For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"Hey Guys so here is the scoop overall the hotel was beautiful & really nice,I would like to 1st start off by saying GET THE DIAMOND PACKAGE, the reaso
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At this Zona Hotelera property, you'll be within a 5-minute walk of Chac Mool Beach and Costa Occidental de Isla Mujeres National Park. Forum Beach and Forum By The Sea Mall are also within half a mile (1 km).
All-inclusive
A full-service spa, 6 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Business travelers can take advantage of the free WiFi in public areas. Relax with a drink at one of the 2 bars/lounges and enjoy perks like free self parking.
Free WiFi, iPod docks
Boasting comforts such as premium bedding and pillow menus, the 180 guestrooms offer thoughtful touches like minibars (stocked with some free items) and bathrobes. Flat-screen TVs come with cable channels, and other amenities include free WiFi and furnished balconies.
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only ratings based on 32 Verified Reviews
Review Summary
4.1
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only
Everyone (8)Couples (9)Family (16)
4 out of 5
Hey Guys so here is the scoop overall the hotel was beautiful & really nice,I would like to 1st start off by saying GET THE DIAMOND PACKAGE, the reason why is I’ve traveled to plenty of places & got there regular booking packages & got frustrated with the back and forth about making dinner reservations and it being “full” ( B.S) & honestly being treated BASIC… so me & my boyfriend decided let’s just upgrade ourselves so we get the treatment that we want! Best parts of the diamond package was obviously the service ( expect at the diamond beach area… I felt like if you weren’t tipping the workers from the get they basically hardly served you while you where beach side or pool side… that was my experience because once I gave them a few dollars all of the sudden the service changed … but back to the good parts about diamond package…we had a virtual butler that we would text using what’s app and anything we needed we would communicate that way and it went smooth … the resort was beautiful and the staff was very nice… lastly if your a big drinker and don’t like bottom self liquor then definitely get the diamond package because the local liquor is cheap rubbing alcohol unless you drink tequila
Food was above ok but not GREAT
The Italian restaurant, ice cream bar was TRASH
& Room Service was a Joke , Score bar was good if you needed a late night sobering up food & lastly Entertainment was Horrible sorry not sorry they gotta work on that
In conclusion Vibes & Views yessss
Posted by Regine on Oct 3, 2021
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Comment from Hotel Management
Oct 3, 2021
by Claudia Madrigal Guest Service
Dear Regine,
First of all, thank you very much for choosing our Royalton Suites Cancún for your visit to the Mexican Caribbean!
After reading your review we are very disappointed to hear that your experience with us did not live up to your expectations and would like to extend our sincerest apologies. As a service-oriented company, the observations of our guest are vital and the main way to know more about the opportunity areas we need to improve is because of your feedback. Please rest assured that the details you have raised have been addressed and that appropriate corrective actions will be taken, as we are always in the pursuit of exceeding your expectations. I remain at your disposal, do not hesitate to contact us for any further assistance.
Kindest Regards,
Claudia Madrigal|E-concierge
5 out of 5
The resort and staff was excellent… We are ready to book a 2nd trip.
Posted by Derick Anthony, from BROOKLYN on Sep 26, 2021
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Comment from Hotel Management
Sep 27, 2021
by Claudia Madrigal Guest Service
Dear Mr. Derick
First of all, thank you very much for choosing our Royalton Suites Cancún for your last visit to Mexican Caribbean!
On behalf of all Royalton Suites Cancún team we appreciate your feedback very much and want to thank you in advance for sharing your personal experience and feelings of your stay with us in social media.
We appreciate the time you took sharing your experience with us, we are delighted with the score you gave to our resort regarding your stay with us and would like to take this opportunity to encourage you to share your experience in our Social Media.
Your experience will be very helpful for other travelers that are planning their vacations giving them a recommendation for memorable experience and help us to achieve our popularity goals, Thank you very much in advance! Do not forget to mention those that made a difference exceeding your expectations.
We will be more than happy to have the opportunity to host you again in our Royalton Suites Cancún and make new wonderful memories together!
Please, do not hesitate to contact us for any further assistance.
