4.4 out of 5

"Absolutely beautiful place. Great food and service! Room was upgraded when we got there. Lots of pools, never busy at one time please great beach a ... " More

By a verified traveler on Thu 18 May 2017

Enter dates to see availability

Hotel Description

A day of pampering can include massages, facials, and mani/pedis. The theme restaurant, Krystal, serves fusion cuisine. The resort's own beach bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach where you'll find sun loungers, and enjoy the onsite free kids' club and fitness center. Additionally, you'll find free WiFi in public areas, a spa tub, and a steam room. Buffet breakfast is available for free. There's also the convenience of free self parking.

Attractions within a 20-minute drive of this 4-star Avenida Kukulkan resort include La Isla Shopping Mall and Delfines Beach.

An all-inclusive stay in Cancun awaits you at Riu Palace Peninsula All Inclusive. Within just a 10-minute stroll, you'll find Langosta Beach and Tortuga Beach. Highlights at this beachfront resort include 6 restaurants, 4 outdoor swimming pools, and 6 bars/lounges.

You can enjoy flat-screen TVs with satellite channels, and all 562 rooms feature free WiFi, balconies, and sitting areas. Minibars provide refreshments, and 24-hour room service makes dining in an option. Additionally, jetted tubs, coffee/tea makers, and free bottled water are available.

Jr. suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Jr. suite ocean view

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Jr. Suite Superior Ocean view

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Suite Jacuzzi OV

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Junior Suite Standard Mexico

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite Vista al Mar Mexico

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Riu Palace Peninsula All Inclusive ratings based on 42 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5

Beautiful place! .

Pros: Great service, views, roomy and comfortable
Cons: evening shows
Location: pretty good location, not quite close to shops to walk but easy bus ride
Absolutely beautiful place. Great food and service! Room was upgraded when we got there. Lots of pools, never busy at one time please great beach access. Will definitely return!

Posted by on May 18, 2017

Was this review helpful to you?
5 out of 5

Best Hotel I have ever been too.

Pros: They go above and beyond with everything they do, a true 5 star hotel. The food options were excellent.
Cons: Housekeeping comes a bit late. A few times we would go back to our room around 4pm and the rooms were still not touched.
Location: Great location with lots right around.
This is our 5th time to Cancun and this hotel is by the best Hotel we have ever stayed in.

Posted by , from Boston, MA on May 2, 2017

Was this review helpful to you?
5 out of 5

Definitely a Riu Palace.

Excellent experience! The staff were incredibly friendly and engaging, and it never felt phony. The food and drink lived up to the hype, and the entertainment was fun too. Wonderful place to relax in a variety of ways and plenty of active options. Easy access to downtown and ferries to Isla Mujeres for a break from your break. Protip: absolutely order a medium-rare steak from the Steakhouse specialty dinner restaurant (and request some surf with your turf).

Posted by , from Kansas City, KS on Mar 27, 2017

Was this review helpful to you?
5 out of 5
Location: took the the bus to downtown cancun, very easy and cheap
nice hotel, very clean, very nice staff, would have liked to see more mexican food, other wise the food was good, a representative from travelocity was there every day in case you had any questions, she arranged the trip back from hotel to airport. that was awesome. i would go back to riu palace peninsula

Posted by , from new york on Jan 15, 2017

Was this review helpful to you?
3 out of 5

The house keepers are thiefs!!!

Il never stay here again. They stole 500 dollars from me. I forgot to leave my money in the safe one day but I also didn't leave it out in the open. I left it in my pant pocket and the house keeper looked thru my clothes ! They usually leave a card with the name of the house keeper on a card and they didn't leave nothing nor did they finish cleaning the room. I've been to Cancun many times and I've never had this happen to me at any resort I've stayed at. Don't stay here! Also , the managers are very rude to the workers and treat them with tasteless demeanor. No one should be treated how this hotel treats its employees. Truly disappointing.

Posted by , from Los Angeles on Dec 25, 2016

Was this review helpful to you?
5 out of 5

A great location

If you want the beach, food, shopping and a great night life this is the place to stay. I could find no problems with any part of my stay. If you want to see the history of this area (Yucatán-- Xhe-ha or Chichen itza) then you should stay a couple of hours south of this hotel. I booked tours for these places and spent MANY boring hours on buses and was rushed through the tour because of the distance involved. It was wasted time but NO complaints about the RIU Peninsula.

Posted by , from Oklahom on Dec 9, 2016

Was this review helpful to you?
4 out of 5

A short vacation stay

Pros: the cleaness of the environment. the courtesy of the staff.
Cons: - The front desk is a little bit slow in handling the customer. - The food in the buffet areas is somewhat over-cooked.
It is a well-planned college reunion trip. Very excited participants with every one's immediate family, including kids. the hotel stay is a very pleasant experience, especially to me when I travelled from the early winter of the New England to such a sunny tropical wonderland. The staff is polite and facility is clean.

Posted by , from Boston on Nov 28, 2016

Was this review helpful to you?
5 out of 5

Perfecto!!

Hotel was AMAZING. Food was Great, Staff was excellent. Room was Great & was cleaned everyday. First time in Mexico and EVERY Mexician was very nice and patient with me since I don't speak Spanish. I will be back my Husband was very pleased with this surprise 30th Birthday Trip!!!!!

