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Sandos Cancun All Inclusive

4.5-star property
Km 14 Mz 53 Lote 37-1 ZH, Cancun, QROO 1-855-201-7819
4.1 out of 5
Very good!
See all 42 travelocity Reviews

"The staff was wonderful. The food was just so-so. There is not much to do at this resort and the rooms are very noisy. You can hear everything! " More

By a verified traveler on Fri 14 Jan 2022

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Hotel Description

4.5-star beachfront property near Delfines Beach

Beachfront retreat

Your stay at this Zona Hotelera property places you within 3 miles (5 km) of La Isla Shopping Mall and Delfines Beach. Also, El Rey Ruins is within 3 miles (5 km) and Cancun Convention Center is within 6 miles (10 km).

All-inclusive

This property features 5 restaurants, 3 outdoor pools, and a gym. Enjoy beachfront dining and relax with free beach cabanas and sun loungers. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like free self parking and WiFi in public areas.

Free WiFi, comfy beds

The 213 guestrooms feature free WiFi, Smart TVs with cable channels, and thoughtful touches like free minibar items and espresso makers. Other amenities include pillowtop beds, iPod docks, and 24-hour room service.

Caribe Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Laguna suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sandos Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room Ocean or Lagoon Partial View with Balcony

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Superior Room Ocean or Lagoon Partial View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Sandos Cancun All Inclusive ratings based on 42 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sandos Cancun All Inclusive

Everyone (17) Couples (11) Family (9)
4 out of 5
The staff was wonderful. The food was just so-so. There is not much to do at this resort and the rooms are very noisy. You can hear everything!

Posted by on Jan 14, 2022

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Comment from Hotel Management

Jan 15, 2022 by Web Relations

Dear Michelle, We appreciate the time you have taken to write your review about your recent stay in Sandos Cancún. Our guest’s comments give us important feedback on our performance and provide us with great ideas on how to improve. We truly appreciate the time you gave us to talk to us, and the opportunity to change the perspective of our service, as our goal is not only to make our guests return, but also to make you feel comfortable as you are here to relax in a stress free environment. Thank you for adding very generous remarks of the positive sides of your stay with us and mentioning the services that made your stay more comfortable. Sincerely, Nely Santana Web Relations Sandos Cancún

5 out of 5
The food could have been better. But other that than it was Awesome....

Posted by on Oct 21, 2021

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5 out of 5
The best part of this trip was the people, everyone priority is made you feel special and the hotel es beautiful

Posted by on Oct 1, 2021

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Comment from Hotel Management

Oct 4, 2021 by Web relations

Dear Victoria, I would like to thank you for posting this kind review and sharing the wonderful experience you had during your stay.  We are glad to know that our services exceeded your holiday expectations. We thank you for highlighting our attributes as well as your recommendations.  We hope to have the honor of serving you in the future.  Kindest wishes, Nely Santana Web Relations Sandos Cancún

4 out of 5
The staff working with customer nice and quickly the things i don't like is very noisy @ nights from some customers next room or next floors that make me can sleep need to fix this happen please

Posted by on Sep 30, 2021

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Comment from Hotel Management

Oct 4, 2021 by Web relations

Dear Phu, Thank you very much for your review, we are so happy to hear that the efforts and dedication of our staff made such a positive impact on your vacation.  Our team is truly motivated and we love to know that our guests are having wonderful experiences.  Your comments made us so happy and so proud to work in this little piece of Paradise. Let us know as soon as you are ready to come back; our great team will be ready to exceed your expectations again. Sincerely, Nely Santana Web Relations Sandos Cancún

5 out of 5

Posted by , from white plains on Sep 26, 2021

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2 out of 5
The sewage was horrible!! Old, mold throughout the building, they were painting while we were there in rooms that people left , just painting over the mold !

Posted by on Sep 26, 2021

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Comment from Hotel Management

Sep 26, 2021 by Web Relations

Dear Tom, We are very saddened to read your review and read that we did not fullfil your expectations.  I truly regret the inconveniences you had during your stay. We have carefully noted each point you mentioned in order to improve, we are always worried about our guest’s well-being and strive to make holidays at our property an unforgettable experience. Thank you for staying with us and I hope you will give us another opportunity to serve you. Sincerely, Nely Santana Web Relations Sandos Cancún

5 out of 5

Posted by on Sep 23, 2021

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5 out of 5
The staff was super friendly and helpful and the hotel was very nice... extremely nice better than expected.

