"There property was well kept in general. The room was clean and tidy. The one thing that was a very negative to me was while showering I looked and t
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Your stay at this Zona Hotelera property places you within 2 miles (3 km) of Cancun Convention Center and La Isla Shopping Mall. Tortuga Beach and Langosta Beach are also within 3 miles (5 km).
All-inclusive
A full-service spa, 6 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Traveling on business? Take advantage of the business center and free WiFi in public areas. Relax with a drink at one of the 2 bars/lounges and enjoy perks like free self parking.
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only ratings based on 26 Verified Reviews
Review Summary
4.0
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only
Everyone (9)Couples (9)Family (5)
3 out of 5
There property was well kept in general. The room was clean and tidy. The one thing that was a very negative to me was while showering I looked and there was a extremely long strands of hair that was stuck to the shower wall which lets me know the over worked room cleaning was moving too fast to properly clean the wall. Another negative was the food especially in the Steak House. My steak was warm at best which was probably a result of it sitting around before the server brought it to me. It was bland as well. Almost made me want to use steak sauce which I never do on steak. The food around the pool was much better. It was hot and fresh. Room service food lacked good temperature as well. Warm may be an over statement. If you are focused on drinks I guess this is the resort property for you. I am not a drinker so I focus on other parts of my trip. In addition if you want to enjoy the beach and the pool you will need to get out by 7AM to save yourself a spot. Beach and pool seats are extremely limited and that is something that I did not like. I don't want to be on vacation and put myself of a clock just to enjoy the beach or the pool. The resort have more guest than pool and beach seats. The resort remined me more of a cruise ship. I now know that CHIC in actuality means small which is okay. This resort is adults only and geared to 20-30 somethings. It is not over run with parties and loud music.
Posted by ANTHONY on Nov 29, 2022
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Comment from Hotel Management
Nov 29, 2022
by Daniela Sosa E-Concierge
Dear Britton,Thank you for taking the time to express your impressions and giving us the opportunity to know which services and facilities we can improve.We just would like to say that It is a shame we were not able to satisfy your needs have taken not of your feedbacks as to share with the correspondent departments; be reassured that all comments are taken into consideration and are used to improve the guest experience, if needed be. Please accept our apologies for any inconvenience it may have caused during your stay.Our main goal is to make our guests feel like Royalty at our resort, so finally, we want you to know that it would be an honor to get the chance to welcome you again at paradise and let us exceed your expectations in your next visit, we can't wait to your next vacation in Cancun, meanwhile we wish you all the best. Warmest regards,
2 out of 5
I did not like the staff they were not friendly or happy.
Posted by Adromeda on Aug 28, 2022
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Comment from Hotel Management
Aug 28, 2022
by Iliane Medina- Guest Service Manager
Dear Andromeda, We appreciate your feedback and would like to know more about your experience. Please address your comments to guestservicesrca-cun@royaltonresorts.comI appreciate your assistance
5 out of 5
Posted by Maria, from San Antonio on Jul 25, 2022
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4 out of 5
It takes a long time to check in but I believe it is worth it. The staff explains all features and extra service like excursions. But I was given 3 cocktails while I checked in. Still this place is sooo worth it. Beautiful inside and out.
Posted by Yvonne Mariea on Jul 12, 2022
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Comment from Hotel Management
Jul 14, 2022
by Yoselin Piña E-Concierge
Dear Mariea, First of all, thank you very much for choosing our Royalton Chic Cancún for your last visit to Mexican Caribbean! On behalf of all Royalton Chic Cancún team we appreciate your feedback very much and want to thank you in advance for sharing your personal experience and feelings of your stay with us in social media. We appreciate the time you took sharing your experience with us, we are delighted with the score you gave to our resort regarding your stay with us and would like to take this opportunity to encourage you to share your experience in our Social Media. Your experience will be very helpful for other travelers that are planning their vacations giving them a recommendation for memorable experience and help us to achieve our popularity goals, Thank you very much in advance! Do not forget to mention those that made a difference exceeding your expectations. We will be more than happy to have the opportunity to host you again in our Royalton Suites Cancún and make new wonderful memories together! Please, do not hesitate to contact us for any further assistance. Kindest regards,
5 out of 5
The staff was outstanding! They were helpful, pleasant, friendly and hard working. The food options were wonderful with a great value for the money. The hotel was beautiful better than the photos online. I and my family felt very welcome and safe the entire stay. The Vibe Entertainment staff was great providing great activities our entire stay.
