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3.9 out of 5
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See all 35 travelocity Reviews

"i loved the fact that it was everything i needed all onsite and never had to leave. this trip was about relaxing not about exploring " More

By a verified traveler on Mon 20 Feb 2023

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Superior Room Ocean or Lagoon Partial View

Bed Count room.options.bedSize. Maximum Occupancy 3 Max
$298* Per night/room Sep 24 - Sep 25

Caribe Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Laguna suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sandos Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room Ocean or Lagoon Partial View with Balcony

Bed Count room.options.bedSize. Maximum Occupancy 3 Max

Sandos Cancun All Inclusive ratings based on 35 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sandos Cancun All Inclusive

Everyone (13) Couples (11) Family (7)
4 out of 5

Posted by on Apr 27, 2023

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1 out of 5
Jesus at the check in desk was very unfriendly, and was looking for some money to be pocketed to upgrade us.

Posted by , from Wheaton on Apr 13, 2023

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Comment from Hotel Management

Apr 15, 2023 by Allison

Dear Allison,

I am very sorry to see that our hotel fell short of your personal expectations.

It is pitiful to see that nothing seem to have worked for you in our property during your stay. 

We will work with every single head department and the staffs in general to prevent from having in our house things similar to the ones you describe which in no way are reflective of this organization.

Kindest wishes,Web RelationsSandos Cancún

5 out of 5

Posted by , from Columbus on Mar 26, 2023

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5 out of 5
i loved the fact that it was everything i needed all onsite and never had to leave. this trip was about relaxing not about exploring

Posted by on Feb 20, 2023

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Comment from Hotel Management

Feb 20, 2023 by Michelle

Dear Michelle,

I would like to thank you for posting this kind review and sharing the wonderful experience you had during your stay. 

We are glad to know that our services exceeded your holiday expectations. We thank you for highlighting our attributes as well as your recommendations. 

We hope to have the honor of serving you in the future. 

Kindest wishes,Web RelationsSandos Cancún

4 out of 5
I liked that most employees were polite and attentive. I was not impressed with the food options at all or the quality of the meats (I tried chicken and pork and all were overcooked and tough). Some of the dishes were salty.

Posted by , from San Diego on Jan 31, 2023

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Comment from Hotel Management

Jan 31, 2023 by Tania

Dear Tania,

We would like to thank you so much for choosing Sandos Cancún as your holiday destination during your visit to Cancún and for your honest review.

We have carefully noted each point you raised and we will do our very best to ensure and improve the service and facilities quality.

We hope to have the pleasure to host you again, do not hesitate to contact me if you have special requests for your next visit, I will be really pleased to help you.

Sincerely,Web RelationsSandos Cancún

4 out of 5
Love the smaller scale hotel. Pleasant attentive staff.

Posted by , from Schenectady on Dec 9, 2022

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Comment from Hotel Management

Dec 16, 2022 by Mary

Dear Mary,

I would like to thank you for posting this kind review and sharing the wonderful experience you had during your stay. 

We are glad to know that our services exceeded your holiday expectations. We thank you for highlighting our attributes as well as your recommendations. 

We hope to have the honor of serving you in the future. 

Kindest wishes,Nely SantanaWeb RelationsSandos Cancún

4 out of 5
Right on the beach. You could partake in events or just just relax by the pool or ocean. I was hoping for some World Cup activities. I showed up for a match and I was the third person in this big room. No signs or anything and no beer.

Posted by on Dec 7, 2022

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Comment from Hotel Management

Dec 16, 2022 by Mark

Dear Mark,

We would like to thank you so much for choosing Sandos Cancún as your holiday destination during your visit to Cancún and for your honest review.

We have carefully noted each point you raised and we will do our very best to ensure and improve the service and facilities quality.

We hope to have the pleasure to host you again, do not hesitate to contact me if you have special requests for your next visit, I will be really pleased to help you.

Sincerely,Nely SantanaWeb RelationsSandos Cancún

5 out of 5
Everything went smoothly. Great time!

Posted by on Sep 26, 2022

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Comment from Hotel Management

Sep 28, 2022 by Thomas

Dear Guest,

On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel. 

Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future. 

Kindest wishes,Nely SantanaWeb RelationsSandos Cancún

2 out of 5
It was not very busy, so it was easy to find chairs around the pool. The food was mediocre. Activities were always on the schedule but were not always done. They pushed the spa too much. They needed more waiters around the pool.

Posted by on Jul 17, 2022

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Comment from Hotel Management

Jul 18, 2022 by Amy

Dear Amy,

We appreciate the time you have taken to write your review about your recent stay in Sandos Cancún.

Our guest’s comments give us important feedback on our performance and provide us with great ideas on how to improve. We truly appreciate the time you gave us to talk to us, and the opportunity to change the perspective of our service, as our goal is not only to make our guests return, but also to make you feel comfortable as you are here to relax in a stress free environment.

Thank you for adding very generous remarks of the positive sides of your stay with us and mentioning the services that made your stay more comfortable. 

Sincerely, Nely Santana Web Relations Sandos Cancún

5 out of 5
Great value for the price we booked at. I would stay again. Great food and a spacious room. Nice property and friendly staff that made you feel at home.

Posted by on Jun 28, 2022

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Comment from Hotel Management

Jun 28, 2022 by David

Dear David, I would like to thank you for posting this kind review and sharing the wonderful experience you had during your stay. We are glad to know that our services exceeded your holiday expectations. We thank you for highlighting our attributes as well as your recommendations. We hope to have the honor of serving you in the future. Kindest wishes, Nely Santana Web Relations Sandos Cancún

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.