Within a 15-minute walk of this Zona Hotelera property, you'll find Tortuga Beach and Langosta Beach. Cancun Golf Club at Pok Ta Pok and Turtle Beach are also within 2 miles (3 km).
A full-service spa, 7 restaurants, and 5 outdoor pools are all featured at this all-inclusive property. Enjoy a day at the beach kayaking, or relax with sun loungers. There's fun for all ages with a free kid's club and a playground, and families will appreciate the convenience store.
Jetted tubs, free WiFi
Boasting jetted bathtubs, the 562 guestrooms also offer free WiFi and balconies. Other amenities include sitting areas, 24-hour room service, and flat-screen TVs with satellite channels.
Apr 29, 2021 by Online Reputation Manager
Dear Guest, Thank you for being our guest and for providing feedback on your recent stay. You might have seen that the vast majority of the comments we have received so far from our guests highly value our comfort, safety and cleanliness. For this reason, we are terribly sorry to hear that you did not feel comfortable while staying with us, apologize that your stay was encountered with so many issues. Our Palace brand hotels represent our more sophisticated collection of hotels and in order to provide a fancy and relaxing dining atmosphere, casual chic or elegant clothes and appropriate footwear are allowed. Please accept our sinceres apologies for any inconvenience. Your valuable feedback helps us better understand the needs and expectations of our guests and strive to consistently meet them. Be assured, we will earnestly work to meet those expectations and correct areas that need attention. We hope to have another opportunity to provide you a more memorable experience soon. Respectfully, Hotel Riu Palace Peninsula Online Reputation Manager
Mar 31, 2021 by Online Reputation Manager
Dear Guest, Thank you for your visit to our property and your time to share your experiences with us. We are happy to serve you and are delighted to know that you enjoyed your stay. Thank you also for sharing your experience and for your kind remarks regarding the level of service and accommodation you received while you were our guest. We hope to your return in the near future. With our best wishes we remain, Hotel Riu Palace Peninsula Online Reputation Manager
Mar 25, 2021 by Online Reputation Manager
Dear Guest, Thank you for your kind words about our hotel. We truly do our best to provide a wonderful getaway, especially during difficult times as we believe that it is very necessary to be able to disconnect from all this negative news. So, it is always nice to hear the recognition from our beloved guests. Certainly, your compliments will be shared with Alex! We would be pleased to welcome you back soon, and wish you until then all the best! Kind regards Hotel Riu Palace Peninsula Online Reputation Manager
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
Riu Palace Peninsula All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Palace Peninsula All Inclusive offers its guests a full-service spa, 5 outdoor swimming pools, a health club, and a spa tub. There are 7 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. A steam room, spa services, and a complimentary children's club are also featured at the family-friendly Riu Palace Peninsula All Inclusive. Self parking is free. Smoking is allowed in designated areas at this 4-star Cancun property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Riu Palace Peninsula All Inclusive offers 562 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include separate bathtubs and showers with jetted bathtubs, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.
Las Olas - This buffet restaurant serves breakfast and dinner.
Krystal - This theme restaurant specializes in fusion cuisine and serves dinner only. Open daily.
Isla Mujeres - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Tamales - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Kabuki - This theme restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.
5 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a health club and a steam room.
The recreational activities listed below are available either on site or nearby; fees may apply.
Renova SPA has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a spa tub and a steam room.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Minimum Spring Break check-in age is 21 years old. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.