Posted by Gaylord on May 25, 2022
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Comment from Hotel Management
Jun 11, 2022
by Claudia Madrigal E concierge
Dear Gaylord,
Thank you very much for choosing us as your hosts to enjoy a great holiday at Royalton Chic Cancun.
We are pleased to know that we were able to meet your high expectations and that you are left
with great memories of your stay. The entire team of our resort works hard, doing their best, to
provide you with quality service and make your stay unforgettable. We will be very happy to
welcome you again, to let you be pampered as you deserve and be part of all the magic of our
resort, surrounded by the natural beauty of the Mexican Caribbean and the beautiful white sandy
beaches of Cancun.
We hope to soon have the opportunity to be your hosts again and continue generating
unforgettable memories of your extraordinary holidays.
Kindest regards, Claudia Madrigal| E concierge
5 out of 5
Staff was incredibly friendly and always happy to help! Also the events/shows that the hotel puts on were amazing entertainment.
Posted by Eslie on Apr 2, 2022
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Comment from Hotel Management
Apr 4, 2022
by Claudia Madrigal Guest Service
Dear Eslie,
First of all, thank you very much for choosing our Royalton Chic Cancún for your last visit to Mexican Caribbean!
On behalf of all Royalton Chic Cancún team we appreciate your feedback very much and want to thank you in advance for sharing your personal experience and feelings of your stay with us in social media.
We appreciate the time you took sharing your experience with us, we are delighted with the score you gave to our resort regarding your stay with us and would like to take this opportunity to encourage you to share your experience in our Social Media.
Your experience will be very helpful for other travelers that are planning their vacations giving them a recommendation for memorable experience and help us to achieve our popularity goals, Thank you very much in advance! Do not forget to mention those that made a difference exceeding your expectations.
We will be more than happy to have the opportunity to host you again in our Royalton Suites Cancún and make new wonderful memories together!
Please, do not hesitate to contact us for any further assistance.
Kindest regards,
Claudia Madrigal| E concierge
3 out of 5
The shower seat was broken, the bathroom door and recorder door popped when opening and seemed to have miscommunication about our bags when checking out. Elevators take forever.
Posted by Marcy on Oct 18, 2021
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Comment from Hotel Management
Oct 18, 2021
by Claudia Madrigal Guest Service
Dear Marcy,
Thank you very much Ms. Marcy, for caring so much about the quality and warmth of our hotel, Royalton Chic Cancun.
As a representative of the resort, I am very grateful for your comments and constructive feedback as it allows us to see the health of our operation and level of service from the perspective of our valued guests.
Rest assured, Ms. Marcy, that changes are being made to the organization and its processes so
that the situations you mention will not be repeated in the future.
On behalf of the general management and all the staff of Royalton Chic, I send you my sincerest apologies for not meeting your expectations on this occasion and I look forward to the opportunity to demonstrate the true quality of the Royalton Chic Cancun experience.
Thank you and I am at your service for any future requests or requirements.
