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Riu Palace Peninsula All Inclusive

4-star property
Blvd Kukulkan, Km 5.5 Lote 6-C, Cancun, QROO 1-855-201-7819

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4.4 out of 5
Excellent!
See all 73 Travelocity Reviews

"Staff was friendly, jacuzie tub in room didnt work. Room was comfy and clean location was good. Food was very good " More

By a verified traveler on Sun 22 Mar 2020

Points Of Interest

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Hotel Description

4-star beachfront property near Tortuga Beach

Beachside getaway

Within a 15-minute walk of this Zona Hotelera property, you'll find Tortuga Beach and Langosta Beach. Cancun Golf Club at Pok Ta Pok and Turtle Beach are also within 2 miles (3 km).

All-inclusive

A full-service spa, 7 restaurants, and 5 outdoor pools are all featured at this all-inclusive property. Enjoy a day at the beach kayaking, or relax with sun loungers. There's fun for all ages with a free kid's club and a playground, and families will appreciate the convenience store.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 562 guestrooms also offer free WiFi and balconies. Other amenities include sitting areas, 24-hour room service, and flat-screen TVs with satellite channels.

Jr. suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Jr. Suite Superior Ocean view

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Suite Jacuzzi OV

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Junior Suite Standard Mexico

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, Ocean View (Brazil)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite Jacuzzi Ocean View Brazil

Bed Count 1 King Bed Maximum Occupancy 2 Max

Riu Palace Peninsula All Inclusive ratings based on 73 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Riu Palace Peninsula All Inclusive

Everyone (43) Couples (15) Family (14)
4 out of 5
Staff was friendly, jacuzie tub in room didnt work. Room was comfy and clean location was good. Food was very good

Posted by on Mar 22, 2020

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2 out of 5
I liked everything except a cheap and low quality liquor wichbis a big dealbreaker and almost no entertainment and boaring evenings. Should be buffets on the beach some days, should have at list 1 night club or at list dance party on the beach couple nights a week.

Posted by , from Brooklyn NY on Feb 19, 2020

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Comment from Hotel Management

May 22, 2020 by Online Reputation Manager

Dear JENNY, Thank you for sharing your opinion with us! It is nice to hear that overall you enjoyed your stay at our hotel. We are however sorry to read some of our services had not lived up to your expectations. We take well note of your feedback and certainly every word is essential to continuously improving our offer. It is our sincerest hope to have the opportunity to welcome you back in the future, so that we can provide you with a better experience. Greetings, Hotel Riu Palace Peninsula Online Reputation Manager

5 out of 5

Posted by on Feb 16, 2020

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4 out of 5
Front desk didn't give good information on how to secure valuables and how to get discounts on excursions.

Posted by on Jan 26, 2020

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3 out of 5

Posted by on Jan 25, 2020

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5 out of 5
The hotel was excellent, the staff was excellent, the food and drink was excellent!

Posted by on Jan 20, 2020

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3 out of 5
Property was clean, food was good depending on the timw of the day. The food bar they had by the ocean was always empty. One person cooking for everyone was not enough, but he would stop cooking at 1:30 when closing time was 2. The entertainment was thw worse. The kids club was for kids from 4- 12 and most if not all activities were indoors which was sad. Jesus, one of the entertainers wouldn't let my 13 year old participate in the games because according tp Jesus, "the games were for adults". So young teenagers dont have much to do bc they cant stay in the kids club or play games with grownups. The night entertainment was boring. Who wants to hear English songs when you.are in Mexico. I don't go to China and expect them to have a mariachi night every day. When i go to Mexico i want to learn more about the culture, listen to songs in spanish, watch valet folklorico instead of Michael Jackson. They have a beautiful theater but poor entertainment.

Posted by on Dec 23, 2019

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4 out of 5

Posted by on Nov 24, 2019

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5 out of 5
2nd time staying here, loved everything about it. I came during November (rained the last 2 days but still hot and humid). I stayed in the villas with the ocean view; worth the upgrade. I loved that the villas had its own infinity pool and a waiter that brought you drinks to the pool. The beach is small but still nice; you can always walk over to the next hotel which is right next door the beach is a lot nicer. The staff is amazing, helpful, and extremely nice. I loved all the food options, food was delicious. The only thing I didn’t like was the serving hours for lunch and dinner. We often got back too late after 4pm and missed the lunch, so we had to wait for dinner to eat anything which didn’t start until 6:30pm. But overall great experience I would definitely come back.

Posted by on Nov 12, 2019

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5 out of 5
I was very pleased with my stay and I wish I would’ve stayed longer in this hotel

Posted by on Nov 5, 2019

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About the Riu Palace Peninsula All Inclusive

Location Blvd Kukulkan, Km 5.5 Lote 6-C, Cancun, QROO 77500

Renovations + Closures

We're sorry, properties in this area are unavailable for the dates you selected. This property is closed from 1 April 2020 to 31 May 2020 (dates subject to change).

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Kayaking
  • Scuba-diving lessons
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Water fitness

Entertainment

  • Onsite entertainment and activities

Not included

  • Motorized water sports
  • Scuba-diving excursions
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Windsurfing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • All available beverages included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Aerobics classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • Scuba lessons included
  • In-room liquor dispensers
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Snorkeling included

Property Features

Riu Palace Peninsula All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Palace Peninsula All Inclusive offers its guests a full-service spa, 5 outdoor swimming pools, a health club, and a spa tub. There are 7 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. A steam room, spa services, and a complimentary children's club are also featured at the family-friendly Riu Palace Peninsula All Inclusive. Self parking is free. Smoking is allowed in designated areas at this 4-star Cancun property.

  • 1 building
  • 562 guestrooms or units
  • 17 levels
  • 7 dining venues
  • 5 bars or lounges
  • Built in 2012
  • Buffet breakfast (free)
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (27.8 km / 17.3 mi)
  • Parking: Free self parking

Room Amenities

Riu Palace Peninsula All Inclusive offers 562 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include separate bathtubs and showers with jetted bathtubs, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Bathrooms are partially open
  • Private balcony
  • Sitting area
  • Jetted tub
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.

Las Olas - This buffet restaurant serves breakfast and dinner.

Krystal - This theme restaurant specializes in fusion cuisine and serves dinner only. Open daily.

Isla Mujeres - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Tamales - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Kabuki - This theme restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

5 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a health club and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Fitness classes on site
  • Beach volleyball on site
  • Golf lessons available nearby
  • Kayaking on site
  • Sailing nearby
  • Windsurfing on site
  • Scuba diving nearby

Spa Services

Renova SPA has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 21 years old. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.For traveler safety, staff at the property wear personal protective equipment and an acrylic shield is in place between staff and guests in main contact areas.Individually-wrapped food options are available for breakfast, lunch, and dinner.Each guestroom is kept vacant for a minimum of 72 between bookings.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.For traveler safety, staff at the property wear personal protective equipment and an acrylic shield is in place between staff and guests in main contact areas.Individually-wrapped food options are available for breakfast, lunch, and dinner.Each guestroom is kept vacant for a minimum of 72 between bookings.

  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Gap period enforced between guest stays 72

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.06 per accommodation, per night, up to 20 nights

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Palace Peninsula Riu
  • Peninsula Palace
  • Peninsula Riu
  • Riu Palace Peninsula
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You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.