Posted by , from Baltimore on May 5, 2016

Was this review helpful to you?
5 out of 5

Excellent - would definitely return

Pros: Food, rooms, beach and activities
Cons: They really need a business center where we can access a computer and a printer. They need to accommodate somehow getting some smaller bills
Food, service, facility and activities were all excellent. The only issue we had was that it was impossible to get any of our larger bills changed to make it easier to tip the excellent staff. The hotel is shorting their staff as I couldn't even get a $100 bill changed into either pesos or US currency. Other than that we had a blast!!!

Posted by , from Maine on Jan 15, 2016

Was this review helpful to you?
5 out of 5

FIRST TIME CANCUN FAMILY TRIP

Pros: Food, ease of walking around...
Cons: Bedding/room furniture.
Beautifully maintained property. Beach was gorgeous. The water on nice weather days was calm. Saw fish swimming near the rocks. The rocks actually give this location so much more than just a flat beach. Being from Calif. having rocks on beach is a nice thing. The food was amazing. Even room service was good (although limited) still sufficient. Stayed on 2nd floor and still had an AMAZING view. I traveled w/ my three children 19, 14 & 2-1/2, and this place was great for all of us. We went to Riu art, and some of the shows..They were good. I really feel like this place is great for all ages. But not much for my 2 yr old other than the beach, but that's okay w/me. The only thing they lacked was nicer bedding, and some better furniture. But I can't complain because our rooms were clean. Furniture can use an upgrade, but I wouldn't trade it off for anything else! Because everything else was perfect, and the rooms were comfortable. I was so concerned about the food and my kids. Not one of them ever got sick. The sodas were always given in bottles, and not in ice. Their mixed drinks were amazing. We loved the coffee place and went there almost everyday. Make sure you get an iced coffee. YUM..

Posted by , from Los Angeles on Jan 13, 2016

Was this review helpful to you?

About the Riu Palace Peninsula All Inclusive

Location Blvd Kukulkan, Km 5.5 Lote 6-C, Cancun, QROO 77500

All-inclusive Details

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Activities and facilities/equipment
Water activities

  • Kayaking
  • Snorkeling
  • Windsurfing

Property Features

Riu Palace Peninsula All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Palace Peninsula All Inclusive offers its guests 4 outdoor swimming pools, a spa tub, a steam room, and a fitness center. There are 6 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar, and a swim-up bar. Free breakfast is served. WiFi is free in public spaces. Spa services, a complimentary children's club, and tour/ticket assistance are also featured at the family-friendly Riu Palace Peninsula All Inclusive. You'll have access to the outdoor pool at a partner property. Self parking is free.

  • 1 building
  • 562 guestrooms or units
  • 17 levels
  • 6 dining venues
  • 6 bars or lounges
  • Built in 2012
  • Buffet breakfast (free)
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 4
  • Free WiFi
  • Supervised childcare/activities (free)
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (23.1 km / 14.3 mi)
  • Parking: Free self parking

Room Amenities

Riu Palace Peninsula All Inclusive offers 562 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include separate bathtubs and showers with jetted bathtubs and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Bathrooms are partially open
  • Private balcony
  • Sitting area
  • Jetted tub
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ceiling fan
  • Connecting rooms available

Food & Drink

Onsite venue #3 - This theme restaurant specializes in Japanese cuisine and serves dinner only.

Isla Mujeres - This steakhouse serves lunch and dinner. Guests can enjoy drinks at the bar.

Las Olas - This buffet restaurant serves breakfast, lunch, and dinner.

24-hour room service is available.

Tamales - This theme restaurant specializes in Mexican cuisine and serves dinner only.

Guests are served free buffet breakfast.

Krystal - This theme restaurant specializes in fusion cuisine. Guests can enjoy drinks at the bar.

Nearby Activities

This property offers 4 outdoor swimming pools. Other recreational amenities include a spa tub, a steam room, and a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Beach volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Playground on site
  • Ecotours nearby
  • Snow tubing nearby
  • Fitness classes on site
  • Golf lessons available nearby
  • Sailing nearby

Spa Services

  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

A full stay penalty applies year round for early departures and no-shows for all room types with the exception of Junior Suite Mexico, Standard Mexico, or Standard Vista al Mar Mexico. For more details, please contact the office using the information on the reservation confirmation received after booking.

Hotel Names

  • Palace Peninsula Riu
  • Peninsula Palace
  • Peninsula Riu
  • Riu Palace Peninsula
  • Riu Palace Peninsula All Inclusive
  • Riu Palace Peninsula All Inclusive Cancun
  • Riu Palace Peninsula Cancun
  • Riu Peninsula
  • Riu Peninsula All Inclusive
  • Riu Peninsula Palace

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Villa Suite Special

Book a stay in a Villa Jr. Suite Jacuzzi, Villa Jr. Suite Jacuzzi Ocean View, or Villa Suite Jacuzzi room type for travel any time, and receive the following:

  • Welcome glass of sparkling wine and cold face towel
  • Concierge service for dinner reservations
  • Premium liquor throughout the hotel and in guestroom
  • Premium wine list (surcharge)
  • Romantic dinner on the beach (on request, sucharge applies)

Full details at check-in. Offer valid anytime, subject to availability. Restrictions may apply.