4 out of 5
Hey Guys so here is the scoop overall the hotel was beautiful & really nice,I would like to 1st start off by saying GET THE DIAMOND PACKAGE, the reason why is I’ve traveled to plenty of places & got there regular booking packages & got frustrated with the back and forth about making dinner reservations and it being “full” ( B.S) & honestly being treated BASIC… so me & my boyfriend decided let’s just upgrade ourselves so we get the treatment that we want! Best parts of the diamond package was obviously the service ( expect at the diamond beach area… I felt like if you weren’t tipping the workers from the get they basically hardly served you while you where beach side or pool side… that was my experience because once I gave them a few dollars all of the sudden the service changed … but back to the good parts about diamond package…we had a virtual butler that we would text using what’s app and anything we needed we would communicate that way and it went smooth … the resort was beautiful and the staff was very nice… lastly if your a big drinker and don’t like bottom self liquor then definitely get the diamond package because the local liquor is cheap rubbing alcohol unless you drink tequila
Food was above ok but not GREAT
The Italian restaurant, ice cream bar was TRASH
& Room Service was a Joke , Score bar was good if you needed a late night sobering up food & lastly Entertainment was Horrible sorry not sorry they gotta work on that
In conclusion Vibes & Views yessss
Posted by Regine on Oct 3, 2021
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Comment from Hotel Management
Oct 3, 2021
by Claudia Madrigal Guest Service
Dear Regine,
First of all, thank you very much for choosing our Royalton Suites Cancún for your visit to the Mexican Caribbean!
After reading your review we are very disappointed to hear that your experience with us did not live up to your expectations and would like to extend our sincerest apologies. As a service-oriented company, the observations of our guest are vital and the main way to know more about the opportunity areas we need to improve is because of your feedback. Please rest assured that the details you have raised have been addressed and that appropriate corrective actions will be taken, as we are always in the pursuit of exceeding your expectations. I remain at your disposal, do not hesitate to contact us for any further assistance.
Kindest Regards,
Claudia Madrigal|E-concierge
5 out of 5
The resort and staff was excellent… We are ready to book a 2nd trip.
Posted by Derick Anthony, from BROOKLYN on Sep 26, 2021
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Comment from Hotel Management
Sep 27, 2021
by Claudia Madrigal Guest Service
Dear Mr. Derick
First of all, thank you very much for choosing our Royalton Suites Cancún for your last visit to Mexican Caribbean!
On behalf of all Royalton Suites Cancún team we appreciate your feedback very much and want to thank you in advance for sharing your personal experience and feelings of your stay with us in social media.
We appreciate the time you took sharing your experience with us, we are delighted with the score you gave to our resort regarding your stay with us and would like to take this opportunity to encourage you to share your experience in our Social Media.
Your experience will be very helpful for other travelers that are planning their vacations giving them a recommendation for memorable experience and help us to achieve our popularity goals, Thank you very much in advance! Do not forget to mention those that made a difference exceeding your expectations.
We will be more than happy to have the opportunity to host you again in our Royalton Suites Cancún and make new wonderful memories together!
Please, do not hesitate to contact us for any further assistance.
Kindest regards,
Claudia Madrigal|E-concierge
5 out of 5
Hotel is super clean and the staff is amazing
Posted by Glenda M on Sep 19, 2021
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Comment from Hotel Management
Sep 19, 2021
by Claudia Madrigal Guest Service
Dear Glenda
First of all, thank you very much for choosing our Royalton Suites Cancún for your last visit to Mexican Caribbean!
On behalf of all Royalton Suites Cancún team we appreciate your feedback very much and want to thank you in advance for sharing your personal experience and feelings of your stay with us in social media.
We appreciate the time you took sharing your experience with us, we are delighted with the score you gave to our resort regarding your stay with us and would like to take this opportunity to encourage you to share your experience in our Social Media.
Your experience will be very helpful for other travelers that are planning their vacations giving them a recommendation for memorable experience and help us to achieve our popularity goals, Thank you very much in advance! Do not forget to mention those that made a difference exceeding your expectations.
We will be more than happy to have the opportunity to host you again in our Royalton Suites Cancún and make new wonderful memories together!
Please, do not hesitate to contact us for any further assistance.
Kindest regards,
Claudia Madrigal
Guest Services
About the Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
A la carte meals and snacks included
24-hour room service
In-room minibar (all beverages included)
Surcharge for bottled wine
Minibar (all beverages included)
24-hour room service
A la carte dining included
Gratuities included
Additional gratuities accepted
All onsite activities, and facilities and equipment included
Property Features
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only offers its guests a full-service spa, 2 outdoor swimming pools, a health club, and a sauna. There are 6 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. There's an onsite business center. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the eco-certified Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only. Free self parking is available. Smoking is allowed in designated areas at this 4-star Cancun property.
