4.1 out of 5

"Our hotel stay was great overall. The staff was friendly and helpful. The main buffet had the best service & food. Everyone there was outstanding. Eve ... " More

By a verified traveler on Sat 09 Jun 2018

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Hotel Description

3.5-star beachfront property near Tortuga Beach

On the beach

Your stay at this Zona Hotelera property places you within 6 miles (10 km) of Tortuga Beach and La Isla Shopping Mall. Langosta Beach and Caracol Beach are also within 6 miles (10 km).

All-inclusive

A full-service spa, 4 restaurants, and 3 outdoor pools are all featured at this all-inclusive property. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. Relax with a drink at one of the 5 bars/lounges and enjoy free perks like buffet breakfast and free self parking.

Free WiFi, balconies

The 506 guestrooms boast modern comforts like flat-screen TVs with satellite channels, along with free WiFi. Balconies, minibars, and free bottled water are also available.

Junior Suite (B2C)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, Ocean View (B2C)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite Ocean View Brazil

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Double Room (LATAM)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Double Standard Brazil

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Riu Caribe All Inclusive ratings based on 155 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Riu Caribe All Inclusive

Everyone (40) Couples (1) Family (1)
5 out of 5
The entire staff at this hotel was great! They made me feel like I was at home and they were all very hospitable. But the cherry on top was the girl, Yenisei, that cleaned my room. She did an excellent job; my room was always spotless. Thank you Yenisei for an excellent job!

Posted by on Feb 5, 2019

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3 out of 5
Location to beach was perfect, resort was clean, buffet was ok, would have liked to have seen some sugar free options

Posted by on Jan 18, 2019

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4 out of 5
Everything was excellent in general. Beach is one of the best around. Rooms were very spacious, food was great and the service was exceptional. I didn't like only two things: 1) coffee, I like it without milk (you can get a decent coffee from a barista but not anywhere else); 2) beds were a very low grade I felt like I am sleeping on a concrete slab. Overall, I am highly recommending this resort. One thing I want to mention is that almost everything is stroller or wheelchair accessible (accept the sand) by design in the hotel and in the nearby parks.

Posted by on Jan 14, 2019

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4 out of 5
Nice hotel although very outdated in terms of décor. Food was good but the overall atmosphere was very loud with almost constant music blaring day and night. If you're looking for a restful place without a wild party vibe, this is not the place for you.

Posted by on Dec 30, 2018

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4 out of 5
This hotel has a beautiful pool and beach, but the hotel room could have been a little cleaner. Our toilet had stains, and the bathroom walls could have used a wipe down. But stunning views, and friendly and helpful staff.

Posted by , from Washington, DC on Nov 14, 2018

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4 out of 5
My wife and I had a pleasant stay at Riu Caribe. The only reason why the staff was not rated Excellent was due to the pool pizza bar cook and server. The cook completely ignored me, and the server was rude.

Posted by , from Rancho Cucamonga, CA USA on Nov 2, 2018

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1 out of 5
The bed was very hard and uncomfortable, in addition, there were several stains, hair, and other particles in my sheets upon my arrival. They were supposedly changed and still did not appear to be clean. The overall room was just not clean to include: bathroom, floors, dressers, curtains, balcony, etc. My boyfriend never complains, EVER. this was not a good first time out of the country experience for him.

Posted by on Oct 24, 2018

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1 out of 5
This hotel was so bad we were sent to their other hotel Riu Cancún for an “upgrade”. Riu Cancún was worst then the first resort! No way this resort can be a 5-star! First off the room they gave my husband and I had two beds instead of the king size bed we booked for. We were told they couldn’t give us a king size bed for us to sleep together in so for the whole vacation my husband and I had to sleep in seperate beds. Then the food was horrible and sent us to the bathroom everytime. The resorts idea of entertainment was a young kid beat boxing with his mouth and kids jumping rope wearing neon colored clothing! I spent the entire vacation which cost me about $2k waiting to get back home because the resort was so horrible!!! Oh! And the ceiling fan fell on us while we were sleeping! ... in our separate beds!!! Never again will spend my good money on ANY RIU RESORT!!! All I heard was I’m sorry but there’s nothing we can do it accommodate you! Please do urself a favor and stay somewhere else, unless eating hot dogs and chips is okay with u after 10:30pm every night because this all the resort offered till the morning breakfast. And the pool was filthy everyday. This place again was a nightmare!