Posted by , from Richmond on Sep 20, 2021

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Comment from Hotel Management

Sep 22, 2021 by Web relations

Dear Jervon, I would like to thank you for posting this kind review and sharing the wonderful experience you had during your stay.  We are glad to know that our services exceeded your holiday expectations. We thank you for highlighting our attributes as well as your recommendations.  We hope to have the honor of serving you in the future.  Kindest wishes, Nely Santana Web Relations Sandos Cancún

5 out of 5
Location is excellent. Signature Restaurants are prime and excellent we really enjoy all of them. Very good and friendly hostess, every day there are plenty of activities in the complex. Gym is big with plenty of options of equipment, SPA service is premium ( we did couple treatment) a Plus. We really Love the experience in Sandos Cancun and we for sure will return with the whole family next year.

Posted by , from Shelby Township on Sep 15, 2021

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Comment from Hotel Management

Sep 15, 2021 by Web relations

Dear Edgar, I would like to thank you for posting this kind review and sharing the wonderful experience you had during your stay.  We are glad to know that our services exceeded your holiday expectations. We thank you for highlighting our attributes as well as your recommendations.  We hope to have the honor of serving you in the future.  Kindest wishes, Nely Santana Web Relations Sandos Cancún

5 out of 5
We had a wonderful time, weather wasn’t great but the bartenders at BAR ONE were especially great. So nice and courteous. The food was good for the most part and the accommodations were great.

Posted by on Sep 7, 2021

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Comment from Hotel Management

Sep 9, 2021 by Web Relations

Dear Kenneth, Thank you for those great comments and we are glad your vacation was a wonderful experience. We make sure that our guests always receive the best service, thanks to the efforts of our employees who work diary with dedication and passion. We hope that it won’t be too long before you let us give you again an unforgettable experience. Best Regards, Nely Santana Web Relations Sandos Cancún

About the Sandos Cancun All Inclusive

Location Km 14 Mz 53 Lote 37-1 ZH, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities

  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Surcharge for premium food items
  • Premium food items
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Premium food items not included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All meals included
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included

Property Features

Sandos Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. Cool off in one of the 3 outdoor swimming pools at Sandos Cancun All Inclusive, and enjoy amenities like a health club and a spa tub. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a steam room, a garden, and a terrace. Self parking is free. Smoking is allowed in designated areas at this 4.5-star Cancun property.

  • 1 building
  • 213 guestrooms or units
  • 8 levels
  • 5 dining venues
  • 2 bars or lounges
  • 6254 sq ft of conference space
  • 581 sq m of conference space
  • Built in 1998
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free self parking

Room Amenities

Sandos Cancun All Inclusive offers 213 accommodations with iPod docking stations and free minibar items. Beds feature pillowtop mattresses. 32-inch Smart televisions come with cable channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is offered daily and in-room massages can be requested.

  • Pillowtop beds
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Espresso maker
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Zango Restaurant - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

St. Trop - This beachfront restaurant specializes in Caribbean cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Gaijin Teppanyaki - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.

Seasons Restaurant - Overlooking the ocean and pool, this fine-dining restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Frattinis - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a health club and a sauna.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Beach yoga on site
  • Water skiing nearby
  • Ecotours nearby
  • Golfing nearby
  • Boat tours nearby
  • Snorkeling nearby
  • Fitness classes on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking nearby
  • Yoga classes/instruction on site

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. There are 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

  • Number of treatment rooms 13
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Sandos Cancun All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector, a security system, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Reservations are required for onsite COVID-19 testing
  • Parking height restrictions apply
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun All Inclusive Luxury
  • Cancun Luxury Experience Resort
  • Experience Resort
  • Experience Resort Cancun
  • Luxury Cancun Resort
  • Sandos Cancun Luxury Experience
  • Sandos Lifestyle Resort All Inclusive
  • Sandos Luxury Cancun
  • Sandos Luxury Experience
  • Sandos Luxury Experience Resort All Inclusive
  • Sandos Cancun Lifestyle
  • Sandos Luxury Resort All Inclusive
  • Sandos Luxury
  • Sandos Lifestyle
  • Sandos Cancun Luxury Resort All Inclusive
  • Sandos Cancun Lifestyle All Inclusive
  • Sandos Lifestyle All Inclusive
  • Sandos Cancun Luxury Experience Resort All Inclusive
  • dos Cancun Lifestyle Inclusiv
  • Sandos Cancun Inclusive Cancun
  • Sandos Cancun All Inclusive Cancun
  • Sandos Cancun Lifestyle Resort All Inclusive
  • Sandos Cancun All Inclusive All-inclusive property
  • Sandos Cancun All Inclusive All-inclusive property Cancun

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.

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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.