4.4 out of 5

"Was a good choice, but two main issues, the room has a strange humidity odor and everyday has issues with the room key. " More

By a verified traveler on Tue 10 Jul 2018

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Hotel Description

4-star beachfront property near Tortuga Beach

On the beach

Within a 15-minute walk of this Zona Hotelera property, you'll find Tortuga Beach and Langosta Beach. Turtle Beach and Caracol Beach are also within 3 miles (5 km).

All-inclusive

A full-service spa, 7 restaurants, and 5 outdoor pools are all featured at this all-inclusive property. Enjoy a day at the beach kayaking, or relax with sun loungers. There's fun for all ages with a free kid's club and a playground, and families will appreciate the convenience store.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 562 guestrooms also offer free WiFi and balconies. Flat-screen TVs come with satellite channels, and other amenities include sitting areas and 24-hour room service.

Jr. suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Jr. Suite Superior Ocean view

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Suite Jacuzzi OV

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Junior Suite Standard Mexico

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, Ocean View (Brazil)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite Jacuzzi Ocean View Brazil

Bed Count 1 King Bed Maximum Occupancy 2 Max

Riu Palace Peninsula All Inclusive ratings based on 84 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Riu Palace Peninsula All Inclusive

Everyone (51) Couples (8) Family (2) Other (1)
5 out of 5
Everyone was very friendly the pool was very clean the food at the steakhouse was great also the buffet room very very clean maids very friendly

Posted by on Apr 19, 2019

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3 out of 5
The staff was friendly and the service was top notch. The refrigerator in our room didn’t work. It was replaced with another one that didn’t work as well. When our room was cleaned we weren’t left any towels. The food was just ok.

Posted by on Mar 27, 2019

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4 out of 5

Posted by on Mar 25, 2019

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2 out of 5
Only thing I liked was the service by all the stuff in the restaurants and the main thing I did not like was very uncomfortable bed food was always the same at the buffet restaurant and if you wanted to go one of the restaurants they were busy and slow

Posted by on Mar 20, 2019

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5 out of 5
We loved the service from all of your staff. The resort is wonderful

Posted by on Mar 17, 2019

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5 out of 5

Posted by on Mar 16, 2019

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5 out of 5

Posted by on Mar 14, 2019

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5 out of 5

Posted by on Mar 12, 2019

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5 out of 5
maybe we were lucky,but there was no crowd!the staff said thisWAS their busy time-but no line at checkin,no "holding" pool chairs(plenty for everyone) no lines for restaurants! and the staff was so attentive. We just loved it. We will be planning our return soon!

Posted by on Mar 10, 2019

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5 out of 5
Clean, friendly and all around great experience. The food was great and the atmosphere was welcoming.

Posted by on Feb 24, 2019

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About the Riu Palace Peninsula All Inclusive

Location Blvd Kukulkan, Km 5.5 Lote 6-C, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Scuba-diving lessons
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Water fitness

Entertainment

  • Onsite entertainment and activities

Not included

  • Motorized water sports
  • Scuba-diving excursions
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Windsurfing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • All available beverages included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Aerobics classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • Scuba lessons included
  • In-room liquor dispensers
  • All non-motorized water sports included
  • Snorkeling included

Property Features

Riu Palace Peninsula All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Palace Peninsula All Inclusive offers its guests a full-service spa, 5 outdoor swimming pools, a health club, and a spa tub. There are 7 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. A steam room, spa services, and a complimentary children's club are also featured at the family-friendly Riu Palace Peninsula All Inclusive. Free self parking is available. Smoking is allowed in designated areas at this 4-star Cancun property.

  • 1 building
  • 562 guestrooms or units
  • 17 levels
  • 7 dining venues
  • 5 bars or lounges
  • Built in 2012
  • Breakfast available (free)
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (23.1 km / 14.3 mi)
  • Parking: Free self parking

Room Amenities

Riu Palace Peninsula All Inclusive offers 562 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include separate bathtubs and showers with jetted bathtubs, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Bathrooms are partially open
  • Private balcony
  • Sitting area
  • Jetted tub
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Connecting rooms available

Food & Drink

Guests are served free hot/cold buffet breakfast daily from 7 AM to 10:30 AM.

Las Olas - This restaurant serves breakfast and dinner. Open daily.

Krystal - This theme restaurant specializes in fusion cuisine and serves dinner only. Open daily.

Isla Mujeres - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Tamales - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Kabuki - This theme restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

This property offers 5 outdoor swimming pools. Other recreational amenities include a spa tub, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Fitness classes on site
  • Beach volleyball on site
  • Golf lessons available nearby
  • Kayaking on site
  • Sailing nearby
  • Windsurfing on site
  • Scuba diving nearby

Spa Services

  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 21 years old.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old.

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 25.35 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Palace Peninsula Riu
  • Peninsula Palace
  • Peninsula Riu
  • Riu Palace Peninsula
  • Riu Palace Peninsula All Inclusive
  • Riu Palace Peninsula All Inclusive Cancun
  • Riu Palace Peninsula Cancun
  • Riu Peninsula
  • Riu Peninsula All Inclusive
  • Riu Peninsula Palace
  • Riu Palace Peninsula All Inclusive All-inclusive property Cancun
  • Riu Palace Peninsula All Inclusive All-inclusive property
  • Riu Peninsula Inclusive inclu

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.