Posted by , from new york city on Jul 11, 2018

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4 out of 5
Our hotel stay was great overall. The staff was friendly and helpful. The main buffet had the best service & food. Everyone there was outstanding. Every restaurant was a buffet though. It would’ve been nice to have one place to dine by menu without limited options. María Margarita’s had bad service. That is our only complaint. We waited 30 minutes to be seated in a very vacant restaurant. There were plenty of open tables. The server took a long time to help us and kept forgetting our drink orders.

Posted by on Jun 9, 2018

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5 out of 5

Great hotel staff

We stayed for 5 days. The hotel staff was great and friendly. Ocean view room had a great view. The only complaint I could think of would be that the food wasn't amazing and the alcohol was cheap brands. Overall, we had a great time!

Posted by on Apr 23, 2018

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All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Motorized water sports
  • Scuba-diving excursions
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Sailing included
  • Surfing/boogie boarding included
  • Windsurfing included
  • Taxes included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • All non-motorized water sports included
  • Onsite live performances included
  • Snorkeling included

Property Features

Riu Caribe All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Riu Caribe All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 4 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a complimentary children's club, a children's pool, and a health club. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Cancun property.

  • 506 guestrooms or units
  • 10 levels
  • 4 dining venues
  • 5 bars or lounges
  • Breakfast available (free)
  • Bar by the pool
  • Swim-up bar
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (23.1 km / 14.3 mi)
  • Parking: Free self parking

Room Amenities

Riu Caribe All Inclusive offers 506 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony
  • Minibar
  • Flat-screen television
  • Satellite channels
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free hot/cold buffet breakfast daily from 7 AM to 10:30 AM.

Albatros - This restaurant serves breakfast, lunch, and dinner. Open daily.

Gaviotas - This steakhouse specializes in American cuisine and serves dinner only. Open daily.

Shangri-la - This diner specializes in Asian cuisine and serves dinner only. Open daily.

María Margarita - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Nearby Activities

Kayaks, small sailboats, and snorkeling gear are available along with an introductory scuba diving lesson in the resort's dive tank. Jet Skiing and parasailing are available on the beach (surcharges for both). Also available are snorkeling trips and beginner and certified diver packages that include reef, wall, and/or cave dives (surcharges for all).



Cancún has two 18-hole golf courses—Cancún Golf Club, 2 km (a mi) away, and Hilton Cancún Golf Club, 11.5 km (7 mi) away.



The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Parasailing nearby
  • Sailing on site
  • Surfing/boogie boarding nearby
  • Beach volleyball on site
  • Golf lessons available nearby
  • Personal motorized watercraft on site
  • Windsurfing on site
  • Scuba diving nearby

Spa Services

  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 11 PM
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 21 years old. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old.

Hotel Names

  • All Inclusive Caribe
  • All Inclusive Riu Caribe
  • Caribe All Inclusive
  • Caribe Riu
  • Riu Caribe
  • Riu Caribe All Inclusive
  • Riu Caribe All Inclusive Cancun
  • Riu Caribe Cancun
  • Gran Caribe Real Cancun
  • Grand Caribe Cancun
  • Grand Caribe Real Cancun
  • Riu Caribe Cancun Mexico
  • Riu Caribe Mexico
  • Riu Caribe Resort Cancun
  • Riu Caribe All Inclusive All-inclusive property Cancun
  • Riu Caribe All Inclusive All-inclusive property

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.