Kindest regards,
Claudia Madrigal|E-concierge
5 out of 5
Hotel is super clean and the staff is amazing
Posted by Glenda M on Sep 19, 2021
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Comment from Hotel Management
Sep 19, 2021
by Claudia Madrigal Guest Service
Dear Glenda
First of all, thank you very much for choosing our Royalton Suites Cancún for your last visit to Mexican Caribbean!
On behalf of all Royalton Suites Cancún team we appreciate your feedback very much and want to thank you in advance for sharing your personal experience and feelings of your stay with us in social media.
We appreciate the time you took sharing your experience with us, we are delighted with the score you gave to our resort regarding your stay with us and would like to take this opportunity to encourage you to share your experience in our Social Media.
Your experience will be very helpful for other travelers that are planning their vacations giving them a recommendation for memorable experience and help us to achieve our popularity goals, Thank you very much in advance! Do not forget to mention those that made a difference exceeding your expectations.
We will be more than happy to have the opportunity to host you again in our Royalton Suites Cancún and make new wonderful memories together!
Please, do not hesitate to contact us for any further assistance.
Kindest regards,
Claudia Madrigal
Guest Services
4 out of 5
We stayed at Royalton Chic for 5 days, 4 nights. We paid for Private shuttle through the hotel company "Nexus". At the airport we found the Shuttle tour guy. Arrived at the property around 11a.m. Paid for Diamond club. At checkin we were assigned our room, literally in our room by 12:30. Staff was amazing we did pre-travel request so all our dinner reservations were set. We ate at all the resturants Expext Jade it was closed during our stay. Of all the restaurant's Grazie "Italian" restaurant" was definitely the best.. Portions were small. But the food was good! Drinks are TERRIBLE. Not sure what they used as a chaser. At checkin you'll get a coupon book. And with diamond club you get 1hr free hydrotherapy in the spa sooo worth it. The virtual butler was extremely helpful Rescheduling dinner plans keeping us informed with amenities on the property. Level 18 was so dead during our stay. Everyone was at the regular pool. Staff was amazing. Not sure if diamond club was worth it.. My husband said it was.. Also room service top notch.. Our room was hot at check-in thermostat set to 66° F yet it was hot.. Front desk responded quickly had maintenance come up promptly. Be mindful hotel is for younger crowd. Covid test were free as we stayed for more than 3 nights. It was a rapid test. Results available less than 1 hour. Overall my only issue with the hotel were the drinks and the food being okay! I would stay again staff was awesome and the property is in a great location.
Posted by JAIANNE, from sunrise on Sep 9, 2021
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Comment from Hotel Management
Sep 9, 2021
by Alejandra Vega Guest Service
Dear Ms. Jaianne
First of all, thank you very much for choosing our Royalton Suites Cancún for your last visit to the Mexican Caribbean!
After reading your review we are delighted with your overall experience and we appreciate you very much share it with us.
In another hand, we regret to hear that some details during your stay did not live up to your expectations and would like to extend our sincerest apologies. Rest assured that the details you have raised have been addressed and that appropriate corrective actions have been taken, as we are always in the pursuit of exceeding your expectations.
As a service-oriented company, the observations of our guest are vital and the main way to know more about the areas we need to improve is because of your feedback.
We will be more than happy to have the opportunity to host you again in our Royalton Suites Cancún and offer you an improved experience for your total satisfaction and new memorable experience.
Please do not hesitate to contact us for any further assistance, we remain at your disposal.
Kindest Regards
4 out of 5
The hotel was beautiful and stood out from the rest, staff were very friendly, all inclusive but expect to tip for all services, the restaurants were good particularly Jade and Agave, the buffet was a hit or miss because some food was cold or not tasty I recommend the pasta bar because they make it fresh in front of you, the spa is extra $ but well worth it! The message was amazing and the private jacuzzi and pool you get to use for an hour prior is relaxing. Pool and beach were great, activities like jet skis and parasailing are offered on the beach, people would come up tp you and try to sell you things.. even drugs.. hotel staff didn’t seem to care or stop them from bothering guests. It is a bit of a party hotel, and some of the guests seemed a bit crass.. not the most classy of people. Loud music is played. I would’ve preferred a quieter more peaceful environment. Room service is slow. Drinks were great. The gift shop is nice and jewelry store has beautiful pieces.
