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Hard Rock Hotel Cancun - All Inclusive

4.5 star property
4.5-star beachfront property near Iberostar Cancun Golf Course

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Photo gallery for Hard Rock Hotel Cancun - All Inclusive

View from room
Outdoor pool, pool umbrellas, sun loungers
6 bars/lounges, 2 swim-up bars
Premium bedding, down comforters, free minibar, in-room safe
On the beach, white sand, sun loungers, beach umbrellas

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Pet friendly
  • Spa
  • Room service

Explore the area

Map
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500
  • Aquaworld
    ‪10 min walk‬
  • Iberostar Cancun Golf Course
    ‪2 min drive‬
  • La Isla Shopping Mall
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪18 min drive‬

Room options

View all photos for Deluxe Family Lagoon View (Two Bedroom)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Family Lagoon View (Two Bedroom)

  • 861 sq ft
  • Lagoon view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Lagoon view double

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Lagoon view double

  • 431 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room, 2 Double Beds

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room, 1 King Bed

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Lagoon view king

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Lagoon view king

  • 431 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View King

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Ocean View King

  • 431 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View Double

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Ocean View Double

  • 431 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Diamond Ocean View

Premium bedding, down comforters, free minibar, in-room safe

Diamond Ocean View

  • 431 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Royalty Ocean View King

Premium bedding, down comforters, free minibar, in-room safe

Rock Royalty Ocean View King

  • 431 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Suite Ocean view (One Bedroom)

Premium bedding, down comforters, free minibar, in-room safe

Rock Suite Ocean view (One Bedroom)

  • 635 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Rock Suite Ocean View (Two Bedroom)

Premium bedding, down comforters, free minibar, in-room safe

Rock Suite Ocean View (Two Bedroom)

  • 1066 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Family Ocean View Double Beds - Two Bedroom

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Family Ocean View Double Beds - Two Bedroom

  • 861 sq ft
  • Ocean view
  • Sleeps 6
  • 4 Double Beds

View all photos for Deluxe Family Ocean View - Two Bedroom

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Family Ocean View - Two Bedroom

  • 861 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

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About the neighborhood

Cancun

On the beach.With a stay at this Zona Hotelera property, you'll be within half a mile (1 km) of Aquaworld and 2 miles (3 km) of Iberostar Cancun Golf Course. La Isla Shopping Mall and Delfines Beach are also within 3 miles (5 km).

What's nearby

  • Aquaworld - 10 min walk - 0.5 miles
  • Iberostar Cancun Golf Course - 2 min drive - 1.4 miles
  • Delfines Beach - 5 min drive - 3.0 miles
  • La Isla Shopping Mall - 5 min drive - 2.1 miles
  • Cancun Interactive Aquarium - 5 min drive - 2.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪Restaurant nebbiolo en cancun - ‬3 min walk
  • ‪Fred's House - ‬4 min walk
  • ‪JW Marriott Lobby Bar - ‬4 min walk
  • ‪Porfirio's Cancun - ‬4 min walk
  • ‪Puerto Madero - ‬4 min walk

About this property

Hard Rock Hotel Cancun - All Inclusive

4.5-star beachfront property near Iberostar Cancun Golf Course
Hard Rock Hotel Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Cancun - All Inclusive like a complimentary children's club and an outdoor pool.

There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a children's pool, outdoor tennis courts, and a health club. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Cancun property is smoke free.

  • 1 building
  • 600 guestrooms or units
  • 12 levels
  • 5 dining venues
  • 2 swim-up bars
  • 6 bars or lounges
  • 16404 sq ft of conference space
  • 1524 sq m of conference space
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
Hard Rock Hotel Cancun - All Inclusive offers 600 accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Beds feature down comforters and premium bedding. LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

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The price is $497
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Property amenities

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Playground
  • Shopping
  • Table tennis
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • 4 accessible parking spaces
  • Elevator (35 inch wide door)
  • Handrails in stairways (35 inches high)
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • LCD TV with satellite channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per week
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 34 per person (roundtrip)
  • Pet fee: USD 150 per pet, per week
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

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Frequently asked questions

How close is Hard Rock Hotel Cancun - All Inclusive to the airport?

Hard Rock Hotel Cancun - All Inclusive is 10.9 mi (18-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Hard Rock Hotel Cancun - All Inclusive ?

As of May 20, 2025, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Cancun - All Inclusive on May 21, 2025 start from $431.19, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hard Rock Hotel Cancun - All Inclusive have an airport shuttle?

Hard Rock Hotel Cancun - All Inclusive offers an airport shuttle 24 hours a day, on request, for a charge of USD 34 per person, roundtrip.

How close is Hard Rock Hotel Cancun - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Hard Rock Hotel Cancun - All Inclusive offer free breakfast?

Hard Rock Hotel Cancun - All Inclusive does not offer free breakfast.

Is there a casino at Hard Rock Hotel Cancun - All Inclusive ?

No, there is no casino at this property, but PlayCity Casino (21-min drive) and Royal Yak Casino and Sports Book (23-min drive) are nearby.

What time is check-in at Hard Rock Hotel Cancun - All Inclusive ?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Hard Rock Hotel Cancun - All Inclusive ?

This property offers free self parking.

Does Hard Rock Hotel Cancun - All Inclusive have a pool?

Hard Rock Hotel Cancun - All Inclusive features an outdoor pool and a children's pool.

Does Hard Rock Hotel Cancun - All Inclusive have a restaurant?

There are 5 onsite restaurants, offering options like pizza, a poolside location, and pool views.

Does Hard Rock Hotel Cancun - All Inclusive have a spa?

