dinner.
Gaviotas - This steakhouse specializes in American cuisine and serves dinner only. Open daily.
Shangri-la - This diner specializes in Asian cuisine and serves dinner only. Open daily.
María Margarita - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a spa tub, and a steam room.
The recreational activities listed below are available either on site or nearby; fees may apply.
Renova Spa has massage/treatment rooms. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures. The spa is equipped with a spa tub and a steam room.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