Posted by Aysia on Aug 28, 2021
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Comment from Hotel Management
Aug 28, 2021
by Alejandra Vega Guest Service
Dear Guest.
First of all, thank you very much for choosing our Royalton Suites Cancún for your last visit to the Mexican Caribbean!
After reading your review we are delighted with your overall experience and we appreciate you very much share it with us.
In another hand, we regret to hear that some details during your stay did not live up to your expectations and would like to extend our sincerest apologies. Rest assured that the details you have raised have been addressed and that appropriate corrective actions have been taken, as we are always in the pursuit of exceeding your expectations.
As a service-oriented company, the observations of our guest are vital and the main way to know more about the areas we need to improve is because of your feedback.
We will be more than happy to have the opportunity to host you again in our Royalton Suites Cancún and offer you an improved experience for your total satisfaction and new memorable experience.
Please do not hesitate to contact us for any further assistance, we remain at your disposal.
5 out of 5
Amazing hotel resort. Everyone was friendly kind and attentive. Beautiful place to stay.
Posted by a verified traveler on Aug 10, 2021
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Comment from Hotel Management
Aug 11, 2021
by Rooms Division Manager
Thank you for your comment! We are happy to know you have enjoyed your stay, we feel proud of our amazing staff and our facilities.
Looking forward for your future visit.
5 out of 5
Great stay!
Posted by Deidra on Aug 3, 2021
Was this review helpful to you?
Comment from Hotel Management
Sep 17, 2021
by Alejandra Vega Guest Service
Dear Ms Deidra
First of all, thank you very much for choosing our Royalton Suites Cancún for your last visit to Mexican Caribbean!
On behalf of all Royalton Suites Cancún team we appreciate your feedback very much and want to thank you in advance for sharing your personal experience and feelings of your stay with us in social media.
We appreciate the time you took sharing your experience with us, we are delighted with the score you gave to our resort regarding your stay with us and would like to take this opportunity to encourage you to share your experience in our Social Media.
Your experience will be very helpful for other travelers that are planning their vacations giving them a recommendation for memorable experience and help us to achieve our popularity goals, Thank you very much in advance! Do not forget to mention those that made a difference exceeding your expectations.
We will be more than happy to have the opportunity to host you again in our Royalton Suites Cancún and make new wonderful memories together!
Please, do not hesitate to contact us for any further assistance.
Kindest regards,
5 out of 5
Posted by a verified traveler on Apr 28, 2021
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Comment from Hotel Management
May 8, 2021
by Omar Dueñas- General Manager
Dear guest,
Thank you for rating our resort, we hope to see you soon again. Regards!
1 out of 5
BAD SERVICES. NOT HELPING, VERY SLOW CHECK IN
NOT WORTH THE MONEY.
Posted by a verified traveler on Apr 20, 2021
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Comment from Hotel Management
Apr 20, 2021
by Juan Gonzalez Guest Service
First of all, thank you very much for choosing our Royalton Suites Cancún for your visit to the Mexican Caribbean!
After reading your review we are very disappointed to hear that your experience with us did not live up to your expectations and would like to extend our sincerest apologies.
As a service-oriented company, the observations of our guest are vital and the main way to know more about the opportunity areas we need to improve is because of your feedback.
Please rest assured that the details you have raised have been addressed and that appropriate corrective actions will be taken, as we are always in the pursuit of exceeding your expectations.
I remain at your disposal, do not hesitate to contact us for any further assistance.
Kindest Regards,
Juan Gonzalez
Guest Service
1 out of 5
Posted by a verified traveler on Apr 18, 2021
Was this review helpful to you?
Comment from Hotel Management
Apr 28, 2021
by Juan Gonzalez Guest Service
First of all, thank you very much for choosing our Royalton Suites Cancún for your visit to the Mexican Caribbean!
After reading your review we are very disappointed to hear that your experience with us did not live up to your expectations and would like to extend our sincerest apologies.
As a service-oriented company, the observations of our guest are vital and the main way to know more about the opportunity areas we need to improve is because of your feedback.
Please rest assured that the details you have raised have been addressed and that appropriate corrective actions will be taken, as we are always in the pursuit of exceeding your expectations.
