4.4 out of 5

"It was amazing!! Hotel was always clean food at buffet was the best. There is nothing else to say. " More

By a verified traveler on Sat 09 Dec 2017

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Hotel Description

An all-inclusive stay in Cancun awaits you at Riu Palace Peninsula All Inclusive. Within just a 10-minute stroll, you'll find Langosta Beach and Tortuga Beach. Highlights at this beachfront resort include 6 restaurants, 4 outdoor swimming pools, and 6 bars/lounges.

You can enjoy flat-screen TVs with satellite channels, and all 562 rooms feature free WiFi, balconies, and sitting areas. Minibars provide refreshments, and 24-hour room service makes dining in an option. Additionally, jetted tubs, coffee/tea makers, and free bottled water are available.

A day of pampering can include massages, facials, and mani/pedis. The theme restaurant, Krystal, serves fusion cuisine. The resort's own beach bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach where you'll find sun loungers, and enjoy the onsite free kids' club and fitness center. Additionally, you'll find free WiFi in public areas, a spa tub, and a steam room. Buffet breakfast is available for free. There's also the convenience of free self parking.

Attractions within a 20-minute drive of this 4-star Avenida Kukulkan resort include La Isla Shopping Mall and El Rey Ruins.

Jr. suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Jr. suite ocean view

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Jr. Suite Superior Ocean view

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Suite Jacuzzi OV

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Junior Suite Standard Mexico

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite Vista al Mar Mexico

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Riu Palace Peninsula All Inclusive ratings based on 49 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5
It was amazing!! Hotel was always clean food at buffet was the best. There is nothing else to say.

Posted by on Dec 9, 2017

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5 out of 5

Great location

Had an awesome time. My family really enjoyed our stay.

Posted by on Oct 6, 2017

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3 out of 5

Did not meet our expectations

This was our second time in Cancun. The last time we stayed at a different resort and we wanted to experience something different this time. We got to the hotel in the morning. The front desk staff that was helping us was not very friendly and did not tell us about the nightly entertainment that happens. We waited all day for our room and once we got our room there was water standing in the shower and no water bottles in our mini fridge. We called the front desk and someone finally came up about 20-30 mins later. We got no apology or anything. We tried all of the restaurants and the only place that we loved the food was the steak house. The buffet had the same food pretty much everyday. There was no drink service by the pool and we stayed in the villas and service there was pretty much nonexistent. We asked one of the guys that was walking by for drinks and he said he's off of work and kept walking. The water at the beach was not clean- a lot of seaweed. All in all we won't stay at this hotel again and definitely wouldn't recommend spending the extra $$ on the VIP villa because there's nothing really VIP about it.

Posted by , from San Francisco, Ca on Sep 20, 2017

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5 out of 5

Nice hotel. Has private beach.

Pros: Private jacuzzi tub in room was nice. All rooms appear to have an ocean view. Staff was amazing and they work hard to please.
Location: We went on two excursions, one to Chichen Itza which I would recommend the other was a Cenote trip which I would also recommend if you like adventure.
5 different restaurants,plenty of amazing choices. Fit and fun staff were amazing. Shows were outstanding along with the live music each night. Karaoke.

Posted by , from Cary, NC on Jun 30, 2017

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4 out of 5
Pros: Resort was clean and beautiful. Amazing view from the balcony. Staff was friendly.
Cons: Seafood was not as fresh as it should be for an ocean resort.
Location: Riu hotel right next door and two others a taxi ride away. The hotels were all nice and all had their pluses and minuses.
hotel was nice and clean. We have stayed at the Palace in cabo and felt that the cabo palace was better for the price. We did check out all the RIU resorts in cancun and all had their pluses and minuses. But the Peninsula had the most amenities and comforts available out of the RIU hotels in cancun. Pluses: Resort had four pools for the quests and plenty of lounge chairs. pool bar pool- small but nice and clean. children/ramp pool- this pool had a gradual ramp down into the pool so children, handicapped or elderly can gradually access the pool( this was the biggest pool of all four). Popular pool- where most the events/activities happened infinity pool- clean and nice this was closest to the beach. technically there is a fifth pool but only for VIP guests only (Villa guests) (most) Staff was nice and professional. Resort was clean and beautiful. Amazing view from the balcony. AC was the best at this resort compared to the other RIU cancun hotels. Nice variety of food at the buffet. Minuses Seafood was not the best. There was always a hint of fishiness no matter what it was. I tried a little bit of everything and they all still had a fishy taste. Non of the shrimp was deveined. Some of the shows were less then average( but some were great)

Posted by , from Los angeles on Jun 25, 2017

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5 out of 5

Best hotel ever

I will recommend this hotel to everyone. My stay was excellent. The staff was so nice and helpful. The restaurants food was good and the breakfast as well. Very good for an all inclusive.