Pamper yourself with a day at The Rock Spa, where you can enjoy facials, body treatments, and mani/pedis.

How close is Hard Rock Hotel Cancun - All Inclusive to downtown Cancun?

Hard Rock Hotel Cancun - All Inclusive is 0.6 mi away from Avenida Kukulkan.

Hard Rock Hotel Cancun - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 522 out of 1076 reviews
Rating 8 - Good. 202 out of 1076 reviews
Rating 6 - Okay. 139 out of 1076 reviews
Rating 4 - Poor. 81 out of 1076 reviews
Rating 2 - Terrible. 132 out of 1076 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Gary

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
The property was not bad but you can see it has seen better days
Stayed 4 nights in Mar 2025

8/10 Good

Makayla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great, super clean super friendly staff, food was awesome. We loved our stay. Just a little bit overpriced.
Stayed 5 nights in Feb 2025

6/10 Okay

Simon

Disliked: Cleanliness, property conditions & facilities
If they would stick to hard rock entertainment would be great. Too loud with dance and meximusic. Otherwise resort could be great with upgrades coming. Access to beach and pools through lobby is annoying.
Stayed 4 nights in Feb 2025

10/10 Excellent

Michele L

Traveled with group
Liked: Cleanliness, staff & service
The staff was amazing, the hotel needs to be updated badly. But overall we had a great time the weather was perfecto!!!!
Stayed 7 nights in Feb 2025

4/10 Poor

Maria

Stayed 7 nights in Feb 2025

6/10 Okay

NANCY

Traveled with family
Liked: Cleanliness
My top complaint, the staff is so pushy about trying to get you to sign up for their membership program.I tried to skip the meeting and the gentlemen who signed us up came to look for us on the beach to reschedule the meeting!! That is after they called our room at 8:30 in the morning on a Saturday! He also contacted my cell phone, it was borderline harassment which I didn’t appreciate. We kindly tried to decline the meeting, didn’t want to take any of the perks they offered but reluctantly we rescheduled for Sunday at 8 AM. We met the rep and I immediately told him I wasn’t purchasing anything so if we can get it over with as quickly as possible that would be great. It was a lot of information to take in which wasn’t so clear, it also costs a lot of money definitely out of my league. After telling our main guy no I wasn’t interested, he brought in a back up to try and change our minds; then after him came someone else! Once I told them I wasn’t giving a a $1, repeatedly, they let us go. It was awkward and uncomfortable. Then we were instructed to take our forms and go claim our gift which was a day bed on the beach, these beds are placed furthest from the water. We finally just were glad to leave and escape them we didn’t even claim the “gift.” Then when you check out another man tries to sell you something similar. Had to forcefully repeatedly tell the man no, again. This location is also very small, would never go back. Didn’t experience this in HR Punta Cana.
Stayed 3 nights in Feb 2025

8/10 Good

nader

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible buffet options. Shower smelt like mold
Stayed 4 nights in Feb 2025

10/10 Excellent

Eun jung

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Night show is great
Stayed 4 nights in Feb 2025

10/10 Excellent

Pedro, Fort Worth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the service from all the staff and all of the high quality food. The only down side is their alcohol, for some reason it was very weak and never felt them, and I had a lot to drink. I would definitely visit again but would take my own alcohol bottles next time.
Stayed 5 nights in Feb 2025

2/10 Terrible

David

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never stay in this facility or use Expedia again. I am canceling my membership. We were screwed by both Expedia and Hard Rock Cancun when trying to add an extra day to our trip. We followed instructions and then were told to walk to various tables to find “Elsa” and each table said there was no Elsa and pointed to another table. Complete racket. Both the hotel and Expedia. We will never use either again. Shame on you all for how you treated us.
Stayed 2 nights in Jan 2025

10/10 Excellent

Yendris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 1 night in Jan 2025

4/10 Poor

Robert

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I stay 4 night at the hard rock. I didn’t see anything that I like The rooms r old and smiled mister. I asked to change the room. They offered me another one just the same. Pool water was very cold. Food not that good
Stayed 4 nights in Jan 2025

10/10 Excellent

Paola Andrea Arevalo, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing energy
Stayed 4 nights in Jan 2025

2/10 Terrible

Sean

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Very small. Extremely limited restaurants and seating. Wouldn’t come here again Everyone is “vip” but can’t get a seat reservation or drink.
Stayed 3 nights in Jan 2025

10/10 Excellent

ossamu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice vacation

Everything was so good.
Stayed 3 nights in Jan 2025

6/10 Okay

Jean V., Prosper

Stayed 4 nights in Jan 2025

4/10 Poor

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service
I did not like how much pressure they put on you to get into their Vacation club. Even at checkout they have someone waiting for you to try to sell you a future vacation package.
Stayed 3 nights in Jan 2025

10/10 Excellent

Osnar, American Canyon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Guaso

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 4 nights in Jan 2025

6/10 Okay

Kevin

Liked: Cleanliness
Stayed 3 nights in Jan 2025

6/10 Okay

Nathan

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in was done poorly
Stayed 1 night in Jan 2025

10/10 Excellent

Deena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a really nice stay. Service and staff awesome. Food was very good. Only thing that was annoying was the pressure to buy a time share. It was too much
Stayed 7 nights in Jan 2025

2/10 Terrible

Carlos, cliffside park

Traveled with group, Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Terrible experience the purpose of the trip was it was a friends birthday I told the hostess and the waiter at toro restaurant and they never sang happy birthday to my friend and the room was so small terrible service
Stayed 4 nights in Jan 2025

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2024

4/10 Poor

Gabriela

Stayed 3 nights in Jan 2025