180 guestrooms or units
6 dining venues
2 bars or lounges
Terrace on the roof
Cabanas by the pool (surcharge)
Poolside lounge chairs
Umbrellas for the pool
Business facilities
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Garden
Beauty salon
ATM
Onsite shopping
Elevator
Smoking in designated areas
Coffee shop
Bar by the pool
Swim-up bar
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Parking: Free self parking
Room Amenities
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only offers 180 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room coffee/tea makers and minibars (stocked with some free items). Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.
Private balcony (furnished)
Sitting area
Stocked minibar (select free items)
IPod dock
In-room dining (24 hours)
Flat-screen television
Cable channels
Premium channels
Coffee maker
Luxury bedding
Pillow options
Shower
Rainfall showerhead
Housekeeping (daily)
Nightly turndown service
Hair dryer
Safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Desk
Air conditioning
Ensuite bathroom
Wardrobe or closet
Food & Drink
Gourmet Marché - Onsite buffet restaurant.
Hunter Steakhouse - Onsite steakhouse. Open daily.
Agave - Mexican Cuisine - Onsite restaurant. Open daily.
Jade - Asian Cuisine - Onsite restaurant. Open daily.
C/X Culinary Experience - Onsite diner. Open daily.
24-hour room service is available.
Nearby Activities
2 outdoor swimming pools are on site along with a health club and a sauna.
Spa Services
Guests can pamper themselves with a trip to the onsite spa, which has 18 treatment rooms. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna. The spa is open daily.
Sauna in spa
Number of treatment rooms 18
Manicures and pedicures
Body treatments
Facial treatments
Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair accessible path of travel
Accessible bathroom (in select rooms)
Wheelchair-accessible concierge desk
In-room accessibility (in select rooms)
Wheelchair-accessible registration desk
Wheelchair accessible (may have limitations)
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets and service animals are not allowed at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Caters to adults only
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Debit cards not accepted
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is available
No rollaway/extra beds available
No cribs (infant beds) available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Service animals not allowed
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
Minimum guest age is 18
Fees
Guests will be asked to pay the following charges at the property:
Sanitation services: USD 3.72 per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Late check-out is available for a fee (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Royalton Cancun Resort All Inclusive
Royalton Cancun All Inclusive
Royalton Suites Cancun Resort All Inclusive
Royalton Suites Resort All Inclusive
Royalton Suites All Inclusive
Royalton Suites Cancun Resort & Spa - All Inclusive Cancun
Royalton Suites Cancun Resort Spa All Inclusive
Royalton Suites Cancun All Inclusive
Royalton Cancun Resort Spa All Inclusive
Royalton Suites All Inclusive
Royalton Chic Suites Cancun
Royalton CHIC Suites Cancun Resort Spa
Royalton Suites Cancun Resort Spa All Inclusive
Royalton CHIC Suites Cancun Resort Spa Adults Only All Inclusive
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
This is an adults-only property and guests under 18 years old aren't allowed.
Registered guests are the only ones allowed to be in guestrooms.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
Pets and service animals are not allowed on site.
Awards & Affiliations
Green / Sustainable Property This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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Frequently Asked Questions
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only is 14.5 mi (30-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.
Airport shuttle services are not available at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only.
This property is on the beach. Don't forget your sunscreen!
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only does not offer free breakfast.
No, there is no casino at this property, but PlayCity Casino (12-min drive) and Royal Yak Casino and Sports Book (13-min drive) are nearby.
Check-in is from 3:00 PM - midnight.
This property offers free self parking.
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only features 2 outdoor pools.
Yes, there are 6 restaurants on site.
This property has a spa, which features massages, body treatments, and mani/pedis.
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only is 2.3 mi away from Avenida Kukulkan.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