Posted by on Jun 22, 2017

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5 out of 5
Great location..great beach and service...great choices for food at the huge buffets just wish the food was a little better but I'm a picky eater anyway...great place will stay again

Posted by , from Lynn on May 29, 2017

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5 out of 5

Beautiful place! .

Pros: Great service, views, roomy and comfortable
Cons: evening shows
Location: pretty good location, not quite close to shops to walk but easy bus ride
Absolutely beautiful place. Great food and service! Room was upgraded when we got there. Lots of pools, never busy at one time please great beach access. Will definitely return!

Posted by on May 18, 2017

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5 out of 5

Best Hotel I have ever been too.

Pros: They go above and beyond with everything they do, a true 5 star hotel. The food options were excellent.
Cons: Housekeeping comes a bit late. A few times we would go back to our room around 4pm and the rooms were still not touched.
Location: Great location with lots right around.
This is our 5th time to Cancun and this hotel is by the best Hotel we have ever stayed in.

Posted by , from Boston, MA on May 2, 2017

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5 out of 5

Definitely a Riu Palace.

Excellent experience! The staff were incredibly friendly and engaging, and it never felt phony. The food and drink lived up to the hype, and the entertainment was fun too. Wonderful place to relax in a variety of ways and plenty of active options. Easy access to downtown and ferries to Isla Mujeres for a break from your break. Protip: absolutely order a medium-rare steak from the Steakhouse specialty dinner restaurant (and request some surf with your turf).

Posted by , from Kansas City, KS on Mar 27, 2017

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About the Riu Palace Peninsula All Inclusive

Location Blvd Kukulkan, Km 5.5 Lote 6-C, Cancun, QROO 77500

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Water activities

  • Kayaking
  • Snorkeling
  • Windsurfing

Property Features

Riu Palace Peninsula All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Palace Peninsula All Inclusive offers its guests 4 outdoor swimming pools, a spa tub, a steam room, and a fitness center. There are 6 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar, and a swim-up bar. Free breakfast is served. WiFi is free in public spaces. Spa services, a complimentary children's club, and tour/ticket assistance are also featured at the family-friendly Riu Palace Peninsula All Inclusive. You'll have access to the outdoor pool at a partner property. Self parking is free.

  • 1 building
  • 562 guestrooms or units
  • 17 levels
  • 6 dining venues
  • 6 bars or lounges
  • Built in 2012
  • Buffet breakfast (free)
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Dry cleaning
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 4
  • Free WiFi
  • Supervised childcare/activities (free)
  • Children's club (free)
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (23.1 km / 14.3 mi)
  • Parking: Free self parking

Room Amenities

Riu Palace Peninsula All Inclusive offers 562 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include separate bathtubs and showers with jetted bathtubs and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Bathrooms are partially open
  • Private balcony
  • Sitting area
  • Jetted tub
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ceiling fan
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast.

Krystal - This theme restaurant specializes in fusion cuisine. Guests can enjoy drinks at the bar.

Las Olas - This buffet restaurant serves breakfast, lunch, and dinner.

Onsite venue #3 - This theme restaurant specializes in Japanese cuisine and serves dinner only.

Tamales - This theme restaurant specializes in Mexican cuisine and serves dinner only.

Isla Mujeres - This steakhouse serves lunch and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

This property offers 4 outdoor swimming pools. Other recreational amenities include a spa tub, a steam room, and a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Beach volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Playground on site
  • Ecotours nearby
  • Snow tubing nearby
  • Fitness classes on site
  • Golf lessons available nearby
  • Sailing nearby

Spa Services

  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

A full stay penalty applies year round for early departures and no-shows for all room types with the exception of Junior Suite Mexico, Standard Mexico, or Standard Vista al Mar Mexico. For more details, please contact the office using the information on the reservation confirmation received after booking.

Hotel Names

  • Palace Peninsula Riu
  • Peninsula Palace
  • Peninsula Riu
  • Riu Palace Peninsula
  • Riu Palace Peninsula All Inclusive
  • Riu Palace Peninsula All Inclusive Cancun
  • Riu Palace Peninsula Cancun
  • Riu Peninsula
  • Riu Peninsula All Inclusive
  • Riu Peninsula Palace

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Villa Suite Special

Book a stay in a Villa Jr. Suite Jacuzzi, Villa Jr. Suite Jacuzzi Ocean View, or Villa Suite Jacuzzi room type for travel any time, and receive the following:

  • Welcome glass of sparkling wine and cold face towel
  • Concierge service for dinner reservations
  • Premium liquor throughout the hotel and in guestroom
  • Premium wine list (surcharge)
  • Romantic dinner on the beach (on request, sucharge applies)

Full details at check-in. Offer valid anytime, subject to availability. Restrictions may apply.