I remain at your disposal, do not hesitate to contact us for any further assistance.
Kindest Regards,
Juan Gonzalez
Guest Service
About the Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
A la carte meals and snacks included
24-hour room service
In-room minibar (all beverages included)
Surcharge for bottled wine
Minibar (all beverages included)
24-hour room service
A la carte dining included
Gratuities included
Additional gratuities accepted
All onsite activities, and facilities and equipment included
Property Features
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only offers its guests 2 outdoor swimming pools and a health club. There are 6 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. WiFi is free in public spaces. A rooftop terrace, spa services, and tour/ticket assistance are also featured at the business-friendly Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only. Free self parking is available. Smoking is allowed in designated areas at this 4-star Cancun property.
180 guestrooms or units
6 dining venues
2 bars or lounges
Dining venue
Bar by the pool
Swim-up bar
Coffee shop
Terrace on the roof
Cabanas by the pool (surcharge)
Poolside lounge chairs
Umbrellas for the pool
Dry cleaning
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Garden
Beauty salon
ATM
Onsite shopping
Elevator
Smoking in designated areas
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Parking: Free self parking
Room Amenities
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only offers 180 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room coffee/tea makers and minibars (stocked with some free items). Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.
Private balcony (furnished)
Sitting area
Stocked minibar (select free items)
IPod dock
In-room dining (24 hours)
Flat-screen television
Cable channels
Premium channels
Coffee maker
Luxury bedding
Pillow options
Shower
Rainfall showerhead
Housekeeping (daily)
Nightly turndown service
Hair dryer
Safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Desk
Air conditioning
Ensuite bathroom
Wardrobe or closet
Food & Drink
Gourmet Marché - Onsite buffet restaurant.
Hunter Steakhouse - Onsite steakhouse. Open daily.
Agave - Mexican Cuisine - Onsite restaurant. Open daily.
Jade - Asian Cuisine - Onsite restaurant. Open daily.
C/X Culinary Experience - Onsite diner. Open daily.
24-hour room service is available.
Nearby Activities
2 outdoor swimming pools are on site along with a health club.
Spa Services
Guests can indulge in a pampering treatment at the property's full-service spa, The Royal Spa. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna.
The spa is open daily.
Manicures and pedicures
Body treatments
Facial treatments
Sauna in spa
Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair accessible path of travel
Accessible bathroom
Wheelchair-accessible concierge desk
In-room accessibility
Wheelchair-accessible registration desk
Wheelchair accessible (may have limitations)
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
Pet Policy
Pets and service animals are not allowed at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Caters to adults only
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Debit cards not accepted
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Service animals not allowed
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
Minimum guest age is 18
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Late check-out is available for a fee (subject to availability, amount varies)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Royalton Cancun Resort All Inclusive
Royalton Cancun All Inclusive
Royalton Suites Cancun Resort All Inclusive
Royalton Suites Resort All Inclusive
Royalton Suites All Inclusive
Royalton Suites Cancun Resort & Spa - All Inclusive Cancun
Royalton Suites Cancun Resort Spa All Inclusive
Royalton Suites Cancun All Inclusive
Royalton Cancun Resort Spa All Inclusive
Royalton Suites All Inclusive
Royalton Chic Suites Cancun
Royalton CHIC Suites Cancun Resort Spa
Royalton Suites Cancun Resort Spa All Inclusive
Royalton CHIC Suites Cancun Resort Spa Adults Only All Inclusive
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
This is an adults-only property and guests under 18 years old aren't allowed.
Registered guests are the only ones allowed to be in guestrooms.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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Frequently Asked Questions
Yes, there are 6 restaurants on site.
This property offers free self parking.
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only is 14.6 mi (24-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only features 2 outdoor pools.
This property is on the beach. Don't forget your sunscreen!
Pamper yourself with a day at The Royal Spa, where you can enjoy mani/pedis, massages, and facials.
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only does not offer free breakfast.
Check-in is from 3:00 PM - midnight.
Airport shuttle services are not available at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only.
No, there is no casino at this property, but Royal Yak Casino and Sports Book (13-min drive) and Dubai Palace Casino (14-min drive) are nearby.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
